# Page 6 | ServiceChannel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ServiceChannel the right Work Order solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/38574/ServiceChannel/reviews

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ServiceChannel

4.5 (131)

[View alternatives](https://www.capterra.com/p/38574/ServiceChannel/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 6 - Reviews of ServiceChannel

## Showing most helpful reviews

Showing 126-131 of 131 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Michael W.  
Owner  
  
Used the software for: Less than 6 months

### "Multi Site Facilities Management Technology - Best in Class "

April 23, 2015

5.0

Pros

Complete solution that is easy to use for Facilities Managers who have responsibility for multiple sites and equally intuitive for their Service Providers.

Cons

The product is very stable but does require some pre-work to set it up to the end user's requirements, the training tools have been been refined recently to make this more seamless.

Review Source

DB

Daniel B.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "Service Channel Review"

October 2, 2014

4.0

Pros

I like their responsiveness.

Cons

It could probably use a better overview of work orders rather than having to run a report to see them.

Review Source

RM

Rebecca M.  
  
Retail  
Used the software for:

### "ServiceChannel Review"

October 2, 2014

4.0

Pros

ServiceChannel is the easiest way to automate billing and payments.

Cons

I would like it if the reporting had more flexibility.

Review Source

JL

Jeremy L.  
Owner  
  
Used the software for: Less than 6 months

### "Absolutely Horrific!"

September 5, 2018

1.0

Pros

Can't find any.

Cons

This is absolutely not intuitive at all. Requiring mandatory training of vendors without paying for their time is illegal. It also takes much more time and energy to take care of billing and invoicing than by not using it at all. Ridiculous!

Review Source

FM

Felicia M.  
  
  
Used the software for:

### "ServiceChannel "

October 23, 2014

5.0

Great product for getting analytics. The company is very responsive and has a great customer support.

Review Source

TF

Tracy F.  
Facilities Manager  
Retail  
Used the software for: Less than 6 months

### "ServiceChannel Review 2015"

March 20, 2015

4.5

Pros

We're able to make changes ourselves within the system.

Cons

The tracking function is not as detailed as we're use to so it has taken some time to get use to it.

Review Source

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[Work Order](https://www.capterra.com/work-order-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/)[Facility Management](https://www.capterra.com/facility-management-software/)