SAP SuccessFactors

Talent Management Suite

4 / 5 62 reviews


Average Ratings

62 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $7.50/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SAP SuccessFactors
  • www.successfactors.com
  • Founded 2001
  • United States

About Talent Management Suite

Designed to ensure that your company achieves its corporate goals one employee at a time, the SuccessFactors Talent Management Suite helps you align goals, develop competencies, set expectations, manage talent, monitor performance and plan compensation. We align employee performance with bottom-line business results for large organizations across the globe.


Talent Management Suite Features

  • Assessments
  • Background Screening
  • Candidate Management
  • Collaboration Tools
  • Internal HR
  • Interview Management
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

Talent Management Suite Reviews Recently Reviewed!

SAP tool review

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons: Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

SAP SuccessFactors HRIS - Solid performer

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Solid platform with appropriately timed releases.

Pros: Integrated solution with many configurable features. Offers full lifecycle modules which enhances productivity, reporting and metrics.

Cons: Training methodology is lacking-Most learning has been through self discovery. Also, Support forces you to research an answer prior to assisting you with an issue.

Good

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This product is easy to use. I particularly like the interface over HRM for example. It does all we need it to do.

Cons: The program can be sometimes extrenely slow, and we have to wait several minutes to process. Also, it would be nice to have a quick access.

Great system for performance management and talent

Oct 26, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the succession planning tool, how you can get feedback through performance management, as well as the ease of reporting.

Cons: The only cons are it can me more complex then it needs to be. Training non technical leaders on the system is a challenge.

Overall: Great Talent tool

Great functionality; poor customer service model

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: SuccessFactors was at the forefront of goal setting/performance management back in 2007. The product features remain strong.

Cons: I am very disappointed with SAP's customer support model for SuccessFactors' clients. SAP makes it very difficult for clients to create their own forms in the system so they need to hire a 3rd party vendor and pay per hour for support. Additionally, if a client has a technical issue, they need to log a ticket and wait weeks for a response. There is not a way to speak with a "live" person unless you pay extra for one of their support packages.

I have been a user since 2001 - work with many clients to implement this product and go through upgr

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the continual upgrades, and now that the road map is more defined and predictable we know what is coming -- new enhancements with Recruiting and Performance

Cons: Customer Support levels should be improved and the global payroll needs to come forward. Core HR product is coming along

Enterprise-level HR solution

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The system had the basic functions needed to store and track candidates through the recruitment process.

Cons: The system feels outdated and is not very intuitive. It felt there were too many steps to achieve what we need.

Good product; would be great to see more...

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.

Pros: It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

Cons: As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

Using Success Factors felt corporate and restrictive

Sep 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: We have decided to move forward with another ATS that better fits our needs

Pros: The system had the basic functions needed to store and track candidates through the recruitment process.

Cons: The system felt outdated and wasn't very intuitive. It felt there were too many steps to achieve what we needed.

SuccessFactors - Complicated

Aug 15, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: SuccessFactors does what you need it to do. Automates your review process as you would expect and want.

Cons: Found SucessFactors a difficult product to learn. It might have been the lack of training. It is not very intuitive.

Easy to use but slow system

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons: The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.

Overall: Easy of use and access to a cloud based sas system.

SAP SuccessFactors Learning Experience

Jun 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Currently, my organization is running into a road block integrating SAP SuccessFactors Learning with CEB Metrics That Matter. I find it surprising that an analyst-recognized leader (SAP) and the industry leader in providing best practice and talent management insights (Gartner) are not able to communicate with each other.

Pros: I like most that SAP SuccessFactors Learning is comprehensive in its ability to manage the employee training cycle.

Cons: I like least that SAP SuccessFactors Learning is limited in its ability to report on evaluation learning data. Reports consist of either a pdf or .csv file and often fail if the file is too large or takes too long to run.

Best out of the box Talent Management System

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: They are one of the best in HR cloud solutions.

Pros: All HR aspects have been thought of if you are into the out-of-the-box solution then SuccessFactors is the best. very scaleable and well-integrated system. With Employee Central you can replace old HR systems with smile

Cons: If your company enforce its own standards then you need to think a lot before going to cloud. As for SuccessFactors, we faced a lot of limitations whenever we try to customize things. It is not as flexiable as promoted. Licenses costs a lot, make sure to check other competitors before moving to SuccessFactors

Great product but not great support

May 25, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: NA

Pros: Ease of use and deep functionality. I have been using this product for several years and I'm impressed with the improvements that have been made.

