Who Uses This Software?

MINDBODY serves and supports small-, medium-, and large-sized salons globally.


Average Ratings

451 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MINDBODY
  • www.mindbodyonline.com
  • Founded 2000
  • United States

About MINDBODY

MINDBODY salon software is designed to help you manage and grow your salon, from the front desk to the chair and everywhere in between. With a powerful set of tools at your fingertips, you can schedule appointments, securely process payments, manage staff schedules and prevent no-shows with automated appointment reminders. Plus, attract new clients and keep existing ones coming back with a suite of built-in marketing features. Enjoy more time to focus on what you love. Schedule a free demo today


MINDBODY Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

MINDBODY Reviews Recently Reviewed!

Apps are terrible!

Oct 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: The service they offered was false and faulty. To pitch one thing, and deliver another is unacceptable.

Cons: Not what is advertised. They continued to tell me that they were working on fixing the app, to no avail. Seven months of this nonsense!!

Many Functions But Complicated

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: They have a good customer service department that can help tutor you in areas that are not intuitive.

Pros: It makes quarterly or year end tax calculations a breeze. It can separate different types of income quickly and efficiently, and can go back several years.

Cons: It is quite pricey, so a start-up studio would want to wait until they have a steady income stream with a growing client base. Also, several of the features are complicated to use which can be frustrating.

I use MindBody, as a consumer, daily to schedule workout classes.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: MindBody is an incredibly easy to use and to the point software designed to help schedule + directly add reminders to your calendar, advertise, make payments to businesses, and keep track of your fitness classes. MindBody is a phenomenal tool to use as a client. Exercise companies/businesses that use MindBody make it accessible for clients with busy schedules to book time to take care of themselves through exercise.

Cons: I wish I did not get logged out of the app unexpectedly and when my phone does app updates. Not that big of a deal but it is annoying to get kicked out.

Overall: Instant reminders and calendar management of fitness classes.

Good program but could be better

Oct 10, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use buy products and sign up for classes. Intuitive and no too difficult to figure out and understand.

Cons: i don't like that every place has their own mind body log in. I would like to log into mind body and see all the gyms and studios i use in one place and be able to navigate to them that way.

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Easy to use And navigate, is super organized

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I absolutely love mindbody. I have used it at two gyms I have worked at. Both Training Mate in West Hollywood and Orangetheory Fitness. I have more restrictions on what I am able to use at Orangetheory (I am unable to do things like merge accounts) but it is still an amazing system to use. By the click of a button, we are able to book our members into their classes. And my favorite feature is being able to do charges with mind body. It is so simple and helps us so much. It ensures safety for our members when the credit cards are declined, it says why, if it's stolen or if we should not honor.

Cons: I overall really enjoy using the mind body software. I would have to say the one thing I dislike it is when the system goes down. When it goes down you are unable to view any pages other than the hiccup page. Other than that, there aren't any problems I see.

Great program for any yoga studio

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: -easy to use
-love the "add to calendar" feature which adds the class to your apple calender
-simple
-extremely organized

Cons: -needs more profile customization
-love it though , can't think of any cons
-every feature is great

Overall: Easy yoga class booking and canceling, adding said classes to my calendar with the app

Service has gone down hill in the last 24 months

Oct 06, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: MB has been the industry standard for yoga and massage for years. Their product offers many layers of functionality for service based industries. Mobile app is useful for scheduling.

Cons: I have used MB for almost 8 years and used to love them but they have changed significantly recently. In the last 24 months the service and product has degraded significantly. Customer service calls average a 45 minute wait during the days, call back service doesn't work. CSR, are now poorly trained at finding solutions (they used to be amazing). Bugs continue to pop up with each revision and most remain unresolved. In January 2017 errors with the online scheduler became excessive (4 in one month) where clients booked apts online and we were never notified of their requests.
Then with the addition of text apt reminders it increased charges and I was unaware that other providers did this at no extra charge. Then in January 2017 an email from the president (which intentionally went to junk mail since it didn't come from the known sender like the bills come from) indicated a necessary increase with no new functionality. Leaving them has been hard to transfer data to a new provider, but worth it.

Overall: It provides a one stop program for practice management.

The customer service was annoying

Oct 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The ability to have customers was great in the sense they could log in and or book classes without the owners

Cons: The people working for the company and the constant phone calls from customer service become overwhelmingly annoying

Have used this scheduling software for years to sign up for classes & workouts.

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app works well.
Very good customer support.
Large amount of reporting capabilities and options to set up and customize a site.
Integration with other systems such as Club OS.

Cons: Duplicate profiles
When adding someone to the system, it suggests duplicate profiles that are not at all similar to the name.

Overall: Use it in the fitness business every day.

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Use it to keep track of my clients.

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Can book clients from my phone or any device that I can download the app with. Helps me keep on track with my business.

Cons: Some options are hard to accomplish using the app form of the product. So I'll go online to accomplish instead.

I do not like this app. It appears to be easy, yet I have had several problems with it.

Oct 05, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like the schedule. I can see what classes I have scheduled. I love the look of the app. When it works, it works well.

Cons: The app has a lot of problems. It constantly asks me to sign in, after I have selected, remember this login. Sometimes, it will not show my schedule. Other times, it will be missing dates I know I have signed up.

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Software does what I need it to do: automate the scheduling and payments with clients and staff

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: most of the bugs have been worked out. when an appointment will not check out, it is usually due to user error. collecting payments

Cons: payments can take up to 3 days to post to bank. software can be sluggish many times. too many features that are not explained or useful

Helpful

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We can book our members classes for the whole month! I also love the contact logs very useful for when write notes to know about members!

Cons: That they are not able to book classes past their bill date on the mind body app. I dislike that I can't delete documents because sometimes it's easy to add the wrong documents on the wrong profile.

Yes, it does a lot of things, but POORLY!

Sep 30, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: 24 hour customer support - I do find it's best to contact support between 3 and 5am though if I want to get through to someone quickly.

Cons: So many things! To get anything done it seems like to you have to go through so many steps. I find that the bulk of my time spent working with the yoga studio is trying to get things done on mindbody! They are so expensive. You can only get to merchant information M-F during business hours (there should be a portal to this information) and overall very buggy.

The software has empowered me to be the CEO, COO, CFO, CMO and everything in between!

Sep 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the Business app. I am able to run my business on the go and be in touch with clients, sales, overall business view. I am addicted to it!

Cons: I am not able to quickly and easily email or text a class roster or a segment of clients who have attended a specific class type in the past. The only method of accomplishing this is time consuming and klunky.

