LogMeIn

LogMeIn Pro

4.5 / 5 15 reviews


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn
  • www.logmein.com
  • Founded 1998
  • United States

About LogMeIn Pro

With the release of LogMeIn Central and LogMeIn Pro, LogMeIn's next generation solutions for remote access and systems management, LogMeIn IT Reach is no longer available to new customers. We will continue to support existing IT Reach customers and assist them with their transition over time to the new products.


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LogMeIn Pro Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

LogMeIn Pro Reviews Recently Reviewed!


Use it daily. Couldn't do my job without it to connect to my clients.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Cons: Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Overall: More efficient work environment. Less travel.

Capterra-loader

The product has lots of bells and whistles but isn't that easy to use.

Feb 16, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I can easily control lots of things on another pc and the quality of the connection as it's easy to see and operate regardless the resolution on their end.

Cons: I deal with end users that are not very tech savvy and getting them to connect has been an issue as doing so can be complex.

Remote data and computer management

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Cons: Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Great remote computer management software!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: 1) The ability to control your machine from almost any location via any device, including mobile phone, is phenomenal; 2) Three-factor authentication is extremely strong.

Cons: 1) On occasion, use of the software will crash the host, and if the host has a boot-up password, remote accessibility become impossible; 2) The remote control can sometimes be a little sluggish in terms of the video.

Overall: Ease of use and convenience

Excellent way to work offsite and still get the job done.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to office programs and databases while offsite. Ability to tap into resources wherever needed, without having to physically be in the office.

Cons: The login process can be somewhat tedious. Although it's set up for security, I'm sure, the multiple step login process can take more time than desired.

Overall: Accessibility wherever you are. No longer need to be onsite to get the job done. Perfect for working while on the road, or in meetings.

Best and most affordable remote app in the market

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Cons: Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

Intuitive Interface, but a bit slow for my purposes

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I thought that the interface was very easy to use, and liked having a mobile app so I could use it on the go. I primarely needed a way to get into a work computer to make an emergency change and not drive into the office, and this worked for basic things that needed to be done.

Cons: Slow to connect to the computer remotely at times, and sometimes wouldn't work. Not sure if that is to do with my internet connection or the software. There was a delay when I tried to do something more complex in a video editing program, which made it hard to use.

We use LogMeIn to connect remotely to a centralized POS

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: LogMeIn generally works great and includes automation features that turn it into a virtually hands-off affair.

Cons: When LogMeIn doesn't work it can be difficult to troubleshoot, and often requires multiple restarts to get back up and running.

Great software for it's intended use

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

Cons: The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.

Great support, have a question they don't understand they login remotely and address your issue.

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The connection speed is great but the best feature is the ease of use on transfer of files.
Moving a file in question to your remotely connected PC is a just a drag and drop.
This feature was built for remote support which is exactly what I need it for.

Cons: It's a little tricky to setup, using the trial version seems to lack some of the features that the purchased version has but once the purchase was made, "All is Well".

Overall: Allowed remote engineer to access one of our servers.

Capterra-loader

The industry standard. You simply can't get any better than this software

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Overall: When you manage several computers and servers you can do everything remotely and get things going fast.
You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Capterra-loader

Great! Never a problem and it never let me down. Easy to set up for both sides - and it reliable

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Cons: Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

Overall: Customer Satisfaction from my clients = repeat business = more money!

Capterra-loader

LogMeIn is easy to use and can help when you forgot something on another computer.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: What I like most about LogMeIn is that it is fairly simple to setup and use. It can help when you have documents stored on another computer you may not have access to.

Cons: One thing I did not like about LogMeIn is the many updates it has and how sometimes, the new update can cause some things to stop working.

Overall: Being able to log back into my computer at home.

Great for Customer Support

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.

LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons: Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Overall: It is the perfect fit for customer support, especially across different operating systems.

LogMeIn Pro

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Convenience
Easy of use
File transfers from computer to computer

Overall: LogMeIn Pro is very easy to use and provides a great alternative to connecting remotely to computers without having to use Remote Desktop connection. Ability to transfer files, see diagnostics, etc. on the connecting computer is also a bonus.