Who Uses This Software?

MINDBODY serves and supports small-, medium-, and large-sized salons globally.


Average Ratings

1219 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $125.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MINDBODY
  • www.mindbodyonline.com
  • Founded 2000
  • United States

About MINDBODY Salon Software

MINDBODY salon software is designed to help you manage and grow your salon, from the front desk to the chair and everywhere in between. With a powerful set of tools, you can schedule appointments, securely process payments, track success, manage stylist schedules and prevent no-shows with automated appointment reminders. Plus, an advanced suite of built-in marketing features will attract new clients, and engage existing ones. Enjoy more time to focus on what you love. Schedule a free demo today.


MINDBODY Salon Software Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Reminders
  • Appointment Scheduling
  • Client Profiles
  • Email Marketing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Payroll Management
  • Point of Sale (POS)
  • Wait List Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Membership Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Score Tracking
  • Skills Tracking
  • Team Management
  • Wait List Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Attendance Tracking
  • Certification Tracking
  • eCommerce
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

MINDBODY Salon Software Reviews Recently Reviewed!


MindBody is on its way to becoming something great.

Sep 05, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.

Cons: What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it.

Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one.

What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.

Overall: My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.

Things are okay, but they could be better

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: -visually, it is simple and appealing

-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved

-Mostly it has accommodated the needs of our business

Cons: -It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)

-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.

-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)

-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Overall: Overall. Our experience is a positive one.

We certainly have our frustrations and have been met with dead ends on more than one occasion.

We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Vendor Response

by MINDBODY on August 31, 2018

Hi Amanda-

Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours.

In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.

Amazing and dissapointing

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use once you get set up and figure it out how to make it work for your business. Before MindBody changed their software capabilities... again... there was so much flexibility in how to use the software and it has so many very applicable functions for multiple business types. Customer service has ALWAYS been amazing and the interface is very customer friendly. It also has a great app for online booking.

Cons: How much the program changes in terms of the way the interface is used; every "update" has made the system very complicated for our businesses use, and we would constantly be retraining our employees how to use get around the new changes to use the software as we originally purchased it for. As of a month ago, they just implemented a new payment tier system that has limited our previous uses and is forcing us to pay an additional (went from to get most of the functions back and a bunch we don't want or will ever use for our business. Which leads us to our final issue... MindBody is constantly upping their prices. We have been with them for 5 years (???) and every year they are charging us more. In summary, too many changes with little warning, new functions are being implied that we don't want nor will use but are expected to pay for, and capabilities we had before we are now expected to pay more for after years of access. We wished we could have stayed with them, but they seemed to have outgrown our business and overshoot our needs.

Overall: Did a great job compiling competitive software services that we need for our business.

I've increased my business 20% in each of the 2 years I've been with MBO.

Dec 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability.

My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like.

Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need.

The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop.

MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

Cons: Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish:

a more robust set of auto email options

more content for the retention and re-engage emails

more functionality related to inventory

the ability of change contract start dates after the contract has been activated

That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.

Vendor Response

by MINDBODY on August 02, 2018

Thanks for the review, Terri! We're proud to be on your team!

Miracle Software

Mar 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

Cons: Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?

Overall: MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful.

OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody.

I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.

Recommendations to other buyers: PLEASE tell your programmers how very much I admire them. Please let them know how much they rock. Please tell them that they changed the life of a single mom of three, that we all eat SO much better now, all organic we can afford it! And tell them that they're healers in their own right. So many of us Ayurvedic Medicine Practitioners and yoga teachers and massage therapists give away tons of work for free or for charities and live knowing we're in this 'cause we love it, not for the money BUT NOW I HAVE BOTH!!! I actually make enough to support my family! AND I can still give lots of good work for free (stage IV cancer clients get free weekly treatments at my clinic.) Who knew we could do good in the world and receive good pay as well? YOUR PROGRAMMERS KNEW. So tell them we adore them please.

Vendor Response

by MINDBODY on August 03, 2018

Thank you for your review, Molly!

Not as good as they think they are

Jan 01, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB because their salesman misrepresented their tech's ability to export my data. In the end, they couldn't do it. He also signed me up at the wrong price for my situation and it cost me extra $ for months. I decided to continue with MB without my previous client database. The back end of the software is extremely complicated and took quite a while to get things to work right. They seem to feel they are the best solution out there, they clearly haven't looked closely at the other providers and how my clients could interact with the software which is overly complicated, I have numerous clients who won't work with MB and call or text. (there will always be some who won't use it no matter the design) They are committed to using Flash (outdated) if you want to use an iPhone or iPad you have to use their apps instead of the site being HTML5 or cross platform compatible. It also doesn't work well with Safari. The CRM is poorly designed and their premium Soap notes are a joke in comparison to what the competition like Booker, Jane app, Soap Vault. and many more offer. Their Auto emails don't handle embedded HTML correctly and are completely broken at the moment and fill my email with content not linked to. You can't collate, print or export client notes or soap notes. I have to copy and paste my notes into word to create a medical-legal report.

Pros: Great 24hr customer service support. Wide range of features. Conventions, classes, and online training on how to use their product and market your practice better Reasonably easy to run your practice once you are set up. Good consumer awareness of the apps so you can be found through their network of providers. A good set of reports to understand and analyze your business.

Cons: Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering. Raised my rates 60% in two price increases over the last 6 month period. The initial salesman made false promises. Overly complicated user interface both for potential clients and for service providers. No automatic booking assistance that keeps dead spaces to a minimum. Poor Contact Relation management compared to much less expensive software. Pushed expensive 3rd party upgrades for components that should have been included in the price. They don't have a well-developed place to create treatment notes, can't print, collate or export the notes you do create. Not PIPA compliant (Standards of patient privacy) Can't bill or track insurance billing and payments. Takes forever to fix something broken in their software. Promised features and then took 2-3 years to deliver features.

Recommendations to other buyers: Spend your time doing your research of the other providers, You will get more for you money elsewhere.

Hair salon owners: This is good for appointments, but its missing one MAJOR feature

Aug 03, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

Cons: No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.

Overall: Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason.

HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much?

1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast.

2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH.

3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.

Recommendations to other buyers: The MindBody app is really nice and a handful of my clients use it for booking their appointments which is pretty cool. I had SetMySite add a button to my website so clients could download the app to their phones and book their appointments that way. The app is cleaner and easier to use.

I wish there were major revisions to MBO

Aug 30, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The MBO business app works well on my phone for events

Cons: I do not think it's efficient at all. There are wayyyyyyyyy too many things to click to get to what you want, clients have to wait way too long to get signed in and pay for a package. I used to work in the restaurant industry and POS systems definitely had their flaws but they were quick and to the point. MBO was definitely designed by someone who has never had to work a busy sign in at a busy yoga studio. It seems the system was designed by someone who does not understand the client experience or how important efficiency is an employee. And the amount of glitches and ways I have to trick the system to do what I want, for example the autopay schedule. Why can't I use two forms of payment for one payment? Like $10 from their account credit and the rest on the card. Instead I have to charge the card the rest ahead of time to the account and then apply it to the month and then go in and change the payment type which sometimes doesn't save and sometimes changes it all to account payment. Which causes the client to have a huge negative account balance by the time we catch it and we have to go back to find them. That's one example.

Also the customer service is horrendous. I usually have to call back a few times about the same issue in order to get someone who knows what they are doing or talking about. And half the time I have to teach the reps how to work something in order to get an answer.

I really think MBO has a long way to go before it's useful.

So thrilled we found Mindbody

Mar 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dynamic, adaptable, cost effective

Cons: Would like more emphasis on 'enrollment' aspect of software since that is what we use the most.

Overall: After running our sailing school for 20 years under the county park system, our supervisors decided to discontinue the park's registration services. We were suddenly thrust into an administrative role where we had no experience. As I blindly searched for a registration solution, I stumbled upon Mindbody. My initial deduction was that the product wouldn't work for the types of programs and services we provide. I explained this to the Mindbody representative and described all the reasons why it wasn't a good fit. She listened to my rant and one by one dispelled my objections with solutions in the Mindbody software. Not only that, she assured me that Mindbody would be there to hold-our-hand through it all, and that the price was well within our budget. I had no choice but to sign up on the spot. 8 years later and Westwind is stronger than ever. In the first year of using Mindbody, our registrations and revenues were the best they had been in 5 years despite the ongoing recession. Our business continues to grow and evolve and Mindbody grows and evolves with us. I was blown away the first time I noticed improvements in the product based on requests from the clients. Now it's just the norm. I recently discovered Mindbody BOLD and Mindbody University. Both were some of the best business conferences I've attended in 30 years of running my company. Bottom line: Mindbody is a dynamic and forward thinking company that sincerely cares about its staff and customers. I strive to run my business this way and I find that I use Mindbody as a role mode. LOL! I'm not getting paid to say this stuff, it just really is that good!

Vendor Response

by MINDBODY on August 03, 2018

Thank you for the review, Diane!

Unprofessional experience.

Jan 18, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It provides you with at least some type of software. They promote themselves pretty well, which makes them more known.

Cons: They overrate themselves, as the software does not have as much capability as they say, in several areas. Too expensive or can become that way, in order to have all the features you need, because you have to hire additional entities to get certain features that are not included. We now have a software with just about everything included in the pricing. MB's pricing increases quite often. I did not appreciate that in the beginning when training with them, they don't tell you how many limited hours they give you and are actually monitoring, but in the long run, they tell you how much of their time you've taken up, when you never knew there was a limit or that you were being monitored. The whole time they're telling you it's okay, you're fine, we'll give you as much time as you need. In the long run, they used this against me. Had they told me this info from the start, I would have hesitated or been more stingy in asking my questions and reaching out for assistance. I finally left MB when I had an unprofessional experience wherein I was mistakenly included in an interoffice email wherein they said some false, mean-spirited ' unprofessional things about me. That was the final straw. I am much happier now with my current software provider.

Overall: online booking, record keeping

Vendor Response

by MINDBODY on January 22, 2018

Thank you for sharing your experience with MINDBODY. We are sorry to hear about the situation you outlined regarding your business being discussed by our employees in an unprofessional manner. We'd like to look into this situation on your behalf. Would you be comfortable sharing details about your business with our team at reviews@mindbodyonline.com?

MindBody for small appointment-based wellness business

Nov 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Likely

Pros: Once MBO is setup, the basic functions are relatively easy to use, especially in the app. My staff rarely have issues and picked up the basic functionality quickly. The MBO trainers who help to setup the system and do the training for the administrator are great, as are the support team. Very helpful and knowledgeable. I use the chat feature with support often, even though there is often a 20-minute wait.

Cons: From the administrator's perspective, user experience and system design could use some work. It's not very intuitive and can be difficult to locate things. Lots of little check boxes off to the sides, pull downs with language that isn't straightforward, easy to miss things or select the wrong thing when setting up or making changes. You will need to contact support a lot, especially in the beginning. Initial onboarding for the administrator is not easy, even for someone quite comfortable with technology. I also haven't found the integration partnerships not great, especially WaiverKing. Hard to setup and the support is not great. Glitchy. Clients often have issues. In addition, I use WaiverKing for client's to fill out a medical intake form, which is not accessible from the MBO app. My staff must open MBO on the browser on their mobile devices in order to see documents. Not ideal as the browser version is not optimized for mobile. Very hard to use. Also not loving the marketing automation features. Limited and visually not that nice looking in terms of design.

Overall: I had a very bad experience with a billing issue. I got lost somewhere between the sales and billing departments. Took hours and hours of my time on the phone and many emails to resolve a very straightforward billing issue. The issue was escalated, but I still didn't receive very good service. MBO eventually fixed the error, but didn't offer me anything for my trouble. The way they handled the entire thing was brutal. Eroded the loyalty and goodwill they had developed with me during the training sessions.

Make sure you document everything that you chat about with your salesperson! If there is a problem, I wish you well trying to figure it out...

I wish it was more user friendly. You have to go thru a lot of screens and clicks

Dec 05, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the tabs. The call help is great and almost always helpful. I also like the help chat so I can save the transcript and go back if I can't remember how I fixed something.

