Aptean

iCity municipal software

4 / 5 4 reviews

Who Uses This Software?

Our products are tailored to municipality, township or local Canadian governments with populations between 2,500 and 100,000 citizens and are up to date with current legislation.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Aptean
  • vadimsoftware.com/
  • Founded 1975
  • Canada

About iCity municipal software

Vadim Software is the only national Canadian company developing and supporting a complete public sector software solution. With more than 40 years of client experience and insight, we know what our clients need. We offer robust yet flexible tools that improve organizational performance. Our goal is to help build better communities.


iCity municipal software Features

  • Budgeting & Forecasting
  • Code Enforcement
  • Compliance Management
  • Fixed Asset Management
  • Inventory Management
  • License Issuance
  • Permit Issuance
  • Purchasing & Receiving
  • Self Service Portal
  • Taxation & Assessment
  • Utility Billing
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

iCity municipal software Reviews Recently Reviewed!

C62b69d1ecd1a38b4e014cf90ec5f0ba

Overall the best product for small to medium sized municipalities in Canada.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integration of all the modules - no need for third-party add-on products. The new web based components are intuitive for new users. Strong report building tools.

Cons: Support has been pushed to the web over the last year. More efficient for the company but it does impact the user experience - less personal contact with support team.

The reliable Vadim Software

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable-Useful-Ease of use
You can take part in the development on new programs

Cons: Did not experience any yet

Overall: We have been clients of Vadim Software for a period of 14 years.
We can count on the accuracy of the reports we produce to balance our departments. ex. taxes aged trial balances-water & sewer trial balances.
The programs are easy of use and new personnel can be trained on line by webinar or by in house training.
Many programs are available to facilitate the indexation of complicated spreadsheets and calculations like the municipal drain program.
When an error occurs and we are not sure how to correct, customer support are fast in answering our request.
I like working with Vadim Software and I would recommend it.

Vadim Community alone makes it worth it

Dec 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Navigation between any department is consistent and easy. Ideas and issues are taken into consideration and there is a great community of people to provide support. Program offers everything a municipality would need.

Cons: My cons are with the new updates only. I don't like the way the new update is for someone who works with multiple screens and departments throughout the day, you either have to have several open, or have to have your screen titles or numbers memorized (just a slower process). I also personally don't like that when you open a screen you have to actually click it before beginning (like to be mouseless).

Overall: Overall Vadim meets our needs. The newest versions take a bit to get adjusted to. I do feel there are still some adjustments that need to be made as each user from other municipalities may not operate the same. I do however love the Vadim support teams they are always helpful and willing to take feedback to the developers.

Building Permit Module

Dec 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Not much

Cons: just about everything

Overall: Out dated client interface. Not user friendly. Little or no support. 3rd Party mobile software superior to desktop version. Been asking when to expect update module but cannot get answer.

Vendor Response

by Aptean on December 23, 2016

Hello Gary, Thank you for your comments. It would be helpful to know what you would like to see in a Building Permit module. Our mobile friendly Building Permits module is currently in development and scheduled for release November 2017. What are the features you need and feel that you are missing?