# Teletrac Navman DIRECTOR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Teletrac Navman DIRECTOR the right GPS Tracking solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/reviews --- Teletrac Navman DIRECTOR 2.7 (46) [View alternatives](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 14th, 2025 # Reviews of Teletrac Navman DIRECTOR Ease of use 3.3 Customer Service 2.6 ## Pros and Cons in Reviews LU Lucynda U Office ManagerChemicals, 2 - 10 employeesUsed the software for: 6-12 months. “I like the fact that software is easy to use and didn't require me to read a long manual in order to get it set up.“ September 8, 2020 DV Daniel V ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Do not use them, cheaper options with other companies with better customer service.“ May 12, 2025 MH MaryAnn H ControllerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Horrible, no customer service and I have been trying for a year to cancel service on items we sent back and they keep billing.“ August 31, 2023 KP Kevin P HSE ManagerOil & Energy, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Training is good but it does no good when your driver's show out of hours cause their equipment will not connect to the network.“ March 14, 2022 PF Patrick F Logistics ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Integrations to programs such as Fleetio did not work (confirmed it was Teletrac and not Fleetio with the issue)“ February 8, 2021 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manny P. Network Administrator / Cable Technician Used the software for: 2+ years ### "Great Vehicle Tracking Software" March 9, 2018 4.0 Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes. Pros It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor. Cons Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements. Review Source DD Dominic D. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Chattanooga Bus Company" November 14, 2019 5.0 It has been a positive experience. I would recommend it to all. Pros Ease of use The phone App Customer support Cons Nothing really. Like all software, just have to get use and comfortable with the system. Alternatives considered [Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/) Reason for choosing Teletrac Navman DIRECTOR No up front costs. Ease of getting set up with installation Review Source DV Daniel V. Manager Retail Used the software for: 2+ years ### "Poor service" May 12, 2025 1.0 Do not use them, cheaper options with other companies with better customer service. It's like there is no one there at there offices. DO NOT give them a direct Debit authority Pros Product is good to use. Only moved away because of the service, and then realise how unethical they are. Cons Zero customer service, and continued to direct debit our bank account after we have finished using their program. Wont reply to emails requesting the refund to be done. Still waiting to be sorted 6 months later Review Source TG Tom G. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Product with absolutly no Customer service" August 11, 2022 4.0 DO NOT RECCOMEND THIS COMPANY DUE TO LACK OF CUSTOMER SERVICE!!! If you are lucky and have no issues getting setup, great for you! However if you have any issues with tech support, good luck on 50 min wait times and no responses to emails. Pros The accuracy and the layout for reports are great Cons My original customer representative was amazing, however after she moved on to a different position, The new customer rep doesn't even have a phone number! Multiple emails sent, claims opened/Cases open and no support whatsoever! Her name is \[SENSITIVE CONTENT\] and even though I have been with the comapny for 3 years, I spoken to her only twice (because there is no way to contact her other than though emails) which are ignored Reason for choosing Teletrac Navman DIRECTOR Due to pricing and an amazing sales team experience which turned out to be all talk and no walk. Review Source EL Edwin L. HR Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "SAVE YOURSELF RUN FROM TELETRAC!" February 11, 2020 1.0 We had used Teletrac, From June off 2018 – May of 2019, of the many problems we reported to Teletrac, I have included 2 specific examples that in my opinion not only demonstrate the lackadaisical approach Teletrac takes in resolving our issues, but also provides the reasons, beyond a shadow of a doubt, that Teletrac did not resolve our issues within a timely fashion. Issue #1: Idling Report Issues: We use idle data to dictate what our drivers will be receiving as part of their fuel-saving bonus. Date Issue was Reported: 09/10/2018 Date Issue Resolved: Never Total Time Unresolved: 8+ Months Issue #1 Recap: We had reached out several times starting on September 10, 2018, to get the idle time reports fixed as they were providing incorrect data. This was a feature that Teletrac had advertised when selling their product. This issue although multiple correspondences every month from the original date of reporting were had, was never fixed. There were large periods of time that had gone on where we were never reached out too. This was detrimental to or business because our drivers have a performance bonus that is given out monthly that is based on fuel mileage when we are unable to get a correct reading of fuel consumption we are paying out bonuses or not paying out bonuses on incorrect data. To put this into perspective, Samsara our current ELD provider had an issue with their idle time reports, not only did they reach out to us on a weekly basis as this was being fixed, but t Pros The thing that attracted me to this company was the