# Page 4 | Enumerate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Enumerate the right HOA solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38478/Enumerate/reviews --- Enumerate 3.8 (126) [View alternatives](https://www.capterra.com/p/38478/Enumerate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Enumerate ## Showing most helpful reviews Showing 76-100 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephanie S. Office Manager Real Estate Used the software for: 2+ years ### "Not as user friendly as other programs" March 20, 2018 3.0 It's an okay program not good for someone who is not bookkeeping savy Pros The community side of this program is great for tracking monthly payments from residents and work orders Cons If you do not have a solid bookkeeping background this is not the program for you. Also, the technical support team takes days to address your problems Review Source sB sheila B. community manager Non-Profit Organization Management Used the software for: 6-12 months ### "Ability to have Board as Users of the System" December 18, 2018 4.0 Utilizing TOPS has helped with managing our 602 home community. Pros The ability for our Board and for our accounting to be able to access and use the system is really great feature. Cons It is difficult sometime if you run across ad issue that you need to wait for the support team to get back to you. Although, once they do they are very helpful! Review Source Response from Enumerate December 20, 2018 Shiela, great to hear from a self-managed community that is using TOPS \[ONE\]! Giving the board the rights to access the system is one of the great benefits of a web-based community association management software. For support, I encourage you to check out the in-app help system. It is extremely comprehensive, and best of all, no wait times! LR Laura R. Used the software for: ### "" March 28, 2012 4.5 As a Senior Staff Accountant with Rizzetta & Company, I've been using TOPS software for just over six years. I find the software to be very easy to use and quick to learn. I find it easy for my staff members to learn as well. In this troubling economic time for both HOA's and COA's, I find the collection table a very useful tool. When I started over six years ago we had very few owners within our associations that paid their assessment. Nowadays it's not uncommon for you to have an association with 20% or more of delinquent homeowners, so collections are now a major part of what we do. I find it great that I can customize my collection letter to find my individual associations needs. Also, another wonderful tool that has saved us time and money is the Flex Data option in the Owner data screen. Last year we really started using this field effectively. We inputted all of our owner’s bill pay # from BB&T into this field and now have changed our collection letter to direct the delinquent payment to the lockbox instead of coming to our corporate office. By having the payment go directly to the lockbox this is saving our accounting staff time because we don’t need to manually enter the payment. It saves the delinquent owner a week in processing time for that payment to post to their account. Like any software there are issues, but I really want to say that the software support we receive from TOPS is truly top notch. Review Source TH Terri H. Owner Real Estate Used the software for: ### "Horrific Experience -- BEWARE" February 7, 2018 1.0 Also be aware, that if your implementation doesn't work, they insist on keeping your implementation fees for their time. They even tried to blame me for not supplying data. I have emails to the contrary which I supplied to them. Still no refund for implementation. Horrible. Cons If you are lucky enough to be able to balance your accounts, be certain to look at your reports. You would think they would be correct, but they may not be. My accounts balanced but my reports showed an huge amount in million prepaid total for maintenance fees. That's only the beginning of the problems. I'm happy to provide more details. Review Source Response from Enumerate June 25, 2018 Hi Terri, We’re so sorry to hear that you had a difficult time with the account balance feature in our software. We encourage you to continue to work with our support team to let them work to resolve these issues. Please reach out to them at support.topssoft.com and creating a ticket or by phone at (800) 899 – 5689. For any problems you experienced with implementation, please contact your Account Executive by calling (800) 760 – 9966. I hope we can work together to resolve your issues so you can be completely satisfied with your TOPS experience. Thank you so much for your continued patience, we hope you’ll give us the opportunity to find the ways our software can best benefit you and your needs. VR Vicki R. Owner/Community Manager Used the software for: ### "Fantastic for HOA Management" July 23, 2014 4.0 When I started my company 21 years ago, I used AccPac to implement the accounting for the homeowner associations my company managed. I found AccPac to be expensive and not tailored to HOA Management. Their Representative introduced me to Sage, but it didn't really fit my needs. I started using TOPS in May 2008, and was amazed at how easily it flows. I also appreciated how they offered different modules so I could buy only what I needed. TOPS Professional is more streamlined, and more user friendly than what I had been using. I am extremely happy that it is tailored for HOA Management. The support team is fantastic! The only negative for me is I could not get the bank balances properly reconciled, and therefore I have continued to use Quicken for printing checks, scheduling EFT payments, and reconciling the bank statements. An additional step, but also a good check & balance system. Also, I prefer Quicken's check register printouts versus the TOPS check register that prints after entering the checks on AP. Review Source