Dennis Baggott and Sons

AccessAble Help Desk Pro

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
  • Support

Vendor Details

  • Dennis Baggott and Sons
  • Founded 1989
  • United States

About AccessAble Help Desk Pro

AccessAble Help Desk Pro Edition 2007 is a comprehensive application for IT/Computer Support Staff. The windows based desktop application provides for easy data entry, reporting and analysis of user information, support requests, computer, software and peripheral inventory. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend. A comprehensive web interface is also included with your site license. This allows end users to submit support reque

AccessAble Help Desk Pro Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

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