Dennis Baggott and Sons

AccessAble Help Desk Pro

Who Uses This Software?

Ideal for small and medium sized organizations. Our customers are usually IT Professionals who want a simple solution that is ready to go and does not require hand holding or on site training.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    A perpetual site license is $399 - no additional costs windows and web.
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
  • Support

Vendor Details

  • Dennis Baggott and Sons
  • Founded 1989
  • United States

About AccessAble Help Desk Pro

AccessAble Help Desk Pro Edition 2018 is a comprehensive application for IT/Computer Support Staff. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend by default but can easily switch to Microsoft SQL Server. A comprehensive but optional web interface is also included with your site license.

AccessAble Help Desk Pro Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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