---
title: "Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Mindbody the right Appointment Scheduling solution for you? Explore 2997 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Mindbody

4 (2997)

[View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Mindbody

Ease of use

3.9

Customer Service

3.8

## Pros and Cons in Reviews

JT

Jarvis T

General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years.

“Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution.“

April 22, 2026

J M

DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again.“

May 25, 2026

AM

Ali M

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows.“

November 14, 2025

JT

Jarvis T

General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years.

“While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive.“

April 22, 2026

ZH

Zachary H

Fitness ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments.“

March 2, 2026

JT

Jarvis T

General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years.

“The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it.“

April 22, 2026

RS

Razvan S

Fitness ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place.“

February 26, 2025

Jonathon S

Owner and TeacherHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months.

“You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior.“

January 23, 2026

## Showing most helpful reviews

Showing 1-25 of 2997 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dima A.  
Founder  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great booking systym "

August 4, 2025

5.0

In general it is good. I Love the branded app they creatd for us i was not happy to be charged for it before it was up and running paid two month fees. Apple do take thier sweet time responding to each ticket and then you end up waiting while paying for an app that is not in use yet.

Pros

Once you are trained on it you will feel it is user friendly and there is always updates being posted

Cons

ClupPasses ... it depreciate our service as a botique pilates studio i am not a fan and i am also not happy the other studio in your aria being promoted on the app and to your clients.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

Reason for choosing Mindbody

Worked with over 10 years ago and liked it

Switched from

[Momence](https://www.capterra.com/p/229516/Ribbon/)

I did not get support while preparing to expand my business and move to a bigger studio

Review Source

AM

Ali M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Support and Reliable Features"

November 14, 2025

4.0

MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement.

Pros

It is very reliable for appointment scheduling and client management. The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows. Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized. Customer support has also improved over the past year, and most issues are resolved quickly. Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down.

Cons

The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks. Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go. Another limitation is the waiver system. MINDBODY only allows for one standard liability waiver at initial sign-up. Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work. Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff.

Alternatives considered

[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[Cx MOMENTS](https://www.capterra.com/p/173487/Cx-MOMENTS/)

Reason for choosing Mindbody

It was not at the initial purchase; they are reaching out now. And we are considering because of the consent forms they are offering in their software

Review Source

JT

Jarvis T.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mind body not at ease!"

April 22, 2026

2.0

The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves

Pros

Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients.

Cons

While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect.

Review Source

JB

Julie B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mindbody, when you take the good with the bad it costs a lot."

November 11, 2025

5.0

I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked.

Pros

The ability to add programs to help you get what you need done faster, especially not to miss phone calls.

Cons

The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach. I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Mindbody

I know someone who said it was easier to schedule with

Review Source

NA

Nick A.  
Founder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The Best Fitness Software"

October 28, 2025

5.0

For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving.

Pros

I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient. Admin staff, coaches, and managers can use Mindbody with very little onboarding. The class and appointment management is simple and the notifications make it impossible to forget a client. Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours.

Cons

Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful. It's not very user friendly and requires a third party track metrics.

Switched from

[Hapana](https://www.capterra.com/p/143341/Hapana/)

Hapana was not allowing us full visibility of our data and was slow to develop the features they promised early on.

Review Source

Kate S.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Small Businesses Need To Be Aware"

August 3, 2025

1.0

We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems. Key issues have included: Broken booking links at launch Missing client data on import Passes and login functions not working across locations Persistent log-in loops and access errors for clients Ongoing bugs in the staff and back-office systems Unstable client experience requiring frequent browser cache clears Failure to correctly apply free trial periods and subscription credits Multiple issues raised, ignored, or delayed for weeks at a time Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption. Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options. If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform.

Pros

The pre-sale was extremely slick, the software looked amazing. It appeared to offer a number of solutions to problems we had and problems we didn't know we had.

Cons

Almost everything from the moment we signed up. I have tried to be balanced but our experience was poor from minute one and I can't think of any redeeming parts of our experience.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Looking for a more comprehensive alternative.

Review Source

VL

Vanessa L.  
Owner  
Retail  
Used the software for: 6-12 months

### "I do not recommend "

April 27, 2026

2.0

I think it was terribly over priced and very difficult to use for both the business and the clients.

