---
title: "Enumerate Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Enumerate Software - reviews, pricing plans, popular comparisons to other HOA products and more."
source_url: "https://www.capterra.com/p/38478/Enumerate/"
page_type: "product"
language: "en"
publication_date: "2026-11-09"
---

# 

 Enumerate Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Enumerate

## What is Enumerate?

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting communities across America.

## What is Enumerate used for?

[HOA](https://www.capterra.com/hoa-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 129 user reviews

Reviews sentiment

Positive

69%

Neutral

12%

Negative

19%

Pros & cons

Comprehensive property management features

Streamlined and intuitive navigation

Slow and unhelpful support experience

Contact vendor  
for pricing

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   HOA / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Enumerate?[Manage this product listing](https://www.g2.com/products/enumerate/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Enumerate

3.8 (129)

VS.

[4.8 (1,626)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (128)

Ease Of Use

4.6 (1,626)

Value For Money

3.4 (86)

Value For Money

4.6 (1,552)

Customer Service

3.7 (121)

Customer Service

4.7 (1,594)

## Enumerate alternatives

[4.8 (719)](https://www.capterra.com/p/211768/DoorLoop/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (2,236)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/)

Starting price

$65.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (662)](https://www.capterra.com/p/2732/Rent-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/38478/Enumerate/alternatives/)

## FAQs about Enumerate

Overview

### What problems does Enumerate solve?

Enumerate solves fragmented HOA and condominium management workflows by centralizing owner records, dues billing, accounts payable and receivable, financial reporting, violations, work orders, and vendor communications. Property managers, accounting teams, onsite staff, boards, and growing association management firms use it to track multiple communities, reduce manual follow-up, and give residents access to payments and service requests.

Answer based on 98 reviews

Overview

### Which roles and teams benefit most from Enumerate?

Enumerate is most used by property and association managers, community managers, and management company owners who oversee resident accounts, maintenance, and board communications. Bookkeepers and accounting managers rely on it for billing, payments, and financial records, while office and project managers coordinate daily administrative tasks, onboarding, and property operations.

Answer based on 104 reviews

Overview

### What company size and industries is Enumerate built for?

Enumerate is built for small real estate organizations, representing 99% of reviewers, that manage community associations, HOAs, and condo associations. It also serves midsize businesses (1%) and appears among management consulting (10%) and accounting (9%) users, alongside its primary real estate audience (63%).

Answer based on 129 reviews

Features and Usability

### What are the key features of Enumerate?

Enumerate includes core HOA property management and accounting features, including accounts payable, accounts receivable, general ledger, bank reconciliation, and financial reporting. Differentiator capabilities include owner and resident portals for dues payments and requests, plus work order management and HOA violation enforcement with customizable letter templates and photo attachments.

Answer based on 73 reviews

Integrations

### Which third-party tools and platforms does Enumerate integrate with?

Enumerate integrates with Finicity, connecting the platform with financial data services for account and transaction information. Finicity is the listed third-party integration in Enumerate’s official catalog.

Answer based on 13 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Enumerate?

Enumerate offers in-person and live online training, webinars, documentation, and videos. Reviewers report that new staff and nontechnical users often learn everyday tasks quickly, while administrators and teams migrating data or adopting advanced modules need more time. Some users find tutorials unclear, so structured training and preparation before implementation can help.

Answer based on 32 reviews

Getting Started and Support

### What customer support options does Enumerate offer, and how do users rate the experience?

Enumerate offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experiences are mixed: many describe knowledgeable representatives, helpful follow-through, and timely resolutions, while others report delayed callbacks, slow ticket responses, repeated follow-ups, and unresolved technical issues, particularly when problems require escalation.

Answer based on 73 reviews

Owner and homeowner management

### How well does Enumerate manage homeowners and owner accounts?

Enumerate centralizes homeowner and owner records, payments, requests, and portal access for association management teams. Property managers value easy account updates, detailed fields, and visibility across communities, while some report limitations in renter tracking, owner-history records, sorting, and specialized homeowner reports. Communication attachments with special characters can also cause delivery problems.

Answer based on 31 reviews

## Pros and Cons

Comprehensive property management features

82% positive reviews out of 38

Most users report property management tools are robust, supporting growth, organization, and efficient operations.

Slow and unhelpful support experience

43% negative reviews out of 61

Some users say customer support is difficult to reach, slow to respond, and often fails to resolve issues.

Lisandra J.

Accounting Assistant, 2 - 10 employees.

"Support is slow to respond, and it usually takes multiple emails before the issue is resolved."

Streamlined and intuitive navigation

88% positive reviews out of 33

Most reviewers describe ease of use as a major benefit, highlighting intuitive menus and straightforward navigation.