integration with McLeod and the reasonable price. -- However as I would soon discover, these were merely a honey trap. Cons 1\. The fact that the product just did not work. 2. The worst customer support I have ever had the displeasure of dealing with. 3. LIESSSS Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Teletrac Navman DIRECTOR Because at the time Samsara did not have McLeod integration, which now they do btw. and they are amazing!!! I can't believe Teletrac can stay in business with Samsara on the market. Switched from [Motive](https://www.capterra.com/p/138669/Motive/) False promises, we should have stayed with KT, KT is a great product, we switched because Keep trucking was working on fixing issues with their AOBRD function, we wanted to continue to use the AOBRD rather than switch to the ELD, WHICH WAS A MISTAKE, but hindsight is 20/20. Review Source JC Jesse C. President Construction Used the software for: 2+ years ### "We have had an awful experience overall… " August 5, 2019 1.0 We have had an awful experience overall… We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years. Pros Nothing - it has had literally zero benefit Cons We have had an awful experience overall… We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years. Alternatives considered [Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[ClearPathGPS](https://www.capterra.com/p/152816/ClearPathGPS/) Reason for choosing Teletrac Navman DIRECTOR The sales rep sold us on this and promised he would help us through it all, which he did not Review Source VR Verified Reviewer Controller Hospitality Used the software for: 2+ years ### "Zero Customer Service" August 31, 2023 1.0 Horrible, no customer service and I have been trying for a year to cancel service on items we sent back and they keep billing. Pros Nothing - when it didn't work you couldn't get anyone to help Cons Customer service is not accessible. No help at all.. Review Source TM Tony M. Operations Manager Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Small Carriers, Proceed with CAUTION!" December 23, 2020 1.0 The shareholder's will lose in the long run if my experience is repeated with current or future customers. Good business stems from good ethics. If your equipment threatens the life of your client's organization, then how ruthless can Teletrac be in filing frivolous lawsuits against small motor carriers such as my organization. MY TRUCKS were parked for over TWO WEEKS! The individual TELETRAC SENT did not come to the scheduled appointment in our yard! I was on my knuckles dealing with drivers threatening to quit because of your software! To the shareholder's or responsible party in making informed business decisions for Teletrac, focus on a continuous improvement strategy which will increase the bottom line. Focus to why the software shows a driver is on duty when a driver signs out and to why the HOS time is always ahead of the current or live time. Pros I don't want to sound bold so that an opportunity may arise and therefore I will simply pass on this question. Cons The product did not live up to the presumed expectations. The software remained on duty status when the truck was parked in the yard. The software had a time lapse which negatively impacted HOS. We were signed up in the "hero" program and our hero never replied to any of our messages. The service department contracted with Teletrac dissolved or filed for bankruptcy, DURING the COVID PANDEMIC, in which we literally shut down our operations for a couple of weeks to then be told to reschedule. So it was either I go bankrupt waiting for Teletrac to stand by their commitment in offering my motor carrier company a solution for my trucks standing idle as my fixed and variable expenses increase or respectfully reach out to their customer service and request for the mailing address so that I can mail the equipment and software back to Teletrac. Instead, their customer service matched the quality Teletrac offers the public and they insisted that they will get it together. Well, i'm sorry to burst your bubble Telectrac, but you breached the contract when you threaten the stability of my organization. My incident has taken place with Teletrac within a month. I returned the equipment and now they have an attorney reaching out to me on a bogus lawsuit in the amount of $37,000. I have less than 15 trucks and potential customers should do the math. Review Source Daniel P. Franchisee Transportation/Trucking/Railroad Used the software for: 2+ years ### "E-Logs and DOT compliance" October 9, 2018 3.0 Have used the software for over 2 years and when it works well, it is great. More often than we would like, we run into issues with credentials, permissions, error messages, etc. that don't have a clear solution. Navigating through the software as an admin on the account is not intuitive at all and requires ongoing communication with the product developers. Pros The software provides a solution to stay in compliance with the DOT requirements for electronic logs, and manage the drivers and their workloads Cons There is a lot of backend work that remains a big question mark to the end user. Troubleshooting and navigating through frequent technical hurtles is basically out of the end user's hands. This wouldn't be an issue if support was consistent, prompt, and reliable but that hasn't been the case. Review Source SR Simon R. General Manager Construction Used the software for: 2+ years ### "DO not recommend" November 2, 2022 3.0 Customer support is non-existent, absolutely zero assistance. seems the only way to get their attention is to cease account payment. We will be moving to another