Pros

What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded

Cons

The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

I was offered a free trial and was stuck in a one year contract

Review Source

VR

Verified Reviewer  
Managing Director and owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "a solid system with great reporting capability "

August 6, 2025

4.0

Overall good although the system doesn't exactly answer our needs and we need to have a second system to assist with our bookings.

Pros

Their report suite is second to none. the system is easy to use for customers. Customer support is mostly responsive although sometimes they are quick to dismiss our issues.

Cons

when a customer has an issue with their profile, we have very little ability to sort it out and we usually ask them to contact mindbody support directly.

Alternatives considered

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Classcard](https://www.capterra.com/p/191446/Reportcard/)

Reason for choosing Mindbody

we're in too deep with Mindbody after 12 years. it will be difficult to switch but we are really hoping that they will develop a booking system easier to use for an academy set up.

Review Source

JC

Jesse C.  
Gym Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mindbody Rocks! "

December 11, 2025

5.0

Great so far! Mindbody has made it easy to go through sales, contracts, employees roles, texting system.

Pros

The automations for all the members/prospects makes it easy to keep them all up to date. User interface is easy to use.

Cons

It can be a lot to navigate if you are new. Mindbody has a lot of tools and it can be overwhelming at times.

Review Source

AT

Anne T.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Product!"

December 7, 2025

5.0

Our experience with Mindbody has been excellent. They are very quick to respond to our questions and I appreciate that someone from their team books a yearly review to go over our use of the software. We discuss how we are using the platform and revenue opportunities we might be missing.

Pros

I have found Mindbody easy to use and I appreciate their efforts to continuously improve their product.

Cons

We are currently very happy with all the features that we use with Mindbody- As a team we have no complaints!

Switched from

[Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/)

Mindbody was a better product and had more of the features we were looking for. Twinoaks at the time was very difficult to move around.

Review Source

CR

Cesar R.  
Yoga teacher  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Efficient, reliable and all inclusive software "

June 11, 2025

4.0

Great software, very complete, with everything I need included in one platform versus other companies that promise the same but don't have the experience or the resources.

Pros

It's the oldest yoga studio software around, therefore is the one with the most experience, the most stable and reliable software for my particular business

Cons

Sometimes there are hiccups between the mindbody app and Apple devices, especially with iPads, there's also discrepancies sometimes between the information on the MB app and our website.

Alternatives considered

[Momence](https://www.capterra.com/p/229516/Ribbon/)

Reason for choosing Mindbody

Experience, they are the pioneers of this kind of software, despite their flaws they are stronger than the competitors

Review Source

CB

Casey B.  
Program engineer  
Sports  
Used the software for: 1-2 years

### "My first and last choice is Mindbody. "

April 12, 2026

5.0

Overall, my experience has been very positive, and I’d feel confident bringing Mindbody with me to any future business or organization I’m part of.

Pros

Mindbody has been a great platform for our business. It’s user-friendly, easy to teach to new staff, and the reporting features save me a ton of time. Being able to access detailed reports instantly is a huge advantage.

Cons

The only drawback is that there are times when the system seems to bug out — tasks show as completed but reappear the next day, or purchases don’t always remove items from inventory. Overall, it’s still a strong and efficient tool, but those occasional glitches can be frustrating.

Review Source

JT

Jonathan T.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "After 18 Years Here's The Good, The Bad, and The Ugly"

November 15, 2025

5.0

When considering the major areas like Value, Ease of Use, Features, Payment Processing, User Interface, and Support, Mindbody scores 90 out of 100. The positives far outweigh any deficiencies and after 19 years I plan on continuing with Mindbody until I am no longer in business. The support is excellent, and the software is easy to use - and don't think 'easy to use' implies it's very basic / simplified because it doesn't. This is very powerful software that gives amazing reports for every aspect of my business. The competition doesn't have anything on Mindbody! I mentioned I will continue to use Mindbody until I am no longer in the business - if you are interested (or know someone who is interested) in purchasing the top-rated hair salon in Fort Lauderdale since 2006 please contact me. We keep easy hours Tuesday - Saturday 10-5 and till 8 on Thur & Fri and with only 5 stylists over $500K with over $150K Owner's Benefit. If I ran this place like a real business with 8 stylists and we were open from 9 to 9 Mon - Sat, we would do over a million.