It was a huge learning curve for me (and still is) since I came from using a much simpler POS.

Sep 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Auto pay, email confirmations (I still consider myself a new user as I have not accessed the majority of its features)

Cons: As much as I love customer service I fee like I have to contact them quite often because of all the little nuances of the software. Also I don't believe it lets you schedule couples massages?

Overall MB is a good system that we enjoy using! Learning new thingsabout it daily!

Sep 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, always changing to make things easier/ more productive for the users, integration abilities!

Cons: Mobile app not as user friendly as the desktop. Would like to do more with the mobile app, such as discount one of the two same items (if we do a buy one get one 50% off promotion) They support team was able to help answer questions that will make things easier and allow us to do things we did not think we were able to do!

Lots of same hiccups constantly happening

Sep 29, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to use
Easy to ask students to use it.
Once you know what you are doing then it's easy to keep doing that.

When things change, it's very visible and easy for my teachers to figure out.

I like how the most important things you need to pay attention to shows in red.

Very user friendly.

Customer support is very compassionate.

Most people are super knowledgeable

Cons: Same errors keep happening for workshop feature

I assigned the pricing options for workshops but it doesn't show for people to buy online through mind body app.

This lead to loss of business because people thought the workshop was full when it wasn't.

We couldn't even us the "buy" option next to the name before the workshop to purchase the workshop.

We had to go to retail section and bring up the person to buy the workshop.

Then we had to go to each person's account and assign the pricing option to the workshop.

Great success with integrating mindbody into our studio and setting it up for all clients.

Sep 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The functionality the accessibility of the program itsefl. Having the branded app to customize our look to our clients helps stand out from the norm. The reports for all clients and sales make it easy to track your progress and make changes immediately.

Cons: Auto emails are difficult to tailorize and see who accepts them or opens them. An easier way to set up contracts for all clients and using a promo code. Mobile app is not as user friendly for business portion.

Simple to understand.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very simple to navigate- no made up terms or fancy lingo, just is what it is. Also the look of the app.

Cons: Both the app and the desktop website crash at least, if not more than three to four times every day.

Mindbody has been a complete game changer for our business. Increased revenue & decrease stress

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I love that we can make sales while we are sleeping. We live in such a connected world, and people are always online. Having this software so people can sign up for clssses and pay for memberships in their pajamas at home has increased our revenue 220% in the last year. The support is great and the stress it has relieved from our staff is worth every penny.

Cons: There are some functionality issues that make it difficult to use at times. The online store for merchandise Is not easy to use and not as beautiful as the rest of the software is. This could use improvement to help us sell our retail items easier online and increase our revenue even more.

Overall Mind Body has been easy to use and pull reports.

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Mind Body Online staff is really helpful and accommodating if you have the monthly service plan. There are many reports that come standard with the software that are useful in analyzing the business, and they can also build custom reports if needed.

Cons: The software crashes in our stores every couple of weeks but usually comes back up relatively quickly. Any custom reports or data work take a long time to get done (at least 2 weeks). Also, because the company is so big, you have to work with different people depending on what you need to get the job done.

Overall: Reporting, appointment booking (online and through an app), checkout and POS processing.

Very comprehensive spa, workshop and class booking software but too pricey.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really loved how easy this was to use, especially since I'm not very good at computers. It offers lots of platforms for a variety of bookings.

Cons: The price was too much.

Overall: Ease of booking

Amazing

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Use friendly. Love the color. Like how easy is to book. Love ho easy is the setting the business profile

Cons: Price. Should be base in the amount of money the business make. Maybe a porcent will be better way. Or a feet per transaction. That will be amazing. For new Business to start.

Overall: Everything. The control of my financial the my business. Get the control to the clients to book. Cancelation fee. Are the best. I don't have to ir and go to the bad conversation.

Stay FAR FAR away, Customer Support and Sales is a joke

Sep 13, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen.

Cons: Work Item 506732 - [Public API][Verified][GetClientServices][Business App] Unable to check out appointments with services that are associated with a service category relationship

This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our Terms of Service, and how they do not grant compensation for work items such as these. The compensation you were given was related to your experience, and not associated in anyway with a loss of revenue, or increase in cost associated with this work item. Because you have already been compensated for your experience with this issue, there will be no additional or ongoing compensation applied to your account.
Internal Communication: I have reached out to our Developers for the most current information about this issue that they can provide to us. When they reply to me, I can relay that information to you. You will also be proactively notified via email when the issue is resolved."

This is fine and all but Mindbody will not sit here and continue to charge us full price for less than half of a product. Literally when teachers cannot check out lessons properly the system doesn't know to bill for the lessons. That means an overall decrease in revenue and a break down of the billing system.

Vendor Response

by MINDBODY on September 14, 2017

Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interim, our support team is available to assist you if you want additional updates, or you can reply to the email you received from our Tech Support Team Lead earlier this week.

The worst!

Sep 07, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We had worked with MindBody since 2007 and for the first few years we were really happy with their service. However, since they started making change after change in 2013 their program causes Safari to crash and their recommended Dymo printer is no longer compatible with most browsers.

Cons: They interrupt business on a regular basis in an effort to "improve" their software. They have been doing this since 2013. Although we and other business we know that still use them or used to use them provided feedback on the disruptive process they still opt to run these feature changes during peak business hours. It is disrespectful of MindBody to constantly disrupt business for those paying for service. Our rep tried to upset us in February 2017 and was told "No" given all the disruptions we had experienced. He ended up signing us up for an increase anyway and we are still working with them to get back the money stolen.

Vendor Response

by MINDBODY on September 14, 2017

Hi Bridgette- Thank you for sharing your feedback. We can see that our team fixed the issues regarding your software level and credited you $223 on September 7. We do perform planned maintenance on our software, but it is scheduled to occur during the least impactful time for each time zone, either late at night or early morning. If you experience service delays during your routine business hours, please check our status page at http://status.mindbodyonline.com/. Please let us know if you have any other questions by sending an email to reviews@mindbodyonline.com

My least favorite software to use

Sep 05, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much, but a lot of gyms use it and so I'm well-versed in the software and have been for years now.

Cons: Let's see: constant glitching, user (client) complaints, extremely pushy sales reps, too expensive and unreliable. This would be my last choice of the lot.

Overall: When it's working properly, my clients are able to book online.

Horrible!!!!! Total rip off!!!

Aug 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I didn't even finish the set up course to get the software off of the ground. I did not find any pros with this Company that could not be found with some of the other companies of this same caliber.

