# Page 2 | ServiceChannel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ServiceChannel the right Work Order solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/38574/ServiceChannel/reviews

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ServiceChannel

4.4 (125)

[View alternatives](https://www.capterra.com/p/38574/ServiceChannel/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 2 - Reviews of ServiceChannel

## Showing most helpful reviews

Showing 26-50 of 125 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DD

Darnell D.  
Project Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Reliable and Efficient Work Order Management"

December 2, 2025

5.0

My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient.

Pros

ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly.

Cons

The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient.

Review Source

Pete M.  
Account Executive - Customer Advocate  
Computer & Network Security  
Used the software for: 6-12 months

### "ServiceChannel Vendor Review"

February 10, 2026

5.0

ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients.

Pros

ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed.

Cons

At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent.

Review Source

SC

Silvia C.  
National Accounts Customer Relations  
Facilities Services  
Used the software for: 2+ years

### "Service Channel Review "

February 26, 2026

5.0

Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success.

Pros

I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions.

Cons

It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email.

Review Source

CR

Chelsie R.  
National Sales Executive  
Facilities Services  
Used the software for: 2+ years

### "One Stop Shop"

March 25, 2026

5.0

Pros

Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together.

Cons

There are some trade specific aspects that I wish would be built differently to benefit the vendor partner.

Review Source

AF

Andy F.  
VP of Client Servcies  
Facilities Services  
Used the software for: 2+ years

### "20 Years of Reliable Partnership and Seamless Integration"

November 12, 2025

5.0

What really sets ServiceChannel apart, though, is the people. Over 20 years, they’ve become more than just a platform — they’ve become true partners. We really appreciate how dedicated they are to helping us serve our clients efficiently and effectively.

Pros

We’ve been with ServiceChannel for over 20 years, and it’s been a game-changer for our business. Their API integration makes it easy to keep everything in sync between our system and our clients, saving us time and cutting down on double entry. The platform itself is super user-friendly — easy to navigate and quick for new team members to pick up.

Cons

The ability to pull a vendor scorecard has improved but use an improvement on ability to conduct a deep dive faster.

Review Source

SD

Sherri D.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Worth the Money"

January 21, 2026

4.0

Overall Service Channel is a good way to get customers and track work history and preventative maintenance schedule.

Pros

We can track our work orders and history of work performed. Also, a good way to communicate with your customers.

Cons

I don't like the waiting period in between when the work is completed and when I can bill it but that may be the way the client set it up. Also, it's hard to get my techs to do the sign in/out process.

Review Source

TK

Teresa K.  
Client Relations  
Facilities Services  
Used the software for: 2+ years

### "Best platform for Luxury Retail clients"

February 23, 2026

5.0

Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing.

Pros

It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently.

Cons

The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day.

Review Source

LB

Lindsey B.  
Customer Service  
Construction  
Used the software for: 2+ years

### "Great Program! "

March 25, 2026

5.0

Great! Never have any issues. I use this platform mulitple times per day to connect with clients regarding scheduling, approvals and for any immediate issues or questions.

Pros

Its user friendly accesibility to connect with clients and upload proposals and notes to our clients.

Cons

I do not have any cons for Service Channel. Everything is pretty well spelled out and easy to find/access.

Review Source

AD

Alan D.  
Director Store Planning Preservation  
Retail  
Used the software for: 2+ years

### "Louis Vuitton and Servicechannel"

February 11, 2025

5.0

With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at.

Pros

Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience. The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget. All are professional, kind and genuine in their care for us as a client.

Cons

There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue.

Alternatives considered

[NordVPN](https://www.capterra.com/p/166743/NordVPN/)

Reason for choosing ServiceChannel

References from other companies using the system. Ease of use. Ability to make it our own in both usage and internal marketing.

Review Source

rK

ryan K.  
Office Administrator  
Facilities Services  
Used the software for: 1-2 years

### "Ascend Review"

February 2, 2026

5.0

he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked.

Pros

ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked.

Cons

One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly.

Review Source

MP

Melody P.  
Account Specialist  
Facilities Services  
Used the software for: 2+ years

### "A GREAT Platform"

March 2, 2026

5.0

I have been using Service Channel for 11 years now and I have no complaints! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket.

Pros

It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature.

Cons

Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time.

