Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn
  • www.logmein.com
  • Founded 1998
  • United States

About LogMeIn Pro

With the release of LogMeIn Central and LogMeIn Pro, LogMeIn's next generation solutions for remote access and systems management, LogMeIn IT Reach is no longer available to new customers. We will continue to support existing IT Reach customers and assist them with their transition over time to the new products.


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LogMeIn Pro Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

LogMeIn Pro Reviews Recently Reviewed!


Capterra-loader

200% increase in price over 2 years

May 11, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: We tested this product and it was suitable for our needs at the time. It allowed us to manage VMs and remote computers from a single login. We were able to manage 6 or more computers at a time in various locations which allowed our remote employees to connect to the systems they needed access to.

Cons: There have been several issues with compromised logins and a huge increase in price of subscription with seemingly no notice. If you call in for support, it isn't bad (although the on hold music was terrible) but they don't seem to have the ability to help you more than the information on your account, which you can see from the account page in your login.
We have since cancelled our account and luckily got a full refund.

Great remote access software. This has saved my company numerous times!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has helped tremendously when an issue is brought to our attention and I can't quite figure out the problem without logging in to their computers. It is extremely easy to use and fast!!

Cons: I don't like the view when you are logged in as everything appears half the size as it usually does, but it is purely aesthetic and not a functional issue at all.

Remote troubleshooting savior!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our offsite computer techs always utilize this when implementing changes or fixing employee issues and it takes the stress out of troubleshooting issues.

Cons: I haven't experienced or heard of any employees experiencing issues with this software. I would honestly recommend it to anyone.

Very great remote software

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to configure, the user don't have problem with the software, it's a must for all IT team ! The control of the computer on your phone is flawless.

Cons: The cost is a little hi for the premium package, the cost is compensed by the stability of the software.

Great tool! Has so many advantages in the aid of training and helping other co workers!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Log me in is so easy to use. I like the fact you can help/view someone else's screen in the air of training from anywhere! Very easy/fast and secure!

Cons: Sometimes it runs a bit slow but not all the time! I don't think there are many cons to this product!!

It Serves The Purpose

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Cons: after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Great product for remote IT help

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This product is very useful when needing remote IT help and/or software updates. It is user friendly and easy to access.

Cons: I have not found many things that I do not like about this software, other than the monthly pricing fees.

I love, love LogMeIn.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

Overall: I really do not have a con to put here. I love the software and have used it for years and years successfully.

Solid Remote Access Tool

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Very easy-to-use, mostly reliable and stable. You can even get decent remote access functionality out of the mobile phone app which is very handy in a pinch.

Cons: Very occasionally lose contact with a machine which then defeats the purpose. A little on the pricy side given other available options.

Too expensive, but works really well

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Cons: This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Great screen share software.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we can easily log in to our managers computers to fix issues without having to physically be at their location.

Cons: We have not encountered any issues so far with this software as log as the manager stays logged in and doesn't stop the program from running on their computer.

Overall: We are able to save time and money by diagnosing computer issues remotely rather than having to drive to their physical locations.

Well rounded product

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Logmein Pro comes with good suite of features that makes remote support a breeze.
It more than just a remote access tool.

Cons: The remote agents can become corrupt and stop functioning.
Remote sessions struggle to connect on slower internet connections.

We use LogMeIn to access our store POS system remotely.

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Once you get LogMeIn properly set up and configured, it essentially runs itself. The small bits of time and keystrokes it saves add up.

Cons: When LogMeIn isn't running smoothly -- particularly when WiFi is shaky -- it can be a pain to calibrate and get working again.

Capterra-loader

Great Remote Solution

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LogMeIn is one of those companies that sets the standard for remote access. I honestly would prefer to use this or TeamViewer, but my company went another direction (Bomgar). Easy to use
Easy to support
Great customer Service
Low processing requirements

Cons: There's nothing I can really say that's a negative. Bomgar is a little *prettier*, but LogMeIn does exactly what it needs to do and it's easy fotr the end user as well, which is super important.

Work from Anywhere

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use with privacy settings if you need privacy will remote accessing. Our account uses this so she does not need to always come into the office every time. I use it to work from home on occasion.

Cons: No cons that I can think of. I have not had any issues or crashes. Even minimal tech savvy people can use it.

Overall: Work and access files from home when needed.

Great program for remote software

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Easy access to remote into a work computer or personal computer. Easy to use, easy to login. Able to access my work computer or personal computer anywhere I am at.

LogMein is a great software, but they need a cheaper verison. Not very MSP friendly.

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: It has all of the features of Teamviewer, just a little eaiser for the clients because they can go to a website and dont have to install the software on their home computer.

Cons: The cost. I would use LogMeIn if I was able to pay or so per PC, even per month. But the price for the year is just crazy for 2 computers.

Good features packaged together at a reasonable price

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product allows remote control, unlimited users on the account which is really helpful, 1 TB of storage which comes in handy, and multi-monitor display which we use all the time.

Cons: The only major issue that I have with this product isn't even with the product, it is with the customer support that assists whenever an issue comes up. Being escalated to different tiers of support until you are able to get to the person who can actually help you.

Allows for minimal downtime, can access programs from anywhere.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Cons: There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Overall: Reduced downtime, increased work flexibility, productivity

Everyone's complaining about crazy price increases!

