# Sage HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sage HCM the right Human Resources solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38692/Criterion-HCM/reviews --- Sage HCM 4.3 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Sage HCM Ease of use 4.4 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel Neil W. Specialist Recruiter Media Production Used the software for: 2+ years ### "Good For Talent Engagement Solutions" August 31, 2023 5.0 Integrated with other HCM software, worked on the talent engagement, outcome was satisfying. Pros Interface looks good and appealing when you adapt to it. Shows history of anything you need and creates quick graphs in real-time. Cons Not very easy to use at the beginning, lots of features that we do not use regularly. Need to keep simple. Review Source MB Mac B. Sales Operations Consumer Goods Used the software for: 1-2 years ### "Great software for HR and employees" November 8, 2023 4.0 Overall, it is a great platform for managing our time-off and payroll. I love that I can see how much of my pay is going towards taxes, and all the different breakouts. I would recommend it to companies looking for HR platforms. Pros I really like the functionality for signing up for courses/lessons that we have to do as a company. It's super easy for me to register for classes on Criterion, and it syncs to my calendar. I also really like the time management aspect of it, where I can see how many PTO day's I have left in a year. Cons I feel as though the UI is a bit dated - it looks a bit old, but that could be something we can change on our end. Review Source LD Linda D. Secretary/Assistant Treasurer Retail Used the software for: 6-12 months ### "Buyer Beware!" February 8, 2021 2.0 Pros It is easy to see an employee's history. The time clock functionality is definitely a plus. Processing payrolls are streamlined with minimal data input. The re-hiring feature is very beneficial. Cons There is a rounding issue with reports. The actual amount paid to employees' do not match reports. Very difficult to get issues resolved timely, if ever resolved. The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing). Many times it has taken up to 45 minutes to log into the system. It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information. Issues with employees that live is one state and work in another state. Reason for choosing Sage HCM Based on the demo and information given to us, it seemed like the best fit for our organization. The sales team did not provide accurate information. Review Source CR Chelsey R. HR Director Construction Used the software for: Less than 6 months ### "Criterion for nation-wide construction company" December 8, 2021 4.0 We eliminated double entry, have saved money and storage on saving personnel files and are able to customize access to many people to use the system as it works best for them while maintaining security. Pros Easy to use and to be trained on. Everything filters into the appropriate to eliminate double entry Cons Employee history could include more information for companies who have employees who come and go multiple times. Review Source Alekhya H. Clinical investigator Hospital & Health Care Used the software for: Less than 6 months ### "My experience with criterion " March 2, 2023 4.0 Pros Minimum data input with faster payroll processing.It is very faster to look for employees information. Great utility tools for minimum data input. The double entry problem is also eliminated Cons There is a slight lag due to heavy load and thereby performs slow Review Source SV Susan V. Mgr of HR & OD Used the software for: Less than 6 months ### "Good" January 22, 2018 5.0 Pros It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record. Cons Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly. Review Source MS Megan S. Client Processing Service Specialist Management Consulting Used the software for: Less than 6 months ### "System is great, data upload is iffy, customer service is acceptable" January 11, 2018 4.0 Pros I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull Cons The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload Review Source PD Peggy D. Used the software for: ### "ESS Review" August 13, 2014 5.0 Pros I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome. Cons It runs a little slow sometimes, but there is really nothing I don't like. Review Source LS Laura S. Legal Services Used the software for: ### "Criterion HCM - Perfect Software" August 11, 2014 5.0 Pros I always get fast and great help from the customer service department. The system is easy to use. Cons I wish I could add fields on my own. It seems that I can re-label fields but not add them on my own. Review Source JW Jimie W. Used the software for: ### "FFVA uses HR, Payroll, & ESS" August 12, 2014 5.0 Pros I like the ease of use and the efficiency of the support staff. Cons The products we use don't really have any downsides. Review Source AL Angie L. Ing Software Information Technology and Services Used the software for: 2+ years ### "Excelente sistema." August 8, 2023 5.0 Pros Me encanta la facilidad en la que se pueden personalizar y extraer informes. Cons Se podria mejorar su sistema de atencion al cliente ya que es muy demorado en dar respuesta. Review Source VR Verified Reviewer Ingeniero Construction Used the software for: 6-12 months ### "Buen software de RRHH" March 8, 2023 4.0 Pros Buenas funcionalidades, con procesamiento de nóminas rápido, lo cual se agradace bastante. Cons Lo que menos me ha gustado es la lentitud que muestra a veces. Review Source lR laura R. agente de ventas Insurance Used the software for: 6-12 months ### "software rrhh bastante resolutivo" March 27, 2023 4.0 Pros Lo que mas me ha gustado de este software es el poder buscar información de los empleados y tan sumamente rápido junto con el proceso de las nominas, la verdad es que evita muchísimo trabajo siendo gratamente eficaz. Cons No tengo nada malo que decir porque de momento las veces que lo he utilizado me ha resultado muy eficaz, tal vez lo único que podría decir es que es bastante lento a la hora de iniciar. 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