ResourceMate

4.5 / 5 11 reviews

Who Uses This Software?

Resource Library Software designed for Churches, Synagogues, Schools, Non-profits, Museums, Prisons, Professionals, Corporations


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $295.00/one-time
  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Jaywil Software Development
  • www.resourcemate.com
  • Founded 1993
  • Canada

About ResourceMate

Resource Library Software designed for Churches, Synagogues, Schools, Non-profits, Museums, Prisons, Professionals, Corporations, etc. "I hate to sound like a fanatic..but I am. I am so impressed with your software. Congratulations on an exceptional product and a loyal company" Janine Walters, Director, Center Point Library


ResourceMate Features

  • Acquisition Management
  • Barcode Scanning
  • Barcoding / RFID
  • Catalog Management
  • Circulation Management
  • Fee Collection
  • OPAC
  • Patron Management
  • Periodicals Management
  • Reserve Shelf Management
  • Search
  • Self Check-in / Check-Out
  • Serials Management

ResourceMate Reviews Recently Reviewed!

Both the product itself and the customer service have been excellent.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great value for money and suitable in scale and complexity for the needs of a small library. ResourceMate is very accessible for staff at all levels and staff particularly appreciate the ISBN lookup function. Most important of all, the customer service has been unparalleled. I would recommend this product for any small library.

Cons: There is very little NOT to like about the software. Staff have found it easy to use and very suitable for the purpose.

Overall: Value for money; easy to use by staff at all levels.

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Very convenient in the African Post/Secondary school in which it (Essential Plus version) has been used

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, great customer support, good help manual, demo version, ease of upload of data from another software, user friendly and clear screens, ability to customise reports, labels, grid layouts, OPAC screens

Cons: 1) It would have been far better if the cataloguing module would have been a true relational database where the common cataloguing data (for all copies of the same book) like Subjects, Dewey, author, ISBN, title, imprint was in one table with the accession details (date purchased, price, bar-code) being in a linked 2nd table. This way a change in the catalogue table would be automatically updated for all copies of the book. 2) Accessible lists of subjects, authors, deweys (+ other authority lists) so that mistakes can easily be corrected throughout the whole database 3) Provision for bulk transfer of data across fields would also be useful.

Overall: Ease of use and flexibility

installation was a breeze

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: will test shortly. loved resourceMate 3.0. will let you know if we run into problems. very happy with service when needed

Cons: for us, too much flexibility. many options that we don't need, since we are a retirement home library.

Nobody is Perfect

Jul 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have worked with ResourceMate from its DOS version to SQL. I know of no other reasonably priced solution to library software of similar quality. We are a law firm that has purchased software from numerous software vendors over the past 35 years including some of the largest companies in the U.S. We have found ResourceMate support to be quick and efficient (unlike some of our other vendors). We have no complaints about the product. Our wireless scanner makes checking in and checking out easy.

Great Product--Great Service

Jul 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I took over the job of library assistant, one of my first tasks was to find a cataloging system that would fit the college's needs. The task seemed quite daunting until I found your product. You can imagine my elation to find such quality and value combined in one system! That was in 2008 and since then I have logged more than 6,000 items with RM. I have been very satisfied with both the software and the customer service. That rarity alone is applauded and appreciated in this computer age!

Resource Mate is exceptionally user friendly, easily adaptable to fit individual needs, expandable, and value-minded~what more can you ask for in a product?

owner

Jan 07, 2013
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Pros: better than just paper records

Cons: The categories that they have for books, tapes etc are not enough. the worse is about their customer care service. there was an error message that showed up about liscence expired (but liscence actually doesn't not required at all) and they made me pay $80 just to figure out why that window poped up.

Overall: Would not recommend anyone to use it as there are so many good optiions outside.

Vendor Response

by Jaywil Software Development on January 08, 2013

The customers support had expired in October 2008. The support issue took place in June of 2012.

Just What I'm Looking For

Oct 13, 2010
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Pros: Imports MARC records seamlessly by using ISBN

Cons: Does not accept payment by Western Money Transfer.

Overall: Excellent.

ResouceMate is Great for Smaller Institutions

Mar 03, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: After investigating several options, I am very happy that we chose ResourceMate for our small library of around 10,000 volumes and periodicals. It is an easy program to use and the support is excellent. The feature of being able to download records from other libraries makes life very easy for a part time librarian!

Cons: In the beginning there was problem with the program freezing up or constantly notifying me "This record has been changed" and the only way to fix it was to refile the data. This minor flaw seems to have been fixed.

Overall: I would without reservation recommend this to any small institution that has a library of books, periodicals, music, etc.

We Love ResourceMate

Jan 21, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Our library is small so joining a consortium would have cost us more in annual upkeep than we have allowance for books.
I looked at many products before I chose ResourceMate and tried them out to see how they ran. ResourceMate out preformed them all.
I was going to try the free software that is available but it is not as easy to use as this product. THAT is how much I love ResourceMate.
We plug in the ISBN and all the information comes up. Now, we still have to look that over because the information coming from the libraries may not be correct--but we do not have to wait an hour for the data to appear.

Whenever I needed help the customer service people have gone above and beyond normal customer service, working on the problem until there was a solution. I really appreciate the shared screen, I learned a lot with those invisible hands taking over the screen and showing me the way.

Cons: Getting our collection online has proven to be difficult.
I think there must be an easier way to do it but since I'm not a programmer--there you are.

Overall: If you are a small library or any other entity that needs to have your books recorded--this program really works well.

Pleased customer!

Jan 14, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Visually pleasing.
Easy to use.
Friendly, helpful tech support.
Affordable.

Cons: I do not have anything negative to say about ResourceMate.

Overall: ResourceMate is absolutely wonderful! I am very pleased with both the product and the technical support. ResourceMate offers many features and they are all easy to understand and use. I am very happy that I made the switch to ResourceMate and would highly recommend this product.

Resource Mate lives up to its name

Jan 12, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The "resource" in Resource Mate: our small school library has been improved by the rejuvenation of our information base on each book. We can catalog three times the data in one/tenth the time.
The "mate" in Resource Mate: training from available materials and the live chat have helped us learn the program and make it practical to our specific needs.

Cons: The printed guide that comes with the software could be more detailed. However, when we can't find the answer in hard copy, the live chat help has always addressed our needs with patience and specific answers.

Overall: We looked at several library software products and consulted with staff from several small libraries before we chose Resource Mate. It's been a terrific purchase for how we operate now, and for the future as our school grows.