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of use, it works. In the beginning, in 2014 the price was very attractive even though I was using some other free product. Logmein was more polished.

Cons: Price progression from 2014 to now. They tried to get me over to 'GotoMyPC', but I went to the forum there and noted the same problems with crazy price increases. I guess they need to pay the $5million salary of the CEO. but not with my $.

Overall: It was more secure than VNC, but I used it so rarely since all my apps have moved to the cloud anyway.

Good for small business

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Once you're in, you're in! You are able to work on the remote destination without issue, all the way up to linking to network printers and local printers.

Cons: ogMeIn Pro allows only one user to control the remote destination at a time. If more than one user needs to access/control the same destination, they can share the session (visibility to both parties), or will need to wait till the prior user is logged out for a more secure session. Being able to log in and use the same destination at the same time, initiating unique sessions would be ideal. (Similar to VPN.)

Remote support tool that can be useful to help out people in other locations.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It can keep track of computers and when they are turned on when you are logged into the online account.

Cons: Requires an online account even for simple one computer setups. It is harder to walk remote employees through the installation to get connected the first time.

Capterra-loader

Great remote support solution for the small practitioner

Feb 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This was THE solution for me to use when supporting my wife's classroom remotely. Every other solution cost too much, didn't have the right features and/or was too complex for my wife to use with me. With LogMeIn Pro I was able to support her classroom with ease. I image that for a solo IT Pro or even a very small practice this would be a great option.

Cons: Stability could be a problem on some older hardware and it was a little bandwidth intensive at times.

Overall: Great solution for the solo or small time IT team.

Use it daily. Couldn't do my job without it to connect to my clients.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Cons: Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Overall: More efficient work environment. Less travel.

Capterra-loader

The product has lots of bells and whistles but isn't that easy to use.

Feb 16, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I can easily control lots of things on another pc and the quality of the connection as it's easy to see and operate regardless the resolution on their end.

Cons: I deal with end users that are not very tech savvy and getting them to connect has been an issue as doing so can be complex.

Remote data and computer management

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Cons: Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Great remote computer management software!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) The ability to control your machine from almost any location via any device, including mobile phone, is phenomenal; 2) Three-factor authentication is extremely strong.

Cons: 1) On occasion, use of the software will crash the host, and if the host has a boot-up password, remote accessibility become impossible; 2) The remote control can sometimes be a little sluggish in terms of the video.

Overall: Ease of use and convenience

Excellent way to work offsite and still get the job done.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to office programs and databases while offsite. Ability to tap into resources wherever needed, without having to physically be in the office.

Cons: The login process can be somewhat tedious. Although it's set up for security, I'm sure, the multiple step login process can take more time than desired.

Overall: Accessibility wherever you are. No longer need to be onsite to get the job done. Perfect for working while on the road, or in meetings.

Best and most affordable remote app in the market

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Cons: Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

Intuitive Interface, but a bit slow for my purposes

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I thought that the interface was very easy to use, and liked having a mobile app so I could use it on the go. I primarely needed a way to get into a work computer to make an emergency change and not drive into the office, and this worked for basic things that needed to be done.

Cons: Slow to connect to the computer remotely at times, and sometimes wouldn't work. Not sure if that is to do with my internet connection or the software. There was a delay when I tried to do something more complex in a video editing program, which made it hard to use.

We use LogMeIn to connect remotely to a centralized POS

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: LogMeIn generally works great and includes automation features that turn it into a virtually hands-off affair.

Cons: When LogMeIn doesn't work it can be difficult to troubleshoot, and often requires multiple restarts to get back up and running.

Great software for it's intended use

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

Cons: The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.

Great support, have a question they don't understand they login remotely and address your issue.

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connection speed is great but the best feature is the ease of use on transfer of files.
Moving a file in question to your remotely connected PC is a just a drag and drop.
This feature was built for remote support which is exactly what I need it for.

Cons: It's a little tricky to setup, using the trial version seems to lack some of the features that the purchased version has but once the purchase was made, "All is Well".

Overall: Allowed remote engineer to access one of our servers.

Capterra-loader

The industry standard. You simply can't get any better than this software

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Overall: When you manage several computers and servers you can do everything remotely and get things going fast.
You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Capterra-loader

Great! Never a problem and it never let me down. Easy to set up for both sides - and it reliable

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Cons: Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

Overall: Customer Satisfaction from my clients = repeat business = more money!

Capterra-loader

LogMeIn is easy to use and can help when you forgot something on another computer.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: What I like most about LogMeIn is that it is fairly simple to setup and use. It can help when you have documents stored on another computer you may not have access to.

Cons: One thing I did not like about LogMeIn is the many updates it has and how sometimes, the new update can cause some things to stop working.

Overall: Being able to log back into my computer at home.

Great for Customer Support

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.

LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons: Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Overall: It is the perfect fit for customer support, especially across different operating systems.

LogMeIn Pro

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Convenience
Easy of use
File transfers from computer to computer

Overall: LogMeIn Pro is very easy to use and provides a great alternative to connecting remotely to computers without having to use Remote Desktop connection. Ability to transfer files, see diagnostics, etc. on the connecting computer is also a bonus.