# SuperOffice CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SuperOffice CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/39294/SuperOffice-CRM/ --- # SuperOffice CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SuperOffice CRM ## What is SuperOffice CRM? SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. ## What is SuperOffice CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 132 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 5% Starting price €45 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SuperOffice CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.superoffice.com&name=SuperOffice CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SuperOffice CRM 4.2 (132) VS. [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €45 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (132) Ease Of Use 4.3 (3,610) Value For Money 4.1 (100) Value For Money 4.2 (2,665) Customer Service 4.2 (113) Customer Service 4.3 (2,773) ## SuperOffice CRM alternatives [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/39294/SuperOffice-CRM/alternatives/) ## FAQs about SuperOffice CRM Overview ### What problems does SuperOffice CRM solve? SuperOffice CRM solves scattered customer data, lost email and call history, unclear follow-up ownership, and time wasted searching across tools. Sales, account management, customer service, and project teams use it to centralize contacts, communications, tasks, and project records, improving handoffs, pipeline visibility, and day-to-day customer follow-up. Answer based on 85 reviews Overview ### Which roles and teams benefit most from SuperOffice CRM? SuperOffice CRM benefits sales teams, account managers, and commercial leaders who need to track pipelines, manage customer relationships, and coordinate follow-ups. Office managers, customer service teams, and operations staff use it to centralize communication, while product, business, and executive leaders rely on reporting and workflow visibility to guide decisions. Answer based on 132 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is SuperOffice CRM built for? SuperOffice CRM is designed for small and mid-sized businesses, especially B2B companies operating in European markets. It fits organizations that need a CRM platform for sales, marketing, and customer service while meeting GDPR requirements, making it a practical option for companies handling customer data in regulated environments. Features and Usability ### What are the key features of SuperOffice CRM? SuperOffice CRM includes core contact management, email management, sales pipeline management, and reporting tools, with client information and communication history kept in one record. Differentiator features include customizable fields and reports, dynamic selections for segmentation and campaigns, document management, Outlook/Office 365 integration, and mobile access for remote teams. Answer based on 55 reviews Overview ### How well does SuperOffice CRM support marketing and sales? SuperOffice CRM supports sales pipelines, contact segmentation, campaign work, and shared customer visibility across teams. Sales and marketing teams like the structured workflows, forecasting, and filtering tools, while some marketers find the email marketing features less intuitive and prefer deeper integrations or added apps for specific campaign needs. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does SuperOffice CRM integrate with? SuperOffice CRM integrates with eMarketeer for newsletter and email list workflows, and also connects to Microsoft Outlook, Gmail, Microsoft 365, Google Workspace, Slack, LinkedIn for Business, and Zapier. These integrations cover email, collaboration, business productivity, and automation across 10 third-party tools. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on SuperOffice CRM? SuperOffice CRM is fairly quick for everyday users to learn, especially with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say regular users improve after a few weeks, while occasional users and admins often need more guided training and extra time to understand settings and advanced features. Answer based on 12 reviews Getting Started and Support ### What customer support options does SuperOffice CRM offer, and how do users rate the experience? SuperOffice CRM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, helpful, and effective, with quick responses and useful training. Some note the community needs deeper resources, certain issues can remain unresolved for a long time, and admin-related problems may require extra assistance. Answer based on 20 reviews Features and Usability ### How good is SuperOffice CRM for data management? SuperOffice CRM keeps customer, project, and communication data organized in one place and makes daily lookup easy. Small businesses and cross-functional teams value the searchable records, sharing, and customization, though some users mention rigid fields, limits in certain reporting areas, and occasional access issues when the system is unavailable. Answer based on 25 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) SuperOffice CRM supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales cycle, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into sales activity, and build stronger customer relationships. Contact Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Capture 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Data Import/Export 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process SuperOffice CRM 87 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Assign issues and tasks based on availability or required skills Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Form predictions based on past and present data/trends Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Visualization tool to organize and optimize tasks and track their status at every stage of workflow Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Templated responses for responding quickly to recurring support requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application A way of interacting with a mobile application using items such as windows, icons, and menus Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Tools designed to streamline the process of lead generation and management for sales teams Monitor wait time and abandonment for incoming requests that have not been routed Generate quotes or estimates for customers Active monitoring of systems, applications, or networks Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (131) 4.1 Based on 131 reviews ## Pricing Value for money 4.1 (100) Starter €45.00 Per User,Per Month Core €65.00 Per User,Per Month Growth (Most popular) €95.00 Per