--- title: "LogMeIn Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LogMeIn Pro the right Remote Desktop solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/39016/LogMeIn-Central-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- LogMeIn Pro 4.4 (176) [View alternatives](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of LogMeIn Pro Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews DL Drew L SR SYS AdminConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “We also appreciated having integrated virus and malware protection capabilities, which gave us an extra layer of security when connecting to offsite endpoints.“ July 30, 2026 TG Tara G CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: More than 2 years. “I had to verify through both the billing address and the last 4 of my credit card, which had been stolen so they had the wrong number.“ May 13, 2025 MU Maria U Customer Support ManagerManagement Consulting, 51 - 200 employeesUsed the software for: 1-2 years. “I like that LogMeIn Pro is straightforward and the UI is amazing.“ September 7, 2024 AG Aviral G ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “The mobile is also not very responsive.“ October 26, 2024 MU Maria U Customer Support ManagerManagement Consulting, 51 - 200 employeesUsed the software for: 1-2 years. “Accessing computers remotely is easy and secure“ September 7, 2024 RB RUSSELL B customerEntertainment, Self-employedUsed the software for: Less than 6 months. “I needed a new box which i did not like but that is an issue i have with direct t.v, since my bill went up with the new box.“ September 3, 2024 TT Tien T PEConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Cheap solution for remote working while you already have computers at your office and need remote access for remote working“ December 2, 2021 TG Tara G CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: More than 2 years. “Their website is difficult to navigate“ May 13, 2025 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dominica E. IT Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great tool to help troubleshoot issues or install software remotely." November 4, 2025 4.0 Wonderful. It's very user friendly and easy to use. Our vendors appreciate us using this software. It makes troubleshooting easy on both parties. Pros Easy way for remote access when troubleshooting an issue with the computer or software programs. Many of our vendors use this product in helping us with setting up their software or with an issue we are having. Cons There is nothing I like least about LogMeIn Pro. I have not had any issues using the product. Very solid software. Review Source TM Tracy M. System IT Manager Architecture & Planning Used the software for: 2+ years ### "Good for small scale" September 3, 2026 5.0 Reliable and smooth to use, as long as your connection is good there is no mouse input lag. Outages are minimal. Pros Very good for personal use. The right amount of features for the price for individuals or small businesses. Cons Not as versatile as Logmein Central. We opted to purchase Central instead for our company as the extra features are very useful. Alternatives considered [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing LogMeIn Pro We opted to use Logmein Central because we are a larger company and the extra features are useful. Logmein Pro is the same thing with less features. Review Source TG Tara G. CEO Professional Training & Coaching Used the software for: 2+ years ### "Horrible business practices, not customer oriented" May 13, 2025 1.0 I essentially stopped using the product and when I went to cancel I couldn't find where I should go to do that. I finally figured out that I have to get on the phone with them. The system was a nightmare to get through to a person. I had to verify through both the billing address and the last 4 of my credit card, which had been stolen so they had the wrong number. Then I requested a refund and they refused. I asked to speak to a supervisor and they refused. Pros Connectivity to another computer is it but not worth it. Cons 1) They bill without warning you that you're up for renewal 2) You have to call to cancel 3) It is a nightmare to cancel 4) They won't refund even if you are within a week of your renewal 5) Their website is difficult to navigate Review Source DL Drew L. SR SYS Admin Consumer Goods Used the software for: 2+ years ### "Let's Get Logged In!" July 30, 2026 4.0 We used LogMeIn Pro for several years to handle our remote desktop connections and IT support before migrating to a more modern, budget friendly setup. Overall, it was a dependable workhorse that provided rock solid remote control, fast file transfers, and great display quality back in the day. While steep price hikes eventually forced us to move on, it was certainly one of the most capable remote access solutions available during the time we used it. Pros LogMeIn Pro was a main staple for our remote access needs for a long time. The learning curve was practically non existent, making it painless for everyone on our team to jump right in and start working. Screen resolution matching was top notch, so controlling remote desktops felt fluid and natural without any annoying text scaling issues. We also appreciated having integrated virus and malware protection capabilities, which gave us an extra layer of security when connecting