Average Ratings

75 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn
  • www.logmein.com
  • Founded 1998
  • United States

About LogMeIn Pro

With the release of LogMeIn Central and LogMeIn Pro, LogMeIn's next generation solutions for remote access and systems management, LogMeIn IT Reach is no longer available to new customers. We will continue to support existing IT Reach customers and assist them with their transition over time to the new products.


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LogMeIn Pro Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

LogMeIn Pro Reviews Recently Reviewed!


Great for Customer Support

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.

LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons: Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Overall: It is the perfect fit for customer support, especially across different operating systems.

Capterra loader

The industry standard. You simply can't get any better than this software

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Logmein pro is one of the most amazing products I have ever tested and used.

You literally can't go wrong with it.

You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Overall: When you manage several computers and servers you can do everything remotely and get things going fast.

You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Remote technical assitance

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons: There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Overall: HUGE time saver!

Expensive, but good

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

Cons: LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Overall: LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.

Allows for minimal downtime, can access programs from anywhere.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Cons: There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Overall: Reduced downtime, increased work flexibility, productivity

Too expensive, but works really well

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Cons: This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

I love this product, it helps with flexibility in my work schedule and assist with client emerg.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to clients computer from anywhere, including vacation spots if needed.

Giving clients remote access that they had no clue they could do while they were on vacation.

Printing is another necessity that this program offers.

Cons: I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.

Multi monitor feature needs refining including visibility and pixel matching.

Overall: Good reputation with my clients...they think I'm always available for them.

Best and most affordable remote app in the market

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Cons: Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

Allows Me to Manage Two Sites Remotly

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Cons: Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Capterra loader

Great! Never a problem and it never let me down. Easy to set up for both sides - and it reliable

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Cons: Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

Overall: Customer Satisfaction from my clients = repeat business = more money!

Remote access to any computer from anywhere in the world.

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great software to connect and manage remote connections.

You can create and manage users and give them access to selected computers all from a simple to use portal.

Connection quality is always top notch and packages are very flexible.

Cons: The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

Remote data and computer management

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Cons: Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Easy access control tool widely used in our laboratory practices

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - The transfer of files is carried out quickly between the teams.

- It allows remote work to be a thing of the past, that's a great advantage.

- It has a graphical interface that is very easy to use.

- Our users are easily identified with the tool.

Cons: - It is not compatible for all versions of operating systems, it has forced us to make changes to the equipment.

Use it daily. Couldn't do my job without it to connect to my clients.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Cons: Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Overall: More efficient work environment. Less travel.

LogMeIn Pro

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love this software. Log onto my clients PC to show them things and troubleshoot problems they are having without having to have them search for things over the phone. This works great for software support specialist. Spent many years being frustrated on the phone with clients when asking them what they see on their screen, now I can see what they see.

Cons: Nothing that I do not like about this software. It is awesome.

It Serves The Purpose

May 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Cons: after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Well rounded product

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Logmein Pro comes with good suite of features that makes remote support a breeze.

It more than just a remote access tool.

Cons: The remote agents can become corrupt and stop functioning.

Remote sessions struggle to connect on slower internet connections.

I love, love LogMeIn.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

Overall: I really do not have a con to put here. I love the software and have used it for years and years successfully.

One of my favorite Remote Desktop Applications

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

Cons: With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

Capterra loader

Logmeinpro

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is just so easy to use. I can be sitting at my home computer and sign in at logmeinpro and I am in my computer at the office in no time. It is as if I am actually sitting there. It is fast and easy to manipulate.

Cons: I am not sure if it is something I do wrong, but when I sign in to logmein and it sends me to my computer at the office, it scrambles all of my icons I had in order on my desk. This creates me to having to look for the icons that I actually need to get into.

Overall: I actually love logmeinpro. It is just so easy and it logs me in within minutes.

LogMeIn

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Cons: Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.

Ease of Use: Fairly easy, but not real intuitive

Features & Functionality are basic and decent.

Customer Support: Needed but process was long and drawn out. Not too helpful

Overall: Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging.

Capterra loader

Overall this is a neat and useful tool. I would recommend this product!

Jun 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is relatively easy to login and there is not a ton of lag, which is great. I do not notice it pulling a ton of CPU, either. I like that I am able to login to another computer at another location and pull whatever I need without having to travel from building to building.