Cons: Customer support. They really need improvement here and it can be frustrating. I really hope they bring back support to the US

Success & Reward

Apr 05, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Great product, you can automate your people processes, improve visibility and efficiency, and transform your business turning strategy into execution every day.

SuccessFactors LMS

Feb 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I had implemented SuccessFactors LMS system for various companies in different industries. It is a product with rapid implementation and can be launched from different platforms. It is easy to use and has great reporting capabilities to meet compliance requirements globally as well.

Pros: Rapid implementation and subscription based. Increase managers¿ capabilities to develop frontline associates. Streamline administration process and maximize efficiency. Reduce audit and compliance risks by having complete and accessible attendance data.

Cons: It requires additional fee for content management

SF just keeps getting better!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use and span of solution

Cons: support could be better

Overall: Have been an implementation Project Manager for enterprise-level SAP SF customers for past three years. The talent suite continues to grow, evolve, and improve!

Hr operations

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: It's very simple to use but it's at times it's slow. The positive is that because it's a cloud based system it is constantly improving. The bad side is that it's not as customizable.

It's ok...

Feb 06, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: This is a good solution if you can be flexible with your process. Do not over-customize if you ever want help from support again!

Works well as our LMS solution - no complaints!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like how easy the UI is to navigate, the administrative capabilities are very easy to understand and reporting is abundant. I would like more help documentation on reporting, but that may be something I have not yet uncovered in their help section!

SuccessFactors

Jan 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: We are in the implementation process and it's not the smoothest. We are learning the functionalities we thought we would have we aren't getting.

Pros: The reporting and getting away from everything that is a paper in our world of HR. It's all going through SuccessFactors.

Cons: The things that still cannot be done i.e. having our employees change their direct deposit and W-4 online via SuccessFactors. How manual the implementation process is. You have to build it from ground up. There is not magic when it comes to SuccessFactors.

Success Factors - Customer Service Non-existent

Dec 09, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this year and it took them one week to get back to me.

Pros: Core functions and features are on par with most other companies.

Cons: The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me.

Recommendations to other buyers: While they have been a market leader, think twice before you go with them due to the customer service piece.

Easy to implement & deploy

Dec 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to implement and deploy.
Makes onboarding and training of staff painless, so they can focus on business and not get bogged down by another mandated tool.

Overall: I set this up for a distributed team and was able to onboard, train, and deploy with minimal effort. With advanced planning, this tool is a godsend for managers.

SuccessFactors - year 2016

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Real easy and user friendly. It certainly does help when trying to think of a goal to present to ypur supervisor.

SuccessFactors review

Nov 14, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Not very flexible for organisations with complex hierarchy.

Pros: Easy to use.

Cons: Not flexible.

Recommendations to other buyers: Please review to suit your organisational needs before adopting this software.

Difficult to Customize

Nov 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: The SuccessFactors system has a lot to offer if you don't plan to change your review template without paying for an outside consultant to do it for you. There are many additional modules available for purchase but you don't have to have them in order to run the performance management module. The system allows for customization of goals both top-down and bottom-up, which is valuable. However, their customer support is miserable. The customer success portal is difficult to use and rarely had the answers I needed. When you do call, all they do is create a case and you are left waiting 24 hours for a response. And they don't always get back to you within the stated 24 hours. When they get back to you, they don't plan a time but will just call when it's convenient for them. All in all, the system lacks the flexibility needed for our medium-sized business and isn't worth the cost.

Pros: Only purchase the modules you need/want Customization of goals, top-down and bottom-up

Cons: Customer support Inflexible

Recommendations to other buyers: Contact customer support weeks before you need an answer or a task completed.

employee engagement made easier

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It's a really decent feature rich product. You can get advice on all the best practices for both your process flow and SuccessFactors implementation. you can also learn from other user and network. Get Business support available and prompt responses makes it easier to use.

Pros: feature that guides you in responding to performance review questions.

Cons: UI is good, but can get better, navigation between workflows can be improved.