Response from Enumerate July 23, 2014 Vicki, thanks so much for the positive feedback! I am very interested in your comments about reconciliation and report formats. I have asked one of our best accounting specialists, Nancy Marry to connect with you and figure out what your needs are and what we can do to help meet them. Feel free to email me at andread@topssoft.com if you have any questions. - Andrea Drennen, Marketing Manager JV Jessica V. Director of Member Services Real Estate Used the software for: ### "Tops is not as good as it seems!" September 21, 2016 1.5 Pros The software has many features that originally excited us when we purchased it over 15 years ago. It is also one of the most commonly used software for Home Owner Associations on the market. Cons It is not user friendly and the programming is terrible. It does not have simple commands like putting tables in alphabetical order or descending/ascending order. It also does not have any good importing/exporting features when pulling or manipulating data. Review Source Response from Enumerate September 26, 2016 Jessica, thank you so much for taking time out of your busy schedule to share your thoughts on TOPS. I was thrilled to hear you are still using our product 15 years later, but the lady has certainly begun to show her age, as you pointed out. If you are interested in a beautiful and functional new product that meets all your needs and looks and feels cutting edge, I would encourage you to look into TOPS \[ONE\], our completely new web-based platform for community association. It is a full replacement for TOPS Pro, rewritten from the ground up to be more practical for the modern community association manager. Please check it out at http://tops-one.com/one Sincerely, Andrea Drennen, Marketing Manager at TOPS Software CF Christina F. Used the software for: ### "" September 19, 2013 5.0 We began using TOPS in September 2012 after reviewing and researching many other software options. TOPS is not only reasonably priced, but they offer many additional modules or services to increase productivity and efficiency. TOPS software is very user-friendly, robust, practical, detailed, and it is frequently updated to follow new legislation. They also have a terrific tech support team. Every call we have made resulted in a solution. The team is friendly, courteous, understanding, and compassionate. They do not belittle or shame us when we make a stupid mistake or call with a “dumb” question. TOPS software allows us to create violation letters, collection letters, architectural request forms, and much more directly from the software. The A/P portion allows for keeping copies of invoices directly in the vendor history instead of storing years worth of invoices in filing cabinets. We can store copies of recorded deeds directly in the owner’s record instead of scanning it into another system or holding paper copies. TOPS offers much more than just keeping standard AR/AP records. Since beginning with TOPS, we have been able to reduce our stored paper and practically eliminate our third party scanning system. I highly recommend the software to HOA/CID management companies. Review Source SN Sandy N. Director of Corporate Operations Real Estate Used the software for: 2+ years ### "Adequate Software for Smaller Property Management companies" August 5, 2019 4.0 Pros TOPS listened to its customers and added many new features with their newest software - TOPS ONE. Cons Customer support is not as responsive as we needed. Many companies respond quicker to larger customers, and delay call back to small, growing companies. This is where we felt Tops fell short of our expectations. Review Source MB Morgan B. Used the software for: ### "" January 16, 2012 4.5 Hello my name is Morgan and I am the Administrative Director of Elite Management Group, we are a Homeowner and Condominium Association Management firm. We are a small business with high demands, and the expectation of high quality service to ensure we are providing our clients with top-notch programs. We like to think we hit it out of the park when we chose to take on the TOPS family. We were using a similar web based system that had a terribly slow turnover process that, at most times, left us with a frozen screen. However, none of that happens with the TOPS Professional 4.0 software (we did start with the version prior to 4.0). We not only depend on TOPS Software everyday to preserve and keep our Homeowner information secure and functioning but we also depend on there staff to continue to knock out awesome tools that better help us serve our clients in the property management industry. We are new to the TOPS family having used TOPS for only a couple of years, but we are never disappointed with the software and staff. The useful and easy to navigate toolbars and tutorials allow us to quickly train new staff members, which therefore allows us to get back to our clients quicker! I have yet to be disappointed with the service and quality of the product. Keep up the hard work!!! Review Source MK Mike K. Owner Real Estate Used the software for: 6-12 months ### "Mike's review" November 30, 2018 5.0 Pros What I do know about the software it seems to go fairly smooth. It has helps on the page Cons When I am stuck and have an issue there is not a quick response from customer service Review Source Response from Enumerate December 20, 2018 Hi Mike! Thank you so much for your feedback. Our support team works hard to insure every client is treated as quickly as possible, but we do experience high volumes of requests at peak times. I encourage you to use the in-app help tools to find the answers you need, we have devoted a lot of attention to creating articles, guides and videos to help you find answers quickly, and on your own schedule. We¿re very glad to hear that the software has been easy to use, and hope you continue to enjoy the product! MZ MATT Z. owner Real Estate Used the software for: Less