--- title: "SuperOffice CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SuperOffice CRM the right CRM solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SuperOffice CRM 4.2 (133) [View alternatives](https://www.capterra.com/p/39294/SuperOffice-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SuperOffice CRM Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews DL Denis L Customer Service RepTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Strong Microsoft Outlook and Office 365 integration.“ September 19, 2026 DL Daniel L Service ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “We were also missing the possibility to handle agreements and a machine register connected to the customers.“ October 4, 2023 GD Georg D CTOComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “This enables a very short onboarding of new users.“ November 14, 2024 PP PAOLO P Software EngineerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.“ February 11, 2021 Emelie A Communication ManagerLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was fully functioning, I reckon we could have gotten more value out of it if we had used more features.“ February 14, 2023 DL Daniel L Service ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “Professional set up and good connection to outlook.“ October 4, 2023 ## Showing most helpful reviews Showing 1-25 of 133 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Customer Service Rep Used the software for: Less than 1 year ### "SuperofficeCRMden" September 21, 2026 4.0 Reliable CRM that helps improve customer relationship management without the complexity of enterprise systems. Pros Strong Microsoft Outlook and Office 365 integration. Centralized customer information that improves visibility across sales, marketing, and support teams. Cons Certain advanced CRM features and selection/filtering capabilities are limited compared with larger CRM platforms. Review Source R Reviewer Co Founder Used the software for: 3-5 years ### "It really is the most user friendly CRM that you can imagine." July 17, 2018 5.0 Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers. Pros User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away. Cons Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need. Review Source ML Mordente L. Operations Associate Used the software for: 3-5 years ### "The Competitive Approach " November 22, 2024 5.0 SuperOffice CRM is the professional relations managing approach Pros SuperOffice CRM has the interests of all the clients Cons SuperOffice CRM is determined without mistakes Review Source R Reviewer Projekt Manager Used the software for: 1-3 years ### "Not good - many necessary features not available" October 7, 2021 2.0 The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it! Pros The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt). Cons Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years! Review Source MC Matt C. Managing Director Used the software for: 3-5 years ### "You can almost say it 'runs the company'! " April 29, 2020 5.0 We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area. Pros I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management. Cons The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist. Review Source R Reviewer Business Process Developer Used the software for: 3-5 years ### "Stellar CRM" April 17, 2020 5.0 SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business. Pros It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc. Cons Perhaps the marketing module should be included in the base package. Review Source Devesh V. Head of Operations, Analytics & Technology Used the software for: Less than 1 year ### "Innovative CRM but needs significant improvement " February 22, 2023 3.0 Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out. Pros It was simplified and easy to use, conference call feature is pretty useful too. Cons Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms. Review Source R Reviewer CTO Used the software for: 3-5 years ### "Simple to use and good integration options" November 25, 2024 5.0 All in all, we are very satisfied with the solution. It has very good API connection options that are also very well documented. The many extensions via apps enable easy integration of other systems. Pros The user interface is clear and very intuitive to use. This enables a very short onboarding of new users. Screens can be customized very easily. Cons Support is good but sometimes we would like to have shorter communication. Sometimes it takes a little longer until BUGs are fixed. Review Source R Reviewer Digital Communicator Used the software for: 3-5 years ### "Get customer requests sorted and never "loose" a request." July 17, 2018 5.0 Customer support works much better. Pros Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible. Cons None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy. Review Source Pär G. CEO Used the software for: 3-5 years ### "Easy to use and excellent support" August 2, 2019 5.0 Pros Easy to use and learn. Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective. Cons Built-in, easy to access version history. Review Source R Reviewer Service Manager Used the software for: 3-5 years ### "Superoffice as CRM" October 11, 2023 5.0 Profesional sales tool Pros Very good and complete sales tool. Professional set up and good connection to outlook. Cons In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers. Review Source R Reviewer Business analyst Used the software for: 3-5 years ### "Moving to SuperOffice 8.5 from previous Superoffice Version " April 28, 2020 5.0 SO is a central part. We do several additional applications - using the database ids for persons, projects etc... Pros Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology. Cons I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien". Review Source R Reviewer Teamleader Customer Service Used the software for: 1-3 years ### "My experience after one year we work with SuperOffice" October 26, 2018 4.0 In general, the system works well. Pros The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive. Cons The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way. Review Source VR Verified Reviewer Manager Verkoop Binnendienst Used the software for: 1-3 years ### "Easy and many features like AVG" April 4, 2019 4.0 Many easy to use functions and good consultants. Pros including Projects module and easy to use Cons Views Selections not remembred and the support list from Norway not knowing when they solve it (some are allready years on this list). Review Source R Reviewer Group Business Administration Manager Used the software for: 3-5 years ### "So much more than a customer register" December 20, 2019 4.0 Pros It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business. Cons There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn. That is however on the other hand a strength in the system, that it gives us so many possibilities. Review Source VR Verified Reviewer Partime medewerker Marketing en Communicatie Used the software for: 1-3 years ### "Amazing programm" October 26, 2018 5.0 Pros This programm is so easy to use, specifically the use of selections. Cons In the older version , it looked really boring. Review Source R Reviewer Sales Coordinator Used the software for: 3-5 years ### "Intuitive CRM software with attractive graphical interface" June 12, 2019 5.0 It is a good way to keep your contacts and correspondence in order so that all staff can have access. Pros Easy even for salesmen to understand. I like the integrated mailing function. Cons If you have a lot of users it can be quite expensive, especially in the cloud. A separate licence is required for the smartphone version. Review Source R Reviewer Quality Manager Used the software for: 3-5 years ### "It takes time to get the most out of SuperOffice, but the many possibilities make it worth." June 13, 2018 4.0 Pros The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions. Cons We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all. Review Source R Reviewer Inhous sales Used the software for: 3-5 years ### "Easy to use" June 12, 2019 4.0 A good software that fullfills my needs for a CRM software. Pros It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily. Cons The look of it feels a little bit outdated. Review Source VR Verified Reviewer Analyst Used the software for: Less than 1 year ### "Great Value for Money" November 6, 2019 5.0 Our reporting had been bad using other software, but, this has helped us improve a great deal in our customization of reports. We present everything in our company outlays, and it blends well with everything else. Pros For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization. Cons In a day where business intelligence is becoming of greater importance to the business world, it would be of great help if it is integrated to other software for the purposes of improving business reporting. Review Source R Reviewer Marketing- & communicatiemanager Used the software for: 3-5 years ### "Many functions" April 4, 2019 4.0 Pros Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office. Cons At this moment everthing is okay for our company. Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "User-friendly and flexible interface!" October 30, 2018 5.0 SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result. Pros User-friendliness: easy to get started, logical navigation, great Search functionalities Cons No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with. Review Source R Reviewer Sales Administration Manager Used the software for: 3-5 years ### "Superoffice is just what we needed - helps keep our data centralised and easy to keep up to date. " July 2, 2018 5.0 Pros \- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already. - Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins. Cons The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier. Review Source R Reviewer Sales Coordinatior Used the software for: 1-3 years ### "Go for SuperOffice" June 18, 2019 4.0 Pros The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily. Cons The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection. That it is hard to search for your saved e-mails with just a Word. Review Source MR Malin R. Strategic Project Manager Used the software for: 3-5 years ### "Very simple and versatile" April 30, 2019 4.0 We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs. Pros I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities. Cons It can feel a bit fiddly to set everything up before you really get to grips with it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.