SuperOffice

SuperOffice CRM

4.5 / 5 2 reviews


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • SuperOffice
  • www.superoffice.com
  • United States

About SuperOffice CRM

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization.


SuperOffice CRM Features

  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts
  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

SuperOffice CRM Reviews Recently Reviewed!

Good platform with highly customizable, but expensive

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Cons: Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Overall: Using it as ticketing system.

Superoffice is great - very powerful for tracking everything you need.

May 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you are diligent with how to use it - this is a super powerful tool.