## Features

AI summary

Based on 1,231 HOA reviews

Capterra data shows that buyers of HOA software rank the following features as their top priorities:

-   **Billing & Invoicing** (**65%** of reviewers rated this feature as critical)
-   **Payment Processing** (**57%**)
-   **Accounting** (**61%**)

Enumerate supports all three features that reviewers rate most highly: **Billing & Invoicing**, **Payment Processing**, and **Accounting**. Together, these capabilities help HOA teams manage resident charges, collect payments more efficiently, and keep financial records accurate, giving teams better control over day-to-day operations and community finances.

Billing & Invoicing

4.1 (16)

100.00% of 16 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Accounting

4.3 (15)

86.67% of 15 reviewers that rated this feature as important or highly important

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Fee Collection

3.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Automatically collect recurring fees or dues from members

Property Database

4.3 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Centralized database to track details of properties (including lease, tenant, and owner information)

Member Database

3.4 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Add, store and access information pertaining to members

Expense Tracking

4.4 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

Monitor and record expenses such as purchases or charges incurred

Enumerate 66 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounts Payable: Track money owed to a company's creditors/suppliers
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Analytics: Tools for the systematic analysis of various types of data or statistics
- API: Application programming interface that allows for integration with other systems/databases
- Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Budgeting/Forecasting: Create budgets based on historical data and future projections
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- Credit Card Processing: Accept and process credit card transactions
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Electronic Payments: Electronically collect payments for goods or services
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Expense Tracking: Monitor and record expenses such as purchases or charges incurred
- Fee Collection: Automatically collect recurring fees or dues from members
- File Management: Create, save, and store files
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- Financial Management: Plan, manage, and track the financial activities of an individual or organization
- Financial Reporting: Generate reports to assess the financial performance of an organization
- For Property Managers: Used by property managers
- General Ledger: Centralized accounting record which tracks all financial transactions
- HOA Violation Enforcement: Automation of the violations inspection process of homeowners associations
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage
- Late Fee Calculation: Allows the calculation of fees for late rent payments
- Maintenance Management: Manage, maintain and track the performance of assets and equipment
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Member Communication: Contact members listed in the database through email, SMS, social, phone, etc.
- Member Database: Add, store and access information pertaining to members
- Mobile App: Access the system via a mobile application
- Online Payments: Accept and process online payment transactions
- Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports
- Payment Processing: Accept, record, and reconcile financial transactions
- Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk
- Property Database: Centralized database to track details of properties (including lease, tenant, and owner information)
- Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Residential Properties: For residential properties
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- SMS Messaging: Send messages via SMS
- Task Management: Create, manage and track all task activities and progression
- Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system
- Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
- Website Management: Built-in website builder or integration with third-party site
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

3.7 (124)

3.7

Based on 124 reviews

## Pricing

Value for money

3.4 (86)

[View pricing plan details](https://www.capterra.com/p/38478/Enumerate/pricing/)

Starter

Contact Vendor for Pricing

It includes:

-   Payments
-   Maintenance
-   Reporting
-   Violations
-   Online Portal
-   Accounting

Growth

Contact Vendor for Pricing

It includes:

-   Manager, Board & Committee Tools
-   Mobile App
-   Community Portal and Feed
-   Advanced AR
-   Enhanced Reports
-   SmartBanking
-   All the features in Starter plus:
-   Document Management (Community)
-   Dynamic Forms
-   Multi-Channel Communication

Enterprise

Contact Vendor for Pricing

It includes:

-   Group Pages
-   Smart Calendar with RSVP
-   Report Writer
-   All the features in Growth Plus:
-   Photo Galleries
-   Community Website
-   Document Management (Board Level)
-   Amenity Reservation System

Value for money

3.4 (86)

3.4

Based on 86 reviews

## Integrations

[

Finicity](https://www.capterra.com/p/236810/Finicity/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (121)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (121)

3.7

Based on 121 reviews

## User reviews

Overall rating

3.8

Based on 129 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(53)

4(35)

3(13)

2(9)

1(19)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Front office cordinator

Used the software for: Less than 1 year

### "The simplicity of Enumerate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 16, 2026

Overall, Enumerate has been pretty easy to comprehend and get into a routine. It is not hard to either find information or add information for our properties.

Pros

Enumerates tech team is awesome. Any questions we had our tech \[sensitive content hidden\] always had an answer and we could reach out at anytime. Enumerate is very easy to navigate and input information on properties or owners in our community. I like the format as well as the bulk editing options that save me a lot of time inputting data.

Cons

Theres not much to not like. I guess my only complaint would be, when I write something in the search bar, if I hit enter my entry disappears.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Manager

Used the software for: 1-3 years

### "Oak Forrest Condo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2026

Excellent and readily available. I like the Chat feature and that anytime I need help it is available.

Pros

It is so easy to use and customer support is always easily available. Support staff is very knowledgeable.