Cons: Most companies give you a 30 day trial. Beware because MINDBODY does not. They offer me 3 months at half priced; however, signed me up for a package that was double the price I thought it would be. It takes over a week to get an appointment with a specialist to help you set up, and the software is not user-friendly. After 3 months, I was still not utilizing the software. I tried to cancel for 2 weeks. Two days after I cancelled, they charged my card for another full month of use. There are other companies that are economical, user-friendly and easier to set up. I do not recommend this company.

Overall: None

Vendor Response

by MINDBODY on September 07, 2017

Hi Kimberly- Thank you for taking the time to share your experience with us. Our terms of service do require a 30 day notice prior to canceling a subscription. After you canceled your subscription, you were billed a prorated fee for 28 days which fulfilled the 30 days notice required. If you have any additional questions or would like to share additional feedback with us, please send an email to reviews@mindbodyonline.com

After about 3 years using this software I decided to cancel this week.

Aug 17, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It is a reliable software. Works well on both online and mobile versions. It is well known in the industry, which means your clients may find it familiar.

Cons: Too expensive and always increasing the price, which they try to justify overly promoting things you will probably not going to need. Also, Mindbody used to say how many millions they are investing and blablabla, to justify increasing the prices.

Too complicated to use. Prepare to spend lot's of money and time in their 'academy' courses. It is like an old windows system, where you have many ways to getting to the same thing usually getting lost or forgetting in the middle what was you doing... So complicated that they need to have such courses just to teach you the system (or make you more dependent of their system). Without their trainings you are in trouble.

Poor costumer service. If you are joining or leaving the company they will give you some attention. If you are a regular costumer, prepare to be ignored and wait long for an answer.

Do not recommend at all.

Overall: I benefited from its booking system, payment system and customised app.

Would love to find an alternative

Aug 16, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: MindBodyOnline is used across many studios so it is easy to use. It does most of what I want it to do but not necessarily without workarounds. I really wanted this to work but it's now getting my financials wrong and this is huge for me.

Cons: Very buggy. The phone app acts differently than the web browser application. It's making it nearly impossible to trust my appointments, sessions and payments for clients. I run my studio with the mobile app and it's getting increasingly challenging. As I am a small business, I feel that I don't have much weight to influence positive changes to the app through customer support. I've been told it's because I'm on an entry level version of the app and that if I upgrade I can get what I need. I don't feel that spending extra money after experiencing ridiculous price hikes over the past 2 years will help. I am desperately looking for an alternative to run my business. I've tried several times to talk with customer support and they are always very friendly and try to be helpful but I think they are limited to how the company is being run. I was told to email the CEO directly, I did that 3-4 times and my emails went unanswered.

If there is anything I can tell you not to use:

Referred by Relationship- It mixes packages and false payment information between those two clients

Booking appointments by mobile app- It allows you to book and it automatically takes sessions from their package and reserves it for that session. When you check how many sessions they have left, it's not accurate because it already reserved these sessions so it looks like your client is due for payment when they are not. The web app does not do this!

Overall: It was relatively easy to setup and get going but I wished that I had more alternatives to test before putting my entire business on this. I am seeking an alternative.

Vendor Response

by MINDBODY on September 07, 2017

Hi Lorrie- Thank you for sharing your feedback with us. We are actively working on improving our mobile apps and recently released a refreshed version of our mobile app. Each level of our software does offer more features, and we do recommend that you use our Starter level or above. If you do decide to leave MINDBODY, please keep in mind that our Terms of Service require a 30 day written notice prior to cancellation. If we can help you at all as you consider your options, please let us know!

Yoga at the Ashram

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bringing us out of the stone age in a professional and smart way. It's a clean site that clients will enjoy using once we go live.

Cons: For non-techys it's a little tedious to navigate. There are so many options to comb through, many of which we won't even need.

Great for Sports Facilities

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Great for sports facilities to track their classes/lessons/camps etc. Handles scheduling well. Easy to set up new events and activities for users.

Cons: Not easy to integrate into websites. Currently has to have a bridge to integrate with your website which costs additional money and takes programmers to connect.

Easy to learn. Lots of customizable options.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love how customizable it is. Everything is tailored to our needs. Easy to learn and get set up. Tech support is awesome and super helpful.

Cons: Going from an installed software to cloudbased is a little tricky. It's slower than what we're used to.

Overall: Cloud based makes it easy for our stylists to access their schedule wherever they are. We LOVE the app.

expensive. year later and its still not fully operating even with mind body help

Aug 07, 2017
5/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: that you can customize your own soap notes, text reminders and have multiple locations but its effin ridiculous that its still not up and going

Cons: i can't block times without remembering to click hide from patients. why would i want by default me to put down a personal note everyone can see?

Overall: none so far. I'm giving it one more go before cancelling it

We have had Mindbody for over six years now and love how it we are better able to serve our clients!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The ability to track our success. The ability to offer our clients online service. The customer service is AMAZING!

Cons: I don't have any Cons at this time. If there is a problem, Mindbody fixes it immediately!! Happy Happy Happy!

User-friendly, I've been using for 5 years and I think it's great

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like all the options that are available - I can turn on and off according to what works best for my business.

Cons: Reports can be a challenge and confusing, but attending MBU has helped. Over the years support has been tougher to get a hold of-but it's still timely and effective (just not as quick as it used to be).

Everyone is super friendly & so helpful, the program is way deeper than I realized.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Details, so much info is available for reports. It helps with marketing, using the emails, also monitoring prices through reports.

Cons: There are some limits, like what's available or not available on the app. There also seem to be commands or options with similar names, sometimes figuring out where I want to go in the program can be time consuming.

Overall: I learned what business needs to improve on, where I should be focusing

Comprehensive but rather complicated technically

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The variety of reports contained within the software allow for significant tracking of sales, marketing, staffing, and attendance metrics to mention just a few

Cons: The software has numerous redundancies within the stacked menus. This creates confusion about where is the appropriate location to go during on boarding.

A lot of capabilities but a lot of room for more

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that we can track every interaction we have with our members. We are able to have a continuous relationship with our members solely based on our contact logs and every person that follows up can use that contact log to keep the relationship strong.

You are able to track EVERY aspect of running a business, from revenue to member activity. One program to rule them all.

Cons: There is so much and if you aren't in MBU then you may not have the ability to utilize all aspects to their full capacity.

Overall: I am able to fully commit to member relationships based on what is available to me thru MBO. I am able to contact and connect with every member and track that interaction. Once we transition to memberships on the program it will be nice to have ALL information in one system instead of toggling back and forth between multiple.

User since summer 2015. Awesome customer support!