Cons: should be more simplified. have all of the pricing options, price making together. have like with like, all of the events/workshops/courses/enrollments should be together on the same screen. It took me hours to figure out how to add a course, mostly b/c I couldn't find the course tab anywhere near anything that made sense. why it's under manager tools... and not services and pricing with the classes and enrollments is confusing to me. I even used your help button and couldn't find the course management b/c I didn't know what it was called and had to search it in obscure ways in order to finally see course! I've used quickbooks for years in previous jobs and it is so easy to use! I wish MBO was more like that. I would also like to be able to add an hourly pay rate for staff. we offer teacher trainings and pay the teachers hourly for training and a different hourly rate for mentor meetings. IThat way when I run my payroll report I would have everything on it. Now I have to keep a separate sheet with any extra work teachers do. Even a "general journal" type option would suffice.

Overall: This is the only software I've ever used for this so I have no idea what else is out there...

Day Spa usage ~ When it's good, it's very good ~ When it's bad, it's horrid

Oct 31, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Scheduling appointments is much easier than our previous system, when the site is functioning properly. Running payroll and reports is much easier than our previous system.

Cons: Frequent service interruptions - system was down for 3 hours one day, causing delays in bookings, checking in and payment processing. It is very hard to ask a client if they don't mind if we charge a credit card for service after they have left (when system functions again) or asking people if we can call them back to schedule an appointment because system is down. I had been calling periodically for over 2 weeks because of lag time on site, customer service blamed it on our internet provider (Charter). After our outage, they admitted that they had problems with a software update and were pulling it back to fix bugs. This would have been nice to know from the beginning. I would love to switch software, but it seems that all booking software has issues and the time it takes to import data and appointments may not be worth it. My hope is that Mindbody works out the bugs and can figure out a way to maintain functionality of it's site. Also, when calling customer service, they generally look up an answer on their own Help site - which I have already read. Seems like everyone is scripted, not actually trained in technical support.

Not good for appointment-based businesses

Dec 09, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Reporting features ("tagging" is an excellent one), flexibility in options for settings, appointment confirmations, and reminders, training, and technical support.

Cons: Inability to capture credit card info from the client at booking, integration with the website is clunky, high monthly cost, the app doesn't require the client to enter a phone number, SMS alerts to staff are only possible when the client has opted in to also receive SMS appointment notifications.

Overall: MB does some things really well, then falls far short on obvious things. We've been using it for 5 years, and my number one complaint is the inability to capture credit cards during the booking process to hold a reservation. We have lost probably thousands of dollars from clients who no-showed, and we had no credit card to bill. MB will tell you that they do have this feature when in reality it's a workaround that is incredibly obnoxious and intrusive to the client (a giant box will pop up saying MISSING BILLING INFO, but it gives the client no idea what this means). Their app also does not require a client to enter a phone number, despite that being a forced field set by us on the back end. I would agree with a previous reviewer who said this software is best for class-based businesses. MB largely ignores the needs of other businesses. Considering they just announced they are raising their monthly fee almost 32% to a whopping amount, we are starting to research other companies. I'm done with MB.

Service has gone down hill in the last 24 months

Oct 06, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: MB has been the industry standard for yoga and massage for years. Their product offers many layers of functionality for service based industries. Mobile app is useful for scheduling.

Cons: I have used MB for almost 8 years and used to love them but they have changed significantly recently. In the last 24 months the service and product has degraded significantly. Customer service calls average a 45 minute wait during the days, call back service doesn't work. CSR, are now poorly trained at finding solutions (they used to be amazing). Bugs continue to pop up with each revision and most remain unresolved. In January 2017 errors with the online scheduler became excessive (4 in one month) where clients booked apts online and we were never notified of their requests.

Then with the addition of text apt reminders it increased charges and I was unaware that other providers did this at no extra charge. Then in January 2017 an email from the president (which intentionally went to junk mail since it didn't come from the known sender like the bills come from) indicated a necessary increase with no new functionality. Leaving them has been hard to transfer data to a new provider, but worth it.

Overall: It provides a one stop program for practice management.

All in all, excellent!

Mar 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm able to schedule my clients' appointments with ease and promptly.

Cons: The Merchant account necessary for taking credit/debit cards seems to charge a higher percentage for typing in the card number (which is a requirement when the crappy dongle won't properly take swiped cards - they're working on the issue though), and a higher percentage for "non-qualified" cards, but nowhere does it stipulate what that means, so I feel like I *could* conceivably be being charged for random charges. I trust MBO though.

Overall: Overall, the Mindbody, Inc. software is pretty great! I don't have need for every single function that MBO offers, but the ones I do use are constantly upgraded and improved - but not in the FB kind of way where it changes so drastically each time it's updated that you can't even follow the improvements).

There are still a couple small features that are still a bit buggy, but keep in mind that 90% of pretty great software is so much better than 0% of perfect software (as in, it's never launched because every bug isn't completely gone yet). And when I mention any issues I have with their customer service, my concerns are handled promptly and professionally. (And I know that a few of my issues are already being worked on by their developers, so pretty soon, it will no longer be an issue.)

All in all, excellent business management software!

Recommendations to other buyers: If you need help managing and organizing your business, MBO is the way to go. I can only speak to its small business/ sole proprietor capabilities as that's my current position, but it's pretty great for what I need done.

The Biggest Misconception

Nov 04, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Appointments Scheduling, Email confirmations, Consumer access (Browser only).

Cons: Gift Card redemption's are difficult, Discounting / Promotion options work intermittently, App does not allow purchasing (huge loss in revenue), Payroll reporting is inaccurate (does not save configuration, which causes over payments) , Forced merchant Servicing, Forced keyed processing (Expensive), Forced PCI Compliance (Quarterly). This software is not designed for Day Spas, Healing Centers, Massage houses etc. Not designed for high volume business. It was designed for Yoga studios and gym type business.

Overall: is that MB is a software for Spas. It's primarily constructed for Yoga and gym type business. Ive bee with them for about a year and have spent tens of thousands, configuring, fixing and attempting work arounds to get things to work. We came to MB with over 40,000 active clients and the transition cost a ton of money. If you have a subscription or autopay type business than it works. But their merchant vendor charges based on manually entered credit card numbers each month. Which charges more even though it's a snapshot run on an autopay. Their Engage app is deficient in that you cannot sell services, gift cards or autopays from it. Gift Cards in small volume is OK but many deficiencies. Basically a great tool for yoga but for a high volume business? Not close. Their support staff is handcuffed and you can tell it's frustrating for them. They make changes and improvements to the system based on how many complaint's they receive. W e are not a yoga studio so the work orders we submit fall on deaf years. We are a 20+ year old healing center. I don't know if we have the strength to change management software again. Great for yoga but NOT designed for spas.

Unjustified and unreasonable repetitive price increase

Aug 02, 2018
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: It was a robust software until they decided to cancel all the great features in my package.

Cons: Consistent price increase without additional features or software upgrades. This time, with a two months notice, they announced that if you wanted to keep the same features as before, you had to pay more- which I refused. So I stayed with a monthly package and lost most features which made me choose Mindbody from the first place. The functionalities now are those of a very basic online booking software, and for the price I'm paying, I'd rather look for cheaper alternatives. It took me 3 months to set up the software, what a waist of time.

Overall: Having been a loyal customers for 3 years, and having accepted without complaining the numerous price increases, I feel cheated.

Vendor Response

by MINDBODY on August 07, 2018

HI Maika-

Thank you for taking the time to leave a review of your experience with MINDBODY. We value the years you've spent with us.
In early 2018, we repackaged our software based on the common features that our customers used to ensure that no business was paying for features they didn't use or need.
We do see that you were able to connect with a member of our team to select our Essential package, but if you do need any of the features of our Accelerate package, we do encourage you to consider moving up to that tier.

Mindbody Online Brings in More than it Costs

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love all of the value. Added from MBO. On the home page I'm easily able to see how many. New customers have found my business and purchased services through the MBO app. Every month that number is higher than the cost of the software so I'm actually making money by not switching to one of the less expensive services. I also LOVE the MBO support staff and how easy it is to get someone to help with any problems or questions. Every year more services and programs are added that have helped my business grow since I first started 5 years ago.

Cons: When I first started learning how to use MBO five years ago I found it difficult and not intuitive. I believe that the platform has improved since then and, as I said, the support team is very good at helping you to figure things out. That said, there is a learning curve for new employees simply because there are so many features and it can take a while to find your way through to do what you need to do.

Overall: I don't know how I would run my business without MBO. It makes my whole operation run more smoothly and takes care of so many details that I simply would not be able to manage. Thank you MBO!!!

OK Software- bad customer service, cc processing times scattered, very expensive!!!

Dec 08, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It worked for what I needed it to do. The reports section was very good.

Cons: Not intuitive to use. Big learning curve. Processing times are never the same. Constant contact integration is not accurate. Customer service is terrible. Incredibly over priced for a small business. It costs a huge fee to leave if you want your cc data.

Overall: I own a music school. We were able to make MB work with what we do. Billing, scheduling, marketing all in one place-excellent~ CC processing is strange. Your money can hit your bank "whenever" and processing times are always different- one month is was very late which cost us hundreds in fees. They would not pay for the late fees we incurred. There is no customer service. You get put on hold and then an answering machine asks for a call back number. Recently approached by a different software who does the same thing for much less! So far their customer service is responsive and the configuration is similar. Set up more intuitive and clearer than MB. What MB does not tell you is how much it costs for you to leave, a high amount of money to export credit card information. Read all of the Terms of Service agreement which is on the very bottom of the website in tiny writing. Overall horrible experience with the people and policies of this company.

Recommendations to other buyers: Look elsewhere. I am trying Wellness Living. At least I can afford it.

Capterra loader

Can be complicated at first, but after you ununderstand how to use it it's pretty powerful.

Nov 07, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to download reports on many different stats, and further the ability to download them as different formats, like excel and pdf,

This allows for easy tracking and book keeping.

Cons: -Payment enter information for a user can be a challenge, they need to make a login and password. This is ok if they use the MINDBODY app for other health and fitness services but most of mine don't, and they don't want to make another use account. So instead I have to take their payment info by phone, when it's be easier for me to send them an electronic form to fill out and it would auto populate their client profile.

-calendar is hard to use for blocking time off, for example if away on vacation etc. needs to be more like google iCal, it would be even better if it could sync with google iCal (the reverse) to see if there are any calendar appointments that would otherwise make that person unavailable at that time. calendar needs to be more adaptable and allow overlap of different things if necessary.

Overall: Alllows me to accept payments from clients with relative ease after their payment info is on their profile. Bookkeeping and tracking of all sales.

Good but not great.

Feb 20, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: This software has a ton of features, and is a very powerful tool if you have a very large business. The check in feature is not one that I have found anywhere else, and it's very useful to my business.

The on boarding specialist was super knowledgeable and very helpful in getting everything set up.

I really liked that you could tailor make this to suit various kinds of businesses, not just spa and health companies.

Cons: Technical support was a bit lack lustre. You often had to wait over 45 minutes, sometimes up to 1.5 hours on hold to get someone on the phone. That person would then just try to search the problem themselves, and often I would just end up hanging up and spend hours trouble shooting myself because support had no idea what to do. A few times they just could not solve my issues with printers, and cashdrawers auto functions, and blamed it on java, saying there was nothing they could do. Very early on my key broke in the cash drawer and after several calls around, I was told the warranty would not cover this-very annoying.

Most importantly, they then raised their already overpriced subscription by a significant amount, and I realized all the headaches were really just not worth the price anymore, so I cancelled.

This is a very easy scheduler for fitness centers

Jun 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I love the ease of making and creating appointments. It's a very easy program to start using right away with your small business. I love how you can set up prepaid appointments, but the process to figure it out was rough (more on that later).

The reports are great for book keeping and help me keep a great account of our business and it has everything my accountant needs.

My clients love the appointment reminders.

My trainers love the ease of the app to schedule clients any where they are.

Cons: My least favorite things are setting up classes and figuring out the back end was a lot of trial and error. I wish they had better YouTube videos created by the company on how to creat all of these. The support is very slow and not always the best with communication.

We had to do work arounds with the inventory as well. Again once we figured out how to set up the low inventory alerts and the different sections it worked for our company

Vendor Response

by MINDBODY on June 26, 2018

Hi Tracy-

We'd love to connect with you about what content we can provide to improve your experience with MINDBODY. Would you be willing to set up a call with us?

