Average Ratings

86 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn
  • www.logmein.com
  • Founded 1998
  • United States

About LogMeIn Pro

With the release of LogMeIn Central and LogMeIn Pro, LogMeIn's next generation solutions for remote access and systems management, LogMeIn IT Reach is no longer available to new customers. We will continue to support existing IT Reach customers and assist them with their transition over time to the new products.


Spotlight media placeholder

LogMeIn Pro Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

LogMeIn Pro Reviews Recently Reviewed!


Great for Customer Support

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.

LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons: Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Overall: It is the perfect fit for customer support, especially across different operating systems.

Capterra loader

The industry standard. You simply can't get any better than this software

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Logmein pro is one of the most amazing products I have ever tested and used.

You literally can't go wrong with it.

You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Overall: When you manage several computers and servers you can do everything remotely and get things going fast.

You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Remote technical assitance

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons: There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Overall: HUGE time saver!

Capterra loader

Safe Remote Support Anywhere

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.

Cons: The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.

Overall: LogMeIn Pro is an amazing tool which gives me access to my computer worldwide for both business and personal use. It is easy to set up and to explain to clients. Remote access is essential, downtime has been eliminated and information that can become crucial to a meeting is accessible in a few clicks. With LogMeIn Pro I am accessible to my clients on the other side of the world without ever needing to leave my home. A trusted reliable program I would recommend to anyone.

Great tool for remote support

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.

The tools and options to make the remote support experience complete, is what i like the most on this app.

It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Cons: I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.

Also, we could use more frequent updates to fix bugs and errors.

Overall: It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

No need of VPN

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.

Cons: Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.

Overall: I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.

Expensive, but good

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

Cons: LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Overall: LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.

Allows for minimal downtime, can access programs from anywhere.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Cons: There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Overall: Reduced downtime, increased work flexibility, productivity

Too expensive, but works really well

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Cons: This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Always on the Go!

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.

Cons: I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.

I love this product, it helps with flexibility in my work schedule and assist with client emerg.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Access to clients computer from anywhere, including vacation spots if needed.

Giving clients remote access that they had no clue they could do while they were on vacation.

Printing is another necessity that this program offers.

Cons: I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.

Multi monitor feature needs refining including visibility and pixel matching.

Overall: Good reputation with my clients...they think I'm always available for them.

Best and most affordable remote app in the market

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Cons: Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

Allows Me to Manage Two Sites Remotly

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Cons: Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Capterra loader

Great! Never a problem and it never let me down. Easy to set up for both sides - and it reliable

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Cons: Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

Overall: Customer Satisfaction from my clients = repeat business = more money!

Remote access to any computer from anywhere in the world.

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a great software to connect and manage remote connections.

You can create and manage users and give them access to selected computers all from a simple to use portal.

Connection quality is always top notch and packages are very flexible.

Cons: The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

Remote data and computer management

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Cons: Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Easy access control tool widely used in our laboratory practices

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - The transfer of files is carried out quickly between the teams.

- It allows remote work to be a thing of the past, that's a great advantage.

- It has a graphical interface that is very easy to use.

- Our users are easily identified with the tool.

Cons: - It is not compatible for all versions of operating systems, it has forced us to make changes to the equipment.

Use it daily. Couldn't do my job without it to connect to my clients.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Cons: Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Overall: More efficient work environment. Less travel.

LogMeIn Pro

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love this software. Log onto my clients PC to show them things and troubleshoot problems they are having without having to have them search for things over the phone. This works great for software support specialist. Spent many years being frustrated on the phone with clients when asking them what they see on their screen, now I can see what they see.

Cons: Nothing that I do not like about this software. It is awesome.

It Serves The Purpose

May 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Cons: after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Well rounded product

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Logmein Pro comes with good suite of features that makes remote support a breeze.

It more than just a remote access tool.

Cons: The remote agents can become corrupt and stop functioning.

Remote sessions struggle to connect on slower internet connections.

Logmein is a great business tool for technology professionals

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. Easy to search for computer names.

2. Easy to install LogMeIn agent on client PCs.

3. Deployment link is easy way of installing the application on clients.

Cons: 1. Cost is affordable but could be a tiny bit cheaper.

I love, love LogMeIn.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

Overall: I really do not have a con to put here. I love the software and have used it for years and years successfully.

