--- title: "Universal Knowledge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Universal Knowledge Software - reviews, pricing plans, popular comparisons to other Call Center Workforce Management products and more." source_url: "https://www.capterra.com/p/39188/KPS-Knowledge-Management-Software/" page_type: "product" language: "en" --- # Universal Knowledge Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Universal Knowledge ## What is Universal Knowledge? Universal Knowledge from KPSOL is a powerful, feature rich and highly configurable SaaS Knowledge Management System, providing comprehensive content capture, search, collaboration, and analytics functionality. This enables both internal employees and customer facing organisations to significantly increase productivity. An advanced search takes users directly to the relevant answer within long documents, saving time and improving accuracy. Comprehensive content management processes combine with high levels of insight ensuring knowledge can be managed centrally with minimal administration overhead. Team workspaces can be configured by team leaders in just a few minutes and shared with team members to ensure the most needed content is instantly available to complete team tasks quickly and increase employee productivity. Deployed as a Software as a Service (SaaS) using Azure hosted hardware allowing customers to select the region to deploy the server to retain their data sovereignty. ## What is Universal Knowledge used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Universal Knowledge?[Manage this product listing](https://www.g2.com/products/kps-knowledge-management-software/claim_requests/new?auto=true) ## Universal Knowledge Overview Updated September 2026 AI summary Universal Knowledge offers organizations a cloud-based platform for managing and sharing information across teams of all sizes. Serving as a knowledge base and knowledge management solution, it supports content organization, collaboration, and self-service through features like full-text search, customizable templates, reporting, and multi-language support. Optional capabilities include generative AI, live chat, and integrations with external systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Universal Knowledge 4.6 (13) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price £10 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.7 (3,691) Value For Money 4.7 (9) Value For Money 4.5 (2,283) Customer Service 5.0 (13) Customer Service 4.6 (2,177) ## Universal Knowledge alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/39188/KPS-Knowledge-Management-Software/alternatives/) ## FAQs about Universal Knowledge Overview ### Which roles and teams benefit most from Universal Knowledge? Universal Knowledge benefits business leaders, project and process teams, and support or technical staff who need reliable access to shared information. Directors and managers use it to improve oversight and decision-making, while analysts, consultants, and content teams streamline documentation, knowledge sharing, onboarding, and service delivery across departments. Answer based on 13 reviews Overview ### What company size and specific industries is Universal Knowledge built for? Universal Knowledge is designed for businesses of all sizes that need employees to capture, share, and collaborate on content, and for customer-facing teams that answer customer questions quickly. It is built for use across all vertical markets, with no specific industry focus. Features and Usability ### What are the key features of Universal Knowledge? Universal Knowledge offers generative AI, knowledge base management, and knowledge management for organizing content and support information. It also includes workflow management, workflow automation, access controls/permissions, audit trail, reporting/analytics, and self service portal features, plus search/filter, full text search, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Universal Knowledge starts at £10 per user per month on the Basic plan, which includes everything and configurable security controls. A free trial is available. SaaS Named User Pricing is also listed, with £25 per month for 1–20 users, dropping to £10 per month for 500+ users. Integrations ### Which third-party tools and platforms does Universal Knowledge integrate with? Universal Knowledge integrates with 4 third-party platforms: Dropbox, Google Docs, Microsoft 365, and Microsoft SharePoint. These catalog integrations cover cloud storage, document editing, and content management, giving teams options for working with files and knowledge across common business environments. Getting Started and Support ### What training and onboarding options does Universal Knowledge offer? Universal Knowledge provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, and documentation and videos offer self-paced reference and walkthrough material for teams getting started. Getting Started and Support ### What customer support options does Universal Knowledge offer? Universal Knowledge provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support experience is available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,719 Call Center Workforce Management reviews Capterra data shows that buyers of knowledge base software rank the following features as their top priorities: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Knowledge Base Management** (**56%**) - **Content Management** (**52%**) Universal Knowledge supports all three features that reviewers rate most highly: **Knowledge Management**, **Knowledge Base Management**, and **Content Management**. Together, these capabilities help businesses organize information, maintain a structured and searchable knowledge base, and manage content updates more effectively, allowing teams to keep information accurate, accessible, and easy to use. Knowledge Base Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Full Text Search 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Text Editing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Edit text as needed Document Storage 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Catalog Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Reporting & Statistics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Universal Knowledge 81 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Expiration Management: Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Advanced Search: Able to easily search, locate, and retrieve relevant content. