# Page 2 | SuperOffice CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SuperOffice CRM the right CRM solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/39294/SuperOffice-CRM/reviews

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SuperOffice CRM

4.2 (132)

[View alternatives](https://www.capterra.com/p/39294/SuperOffice-CRM/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of SuperOffice CRM

## Showing most helpful reviews

Showing 26-50 of 132 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jeinerson M.  
Operador soporte tecnico  
Telecommunications  
Used the software for: 2+ years

### "Uso y facilidad de CRM"

July 7, 2023

5.0

Un excelente producto de gran utilidad en los procesos diarios de trabajo

Pros

La facilidad y agilizando de las herramientas para mejorar la interacción usuario cliente

Cons

Mejorar la creación de herramientas de seguimiento para casos cerrados. Y tiempo de elaboración de reportes

Review Source

DL

Daniel L.  
Service Manager  
Machinery  
Used the software for: 2+ years

### "Superoffice as CRM"

October 4, 2023

5.0

Profesional sales tool

Pros

Very good and complete sales tool. Professional set up and good connection to outlook.

Cons

In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers.

Review Source

André R.  
Prokurist  
Machinery  
Used the software for: 2+ years

### "Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!"

April 30, 2021

5.0

Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter\*in möglich, auf den CRM-Zug aufzuspringen.

Pros

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Cons

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Alternatives considered

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[cobra CRM](https://www.capterra.com/p/188635/cobra-CRM/)

Reason for choosing SuperOffice CRM

Aufgrund der sehr einfachen und intuitiven Bedienung.

Review Source

AH

Andy H.  
Founder and Managing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "The CRM for SME business"

June 3, 2020

5.0

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Pros

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Review Source

VR

Verified Reviewer  
Product manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Save time and increase overview"

November 16, 2018

4.0

Good product, easy to use.

Pros

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Review Source

JS

Jan S.  
Business analyst  
Public Relations and Communications  
Used the software for: 2+ years

### "Moving to SuperOffice 8.5 from previous Superoffice Version "

April 23, 2020

5.0

SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Pros

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Cons

I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

Reason for choosing SuperOffice CRM

We still had superoffice. I am developer for different companies, so I also know adito oder salesforce. But in this constellation SO looks like a very goos choice. We can reuse all of the views directly pointing into the SO database since 10+ years with realy minor changes.

Review Source

VR

Verified Reviewer  
Marketing- & Salesmanager  
Pharmaceuticals  
Used the software for: 2+ years

### "SuperOffice: Easy to use, very good support"

November 19, 2018

4.0

SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Pros

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Cons

The development; there are not so many new features introduced last year.

Review Source

VR

Verified Reviewer  
Chief Commercial Officer  
Computer Software  
Used the software for: 2+ years

### "Great CRM that helps our company in different fields (finance-sales-marketing-support)"

June 4, 2018

4.0

Pros

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Cons

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Review Source

VR

Verified Reviewer  
Dependienta  
Consumer Services  
Used the software for: 6-12 months

### "CRM básico para pequeñas empresas"

January 17, 2023

4.0

Le sacamos buen partido a esta inversión, aunque echo en falta cosas y las estamos haciendo en Excel

Pros

Las funciones que tiene y que tienen algunas de ellas un gran potencial.

Cons

Echo en falta algunas funciones que tienen otros CRM más completos, aunque también más caros.

Review Source

VR

Verified Reviewer  
Manager IT / Purchasing / Quality Assurance/ MT  
  
Used the software for: 2+ years

### "Using it for decades now and still using it every day. That means something."

June 20, 2018

5.0

Knowledge of customers, documents ordened, GDPR compliant

Pros

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Cons

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Review Source

VR

Verified Reviewer  
System Administrator  
  
Used the software for: 2+ years

### "Good platform with highly customizable, but expensive"

November 14, 2017

4.0

Using it as ticketing system.

Pros

It's possible to write a lot of customizations and to adjust it just as you wish. Fast and robust system

Cons

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Review Source

VR

Verified Reviewer  
Owner  
Wholesale  
Used the software for: 2+ years

### "1+1=3"

November 13, 2018

5.0

Taking over the work load of my colleague during holidays / absence.

Pros

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Cons

It is sometimes working too slow when opening an e-mail.