Cons: Unfortunately I have to download the LogMeIn client everytime I want to use it, so I limit my logins and build up a few requests before I login and complete multiple ones at a time just because of the effort it takes to login. The view of the remote computer is also a bit odd. You cannot make it large enough to look normal without obscuring some of the screen, and the font is a tad fuzzy.

Overall: Functional, convenient, easy to use.

Get to your PC's even wherever there is Internet.

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a great and stable user friendly application. Great for small businesses because of the reliable iPad app, which lets you log in with ease anywhere you go linking you back to your computer and files on the go. This programme for remote desktop has long been a favourite of my clients purely for the ease of use. Remote device printing is a great feature this does natively very well.

Cons: Latest versions are not always mac compatible for the native application, but you can always use a stripped down HTML browser based remote desktop. Secondly passing keyboard shortcuts through remote desktop can always be temperamental, many times it has worked, but on occasion CTRL + A, for instance hasn't worked.

Overall: I set all my clients up with this if they want a reliable, easy to use remote desktop software. The app for iPad is super intuitive and it makes for a great travel. Remote sound and printer are very good features.

Good for customer support

Dec 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great solution for remote management and help desk software for enterprise PC support.

Cons: Connection can be slow at times, and doesn't play well with ultra wide monitors.

We use LogMeIn to access our store POS system remotely.

Mar 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Once you get LogMeIn properly set up and configured, it essentially runs itself. The small bits of time and keystrokes it saves add up.

Cons: When LogMeIn isn't running smoothly -- particularly when WiFi is shaky -- it can be a pain to calibrate and get working again.

Program that allows me to work from home on my office computer

Nov 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked the flexibility and freedom that I get from having the LogMeIn software on my computer. I can leave the office and access my entire desktop computer right from my laptop at home. Having this software gives me confidence that I can leave to go to a doctor's appointment or start the day from home without worrying about taking the extra step to save files to an external drive.

Cons: I would give LogMeIn a 5 out of 10 when it comes to being a user-friendly software program. I did not find this one to be intuitive or easy to navigate - especially in the beginning stages where I was getting the hang of the app. Another downside for me is the lag time delays and very slow download speed whenever I access a Microsoft office suite file.

Capterra loader

Log Me In for Logistics companies

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of ability for remote users to log in and utilize a desktop is phenomenal

Cons: There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

Fantastic to look after parents when away

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Cons: Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

LogMeIn Pro

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: LogMeIn Pro gives me the ability to log into my work computer remotely from where ever I am and even allows me to access computers in other parts of the building without having to move offices.

Cons: Not really the software's fault but obviously the function is dependent of the speed and stability of the internet connection you have.

Overall: I had some medical issues this past year to led to my being out of the office for a number of weeks and Logmein made it possible for me to keep up with my work load from home. I also spend a few weeks in Europe and was able to login to work and take care of payroll which of course made our employees happy.

Excellent way to work offsite and still get the job done.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to office programs and databases while offsite. Ability to tap into resources wherever needed, without having to physically be in the office.

Cons: The login process can be somewhat tedious. Although it's set up for security, I'm sure, the multiple step login process can take more time than desired.

Overall: Accessibility wherever you are. No longer need to be onsite to get the job done. Perfect for working while on the road, or in meetings.

With the remote connect boom, price has skyrocketed

Nov 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: On the past this was an inexpensive "go to" product. As remote connect/control has become more main stream, I feel that LogMeIn Pro has priced themselves out of the market for many users

Cons: The Price is the main factor, but occasional connection issues comes in a close second.

Overall: Overall experience was good, there were occasional issues with getting disconnected. Due to pricing we no longer use this software

It does what it is supposed to

Jun 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: The ability to login to a desktop from another device. You can even log in from your phone or iPad.

Cons: It seemed expensive for what we used it for. We went pro primarily to be able to print on a local printer rather than the printer associated with the desktop. Ultimately it was too expensive for us. The main downfall was you have to call to cancel and that phone call was a disaster. It was rather unprofessional (not in terms of being rude, but in terms of professionalism). When I called there was a good 5-10 seconds before anyone answered. A 2-minute hold lasted 15 minutes and then no one ever came back on the line. It was my only customer service experience with them and it was not good.