SuccessFactors Performance Review System

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and keeps this sensitive information stored where I can easily access it and pull up prior years info or add in new goals as they arise.

Overall: I've used SuccessFactors for a few years now within my company and it is a convenient way to manage employees and to complete an evaluation on specific goals. The system makes it easy to locate information from prior years and to update or add new goals as things change. It is a helpful HR tool.

Success Factors Review

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Pretty happy with the product. We were looking for an all in cloud solution for goal setting and performance reviews. Success Factors fits the bill.

Pros: Excellent collaboration functionality. No need to export spreadsheets or word docs. Everything can be done in the app itself.

Cons: As with many web based tools, the UI is a bit clicky. Would like to see improvements in the area of being able to use keyboard shortcuts more.

Recommendations to other buyers: Good product.

There are much better products out there that come all inclusive with traditional HR needs

Nov 02, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: SuccessFactors (SF) is SAP's version of trying to compete with Workday or other similar platforms. Although SF is a customization product which doesn't exist in traditional HRIS systems, you ultimately end up paying more for the customization because companies are required for coders to build sync reporting to existing systems. Additionally, for the average user, SF and SAP are antiquated and hard to learn.

Pros: Customization

Cons: Almost 90% of the product is a con.

Recommendations to other buyers: Look at all your options and understand what technology is out there before settling with any SAP products. You will be glad you did.

Your Review on SuccessFactors

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You can copy from the previous year and populate the current year form.

Cons: I'm not certain if it's a design of the product or the employer customized design that you could not rebut your manager's specific comment. Instead, you could write a statement at the end of the review, not where the manager's comment appeared.

Overall: It's a time consuming process to self-evaluate yourself but SuccessFactors gives you the tool to do it.

SuccessFactors

Oct 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: We have a third party support that is timely in response. We have had turnover in the department and the person who was most familiar is no longer with the company. The functionality isn't intuitive and you aren't allowed to do a lot of things yourself.

Pros: Easy to use as an end user. Administratively, the basics are easy to master.

Cons: You need a third party to do a lot of the changes as you don't have access.

Recommendations to other buyers: This product is as good as most I have seen. You feel trapped once you are in, so make sure it is the right tool for you.

Success Factors is perfect for Talent Acquisition and Talent Management

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used the modules specific to recruiting, analytics, learning and development and careers alone. These modules integrate well together and are user friendly.

SuccessFactors - Review

Oct 17, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Comments: Mixed reviews on this as the application was customized heavily due to the complexity of our process. Not a review that I should be writing.
Lack of suitable and certified talent. Few talents available were very high priced. Talents lacked functionality and features knowldge due to the product newly intergated with SAP.

Had to get trained myself just to partner with the development company to guide them.

Customer Service needs to be overhauled. Knowledge base and support needs to be redefined. After dealing years with Cognos support, SAP does not even come close to it.
Contract lacked missed a lot of items. I had to rephrase and approach SAP multiple times to add all the missed items.
This is for 75,000 licensing contract. I can't even imagine doing it for a small one.

Fantastic & Easy to use!

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: cost

Overall: The software is fantastic, its easy to use and manage. I would definitely recommend it to anyone looking for a solution.

Recommendations to other buyers: just buy it

SF PM perspective

Oct 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive

Cons: None

Overall: Have been implementing SF for over 7 years. It is the most comprehensive talent management suite available.

Recommendations to other buyers: Best solution available

Review of Performance Management System

Oct 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I had experienced performance management system using success factors. The tool is customizable and can work great for small to medium sized organizations.

SuccessFactors is awesome!

Oct 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to move candidates thru the hiring process and disposition them in real time.

Overall: I'm obsessed with SF!! As a sourcer/recruiter it is great tool! It's easy to use and lots of neat features. I am very glad my employer uses it!!

Need personalization

Oct 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up classes, close classes and run reports

Cons: Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

Overall: 11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Recommendations to other buyers: No

Excellent

Oct 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Very user friendly. One stop shop add this program has so many features and capabilities. Definately top

Simplicity at the best..

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simlification.no coding..extensiblity,MDF framework

Cons: Benefits and time off fairly new

Overall: Very impressed with the simplification of PA and OM . Looking for Benefits and Timeoff modules to be simple..