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it helps me track my KPIs so I know the health of my business. It's easy to train staff on the system, too.

Cons: Some pieces are not intuitive and sometimes the system is slow to load. We've also had some issues with the branded app.

User friendly, detailed reporting, info at your finger tips!

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Detailed info about your business is accessible anytime, and from wherever you are. You can always be connected to your business!

Cons: There are a few tweaks that need to be made and items that need to available for appt based businesses. I wish I could personalize the site a bit more. Also wish that the size of business/ volume of business was considered when pricing is issued both for branded app and software.

Overall: Better tracking of retention, sales, and all other KPIs.

I love MindBody

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the versatility and organizational structure for class listings and client profiles. My favorite features are the mobile application and the client self check-in that I run from an iPad.

Cons: price for nonprofits, more significant discounts should be offered to organizations who don't focus on revenue

Overall: Payroll reports, clock-in feature and client management.

It's like having a personal assistant or a business manager, gives me peace of mind.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy of use and the customer support. I use online chat all the time, and it's great knowing that instead of fumbling around and trying to figure out what to do, I have someone who can walk and talk me through every concern, so that my clients get professional service each time.

Cons: As a start up small family business, we struggle with the cost of this. And the accelerated software is a huge cost which we cannot afford, but I wish there was some sort of packaging that makes it a bit cheaper.

Overall: The only software I need to run my business professionally, which takes care of my clients.

We use this for our yoga studio. it has a lot of functionality but also is very challenging to use.

Jul 28, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that you can do almost anything with it. it gives a lot of options that can fit any business model in the health and wellness industry.

Cons: There are some basic features that can be challenging to use such as making sure workshops are set up the right way. Recently, we overcharged a client because the screen was hard to read and understand on that client's account. We figured out ourselves that the client had been potentially overcharged. Even customer support wasn't able to figure it out.

Overall: a lot of functionality. the ability to do many things in one place.

For the sake of your sanity, stay away from this company

Jul 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: That I cancelled it. I'd like it if I got my money back. I like if they told me it wasn't suitable for my business, before I signed up and they took my time and money

Cons: It's ridiculously complicated and time consuming to set up. A trainer calls you once a week with a 45 minute tutorial, it takes weeks to set up and seriously wasted a lot of my time and patience. After all the time and trouble, mine couldn't be set up, as my business is in various locations. I explained this to them, during their sales pitch. They could have told me it wouldn't be suitable for me, before I signed up, I had explained what I wanted. I went thru weeks of nonsense with them. If you call them, you'll be passed from one operator to another, I was on hold today 1 hour. I had to cancel my subscription with them. And then, the final kick in the teeth, they're keeping my money!!! They've done nothing but cause me hassle and they're getting paid for it! I'm beyond disgusted. I wonder how many other business they promise a service to, can't deliver and then keep their money.

Overall: I'm so stressed out with dealing with them today, that I'm off to get a bottle of wine

Poor Functionality, poor customer service,

Jul 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I do not recommend. Very expensive for what you get. Especially customer service. Don't use this...

Pros: Not much positive about this software. Once setup (see bellow) kind of works, poor layout. My clients didn't like the way and trouble they had to go through to book.

Cons: Can't send sms reminders. Leave a message they'll call you back... Maybe in 2-5 days, emails worst. takes 3 to 5 hours to setup with staff over the phone. Staff don't seem to know the product. Very hard to change classes (days/times). After clicking any changes screen flashes, nothing to tell you that it has saved changes.

Love it!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The scheduling options, the room options. I was able to adapt it for my equestrian business and works wonderfuly

Cons: Sometimes it crashes, I think it just needs more work on test runs etc in order for it work 100% better

Awesome! I've been impressed from day one with the softwares ease of use and customer service. The

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality and constant updates help keep my business running smoothly. The culture of the MindBody staff makes you want to work with them!

Cons: I wish we could choose between multiple merchant services providers to keep rates more competitive on credit card processing.

I am in the process of building out my studio and MINDBODY® has been so instrumental in my success!!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly if you know where to find everything - that's why I recommend going to a MINDBODY® University Event!!! Game changer!!!

Cons: In all honesty, I haven't found any kinks in the software that bug me that much yet?! The fact that I'm not an expert is what I like least, LOL!!!

Overall: An entire community of support and like-minded individuals!

Amazing

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Pro is the Company and its VALUES. Mindbody's passion about health and wellness education. Changing the world one person at a time thru health. Their desire to provide a platform for the small guy to manage their business and have the time to take care of the most important asset--people.

Overall: It changed my business

I love that support system includes the care of the wellbeing of our business.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having events like MBU and MB BOLD that bring the other businesses and experts in our industry together to allow us to share and support one another. Without this support, it would make our business harder to run and manage. MB One is going to be such an asset to the business in keeping us connected to help each other.

Cons: Having the ability to create custom detailed reports to fit the exact business model we run. We do get what we need from the reports system. Customizing to our particular needs would be even better

Not the best

Jul 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It does what is it supposed to. Schedules appointments. Point of sale. Same as any other scheduling software

Cons: Extremely over priced. The software is not too easy to use. Does not work as well as other softwares. Clients did not like the online booking

Overall: None. Pricing was ridiculous. Wasn't easy to use. Vagaro is a much better program

Vendor Response

by MINDBODY on July 20, 2017

Hi Kimber- Thank you for sharing your experience with MINDBODY. We'd like to know details about what made the software difficult for you to use. Could you send us an email at reviews@mindbodyonline.com so we can share that with our User Experience team?

Frankenstein's CMS

Jul 18, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Usually works and looks pretty good on client-facing side. It looks like 1998 on the back side and runs beautifully by 1998 standards.

Cons: Bugs. Lack of integration with other software. Bugs. Lack of integration with other hardware. Bugs. Makes your accounting WAY more difficult because of : bugs. We spend money to hire and employee so they can fix the errors caused by bugs. Angry clients who have been marked as "unpaid" because of bugs. Angry employees because nothing is intuitive. Angry business owner because I am a UX professional by trade and MINDBODY eats my soul.

Constant price increment, technical issues and unfriendly staff!

Jul 14, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to operate, lots of features! Nothing else to say really, can not think of anything else, not happy overall and def not worth the money I pay

Cons: Lots of technical issues, constant price increment, very unfriendly staff! The app crashes all the time

Vendor Response

by MINDBODY on July 20, 2017

Hi Ati- Thank you for sharing your experience with us. We'd like to have a member of our customer service team reach out to you. Can you send us an email to reviews@mindbodyonline.com sharing more about your experience and include your MINDBODY ID?

