# Enumerate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enumerate the right HOA solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38478/Enumerate/reviews --- Enumerate 3.8 (126) [View alternatives](https://www.capterra.com/p/38478/Enumerate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Enumerate Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews Comprehensive property management features 82% positive reviews out of 38 Most reviewers describe property management as robust, supporting growth, organization, and handling multiple communities efficiently. Slow and unhelpful support experience 44% negative reviews out of 59 Some users say customer support is slow, difficult to reach, and often fails to resolve issues promptly. Lisandra J Accounting Assistant, 2 - 10 employees. "Support is slow to respond, and it usually takes multiple emails before the issue is resolved." Intuitive and accessible interface 88% positive reviews out of 32 Most users report ease of use, highlighting simple navigation, quick learning, and streamlined daily operations. ## Showing most helpful reviews Showing 1-25 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Project Manager Accounting Used the software for: 6-12 months ### "Greg's Review" November 29, 2018 4.0 I came into the property management business knowing nothing and tops for sure eased me into the business of it and now I am pretty comfortable with it all. Pros Easy to access and learn. Keeps everything organized I need on a daily basis. Cons Hard to edit tablets in the soft system. Wish you could do it instead of having to add a whole new one Review Source Response from Enumerate December 20, 2018 Thank you for your feedback, Greg! It¿s always great to hear from those who are brand new to the industry, and we¿re so glad that using TOPS has helped your learning experience! Don¿t forget that you can access our educational content to learn more, not just about our software, but about industry best practices and know-how, on our website at www.topssoft.com. MN Matthew N. Project manager Commercial Real Estate Used the software for: 2+ years ### "Community Association manager" June 4, 2025 5.0 Overall, my experience with Enumerate has been positive. It’s a powerful tool tailored for community association management, with strong accounting features, reliable resident portals, and helpful automation. While the interface could use some modernization, the functionality and support make it a valuable asset for managing multiple associations effectively. Pros Enumerate has been a game-changer for our community management. The accounting tools are HOA-specific and easy to use, and the resident portal makes it simple for owners to pay dues and submit requests. I especially like the automation features for violations and work orders — huge time saver. Support has been responsive and helpful throughout. Highly recommend for anyone managing multiple associations. Cons While Enumerate has solid features, the interface can feel a bit outdated and clunky at times. Some tasks take more clicks than they should, and report customization isn’t always intuitive. Training new staff takes longer than expected. Still a good system overall, but there’s room to improve the user experience. Review Source Response from Enumerate July 11, 2025 Thank you for your kind words! We’re so glad Enumerate has helped streamline your community management with our HOA tools, resident portal, and automation features. We appreciate your feedback on the interface and are working to make the experience even smoother. NC Nicky C. Association Manager Real Estate Used the software for: 2+ years ### "Not a Fan-Seems Outdated " January 12, 2025 2.0 Customer service is great but trying to find answers to questions can be difficult. Overall one of the least favored software I have used within the HOA community Pros It is fairly easy to navigate through. It is easy for owners to use and i like the email blast and announcement features Cons It is not compatible with other HOA software's utilized. Portal abilities are limited. Does not provide approval options for board and committees. Having to switch back and forth from the advanced portal to the main software seems excessive. Password protection for owner portals makes login difficult. Template letter process is outdated. Review Source Response from Enumerate January 14, 2025 Thank you for your feedback on Enumerate. We're glad you find it easy to navigate and appreciate features like email blasts and announcements. We’re sorry for the challenges you’ve experienced and are working to enhance these areas. We appreciate your honest feedback and the opportunity to improve. A team member from our Customer Success team will be reaching out to further discuss your experience. AC Austin C. Property Manager Management Consulting Used the software for: 2+ years ### "Enumerate, Central & Engage. Will this post with the &?" July 14, 2025 5.0 Fair, many productive updates have come out over the five + years i have been involved with a company that utilizes the software. Pros Everything! The ease of navigation, reporting section, means of correspondence / communication with clients. My experience is with both CENTRAL and ENGAGE Cons Many of the updates that occur have unintended consequence, such as temporarily impacting abilities to correspond with owners or record transactions. The biggest pet peeve is that when communicating with owners within enumerate central should an attachment have a special character i.e., \*, & @, the communication will fail to transmit. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing Enumerate Boss made the decision I was not involved. Review Source Response from Enumerate July 16, 2025 Thank you for your feedback! We’re glad you enjoy the ease of use and communication tools in Central and Engage. We also appreciate your suggestions for improvement—our team is continually working to reduce unintended impacts and enhance functionality. Your insights help us prioritize meaningful updates. MB Melissa B. Community Management Representative Recreational Facilities and Services Used the software for: 2+ years ### "Community Management Representative" June 6, 2025 4.0 overall, enumerate gets the job done and when its up and running its very useful. when it goes down, it makes it harder to do our jobs and wait around for it. but i do enjoy it. Pros I do like a lot of the aspects about the website. the ease of the work orders. it's also nice how it breaks down the owners accounts by each item type Cons the site goes down a lot. also when you try to sort out work orders and filter it by type it doesn't work. it would be great to have payment dates set for work orders or to be able to sort through who is deliquent. Review Source Response from Enumerate June 10, 2025 Thank you for sharing your experience! We're glad to hear you find the work order features and account breakdowns helpful. We understand your frustrations and are actively working to improve stability and functionality. Your feedback is appreciated and helps us make Enumerate better for everyone. TW Tyrell W. Association Manager Real Estate Used the software for: 2+ years ### "Everyday working with" June 4, 2025 4.0 Over all the Enumerate system is easy to navigate, the community and owner dashboard are well laid out, information is easy to follow and enter, financial overviews are easy to read. System does have a tenancy to crash on occasion, sometimes search function forgets a community and a tick needs to be submitted to correct, operator mistakes are not always easily corrected. Pros System is easy to navigate, information is easy to follow and enter, financial overviews are easy to read. Cons System not very intuitive, such as operator mistakes are not always easily corrected without having and in depth knowledge of the system. Review Source Response from Enumerate June 10, 2025 Thank you for your thoughtful review. We're glad to hear you find Enumerate easy to navigate and appreciate the clarity of the financial overviews and dashboards. We understand your concerns and we’re continuously working to make the platform more intuitive and stable. Your feedback is incredibly helpful as we prioritize improvements. BP Beth P. Community Manager Consumer Services Used the software for: 6-12 months ### "Enumerate Review 8.25.25" August 25, 2025 5.0 The majority of my experience with Enumerate has been positive. I find that entering the codes for work orders and violation is a very easy process. Pros I have been using Enumerate for just under a year. I have found the program to be very easy to learn and to navigate. I would recommend others as well. Cons The only negative experience that I have had is in regards to the Engage site is that it took several months to build the Engage sites for several new communities that we took on which caused frustration for the owners. Review Source Response from Enumerate August 26, 2025 Thank you for taking the time to leave a review—your recommendation means a lot! We’re glad Enumerate has been easy to use and appreciate your insights on Engage as we continue making improvements. sL sisi L. Bookkeeper Accounting Used the software for: 1-2 years ### "Friendly program" June 4, 2025 5.0 Good program to use for managing many associations, easy to track for account payable and account receivable. Pros Easy to use, friendly program for property management with small to large size of units, side tab is clear for AP, AR and etc. Cons Sometime the prepaid coding is not applying to the correct codes, and we have to do owners adjustments. Review Source Response from Enumerate June 6, 2025 Thank you for your thoughtful review! We're glad to hear you find Enumerate a helpful and user-friendly solution for your property management needs. We appreciate your note about areas for improvement — we're continuously working to enhance functionality and ensure a smooth experience for all users. Your feedback is invaluable to that process! AG Ana G. Manager Real Estate Used the software for: 1-2 years ### "Management program " August 25, 2025 5.0 Great product and customer service is awesome. I open a ticket and immediately call a representative and am able to resolve my issue. Pros The program is very user friendly and has features to save you time when you have numerous associations. Cons The accounting prepaid feature is a bit complicated to set up so i reach out for assistance form one of the reps. Review Source Response from Enumerate August 28, 2025 Thank you for sharing