# SuperOffice CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SuperOffice CRM the right CRM solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/39294/SuperOffice-CRM/reviews --- SuperOffice CRM 4.2 (132) [View alternatives](https://www.capterra.com/p/39294/SuperOffice-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of SuperOffice CRM Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews GD Georg D CTOComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “This enables a very short onboarding of new users.“ November 14, 2024 DL Daniel L Service ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “We were also missing the possibility to handle agreements and a machine register connected to the customers.“ October 4, 2023 DL Daniel L Service ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “Professional set up and good connection to outlook.“ October 4, 2023 PP PAOLO P Software EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.“ February 11, 2021 Emelie A Communication ManagerLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was fully functioning, I reckon we could have gotten more value out of it if we had used more features.“ February 14, 2023 PP PAOLO P Software EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “It is the first CRM that allowed us to integrate the data of our management program.“ February 11, 2021 ## Showing most helpful reviews Showing 1-25 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcel S. Co Founder Used the software for: 2+ years ### "It really is the most user friendly CRM that you can imagine." July 16, 2018 5.0 Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers. Pros User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away. Cons Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need. Review Source JM Jessica M. Operations Associate Graphic Design Used the software for: 2+ years ### "The Competitive Approach " November 17, 2024 5.0 SuperOffice CRM is the professional relations managing approach Pros SuperOffice CRM has the interests of all the clients Cons SuperOffice CRM is determined without mistakes Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Lime CRM](https://www.capterra.com/p/129925/Lime/)[Method CRM](https://www.capterra.com/p/130389/Method-CRM/) The prices were high and not attainable for users Review Source Response from SuperOffice December 20, 2024 Dear Jessica Thank you for sharing your insights! We’re thrilled to hear that SuperOffice CRM has successfully met your needs for managing professional relationships, and that you appreciate our approach to client interests. We're also glad that SuperOffice CRM has provided a more cost-effective solution compared to your previous systems. If you have any further questions or suggestions, please feel free to reach out. We’re here to help! Best regards, Ragnhild at SuperOffice LD Lukas D. Projekt Manager Professional Training & Coaching Used the software for: 1-2 years ### "Not good - many necessary features not available" October 5, 2021 2.0 The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it! Pros The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt). Cons Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years! Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing SuperOffice CRM Because of the price and promises were made that this product can fulfill our needs (which it did not) Review Source MC Matt C. Managing Director Events Services Used the software for: 2+ years ### "You can almost say it 'runs the company'! " April 27, 2020 5.0 We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area. Pros I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management. Cons The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing SuperOffice CRM Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more. Review Source EY Eva Y. Business Process Developer Education Management Used the software for: 2+ years ### "Stellar CRM" April 8, 2020 5.0 SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business. Pros It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc. Cons Perhaps the marketing module should be included in the base package. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SuperOffice CRM Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface. Review Source DV Devesh V. Head of Operations, Analytics & Technology Education Management Used the software for: Less than 6 months ### "Innovative CRM but needs significant improvement " February 20, 2023 3.0 Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out. Pros It was simplified and easy to use, conference call feature is pretty useful too. Cons Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[Exotel](https://www.capterra.com/p/233144/Exotel/) Reason for choosing SuperOffice CRM We used it for few months, but due to certain issues we switched to other crms. Review Source Günther L. Digital Communicator Used the software for: 2+ years ### "Get customer requests sorted and never "loose" a request." July 16, 2018 5.0 Customer support works much better. Pros Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible. Cons None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy. Review Source Pär G. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to use and excellent support" August 1, 2019 5.0 Pros Easy to use and learn. Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective. Cons Built-in, easy to access version history. Reason for choosing SuperOffice CRM Superior in all aspects Review Source Magriet V. Productmanager Farma Pharmaceuticals Used the software for: 2+ years ### "review Super office" December 4, 2018 4.0 our CRM is in there, we work with projects Pros functionality, ease of use. great to have an online version also for the people on the road. Cons it takes a while before you understand working in SO as an admin. Review Source Sabrina M. Marketing & Customer Sales Service Import and Export Used the software for: 6-12 months ### "Userfriendly CRM" November 14, 2018 4.0 We had a lot of seperate lists at our office. it was a lot of work to adjust all of the listst, now, with SuperOffice, we only have to do it once. Another Pro is that we, as marketing, are not the only one who is responsible for all the adjustments. Sales can do it to and we always have an up to date overview. Pros It is really easy to use. A lot of information can be found on internet. A lot of possibilities (customizable). Pirce (if you use the standard version. Cons customizable, but expensive and as marketeer I have to say that the marketing tool is limited Review Source GD Georg D. CTO Computer & Network Security Used the software for: 2+ years ### "Simple to use and good integration options" November 14, 2024 5.0 All in all, we are very satisfied with the solution. It has very good API connection options that are also very well documented. The many extensions via apps enable easy integration