Good Software but Could Be WAY Better

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Streamlines sales of products and services which is a big win for our business. Most reporting features are intuitive and easy to use/apply. The business app tied to the software allows for some functionality when working events or out in the community.

Cons: The price is over the top if you have multiple business locations. You cannot host software features for specific locations that need them - it's all-or-none which forces you to pay extra for things you don't use on smaller locations.

The app has big limitations on what you can see and do in the system so it is cutting off your ability to run your business on-the-go unless you can still access the desktop version.

We'd love to be able to have an automatic rewards system but MBO doesn't allow - you have to track it manually.

We'd also love to post workouts and have a way for clients to sign in and log their info but it's not a supported feature.

Hold times for tech support are LONG but it's the most effective way to get questions answered since the online forum doesn't address most of our specific questions.

After about 3 years using this software I decided to cancel this week.

Aug 17, 2017
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It is a reliable software. Works well on both online and mobile versions. It is well known in the industry, which means your clients may find it familiar.

Cons: Too expensive and always increasing the price, which they try to justify overly promoting things you will probably not going to need. Also, Mindbody used to say how many millions they are investing and blablabla, to justify increasing the prices.

Too complicated to use. Prepare to spend lot's of money and time in their 'academy' courses. It is like an old windows system, where you have many ways to getting to the same thing usually getting lost or forgetting in the middle what was you doing... So complicated that they need to have such courses just to teach you the system (or make you more dependent of their system). Without their trainings you are in trouble.

Poor costumer service. If you are joining or leaving the company they will give you some attention. If you are a regular costumer, prepare to be ignored and wait long for an answer.

Do not recommend at all.

Overall: I benefited from its booking system, payment system and customised app.

MindBody is a complete solution for Wellness, Spa, Yoga, and Business Management

May 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is excellent for both appointment and class based businesses. MB has excellent features for many different industries. It is by far the most feature complete system available. There are constant improvements and MB cares about its base. Changes are thoroughly tested before being released. A rich partner network allows you to expand functionality in many ways. Mobile apps for both the provider, owner, and client are available. Mobile solutions are easy to use. Reporting is easy after some training.

Cons: MindBody's insistence of not making their consumer mode mobile friendly is fairly annoying. Reporting interfaces are inconsistent although I understand it is being rewritten and made more consistent. There is a steep learning curve and your success as a client seems dependent upon the person who did your initial setup. There is little consistency in that arena.

Overall: The software manages all aspects of my business. I run both an appointment based business and class based business from the same instance. The ability to easily separate my revenue streams is pretty handy.

The software is good, but I feel like it could be better.

May 31, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that the software is easy to use for every day tasks like scheduling appointments, etc. I also like that we've been using the software for several years so there is a lot of data to geek out on.

Cons: There are a lot of unresolved issues/glitches with the software. 50% of the time when calling tech support the person lacks the knowledge to assist with the issue or gives a generic "it's a known problem, we have a work order in to fix it". Many of these "work order" items have yet to be fixed (some existing for 8+ months). My concern is these issues reflect poorly on our business as our customers assume it's a Gymnazo error not a Mindbody problem. We are very client oriented and want to give our clients the best experience here at Gymnazo, this includes the easy of scheduling.

Another concern is efficiency. I run the KPI reporting and it's a long mundane process to gather all of the information we need for our business meetings. I don't trust the Mindbody reports and feel that I am constantly auditing them to ensure we have accurate data.

Capterra loader

Mindbody review

Nov 16, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I think the software is a greeting scheduling tool. Being able to book on multiple platform and see what is and is not available is wonderful. Being able to look at multiple reports help keep us on track for multiple goals and keeps us progressing towards the future

Cons: The thing I have trouble with is that having an appointment based business some appointment go into the negatives. Mean clients may have sessions in their account but the lose them and the system looks at it as a negative when they have not used those sessions.

Also scheduling multiple session the credited sessions may skip to other session even though they have not been checked out the session they are in for that day (for example they have an appointment for 11/16. try to check them out say they don't have sessions. look a few weeks ahead they have sessions on 12/6 and 12/8, it skips over a few weeks )

Overall: The over all experience have been pretty good. There is always improvements that can be made especially with appointment based businesses

Capterra loader

We LOVE MindBody!

Sep 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MindBody has endless possibilities. Every time we decide to do something new or extract reports, we are pleasantly surprised that MindBody already has that feature built in! The support is phenomenal. The video support is fantastic and I can usually answer my own question without having to get on the phone or wait til morning. We are so pleased with every aspect.

Cons: Took lots of time to learn and customize to our own way of doing business. Most of the time was spent with an extremely patient personal assistant. I am not tech savvy and not young. They took time with me and I never was made to feel inept (something I wish my kids could learn!). They answered endless questions and made absolutely sure that I was well versed.

Overall: At the time we began working with MindBody (5 years ago!), we had been managing our student database with Excel. At that time, we had about 350 students. I was running credit cards individually each month - for hours! We now have 550 students and I wake up on the 15th of the month and my work has been done for me!

We've Grown Together

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The versatility of the product is unmatched. When we started with Mindbody 15 years ago we asked "it would be nice if it did..... whatever". Within short order the ability to accomplish the task, operation, filter, exclusion, inclusion was integrated into the software. Now I call Support and ask "Is it possible to ...... and how is configured?" Almost always the solution is has already been solved. If it hasn't, the development team seems to make it happen. While not every time, so often it feel as though it is.

Cons: As with most things the increasing cost of the software. Despite this, the value is still so high that we share and refer all the studios we come to work with worldwide.

Overall: Over the years there have been frustrations and incredible successes using the software. I sum up by quoting my wife who's statement was used in a previous Mindbody promotional campaign when the Online Scheduler first went live....

"I go to bed and wake up to money in the bank and clients in the studio....what's better than that?"

Impersonal and Overpriced Premium Support Services

Mar 03, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: I attempted to use MindBody for my dog walk company. After speaking with a helpful and knowledgeable salesperson for weeks, doing my due diligence, I signed up for Premium Account Services to help me configure the software to my needs. The basic set up, adding employees, service types was easy. However, the software has many choices and variables. Signing up for Premium Account Services seemed helpful at first. But, be warned there are pitfalls. They do not keep track of your hours (that is on you, which I find ironic considering it's management software). The other issue was the lack of experience of my account coordinator. I had made an outline and flow chart to indicate my needs to the service rep - the structure of the services and neighborhoods. I was told by the initial sales person that this outline/chart would be used to set up my MindBody software - then the coordinator and I would review the necessary changes. Instead, I was walked through by a rep who kept explaining every feature, in lengthy detail, creating more questions than answers. Upon complaining, I was handed off to two different managers, waiting weeks to resolve the matter. They offered me a few extra hours with the same rep. While that works for them (no time/money to get a new rep up to speed) it did not work for me - it did not work the first time, why try again. In the end, I found better software that was designed for dog walking companies (which I will write a 5 star review for after writing this review). I have been attempting to cancel my MindBody account for weeks. There are hoops, many hoops to cancel. I am sitting her waiting for a call back on Friday night, with a 90 minute wait. Even if you cancel, it can take "up to 30 days to process," so they get you to pay for another month no matter what you do or say. I regret entering into their contract and will seek legal action if my account is not canceled tonight, as the email to management I wrote last night went unanswered. There is better software out there...this may be the largest name, but the customer service is awful and you definitely become trapped. They also keep trying to sell me more products - like an app for my business. While I am trying to cancel, they are trying to sell me an app - pathetic. Too big, too uncaring, too one sided. Avoid them if possible.

Great features, price increases drastically each year

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I appreciate that I have the features I need to run my business - including cc processing, external and internal sign-in, reporting, etc. The software is not always intuitive, but there is support staff that can help resolve issues. I enjoyed the Mindbody Bold conference put on this year as there were good workshops, networking and presentations.

Cons: I don't like the annual price jumps that don't reflect an increase of features or my use. Though some features have been added to my plan, I don't need them and would rather not have to pay for them. My rate increased by 50% this past year - that is way too much of a price jump. I worry every year now as to what the extra increase might be. I would be ok with a reasonable increase - like based on inflation or some formula that makes consistent sense. The random and large jumps seem quite unreasonable and have a lot of people jumping ship or considering it.

Tries to do it all, and ends up mediocre.

Feb 27, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Mindbody does a great job displaying ongoing, weekly class offerings and seamlessly integrating the class schedule with customer signup and payments. You don't have to create (and update!) a static calendar on your website, or have a clunky Google Calendar plugin - Mindbody instantly updates the weekly calendar of classes, so nothing is outdated or difficult to read.

Mindbody does a good job helping staff manage and track inventory and check out customers who purchase physical items in your studio or store. You can also run daily sales reports and use the software for cash drawer closeout.

Mindbody can be used for tracking staff hours, and shows when a manager has corrected staff hours after the fact (i.e. when your staff forgets to clock in).

Cons: Having one-time classes, workshops, and events? While these can be a great source of income and publicity, you'll probably have to handle them outside of Mindbody. Your guest teacher or special topic will not show up on the regular class schedule unless you create it as a "class," rather than as an "event."

The software is difficult for most front-desk staff to use - whether they're checking a student in for their class, or switching users to complete a sale, Mindbody is slow and not intuitive. Training staff on how to clock in/out, how to ring up/void a sale, how to check in clients, and how to close out the cash drawer should be easy to do and difficult to mess up. Unfortunately, Mindbody isn't intuitive or fast in any of these areas.

The ability to customize the user interface and the ability to run reports are almost non-existent in Mindbody, so you'll probably have to use Excel or printouts to help manage these areas.

Overall: Mindbody helped manage the weekly class schedule in multiple studio locations, and had a clean sales interface.

Vendor Response

by MINDBODY on March 06, 2018

Hi Erica-

Thank you for your feedback about your experience using MINDBODY. We're continuously working on improving our software, and reviews like yours help guide our team.

Not Impressed with Mind Body just don't go there

May 22, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Mind Body you really need to buck up your ideas, you have a rigid system that is overpriced in an increasing market full of new software. Many of my friends and colleagues are moving over to Go Team Up and let me tell you, the customer service is second to none.

Pros: Express app for scheduling and checking people in All in one system Easy to take payment Integrates to website

Cons: Receiving payments from credit card processing was a NIGHTMARE, 10 days to get money and 8 months of constantly contacting them to see if anything could be done. In the end they asked me to shut my merchant account down and set a new one up and this did nothing. Customer services is awful, there are a few who answer the phone who clearly don't want to help you out and reply with short answers making you feel awkward and stupid for even asking. They put their prices up and gave me NO warning of this, price increase, disgraceful!!!!! Reporting system is limited and to find the right one you've got to contact support who take ages to answer the phone, there are so many ways to run a report that it's hard to learn the process. Their system is hard to use, it's not user-friendly. They have no loyalty for customers, when I gave notice to leave they accepted it and moved on, no one contacted me to even find out why I was leaving.

Easy to learn, difficulty with functionality at times immediately following updates.

Dec 08, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: It is really all in one, and we love having multiple platforms available. However, we probably love the fact that MB is always ahead of the trend in introducing concepts like dynamic pricing, more than we like the actual software at this point in time.

Cons: Payroll & reporting in general- it is clunky and time consuming to navigate. Payroll is very outdated and would be helpful if it were structured similar to payroll reporting like that in the retail industry. Proper timekeeping will become increasingly important as boutique studios find success and expand into multi-location. Corporations are often targeted with labor lawsuits, and as it is set, payroll is not effective. Also, a more effective P&L report with up to date cash flow would be a bonus.

We LOVE everything mobile!!! More please! However, sometimes mobile software is so well written that it overrides the desktop version or branded app functionality.

Love MindBody and Loving the Updates

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I Iove most is the ability to use MBO for sales, reporting, and booking. The fact that this all happens within one platform is incredibly helpful. I also love that MBO has continued to improve their offerings each year. I've used the platform since 2013 and have loved seeing new and exciting ways to help grow my business.

Cons: 1) Some of the graphics on client profiles and reports are a bit dates. The app functionality has an incredible user experience as does all front-facing technology. On the backend, it can feel a bit clunky to move through client profiles and run sales reports. If the forms were a bit elevated and modernized and provided the same UX to businesses as to customers that would be great.

