Knowledge Powered Solutions

KPS Knowledge Management Software

4 / 5 4 reviews

Who Uses This Software?

Universal Knowledge users provide excellent customer service interactions for their organisations around the world, improving the ability to find and share information quickly and easily.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    Minimum 15 users Other pricing options available
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Knowledge Powered Solutions
  • www.kpsol.com
  • Founded 2004
  • United Kingdom

About KPS Knowledge Management Software

When staff use Universal Knowledge they have instant access to the information that they needs to perform their daily tasks. From internal knowledge sharing to assisting customers to self-server, Universal Knowledge ensures effective customer service interactions, resolving staff and customers enquiries 1st time, regardless of the channel of enquiry. Universal Knowledge increases your organisations ability to respond and understand what your staff and clients are looking for.


KPS Knowledge Management Software Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

KPS Knowledge Management Software Reviews

Provides What We Need!

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have shared my thoughts with Sue already

Vendor Response

by Knowledge Powered Solutions on May 10, 2017

Quotes from Shelby include "increased quality and service, with a reduction in messaging errors and scheduling". This is fantastic news for the Patient Access Centre.

Greatly satisfied implementation and usage of Knowledge Powered Solution

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a 2 minute call constraint. This near real time data originated from another system of record but appears seamless to the CSR.
As the software releases become available, KPS staff are proactive to insure our operating system and SQL releases are compatible with the new software. As we refresh to the most current release in 3 weeks, they have committed to Go-To-Meeting and help us to install while they watch to answer our question and develop our internal knowledge. We have built a very solid library of information for repeatable processes, integrity in our data, and quickly implementing new documentation with little confusion. Write authority is limited by access control and the read permissions are wide. Our content library is very stable and well managed, thanks in part to the permissions design.
The KPS team has been very responsive to our Information Service team for information. The system has not failed in the 3 years we have used it on our own servers. The KPS tem send out notices of existing functionality as we grown and announcing new capabilities as their product demand grow. Their staff provides personalized support and not dial x for this or that.
The KPS software has allowed us to annotate procedures which are critical for control and legal compliance. An intentional naming scheme allows us to identify document which need to be reviewed at least annually for payment card compliance.
We have nothing but gratitude for this responsive team. The product delivers what is promised and the users determine their destinies. Invest the time to state your usage to the implementation team, listen to their suggested solutions and allow the KPS team to deliver your configured solution. The product is affordable. We are very grateful to our KPS partners and their product and rate them very high for ease of use, customer support and commitment to their product.

Vendor Response

by Knowledge Powered Solutions on September 09, 2015

It is an absolute pleasure working with ODBM, we strive to achieve a personalised support approach with each of our clients and are delighted to be recognised for this approach.

Excellent Knowledge Management Solution

May 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Easy to use and implement (5 days to live pilot on two separate Service Desk applications)
Simple to index in local, network and external knowledge sources
Excellent natural language search engine with automated self learning from contextual searches
Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading
Independent product not tied in to any other application or bloat so rapid ROI
Excellent Customer Service from first contact to in life support and development

Cons:
Some may find the standard client look and feel a bit dated but this is straightforward to re-skin and is hidden from most users if you integrate to your applications

Overall:
Highly recommended

Vendor Response

by Knowledge Powered Solutions on September 09, 2015

We have since updated our look at feel of the product, taking on board the comments made by our clients during 2014. We seek to improve the product through customer feedback on a regular basis and seek regular customer feedback and input to create new Universal Knowledge features.

Version 4.1.6

Jan 15, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use, ability to customise it to our specific needs

Cons: Could be more inline with windows look and feel
Some enhancements requests take a while to get completed. ie. links in automated emails etc

Overall: Would fully recommend to others

Vendor Response

by Knowledge Powered Solutions on April 26, 2013

We are delighted to provide and support Credit Suisse with a software product that meets their Knowledge management needs at various locations around the world.