of other systems. Pros The user interface is clear and very intuitive to use. This enables a very short onboarding of new users. Screens can be customized very easily. Cons Support is good but sometimes we would like to have shorter communication. Sometimes it takes a little longer until BUGs are fixed. Review Source Response from SuperOffice December 20, 2024 Dear Georg Thank you for taking the time to share your thoughtful feedback! We're delighted to hear that you've found our user interface intuitive and the onboarding process quick. It's also great to know that the customization options and API connections have met your needs for easy integration. We appreciate your comments regarding support and bug fixes. We strive to provide timely assistance, and we will work on improving response times and ensuring that any issues are addressed as quickly as possible. Your satisfaction is our priority, and we're glad to hear you're overall happy with the solution. If you have any further suggestions or concerns, please don't hesitate to reach out. Best regards, Ragnhild from SuperOffice PP PAOLO P. Software Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "CRM for different business realities" February 11, 2021 5.0 On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company. Pros Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program. Cons In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs. Review Source SW Simon W. Sales Retail Used the software for: 2+ years ### "An easy to use CRM with many functions!" April 3, 2019 5.0 Could not do without it today. Used daily and often in the phone. Pros The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy. Cons If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better. Review Source RR Ramin R. Head of Design Office Airlines/Aviation Used the software for: 2+ years ### "A few clicks a day makes your work saved and safe!" December 18, 2019 5.0 The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done. Pros Easy to find a specific e-mail correspondence without spending hours of search. When travelling abroad, you can reach the information needed easily over the internet. Cons Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about. Review Source LW Liesbeth W. sales & marketing Retail Used the software for: 2+ years ### "SuperOffice is a joy to work with" April 2, 2019 4.0 When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job. Pros It is easy to use. You can find information fast. It is a pleasure to work with. Cons SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like. Review Source HG Hanna G. Inside Sales and Sale support Mechanical or Industrial Engineering Used the software for: 2+ years ### "Easy to adapt to your needs" June 14, 2019 5.0 SuperOffice is a tool you can use for so many different things, leads, orders, correspondence, e-mail send-outs, Sales.. and since I am am big fan of efficiency , this is what I like most, SuperOffice makes it easy to be efficent! Pros Easy to use, easy to adapt to your own needs and set up for your type of business. Cons Hard to say, maybe that the settings for import could be a bit more advanced. Review Source NW Nick W. Sales Director Telecommunications Used the software for: 2+ years ### "We have previously used the server based system and the on line version for the past 3 years " July 4, 2018 5.0 Improved our relationships with our clients and suppliers Great user experience Pros Clean and intuitive user interface, I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful. Cons Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent. Review Source JO Johnny O. sales Manager Oil & Energy Used the software for: 2+ years ### "Great Tool to increase your sales and make your life easier" April 7, 2019 4.0 Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers Pros The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1. In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile. Cons Thy way to sava end find documents can be approved Review Source VR Verified Reviewer ICT-specialist Information Technology and Services Used the software for: 6-12 months ### "Daily user" November 16, 2018 5.0 My overall experiance is fine i work with it daily and it all go's smoothly Pros It has a sleek and proffesional look and it works smoothly. Cons The ticket system could be faster then it is at the moment Review Source VR Verified Reviewer Real estate Agent Capital Markets Used the software for: 2+ years ### "Superoffice" April 2, 2019 4.0 Generally it is a super system. I have been working with super office for more than 5 years. It is very user-friendly and the support department is always ready to help you Pros It is a very clear and user-friendly system. Cons you can't change the system to personalize the icons Review Source MV Marcel V. Consumer Care Manager Used the software for: 2+ years ### "Great system to keep all business data in one place." June 14, 2018 4.0 All commercial business data in one place. An internationally unified Customer Servcie experience. Pros Combination of CRM and Customer Service ticketing. The flexibility of adapting it to your own liking. The posibility of using it also on mobile devices. Cons Not easy to change things yourself; most of the time you need the help of a SuperOffice employee. No automatic updates when you're not in the cloud; takes time and money. Review Source RV Robbert V. Project Manager IT Environmental Services Used the software for: 2+ years ### "SuperOffice is the backbone of our company." November 13, 2018 5.0 SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company. Pros SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers. Cons I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required. Review Source PA Peter A. Product Manager Plastics Used the software for: 6-12 months ### "My review" April 8, 2020 4.0 I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more. Pros Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer. Cons I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender. Review Source JH Jan H. manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Complete and powerful system to support all main processes" June 20, 2018 4.0 Better overview and storage of all activities and customer information Pros Very flexible in setup. Very fast and good helpdesk. It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff. Cons Sometimes it's still difficult to retain a certain mail or document. when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window. Review Source IG Iris G. Marketing and communications Machinery Used the software for: 2+ years ### "SuperOffice; the one and only!" January 8, 2019 4.0 A very positive experience, especially extra credits for the support team; quick, talented and friendly! Pros The several (personalized and combined) selections Cons The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.