SuperOffice

SuperOffice CRM


4 / 5
76 reviews

Who Uses This Software?

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.


Average Ratings

76 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $44.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SuperOffice
  • www.superoffice.com
  • Founded 1990
  • Norway

About SuperOffice CRM

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution ensures you work more productively. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.


SuperOffice CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

SuperOffice CRM Reviews Recently Reviewed!


Capterra loader

It really is the most user friendly CRM that you can imagine.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.

Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.

I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Overall: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

My experience after one year we work with SuperOffice

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Cons: The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.

In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.

Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Overall: In general, the system works well.

An easy to use CRM with many functions!

Apr 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Cons: If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Overall: Could not do without it today. Used daily and often in the phone.

Save time and increase overview

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons: Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.

Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Overall: Good product, easy to use.

Have used SuperOffice on and off since 1995

Apr 03, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Cons: For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Overall: Keep track of clients and candidates and setting a an easy "to do/reminder list"

Great Tool to increase your sales and make your life easier

Apr 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.

In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Cons: Thy way to sava end find documents can be approved

Overall: Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

We have previously used the server based system and the on line version for the past 3 years

Jul 04, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Clean and intuitive user interface,

I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Cons: Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Overall: Improved our relationships with our clients and suppliers

Great user experience

It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

Jun 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Cons: We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

User-Friendly Interface with the core essentials

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly interface

Integration with Microsoft Office 365

ERP integration

Cons: Experience with web version compairing to core version

Visual aspect could be improved

Overall: Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM.

For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

SuperOffice: Easy to use, very good support

Nov 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Cons: The development; there are not so many new features introduced last year.

Overall: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Great system to keep all business data in one place.

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Combination of CRM and Customer Service ticketing.

The flexibility of adapting it to your own liking.

The posibility of using it also on mobile devices.

Cons: Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.

No automatic updates when you're not in the cloud; takes time and money.

Overall: All commercial business data in one place. An internationally unified Customer Servcie experience.

User-friendly and flexible interface!

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User-friendliness: easy to get started, logical navigation, great Search functionalities

Cons: No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.

Overall: SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result.

Great CRM that helps our company in different fields (finance-sales-marketing-support)

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Cons: That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

CRM software in the car-leasing business

Apr 02, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

Cons: The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.

SuperOffice is a joy to work with

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use. You can find information fast. It is a pleasure to work with.

Cons: SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.

Overall: When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job.

SuperOffice is the backbone of our company.

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.

Cons: I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.

Overall: SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company.

Superoffice is just what we needed - helps keep our data centralised and easy to keep up to date.

Jun 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: - The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.

- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

Cons: The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

Using it for decades now and still using it every day. That means something.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Cons: There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Overall: Knowledge of customers, documents ordened, GDPR compliant

superoffice review

Apr 03, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Nice layout, quite user friendly ,easy to search

Cons: The CRM and the support system are not connected properly, you need to go to CRM to set in or change customer detailed information.

When sending emails to customer it looks grazy, since all the the old mails are in: like this first email

1 customer answers 2, next email send from the errand will be 1+2+1+2 +3and next will be 1+2+3 (+) 1+2+3 (+)1+2+3+4 and so on meaning that if you have a lot of emails go back and worth the email will be 1km long

Overall: it support and product orders

Easy to use and fully linked CRM system

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about SuperOffice is that it is connected and linked in all directions. No matter where in the system you add information it automatically connects the information on all linked parts.

Cons: Some reports can be tricky to costumize and layout may not be exactly how you want it. But it is flexible and you can build almost everything you wish.

Good platform with highly customizable, but expensive

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's possible to write a lot of customizations and to adjust it just as you wish.

Fast and robust system

Cons: Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Overall: Using it as ticketing system.

Complete and powerful system to support all main processes

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very flexible in setup. Very fast and good helpdesk.

It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Cons: Sometimes it's still difficult to retain a certain mail or document.

when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

Overall: Better overview and storage of all activities and customer information

1+1=3

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Cons: It is sometimes working too slow when opening an e-mail.

Overall: Taking over the work load of my colleague during holidays / absence.

SuperOffice; the one and only!

Jan 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The several (personalized and combined) selections

Cons: The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.

Overall: A very positive experience, especially extra credits for the support team; quick, talented and friendly!

Good price to quality ratio

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Cons: Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

Unlike a previous system we tried, this software is reliable, clean, sharp, and intuitive to use.

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.

Cons: It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.

Very user friendly CRM to support all main processes.

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to have our contacts all in one place. Easy to work with for all people.