Good features packaged together at a reasonable price

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product allows remote control, unlimited users on the account which is really helpful, 1 TB of storage which comes in handy, and multi-monitor display which we use all the time.

Cons: The only major issue that I have with this product isn't even with the product, it is with the customer support that assists whenever an issue comes up. Being escalated to different tiers of support until you are able to get to the person who can actually help you.

Great tool! Has so many advantages in the aid of training and helping other co workers!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Log me in is so easy to use. I like the fact you can help/view someone else's screen in the air of training from anywhere! Very easy/fast and secure!

Cons: Sometimes it runs a bit slow but not all the time! I don't think there are many cons to this product!!

Remote Access Software

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We have this to manage remote hosts. Use it mostly as an authorized back door if something stops working. The software loads and works easily. We use it only for remote access, so don't care about the bells and whistles.

It does have two factor authentication, which is great.

Cons: For what it is, I think it is expensive. And year after the year the price increases alot. (it is an annual subscription). As an MSP, there are cheaper ways to get remote access as a secondary measure. It is more the hassle and time switching away from it.

Great software for it's intended use

Jan 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

Cons: The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.

LogMeIn Pro

Oct 25, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Convenience

Easy of use

File transfers from computer to computer

Overall: LogMeIn Pro is very easy to use and provides a great alternative to connecting remotely to computers without having to use Remote Desktop connection. Ability to transfer files, see diagnostics, etc. on the connecting computer is also a bonus.

Great screen share software.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we can easily log in to our managers computers to fix issues without having to physically be at their location.

Cons: We have not encountered any issues so far with this software as log as the manager stays logged in and doesn't stop the program from running on their computer.

Overall: We are able to save time and money by diagnosing computer issues remotely rather than having to drive to their physical locations.

Smooth

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I have Logmein for IT support and I must admit that it works just fine

Cons: It would be ideal to for users to "have their say" before IT log into their pc. That being said, this feature may already be available.

LogMeIn Pro

Sep 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great Tool for your IT department to be able to fix problems in the network or computers on the fly.

Cons: Connections are sometimes unstable, while this could be latency issues or software, I do not know

Overall: Log Me In has allowed us to keep the IT folks on the ball when it comes to solving software and connectivity problems in the workplace. Make sure to purchase the software as the trial version runs out quickly.

Great remote access software. This has saved my company numerous times!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has helped tremendously when an issue is brought to our attention and I can't quite figure out the problem without logging in to their computers. It is extremely easy to use and fast!!

Cons: I don't like the view when you are logged in as everything appears half the size as it usually does, but it is purely aesthetic and not a functional issue at all.

Logmein Remote Access

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: For remote access, this is a quality product that gives access to office or home systems while away.

Cons: I don't like the cost that continues to escalate year to year.

Great support, have a question they don't understand they login remotely and address your issue.

Dec 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connection speed is great but the best feature is the ease of use on transfer of files.

Moving a file in question to your remotely connected PC is a just a drag and drop.

This feature was built for remote support which is exactly what I need it for.

Cons: It's a little tricky to setup, using the trial version seems to lack some of the features that the purchased version has but once the purchase was made, "All is Well".

Overall: Allowed remote engineer to access one of our servers.

Solid Remote Access Tool

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: Very easy-to-use, mostly reliable and stable. You can even get decent remote access functionality out of the mobile phone app which is very handy in a pinch.

Cons: Very occasionally lose contact with a machine which then defeats the purpose. A little on the pricy side given other available options.

Good product

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LogMeIn was very useful in signing into other locations and helping them with issues. I liked the fact that the Managers at a remote location could actually "see" what I was doing to correct an error. Sometimes seeing is easier than a verbal explanation.

Cons: Sometimes the quality of the transmission was garbled. I understand that this was probably due to internet issues and nothing to do with the product itself.

Overall: Being able to help a Manager correct issues without having to visit the site.

Everyone's complaining about crazy price increases!

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of use, it works. In the beginning, in 2014 the price was very attractive even though I was using some other free product. Logmein was more polished.

Cons: Price progression from 2014 to now. They tried to get me over to 'GotoMyPC', but I went to the forum there and noted the same problems with crazy price increases. I guess they need to pay the $5million salary of the CEO. but not with my $.

Overall: It was more secure than VNC, but I used it so rarely since all my apps have moved to the cloud anyway.

