# SuperOffice CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SuperOffice CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/39294/SuperOffice-CRM

---

# 

 SuperOffice CRM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SuperOffice CRM

## What is SuperOffice CRM?

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.

## What is SuperOffice CRM used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 132 user reviews

Reviews sentiment

Positive

89%

Neutral

6%

Negative

5%

Starting price

€57

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SuperOffice CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.superoffice.com&name=SuperOffice CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SuperOffice CRM

4.2 (132)

VS.

[4.4 (18,771)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

€57

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (132)

Ease Of Use

4.0 (18,106)

Value For Money

4.1 (100)

Value For Money

4.0 (12,794)

Customer Service

4.2 (113)

Customer Service

4.1 (14,025)

## SuperOffice CRM alternatives

[4.5 (4,455)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (6,969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (727)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (348)](https://www.capterra.com/p/77189/The-Magazine-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/39294/SuperOffice-CRM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Management

4.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Contact Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Mobile Access

4.3 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Sales Pipeline Management

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Pipeline view and tracking lead status

Alerts/Notifications

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Contact Database

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

SuperOffice CRM 87 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Assign issues and tasks based on availability or required skills

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

A website or login for customers to access information

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Predefined actions automatically performed on the occurance of specific events

Form predictions based on past and present data/trends

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Identify different languages

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Templated responses for responding quickly to recurring support requests

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Access the system via a mobile application

A way of interacting with a mobile application using items such as windows, icons, and menus

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Track all opportunities for potential sales and convert them into recurring revenue

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Streamlining repetitive tasks and activities through automated and predefined workflows

Tools designed to streamline the process of lead generation and management for sales teams

Monitor wait time and abandonment for incoming requests that have not been routed

Generate quotes or estimates for customers

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Create, manage and track all task activities and progression

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.1 (131)

4.1

Based on 131 reviews

## Pricing

Value for money

4.1 (100)

Basic

€57.00

Per User,Per Month

Value for money

4.1 (100)

4.1

Based on 100 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (113)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (113)

4.2

Based on 113 reviews

## User reviews

Overall rating

4.2

Based on 132 reviews

Filter by rating

5(47)

4(71)

3(8)

2(6)

1(0)

Mentioned topic

Sorted by most recent

JM

Jessica M.

Operations Associate

Graphic Design

### "The Competitive Approach "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2024

SuperOffice CRM is the professional relations managing approach

Pros

SuperOffice CRM has the interests of all the clients

Cons

SuperOffice CRM is determined without mistakes

Switched from

[Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)

[Lime CRM](https://www.capterra.com/p/129925/Lime/)

[Method CRM](https://www.capterra.com/p/130389/Method-CRM/)

The prices were high and not attainable for users

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2024

Dear Jessica Thank you for sharing your insights! We’re thrilled to hear that SuperOffice CRM has successfully met your needs for managing professional relationships, and that you appreciate our approach to client interests. We're also glad that SuperOffice CRM has provided a more cost-effective solution compared to your previous systems. If you have any further questions or suggestions, please feel free to reach out. We’re here to help! Best regards, Ragnhild at SuperOffice

GD

Georg D.

CTO

Computer & Network Security

### "Simple to use and good integration options"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 14, 2024

All in all, we are very satisfied with the solution. It has very good API connection options that are also very well documented. The many extensions via apps enable easy integration of other systems.

Pros

The user interface is clear and very intuitive to use. This enables a very short onboarding of new users. Screens can be customized very easily.

Cons

Support is good but sometimes we would like to have shorter communication. Sometimes it takes a little longer until BUGs are fixed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2024

Dear Georg Thank you for taking the time to share your thoughtful feedback! We're delighted to hear that you've found our user interface intuitive and the onboarding process quick. It's also great to know that the customization options and API connections have met your needs for easy integration. We appreciate your comments regarding support and bug fixes. We strive to provide timely assistance, and we will work on improving response times and ensuring that any issues are addressed as quickly as possible. Your satisfaction is our priority, and we're glad to hear you're overall happy with the solution. If you have any further suggestions or concerns, please don't hesitate to reach out. Best regards, Ragnhild from SuperOffice

DL

Daniel L.