than 6 months ### "It has only been a month and the only thing good is the accounting portion of TOPS One" August 10, 2017 2.0 WE WILL LET YOU KNOW ONCE WE HAVE FIGURED IT OUT Pros Accounting Portion has been an improvement from TOPS IQ.. Cons EVERYTHING ELSE HAS BEEN LESS THEN ADVERTISED. Violation Letters wiped out. Editing letters is a tedious. Sending out bulk mailing letters is complicated. No where to store rental deposits. No way to send letters to just renters and not owners. The conversion from IQ to ONE was suppossed to be an upgrade but they forgot about upgrading the best parts of IQ into one. They never considered existing customers and ease of use from IQ format. My business has been severly affected by this transition. Review Source Response from Enumerate February 15, 2018 Matt, thank you for your earnest feedback. I am sorry to hear you are experiencing issues with the management tools. We are working continuously to improve the product, and we appreciate your patience. WF Wynn F. Used the software for: ### "" January 16, 2012 5.0 Our company Property Management Systems, Inc. has been a TOPS client since just about the beginning. We are located in NE Florida and offer our services throughout Florida and Southeast Georgia. We manage over 130 associations and use TOPS Professional 4.0. We are currently expanding our operations base and the new TOPS GO will be an integral part of our field operations. Our experience with the TOPS TEAM, I believe, places us in a unique position to judge their software over a long period of time. I cannot recommend a better solution for this industry; the ease of use, streamlined integration with all aspects of the industry and software modules makes this software solution the TOP Choice. It is not untypical when we meet with a new client to conduct a tutorial on our TOPS system so the prospective clients understand and can see the strength of our operations. I can personally tell you this has sealed the deal on two separate accounts in the last six months. It is our experience when you are being interviewed by a new association that has used the generic systems like Quickbooks or the sorts, the interview takes on a life of it's own as we showcase our TOPS technology edge. Good Job TOPS. Review Source NR Nate R. Property Manager Real Estate Used the software for: 1-2 years ### "Property Manager" June 15, 2017 4.0 Pros Puts what you need to watch at the forefront... on the home screen. Work orders are placed at the front. Cons The help options don't help much. I wish they had a better help option online or in the product instead of having to call. Review Source BS Blake S. Director of Associations Real Estate Used the software for: 6-12 months ### "Great Partner - VERY user friendly" May 15, 2018 4.0 Support team is very helpful and knowledgeable about the product. Clean interface, great integrations! Pros Accounting is very specific to the industry. Easy to use and understand. Price is extremely fair. Support team has your back! Cons The bank reconciliations are a pain at times. It would be great if the bank statements were automatically pulled into the software. Review Source JD Jessica D. Property management Management Consulting Used the software for: 2+ years ### "Worth the money " December 23, 2022 5.0 Pros Many options for its users so you have versatility Cons Can be a little confusing at first so use help desk Review Source CW Cathy W. Controller Real Estate Used the software for: 2+ years ### "This review is for Tops Pro and I have been using it for 14+ years." September 28, 2016 4.0 Pros It meets 95% of the needs for a HOA community, with many additional modules. Has a good owner data base. Good tech support. Great program for the cost. Vendor has been around for a long time. Cons Does not work well with large communities that have a lot of data, reports take to long to process. Flex data fields are to cumbersome to get good reports. Custom reports is complicated, not user friendly. Review Source RR Robin R. Used the software for: ### "" March 8, 2012 5.0 We are a financial services company that works with different management companies and self managed associations. We act as their "Accounting Department" to allow management companies to avoid the overhead of an accounting department. We were using Avgar since we started the company in 1995. Since it stopped being supported, after being sold to Jenark, we started looking for different software that would grow with us and help us grow. We spoke to Andrew, did a Demo and liked what we saw. We started our conversion in December 2010 and finally completed all 300 associations as of the end of December 2011. We wanted to make sure we were completely used to the new software before bringing all of our clients on. It has been a slow process, but all of the people we have worked with at TOPS have been exceptional. The Tech support group is great answering all of my dumb questions. The conversion coordinator is wonderful. And Andrew is always there for us. Every time I tell a prospective client that we are on TOPS, they are impressed. I would recommend this product for anyone wanting an integrated package. Review Source CM Coreen M. Used the software for: ### "" March 8, 2012 4.5 I am the office manager/accountant for Lake Sherwood Estates Association, which is a 1300-acre lake community in MO. We are very unique in that we are a homeowners association with both lot owners (aprox. 480) and lot owners (aprox. 