--- title: "SuperOffice CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SuperOffice CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/39294/SuperOffice-CRM/" page_type: "product" language: "en" --- # SuperOffice CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SuperOffice CRM ## What is SuperOffice CRM? SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. ## What is SuperOffice CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 132 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 5% Starting price €45 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SuperOffice CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.superoffice.com&name=SuperOffice CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SuperOffice CRM 4.2 (132) VS. [4.4 (18,807)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €45 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (132) Ease Of Use 4.0 (18,142) Value For Money 4.1 (100) Value For Money 4.0 (12,828) Customer Service 4.2 (113) Customer Service 4.1 (14,060) ## SuperOffice CRM alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/39294/SuperOffice-CRM/alternatives/) ## FAQs about SuperOffice CRM Overview ### What problems does SuperOffice CRM solve? SuperOffice CRM solves scattered customer data, lost email and call history, unclear follow-up ownership, and time wasted searching across tools. Sales, account management, customer service, and project teams use it to centralize contacts, communications, tasks, and project records, improving handoffs, pipeline visibility, and day-to-day customer follow-up. Answer based on 85 reviews Overview ### Which roles and teams benefit most from SuperOffice CRM? SuperOffice CRM benefits sales teams, account managers, and commercial leaders who need to track pipelines, manage customer relationships, and coordinate follow-ups. Office managers, customer service teams, and operations staff use it to centralize communication, while product, business, and executive leaders rely on reporting and workflow visibility to guide decisions. Answer based on 132 reviews Overview ### What company size and specific industries is SuperOffice CRM built for? SuperOffice CRM is designed for small and mid-sized businesses, especially B2B companies operating in European markets. It fits organizations that need a CRM platform for sales, marketing, and customer service while meeting GDPR requirements, making it a practical option for companies handling customer data in regulated environments. Features and Usability ### What are the key features of SuperOffice CRM? SuperOffice CRM includes core contact management, email management, sales pipeline management, and reporting tools, with client information and communication history kept in one record. Differentiator features include customizable fields and reports, dynamic selections for segmentation and campaigns, document management, Outlook/Office 365 integration, and mobile access for remote teams. Answer based on 55 reviews Overview ### How well does SuperOffice CRM support marketing and sales? SuperOffice CRM supports sales pipelines, contact segmentation, campaign work, and shared customer visibility across teams. Sales and marketing teams like the structured workflows, forecasting, and filtering tools, while some marketers find the email marketing features less intuitive and prefer deeper integrations or added apps for specific campaign needs. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does SuperOffice CRM integrate with? SuperOffice CRM integrates with eMarketeer for newsletter and email list workflows, and also connects to Microsoft Outlook, Gmail, Microsoft 365, Google Workspace, Slack, LinkedIn for Business, and Zapier. These integrations cover email, collaboration, business productivity, and automation across 10 third-party tools. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on SuperOffice CRM? SuperOffice CRM is fairly quick for everyday users to learn, especially with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say regular users improve after a few weeks, while occasional users and admins often need more guided training and extra time to understand settings and advanced features. Answer based on 12 reviews Getting Started and Support ### What customer support options does SuperOffice CRM offer, and how do users rate the experience? SuperOffice CRM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, helpful, and effective, with quick responses and useful training. Some note the community needs deeper resources, certain issues can remain unresolved for a long time, and admin-related problems may require extra assistance. Answer based on 20 reviews Features and Usability ### How good is SuperOffice CRM for data management? SuperOffice CRM keeps customer, project, and communication data organized in one place and makes daily lookup easy. Small businesses and cross-functional teams value the searchable records, sharing, and customization, though some users mention rigid fields, limits in certain reporting areas, and occasional access issues when the system is unavailable. Answer based on 25 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) SuperOffice CRM supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales cycle, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into sales activity, and build stronger customer relationships. Contact Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Data Import/Export 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Mobile Access 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices SuperOffice CRM 139 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Generation: Allows users to generate text based on a text prompt. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Autonomous Task Execution: Completes tasks independently without constant human intervention - Brand Tracking: Monitor social media posts or web that mention a particular brand - Breadth of Partner Applications: To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Features: Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Publishing Options: Facilitates online authoring and publishing of the content - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer Contract Management: Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Support Portal: Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import & Export Tools: Ability to input, modify, and extract data from the application in bulk through a structured file. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Decision Making: Makes informed choices based on available data and objectives - Desktop Integration: Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. - Document & Content Mgmt.: Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Field Sales Management: Manage or track sales completed by field teams/employees - File Management: Create, save, and store files - For iPad Devices: Operate/access software on iPad Devices - For Mac Devices: Operate/access software on Mac Devices - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Internationalization: Extend compensation configurations around the globe using flexible location profiles, multiple language options, and automatic currency conversion tools within the system. - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Assignment: Manually or automatically assign leads to sales reps - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing ROI Analytics: Enables analysis of effectiveness of an organizations various marketing activities - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile User Support: System supports users that want to access system data and fuctionalyt from a mobile devide (phone and/or tablet) - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-step Planning: Ability to break down and plan multi-step processes - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Opportunity & Pipeline Mgmt.: Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Output Document Generation: Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. - Partner Relationship Mgmt. (PRM): Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information - Performance and Reliability: Payment gateway is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the gateway to respond to an action they took. System scales with load. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Product & Price List Management: Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quote & Order Management: Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Sandbox / Test Environments: Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Collaboration Features: Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Network Integration: Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. - Social Promotion: Market event via social media tools - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Analytics: Enables analysis of customer support activities to optimize customer support professionals, processes and tools. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Capability: Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (131) 4.1 Based on 131 reviews ## Pricing Value for money 4.1 (100) Starter €45.00 Per User,Per Month Core €65.00 Per User,Per Month Growth (Most popular) €95.00 Per User,Per Month Plus €130.00 Per User,Per Month Super €160.00 Per User,Per Month Value for money 4.1 (100) 4.1 Based on 100 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/)[ SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/)[ Oneflow](https://www.capterra.com/p/148241/Oneflow/)[ Lyyti](https://www.capterra.com/p/132211/Lyyti/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (113) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (113) 4.2 Based on 113 reviews ## User reviews Overall rating 4.2 Based on 132 reviews Filter by rating 5(47) 4(71) 3(8) 2(6) 1(0) Mentioned topic Sorted by most recent JM Jessica M. Operations Associate Graphic Design ### "The Competitive Approach " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2024 SuperOffice CRM is the professional relations managing approach Pros SuperOffice CRM has the interests of all the clients Cons SuperOffice CRM is determined without mistakes Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) [Lime CRM](https://www.capterra.com/p/129925/Lime/) [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) The prices were high and not attainable for users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Dear Jessica Thank you for sharing your insights! We’re thrilled to hear that SuperOffice CRM has successfully met your needs for managing professional relationships, and that you appreciate our approach to client interests. We're also glad that SuperOffice CRM has provided a more cost-effective solution compared to your previous systems. If you have any further questions or suggestions, please feel free to reach out. We’re here to help! Best regards, Ragnhild at SuperOffice GD Georg D. CTO Computer & Network Security ### "Simple to use and good integration options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2024 All in all, we are very satisfied with the solution. It has very good API connection options that are also very well documented. The many extensions via apps enable easy integration of other systems. Pros The user interface is clear and very intuitive to use. This enables a very short onboarding of new users. Screens can be customized very easily. Cons Support is good but sometimes we would like to have shorter communication. Sometimes it takes a little longer until BUGs are fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Dear Georg Thank you for taking the time to share your thoughtful feedback! We're delighted to hear that you've found our user interface intuitive and the onboarding process quick. It's also great to know that the customization options and API connections have met your needs for easy integration. We appreciate your comments regarding support and bug fixes. We strive to provide timely assistance, and we will work on improving response times and ensuring that any issues are addressed as quickly as possible. Your satisfaction is our priority, and we're glad to hear you're overall happy with the solution. If you have any further suggestions or concerns, please don't hesitate to reach out. Best regards, Ragnhild from SuperOffice DL Daniel L. Service Manager Machinery ### "Superoffice as CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 4, 2023 Profesional sales tool Pros Very good and complete sales tool. Professional set up and good connection to outlook. Cons In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jeinerson M. Operador soporte tecnico Telecommunications ### "Uso y facilidad de CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2023 Un excelente producto de gran utilidad en los procesos diarios de trabajo Pros La facilidad y agilizando de las herramientas para mejorar la interacción usuario cliente Cons Mejorar la creación de herramientas de seguimiento para casos cerrados. Y tiempo de elaboración de reportes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Devesh V. Head of Operations, Analytics & Technology Education Management ### "Innovative CRM but needs significant improvement " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 20, 2023 Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out. Pros It was simplified and easy to use, conference call feature is pretty useful too. Cons Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms. Switched from [Exotel](https://www.capterra.com/p/233144/Exotel/) Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) [Exotel](https://www.capterra.com/p/233144/Exotel/) Reasons for choosing SuperOffice CRM We used it for few months, but due to certain issues we switched to other crms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Communication Manager Legal Services ### "Expensive - make sure you need all the features " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 February 14, 2023 Pros It was fully functioning, I reckon we could have gotten more value out of it if we had used more features. Cons It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Dependienta Consumer Services ### "CRM básico para pequeñas empresas" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 17, 2023 Le sacamos buen partido a esta inversión, aunque echo en falta cosas y las estamos haciendo en Excel Pros Las funciones que tiene y que tienen algunas de ellas un gran potencial. Cons Echo en falta algunas funciones que tienen otros CRM más completos, aunque también más caros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Lukas D. Projekt Manager Professional Training & Coaching ### "Not good - many necessary features not available" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 5, 2021 The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it! Pros The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt). Cons Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years! Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing SuperOffice CRM Because of the price and promises were made that this product can fulfill our needs (which it did not) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andre R. Prokurist Machinery ### "Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2021 Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter\*in möglich, auf den CRM-Zug aufzuspringen. Pros Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert. Cons Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert! Alternatives considered [cobra CRM](https://www.capterra.com/p/188635/cobra-CRM/) Reasons for choosing SuperOffice CRM Aufgrund der sehr einfachen und intuitiven Bedienung. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP PAOLO P. Software Engineer Electrical/Electronic Manufacturing ### "CRM for different business realities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 11, 2021 On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company. Pros Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program. Cons In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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