Capterra loader

LogMeIn Pro Review

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Great access and easy to use interface to log into a computer remotely. Connection was usually quick and didn't seem to cause any issues as a few similar programs had for us.

Cons: Some lag is experienced from time to time, could be more connection/speed related than anything with the software. Occasionally had resolution issues depending on the device logging in with.

Overall: Seemed to be the best overall remote login software of all the options we tired. Not quite a replacement for a true VPN.

Capterra loader

Great Remote Solution

Mar 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LogMeIn is one of those companies that sets the standard for remote access. I honestly would prefer to use this or TeamViewer, but my company went another direction (Bomgar). Easy to use

Easy to support

Great customer Service

Low processing requirements

Cons: There's nothing I can really say that's a negative. Bomgar is a little *prettier*, but LogMeIn does exactly what it needs to do and it's easy fotr the end user as well, which is super important.

Really usefull

Jul 02, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was working in Italy for an American company and it was pretty easy for their IT department to help me

Cons: What I didn't like is that sometimes (but it may depends on my pc) when usining it the pc remote control was too slow

Great remote computer management software!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) The ability to control your machine from almost any location via any device, including mobile phone, is phenomenal; 2) Three-factor authentication is extremely strong.

Cons: 1) On occasion, use of the software will crash the host, and if the host has a boot-up password, remote accessibility become impossible; 2) The remote control can sometimes be a little sluggish in terms of the video.

Overall: Ease of use and convenience

Old school

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It at least provides access when away from the office

Cons: Connection is sometimes hampered. Everything processes much slower via LMI connection.

Overall: Middle of the road. Prior MSFT junkie so I know the better IT options available.

Great remote desktop software

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Logmein has a very intuitive and simple to use interface. You are able to control the target machine almost as if you were physically there. It has a lot of features such as remote printing, file transfers between host and client, swapping view between multiple monitors, access to keyboard, mouse, and sounds, and many more!

Cons: I remember when Logmein was still free and was a bit disappointed when it went paid so I ended up going with other free remote control software out there. The price is pretty steep for what you get in my opinion.

Great program for remote software

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Easy access to remote into a work computer or personal computer. Easy to use, easy to login. Able to access my work computer or personal computer anywhere I am at.

Capterra loader

Great remote support solution for the small practitioner

Feb 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This was THE solution for me to use when supporting my wife's classroom remotely. Every other solution cost too much, didn't have the right features and/or was too complex for my wife to use with me. With LogMeIn Pro I was able to support her classroom with ease. I image that for a solo IT Pro or even a very small practice this would be a great option.

Cons: Stability could be a problem on some older hardware and it was a little bandwidth intensive at times.

Overall: Great solution for the solo or small time IT team.

Easy to maintain and track Nodes

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to maintain and track Nodes. We could create sub accounts for people so simply and for tired access. I could have multiple accounts have access to nodes I selected

Cons: it can be hard to see if I woke a computer up at times sending the command but that could have been a set delay in the computer responding or how I set it up

LogMein is a great software, but they need a cheaper verison. Not very MSP friendly.

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: It has all of the features of Teamviewer, just a little eaiser for the clients because they can go to a website and dont have to install the software on their home computer.

Cons: The cost. I would use LogMeIn if I was able to pay or so per PC, even per month. But the price for the year is just crazy for 2 computers.

Capterra loader

200% increase in price over 2 years

May 11, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: We tested this product and it was suitable for our needs at the time. It allowed us to manage VMs and remote computers from a single login. We were able to manage 6 or more computers at a time in various locations which allowed our remote employees to connect to the systems they needed access to.

Cons: There have been several issues with compromised logins and a huge increase in price of subscription with seemingly no notice. If you call in for support, it isn't bad (although the on hold music was terrible) but they don't seem to have the ability to help you more than the information on your account, which you can see from the account page in your login.

We have since cancelled our account and luckily got a full refund.

Capterra loader

Revolutionary software for support

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used this for business and personal use and wow, I love it.

My mother is 63 years old and at times she can do something incorrectly on her laptop and I can remote onto her laptop and view her screen and talk her through what she did wrong, saving me a massive headache after work over a phone call.

I am regular user of this software with my colleagues and end users to demo software and take over screens to resolve any issues without the issuer leaving their home. This is fantastic!

Cons: So far I am a relatively newish user to this software and I love it!