Review Source

DF

Dylan F.  
Account Manager  
Facilities Services  
Used the software for: 2+ years

### "Service Channel is the backbone to our clients success. "

November 13, 2025

5.0

It's amazing, I couldn't imagine working without Service Channel. Our clients seem to love it as much as we do.

Pros

I really appreciate how user-friendly Service Channel is. It's been a great tool for my clients to successfully manager their WO's.

Cons

After many years of using Service Channel I can confidently say there isn't many issues with their software.

Review Source

TR

TAIT R.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Great for Organization"

December 1, 2025

5.0

Pros

It's great at keeping our work orders organized. It also helps keep our invoicing in one place. I like being able to see exactly where my crew is and see photos of the finished product.

Cons

It's a very outdated system. While it gets the job done it looks like the interface hasn't changed in decades. The app is pretty finnicky and constantly crashes.

Review Source

AP

Amy P.  
Facility Manager  
Cosmetics  
Used the software for: 2+ years

### "Ulta Beauty loves Service Channel!"

February 10, 2025

5.0

Pros

Very intuitive and easy to use, lots of filtering options which makes it possible for multiple Teams in my company to all use the system but not duplicate efforts or cross over each other.

Cons

There seems to be new innovation happening regularly on Service Channel, but this never includes Supply Manager. I understand Supply Manager is a third party system acquired by Service Channel.... but when will this change? I've been using the platform for almost 5 years with no upgrades. Ulta Beauty does 50,000+ WO's a year with Supply Manager- new features would go a long way.

Alternatives considered

[Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)

Reason for choosing ServiceChannel

Offered traditional CMMS work order management along with Supply Manager, Fixtures, on one platform.

Switched from

[BigSpy](https://www.capterra.com/p/203036/BigSpy/)

Big Sky went out of business/ no longer available

Review Source

VR

Verified Reviewer  
Account Manager  
Accounting  
Used the software for: 2+ years

### "Love the process "

November 14, 2025

5.0

the overall experience has been very nice. T definitely recommend service channel to others. the simplicity of it make sit so worth it

Pros

It is very easy to work with and always helpful with any issues arise. The app allows the client and customer to navigate the system

Cons

The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it.

Review Source

MC

Maggie C.  
Accounts receivable  
Facilities Services  
Used the software for: 2+ years

### "Service Channel"

March 10, 2026

5.0

it has been great, I have no issues or complaints and the process is easy and quick, we get paid in a timely manner

Pros

fast PO's and easy to submit invoices. Work is sent right through portal and we receive the email immediately and accept the PO and schedule the work

Cons

sometimes it takes a while for a job to be completed on the portal side but once it is completed and approved the process is easy

Review Source

VP

Vanessa P.  
Accounting Specialist II  
Facilities Services  
Used the software for: 2+ years

### "User friendly"

December 2, 2025

5.0

Pros

I like how it is user friendly and easy to navigate. It helps me keep up with work orders and I am able to update the work orders as needed.

Cons

Lately the system has had hang ups and I will have to log out and back in. It slows down my process.

Review Source

MSM

Mr Stacy M.  
AR Lead  
Facilities Services  
Used the software for: 1-2 years

### "Service Channel Review"

December 23, 2025

5.0

Very pleased.

Pros

The ease of entering information

Cons

Having to have a separate log in for all the branches that we manage. Why can't they all be consolidated under one login?

Review Source

tC

trevor C.  
dispatcher  
Machinery  
Used the software for: Less than 6 months

### "A overall grade"

January 5, 2026

5.0

Pros

how easy it is for our technicians to use, making it very user friendly and easy to operate to avoid mistakes and continue to make operations run smoothly

Cons

some slight issues with IVR, as well as some of the requests not coming through correctly, example being requests coming in with wrong EQ #

Review Source

FS

Fred S.  
Owner  
Environmental Services  
Used the software for: 1-2 years

### "Worst software ever. Avoid at all costs and you will lose suppliers."

March 10, 2025

1.0

Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it.

Pros

Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others.

Cons

User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this.