Great performance management product!

Oct 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall SuccessFactors has great performance management software tools - creating goals, tracking performance, compensation, recruitment, etc. My only suggestion is building in how-to-use instructions directly into the tool to make it more user friendly.

intermediate user - mid level manager

Sep 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: ala carte features and ability to add on as your team grows and need to increase succession planning tools

Cons: a little confusing at first but easily adaptable once you learn the system

Recommendations to other buyers: training training training prior to going live - role out in sections if you can based on the unit or department with the greatest need so the role out is less time consuming and more adaptable. do not completely cut off your old system until everyone is on the new system as their will be data that will not carry over and you will definitely need.

Success Factors

Sep 23, 2016
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User Friendly. It was super easy to adapt to our company.

Cons: Cost is can be pricey. I used this software at my previous company at 30,000 employees.

Recommendations to other buyers: Recommend for larger companies. It can be pricey for smaller companies.

Recently implemented LMS with SF, growing pains still

Sep 13, 2016
3/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: User friendly layout/design. like the customization of the home page.

Cons: seems like to use features of the system requires you to be a programmer, it's not intuitive by no means. which has limited our use of some of the great features it offers.

Recommendations to other buyers: When evaluating the software its important to share the pros and cons of it, to help others understand benefits and risks. Be honest with your input so others can make informed decisions.

New LMS is a Hit!

Sep 13, 2016
4/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS.

Cons: It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating.

Recommendations to other buyers: For our firm, it worked best to have an implementation company come in and help us transfer from our old LMS to SuccessFactors. We used Cognizant and it made the entire implementation go smoothly.

Engagement and Talent Acquisition

Sep 06, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We use this for some core HR functions such as the talent and engagement piece. Most recently implemented engagement to ascertain our employee morale. Easy to use, easy to implement and very user friendly

Cons: The costs can be a little high as well as the reporting is limited

Recommendations to other buyers: Look at what is offered in reporting and how deep you can drill down in to your results

Implemented SuccessFactors and an add-on to our HR module.

Sep 06, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The vendor hired an implementation company that worked with us, side-by-side, to make sure that we understood our work processess and were able to transition smoothly from the old to the new system. They brought a lot of issues to the forefront that we were able to circumvent due to their experience doing this over, and over with multiple clients.

Cons: Once the third-party support was over per our implementation contract, SuccessFactors offered very little customer support.

Recommendations to other buyers: Plan for delays and don't bite off a lot all at once. Develop and implementation strategy that can be rolled out in phases. And over communicate. Don't neglect the change management side to all of this. It is extremely important that end users know what to expect. Provide new work flows and processes for both the end users and their managers, especially if you are introducing new functionality. As a training department, make sure your expectations are known and communicated. For example, "The new LMS will allow you to access learning anytime, anywhere; however, from time-to-time, we will push out learning to you so please be sure to check your learning plan weekly."

Good Tool for Performance Management

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: My team primarily used it as a performance management tool for performance reviews

Cons: There wasn't anything that I disliked. It was easy to use.

Recommendations to other buyers: It's a good tool and pretty cost effective - Team members found it easy to use.

Business One Review

Jul 18, 2016
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simple to navigate, easy to learn, and with simple button Macro's linking of screens made process much simpler.

Cons: There is terminology unique to SAP which makes for harder for training and transfer of knowledge. There are short codes in the inventory movements logs that are not common to other parts of the system, which makes you have to learn a whole new set of short codes

Recommendations to other buyers: Make sure to spend time on creating standard work documents for users prior to implementation. The production core is simple and could be refined for more usability.

Good product - but you need to do a lot of prep work.

Jun 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoyed seeing where I was at in terms of meeting my quarterly and annual goals, and how I could measure against them.

Cons: While the concept is good, there is still a LOT of work that needs to be done outside of the system. So many people think that this system is going to make goal tracking easier, and while it is easier, it is not "automated", which is why it falls to the wayside, and does not get thoroughly integrated into the company.

Recommendations to other buyers: The system is only going to work if the company truly takes the time to develop the goals for each department, see how they are interlinked with other departments, and properly rolls those goals out into the system. If you do not take the time to do the front end work, this system is not going to work on the back end.