2) Wish list item would be for MBO to have an automated email program directly integrated (like Infusionsoft or another CRM system) rather than having to go to an outside email system.

I love using the Mindbody app from both an instructor and a client perspective.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: I feel like it is mostly pros that I feel about the software. I love as an instructor you can see who is signed up for your class. I like that you can add people to your class and even charge client's card from their file for merchandise. I like that you can late cancel clients so they are charged for the fee. I think as a client it is amazing that you are able to see your class history. I like to visually see how many classed I've done in a month. I like that you can see your own schedule for the upcoming weeks and book out to keep motivated. I like that there is an app for your phone to sign up and cancel on the go.

Cons: The only con about this software is that there are times when it come's down for a day at a time and there is no way to sign up for class that day. If you just show up it may be overbooked or as a client it is hard to take attendance.

Pretty good

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that I can manage both my acupuncture as well as my martial art business on the platform. The customer service is good. The monthly billing feature is sufficient and adequate although the fees are a little high.

Cons: I need to work on getting my fees reduced I have purchased a swiper so that all membership billing information will be swiped directly into the computer so it won't be key entered so it will reduce my fees. Hopefully I will see you reduce of fees in the future

Overall: Overall enjoy the product. The customer service is good. I noticed the software is mainly designed for yoga studios salons Pilates mostly female oriented business is actually. There's not much representation with the martial art community. But it's all good you guys seem to make up for it. I don't agree with the left-leaning politics of the organization. customer support is a joke. I think we could have much more relevant speakers at the Bold conference who actually contributed to the business world.

Mindbody Revolutionized My Business

Mar 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The client interface that allows clients to connect to my business 24/7 and buy and sign up for classes.

Cons: The capabilities are so vast that sometimes it is difficult to find out how to do things within the back end of the software.

Overall: I have a very small group fitness business. Before Mindbody I spent a lot of time trying to find clients, keeping track of client payments, and wondering whether clients were going to show up to class or not. Mindbody revolutionized my business. Not only did they automate all the tedious accounting and bookkeeping tasks I was doing manually, but they also accelerated my business beyond what I thought was possible -- bringing me new clients by the dozens. I was able to sell classes online 24/7, instead of being limited to accepting cash and checks at class. Their software also incorporated so many automatic features like reminders and client retention tools that I simply didn't have the time to do manually. And of course with the Mindbody app I am able to look at class sign-ups in real time, knowing which clients to expect in class -- giving me the opportunity to tailor classes to my clientele. I am thoroughly impressed with Mindbody and would highly recommend it to any fitness business.

Vendor Response

by MINDBODY on August 03, 2018

Thank you for your review, Jodee!

Love MBO, in spite of occasional tech issues

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The amount of business that we receive because Of exposure on thembo app

- the ease of use for cliets and practitioners; simple to understand

Cons: - the worst was when all the appt reminders changed this past year and we didnt realize that everyone would be opted out of the text message reminders they were receiving. We had tons of no shows and it took forever to figure out why as tech support ddnt fully understand the issue. It was super frustratig that we lost tons of business from that update and then endured another price bump shortly after in monthky fees. Big changes like that should be better tested in advance to understand the full impact on businesses that rely on specific features and proper in depth instructions for how to prepare for this should be explained in advance

Overall: Have been able to avoid having reception with our appointment based business because of this software

I have used this software to reserve fitness classes online

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A number of fitness studios where I have taken classes (Yoga District, YogaWorks, Down Dog, to name a few), as well as the New York Health & Racquet Club which used to be my gym, use Mindbody. It actually took me a while to realize when I was purchasing or registering for a class online that I was being redirected to the studio's Mindbody site/account, not just purchasing right through the company. I guess you could say that is a big pro - because it seamlessly integrates with the studio's website and you don't feel like you have to take a big extra step to register. It's nice not to have to enter all of your information every time you sign up (i.e. credit card info) but rather just get to click, click, click, done. And I also like that you can manage your classes from there, so if you need to cancel a class, you can easily access it via Mindbody and cancel within the policy window (some studios really aren't big about picking up the phone/individual email).

Cons: I don't love having to remember an extra password. I usually make my password the same for everything, so it's no awful, but it would be great to have one Mindbody account where somehow I can sign on, stay signed on, and just click from the "register for class" button on the site into Mindbody (in other words, it would be great to have one Mindbody account across all of the studios I use).

Overall: I get to register and prepay online for classes so I can 1) guarantee a spot in the class ahead of time and 2) be able to just walk right in and not have any registration hassle.

A review of almost one year of use...

Jan 01, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Customer Support

Comments: I've been using MINDBODY software now about 10 months. It is a nice program with interactive apps, that when purchasing, the sales people will remind you how great they are for your business. "MINDBODY Connect, It's a free app for your students to download and they can connect to your studio!"

1. Beware of complaining about Mindbody Connect.

When I reported challenges, I was told ..."well, it's a free app"...Really, then why was it pumped up so much in the Sales Pitch?

2. Tech support is hit or miss with MB employees who are awesome or awful.

I had a time where I had to call weekly to report the system not operating properly and on the receiving end were the snarkiest most miserable tech support people Other times, I've had great people, which makes an uncomfortable conversation much more palatable.

NOTE: It seems that quite frequently every other APP in the world releases updates, i don't see MB updates often. I run all the MB on Apple (Macbook, iPad, etc) I'm not certain if this itself is an issue.

3. Consumer mode vs BUSINESS OWNER mode.

I might suggest taking a peek at yourself via the Mindbody Connect app. It let's you see yourself in the eyes of a consumer. (Don't log in with your business ID)

Interesting that when you find things that make you go (( hmmm??))... Now go to your Business desktop. You can't seem to find these items via reports on your dashboard, like ALL ratings and reviews. Hmmm? Can the software design guys pare the results so it only shows perfection? Perhaps they should advise all Business Consumers to put on their rose colored glasses before using the desktop full version? ((Hmmmm?))

4. It's a LOT of $$$

If you are new business, it's an additional large expense so you may want to consider a simpler less fancy alternative. But, If you've got the where with all to get up to speed (which in reality I don't think I'll ever be completely up to speed with this) and you think the end reaching opportunities of what this does (and can do with the super fancy and higher $$$$$ upgrades) is for you...then go for it.

My last suggestion and most important suggestion... Memorize your client ID and the Customer Support phone number.

Mindbody Business Management review

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the variety of features. For my appointment based business there is no limit to how many services and products I can enter. Each of my staff have the ability to log in on their own to check/modify their schedule, but I am able to control how many features they are allowed to use. Everything is easy to learn and if I have any difficulties, customer support is always available and usually quick to respond.

Cons: There are unexplained glitches once in awhile. A customer may get an email reminder that has the wrong time. Sometimes a client will not get a confirmation for an appointment, but will get a reminder, so obviously their email is in the system. I believe this is just technology and we rely on it always running perfectly, which it just doesn't. I don't believe any software is going to be foolproof.

3 year user lookingbto upgrade

Mar 01, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I think these guys have failed to move with the times and keep up with the market. The new price rise encouraged me to look around and I found many options with more features, easier user and customer interfaces and much better customer service. Our business is an appointment and class based health business and mindbody used to be the only software that could cater to both. There are lots of options now with better features for less money. Customer service has been extremely dissapointing as well. Long holds, no replays to emails no accountability.

Pros: The app is useful though wry limited. Automatic payments and class passes make life easier but now lots of other softwares are offering this too

Cons: Expensive Limited Hard to user at times Clunky with lots of clicking to get anywhere The backend is not intuitive at all, after 3 years I still need to google questions to work out how to do things. There are much better options around

Definitely the best out there but you have to know a few thing.

Apr 30, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Acclimation to the dynamics which are inherent in any real contender for best software will always be painful and lengthy, patience is always required. The painful portion of this process is greatly mitigated by the MINDBODY 24/7 industry leading customer support team.

Just so you know, this 24/7 support team consists of only highly educated I.T. pros, clearly with above par mental function who communicate through a full command of college level English, each and every one of them. I've often wondered about MINDBODY's screening process for this position and I hope it never changes. Further, I hope it contributes to force the broad based I.T. market into compliance with same.

The conclusion I've come to after using Mindbody for 2 years: The on-boarding process for bringing new clients into Mindbody is problematic. There are also 2 issues with data conversions whereby conversion data remains in a state of suspended animation due to (1) no real appointment history and (2) having no password field content, causes the consumer to have issues while attempting to log-in to MINDBODY for the first time. This can and will cause catastrophic issues with regard to consumers ability to (of all things) login, make appointments and a host of other labyrinthine absurdity, in addition to "not" receiving important correspondence/marketing and this all goes on while the business owner is entirely unaware and at the same time confused as to why he or she is constantly fielding calls from consumers who cannot log-in.

So, don't be unaware.

There is a work-around that addresses part of the problem and it must be implemented if you want your clients who came over in conversions to enjoy the same ability to interact with MINDBODY as they had been able to in the previous Client Management Software that they were converted over from. And here is a big tip: whenever you create a new client in the schedule or anytime a client has been created without a password, click on (Email/Login Not Assigned) from inside the client profile and make sure you activate the profile by issuing a phantom password. The password field needs to be populated to make log-in accessible to the consumer.

The relationship has gone sour

Dec 19, 2016
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I've been using Mindbody since 2007 as my main point of sale and scheduling software at our Pilates studios. Over the years they were slow to listen to their communities desires but did a good job at managing the massive growth they had. The price increases were steady yet tolerable over the years until recently... They ignored the communities desires for retention tools and launched an entirely new product to do something similar but it came with a hefty price tag. Mindbody then purchased the 3rd party app creators and blocked others from competing. Now they are raising the prices considerably AGAIN. No matter how good a product might be, you can't push your customer's wallets continuously without offering more value in return.

Pros: The software works well and the customer services are always top quality.

Cons: Cost Treatment of long-term clients Business decisions and direction

Recommendations to other buyers: Look HARD at your options before committing, once you are set up and familiar with a system its a big hassle to switch and they know this!

MB for new businesses and pilates

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes my job as an owner/instructor easier. Without it, I'd be spending so much time tracking packages, payroll, payrates for special events and figuring out how to market classes and events to get sign ups.

Cons: I least like that there are multiple tiers of software. I would like accesss to all of the features for an affordable price- perhaps based on our revenue. So many of my colleagues have chosen to leave the software because of the price hikes, so far my software has remained affordable but if I were to be in their shoes- I may not be able to stay either.

Secondly- there are so many added features that do overlapping functions. I'm currently subscribed to Frederick so I won't upgrade my software tier and I'm unable to use some of the great capabilities of other add-ins like fit+rx.

Overall: Overall, it's essential to run my business and I have not had any hiccups or unhappy customers because of the software.

I wish I had access to all of the features so I could really boast about the greatness!

Mindbody Review

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Mindbody has come a long way in the past 6 years that we have been using the software and adding in new features (dashboard) and functions that are helpful to marketing our business. Most of the functions and features added are around marketing, which is nice, but does not help with the functionality of the software for supporting the daily operations of the business.

Cons: The biggest issues in Mindbody is that there are things we use day to day that are over complicated or difficult to use. If a trainers pay changes you need to manually adjust all scheduled classes for the person in the future, not simply the pay rate. There are way too many clicks to schedule and adjust scheduling. The basic functions that are done daily take too long to complete based on the limitations of the software.

Power Program, Challenging to learn all the Bells & Whistles

Oct 03, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: IT's has tons of features. Is hugely powerful.

Cons: Customer service is mostly good but inconsistent.

Pricing is slightly on the high side. I pay about $105 a month.

Overall: Mostly a superior program. Reporting is solid, attendance tracking and the usual payments and processing and online registering all good. Some simple things like returns or refunds don't seem simple enough. Customer service can take 30 minutes to 2 hours to get back to you. I understand it's a large company now, but business owners need accessibility and answers.

Pricing is somewhat high. But admittedly in line with what they offer. I don't use upgrades like Accelerate or Heal Code but those will cost as well. If they'd improve customer service times and pricing, I'd give it 4 to 5 stars across the board. I'm mostly satisfied at this time

Recommendations to other buyers: If your'e a small studio research other companies, if you are medium to larger studio then MB should be in your group of considerations. And works for many, many studios across the Country.

Great Concept with Poor Execution Tools

Feb 22, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Proprietary App for my business is awesome! The product has many features to use but can take some time to get used to.