Review Source

JB

Johan B.  
Sales Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Feedback review on SO"

December 18, 2019

4.0

My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Pros

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Cons

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Review Source

VR

Verified Reviewer  
Medewerker Sales en Marketing  
Facilities Services  
Used the software for: 2+ years

### "Very user friendly CRM to support all main processes."

October 22, 2018

5.0

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

Pros

The ability to have our contacts all in one place. Easy to work with for all people.

Cons

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Review Source

VR

Verified Reviewer  
Senior Account Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use"

October 23, 2018

4.0

Pros

Using SuperOffice for 6years now and still happy with the easy way to use it

Cons

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Review Source

VR

Verified Reviewer  
EMEA Sales and Marketing Administrator  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "User Friendly "

November 6, 2018

4.0

Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.

Pros

Linkage between all aspects of the customer, people, company, sales, projects etc.

Cons

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

Review Source

FB

Fritz B.  
Kaufmann  
Wholesale  
Used the software for: 2+ years

### "Hervorragendes Tool für das Gesamtmarketing"

April 14, 2020

5.0

Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.

Pros

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Cons

Keine, alle Kinderkrankheiten von früher sind behoben

Reason for choosing SuperOffice CRM

Wie oben erwähnt, ich bin vermutlich einer der erste Schweizer Kunden der CRM schon so früh implementiert hat, damals gab es keine wirklich guten Alternativen, alles waren noch reine Adressverwaltungen.

Review Source

VR

Verified Reviewer  
Area Sales Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Outdated CRM, not built for deployment in the cloud"

November 14, 2018

2.0

We have recently decided to move away from SuperOffice to a new CRM

Pros

Integrated quoting Some external apps (although very few)

Cons

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud. It does not support having multiple tabs open in the browser. The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install. More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

Review Source

VR

Verified Reviewer  
MD  
Industrial Automation  
Used the software for: 2+ years

### "Easy to use"

December 19, 2019

4.0

Pros

This is a CRM system that's very easy to use and introduce to your organisation

Cons

Sometimes the web based interface has a little too much lag

Review Source

VR

Verified Reviewer  
Graphic Designer  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "One of the most needed CRM software for small and medium sized companies"

April 15, 2019

4.0

This CRM has helped us to gather and view the complete 360 degree view of customer data.

Pros

24/7 customer support. Various reporting options and integration features such as MS Office, Exchange. I love the feature of scheduling tasks and reminders

Cons

Third party Integrations is bit complex.

Review Source

RS

Rob S.  
Teamleader Customer Service  
Automotive  
Used the software for: 1-2 years

### "My experience after one year we work with SuperOffice"

October 23, 2018

4.0

In general, the system works well.

Pros

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Cons

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Review Source

VR

Verified Reviewer  
Partner  
Human Resources  
Used the software for: 2+ years

### "Have used SuperOffice on and off since 1995 "

April 3, 2019

4.0

Keep track of clients and candidates and setting a an easy "to do/reminder list"

Pros

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Cons

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Review Source

MB

Martin B.  
Key Account Manager  
Research  
Used the software for: 2+ years

### "User-Friendly Interface with the core essentials"

April 8, 2019

5.0

Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Pros

User-friendly interface Integration with Microsoft Office 365 ERP integration

Cons

Experience with web version compairing to core version Visual aspect could be improved

Review Source

VR

Verified Reviewer  
Manager Verkoop Binnendienst  
Building Materials  
Used the software for: 1-2 years

### "Easy and many features like AVG"

April 3, 2019

4.0

Many easy to use functions and good consultants.

Pros

including Projects module and easy to use

Cons

Views Selections not remembred and the support list from Norway not knowing when they solve it (some are allready years on this list).

Review Source

VR

Verified Reviewer  
Marketing en Communicatie Adviseur  
Telecommunications  
Used the software for: 2+ years

### "Smart and affordable CRM Software "

October 23, 2018

4.0

A great way to manage your CRM, to keep up everyone on the same page and in the know.

Pros

The CRM allows us to combine all sales-leads and communications that one client receives. It creates oppurtunities to improve our way-of-working on a daily basis.

Cons

Creating marketing-mailings takes a lot of time and the superoffice helpdesk cannot provide sufficient support in this area.

Review Source

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