Everything You Need

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use the MINDBODY App at the yoga/barre studio what I work with and it makes booking classes SO much easier. It also takes the time out of taking payments from our members because they can purchase memberships and passes right through the app! Our clients also love that the app syncs with their Fitbit and can show calories burned and heart rate information from the class!

Mindbody is a great way to manage group exercise classes.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online Registration for group exercise classes. Members can register for a class online and not worry about showing up to and the class being full.

Cons: Not really a con, but some people simply do not like using computer and need a better way to incorporate people showing up and people signing up online.

Overall: Directly communicate with members based on their interested and use of our facility.

Not accessible and very expensive

Jul 08, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Customer service is very kind and assisting you to get a job done. If they don't know how to do it they are very proactive about learning how to do it even though it may take you being on the line with them for a really long time. But they are really nice people.

Cons: The 20+ minute wait. The phone system that doesn't call you back. The lousy music you have to listen to when you're online waiting. The price is exorbitant. Now if you have a problem, and you get up to do your scheduling and billing earlier than 8 AM , you may not be able to get into your account because other countries don't have the security information needed to properly assist you . So you got up early for no reason at all. And then you're working all day long with clients and you have to take your lunch break or time you don't have to call MindBody and then you sit on the phone for 20+ minutes.

Overall: It organized my billing and scheduling. That's very helpful. It makes it easier to find reports. However now that I do not pay the high dollar amount I do not have access to many of those reports.

Vendor Response

by MINDBODY on July 12, 2017

Hi Gigi- We've looked into the case you referenced about our team being unable to help you and we've asked someone to reach out to follow up to prevent something like that from happening again. While we do offer 24/7 support, there are some specialized teams that are only available during limited hours. We are actively working on improving this experience for our customers, and appreciate you sharing your feedback with us. Please let us know if we can assist you with anything further by emailing us at reviews@mindbodyonline.com

Horrible... stay away!

Jun 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: membership restriction
payment on account
Italian consumer online portion

that's all... nothing else to say

Cons: everything!
* Constant price increase
*basic level gets you nothing to do the basics for your business
*contract only single item entrance
*reports: I cannot get reports that are required per the law in Italy at the basic level. The report is a basic sales report broken down by tax category. Again, this is a requirement per the law in Italy.
* MBO Lies and doesn't care about improving things it need to get compliant to sell in certain countries. They are aware but do nothing about it. It is highly frustrating
*was sold the Pro level initially even though I didn't need 90% of what it offered and was told the MBO app was available in italian. It was a lie. After I bought it, they said 1 month and it would be available. 1.5 years later and it still is not available.

MBO is not a viable option for CrossFit boxes. I do not recommend it for small businesses or a CF Box. You will waste hours for nothing. There are better systems for less money.

Overall: none

Stay away

Jun 27, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Membership restrictions. payment on account consumer online portion is in Italian ( the language of the country I live in)

Cons: Everything! Was told the app was available in Italian when I was sold the system. 1.5 years later there was a price increase and still no Italian app. I am in Italy and this is one the most important features of my business. * lowest level barely gives you the basics you need to run a business. *By law, I need sales broken down into 3 categories: 1. total sales 2. sales at 22% VAT 3. sales at 10%. Unfortunately, at the basic level this is NOT offered. My sales reporting is per the Italian Law as we must report to the government in this format. It isn't worth paying extra a month for a report I need by law. *By law, I need scontrino and fattura capabilities which they do not have available for Italy yet they continue to sell to Italy. MBO is not compliant with Italian law. They have been very unresponsive in correcting anything and continue to sell in Italy. *TotalWOD not great *Can't put more than 1 item in a contract. *can't do inventory *horrible customer service. takes over a month to get a response via email and several hours waits on chat or phone. *constant price increases *there is so much more I really do not like about Mindbody Online. They shouldn't be selling in a country that they are not compliant with the law at the basic price. *They are NOT designed for a CrossFit Box. *The system is too slow regardless of the operating system. I have tried it on a MAC and a PC. *when a SEPA/ACH fails and gets returned, it doesn't alert the system. It used to do it with the first 3rd party processor (ayden) but doesn't with PaySafe. MBO said they would look into it and never got back to me so now when something fails, I manually adjust the account. It is a pain. A software system should make your life easier.... NOT mind body online. Worst system ever! I am would not recommend it to anyone especially a CrossFit facility operating as a normal business (non ASD). You will waste hours with them. Truly, think twice before you choose MindBody Online. It is horrible for small businesses.

Company was great until they started marketing competing services when members were scheduling.

Jun 27, 2017
1/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Popularity of program but now they are all about making more money not serving their clients and advertising serves for others.

Cons: Customer services. Again they started marketing similar services to my members and trying to take them away from my club. They also are resisting my endnof service agreement when they changed their services.

Overall: Scheduling

Clunky software and poor service when something goes wrong.

Jun 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The app works really well. That's unfortunately very hard to find. Though it functions well, it was still really limited in what it could do.

Cons: Ease of use web forms is key to gaining new leads online. Mindbody requires an outside source to even get forms on a website - you have to use healcode. Healcode breaks dowm a lot. Then, even after someone goes through the form process, it's not easy for the lead to navigate the mindbody website for the first time. I received many complaints about this.

Overall: I tracked client attendance and payments.

Issue signing into classes

Jun 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use! I Love that you can see where you are on the waitlist and all the classes avaible.

Cons: Hoping MINDBODY WILL help with this issue. My sister paid for a membership at the gym but now she wants to get a MINDBODY account to sign up for classes online. But when she goes to sign up for classes the app thinks she hasn't paid because she didn't use the app to pay for the membership. Is there a way around this Issue?

Vendor Response

by MINDBODY on June 27, 2017

Hi Makenzie- Can you send us an email at support@mindbodyonline.com so we can take a look at this for you? Thanks!

Poor customer service

Jun 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Requested call backs that were never returned. Tried to contact through email to cancel subscription but received email saying that it was an intricate process to cancel. After waiting on the phone for over 50 minutes more than once. They charged me more amount before I was able to talk with someone. Then they told me that they have a no refund policy and to have a good day!

Terrible. Was not told subscription fee was only restricted to one location. Customer service is slow and rude.

Jun 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing good to say. Just shocking experience and can't wait for refund and cancellation! Total negligent misrepresentation of the sale agreement as I had told the sales person of the 3 locations our business operates in and she even got the addresses of all 3 but failed to inform me that to have all 3 locations listed on Mindbody would require 3x the subscription fees!