Cons: MindBody continuously tries to get your clients to use their APP in stead of the Branded App you pay for. Mainly with Pop-Ups and Link insertions in emails. Competitors are advertised in their app that are marketed directly against you as a gym owner. To get all of the features you will pay monthly. I would not recommend this product unless you need the Branded App since many companies offer the same product without a branded app.

Overall: Integrated payment processing and scheduling.

Vendor Response

by MINDBODY on March 06, 2018

Hi Jeffrey,

Thank you for taking the time to leave feedback about your experience with MINDBODY. We'd like to learn more about how you use the branded mobile app and your concerns about the MINDBODY app. Can you send us an email to reviews@mindbodyonline.com?

A great way to keep up with my client schedule

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that I could keep up with my client schedule throughout the day and I could schedule and cancel appointments on my phone. It was great to be able to make retail transactions and keep up with client information all in one place. I also used it to keep up with classes I taught and I liked that I could check clients in and also take payment for the class. Overall it helped me keep my business organized

Cons: One issue I had was trying to block time off my schedule, it was a quite confusing task to try and do a recurring time block for my schedule and it became frustrating trying to get it done. Another issue is when the system would be down, I was unable to view my schedule so I was pretty much lost for that time, it only really happened about twice in the year I have used it but it had a huge impact on my business since I relied on schedules for my job.

Overall: Organization of my schedule and having the ability to keep all client info in one place

10 years of chaos

Aug 30, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: 24/7 customer support was originally what I like best but then the support was not consistent and technicians were expected to know to much and created chaos instead of ease of use.

Cons: It was complicated with too many features. They did not build in a way to keep long time customers site working efficiently as there attention was on getting more customers. When I would ask for a review and update I was told I had to pay. I was losing money. The calls to technicians created more chaos as it was always a new tech who did not specialize in my industry -- yoga studio.

Overall: None as I downsized, MindBody told me I probably would be better off elsewhere( Yes they did!) Ironically, I had just paid $700 for the University where the owner stood on stage and said they would not forget the yoga studios this software system was built on.

User interface is out of date. POS is impossibly clunky, precluding rapid checkout.

Nov 28, 2017
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is pretty comprehensive in what it tries to do, except for a few significant areas.

Cons: In adequate reporting and marketing support in the product. Cumbersome front end and backend user interface. The feel of the software is that it is an outdated database structure that just keeps getting "jerry-rigged" to do more, without maintaining/updating the underlying structure. HR, staffing, especially contracting, are a major part of our business operations and nearly parallels contracting memberships, but MBO does nothing to support this time-consuming and important function. Contracts signed by clients for memberships are not legally valid contracts (e.g., no signature evidence as part of pdf), so they are not honored by credit card disputes.

Overall: Scheduling support, and on-line booking access for clients.

Excellent small business software!

Sep 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mondbody is a very comprehensive software for small business. It is an excellent all in one place to manage your business and keep track of client information, inventory, sales tracking, KPI's and so much more.

Cons: The merchant services attached to this software has some of the highest fees in the industry and is a three day pay making it very difficult for small business to use this along. we use the MB merchant system because it is able to store credit cards and for our autopay memberships but use an alternative merchant processing because it is next day pay and much cheaper fees.

Overall: Whats excellent about Mindbody is the it is constantly evolving. Just when you wish it would do something it seems as though that upgrade or change is just around the corner. That is really important in this ever changing tech world.

review functionality of Mind body software

Aug 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: it works. Not all the time. They do their best to support us and in that, they do a good job.

Cons: I find it very glitchy and I find it hard to believe that we have to do work arounds. It seems like some of the wierd membership and personal exceptions should have been thought out and figured out.

It doesn't do some very basic marketing things that seem so obvious to track.

It takes a long time to get customer service which is annoying and hard when you are in a studio where it is disruptive to get a call back ( however, I am glad they have that option)

Overall: Not many- I feel that we are busier finding workarounds than really achieveing any success. I am not convinced that the more expensive version will be worth it. We are starting to target our market more and by the way. I do not think it is our service but it takes FOREVER to load.

Physical Therapist from a Multi - Discipline Practice

Dec 18, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: Coming from a practice with many different services, it would be really useful to have different tabs in the documents section that were specific to the specialties. IE have a physical therapy tab for X rays, outcome measures or referrals, and a personal training tab for body comp results.

Pros: Able to schedule physical therapy, personal training, massage therapy and manage group fitness classes and group personal training.

Cons: From a physical therapist standpoint, the SOAP note functional is virtually unusable. Unable to track many key aspects of physical therapy practice (visit number for specific diagnoses, approved visits from the insurance company, approved visits via direct access). We have sought out other services to try to solve this i.e. QuickerNotes without much luck and have ended up taking PT notes completely out of MindBody and in google docs. One of the main features that would help with this would be the ability to export SOAP notes as a pdf as many of our notes need to be sent to insurance companies and physicians. The current system should involve copying and pasting each individual SOAP box and re-formatting, which is incredibly time consuming. The ability to track visit numbers for a specific diagnosis would be incredible and the ability to program in visit limits to stop patients from being able to schedule PT online until visits were approved via insurance of physician signature on plan of care would really set MINDBody online above all other competitors for multi-discipline practices.

We use MindBody for everything, appointments, classes, and retail. Overall, it's excellent.

Nov 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There's multiple ways to do almost everything, so it's easy to find workaround options when something goes wrong or isn't well suited to my needs. It takes some time to learn, but once proficient, there is little that can't be done.

Cons: Sometimes it is clunky and not user friendly. It can be difficult to train. My number one complaint, though, is the POS capabilities. We are the only business in our area w/o a chip card reader, and have been waiting for far too long for an update. Our mag strip system is archaic and outdated. I have considered using square instead, as some other users have had success using both, but I don't want to pay for another service when this one would work fine if it were just updated.

Overall: multi-purpose, works well for appointments, classes, and has a retail function.

Lots of same hiccups constantly happening

Sep 29, 2017
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Easy to use

Easy to ask students to use it.

Once you know what you are doing then it's easy to keep doing that.

When things change, it's very visible and easy for my teachers to figure out.

I like how the most important things you need to pay attention to shows in red.

Very user friendly.

Customer support is very compassionate.

Most people are super knowledgeable

Cons: Same errors keep happening for workshop feature

I assigned the pricing options for workshops but it doesn't show for people to buy online through mind body app.

This lead to loss of business because people thought the workshop was full when it wasn't.

We couldn't even us the "buy" option next to the name before the workshop to purchase the workshop.

We had to go to retail section and bring up the person to buy the workshop.

Then we had to go to each person's account and assign the pricing option to the workshop.

Easy to use scheduling soft wear

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Mind Body Online now for almost 3 years. It's used in my business for scheduling client appointments and for billing purposes. The plate form is very user friendly and enables me to schedule clients for all types of appointments that we use. The fact the we can also bill clients using MBO is a big benefit. It's a perfect fit for my business. They also have an excellent support center to help with any soft wear issues.

Cons: From time to time there are system upgrades that come as a surprise that can take some getting used to. If there are any issues, the support center is great at helping out.

Overall: Easy to use scheduling soft wear. All employees have access to the system and can very easily schedule all clients ongoing appointments.

Vendor Response

by MINDBODY on August 02, 2018

Thanks for your review, Boo!

MINDBODY is a great piece of software

Aug 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this software is decently easy to learn how to use. It gives you a list of things to do when you first get the software to help you get all set up. The MINDBODY support people are always there if you have any additional questions, and I have never asked a question that took them more than 5 minutes to answer, they are very knowledgeable and helpful.

Cons: There are a few things that are not quite finished about the software, and as far as I have seen there isn't a way to suggest changes. I don't like the way the unavailabilities work in the schedule, but when I asked about them they said there wasn't a way to do what I was asking. That is the only downside I have seen so far.

Overall: Through MINDBODY, it is much easier to keep everyone's schedules straight. I love that I am able to have everything in one comprehensive space. There is a lot you can do with this software and I am aware that I have only just scratched the surface on what I can use it for.

Costs have been raised twice in the 3 years without adding functionality promised.

Feb 07, 2018
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Able to sell memberships online. Able to run several reports for example Payroll and sales. Able to monitor check ins to determine who is using the club and when.

Cons: Cannot take member photos at sign up without having to upload, download, etc. Should be able to take new member photos from camera through computer at front desk like every other gym software available. Cannot separate arrival to gym and tanning arrival making our tanning memberships not work correctly. Again, promised a different functionality by their salesperson. Should have been able to sell a package of 10 tanning sessions and have them taken off per tan. Instead the tanning session is "stolen" from the system as soon as member checks into the gym. Very disappointed in this company overall.

The ONLY software for serious wellness businesses

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely intuitive with plenty of easy to find tutorials to walk you through anything. Additionally, customer support is just a chat or phone call away and is easy to connect with and helpful.

Cons: There are some reports that could be more customizable for our business' needs. For example: being able to customize auto emails by service categories would be highly valuable to our business because we have multiple types of appointments and enrollments and there is no "one size fits all" auto email for us so more customizations would be helpful.

Overall: So great! The software has improved so much over the last 5 years that I have personally worked with it and there really is no better software that I could dream up for our business needs nor a more compassionate company to run the software than MINDBODY.

Not impressed

Jul 12, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Over the years, I stopped liking much of anything. I will say it was nice that our new clients understood the system since most studios around us used it.

Cons: We used MBO for our yoga studio for 12 years and we were constantly frustrated. The system isn't intuitive and the company rarely listens to requests. It also took forever to get customer support on the phone.

Vendor Response

by MINDBODY on July 19, 2018

Hi John-

Thank you for taking the time to share your feedback with us, and for using MINDBODY at your studio for 12 years.

We're constantly at work to improve our software and service, but unfortunately, we cannot accommodate all feature requests that we receive and we apologize that we were not able to implement your requests.

We see that you've moved on to another platform for your business management needs, and wish you the best as you serve the Dallas yoga community.

Mindbody is brilliant!!

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have previously used this app service when I was a manager of a gym. and this service was really good there were a lot of pros. such as, having systemmatically bookings on the system and not having to do it yourself. Customers were able to pre book for weeks ahead which was very good because it would motivate them to go to the gym when they get their space in the class.

Cons: I think there was only one con. It would have been that customers were able to pre book ahead for weeks in advance that would mean classes would be full and other new clients could not join the gym. This is not really a con because all classes were full but it I would have to stay later in work and have to put on another class for the new clients that would arrive.

Overall: Very easy to use. I was able to get more work done when i didnt have to pre book and load the clients on the system. They were able to do it from home. Which was so good and easy for me.

Easy to use on both business and consumer end.

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Ability to offer a wide variety of programming in one system. Classes, workshops, appointments, etc. Online enrollment and sales ability is a plus. Does not require a designated staff member (IT or webmaster) to manage. Easy to use and run reports.

Cons: Inability to customize auto emails to specific service categories. We offer a variety of different types of enrollments and different types of appointments but are limited due to only one email option or one staff option. Also would like the ability to customize general set-up based on service categories. EG: some workshops remain open after start date and some not. Summing this up I think having better options and filters and customizing for service categories would be helpful and is now limiting.

Run Your Business From Anywhere, Anytime!

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a 4 going on 5 studio location owner I most appreciate the ability to monitor and manage my business anytime, anywhere. I travel internationally as well and keep up with the day to day easily with my phone. The software does it all from managing clients to managing staff and payroll.

Cons: There are specific suggestions I have that I wish could be heard more easily. For example I wanted to create a 24-hour deal that would not go live until the email blast. There was no way to mask the item so it was not visible until I wanted it to be visible in the menu. Being able to put a start and end time on an item would be great.

Overall: As a user since 2004, that is 14 years...I love the growth and fact that for the most part MB continues to innovate and keep up with trends.

Capterra loader

Easy to use And navigate, is super organized

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Pros: I absolutely love mindbody. I have used it at two gyms I have worked at. Both Training Mate in West Hollywood and Orangetheory Fitness. I have more restrictions on what I am able to use at Orangetheory (I am unable to do things like merge accounts) but it is still an amazing system to use. By the click of a button, we are able to book our members into their classes. And my favorite feature is being able to do charges with mind body. It is so simple and helps us so much. It ensures safety for our members when the credit cards are declined, it says why, if it's stolen or if we should not honor.