One of my favorite Remote Desktop Applications

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

Cons: With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

Capterra loader

Logmeinpro

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is just so easy to use. I can be sitting at my home computer and sign in at logmeinpro and I am in my computer at the office in no time. It is as if I am actually sitting there. It is fast and easy to manipulate.

Cons: I am not sure if it is something I do wrong, but when I sign in to logmein and it sends me to my computer at the office, it scrambles all of my icons I had in order on my desk. This creates me to having to look for the icons that I actually need to get into.

Overall: I actually love logmeinpro. It is just so easy and it logs me in within minutes.

LogMeIn

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Cons: Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.

Ease of Use: Fairly easy, but not real intuitive

Features & Functionality are basic and decent.

Customer Support: Needed but process was long and drawn out. Not too helpful

Overall: Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging.

Capterra loader

Overall this is a neat and useful tool. I would recommend this product!

Jun 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is relatively easy to login and there is not a ton of lag, which is great. I do not notice it pulling a ton of CPU, either. I like that I am able to login to another computer at another location and pull whatever I need without having to travel from building to building.

Cons: Unfortunately I have to download the LogMeIn client everytime I want to use it, so I limit my logins and build up a few requests before I login and complete multiple ones at a time just because of the effort it takes to login. The view of the remote computer is also a bit odd. You cannot make it large enough to look normal without obscuring some of the screen, and the font is a tad fuzzy.

Overall: Functional, convenient, easy to use.

Get to your PC's even wherever there is Internet.

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is a great and stable user friendly application. Great for small businesses because of the reliable iPad app, which lets you log in with ease anywhere you go linking you back to your computer and files on the go. This programme for remote desktop has long been a favourite of my clients purely for the ease of use. Remote device printing is a great feature this does natively very well.

Cons: Latest versions are not always mac compatible for the native application, but you can always use a stripped down HTML browser based remote desktop. Secondly passing keyboard shortcuts through remote desktop can always be temperamental, many times it has worked, but on occasion CTRL + A, for instance hasn't worked.

Overall: I set all my clients up with this if they want a reliable, easy to use remote desktop software. The app for iPad is super intuitive and it makes for a great travel. Remote sound and printer are very good features.

Capterra loader

Value Remote Desktop Solution

Apr 04, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Cons: To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein.

Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Overall: Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it.

Downside is the need to have the local administrator rights to be able to log in.

Good for customer support

Dec 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great solution for remote management and help desk software for enterprise PC support.

Cons: Connection can be slow at times, and doesn't play well with ultra wide monitors.

remotely manage everything

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: quickly login and solve problems from anywhere

Cons: no qualms, does what it's supposed to quick and effectively

We use LogMeIn to access our store POS system remotely.

Mar 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Once you get LogMeIn properly set up and configured, it essentially runs itself. The small bits of time and keystrokes it saves add up.

Cons: When LogMeIn isn't running smoothly -- particularly when WiFi is shaky -- it can be a pain to calibrate and get working again.

Program that allows me to work from home on my office computer

Nov 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I liked the flexibility and freedom that I get from having the LogMeIn software on my computer. I can leave the office and access my entire desktop computer right from my laptop at home. Having this software gives me confidence that I can leave to go to a doctor's appointment or start the day from home without worrying about taking the extra step to save files to an external drive.

Cons: I would give LogMeIn a 5 out of 10 when it comes to being a user-friendly software program. I did not find this one to be intuitive or easy to navigate - especially in the beginning stages where I was getting the hang of the app. Another downside for me is the lag time delays and very slow download speed whenever I access a Microsoft office suite file.

Capterra loader

Log Me In for Logistics companies

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of ability for remote users to log in and utilize a desktop is phenomenal

Cons: There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

Fantastic to look after parents when away

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Cons: Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

LogMeIn Pro

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: LogMeIn Pro gives me the ability to log into my work computer remotely from where ever I am and even allows me to access computers in other parts of the building without having to move offices.

Cons: Not really the software's fault but obviously the function is dependent of the speed and stability of the internet connection you have.

Overall: I had some medical issues this past year to led to my being out of the office for a number of weeks and Logmein made it possible for me to keep up with my work load from home. I also spend a few weeks in Europe and was able to login to work and take care of payroll which of course made our employees happy.

Excellent way to work offsite and still get the job done.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Access to office programs and databases while offsite. Ability to tap into resources wherever needed, without having to physically be in the office.