Cons: Misrepresentation on sales call. When I demanded a refund, the customer service told me that she would help me "build a case" in the request and that it would take 7-10 days for her to find out if it is successful. Excuse me? You legally misrepresented a key term of the sales agreement and now you want me to wait for the case to be deliberated? Do you want to be sued for legal misrepresentation? When I asked to speak with her supervisor, she told me she also needs to send a request form for that and it may take days for them to get back to me. Totally agree with all other reviewers here about terrible customer service and difficulty to cancel the subscription. Really wish I never had signed up with them!

great !

Jun 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: MINDBODY's scheduling features offer a great deal of flexibility, with the ability to set staff permissions, assign classes, clients, and tasks to specific staff or rooms, and offer a number of different products and price points to potential customers. Once you've assigned the appointment to a staff member, you can view the entire staff's scheduling on a columnar chart and easily edit appointments with a click or a drag

Cons: MINDBODY is a comprehensive piece of software, with numerous tabs and features to navigate. Many users complained that MINDBODY was overly complicated and difficult to use

Easy to use for finding studios and deals in your area.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can use Mindbody to sign up for all of my favorite studios and that the app informs me if my membership has run out.

Cons: I wish that I could select a class time to sign up for for mutiple weeks in a row just by hitting one button.

A shocking experience

Jun 15, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: We thought the software looked great and felt it would really help, the salesman was brilliant, and a stranger to the truth

Cons: Sold a dream, which failed to come true, do not buy, They are rude, no customer service, no support, everything was our problem, they came back and asked for extra money every time we spoke, the system does not work, we had to give up and now don't use it, it is absolutely rubbish supported by the rudest people possible. We complained in writing, no response was received, we lost a lot of money over this shocking experience.

Vendor Response

by MINDBODY on June 19, 2017

Hi Ludovic, Thank you for taking the time to share your experience with us. After looking into your account history and your feedback, we'd like to speak to you to learn more about how we could have improved your experience. Could you send us an email at reviews@mindbodyonline.com with more details about your experience so we can share them with our support teams?

Clunky, counterintuitive, expensive

Jun 14, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This software has a lot of features and is very comprehensive but the ability to use the features is stymied by its difficulty of use

Cons: I have never liked using this software but once we implemented it I felt trapped. I find it difficult to use, slow, it has an ugly interface and it's just very expensive for what we use it for.

Vendor Response

by MINDBODY on June 19, 2017

Hi Luke, Thank you for taking the time to share your experience. We've shared your feedback with our Customer Support team and someone will reach out to discuss your feedback and how we can improve. Please let us know if we can provide any other assistance by sending us an email at reviews@mindbodyonline.com

Makes Keeping Up With Fitness Classes a Snap

Jun 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to locate local fitness centers, access schedules and book classes. Makes all types of places very accessible, even if you've never been there before. Makes it easy for me to schedule classes from absolutely anywhere I have internet access.

Cons: It can be a little easy to accidentally switch dates on the calendar and book a class for the wrong day.

Mindbody has made it so convient for our practice.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of favorite things about Mindbody is the fact that it's so easy for our patients to pay for our services before or after getting treated without having to go to the receptionist desk. As well as paying for classes thru the Mindbody app.

Cons: I wish Mindbody had medical billing thru the app with a clearinghouse. That'll be so convient for our business.

Exhilarating, Exciting, Intriguing, Fun

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The versatility is what really stands out to us, being able to leverage the software in ways that help us grow and adapt

Cons: The very few limitations in regards to how we operate as an arrivals based business (MindBody Express App specific)

Overall: It runs everything for us from front desk schedule, payroll, our sleeping rooms, client tracking and payment processing.

Mixed feelings regarding Mindbody

Jun 07, 2017
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can do so much in just one place it makes it very convenient and useful and does indeed save time.

Cons: As a user it is very frustrating to not evening be able to see booking prices without creating an mind body account!

Best software ever!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online scheduling and automatic payments make running a business extremely easy. I was able to customize the software to my business. This software has saved the business more than the cost of use.

Cons: The hardware should be able to be set up as part of the monthly payment. I would own all of it instead of none if this were the case.

Overall: Online scheduling, client control, and automatic payments are on top of the list.

Awful waste of money as a healing arts practitioenr

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Branded web looks great, and great tech support available round the clock. I have nothing more good to say.

Cons: Do NOT use this product if you are a doing single session appointments. It is set up for fitness classes. With the branded web features, that make it look pretty, there are a lot of problems, that the support team doesn't know about. You are taught to build something from scratch, test it, and then are not warned that actually a lot of what you've build doesn't transfer to branded web. Also, a lot of their features just don't work. For example, their default welcome email (that you send to clients you have made accounts for) doesn't work!!!! It took 2 hour of tech support to come with a basic solution. When I asked for compensation for the time wasted, they said no, and my only option was to cancel. For classes, it's probably great - but know there are still many problems within the system. They obviously have a big tech support team, because they have a lot of technical problems within their system. This has just clearly become acceptable to them to have. For the money we are being asked to spend, I disagree.

Vendor Response

by MINDBODY on June 09, 2017

Hi Shelly- Thank you for taking the time to share your experience with us. We appreciate your feedback. While many of our subscribers are class-based businesses, our software is also designed for appointment-based businesses like yours. We would like the opportunity to connect you with a member of our technical support team to learn how we can improve your experience, especially branded web and the welcome email. Could you send us an email at reviews@mindbodyonline.com so that we can connect you?

Trying to Quit, Not Worth it. Just like Cigarettes.

Jun 05, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use, since it is very basic.
Tough to quit, since they don't return calls.
Easy to sign up, still trying to quit.

Cons: It is very basic.
It is expensive.
The mindbody community is not a selling point.
Not practical for a sole practitioner trying to keep costs down.
You are better off paying a higher percentage per transaction. (+1.5%)
All other components can be provided for free and with better charts.
Customer service is my biggest gripe with them.
VERY tough to get them on the phone.
To this day I am trying to get a hold of their department to cancel my subscription.
Which conveniently for them operates on a separate schedule (closes at 3:30pm PST)
Today for example I called in and waited for 4 hours (until 3:30) with no call back.
Tomorrow might be the same. Woohoo.

I put mindbody in the same category as COMCAST.
That is pretty bad company to have.
Easy to get in, like pulling teeth to get out.
Nothing inspires less confidence in a user than that kind of membership model.
It will not serve them well, and I will refer away from them when possible.

The software is good, but I feel like it could be better.