Cons: I overall really enjoy using the mind body software. I would have to say the one thing I dislike it is when the system goes down. When it goes down you are unable to view any pages other than the hiccup page. Other than that, there aren't any problems I see.

Fantastic Software!

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of functionality.

Cons: Seemingly odd transaction fees for the Merchant Account department. (No real clarity on what qualifies as a "non-qualified credit card" so an additional percentage is charged for those transactions.)

Overall: I love using Mindbody for my small massage therapy practice. I have no employees, so I don't have need for some of the great features they offer, but I know those features are fantastic for the businesses that do have employees.

I use Mindbody for online booking (my clients can conveniently book themselves), automated emails to welcome new clients, confirm appointments, and send happy birthday messages, and I use the Mindbody app to schedule, checkout clients after their treatments.

Their customer service is ALWAYS amazing; I have yet to have a bad experience when I have a question, concern, or issue to be addressed.

I highly recommend Mindbody for your business management software.

Recommendations to other buyers: To be fair, I haven't used any other booking software - unless you count a hand-written planner, but that's because I've been so happy with Mindbody.

Well thought out platform that makes it easy and clear to schedule classes and clients.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate that you can do everything you need to run a business with one software tool! Scheduling, billing, automated reminders, inventory and retail are all in one software package. I own a music school and I need accurate scheduling, retail and billing. This system is perfect for what I do. I have tried 2 other companies (Jack Rabbit and Wellness Living) This by far out performs both. Don't bother with anything else.

Cons: Very little. Intergrating into constant contact can be tricky but there is always support to walk you through the process.

Overall: All of our scheduling and billing is always accurate. The reports are correct and our customers say the portal is easy to use!

Vendor Response

by MINDBODY on August 02, 2018

Thanks for the review, Laura!

Software gets the basic job done for what we need but could be better.

Jan 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it is web based so I can access it no matter what location I am at and schedule for multiple locations no matter my physical location.

Cons: The customer service is not good at all. No one seems to be able to help our clinic use the software according to how we need it to work. And they are not very good at explaining features to us, understanding what our office does and then helping us to see how these features could benefit us.

Vendor Response

by MINDBODY on January 24, 2018

Hi Lindsey,

Thanks for taking the time to share your experience with us. We'd like to connect you to a member of our support team to help assist you with understanding the features and how they could be used by your office.

Would you be willing to send us your contact and business information to reviews@mindbodyonline.com?

Great Software at a Decent Value

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If there is something I can't figure out, 99% of the time I can find the answer in the online help section in minutes. It is comprehensive and it synchronizes with a variety of CRM platforms which makes it very easy to reach my customers on a variety of topics.

Cons: The only complaint I don have is if I need to reach an actual support person. I have to wait about 24 hours for a reply. I haven't run into any significant problems with the software itself.

Overall: Through reports and analytics I'm able to easily get a snapshot of how well I'm doing and what customers I need to reach out to. If you utilize the tools that MindBody provides, you'll be able to stay on top of how your business is performing on a daily basis which is extremely helpful

A loyal customer, but...

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ease of use, the tutorials. I love how I can reach customer service any day or time, although sometimes hold times are longer than others.

Cons: I absolutely hate how slow it takes for the merchant services to hit my back account. Square does it within 1 day, why must I wait any longer than 1 day if the technology exists? I was promised years ago that this would be fixed. Also, members cannot update their cards on file and have them kept into the system. We have complained for a year about this, still no one has fixed it.

Overall: I'm managing my business through it, but as I mentioned not having my funds available to me within 1 day is making other software programs very appealing. I may Have to make the switch to just survive.

MindBody is AWESOME!

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and has been a great asset to our company's every day sales and payroll management. I love how easily people can now find our health club offerings and as well as take care of their transactions via the MindBody app. Keep up the good work!

Cons: Some of the notification options are either all on or off (ie: email notifications). Selective options would be helpful where they can opt in on package notifications but opt out of daily appointment emails.

Another con, not associated with the software would be the wait time for MindBody support. At times you are 40th in the que and miss your chance because you have to step away for a meeting.

We have loved using MINDBODY, but pricing is RIDICULOUS!

Mar 29, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: If you are just starting your business, look into price increases. You'll feel like you are forced to go along with the price increases because of the headache of changing to something else.

Pros: Easy to use. Our customers like it and I like how easy it is to set up classes (for the most part). Customers are able to purchase services using the app or in our gym.

Cons: When I started using MINDBODY in May of 2016, my simple plan charged per month. One year later they raised my monthly fee but didn't change my services at all. Today I learned that my plan would no longer be offered. I'm being forced into a bigger plan which I do NOT need and next month my monthly fee is increased hugely. I am a very small business and, now that I'm relying on their software, they are taking advantage. It will be a huge headache, but I will be looking into other gym management software.

I use MindBody, as a consumer, daily to schedule workout classes.

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MindBody is an incredibly easy to use and to the point software designed to help schedule + directly add reminders to your calendar, advertise, make payments to businesses, and keep track of your fitness classes. MindBody is a phenomenal tool to use as a client. Exercise companies/businesses that use MindBody make it accessible for clients with busy schedules to book time to take care of themselves through exercise.

Cons: I wish I did not get logged out of the app unexpectedly and when my phone does app updates. Not that big of a deal but it is annoying to get kicked out.

Overall: Instant reminders and calendar management of fitness classes.

Vendor Response

by MINDBODY on August 02, 2018

Thanks for your review!

Capterra loader

Small Business that MBO doesn't really care about and they make you feel that way.

Nov 05, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Familiarity which is also its weakness

Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

Cons: We have been with MBO for almost over 4 years. They have the right to change you billing options at will. So complicated to get anything done. They have a department within a department. You try to get an answer to a question and you are sent to three different people and maybe you will get an answer. Our Account Rep can't even get an answer to our question and refers us to the website or refers us to another department because they don't have the power to fix (change an email address).

They changed their billing tiers and ours was obsolute. Instead of talking to us and finding which of the new tiers we wanted they took the liberties and changed us to the more expensive tier. We didn't need the functionalities of the more expensive tier. When we asked for a refund they denied us saying that they emailed us. Problem is the email they had wasn't even an email that has ever existed (carriebarry@gmail.com) and not the email used every single day to sign in and had every single permission within the software.

Overall: Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

BIG MISTAKE

Sep 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: None. This thing takes hours to set up - the numbers in the revenue tracker do not match up to the deposits in the bank account. We have to keep track of our own revenue and can't trust any of the numbers that show up in their tracking.

Cons: Horrific customer service - insanely high price increases - unethical business practices - For example - we decide to try out a new retention marketing program that they came up with. Sounds like a great idea, decided to test it out. It sucked, whatever, we tried it and just decided to discontinue it. No-can-do. Apparently, without telling us, trying out the new automated follow up program bumped us up to a completely different version of the software - we thought it was just an add-on service. Well the thing sucked and we wanted to go back to what we had, but they eliminated that. But they didn't even tell us that they had eliminated it before we switched back. So they switch us back and we are shockingly surprised when we lose A LOT of functionality. We complain that we were never told when we upgraded, or when we downgraded what the consequences would be. They don't care. So here we are losing money as a result, because we can't manually adjust prices when necessary and spending a significant amount of time doing things ourselves that our employees were able to do before. So we just agree to go back to the upgraded version only to find out that all of our membership contracts and autopays information is gone. I know we are not the only ones this has happened to. I smell a class-action lawsuit coming...

Vendor Response

by MINDBODY on September 28, 2018

Hello,

Over the course of the past year, we have been rolling out new packages to our customers, giving them at least 30 days notice about when their new pricing will take effect, and what their options were.

We'd like to look into the feedback you made in your review, but unfortunately, because you provided your feedback anonymously, we are unable to confirm that is what happened.

Could you provide your business details to reviews@mindbodyonline.com?

Capterra loader

Antiquated and not visually appealing , no app.

Jul 12, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

Cons: No app, antiquated on functionality and visually not appealing . One the leader in their field , the program has not changed its look since I first encountered it 15 years ago. There is no app for staff to use, there is no app to use as a check in station. Designed around a computer terminal one has to use a laptop and not able to use either Apple or android tablets as check in stations. the look and functionality has been lap by many programs that followed is such as zenplanner. Not only do other product has even a better user experience, but they beat them in pricing. They do many a la cart pricing when others include all the bells for far less price. Integration of email is only with a paid service when other allow you to integrate with services such as mail chimp free service.

Overall: Automation and athlete tracking was not bad, although new software have picked up and improved on an original leader in the field. Data analysis and reports are good and accurate but not user friendly or visually appealing .

Vendor Response

by MINDBODY on July 19, 2018

Hi Alejandro-

Thank you for leaving your thoughts about MINDBODY. We are happy to tell you that we have apps for both of the items you discussed in your review.

The MINDBODY for business app allows staff to manage their schedules. You can read more here: https://www.mindbodyonline.com/business-app and here: https://www.mindbodyonline.com/blog/business-advice/software-features/how-the-mindbody-business-app-benefits-your-staff

The Class Check-In by MINDBODY app allows your customers to check-in on an iPad, rather than needing a computer at the front desk, and some of our customers don't have a computer in their front-of-house at all. You can learn more here: https://www.mindbodyonline.com/check-in-app

We're continuously evolving our products, and are happy to connect with you, if you have more questions.

MINDBODY IS THE WORST!!!

May 01, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!!

Pros: The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not.

Cons: THEY CONSTANTLY DISRUPT BUSINESS - They choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned? THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected! THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment.

Regretful Massage Therapist

May 01, 2018
1/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: I am now with Acuity Scheduling...ultra cheap and convenient for posting links to scheduling, and can link a merchant account to it for card payments.

Pros: The ladies I worked with getting connect to MindBody...Amazing! These ladies presented me with a great opportunity to connect to a huge network of people in my area that typically engage in massage services. The set up is easy, and you will have someone that makes sure you are ready to start using your scheduling system.

Cons: Tech Issues: I had nothing but issues when it came down to my clients being able to join the network and start booking appointments. What I was the most shocked/upset with is there not being a protocol in place when it came to these issues, and the reps not being sensitive the matter at hand. I couldn't have been the first person with guest experiencing an issue exactly, or similar to mine. One time it took a client 6-7 times to successfully book an appointment!?!? I am available for walk-ins, so I could only imagine how many others just passed to the next massage therapist with a working scheduling system! Talk about upset and frustrated! While everyone is pleasant to speak with, kinda helpless when it came to the tech issue I had. Phone Calls: You will get phone calls from companies that partner with MindBody. Constant Contact is one. A email marketing scam! There is a button under the Manager Tools for them! If you are interested in a service like that, speak to SignPost. Value is much higher than Constant Contact. My point is you will have someone integrated with MindBody looking to squeeze a few bucks out of you weekly. Online Payments: Again, a hidden MindBody business entity. Can only use the merchant company they have. You cannot even post a deal without have a merchant account with who they provide. Deals are ways to get discovered on the platform...the hook. In short, your are forced to have the merchant MindBody provides. More squeeze. There is a 31 day cancellation policy in place, so I lost a few coins this month to a system they can't even figure out of how to diagnose and repair. I didn't argue with them to get my money back because I've wasted enough energy talk to the reps at MindBody. Good luck business owners needing this type of service. I wish you the best!

HORRIBLE Company, TERRIBLE Software, NASTY Customer Support

Mar 01, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Nothing. I'm only using it now because I have 10 years worth of data and setup. I'll bail as soon as another company offers a data migration tool.

Cons: MindBody has is a despicable and and unethical company. Recently removing features that were available in the essentials version before creating a "Pro" version to extort existing customers to pay double the cost.

This company is trying to force people to upgrade by removing features that already existed in our current version. Features that made our jobs as studio owners a bit easier so we could use our resources elsewhere, like running our businesses.

Honestly, this company is the WORST. If they had any integrity or valued their customers at all they could have at least grandfathered in those features for businesses like myself that have been using their software for TEN+ YEARS instead of using sleazy extortion tactics to try to force us to pay for a version of software with features we don't need or will ever use.