provider as soon as possible. Pros Software is generally easy to u. When it works. Cons Slow to update, seems to frequently provide inaccurate vehicle locations Review Source BV Bob V. Project Manager Used the software for: ### "Excellent Fleet Management Solution" March 29, 2013 5.0 Highly recommended. Both our construction/energy services divisions havedemo'd multiple platforms in past including Fleetmatics and Networkfleet, neither have the quality and features of Teletrac. Should be a no-brainer for most... Pros We began using Teletrac's Fleet Director primarily for vehicle location monitoring and navigation, however after learning of Fleet Director's safety analytics add-on we have recently adopted an internal driver safety program utilizing the driver scorecarding metrics. We now incentivize and motivate our employees to be wary of engine idle-time as well as safe driving speeds. Learning more and more about the benefits of this software everyday. Great product! Cons Can't say that we have ran into any negatives at this point. Review Source TC THomas C. Director of Maintenance Package/Freight Delivery Used the software for: 6-12 months ### "The overall experience to date has been mixed. " September 14, 2017 4.0 Pros Ease of use and ability to track unit location. the ability to get real time data on the operation of the unit. Cons Were not set up in the beginning with the correct access to fully use the Telatrac system. This hampered the ability to use all the reports and monitoring that that we had available. Review Source BF Ben F. Manager Used the software for: 2+ years ### "Teletrac (horrible)" June 21, 2018 1.0 Pros There are no pros for Teletrac as it is very inconsistent and inaccurate. The company was stuck in a contract for a few years too. Cons Inaccurate and inconsistent. The GPS location that is showed of our drivers were never correct and had delays on the system all the time. Review Source YY Yehezkel Y. Owner Package/Freight Delivery Used the software for: Less than 6 months ### "Stay Away!" October 24, 2017 1.0 Cons Before signing in a contract, the company was very attentive and responsive. Upon signing, we had to wait for the equipment for 2 weeks. Out of the 13 units, 2 were wrong and I had to ship back. It has been 6 weeks and countless phone calls and we are still waiting for those units. I am blind to the where about of my trucks. What if the ELD law was in effect? My trucks would have been down this whole time? What if your phone would brake and 6 weeks later your carrier wouldn't be able to provide you with a replacement? Review Source PT Paul T. Fleet Manager Avis France Used the software for: Less than 6 months ### "Good ergonomic software, Customer support is satisfaying and so is the overall quality" June 7, 2017 4.0 Pros It is rather easy to use. Tracking and Monitoring functions give valuable insights which help me to adjust my fleet Cons It takes time to understand how the software works and coordination is hard sometimes for novice users Review Source CD Cheri D. Office Manager Construction Used the software for: Less than 6 months ### "Great Product" October 19, 2015 5.0 Pros Easy to use and vendor is easy to work with. They give you training on how to use their software and will also do live training with you on the phone as well. Cons I have not found anything that I do not like about the product as of yet. Review Source RM Randy M. Director Corporate Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Former Teletrac user switched to Samsara" March 21, 2024 3.0 Poor, when we chose not to renew our contract we had a lot of issues getting their billing department to make the correct adjustments Pros Was best option at the time for AOBRD compliance Cons When time came to switch from AOBRD to ELD we chose to switch to Samsara because of video features and ease of installation Reason for choosing Teletrac Navman DIRECTOR We chose Teletrac initially, but then chose to switch to Samsara at the end of the contract Review Source vY victor Y. vice president Package/Freight Delivery Used the software for: 1-2 years ### "Very disappointed of the team members" May 23, 2018 1.0 we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense. Pros its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those Cons you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond very bad customer service Review Source ML Matt L. Transportation Manager Used the software for: 2+ years ### "Horrible experience" February 20, 2019 1.0 DO NOT USE UNLESS YOU DO NOT HAVE ANOTHER CHOICE I’d give them negative starts if possible due to the amount of lost time and aggravation trying to get units fixed or get them to send us replacement units. The Samsung units we were issued continuously malfunction. Drivers cannot log in, get logged off randomly. Units bubble out and screens go blank. Customer service is a joke. They will issue you a case number and then never follow up. They will waste huge amounts of your driver’s time trying to diagnose the issues which they will never have a solution to. You can never get a hold of a manager in order to escalate your issue. Your cases will be randomly closed without any resolutions. All current customers that are having these issues should file a class action against Teletrac and force them to provide the service that is required or they should be forced to close their doors. Pros When it works the user interface is not complicated Cons Tablets malfunction on a regular bases. Customer service is TERRIBLE. Review Source PF Patrick F. Logistics Manager Construction Used the software for: Less than 6 months ### "Do not recommend" February 