1400), who use us as a recreational/vacation community. We have a 24-hour a day guarded gate where residents and lot owners call in all their guests. We have 6 lakes that we rent docks, parking spaces, and rack for boat storage. We also own and operate our own water system. We read, enter all metered information, and then bill our residents monthly. TOPS is one of the very few options of software that allow us to manage all of this information and accurately bill our members. It has been a learning process, but software support is always extremely helpful!!! They take our recommendations seriously and work towards making the product more efficient for us as an organization. We are thrilled we found TOPS! It has saved our organization a tremendous amount of time and for that we are thankful. Review Source RT Rand T. President / Owner Real Estate Used the software for: Less than 6 months ### "user friendly " December 3, 2018 4.0 Very supportive very easy to get answers Pros It is awesome 😎 especially the color coding and telling you success or error very easy to use Cons Billing as to expanding my accounts 3 emails no reply as to change in my contract Review Source Response from Enumerate December 20, 2018 Thank you so much for your feedback, Rand! We¿re glad that the color-coding function helps keep your information organized., and that our support staff has made your experience a great one. We look forward to serving you for many years to come! mL monique L. Receptionist Real Estate Used the software for: 2+ years ### "I used this software to view the homeowners information and records." September 28, 2016 2.5 Pros This product was okay until it crashes. Enough fields for the account information for the homeowners. Cons The time that I had worked with the software was about 2-3 years total. The system at times would crash and the IT tech person they would need to reboot the system itself. The program sometimes was slow. Review Source JF Jennifer F. IT Systems Administrator Used the software for: ### "Banyan/GRS Merger" June 12, 2014 5.0 Business is great in Palm Beach County and we are having growing pains. We are in the process of merging Banyan Property Management and GRS Management Associates. Both companies were each managing over 100 communities prior to the merger. Now we have integrated two TOPS installations onto one IT platform. The folks at TOPS have been consistently helpful every step of the way. Teri's technical support team are great folks. Each team member is knowledgeable and patient. Teri's team is truly one of the best technical support groups I have worked with over the course of 25 years in the IT industry. Thanks guys. You are the best! Review Source Response from Enumerate July 23, 2014 Jennifer, thank you so much for sharing your story! Integrating two companies into one is a nightmare by anyone's standards and I am so happy that the process has gone (relatively) smoothly for you. I can't help but agree that the TOPS support team are secret superheroes, hiding their capes in a drawer by their desk! MD Melanie D. Real Estate Used the software for: ### "Easy to use!" September 18, 2014 4.0 Pros It's easy to use and has what we need in one software package and at our fingertips. We are able to save so much time compared to our last software. In the beginning, it seemed like we must be missing steps, because things just didn't take as long as they had in the past. Cons I don't like the customer support. Aside from our problems with customer support and getting things corrected, the other least favorite aspect of TOPS is not being able to modify reports and financials like I would like to. I am used to having the ability to change things and that just isn't possible with TOPS. We were told before we purchased that they are working on modifications to where we can make some changes. I really hope that happens. Review Source AM Alejandra M. asst. Property manager Real Estate Used the software for: 1-2 years ### "Awesome Accounting Software" May 9, 2018 4.0 Great accounting software Pros Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast. Cons Do not have much that I can complain about, I have had success while using OneSite and hope to continue to use it and always recommend it. Review Source CG Carly G. Used the software for: ### "" January 16, 2012 5.0 As an administrative assistant to the owner of a small property management company, I am faced with many daily requests to handle various tasks for our communities. I find TOPS to be of great help in many ways, from looking up owner info, account histories, payables details and G/L accounts. It's all right there and very easy to access. TOPS software is very user friendly, even for someone who is not that computer savvy. The support system at TOPS is great!! If there is ever a problem they are right there to help you- just a phone call away. We have had TOPS for several years now, and went through the transition to the newest version last year. It was pretty seamless. I think this is a great product and they offer free webinars for different aspects of the software. Every time I take a webinar I learn something new. Keep up the great work TOPS! Review Source TT Treva T. Office Manager Used the software for: ### "TOPS SUPPORT " June 11, 2014 5.0 We have been a customer since 2009, and recently decided to move our data to another server. We would not have done this effectively without the help of TOPS support. They has gone out of their way to make sure this is done correctly. Anytime that I have issues or need an answer, they have been great to communicate with. Tops is always trying to improve their service, and I have seen that through the years. TOPS has made some changes to their support service and it is a great change so far. I would highly recommend TOPS as their property management software. Please keep up the positive changes. Review Source Response from Enumerate June 11, 2014 Thanks so much for your kind words Treva! It's great to hear that our efforts to improve our service are having a positive effect. For more on recent changes to TOPS support, watch the video: https://www.youtube.com/watch?v=kAXt-fRpR4o Similar Products Featured ## Related categories [HOA](https://www.capterra.com/hoa-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Association Management](https://www.capterra.com/association-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.