Cons: The login process can be somewhat tedious. Although it's set up for security, I'm sure, the multiple step login process can take more time than desired.

Overall: Accessibility wherever you are. No longer need to be onsite to get the job done. Perfect for working while on the road, or in meetings.

With the remote connect boom, price has skyrocketed

Nov 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: On the past this was an inexpensive "go to" product. As remote connect/control has become more main stream, I feel that LogMeIn Pro has priced themselves out of the market for many users

Cons: The Price is the main factor, but occasional connection issues comes in a close second.

Overall: Overall experience was good, there were occasional issues with getting disconnected. Due to pricing we no longer use this software

It does what it is supposed to

Jun 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: The ability to login to a desktop from another device. You can even log in from your phone or iPad.

Cons: It seemed expensive for what we used it for. We went pro primarily to be able to print on a local printer rather than the printer associated with the desktop. Ultimately it was too expensive for us. The main downfall was you have to call to cancel and that phone call was a disaster. It was rather unprofessional (not in terms of being rude, but in terms of professionalism). When I called there was a good 5-10 seconds before anyone answered. A 2-minute hold lasted 15 minutes and then no one ever came back on the line. It was my only customer service experience with them and it was not good.

Good features packaged together at a reasonable price

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This product allows remote control, unlimited users on the account which is really helpful, 1 TB of storage which comes in handy, and multi-monitor display which we use all the time.

Cons: The only major issue that I have with this product isn't even with the product, it is with the customer support that assists whenever an issue comes up. Being escalated to different tiers of support until you are able to get to the person who can actually help you.

Great tool! Has so many advantages in the aid of training and helping other co workers!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Log me in is so easy to use. I like the fact you can help/view someone else's screen in the air of training from anywhere! Very easy/fast and secure!

Cons: Sometimes it runs a bit slow but not all the time! I don't think there are many cons to this product!!

Remote Access Software

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We have this to manage remote hosts. Use it mostly as an authorized back door if something stops working. The software loads and works easily. We use it only for remote access, so don't care about the bells and whistles.

It does have two factor authentication, which is great.

Cons: For what it is, I think it is expensive. And year after the year the price increases alot. (it is an annual subscription). As an MSP, there are cheaper ways to get remote access as a secondary measure. It is more the hassle and time switching away from it.

Great software for it's intended use

Jan 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

Cons: The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.

LogMeIn Pro

Oct 25, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Convenience

Easy of use

File transfers from computer to computer

Overall: LogMeIn Pro is very easy to use and provides a great alternative to connecting remotely to computers without having to use Remote Desktop connection. Ability to transfer files, see diagnostics, etc. on the connecting computer is also a bonus.

Great screen share software.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: we can easily log in to our managers computers to fix issues without having to physically be at their location.

Cons: We have not encountered any issues so far with this software as log as the manager stays logged in and doesn't stop the program from running on their computer.

Overall: We are able to save time and money by diagnosing computer issues remotely rather than having to drive to their physical locations.

Smooth

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have Logmein for IT support and I must admit that it works just fine

Cons: It would be ideal to for users to "have their say" before IT log into their pc. That being said, this feature may already be available.

LogMeIn Pro

Sep 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Great Tool for your IT department to be able to fix problems in the network or computers on the fly.

Cons: Connections are sometimes unstable, while this could be latency issues or software, I do not know

Overall: Log Me In has allowed us to keep the IT folks on the ball when it comes to solving software and connectivity problems in the workplace. Make sure to purchase the software as the trial version runs out quickly.

Great remote access software. This has saved my company numerous times!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has helped tremendously when an issue is brought to our attention and I can't quite figure out the problem without logging in to their computers. It is extremely easy to use and fast!!

Cons: I don't like the view when you are logged in as everything appears half the size as it usually does, but it is purely aesthetic and not a functional issue at all.

Logmein Remote Access

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: For remote access, this is a quality product that gives access to office or home systems while away.

Cons: I don't like the cost that continues to escalate year to year.

Great support, have a question they don't understand they login remotely and address your issue.

Dec 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The connection speed is great but the best feature is the ease of use on transfer of files.

Moving a file in question to your remotely connected PC is a just a drag and drop.

This feature was built for remote support which is exactly what I need it for.

Cons: It's a little tricky to setup, using the trial version seems to lack some of the features that the purchased version has but once the purchase was made, "All is Well".

Overall: Allowed remote engineer to access one of our servers.