I'm roped in already, but I'm dumping this company the second one of their competitors realizes the opportunity and cleans up their glitches and offers a migration tool for our data. In the meantime, anyone starting a new studio who's shopping for software should STAY AWAY from MindBody Online.

Vendor Response

by MINDBODY on March 06, 2018

Hi Patty,

Thank you for sharing your feedback with us. We looked into your records with us and can see that last contacted our team on February 8 and the agent provided you with information on how to fix some of the changes in your software, including pricing options and staff permissions.

If you did not receive that information, please let us know and we can resend it to you. If you have additional concerns, you can also reach us at reviews@mindbodyonline.com

Stay FAR FAR away, Customer Support and Sales is a joke

Sep 13, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen.

Cons: Work Item 506732 - [Public API][Verified][GetClientServices][Business App] Unable to check out appointments with services that are associated with a service category relationship

This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our Terms of Service, and how they do not grant compensation for work items such as these. The compensation you were given was related to your experience, and not associated in anyway with a loss of revenue, or increase in cost associated with this work item. Because you have already been compensated for your experience with this issue, there will be no additional or ongoing compensation applied to your account.

Internal Communication: I have reached out to our Developers for the most current information about this issue that they can provide to us. When they reply to me, I can relay that information to you. You will also be proactively notified via email when the issue is resolved."

This is fine and all but Mindbody will not sit here and continue to charge us full price for less than half of a product. Literally when teachers cannot check out lessons properly the system doesn't know to bill for the lessons. That means an overall decrease in revenue and a break down of the billing system.

Vendor Response

by MINDBODY on September 14, 2017

Hi Todd,

Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interim, our support team is available to assist you if you want additional updates, or you can reply to the email you received from our Tech Support Team Lead earlier this week.

Would love to find an alternative

Aug 16, 2017
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: MindBodyOnline is used across many studios so it is easy to use. It does most of what I want it to do but not necessarily without workarounds. I really wanted this to work but it's now getting my financials wrong and this is huge for me.

Cons: Very buggy. The phone app acts differently than the web browser application. It's making it nearly impossible to trust my appointments, sessions and payments for clients. I run my studio with the mobile app and it's getting increasingly challenging. As I am a small business, I feel that I don't have much weight to influence positive changes to the app through customer support. I've been told it's because I'm on an entry level version of the app and that if I upgrade I can get what I need. I don't feel that spending extra money after experiencing ridiculous price hikes over the past 2 years will help. I am desperately looking for an alternative to run my business. I've tried several times to talk with customer support and they are always very friendly and try to be helpful but I think they are limited to how the company is being run. I was told to email the CEO directly, I did that 3-4 times and my emails went unanswered.

If there is anything I can tell you not to use:

Referred by Relationship- It mixes packages and false payment information between those two clients

Booking appointments by mobile app- It allows you to book and it automatically takes sessions from their package and reserves it for that session. When you check how many sessions they have left, it's not accurate because it already reserved these sessions so it looks like your client is due for payment when they are not. The web app does not do this!

Overall: It was relatively easy to setup and get going but I wished that I had more alternatives to test before putting my entire business on this. I am seeking an alternative.

Vendor Response

by MINDBODY on September 07, 2017

Hi Lorrie-

Thank you for sharing your feedback with us. We are actively working on improving our mobile apps and recently released a refreshed version of our mobile app. Each level of our software does offer more features, and we do recommend that you use our Starter level or above.

If you do decide to leave MINDBODY, please keep in mind that our Terms of Service require a 30 day written notice prior to cancellation. If we can help you at all as you consider your options, please let us know!

Stay away

Jun 27, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Membership restrictions. payment on account consumer online portion is in Italian ( the language of the country I live in)

Cons: Everything! Was told the app was available in Italian when I was sold the system. 1.5 years later there was a price increase and still no Italian app. I am in Italy and this is one the most important features of my business. * lowest level barely gives you the basics you need to run a business. *By law, I need sales broken down into 3 categories: 1. total sales 2. sales at 22% VAT 3. sales at 10%. Unfortunately, at the basic level this is NOT offered. My sales reporting is per the Italian Law as we must report to the government in this format. It isn't worth paying extra a month for a report I need by law. *By law, I need scontrino and fattura capabilities which they do not have available for Italy yet they continue to sell to Italy. MBO is not compliant with Italian law. They have been very unresponsive in correcting anything and continue to sell in Italy. *TotalWOD not great *Can't put more than 1 item in a contract. *can't do inventory *horrible customer service. takes over a month to get a response via email and several hours waits on chat or phone. *constant price increases *there is so much more I really do not like about Mindbody Online. They shouldn't be selling in a country that they are not compliant with the law at the basic price. *They are NOT designed for a CrossFit Box. *The system is too slow regardless of the operating system. I have tried it on a MAC and a PC. *when a SEPA/ACH fails and gets returned, it doesn't alert the system. It used to do it with the first 3rd party processor (ayden) but doesn't with PaySafe. MBO said they would look into it and never got back to me so now when something fails, I manually adjust the account. It is a pain. A software system should make your life easier.... NOT mind body online. Worst system ever! I am would not recommend it to anyone especially a CrossFit facility operating as a normal business (non ASD). You will waste hours with them. Truly, think twice before you choose MindBody Online. It is horrible for small businesses.

Skip this overpriced, poorly designed software.

May 16, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Cons: I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched.

Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess.

Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody.

Training employees to use the system is extremely difficult. I finally gave up and just did the work myself.

Their latest 25% price increase had me running for the door.

There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

Vendor Response

by MINDBODY on May 19, 2017

Hi Richard,

Thank you for sharing your feedback with us. We have been experiencing a higher than average call volume and have been actively working on improving wait times, including launching a 24/7 support Twitter account.

We'd like to hear more about your feedback about your worksthips being oversold. Can you send us an email at reviews@mindbodyonline.com detailing your experience so we can investigate?

We know that you have many options for business management software and we appreciate that you tried MINDBODY. We wish you and your business success.

seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.

May 15, 2017
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

Cons: Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

Overall: I know now what to look for with a company. This is totally not a company I would do business with again. EVER.

MINDBODY REVIEW (Merchant user)

Mar 21, 2017
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. One thing I liked about the app is that it has many features that allow many ways to communicate with clients. They also have friendly training calls and the people are extremely nice. They seem to be from the west coast so they all seem very laid back, Cali style. They are excellent sales people who know how to get you to

Cons: First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. The company does not tell you how difficult the platform is. The fact that we need a trainer to show us how to use it should have let me know that I would require intense hands on training. The back end is difficult and the entire system requires lots of time. This is not a user friendly platform. Their customer service is the worst I have dealt with in many years. They do not offer refunds and if you do receive one, it is only done "At special circumstances" but it is not easy to obtain. The fact they say that there are no refunds is not good. They are mostly afraid that if you see the platform, you will steal their idea so they are more worried about their platform being stolen than making a customer happy. I was offered a free month because they guaranteed I'd be happy with their system. Unfortunately I wasn't and I decided to cancel with them. They never got back to me when I attempted by emailing their clientcare@mindbodyonline.com. I also contacted support@mindbodyonline.com and requested cancellation. I had a chance to speak to a tech support on the weekend who told me that he would let them know to cancel my subscription. I contacted my trainer who also gave me heads up on how to cancel and let me know she would let them know on her end. I am currently waiting on the phone with them for 50 minutes for them to call me back because I am in cue. Their cue time was "first person waiting on cue has waited 50 minutes" so I am assuming that I am not next. Even after requesting for over one week to cancel, they charged my card eight days later. I called my bank and they said that they have dealt with them before on a personal level so their reputation is known to be difficult. Their default email I have received countless times is "Thank you for contacting MINDBODY®. Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started! All emails are saved and may be reviewed for quality assurance purposes." This is the email I received by support when asking to cancel, by clientcare. I am now waiting to cancel and I do not have the time to wait yet I need to in order to get my money back. Do not go with them for a trial unless you are ready to commit because they are extremely difficult to work with and will keep your money if you decide they are not for you.

Vendor Response

by MINDBODY on March 22, 2017

Hi Azael-

Thank you for taking the time to feedback about your time with MINDBODY. We apologize for your experience with wait times calling into our support team. We've been experience a higher volume of support requests and are actively working on solutions to improve wait times, including offering support through Facebook and Twitter for faster resolution.

We see that you were able to successfully reach out Client Care team to cancel your subscription yesterday. While we understand your frustration with not being offered a refund, our Terms of Service do state that all fees are non-refundable.

Thank you for trying our software as a solution for your business needs. We are sorry to hear that it didn't work out, but wish you the best in the future of your business.

I've set up MB 4 sites since 2010 and every year things get worse!

Feb 15, 2017
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Options and reporting tools.

Cons: Very expensive for multiple locations, they don't hold true to their promises, they raise their rates all the time and will charge you a huge fee to migrate your information to a new software. Bad business practices all around.

Overall: I helped set up MindBody in 2010 for a studio I managed and I loved the software and customer service. When I went out on my own in 2012 so I called MindBody and set up my own database and again it was great with responsive customer service. I made a deal with them at them at the time to discount 3 of the 4 sites I had because I am an Outdoor Boot Camp program and we don't have a brick and mortar location, this worked out great, until they decided to just stop honoring the discount for no particular reason. Instead of paying $220, now I pay almost $500 for much less functionality. It's just my wife and I so this seems a bit extreme considering one of our locations only has one boot camp a week and we are paying $125 a month just so it shows up on the map in their app. For the past 2 days their support has been out on a team event and their customer care leaves at 3pm apparently each day now because they don't have enough people to handle the call volume. I used to be able to call early in the morning or in the evening and get connected to a very helpful person within just a couple minutes, now it is a complete nightmare. I recommend using any other software company as their track record is that they don't care about customer loyalty and customer support is the last thing they intend to invest in. However, sales people are always available to chat up. I am currently looking to migrate all my data to a new system and that will be expensive, so I recommend just starting with someone else.

Recommendations to other buyers: It's very complicated and works out well if you can contact their customer support. I would have recommended them in the past but now it takes a minimum of 90 minutes to contact someone, I've gone days where I run out of time, which makes it impossible for me as a business owner to set aside time to make changes or update my site.

Nothing about this software, or interacting with this company, should be this hard.

Jan 23, 2017
2/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It seems to do a lot, if we could ever figure out how to make it do what we need it to do, and if the training was in any way accessible or helpful.

Cons: It seems very "Frankensteined" together -- as if they kept adding features without considering how it would impact the whole, thereby making it very counter-intuitive and user-unfriendly. I wasted so much time trying to set up something that was supposed to make my business run more efficiently. There is no way to delete classes and to make any sort of changes to things like class locations you have to go down this rabbit hole of steps. Also customer service is completely inaccessible. Very polite agents but they are impossible to get a hold of. It's like they want you to buy their product and then the company just hides, leaving you stuck with this thing.

Overall: I have been trying to cancel my account for 3 days. I have attempted to reach customer service via Live Chat, phone, and via an online form. Each time I wait for 45+ minutes, and when I do reach an agent I get passed off to someone else and stuck in a hold maze again. It should not be this hard to reach customer service, and is yet another reason why I am cancelling my account. The product is not as advertised (ridiculously difficult to use), the customer support is terrible (when I do get an agent they are always very polite but unfortunately these fine customer service reps are in a system that does not allow them to actually provide customer service). The number one thing ANY business needs to have in its customer service department is accessibility. Cancelling my account should be a quick phone call, not 3 days of being on hold. Cancelling because: 1. The product is obnoxiously complicated and impossible to use 2. The training and support are non-responsive to our needs - our business has unique needs that do not fit their "one size fits all" training approach and their trainers have struggled to make that work 3. Customer service is TERRIBLE. Completely inaccessible agents, always the "wrong" department to help, not posting adequate contact information on the website. As mentioned the individual agents (when I do finally get someone) have always been polite and great, but it's clear they are not empowered to help their customers. As an organization they have a LOT you need to fix at the top. SO SO SO DISAPPOINTED.