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For the IT sector: Specifically developed for the IT sector - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Library: A repository of previously used/received RFP questions with responses - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Language: Manage and support multiple languages - Organization: Automatically assigns relevant followup tasks and notifies appropriate team members of status after testing. - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.7 (9) Free Trial [View pricing plan details](https://www.capterra.com/p/39188/KPS-Knowledge-Management-Software/pricing/) Basic £10.00 Per User,Per Month It includes: - Content Creation & Management, Leveraging Content from External Sources, Taxonomy & Filtering, Configurable Interface, User and Search Options, Reporting and Insight and Administration Functions SaaS Named User Pricing £10.00 Per User,Per Year It includes: - Content Creation & Management, Leveraging Content from External Sources, Taxonomy & Filtering, Configurable Interface, User and Search Options, Reporting and Insight and Administration Functions Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 13 reviews Filter by rating 5(8) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Aaron B. Business Development Retail ### "Look no further for a knowledge solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2025 Overall our experience has been a hugely positive one. The system itself is exactly what you would need to create a knowledge management system for an organisation of any size all the while having the personal touch of a business who really care for their customers. It's been a pleasure being a part of this journey with KPS. Pros The system is seamless & very user friendly. The functionality is exactly what is required to create a robust and useful knowledge solution. The support and guidance from the team has been absolutely phenomenal, there professionalism and dedication truly shines through with their products and customer service. Cons Nothing, the system is exactly what we require. There are other systems that have different looks and feels however, the simplistic approach from universal knowledge allows this system to be accessible to people of all skill levels all the while having the option to add or reduce functionality at the customers discretion. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IS Ibrahim S. AMCC Telecommunications ### "Thank you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2022 Excellent collaboration. Pros Portlets and required reading is our favorite. Also the ability to set a due date for knowledge items is handy. Cons I look forward for the reporting matrix to be improved further with flexibility of customization. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 30, 2022 Hi Yaan, thank you for reviewing the KPS Universal Knowledge product, we appreciate it and value your feedback. We are in the process of finalising the next release, which will include the reporting enhancements, so we will get that release to you very shortly. AR Ashlee R. Director Hospital & Health Care ### "KPS Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2020 The knowledge management software gave our team the edge in streamlining our scheduling processes and provided all resources that our teams needed to ensure our patients were scheduled and taken care of in a timely manner. The KPS team is amazing to work with and provided excellent support to our team. Pros The KPS System is a great tool and resource to house all scheduling knowledge management guides that provides ease of access and enhancements to improve overall team performance and quality. Cons In the beginning stages of implementations we did find that there were some difficulties customizing the software to meet our needs, this was immediately resolved and future enhancements improved our overall experience. The KPS development team is always exploring innovative ways to enhance the technology. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MB Martin B. Managing Director Telecommunications ### "Critical software for our use in our contact centre" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2019 The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place. Pros As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc Cons There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind Reasons for choosing Universal Knowledge Simply - great product, great value, great bang for bucks. And, KPS is a pleasure to deal with - they look for solutions and resolution, rather than find problems and challenges too hard to solve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Anna D. Digital knowledge managment apprentice/content producer Higher Education ### "Grat Company, better people" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2019 The company really needed a knowledge base to store all the knowlage that the company has and most of the time lacks on actually transcripting and saving. With thsi system we create ans store the single version of the truth of each process to create a 24/7 self/service both for internal staff and customers. Pros Easy to use, manageable, changeable and adaptable. Cons Just a bit dated7basic looking but I am aware of version 6 and how great that looks! Reasons for choosing Universal Knowledge I did not chose the product, my boss did, but we are extreamly happy he did! as mentioned before, amazing company! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Caitlin C. Technical Chemicals ### "FUCHS LUBRICANTS REVIEW " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2019 i haven't had issues with connection or speed, seems to work well. Pros The ease of inputting information and how easy it is to find the information which has been uploaded. The root is easy to search in, and i like the fact that you can answer the questions later on, and see if they have been answered or not. Cons That you can't delete templates that have been created; sometimes your needs change when using it and you want to delete, move things around and its time consuming to do this. Reasons for choosing Universal Knowledge Functionality; seemed to fit the bill for our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KL Kenton L. Business Analyst Government Administration ### "Great Product and Awesome Support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2019 We use this product as an internal repository for HR information. Our HR centre uses this tool to answer questions they receive daily. Thi sproduct ensures the accuracy and consistency of the information that is provided to our employees Pros This product is super easy to use, all of the employees who are using this product love the user-friendliness. Cons A few bugs her and there but the KPS team was amazing throughout our implementation and still support us anytime we have questions or concerns. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Salie G. New Business Development Computer Software ### "Knowledge Management in Developing Countries" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2018 With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years. Pros Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it. Cons Collaboration between individuals could be more Graphic, but it works well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Manager, Employer Services Hospital & Health Care ### "Strong functionality, great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 21, 2018 We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it. Pros I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs. Cons The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 28, 2018 Thank you, we appreciate you taking the time to complete this review of KPS Universal Knowledge. We are grateful for your comments about the depth of functionality and great customer support and we do understand your comments about the UI and the development team is currently working on improvements. The next release of Universal Knowledge will provide an easy to use intuitive UI that can be configured by end users. Thank you. SS Shelby S. Director ### "Provides What We Need! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 20, 2016 Have shared my thoughts with Sue already Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2017 Quotes from Shelby include "increased quality and service, with a reduction in messaging errors and scheduling". This is fantastic news for the Patient Access Centre. VA Vicki A. Project Management Office ### "Greatly satisfied implementation and usage of Knowledge Powered Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 9, 2015 The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a 2 minute call constraint. This near real time data originated from another system of record but appears seamless to the CSR. As the software releases become available, KPS staff are proactive to insure our operating system and SQL releases are compatible with the new software. As we refresh to the most current release in 3 weeks, they have committed to Go-To-Meeting and help us to install while they watch to answer our question and develop our internal knowledge. We have built a very solid library of information for repeatable processes, integrity in our data, and quickly implementing new documentation with little confusion. Write authority is limited by access control and the read permissions are wide. Our content library is very stable and well managed, thanks in part to the permissions design. The KPS team has been very responsive to our Information Service team for information. The system has not failed in the 3 years we have used it on our own servers. The KPS tem send out notices of existing functionality as we grown and announcing new capabilities as their product demand grow. Their staff provides personalized support and not dial x for this or that. The KPS software has allowed us to annotate procedures which are critical for control and legal compliance. An intentional naming scheme allows us to identify document which need to be reviewed at least annually for payment card compliance. We have nothing but gratitude for this responsive team. The product delivers what is promised and the users determine their destinies. Invest the time to state your usage to the implementation team, listen to their suggested solutions and allow the KPS team to deliver your configured solution. The product is affordable. We are very grateful to our KPS partners and their product and rate them very high for ease of use, customer support and commitment to their product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2015 It is an absolute pleasure working with ODBM, we strive to achieve a personalised support approach with each of our clients and are delighted to be recognised for this approach. DM Duncan M. Business Process Consultant ### "Excellent Knowledge Management Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 7, 2015 Pros: Easy to use and implement (5 days to live pilot on two separate Service Desk applications) Simple to index in local, network and external knowledge sources Excellent natural language search engine with automated self learning from contextual searches Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading Independent product not tied in to any other application or bloat so rapid ROI Excellent Customer Service from first contact to in life support and development Cons: Some may find the standard client look and feel a bit dated but this is straightforward to re-skin and is hidden from most users if you integrate to your applications Overall: Highly recommended Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2015 We have since updated our look at feel of the product, taking on board the comments made by our clients during 2014. We seek to improve the product through customer feedback on a regular basis and seek regular customer feedback and input to create new Universal Knowledge features. PW Paula W. Support Analyst ### "Version 4.1.6" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 15, 2013 Would fully recommend to others Pros Ease of use, ability to customise it to our specific needs Cons Could be more inline with windows look and feel Some enhancements requests take a while to get completed. ie. links in automated emails etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2013 We are delighted to provide and support Credit Suisse with a software product that meets their Knowledge management needs at various locations around the world. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.