Survox

Automated Phone Surveys (IVR)


4.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Survox
  • www.survoxinc.com

About Automated Phone Surveys (IVR)

Call center automation software that helps optimize phone interviews and deliver IVR surveys via a private cloud hosting.


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Automated Phone Surveys (IVR) Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Automated Phone Surveys (IVR) Reviews Recently Reviewed!


Half-baked, but serviceable

Jan 25, 2019
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Built on top of Survox's other products, which we already use, so there was very little that was new to learn.

Cons: Hidden settings (like default response delay) made setup and configuring it properly very difficult. The dialer software is not good at detecting dtmf tones, so it mis-interprets responses all the time. No built-in TTS or STT options, though we were able to get it working with Watson after substantial experimentation.

I conduct several surveys across multiple states with hard to reach populations

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Response rate is very fast! I can customize it for different states and needs. The cost is very reasonable.

Surveys are what i do i enjou it diffrent field keeps me busy in my time.

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fun and very benifiting to do keeps your knowledge up.

Cons: Some are pretty costy and expensive.to purchase.

Overall: Its been a great chalenge for me. I been at it for 3 years i have learned a lot.i would refer my friends anytime to it.

Recommendations to other buyers: Ve ru knowledge able o recamend it to any one.