your experience—we’re thrilled Enumerate saves you time and that our customer service has been there when you need it. We appreciate your input on the prepaid feature as we work to make it even easier. BS Beth S. Vice President Real Estate Used the software for: 1-2 years ### "Enumerate Review" June 6, 2025 4.0 Over, Enumerate has been great! There have been glitches yes, but Enumerate is quick to respond to all concerns and questions. Pros Enumerate provides efficiency across the platform. It's multiple features speed up the process for almost every aspect of community management. Cons Sometimes their upgrades impact features and as a customer, we are not well informed about what those changes are. Review Source Response from Enumerate June 10, 2025 Thank you for your review! We're glad to hear Enumerate has helped improve efficiency across your community management tasks. We appreciate your feedback about upgrade communications — keeping our customers informed is important, and we’re working to improve that experience. It's great to know our support team has been responsive to your needs! IH Iris H. General Manager Real Estate Used the software for: 2+ years ### "Our office staff love Enumerate" January 7, 2025 5.0 Amazing! As my staff and I are not always really tech savy we can put in a ticket and someone is always there to help. The old saying you don't know what you don't know is so true and that is why Enumerate as set up training for us which we do weekly on different topics. Pros We use Central & Engage. both are very user friend. But the best thing about Enumerate is the support. The support and continued training on the software is amazing. Cons I honestly don't think there is anything I don't like. Review Source Response from Enumerate January 10, 2025 Thank you, Iris, for taking a moment to leave us a review! We're thrilled to hear that your office staff loves using Central and Engage and finds them user-friendly. Providing exceptional support is at the core of what we do, and it's gratifying to see that it's making a difference for you and your team. We look forward to continuing to help you succeed! ​ SS Sergio S. Association Manager Real Estate Used the software for: 1-2 years ### "Best Management System I Have Used" January 10, 2025 5.0 I have used several management platforms, Appfolio, Yardi, and some others, but this one by far is the best Pros Easy to use, easy to run reports, it's a great management system Cons Sometimes, the email system will not send the email to all recipients, but the help desk is always prompt to respond and fix issues Review Source Response from Enumerate January 13, 2025 Thank you Sergio for your review! We're thrilled to hear that you find Enumerate easy to use, efficient for running reports, and overall, the best management system you’ve used. We appreciate your feedback on the email system and are glad our help desk was able to promptly assist you when needed. Your input helps us refine and enhance our platform. Thank you for choosing Enumerate! RB Randy B. Accounting Manager Management Consulting Used the software for: 1-2 years ### "Accounting Manager" December 13, 2024 5.0 Great! Makes my job so much better. I appreciate the customer support. Pros The Accounting software is user friendly, accurate, and thorough. Customer service is quick to respond and explains the issue's problem and how to fix it. Cons No real issues come to mind. We know Enumerate is making the software better than what was TOPS. Review Source Response from Enumerate January 10, 2025 Thank you, Randy, for taking the time to leave us a review! We're delighted to hear Enumerate enhances your job and that our Customer Support team meets your needs. We look forward to continuing to assist you! IL Irene L. Resident Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Tops One for all your HOA accounting needs " December 25, 2021 5.0 Tops One has been instrumental for us as an entire office. We no longer have to rely on just our finance department to assist homeowners with financial information. Everyone has been cross trained on the Tops One system and can easily pull a statement or look up a balance Pros The software is easy to use , uses simple language ( which is important for those not in finance or accounting ) and can produce a statement with just a few key strokes. Statements can be printed or emailed depending on the homeowners preference. I cannot say enough about the customer service aspect as well. When we decided to switch from QuickBooks our account representative was instrumental in helping us set up our system. Whenever we have needed customer service they are always available. Cons We actually set up our system at the start of the Covid pandemic. That made training a little difficult as everything had to be done virtually. Our trainer was prepared much more so than we were. I wish we had known how much pre-work actually needed to be done before we made the migration to Tops One. I think we would’ve worked a little harder to make sure that our #DATA imports were cleaner than they were. Review Source MO Melissa O. Association Admin Real Estate Used the software for: 2+ years ### "It's a trap - don't do it!" April 28, 2023 1.0 The worst customer service and user support ever experienced