Recommendations to other buyers: Could be great for a larger organization that has a tech person on staff to manage all the back-end stuff and can do so with minimal support, particularly if that organization has a very "standard" sort of class/business setup. It did not work for us as we have a more unique structure to how we schedule classes. The sales guy assured me it would work for us but once the setup started, it was clear it wasn't the right fit; unfortunately our trainer (when we were actually able to schedule things with her) was not able to offer a solution for us, and seemed stymied when our business model didn't seem to fit with the training she was supposed to deliver -- when we didn't follow the "script" she was at a loss. If your organization is really independent/self-sufficient and has the tech and time wherewithal to not need much customer support, this could probably be really powerful software. I wish we could have had the chance to really see what it could do, but it was not for us -- we are going for something much more intuitive and simple/elegant.

Waste of time and money

Jan 16, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I am a business owner of 24 years and contracted with MindBody a year ago to manage our on-line registrations for multiple service providers in the wellness industry. I have never had such terrible customer service and such blatant disregard for managing agreements and communication. MindBody overpromises and under-delivers. In our case, they did not deliver at all but charged me for months of service that they did not provide. We continued to try to work through the significant issues at the great expense of time and money and they continued to not perform. One of the biggest problems with MindBody is you never speak to the same person twice so you explain the problem to someone who promises to fix it. When it doesn't get fixed you have to start over explaining the problem again. I think their product is good but what good is that if their customer service, communication, and follow-through are so deficient? I would never recommend this company to anyone and deeply regret my investment in their product. Even the cancellation process is painful.

Pros: The product is nice to use as a consumer in that you can manage your schedule and payment in one place.

Cons: For the one paying the bills to MindBody, this product is a disaster. They need to train their employees in customer service, communication and them to need to deliver on their promises. In order to get our business, they told us their product would function in many ways that it simply could not. We tried to work with them to lower our expectations of their capability, recognizing that perhaps the original contact just didn't understand the functionality. But their fragmented response and communication issues made this a painful partnership and we are in the process of ending our contract. I can not over-state the poor communication process they have; very frustrating.

Recommendations to other buyers: If you use them, keep accurate records of who you spoke with, when, and what they promised to do. Also, I think this product can work for an individual provider with a simply organized format but for managing a handful of practitioners and services I would be very wary of their ability to serve you.

Vendor Response

by MINDBODY on March 22, 2017

Hi Terry-

Thank you for taking the time to share your experience using MINDBODY. We appreciate your candid feedback. During the first part of 2017, we experienced above average call volume and we are actively working on improving wait times for our customers.

We wish you the best with the future of your business.

Looking for Other Options

Oct 27, 2016
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I run a small yoga studio and have used Mindbody for a few years. I have always found it to be time consuming, doing simple tasks and changes take too long, it is not intuitive or user friendly.There are a lot of things it should do, that you have to pay extra for, for example for $95 a month I should not have to pay Healcode (now owned by Mindbody) $25 a month to embed the schedule onto my website. Customer service has always been horrible and slow, but we recently came across an issue where I noticed that auto pays that did not process (were denied by the customers credit card) were charging the customers account so it never showed that they owed. It took 4 customer service calls for someone to figure it out, I learned that because of this issue, my small business had lost just over $2,000.00 in auto renewal payments, and Mindbody told me that was it was my fault, and that I must have gone in and set up the option on my own (though they could never verify when I set that up). Needless to say, I have talked to lots of other studio owners and we are all looking for other options.

Pros: Lots of options and reports. Clients can purchase things online and register for classes in advance. Also the auto-renewal option is nice (when the settings are set in a way that makes sense)

Cons: Not user friendly, poor and slow to respond (3 plus business days or longer) customer service, expensive, have to purchase add ons for better functionality, somewhat dated looking, time consuming to set things up, looks somewhat dated, customers often have issues using the client portal. As a former customer service manager, the customer service is by far my biggest complaint, if they had excellent customer service I think I would overall be more happy with them and forgive the other grievances I have with their software.

Recommendations to other buyers: Look at other options first and only go with Mindbody if it has something specific that you need that another company does not. Find a place that treats you great and will take care of you and the needs of your business!

Big Company - Doesn't care about you

Oct 07, 2016
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: - If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee).

- There are lots of features

- It has a custom app that looks pretty

Cons: - The app will also advertise any of your competitors on mindbody when people look for you

- You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money

- Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this

- Inflexible back end - jack of all trades approach

Overall: When you sign up you'll be promised the moon and stars. Then you'll get 1-2 support calls per week and you'll see many of those claims retracted. If your support guy is good (I had one good call) this is enough to get you up and running. Unfortunately mine was not. It was "click here, type this, go back to this screen and click here" and then at exactly 45 minutes our call is ended until the next one. No explanation of the system just blind instructions. This went on for 2 months! At some point he was telling me "You're ready to go" when in fact all I'd been doing was following his instructions and still didn't get any explanation on how to use it with clients. The final straw was when I couldn't get the app working on an android device and then told they don't support all android devices (sales rep promised 'it will run on any android device'). In maddening frustration by that point, I left and asked for a refund but was told "we have a no refund policy". I later realised by myself that a different app is used for business (nobody in support pointed this out when I brought up the compatibility issue). I'd already bought all the hardware and cards for the barcode scanning function so tried to clear the air and take a share of blame, then suggested if someone on their end can just explain how to use that feature I'd continue with mindbody. They ignored that and are completely ignoring all of my emails now (even though I'm still in the middle of a paid month). Do not go near these guys, they will take your money and drop you if you are too much work. There is no trial period and their legally dubious 'no refund policy' means you will never get your money back if something goes wrong. You will feel like a tiny cog to a big company and if you don't like how the system works, tough!

To review the software itself, it has lots of features but you'll only need a fraction of them. The reason is that they try to cover such a wide range of businesses - from gyms to hair dressers. So the backend has a ton of menus and unfamiliar terminologies, and a significant learning curve to get up and running. This would be manageable, but see my review above regarding support. If you want to drive desk staff mad, and make them harder to train and replace, then this is a good way to do it.

I would recommend you shop around for a better alternative to this. Mindbody is a bit of a jack of all trades, master of none. Goteamup or Glofox were much better alternatives I evaluated

Recommendations to other buyers: If you get a good support guy you might be ok, but there doesn't seem to be any standard. Either way, don't expect to be much. Don't fall for any of the sales pitches, including the "24/7 support" nonsense - It's very much a conveyor belt system and you will have a set number of exactly 45 minute long calls. They want to train you and forget about you and if that takes too long, they'll just ignore you (look at other reviews you'll see the same). In the end I went with goteamup which wasn't nearly as feature rich but did what I needed and actually did some basic things mindbody couldn't (eg. online health screening forms). Glofox was another promising alternative, but it only accepted stripe so I didn't go with in the end. Most smaller companies will work with you and actually entertain (reasonable) feature requests or feedback. Mindbody will not. They'll pay lip service but nothing will change, it's a very rigid system. One would wonder why we need to pay monthly fee's in that case since it could be a one time buy piece of software. What you SHOULD be paying for is support, and mindbody falls way short of any other competitor I've evaluated.

First Time Software User

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It sends alerts to employees when they are booked with clients. It allowed us to go fully digital with health intakes. It allows us to store encrypted credit cards to hold appointments in case of late cancellation. It simplified payroll to employees earning a percent on the service.

Cons: The check out screen can be clunky. The mobile app on the studio iPad never works or is very slow. Not sure which. Also doesn't let you check out clients in different ways, like in the core software. Online booking doesn't allow for buffer time at the beginning or end of an appointment. Gift card platform is ugly.

Overall: I'm glad I use the software because so many of my clients already use it at other businesses and are familiar with it. I see it's always changing and being upgraded, so I will stick with it. I haven't seen anything else out there that compares to it.

Capterra loader

Mindbody has made my life SO much easier!!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite things about Mindbody are the ease of use and customer service team. The reporting is a breeze and contains extensive features. Everything is extremely user friendly and if I can't figure it out, I know they always have the most friendly helpful tech support staff available at all times of the day.

Cons: The only negative thing would be some of the reporting is missing a few features I would like to see. This is nothing negative about Mindbody in general as I know they are always working to improve features and some things just are limitations of the software.

Overall: Our experience with Mindbody has been wonderful. Worth every dollar spent.

Loved this software until it became too expensive

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Extremely disappointed about having to change software after being with MINDBODY for nearly 10 years but just couldn't afford the whopping 71% price increase in my monthly subscription fee. Even more disappointed with the hard line attitude of 'if you don't like it then you're free to leave'. Don't know what's happened to the company ethos but it's a shame there is no longer any interest in taking care of the 'little people' who were part of the rise to success journey for so long. Highly recommend this product IF you can afford it.

Pros: Fantastic product which just works. Really well designed and highly intuitive. Good technical support.

Cons: Now ridiculously expensive so no longer affordable for small businesses (even after nearly 10 years of loyalty).

Gorin Tennis

Feb 07, 2015
3/5
Overall

4 / 5
Ease of Use

2 / 5
Customer Support

Comments: MB customer service started as really great 3 years ago. The software is powerful and helpful. It's a great tool.

I guess things really started going south for me when I attended a MB university last year. It was interesting because the presenters, though helpful on many levels, were quite frankly rude to many of the participants. There was a pervading attitude in the room that they were talking down to the clients. I did not experience this personally, as I stayed relatively quiet. And yes, some of the comments and suggestions coming from the participants could have been construed as not intelligent. Most of the participants were new business owners that had just come out of practice to be business owners. I would imagine this is the largest part of your clientele base. Having taught software in a previous incarnation, I think it is important to remember that those that you are teaching are not spending their lives getting a PhD in the software they are trying to learn as a means to the greater end of running their business, which entails a ton more than just an operational software component. I found this snippent attitude translated right into our PAC. That was extremely frustrating. Our business operates 3 separate sites with MB. We used a PAC for 5 months and to often be treated with a quip and frankly bad attitude was appalling.

I see that this has been sort of an evolution within MB in the last 4 years. It was not always so. I write this in hope of it being a sort of wake up call so that possibly you can turn it around. It just sort of feels like maybe MB has gotten a bit cocky, which hey, more power to you as you are growing so quickly and that is because of your success. I just think it is good to remember who pays the bills and to just generally be respectful in a business environment. In no way am I indicating that I pay your bills, but rather your clients as a collective.

Anyway, there's my two cents. I hope it helps.

I absolutely LOVE MindBody software.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is comprehensive, user friendly, and the scheduling tools it has are amazing. I have used it in the fitness industry and also when I managed a medical spa. You have the ability to customize it to your needs depending on what industry you are in and what you are going to use it for. I would highly recommend this software.

Cons: There are not many cons to this software that I can think of. Maybe the one thing is that there can be a bit of a learning curve for new users. On the other hand the support is great.

Overall: Customer retention, time efficiency, billing ease, scheduling both employees and clients and so much more!

Vendor Response

by MINDBODY on August 01, 2018

Thank you for your review, Kari!

The best in the industry!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has more functionality than any business will ever need. While it's not super intuitive or user-friendly, it's super easy to learn. The customer service is the best I've ever received from any business in my life. 24/7 accessible. On the phone. With a real person.

Cons: This software is expensive, and you'll pay for it, since it's the best. I don't really have any other complaints, but we don't use their credit card processor because we found a cheaper option. We still track payments in MindBody.

Overall: This is the backbone of our business. We manage all our clients, track our payroll, house our class schedule, basically, MindBody does everything.

Overall Mind Body has been easy to use and pull reports.

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Mind Body Online staff is really helpful and accommodating if you have the monthly service plan. There are many reports that come standard with the software that are useful in analyzing the business, and they can also build custom reports if needed.

Cons: The software crashes in our stores every couple of weeks but usually comes back up relatively quickly. Any custom reports or data work take a long time to get done (at least 2 weeks). Also, because the company is so big, you have to work with different people depending on what you need to get the job done.

Overall: Reporting, appointment booking (online and through an app), checkout and POS processing.

Capterra loader

This program and the team behind it has played a huge roll in the success of my business.

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it does everything on one site! I can book appts, keep records on clients, run reports on services, products, staff and clients in a variety of forms for different needs to monitor and grow my business. As well as manage inventory and perform retail checkouts.

Cons: I would love to see it have a little better function for the Spa industry and appt based businesses. Along with better reports for individual therapists and growth, essentially KPI on employees.

Overall: It is my right hand woman in running my business. MINDBODY ONLINE has contributed to the tremendous growth of Yoso Wellness Spa and managing a business on the backend.

Vendor Response

by MINDBODY on August 02, 2018

Thank you for the review, Jennalee!