8, 2021 1.0 The initial process was great. The sales team was thorough and had good initial follow up, but after that it went down hill. They gave me a great price to get the deal done asap. I verified before signing the contract I would get a couple key features, then come to find out, it did not. The company would not honor the contract either. I was more or less called a liar once I called the company out of their issues and they told me I never asked for certain features, which were the only features I used in previous software Pros The platform in which you view the vehicles is pretty easy to use and customizable for your needs 3rd party guy they hired to install was AMAZING Cons We switched from another company to Teletrac due to their horrible customer service and poor quality product. I would go back to them at this point I was sold on basic features it did not come with (posted speed alerts) Integrations to programs such as Fleetio did not work (confirmed it was Teletrac and not Fleetio with the issue) Multiple interactions with customer service were awful (one guy told me he" didnt know what to do and Im on my own") Response from the sales team post sale would take days, but when it came to signing the contract, it was minutes The tracker that was installed says on its specs it comes with a feature that it does not Odometer readings on platform never correct Reason for choosing Teletrac Navman DIRECTOR We were offered a better deal then another company if we signed a contract same day Review Source SC Scott C. Driver Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Cheap & Easy to use - Lacks Major Functionality" April 12, 2017 1.0 Teletrac is a great system on a low budget and you don't really care about its ability to interact with any other systems. If all you are looking for is the ability to track your truck and something for drivers to use for E-Logs, than this might be up your alley. However, if you are expecting any type of integration with mainstream products than this isn't what you need. This product has more cons than pros when it comes to the trucking industry. The tablets are easy to pull out of the truck, break, and lack OTA updating. Mapping is substandard and program functionality is sub par. We used this system for over a year and scrapped it after so many issues of compatibility and functionality. Pros Very Basic in what it can offer and do Cons Lacks major functionality and does not incorporate well to the major trucking industry standards and programs Review Source KP Kevin P. HSE Manager Oil & Energy Used the software for: Less than 6 months ### "Nothing but problems since day one! " March 14, 2022 1.0 Training is good but it does no good when your driver's show out of hours cause their equipment will not connect to the network. Pros I do enjoy their director administration portal and it is very easy to use. Cons We have trucks leaving our base which has great cell signal and the driver's cannot log into the tablet. Constantly show trucks offline. Constant connectivity issues in areas where cell phone signal is perfect. I wish that I had read all of the bad reviews on this site prior to signing up. This is the worst decision! I chose them because they offered no start up fees. Well there is a reason they are including the equipment for free. It does not work! Reason for choosing Teletrac Navman DIRECTOR I chose them because they offered no start up fees. Review Source KH Kenneth H. President Construction Used the software for: 2+ years ### "Horrible Company To Deal With" July 29, 2021 1.0 The worst company to deal with, had trackers quit working and they wouldn't solve the issue. Paid for over a year for a unit that didn't work. When sending emails etc. we were completely ignored until we tried to cancel units. Contracts are tricky, we were advised we had "auto renewal" so we will be paying for units that should of been out of contract and newer units as we use a totally different service. Completely horrible customer service. Went to another company for this service and it is night and day. Pros GPS Tracking, ease of use when it worked. Cons Units quit working. Platform was out dated. Limited reports compared to others. Reason for choosing Teletrac Navman DIRECTOR Popped up first in google. Review Source TD Tony D. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Director review" December 10, 2019 4.0 Overall seeing where our trucks are, speed and traffic has been wonderful. Paying for a government issued product doesn't make us happy. And converting to team drivers has been extremely tough to find enough drivers. Expenses have doubled but freight is still the same. Pros Ability to monitor trucks/drivers. Track maintenance. Cons ELD in truck hardware fails to easy....cords being pinched. Installation varied each vendor. Functionality lacks at times. Reason for choosing Teletrac Navman DIRECTOR Seem to have good hardware and software. Average on price. Review Source CH Cathy H. Office Manager Environmental Services Used the software for: 2+ years ### "Run away!" February 4, 2020 1.0 Customer service was terrible, it would take weeks to get something fixed. Pros When it worked, it was great. Our drivers found it easy to work. Cons It wouldn't work all the time, customer service was awful, we could not get up graded to ELDs and we had been with them for 7 years. Review Source Similar Products Featured ## Related categories [Fleet Management](https://www.capterra.com/fleet-management-software/)[Logbook](https://www.capterra.com/logbook-software/)[GPS Tracking](https://www.capterra.com/gps-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.