Cons

It goes to sleep when not using. There are not many things that I do not like so I would say not much.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mission Bay E.

Property Manager

Used the software for: 3-5 years

### "Easy to Learn, Great Value for Community Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 15, 2026

Overall, our experience with Enumerate has been great. As the Managing Agent for a large master HOA with over 1,200 units across multiple villages, I've found it to be a reliable system for day-to-day community management.

Pros

Enumerate is very user-friendly and has a short learning curve. Even new team members can pick it up quickly without extensive training.

Cons

One drawback is with email blasts — images can't be embedded directly in the body of the email; they can only be added as attachments, which isn't as visually engaging for residents. Additionally, cutting multiple checks at once can be a cumbersome process.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Marketing Administrative Assistant

Used the software for: 1-3 years

### "Enumerate Review - It's ok."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

December 7, 2025

I feel like it's overall ok but not ideal. We have considered switching and probably would have already if it wasn't such a hassle to do that. I do wish that I could get more responsive customer service and have my issues actually resolved.

Pros

I like that Enumerate offers the ability to easily add CCRs and set the templates to auto populate so I can easily create my letters according to what the individual violation is to populate with my custom fields. I also like how we can easily input work orders with an included photo that emails directly to our vendors.

Cons

I do not like a few things: 1. The rental toggle within the accounts when toggled on serves no purpose and renters need to register for the percentage in the Board portal to populate. I have a ticket in for this currently and it has taken the representative weeks to respond every time I email them back. Depending on renters to sign up for Enumerate to populate this field would give an unrealistic percentage if all do not sign up. The rental toggle should populate this percentage as we as management can toggle that on when we know a unit is a rental. 2. I dislike that everything is sorted alpha-numerically. It would be much easier if the sorting put things in actual order. 3. We had put a ticket in to remove Passaic Arms from our portal report that is emailed to us (I believe monthly). It is still there. There was no resolution for this issue but we no longer manage this community.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Assistant

Used the software for: Less than 1 year

### "Great system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 5, 2025

Very positive. Some of the features are very positive and easy to use for people in the office and our communities.

Pros

It's very user friendly. We just started using Enumerate and most people are having an easy time with this new system.

Cons

I haven't encountered anything negative. But there is a lot to learn and I'm just beginning to explore all the functions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: 3-5 years

### "Happy customer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 5, 2025

Great customer service response time, easy to navigate, I would be happy to refer to fellow management companies.

Pros

Easy to use, homeowner access, customer service is excellent and quick especially \[sensitive content hidden\]!

Cons

Cost feels high for the amount of doors we have, many problems with the check template including adding my signature.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

HOA PRESIDENT

Used the software for: 1-3 years

### "It works sufficiently for the money you pay"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 5, 2025

It's roughly an 85% out of 100 it does have its glitches. Speed and performance are very good. The only problem I have is sometimes I like to go on at night when the servers are updating and you can't get anything done at that time.

Pros

The ease of changing ownership of properties. It is relatively a simple application to use but it needs to be made easier.

Cons

The amount of time it takes to get help when you need it. Some of the tutorials are very convoluted and need to be made easier for the common layman

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HOA N.

Comptroller HR

Used the software for: 1-3 years

### "Has potential but still has a long way to go!"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

November 18, 2025

We constantly had issues with the system not working properly. Wasn't able to run custom reports the way we wanted.

Pros

The interface is one of the best things the system offers. It is soft on the eyes. I like most of the report layouts.

Cons

Did not perform basic accounting functions like reflecting on the general ledger the bills that were entered when not approved.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VR

Verified Reviewer

Project Manager

Used the software for: Less than 1 year

### "Greg's Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

November 30, 2018

I came into the property management business knowing nothing and tops for sure eased me into the business of it and now I am pretty comfortable with it all.

Pros

Easy to access and learn. Keeps everything organized I need on a daily basis.

Cons

Hard to edit tablets in the soft system. Wish you could do it instead of having to add a whole new one

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Project manager

Used the software for: 3-5 years

### "Community Association manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 11, 2025

Overall, my experience with Enumerate has been positive. It’s a powerful tool tailored for community association management, with strong accounting features, reliable resident portals, and helpful automation. While the interface could use some modernization, the functionality and support make it a valuable asset for managing multiple associations effectively.

Pros

Enumerate has been a game-changer for our community management. The accounting tools are HOA-specific and easy to use, and the resident portal makes it simple for owners to pay dues and submit requests. I especially like the automation features for violations and work orders — huge time saver. Support has been responsive and helpful throughout. Highly recommend for anyone managing multiple associations.

Cons

While Enumerate has solid features, the interface can feel a bit outdated and clunky at times. Some tasks take more clicks than they should, and report customization isn’t always intuitive. Training new staff takes longer than expected. Still a good system overall, but there’s room to improve the user experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/38478/Enumerate/reviews/)

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