May 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that the software is easy to use for every day tasks like scheduling appointments, etc. I also like that we've been using the software for several years so there is a lot of data to geek out on.

Cons: There are a lot of unresolved issues/glitches with the software. 50% of the time when calling tech support the person lacks the knowledge to assist with the issue or gives a generic "it's a known problem, we have a work order in to fix it". Many of these "work order" items have yet to be fixed (some existing for 8+ months). My concern is these issues reflect poorly on our business as our customers assume it's a Gymnazo error not a Mindbody problem. We are very client oriented and want to give our clients the best experience here at Gymnazo, this includes the easy of scheduling.
Another concern is efficiency. I run the KPI reporting and it's a long mundane process to gather all of the information we need for our business meetings. I don't trust the Mindbody reports and feel that I am constantly auditing them to ensure we have accurate data.

I love the ease and price of the software. Clients love it as well.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Broad scope of functionality - scheduling, sales reporting. MBO is not just a software system. They are about helping the business with all things related, i.e. marketing, staffing, etc. They are consistently working on the next best enhancements!

Cons: I wish there was an easier way for family reservations, a one step process to select the family members and schedule them with 1 click.

Overall: Reporting, business overview of what's important. We are a small studio so having an easy and reliable scheduling system is a must for our cycling classes.

Mindbody is great for booking classes especially since so many consumers already know how to use it.

May 29, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: That most consumers already know how to use it. I also like that there is a retail aspect to it.... so it's nice to be able to keep my client's classes and retail purchases all in one place. The apps are great as well.

Cons: It's not intuitive. The retail part of the software is hard to use and very time consuming when it comes to entering in new products and inventory. Also, the cost of CC processing is crazy expensive.

Overall: It allows my clients to easily book classes and purchase classes.

Always happy and surprised with the level of care this company provides

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and how much I'm able to learn about my business through the data that is collected

Cons: There are some features I wish they offered like the ability to map my clients out for marketing purposes.

Overall: The ability to interface seamlessly with my clients, to understand what they like most about what I offer and to alter my offers to cater to that.

MindBody is a complete solution for Wellness, Spa, Yoga, and Business Management

May 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is excellent for both appointment and class based businesses. MB has excellent features for many different industries. It is by far the most feature complete system available. There are constant improvements and MB cares about its base. Changes are thoroughly tested before being released. A rich partner network allows you to expand functionality in many ways. Mobile apps for both the provider, owner, and client are available. Mobile solutions are easy to use. Reporting is easy after some training.

Cons: MindBody's insistence of not making their consumer mode mobile friendly is fairly annoying. Reporting interfaces are inconsistent although I understand it is being rewritten and made more consistent. There is a steep learning curve and your success as a client seems dependent upon the person who did your initial setup. There is little consistency in that arena.

Overall: The software manages all aspects of my business. I run both an appointment based business and class based business from the same instance. The ability to easily separate my revenue streams is pretty handy.

I've used mind body for over 6 years. I think it's what most businesses in the fitness industry uses

May 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Lots of features to help us stayed organized! It's easy for my staff to use, and it's great that clients can access their account info online.

Cons: Long wait to talk to tech support! It's expensive, I was fine with what I was paying at first but I've been a customer for 6+ years the price went up a lot over the years. I really wish that the old existing customers could lock in their rates. Honestly with recent monthly price increase it's more tempting to shop around and find another software that has the same features for a better value.

10 year experience with MB - still using it.

May 26, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pay reports, booking, auto-emails, MBU, staff customization, price doesn't increase with users. Ability to run two locations.

Cons: User interface.
No HTML receipts.
Limited customization.
Random glitches.
SOAP notes
Support can take forever - especially in a crisis

Overall: Runs our business!

my experience was quite bad. although when i finally got to talk a person they where very hepful

May 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the phone app, it was easy to use once set up, and the satff when i finally got to talk to them where excellent,

Cons: the cost of not being able to trail before buying, how hard it was to talk to anyone on the phone. even trying to cancel my subscription was extremely hard.
the software itself was hard to use and confusing. once again the whole experience was stressful and expensive and a complete waste of time.

Overall: none, i learned that i dont like it

I have been a client of Mindbody for 11 years!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have become pretty good w/ using it over the past 11 years. Its definitely a complete solution for anyone running a business & looking for a way to autodial your clients.

Cons: The price is getting way too high versus competitors software such as zen planner. This may be my last few months using this software due to the price.

Overall: Auto Pay, Scheduling, Midbody Express app. Are all great features. There is so much more but those are the things that I use most.

Mindbody has made life in our studio easier.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use for clients and staff. Tracking of payments is easy. Customer support is outstanding, especially calling in off hours.

Cons: Inability to back date payments. Staff will not give up control, works better for classes than personal training sessions.

Not Impressed with Mind Body just don't go there

May 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Mind Body you really need to buck up your ideas, you have a rigid system that is overpriced in an increasing market full of new software. Many of my friends and colleagues are moving over to Go Team Up and let me tell you, the customer service is second to none.

Pros: Express app for scheduling and checking people in All in one system Easy to take payment Integrates to website

Cons: Receiving payments from credit card processing was a NIGHTMARE, 10 days to get money and 8 months of constantly contacting them to see if anything could be done. In the end they asked me to shut my merchant account down and set a new one up and this did nothing. Customer services is awful, there are a few who answer the phone who clearly don't want to help you out and reply with short answers making you feel awkward and stupid for even asking. They put their prices up and gave me NO warning of this, price increase, disgraceful!!!!! Reporting system is limited and to find the right one you've got to contact support who take ages to answer the phone, there are so many ways to run a report that it's hard to learn the process. Their system is hard to use, it's not user-friendly. They have no loyalty for customers, when I gave notice to leave they accepted it and moved on, no one contacted me to even find out why I was leaving.

Not impressed with mind body, payments took 10 days to clear and price was increased with no warning

May 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the engage app but it has limited capability with billing clients so if you want monthly subscriptions paid through this it's not possible.
I like the express app and how it takes payment with ease.

Cons: Liability waivers and forms are limited.
Payments processed by card took 10 days and 8 months of fighting about to get time improved.
Reports are limited when you need to analyse attendance
You have to pay per location
There are 3 ways clients can login and book your sessions and it confuses them, mind body engage, heal code widget and mind body app
Many clients had issues booking and paying on the engage app
The monthly price was increased with NO warning at all, this has made me decide to move on

Overall: An all in one system for my business

I used mindbody for scheduling and payment processing for over a year.

May 16, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It made scheduling client appointments easy. I really liked the auto email reminders that were sent to the clients.