Service Manager

Machinery

### "Superoffice as CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 4, 2023

Profesional sales tool

Pros

Very good and complete sales tool. Professional set up and good connection to outlook.

Cons

In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jeinerson M.

Operador soporte tecnico

Telecommunications

### "Uso y facilidad de CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 7, 2023

Un excelente producto de gran utilidad en los procesos diarios de trabajo

Pros

La facilidad y agilizando de las herramientas para mejorar la interacción usuario cliente

Cons

Mejorar la creación de herramientas de seguimiento para casos cerrados. Y tiempo de elaboración de reportes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DV

Devesh V.

Head of Operations, Analytics & Technology

Education Management

### "Innovative CRM but needs significant improvement "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

February 20, 2023

Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.

Pros

It was simplified and easy to use, conference call feature is pretty useful too.

Cons

Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms.

Switched from

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Reasons for choosing SuperOffice CRM

We used it for few months, but due to certain issues we switched to other crms.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Communication Manager

Legal Services

### "Expensive - make sure you need all the features "

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

February 14, 2023

Pros

It was fully functioning, I reckon we could have gotten more value out of it if we had used more features.

Cons

It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Dependienta

Consumer Services

### "CRM básico para pequeñas empresas"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

January 17, 2023

Le sacamos buen partido a esta inversión, aunque echo en falta cosas y las estamos haciendo en Excel

Pros

Las funciones que tiene y que tienen algunas de ellas un gran potencial.

Cons

Echo en falta algunas funciones que tienen otros CRM más completos, aunque también más caros.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LD

Lukas D.

Projekt Manager

Professional Training & Coaching

### "Not good - many necessary features not available"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

1.0

1.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

October 5, 2021

The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Pros

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Cons

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reasons for choosing SuperOffice CRM

Because of the price and promises were made that this product can fulfill our needs (which it did not)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Andre R.

Prokurist

Machinery

### "Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2021

Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter\*in möglich, auf den CRM-Zug aufzuspringen.

Pros

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Cons

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Alternatives considered

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

[cobra CRM](https://www.capterra.com/p/188635/cobra-CRM/)

Reasons for choosing SuperOffice CRM

Aufgrund der sehr einfachen und intuitiven Bedienung.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PP

PAOLO P.

Software Engineer

Electrical/Electronic Manufacturing

### "CRM for different business realities"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 11, 2021

On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pros

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program.

Cons

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

Popular comparisons

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[eWay-CRM vs SuperOffice CRM](https://www.capterra.com/compare/39294-152769/SuperOffice-CRM-vs-eWay-CRM)[Odoo vs SuperOffice CRM](https://www.capterra.com/compare/39294-135618/SuperOffice-CRM-vs-Odoo)[HubSpot Sales Hub vs SuperOffice CRM](https://www.capterra.com/compare/39294-214215/SuperOffice-CRM-vs-HubSpot-SalesHub)[Carsforsale.com vs SuperOffice CRM](https://www.capterra.com/compare/39294-178449/SuperOffice-CRM-vs-CarsForSale)[ActiveCampaign vs SuperOffice CRM](https://www.capterra.com/compare/39294-79367/SuperOffice-CRM-vs-ActiveCampaign)[EngageBay CRM vs SuperOffice CRM](https://www.capterra.com/compare/39294-178819/SuperOffice-CRM-vs-EngageBay-Marketing)[Salesforce Starter vs SuperOffice CRM](https://www.capterra.com/compare/39294-227088/SuperOffice-CRM-vs-Salesforce-Starter)[Nimble vs SuperOffice CRM](https://www.capterra.com/compare/39294-123032/SuperOffice-CRM-vs-Nimble)[Sell.Do vs SuperOffice CRM](https://www.capterra.com/compare/39294-151826/SuperOffice-CRM-vs-Sell-Do)[Claritysoft CRM vs SuperOffice CRM](https://www.capterra.com/compare/39294-123868/SuperOffice-CRM-vs-Claritysoft-CRM) 

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