in professional service contract. Despite 2+ years and innumerable hours spent investigating, documenting and evidencing functionality issues, we've made no progress towards efficient use of the software. Every month a different software operation is "broken" by their development team as they endeavor to roll out more features despite unreliable functionality of existing offerings. High turnover in the support dept is deeply concerning. Tops/Enumerate must be just as difficult to work for as it is to work with. Support tickets often go unanswered for weeks and many are left unresolved entirely. My staff are often more knowledgeable of the software than the Support personnel assigned to the issue. It's apparent that those who are designing the code have never worked in the Association Management industry. Frustration doesn't even begin to describe our experience. From day 1, the transition from our previous software (TopsPro, the predecessor to TopsONE) was a disaster. Twice our roll out date was delayed due to failure to provide sufficient training in a timely manner. When we finally went live, we discovered that irreparable errors were made in the initial population of our data. They didn't ask questions and now we're stuck with permanent errors that cannot be amended or deleted. Since then, we've spent 100s of hours correcting data and creating workarounds. Pros I've been working directly with the Senior Customer Support Specialist and \[sensitive content hidden\] but neither lend value to improving our professional relationship despite significant effort on our part. We've met numerous times and participate in a monthly phone call to review outstanding issues but still, the situation continues to deteriorate. My team and I do not trust this software to function as intended, a considerable liability. Cons There are SO MANY ongoing functionality issues, but here are a few of the big ones:- No bounce back emails or delivery confirmation. They cannot/will not provide the data necessary to comply with WA state law despite repeated requests. As such, we cannot use the email function embedded in the software, which is a considerable liability and creates lots of extra work.- Collection levels and holds do not function as described. When an owner pays in full, the software is supposed to automatically release the assigned collection code but it doesn't.- Without a strong internet connection, the mobile app will not function properly. This issue isn't well addressed in the solicitation and training offerings.- Knowing and understanding all the little quirks to support full functionality is a fulltime job. If you don't have TONS of time to dedicate on an ongoing basis, this is not the software solution for you.- Glitches and minor service interruptions are expected occasionally, our response is what sets us apart. I spend more time evidencing functionality issues that it would take to fix the data myself. Support ticket response lacks basic customer service skills and display limited knowledge of the software until you get past the first few techs, which often takes 2-3 weeks. All investigation and evidence collection is imposed on the client - if you cannot prove unequivocally that the software isn't functioning, the default Support response asserts operator error. Review Source KS Kelly S. Owner Real Estate Used the software for: Less than 6 months ### "Avoid at all cost! " September 6, 2023 1.0 Pros ZERO- I am so disappointed and disgusted with this company and want everyone to know! Cons This company does not care about customer service. I signed up with them, gave them an estimated number of doors, and began the onboarding process. Just 6 days after my first meeting with my onboarding specialist I learned this product and this team would not work with my firm. I immediately let them know that due to their incompetence and lack of knowledge about their own product, I wanted to terminate. I submitted this in writing and offered to pay the set-up fee even though they had done NOTHING thus far. They sent me to upper management who made more promises that they did not keep and then sent me the buyout/termination agreement. Y'all they are asking for $67,000 to terminate! I am at a loss of words and will be contacting an attorney. Review Source CL Cassie L. Owner Management Consulting Used the software for: 2+ years ### "Digressing company" July 20, 2023 1.0 Horrible and unprofessional upper management, support not capable of helping because their development team can't deliver Pros It's beginning as tops showed easy to use functioned and was unoriginal technology Cons Their customer service platform is horrific, fundamental issues with integration, upper management not capable and doesn't care. They are falling behind in technology. Reason for choosing Enumerate Easier transition from previous management company Review Source BN Burke N. Owner Real Estate Used the software for: 6-12 months ### "TOPS has gone down hill" January 22, 2018 1.0 We started with TOPs IQ and it was okay. Support started out good but then they sold us on tops one with a better interface and a lot of promises. TOPS one has been a major disappointment. Changing management software is a big undertaking, don't commit to tops because you will regret