Intuitive Interface, but a bit slow for my purposes

Jan 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I thought that the interface was very easy to use, and liked having a mobile app so I could use it on the go. I primarely needed a way to get into a work computer to make an emergency change and not drive into the office, and this worked for basic things that needed to be done.

Cons: Slow to connect to the computer remotely at times, and sometimes wouldn't work. Not sure if that is to do with my internet connection or the software. There was a delay when I tried to do something more complex in a video editing program, which made it hard to use.

One of the best for remote support or remote access

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very flexible, easy to use. Perfect for desktop support staff to resolve issues for end users.

Cons: Interface needs some updating to be more end user friendly. Mac version is slightly feature limited compared to PC version.

Work from Anywhere

Mar 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use with privacy settings if you need privacy will remote accessing. Our account uses this so she does not need to always come into the office every time. I use it to work from home on occasion.

Cons: No cons that I can think of. I have not had any issues or crashes. Even minimal tech savvy people can use it.

Overall: Work and access files from home when needed.

Capterra loader

LogMeIn is easy to use and can help when you forgot something on another computer.

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: What I like most about LogMeIn is that it is fairly simple to setup and use. It can help when you have documents stored on another computer you may not have access to.

Cons: One thing I did not like about LogMeIn is the many updates it has and how sometimes, the new update can cause some things to stop working.

Overall: Being able to log back into my computer at home.

LogMeIn Review

Dec 09, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very helpful especially when a family member has trouble with his or her computer. It enables me to access and control their PC, see what has gone wrong and apply possible solutions of course with their consent.

Cons: It demands high internet connection for both computer for this software to be able to function well.

Great product for remote IT help

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This product is very useful when needing remote IT help and/or software updates. It is user friendly and easy to access.

Cons: I have not found many things that I do not like about this software, other than the monthly pricing fees.

Capterra loader

Very beneficial to the IT world.

Dec 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to let your client sit back while you remotely fix their problem without ever leaving your chair. Easily install software to needed computers in the office from the comfort or your own computer.

Cons: I used the standard edition at first and had some connection issues, but after switching to the pro version it seemed to work a lot better and opened up more features.

Capterra loader

LogMeIn Pro

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The connections are usually faster than the competition. I like the ability to use multiple monitors.

Cons: The cost is ridiculous. They just jacked it up at my renewal, so I've switched to a lower cost alternative.

Capterra loader

Love it

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I can login to our work computers from ANYWHERE!

Cons: I can login to our work computers from ANYWHERE!

Overall: It is awesome to be able to get on to the work computers from anywhere at anytime. But that is also the drawback. The boss texts me at 10:30 pm that his ... isn't working can you jump on a fix it. It is great that I can, but can't it wait till morning!?!

Capterra loader

The product has lots of bells and whistles but isn't that easy to use.

Feb 16, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that I can easily control lots of things on another pc and the quality of the connection as it's easy to see and operate regardless the resolution on their end.

Cons: I deal with end users that are not very tech savvy and getting them to connect has been an issue as doing so can be complex.

Remote support tool that can be useful to help out people in other locations.

Mar 07, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It can keep track of computers and when they are turned on when you are logged into the online account.

Cons: Requires an online account even for simple one computer setups. It is harder to walk remote employees through the installation to get connected the first time.

Remote troubleshooting savior!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our offsite computer techs always utilize this when implementing changes or fixing employee issues and it takes the stress out of troubleshooting issues.

Cons: I haven't experienced or heard of any employees experiencing issues with this software. I would honestly recommend it to anyone.

Remote acces and just that

Feb 01, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Cost based on number of users and not number of devices.

Cons: It is hard to use in a MSP environment, always have to ask the user for credentials.

Very great remote software

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to configure, the user don't have problem with the software, it's a must for all IT team ! The control of the computer on your phone is flawless.

Cons: The cost is a little hi for the premium package, the cost is compensed by the stability of the software.

Clear and simple

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and access file sharing for teams.

Cons: The interface might be more intuitive. The drag to desktop feature is not available on Mac.

Capterra loader

Great product

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: You have access to co-workers computers from anywhere.

Cons: I have had a couple connection issues but other than that no issues.

LogMein

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Access to remote in from anywhere. Simple to Navigate.

Cons: The screens can get pretty small and hard to read. Very slow lag.