Cons: Very expensive. I don't like that they billed at the end of the month for credit card fees instead of taking off the top. They also continued to raise my rates often.

Skip this overpriced, poorly designed software.

May 16, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Cons: I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched.

Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess.

Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody.

Training employees to use the system is extremely difficult. I finally gave up and just did the work myself.

Their latest 25% price increase had me running for the door.

There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

Vendor Response

by MINDBODY on May 19, 2017

Hi Richard, Thank you for sharing your feedback with us. We have been experiencing a higher than average call volume and have been actively working on improving wait times, including launching a 24/7 support Twitter account. We'd like to hear more about your feedback about your worksthips being oversold. Can you send us an email at reviews@mindbodyonline.com detailing your experience so we can investigate? We know that you have many options for business management software and we appreciate that you tried MINDBODY. We wish you and your business success.

seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.

May 15, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

Cons: Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

Overall: I know now what to look for with a company. This is totally not a company I would do business with again. EVER.

Terrible. They take advantage of small business owners

May 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing. Their Customer Service staff are terrible and failed to properly set up my account, costing me thousands of dollars.

Cons: Refused to answer questions, rushed me through set-up process and said "congrats, you're all set!" when it was only half-finished. I signed up for the membership level that allowed 2-way texting, credit card processing and more. These features were never set-up, despite my explicit request for them. I lost clientele and thousands of dollars because of Mindbody's terrible customer service. They just want your money.

Absolutely hopeless system if you live outside of the USA or live in the Australasia Region

May 12, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Cloud Based system with a huge reporting repertoire but as a result it takes a lot of training and trial and error to get what you need

Cons: It's too USA customer centric for a truly global system. Scheduled regular maintenance needs to be staggered around the world if you run a global cloud-based system. Trading hours can be affected for hours in Australasia in particular.

Customer Support is awful. I would give it a zero if I could.

May 10, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Visibility to customers
Only Software that has as many features and reporting options
Links to App and Website

Cons: Customer Support - can't seem to get anyone to talk to me
Very expensive and keeps going up
Not user friendly
Don't need all the features that we get charged for

Do not get this software

Apr 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Mindbody support is the worst. When you send a live chat from your computer it takes 8-10 hours to respond and then they are rude and tell you they can't help you. Sent in a phone request call back at 9:00 am and got a return call in the middle of the night at 12:30 am! Missed the first time they called and got a nasty response that they tried to contact us and we were not available. We submit for another call back and it comes in the middle of the night again!! We actually got out of bed to speak to them afraid we would never get a call back again. It is expensive already and then they raised the prices by and kept having their sales department call me asking me if I wanted to sign up with them? They didn't even know I had the software???! They care about the dollar by signing up way to many accounts and not fixing their problems. The system is slow and goes down with no word on when it will go up because you can never contact support. Look elsewhere.

Helpf customer Service

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Many options, can personalize your preference.

Cons: To expensive.

Overall: Customer service hot line was very helpful. I had trouble to use it, as it has too much functions I dont need. They ended up removing most of the funtions

Not bad, but can use some work

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The support is great with MBO, and changes actually DO get implemented when you suggest them. However, the app is often clunky for both users/clients and for staff. The UI is not very intuitive, and you often end up having to find back doors in order to figure out ways of doing certain things. As an instructor I do find it useful, and I love being able to sign clients in easily and the scheduling functionality for studio spaces and booking private lessons. Mixed bag. Mostly I have issues with the UI and how it feels to interact with at times.

Great Scheduling Tool

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple and clean user interface is well organized.

Cons: N/A

Overall: I use MindBody to organize and search for yoga, pilates and fitness classes in my area. The program allows me to book classes and pay directly from my phone. I really like the favorites feature as it allows me to quickly access the gyms I frequent and compare their schedules for the week. I find that the program keeps me accountable as once I've booked classes I get frequent reminders prior to their start. Overall the program is sleek, streamline and easy to use.

Recommendations to other buyers: N/A

DONT DO IT!!

Apr 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Nothing

Cons: Everything

Overall: I absolutely do not recommend Mindbody! First off their system is complex and not user friendly and if you're a small business owner, time is not something you have a lot of. The "training sessions" you're required to do are time consuming. The sales team will do anything to get a sale! Even if it means lying to you about their product and services. Not to mention, they charge a large upfront cost and once you finish the "training sessions" and you learn that the product is not for your business, they will give you the run around and will refuse to refund you! Their left hand doesn't know what their right hand is doing. For instance, they purchased the company HealCode that constructs the branded web tools for Mindbody. So inorder to get a widget on your website you have to go through their HealCode Web Tools. HealCode has all of these beautiful widget layouts that they advertise but they don't offer them (false advertising). I spoke to atleast 4 different technical support agents and all of them state that all widgets need CSS coding to make the layout beautiful. But if you specifically asked the sales team this, and they say CSS is not needed for customizations, then they are lying! I cancelled my subscription exactly 2 weeks after establishing the account. I've been going through hell to get my companies money back. I even submitted a complaint through the BBB. Mindbody keeps trying to offer a discount or a credit. And to believe I was so excited to do business with them is a disgrace. They have too many point of contact representatives, too many emails, too many steps, it's just not user friendly. Instead I've decided to go with Schedulicity, and it's the best decision for my company and employees. I will leave my review on every site possible.

Vendor Response

by MINDBODY on April 21, 2017

Hi Jasmine, Thank you for sharing your experience with MINDBODY. Our Terms of Service do state that all services must be paid for in advance and are non-refundable. In regards to your concerns about needing to code your own widget, our branded web tools do require CSS coding, but our team is equipped and able to do that coding for our subscribers. We do see that you were able to cancel your account with us on March 30 and we understand that you have many options for business management software. We wish you and your business success, and if there is anyway we can help you in the future, please send us an email at reviews@mindbodyonline.com.

Overall Mindbody Rating

Apr 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and good options to choose from

Cons: Not all features are available for all regions

Overall: Its a great software and the support is great. Unfortunately some important features are not available in my region and sometimes, requests for functionality upgrades / repairs take too long to be implemented, if ever.

Recommendations to other buyers: I have submitted some ideas / requests for change / recommendations, some of which were introduced by others whiles ago and some new ones but noticed that many of these take too long to be recognized and actually implemented. I believe more credit can be given to these as we would not post something if there was not need for it.

Good but expensive for a small business

Apr 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Overall you are a good product and you do the job. However as a very small business owner trying to start a business by paying just so I can have the ability to email my customers feels like you don't respect us small business. this is what I tell people when they ask my opinion about mind/body