it. It has cost our company thousands of dollars in setup, increased subscription costs and lost time for managers. Cons They sold us with great functionality and promises but after we paid for setup and training we found out that it couldn't do basic stuff like send emails from our company email address. It has now been over a year and the product is still not there and they never respond to inquiries. Review Source Response from Enumerate June 25, 2018 Hi Burke, We know the stress that changing software can cause. We strive to make that transition as smooth as possible, and we apologize if that effort did not live up to your expectations. One of our most recent updates tackles the email concerns you mentioned. You can find it, and all of our latest releases, here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates). In the year since TOPS \[ONE\] has been released, we have continued to add features and functionalities such as this to TOPS \[ONE\] to reach feature parity with TOPS Professional. We are working diligently to improve our products and your input is a large part of that. Thank you for your patience, we hope you will continue to share your feedback with us and help us to better serve you. NP Nina P. Accounting Clerk Real Estate Used the software for: Less than 6 months ### "Tops One is great but still needs some advance features" November 30, 2018 5.0 My overall experience with Tops One, considering I am a beginner with this software, has been a extensive learning one. Pros What I like most about the software is the easy navigation between the functions available. For example, posting payments thru the AR- Cash Receipts provided under the AR-Accounts Receivable tab. It's easy to post a payment on a unit owners account. Cons The least I like about the software are: 1) from an accountant perspective and having QuickBooks knowledge doing adjustments and rectifying ledger accounts are a bit confusing. The Debits and Credits seem to work backwards in this software which causes major confusion when making adjustments. 2) Is not having an auto function for bank transaction integration . Currently all deposits made through the bank, the bank provides a text file which we then upload into Tops One (lockbox cash reciepts). For expenses we have to post manually. Quickbooks has a bank integration module which downloads bank transactions into the software which then the accountant can review and post with one click of a button without having to manually input transactions. Having this kind of integration will definitely provide a more realistic and real time bank balances. Review Source Response from Enumerate December 20, 2018 Nina, thank you so much for submitting this feedback! We¿re always glad to hear that the software is simple to navigate, and while we know it comes with a bit of a learning curve, we hope that our training and implementation team has made that educational experience a pleasant one! TJ Tiffany J. Community Manager Real Estate Used the software for: 6-12 months ### "TOPS One Worth the Effort - Paid off BIG Time!" June 25, 2018 4.0 Now that the pains of set up are over, we are all loving TOPS One. Since it is a new system they still have some bugs to work out; however, I have found the support team to be very responsive. Their enhancement program is nice, it allows you to recommend changes to upgrade the system to better suit your business needs. You will need to have a comprehensive plan in place, starting with the accounting transition and the patience to work through the transition. I learned a tremendous amount during this time and feel like I truly have a solid grasp on the accounting functions and reporting much better than beforehand. Pros Love having all property, accounting and resident information at my fingertips. Great for onsite managers. Provides real time reports and transparency of management operations to the board. Paying for itself double fold! Cons Set up was far from painless. Would definitely recommend the TOPS One Support Team find a way to assist in the transition by providing a comprehensive preparation plan. Review Source SC Stephen C. Used the software for: ### "" April 23, 2013 1.0 TOPS software is the worst association management software there is. If you call up with a system wide problem they will show you how to fix it in one community, and then tell you to do the rest. You can't reach anyone on the phone to complain about the techs either because their department is small. They will just pass you around from one tech to the next. Every time I have to call these guys, I grab the closest stress ball because I know I will be on the phone for at least 60 minutes. If you are considering this program, please be aware! They are not customer-service oriented! They will sell you their program and then your pretty much on your own. When the vendor history in each of your communities disappears because of an upgrade, don't expect much help. So far in 2013 I have had to call support over 35 times, not once did I enjoy the experience or leave a good review! Review Source Response from Enumerate May 30, 2013 Hi Stephen, We at TOPS deeply regret that you had a negative experience with TOPS Technical Support. We pride ourselves on providing amazing customer service, so