AAMVA review - WS

May 10, 2016
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy rating system, easy to enter goal, objectives, etc. I like the notification emails it can send to other parties like employees or HR

Cons: lack of training from my company...there is more functionality that we are not using

Recommendations to other buyers: compare to at least one other system before deciding whether to invest or not.

Experience with global implemental of SuccessFactors

Apr 25, 2016
3/5
Overall
1.5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The modules are thorough and robust to meet our needs with operations in all of the major continents.

Cons: The configuration and implementation took twice as long as other vendors that I have implemented (loved Cornerstone on Demand and had a simple implementation).

Recommendations to other buyers: You will need a very sophisticated IT team to help configure and implement.

Sr Manager Procurement

Apr 20, 2016
2/5
Overall
3.5 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It seems straight forward in terms of how the software works

Cons: It doesn't have a 360 review module, comp module, and doesn't retain historical appraisals

Recommendations to other buyers: Look elsewhere as there are better products that cost a lot less

Review

Jul 17, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Was really helpful when finding IT Director.

Gets the job done but leaves a lot to be desired

Apr 01, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Sucessfactors gets the job done however not very well. The site is slow and searching for anything is cumbersome. Keywords bring back too many options to choose from, they don't narrow anything down. It sends too many email reminders once registered but then none before the event. The management functionality is decent, it allows batch assignments which has been a useful tool. Creating course offerings and scheduling is easy and very straightforward. From a user perspective it is not appealing, the notifications never seem to go away and there is continual maintenance requiring outages every week.

Complete Talent Management Solutions

Mar 11, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SuccessFactors offers a wide variety of products for talent management: recruiting, performance management, learning, and succession planning. This application offers a very good user experience for employees and consolidate the data into one place. This software is highly configurable.

Cons: The support and post sales service can be improved.

Recommendations to other buyers: Try to map out exactly what you'd like to accomplish with the application. This will identify potential issues or software deficiencies early on in your evaluation.

SuccessFactors HRIS

Feb 26, 2015
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The user interface and reporting are very easy to use, and the manager view is great!

Cons: The build-out is complicated, and can be costly. Really think about what your HR Business needs will be. I imagine that doing a buildout with several modules would be faster than doing them one by one. I am sure you can negotiate on the price as well.

Recommendations to other buyers: I recommend if you have a desire to do a lot of custom features. Make sure your HR rep understands the system. The SF customer service can take a long time to get you an answer to your actual problem.

Solid software that continues to improve each year.

Feb 26, 2015
4/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place. Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software.

Cons: Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules. Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules. Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.

Recommendations to other buyers: Try to map out exactly what you'd like to accomplish with the software. This will identify potential issues or software deficiencies early on in your evaluation. While SuccessFactors will help guide your process creation during scoping and implementation, you need to know up front if key elements can be included in the process or that specific results can be achieved.

System Admin Experience with SuccessFactors

Feb 23, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.

Cons: It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.

Recommendations to other buyers: Reach out to many company to get feedback and find companies who use the system in a similar way that you will be using it. We found many companies are happy with it, but didn't use it in the way that we needed to. And research other similar companies and reach out to them to to gather as much information as possible as well as request to see a working version of the system and not just screenshots or a presentation of how it's supposed to work.

Very satisfied!

Feb 19, 2015
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very user-friendly. Our employee population loved the interface, and HR found it very easy to use.

Cons: Had some integration issues, but SF helped us fix any issues we had very quickly.

Recommendations to other buyers: As always, compare your options but don't be afraid of price tags. Picking a system that will be useful and accepted by your organization will come at a premium price. However, you'll lose credibility if you go with a less quality system that isn't accepted.

Lots of potential--get prepared to use it

Dec 04, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is a great way to be transparent about expectations for employees, and it makes the review process as easy as using a basic calculator. If you take the time to set it up the way you want it, goals and reviews become so much more natural.

Cons: There are a lot of aspects to this site that can easily go unused and might be redundant with other software already implemented by the company.

Recommendations to other buyers: I recommend looking at all the features of SuccessFactors and seeing if you can consolidate your management process into this system. If there are any developers currently reading this, I would suggest integrating your services with a Google email platform, because our company currently uses Google and refers to SuccessFactors for tracking purposes.