Dennis Baggott and Sons

AccessAble Help Desk Pro


Who Uses This Software?

Ideal for small and medium sized organizations. Our customers are usually IT Professionals who want a simple solution that is ready to go and does not require hand holding or on site training.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $299.00/one-time
  • Pricing Details
    A perpetual site license is $299 - no additional costs windows and web!
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    No
  • Support
    Online

Vendor Details

  • Dennis Baggott and Sons
  • www.dbandsons.com
  • Founded 1989
  • United States

About AccessAble Help Desk Pro

AccessAble Help Desk Pro Edition 2018 is a comprehensive application for IT/Computer Support Staff. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend by default but can easily switch to Microsoft SQL Server. A comprehensive but optional web interface is also included with your site license.


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AccessAble Help Desk Pro Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

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