to offsite endpoints. For overall speed and smooth remote management, it worked really well during the years we relied on it. Cons The biggest downside eventually came down to value for money. Year after year, subscription price increases made it harder to justify, especially as more cost effective alternatives entered the market. We occasionally ran into minor bugs and issues, such as display freezing during session handoffs or the background host agent disconnecting after operating system updates. Whenever we reached out to customer support for help, response times could be hit or miss, which felt frustrating given the high cost of the software. Review Source BM Brandy M. Practice Manager/Owner Veterinary Used the software for: 6-12 months ### "Great Remote Access Software!" July 30, 2020 5.0 LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that. Pros It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time. Cons The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Pro The cost of TeamViewer and the way that the user/remote computer pathways were set up with relation to the price plans was not a good fit for us. Because you had to pay per user and per path, it would have been way too expensive for our business to purchase the software (we were previously using the free version just to see how it worked for us). Otherwise, TeamViewer is also very nice software. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of TeamViewer and the way that the user/remote computer pathways were set up with relation to the price plans was not a good fit for us. Because you had to pay per user and per path, it would have been way too expensive for our business to purchase the software (we were previously using the free version just to see how it worked for us). Otherwise, TeamViewer is also very nice software. Review Source CD Callum D. IT Assistant Legal Services Used the software for: 2+ years ### "Overall I've had no issues with LogMeInPro" August 6, 2024 5.0 Overall I've had no issues with LogMeInPro just the set up, it's a capable and reliable piece of software which I have no problem using on a regular basis. Pros I like how you can seemlessly connect to client's computers. Cons The requirement for the user to have LogMeIn Pro installed beforehand. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing LogMeIn Pro The pricing was more fitted to my budget. Switched from [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/) LogMeIn seemed more user friendly and useable. Review Source BD Benjamin D. CEO owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Adequate remote work software for your business. " September 17, 2024 4.0 Pros It works well for remote work and is secure. Cons We’ve experienced some bugs over time with regards to its consistency. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) We weren’t happy with the previous software option. Review Source JM Joseph M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Excellent Tool for Administrators" July 18, 2024 5.0 Very easy to access. Customer support is always there to help if there might be an issue Pros Easy to use and the cost is low for the value you receive Cons There is nothing that stands out for me to give a CON Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost of 8 X 8 versus Log Me In Pro. Much lower Review Source SM Steven M. IT Manager Food & Beverages Used the software for: 1-2 years ### "Great Software, but Too Expensive" January 31, 2020 5.0 I loved it until the price became too prohibitive to continue using it. Pros I liked the Remote Access feature, the ability to remotely manage without connecting to the screen. Cons After they hiked up their prices, we switched to a cheaper alternative. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing LogMeIn Pro I didn't. I chose one of the others over LMI due to cost. Review Source Carlos S. RPA Developer Chemicals Used the software for: 2+ years ### "LogMeIn Pro is exceptional remote access software." January 18, 2022 5.0 The LogMeIn Pro software has been used for over 2 years by myself and the IT team for remote access to work computers. We used it a lot during the COVID pandemic to access shared intranet folders and documents. The interface is fluid, clean and very pleasant to use for a long time. Pros The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help. Cons LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report. Review Source VR Verified Reviewer Executive Vice President Used the software for: 2+ years ### "Great for Customer Support" November 14, 2017 4.0 It is the perfect fit for customer support, especially across different operating systems. Pros As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely. Cons Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session. Review Source LR Lindsey R. CFO Construction Used the software for: 2+ years ### "Started off great but has gone downhill over the last couple of years." September 7, 2021 5.0 I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period. Pros We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do. Cons Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying. Review Source VR Verified Reviewer NetSuite & Technology Consultant Computer Software Used the software for: 2+ years ### "Expensive, but good" November 16, 2018 4.0 LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price. Pros LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go. Cons LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive. Review Source jE jennifer E. Admin Assistant Hospital & Health Care Used the software for: 2+ years ### "Remote technical assitance" October 23, 2018 5.0 HUGE time saver! Pros It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me! Cons There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program. Review Source DG Daniel G. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Expensive for Remote Management Software" August 27, 2022 4.0 Pros It has a robust feature set and has apps for Windows, iOS, Android, and Mac. Cons It's very expensive for what I've used it for, but it's also more reliable. Review Source KL Katherine L. AMazon Intel and Ecomm Mgr Warehousing Used the software for: 6-12 months ### "LogMeIn" November 27, 2023 4.0 Overall it's fine, I've used better though. It can be a real pain when you are trying to host a meeting and display things from your remote computer. You have to transfer everything over to the physical computer you're on. Pros It's easy to login, set up my desktop, and use most of the functionality of my desktop at work. Cons It logs out a lot, the screen resolution isn't great, and voice/video does not work from remote desktop. Review Source VR Verified Reviewer Digital Sales Manager, Net New Enterprise & Corporate Computer Software Used the software for: 2+ years ### "LogMeIn" December 4, 2018 4.0 Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging. Pros Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's. Cons Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed. Ease of Use: Fairly easy, but not real intuitive Features & Functionality are basic and decent. Customer Support: Needed but process was long and drawn out. Not too helpful Review Source KB Kristen B. CFO Used the software for: 2+ years ### "Allows for minimal downtime, can access programs from anywhere." March 12, 2018 5.0 Reduced downtime, increased work flexibility, productivity Pros I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity. Cons There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company Review Source VR Verified Reviewer Mechanical Design Engineer Medical Devices Used the software for: 2+ years ### "It's good! But overpriced." December 3, 2019 4.0 For offsite company computers, this service has saved us a ton of time - effective and quick. Cheaper than travel, but still a little expensive. Pros LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it. Cons There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service. Review Source PG Peter G. Owner/Manager Fishery Used the software for: 6-12 months ### "Always on the Go!" March 21, 2019 5.0 Pros I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient. Cons I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there. Review Source VR Verified Reviewer Facility Manager Non-Profit Organization Management Used the software for: 2+ years ### "Works But Pricey" March 26, 2020 4.0 Able to login to my work computer from wherever I am to get my work done if needed. Pros Not a lot of good I have to say about it, other then we have been using it for the last 5 to 10 years and continues to do the job when called upon. Cons I think it is hard for users to learn the software, and if you are working with more then one monitor it can be very tricky trying to switch beween monitors. Also it is a very EXPENSIVE program. Review Source KA Kaes A. Surgeon Health, Wellness and Fitness Used the software for: 2+ years ### " Ist climbed up quickly" January 22, 2020 5.0 During my time using this software I had no issues and it was seamless and fast, just didn't appreciate the significant price increase when other competitors were providing similar service at a lower price point. Sorry. Pros Was great with fast connection, seamless operation, rich features including file sharing, drag and drop etc... Cons Price: increased quite a lot, used it for several years but because of cost, we had to switch to another competitor. Review Source JW Jimmy W. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Poor software overtaken by rivals" January 12, 2021 1.0 Very poor experience and migrated all clients away from it. Speed and price were the biggest problems. Much better experience with Teamviewer Pros Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management. Cons Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on. Review Source CB Christi B. IT Tech/Partner Used the software for: 2+ years ### "Use it daily. Couldn't do my job without it to connect to my clients." February 23, 2018 5.0 More efficient work environment. Less travel. Pros Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well. Cons Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints. Review Source kS kristin S. Manager of Finance Recreational Facilities and Services Used the software for: 2+ years ### "Overpriced and poor service" February 20, 2020 3.0 Pros Well the software does work for the most part if you have a new OS Cons 1\. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option. 2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this. Reason for choosing LogMeIn Pro My IT company set this up for me but I definitely won't be using it again as there are many competitor products that I would try first. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.