Cons: The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Overall: If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

Overall happy with SuperOffice

Apr 02, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is userfriendly and support when needed is often quick and helpfull.

Cons: For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .

Review SO Joke

Nov 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You have all the information about a customer or supplier in one program.

so all the information that you or your colleagues note is visible to everyone.

Cons: You are very depending of S.O. when you are used to it.

Overall: You can use S.O. for your mailings or reports.

We cannot work without SuperOffice anymore.

Good choice

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy way to save information and make it accessible for collegues.

Cons: The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

Overall: Every communication moment with a customer/ relation can be saved in the right dossier. Very easy!

Superoffice really good CRM

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Cons: Really nothing to complain about works really good

Overall: Really good and fast support if anything would fail

Capterra loader

Get customer requests sorted and never "loose" a request.

Jul 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.

Cons: None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.

Overall: Customer support works much better.

Review SuperOffice

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: When there are no disruptions, it is a very pleasant program to work with.

Cons: The last time I sense a lot of problems in the national failures. These will really have to decrease.

Overall: Normally it is a very pleasant program to work with and I found all customer information really easy.

Easy to use

Jun 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: E-mail integration

Easy to use outside the office by using the pocket CRM app

E-marketing integration

Cons: Some things don't 100% fit the Dutch market

The integration between CRM en Customer Support needs improvement

The search feature still needs a % character

Simple and clear

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Just a few ( one or two ) clicks to find your information, up to two screens. Possibility to customize.

Cons: Group " activities" is sometimes too confusing.

Cloud version difficult if it falls away, because we can not do anything without this software :-)

I have used SO since 2006 and brought me SO when I have changed jobs.

Jul 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and you can easily keep in touch with your customers and your prospects.

Cons: The Customer Support has not been good when it moved from Sweden, but has improved lately.

Overall: Support has not been good when moved from Sweden, but has improved lately

Superoffice

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros:

It is a very clear and user-friendly system.

Cons:

you can't change the system to personalize the icons

Overall:

Generally it is a super system. I have been working with super office for more than 5 years. It is very user-friendly and the support department is always ready to help you

Many functions

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.

Cons: At this moment everthing is okay for our company.

Very usefull product

Apr 02, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is a complete CRM system which fitts our bussiness sue.

Cons: It takes some time to adapt the working order of the product. This could be enhanced.

Overall: We use this product to help our customers for quick access to the informtion they need.

Great customer relation management system

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very helpful to register client information and all the contact moments

Cons: Sometimes I have problems with the connection between SuperOffice and Outlook

Overall: SuperOffice is a very helpful and complete CRM tool with good customer service

Helps me keep track of customers, suppliers and projects

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly, easy to navigate, very nice layout

Cons: The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

Overall: Helps me keep track of customers, suppliers and projects

Capterra loader

review Super office

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: functionality, ease of use. great to have an online version also for the people on the road.

Cons: it takes a while before you understand working in SO as an admin.

Overall: our CRM is in there, we work with projects

Good CRM software

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple to handle and you as user have a clear view about your customers

Cons: I am a user of Superoff and at this moment cant find anything that I don't like

Overall: Always all the info about your clients at hand.

Easy to use

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Using SuperOffice for 6years now and still happy with the easy way to use it

Cons: It woudl have been easier if there was a bigger preview window when hoovering over the activities

Superoffice CRM Review

Nov 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fuctionality. layout, possibilities, connections and interface

Cons: Administrator functions who are not easaly to work with

Overall: CRM system with a lot of functions, making contracts,

User Friendly

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Linkage between all aspects of the customer, people, company, sales, projects etc.

Cons: Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

Overall: Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.

The best CRM software ever!

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use. All the information you need is together.

Cons: There is nothing I don't like.

All the information you need is together.

Overall: User-friendly software!

Client and project easily linked

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very easy to link a client to a project and reverse. Correspondence, data, information and documents can be stored and easily retrieved.

Cons: The online support is a bit slow or the button doesn't work, so you have to email separately.

Overall: I've worked with several CRM software, but this is by far the best.

Easy system

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is easy en customer friendly.

Cons: Sometimes it's slowly and that frustrates.

Overall: I like the system very much. It's easy to work with.

One of the most needed CRM software for small and medium sized companies

Apr 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 24/7 customer support.

Various reporting options and integration features such as MS Office, Exchange.

I love the feature of scheduling tasks and reminders

Cons: Third party Integrations is bit complex.

Overall: This CRM has helped us to gather and view the complete 360 degree view of customer data.