Average Ratings

3 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Sparta Systems
  • www.spartasystems.com
  • Founded 1994
  • United States

About TrackWise

Quality management software that provides a centralized, web-based system for managing, tracking, and reporting all issues and actions. Download a free whitepaper to learn more.


TrackWise Features

  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

TrackWise Reviews Recently Reviewed!

The value of Trackwise

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been designing , build and validating software systems for the past 30 years at the same major Pharma company. I have been using TrackWise for the past 7 years at this Pharmaceutical company. We employee more then 50,000 people world wide. I have eight modules on the TrackWise QMS platform that are utilized by all of are manufacturing sites for complaints, exception report, audits etc. The TrackWise software has enabled us to deploy the modules worldwide with the lowest cost of ownership of any of the other 100 plus systems that my team owns. With TrackWise we have been able to design build and deploy most of these modules in less then 8 months. The software is the most configurable software platform that my team manages. Sparta is one of the best companies when it comes to support as well as innovation. I have attend every user conference for the past 7 years where ever major Pharma and device company is represented. I have held meetings with most of these companies to gain insight on their use and plans with TrackWise. I have never had anyone tell me that Sparta and it software were "poorly designed, unusable piece of software ". In fact just the opposite.

Incredible

Jan 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: There are no pros when it comes to TrackWise except replacing it

Cons: The fact that you could build a system in Microsoft Access with more features and far better usability than that of TrackWise

Overall: Sparta Systems does one thing very, very well...they market their TrackWise QM software like no other.

The fact that such a poorly designed, unusable piece of software is at the heart of quality systems in an important industry such as pharmaceutical manufacturing is mind boggling and, frankly, quite scary.

Nobody talks about how terrible it is...of course no one sings its praises either - with the exception of Sparta's own marketing and PR teams. They must have a 100:1 ratio of marketers to developers

Recommendations to other buyers: Just because "that's the way it's always been done" doesn't make it right

Vendor Response

by Sparta Systems on January 16, 2017

Hello! We'd love to get details about the version you're on, and help resolve specific problems you've encountered. Since you've chosen not to use a real name or company, we ask that you contact us: http://www.spartasystems.com/contact-us Using an older version of a solution, or one that hasn't been properly set up, can lead to aggravation. But, our support team can offer guidance and help troubleshoot. We also provide an automated validation package that makes upgrading easy, fast, and cost-effective. As you mention, we are at the core of quality systems. We have about 1M users across 700+ implementations, in 30+ countries. We're committed to our clients and continue to invest in TrackWise. Our upcoming release was built in collaboration with 75 enterprise beta customers. Many exciting new features and enhancements are on the way! So, we look forward to continuing this dialogue. We want you and your organization to get the most value from TrackWise!

sparta trackwise system is ok

Oct 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: 4 years experience. Technology is difficult to maintain. Snapshot breaks and you have to rekey everything.

Vendor Response

by Sparta Systems on December 14, 2016

Hi Amy. Thank you for your review and for being a TrackWise user! We would love to resolve any technical issues you're experiencing. If you haven't done so already, please contact us at spartacare@spartasystems.com with more information. Please note that a new TrackWise release is on the way along with a new customer community with quick access to our knowledge base, documentation, technical resources, and more. We hope these upcoming releases create a better user experience for you, and help you to get more value from TrackWise.