Who Uses This Software?

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $44.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SuperOffice
  • www.superoffice.com
  • Founded 1990
  • Norway

About SuperOffice CRM

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.


SuperOffice CRM Features

  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

SuperOffice CRM Reviews Recently Reviewed!


Capterra-loader

It really is the most user friendly CRM that you can imagine.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.

Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.

I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Overall: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

I have used SO since 2006 and brought me SO when I have changed jobs.

Jul 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and you can easily keep in touch with your customers and your prospects.

Cons: The Customer Support has not been good when it moved from Sweden, but has improved lately.

Overall: Support has not been good when moved from Sweden, but has improved lately

We have previously used the server based system and the on line version for the past 3 years

Jul 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clean and intuitive user interface,

I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Cons: Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Overall: Improved our relationships with our clients and suppliers

Great user experience

It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Cons: We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Great system to keep all business data in one place.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Combination of CRM and Customer Service ticketing.

The flexibility of adapting it to your own liking.

The posibility of using it also on mobile devices.

Cons: Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.

No automatic updates when you're not in the cloud; takes time and money.

Overall: All commercial business data in one place. An internationally unified Customer Servcie experience.

Great CRM that helps our company in different fields (finance-sales-marketing-support)

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Cons: That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Superoffice is just what we needed - helps keep our data centralised and easy to keep up to date.

Jun 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: - The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.

- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

Cons: The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

Using it for decades now and still using it every day. That means something.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Cons: There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Overall: Knowledge of customers, documents ordened, GDPR compliant

Good platform with highly customizable, but expensive

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: It's possible to write a lot of customizations and to adjust it just as you wish.

Fast and robust system

Cons: Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Overall: Using it as ticketing system.

Complete and powerful system to support all main processes

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very flexible in setup. Very fast and good helpdesk.

It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Cons: Sometimes it's still difficult to retain a certain mail or document.

when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

Overall: Better overview and storage of all activities and customer information

Good price to quality ratio

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Cons: Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

Unlike a previous system we tried, this software is reliable, clean, sharp, and intuitive to use.

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.

Cons: It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.

Capterra-loader

Get customer requests sorted and never "loose" a request.

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.

Cons: None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.

Overall: Customer support works much better.

Easy to use

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: E-mail integration

Easy to use outside the office by using the pocket CRM app

E-marketing integration

Cons: Some things don't 100% fit the Dutch market

The integration between CRM en Customer Support needs improvement

The search feature still needs a % character

Simple and clear

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Just a few ( one or two ) clicks to find your information, up to two screens. Possibility to customize.

Cons: Group " activities" is sometimes too confusing.

Cloud version difficult if it falls away, because we can not do anything without this software :-)

SuperOffice CRM is a good and intuitive application.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We have been using this application for years now. What I like the most is the support from SuperOffice and the updates.

Cons: It would be more easy if you can customize a bit more. It also would be better if you can connect the application more easy with your current ERP system.

Excellent product, well explained by your UK sales and training team

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to have our contacts all in one place. Ease of search. Being able to add an interest (s) to each company and or contact to enable more detailed searches for marketing.

Cons: Quite a few options and lists for setup side takes a little time to navigate around. Once you get going it gets easier.

Vendor Response

by SuperOffice on July 03, 2018

Thank you for the most wonderful review, Sabrina. Glad to hear our UK sales team treated you well.

Superoffice is great - very powerful for tracking everything you need.

May 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you are diligent with how to use it - this is a super powerful tool.