it is troubling to us when a customer feels like they are not being heard and treated with the care that they deserve. I know that you have spoken with our Technical Support Manager several times over the course of the past month, and it is my understanding that the technical issues you were experiencing at the time of this review have been worked out. We have also added code into the program to prevent any customers from experiencing this same issue in the future. We value your feedback (even negative!) because it brings to light areas where we can improve our service and support. We hope that we can re-earn your faith and trust in TOPS Support, and in TOPS as a company in general. DC Dixie C. Used the software for: ### "" June 18, 2013 4.5 I purchased the TOPS system for the company that I started back in the beginning of 2011. I made this decision after 10 years in the industry and having used several different property management software programs. I chose TOPS because it was easy to use and being geared specifically to HOA's, it had all of the functions that were needed. Over the past years, TOPS has remained the backbone of our firm. We depend on it to maintain all of our community information in a central location. Upon purchase the team at Tops worked quickly to get me set up and provided ample training for use. I have also found that it is very easy for me to train new users that have been added to my team on the program. It offers a very simple and forthright menu system. Overall, I would certainly recommend TOPS to those searching for new management software. As with any software, you may find areas of the program that are not specifically suited for you. However I do not believe that any firm is going to find a program that meets 100% of their requirements/wishes unless it is custom-designed. On a final note, I would have to add that the technical support team is absolutely amazing. I have never received anything less than stellar service when I have had the need to call in. Any areas that I feel the software may be lacking to meet my personal desires is certainly made up by the service of their support department! Review Source LC Lori C. Manager Real Estate Used the software for: I used a free trial ### "Terrible company" April 4, 2024 1.0 Its amazing the sales team called and returned calls promptly now I can't get a call back for two months Pros Nothing the set up was disastrous and they are not easy to get ahold of Cons we never even entered one transaction. Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions. I will make sure that EVERYONE ( and I am very active in the Condo Community) knows how they do business. I understand a penalty but 36 month payment, is extreme BUYER BEWARE Review Source JM Julie M. Manager of Support Services Real Estate Used the software for: 2+ years ### "We have been using Tops for over 20 years, currently using TOPS pro and considering upgrade to TOPS1" October 13, 2017 4.0 We have researched several other software packages, and TOPS1 appears to be the most cost effective choice moving forward. TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support. Pros Over the years we have developed a good relationship with staff at TOPS. We are able to use the software for most of our member and accounting tasks. There are excellent form letter options, gate/parking permit tracking and CC&R enforcement tracking. Cons We were disappointed when it became necessary to pay extra (double) for premium support to wait on hold for support. Currently it can take a couple of days for TOPS to call us back on issues. We lost about 5 days in 2017 due to waiting for call backs. Review Source GH Gina H. Used the software for: ### "" March 27, 2012 5.0 We have been a Tops customer for over 6 years and can’t imagine how we operated without it. Starting up my management business back in 2004 I came from a large management company that used self-made software, which was fairly inexpensive. I searched several companies including TOPS and ended up purchasing another companies software primarily due to price. I used the software for less than 6 months and the time I was spending trying to maneuver through the glitches and the hours spent on the phone with their customer support I could have paid for TOPS software twice over. I have recommended Tops to many colleagues in my industry. It never seems to amaze me when they call me to tell me how easy it is to use and how great their customer support team is. TOPS has streamlined our business and we wouldn’t consider ever using anything else. I have used TOPS trainers on a few occasions to come to our office and I would recommend that anyone purchasing TOPS hire a trainer to come in and train you for a few days. It is easy to use, but much more efficient with the training. We have used most of the modules provided and our newest two are the maintenance modular, which is so much easier than trying to do it the old fashion way and the TOPS go, which we are just starting to use. The managers are asking how they made it without this feature before. In my opinion TOPS has cornered the market when it comes to Association Software. Great Job and keep bringing us those new features; we love them! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.