User,Per Month Plus €130.00 Per User,Per Month Super €160.00 Per User,Per Month Value for money 4.1 (100) 4.1 Based on 100 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (113) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (113) 4.2 Based on 113 reviews ## User reviews Overall rating 4.2 Based on 132 reviews Filter by rating 5(47) 4(71) 3(8) 2(6) 1(0) Mentioned topic Sorted by most recent JM Jessica M. Operations Associate Graphic Design ### "The Competitive Approach " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2024 SuperOffice CRM is the professional relations managing approach Pros SuperOffice CRM has the interests of all the clients Cons SuperOffice CRM is determined without mistakes Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) [Lime CRM](https://www.capterra.com/p/129925/Lime/) [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) The prices were high and not attainable for users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Dear Jessica Thank you for sharing your insights! We’re thrilled to hear that SuperOffice CRM has successfully met your needs for managing professional relationships, and that you appreciate our approach to client interests. We're also glad that SuperOffice CRM has provided a more cost-effective solution compared to your previous systems. If you have any further questions or suggestions, please feel free to reach out. We’re here to help! Best regards, Ragnhild at SuperOffice GD Georg D. CTO Computer & Network Security ### "Simple to use and good integration options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2024 All in all, we are very satisfied with the solution. It has very good API connection options that are also very well documented. The many extensions via apps enable easy integration of other systems. Pros The user interface is clear and very intuitive to use. This enables a very short onboarding of new users. Screens can be customized very easily. Cons Support is good but sometimes we would like to have shorter communication. Sometimes it takes a little longer until BUGs are fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Dear Georg Thank you for taking the time to share your thoughtful feedback! We're delighted to hear that you've found our user interface intuitive and the onboarding process quick. It's also great to know that the customization options and API connections have met your needs for easy integration. We appreciate your comments regarding support and bug fixes. We strive to provide timely assistance, and we will work on improving response times and ensuring that any issues are addressed as quickly as possible. Your satisfaction is our priority, and we're glad to hear you're overall happy with the solution. If you have any further suggestions or concerns, please don't hesitate to reach out. Best regards, Ragnhild from SuperOffice DL Daniel L. Service Manager Machinery ### "Superoffice as CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 4, 2023 Profesional sales tool Pros Very good and complete sales tool. Professional set up and good connection to outlook. Cons In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jeinerson M. Operador soporte tecnico Telecommunications ### "Uso y facilidad de CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2023 Un excelente producto de gran utilidad en los procesos diarios de trabajo Pros La facilidad y agilizando de las herramientas para mejorar la interacción usuario cliente Cons Mejorar la creación de herramientas de seguimiento para casos cerrados. Y tiempo de elaboración de reportes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Devesh V. Head of Operations, Analytics & Technology Education Management ### "Innovative CRM but needs significant improvement " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 20, 2023 Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out. Pros It was simplified and easy to use, conference call feature is pretty useful too. Cons Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms. Switched from [Exotel](https://www.capterra.com/p/233144/Exotel/) Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) [Exotel](https://www.capterra.com/p/233144/Exotel/) Reasons for choosing SuperOffice CRM We used it for few months, but due to certain issues we switched to other crms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Communication Manager Legal Services ### "Expensive - make sure you need all the features " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 February 14, 2023 Pros It was fully functioning, I reckon we could have gotten more value out of it if we had used more features. Cons It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Dependienta Consumer Services ### "CRM básico para pequeñas empresas" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 17, 2023 Le sacamos buen partido a esta inversión, aunque echo en falta cosas y las estamos haciendo en Excel Pros Las funciones que tiene y que tienen algunas de ellas un gran potencial. Cons Echo en falta algunas funciones que tienen otros CRM más completos, aunque también más caros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Lukas D. Projekt Manager Professional Training & Coaching ### "Not good - many necessary features not available" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 5, 2021 The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it! Pros The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt). Cons Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years! Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing SuperOffice CRM Because of the price and promises were made that this product can fulfill our needs (which it did not) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andre R. Prokurist Machinery ### "Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2021 Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter\*in möglich, auf den CRM-Zug aufzuspringen. Pros Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert. Cons Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert! Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) [cobra CRM](https://www.capterra.com/p/188635/cobra-CRM/) Reasons for choosing SuperOffice CRM Aufgrund der sehr einfachen und intuitiven Bedienung. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP PAOLO P. Software Engineer Electrical/Electronic Manufacturing ### "CRM for different business realities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 11, 2021 On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company. Pros Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program. Cons In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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