Review Source

Response from ServiceChannel

March 25, 2025

Dear Fred, We appreciate your feedback on ServiceChannel. We are truly sorry for the frustration you experienced. Our Support Team is always available to help you navigate the software and clarify any questions you may have about invoicing and receiving payment. We welcome the opportunity to help. Regards, The ServiceChannel Team

MF

Mindy F.  
Office Manager  
Facilities Services  
Used the software for: 1-2 years

### "Easy to Use System"

March 26, 2026

5.0

We enjoy the ease of use of the system. The email reminders make sure you stay on top of calls and invoicing.

Pros

I like that the system is simple to use and easy to navigate. The process from start to finish is seamless. We are able to receive service requests from the customer and it comes directly to our email. Our technicians sign in and out on their devices and invoicing is also able to be done through the site.

Cons

Our technicians sometimes having issues checking in on their iPad, but it's nothing a phone call can't fix.

Review Source

GG

Gabby G.  
PCC  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MWD West Dundee POV on ServiceChannel"

December 1, 2025

5.0

Pros

I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need.

Cons

I can not say that there is something to dislike. The response time after submitting a ticket varies but that is sometimes expected.

Review Source

JM

Jim M.  
Vice President of Maintenance  
Retail  
Used the software for: 6-12 months

### "Service Channel Review"

September 2, 2020

5.0

I like the system as a whole, as far as realized savings....it isn't as simple as the selling features portray. Factors like having the right filtering available when comes to doing analytics is important. Everyone runs their business differently and I believe that adds to the challenge of having one tool that works for everyone. Also Service Channel has just changed over their analytics tool to a new 3rd party and we haven't had a chance to run with it yet. I believe there are unseen savings because of the system. I was able to reduce part of my administrative staff because of efficiencies in the system...being able to track my internal team better as well.

Pros

The main thing I like about Service Channel is that it lets me see how my internal team is functioning in their maintenance rolls. I like the ability to assign work to internal or external providers. Processing the invoicing is a big asset, it minimizes the manual labor involved they way we use to process invoices. The Service Channel team is always trying to innovate the software by adding new functions or improving on existing, this is a big win to me as well.

Cons

It is apparent to me that the software was built by a number of teams, the use of terminology changes from one function to the next....this throws new user off when trying to learn the system....In training there was always a reference to the work order number but in the application the tracking number comes up first...yes there is a work order selection....to me redundancy in functions and terminology is key for making this easier to use. Some parts of the system do an auto fill function other parts don't but you would expect that it would? There is glitch with the system that generates a large number of emails each night stating our contractors are out of insurance compliance, when their not...this is annoying to me as well as the contractors. It was fixed once before but has come back again but it still hasn't been addressed. It took 4 weeks the last time to remedy the issue...My biggest issue is with using outside contractors, very few have much knowledge in working with Service Channel which causes my team to hand hold them through the process and some seem to never get it.....many don't understand the proposal system, they don't understand listed incurred cost on adjusted proposals....also the RFP system doesn't appear to work correctly. We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system.

Review Source

MCL

Mari Clare L.  
Senior Facilities Manager, Canada  
Retail  
Used the software for: 2+ years

### "Excellent Communication Tool"

August 28, 2020

4.0

Excellent. Our account rep \[SENSITIVE CONTENT HIDDEN\] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle.

Pros

Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts.

Cons

The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module).

Alternatives considered

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)

Reason for choosing ServiceChannel

ServiceChannel showed that it was constantly evolving and increasing capabilities. It also offered additional modules that we could grow into. The price was right and the salesteam/onboarding team were fantastic.

Review Source

JN

Jon N.  
Construction PM  
Apparel & Fashion  
Used the software for: 2+ years

### "Service Channel "

September 2, 2020

5.0

Over 5000 service requests are put through a year from over 200 locations (Retail and Restaurant) and Service Channel allows us to keep control. We also run all the invoices and proposals through the system and we use the search and filter feature a lot to look up past work orders and invoices. This sort of work load ideally requires 2 people.

Pros

Service Channel are always making improvements and adding features based on users comments. It is very easy to use and understand for the end user. It is very simple to search back on the records and leave notes for the vendors. It is a one stop operation from Work order request to proposals to final invoice. It also has great tools to analyse the the data from every possible angle.

Cons

They are always developing and improving the software so as an administrator you have to stay on top of the developments. A little bit of a learning curve for the administrator because there are so many features, but once you have it then you are fine. Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms.

Reason for choosing ServiceChannel

It was selected because it met our needs, was simple to use and it was relatively inexpensive at that time.

Review Source

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