Pros

I started with Mindbody in 2008 at $65/month. While the company grew & grew and expanded into several continents the 'hair platform' and the tasks I did on a regular basis remained unchanged. I own a small hair salon, and I do things today (2025) the same as I did in 2008. Daily Closeout reports, payroll reports, entering employee data... remained unchanged. The software is easy to learn and very intuitive. Support is available 24/7 and appears to be based in the USA, so there are no heavy accents to battle i.e., understanding what you are told is easy. Over the years I have had thoughts of changing companies and I never did because of the value I get from Mindbody. Granted, the price is no longer $65/month, but it is competitive and gives better value and a bigger bang for my buck. I was pleasantly surprised when I was given consideration for my years of Loyalty and being charged based on the size of my business. I love that by being web-based I can log on anywhere and it's like I am at work. The app is also quite useful, and I don't miss a beat if I am out when a new client calls who must be entered into the system & scheduled for a service. Shortly after starting with Mindbody, I was contacted by Demandforce for CRM. Demandforce integrates seamlessly into MIndbody and picks up the pieces that Mindbody does not offer. It is like a 1,2 punch and I believe Mindbody is a big part of not just why we have been in business for 20 years, it is a big part of why we have been on the top of Google for 20 years.

Cons

Obviously, the Pro's outweigh the Cons. I used Mindbody's Merchant Services for a few years, and you would not believe how much it made things easier by integrating Merchant Services into the Front-End software. I stopped using Merchant Services after a couple of years because promises made were not kept. Nothing more to say about that. Another Con about Minbody is the platform. From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up. Another Con is when they discontinued GeoAnalytics... I loved that tool because it showed you on a map exactly where your clients came from. None of these Cons are major... they are not deal-breakers, they are just some of the things I have seen over the years, and being that I have been using this software for 18 years I am

Review Source

TD

Tayler D.  
Lead Burn Ambassador  
Facilities Services  
Used the software for: 2+ years

### "Easy and Efficient Client Management"

April 18, 2026

5.0

Smooth and easy to use. Booking classes is quick, and everything works reliably. I trust working with Mindbody.

Pros

Super Userfriendly. Easy scheduling and customization options! I feel confident in using MindBody personally and professionally.

Cons

Haven’t encountered any issues to mention. No complaints, everything met expectations. Maybe pricey plans.

Review Source

MD

Maria D.  
Fitness Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User Friendly and Great for Scheduling"

February 2, 2026

4.0

Overall I love MindBody! It is a great tool for booking classes, courses and for scheduling. I love that I can go to a day and see everyone's schedule or go to my schedule and see the week.

Pros

I love that our members have an app that is user friendly. We can make changes to classes easily and keep track of schedules of all staff easily.

Cons

I do wish we could send out class and course specific emails. There is only one option for confirmations for classes/courses.

Review Source

MH

Michelle H.  
Practitioner  
Alternative Medicine  
Used the software for: 1-2 years

### "user review of mindbody"

February 1, 2026

4.0

i wish the desktop experience was comparable to the app interface. It is more complicated than it should be to scheudle yourself, to book appointments and block out time.

Pros

I like the photos that help you conceptualize the services and offerings. I like that there are bios for practitioners and ratings and reviews you can see for classes before choosing one.

Cons

i think it could use a category for alternative healing modalities like reiki and energy work so users can find these options

Review Source

EG

Enrique G.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great management tool"

November 10, 2025

5.0

Good tool for control and management of clients, classes and staff. Collection process is very good, though time to deposit is long. A better reports options and even, being able to customize them, ourselves, would be great

Pros

Clients´management and control, as well as booking process. Also the payment process is very useful, though the time to deposit is long.

Cons

reports and payment deposit time. Reports, sometimes are difficult and dont give you the detail information. Time to deposit payments is long. Also, when you are in the point of sale screen for a client, before we had displayed the current and future contracts, passes. Now only the current ones. It was better before.

Review Source

Cindy L.  
Wellness Director  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Mind Body is a Premier Software and has all the bells and whistles to run your Fitness Business. "

August 5, 2025

5.0

Love Mindbody as we have used other member tracking software. Mindbody is a great value and offers reports that allow us to track membership and finances. A membership representative contacts us with updates and does a yearly review.

Pros

Easy to use and many useful features to track membership. Navigation within the program is easy and logical. The technical support is great to trouble shoot problems and then they follow up with a email with all the reference information. I love the feature that shows members who have not been in recently so we can reach out to them.

Cons

Set up is a little time consuming, but once all the information is in, it is easy to use. Sometimes, the wait time to connect to technical support is long.

Switched from

[PerfectIt](https://www.capterra.com/p/208453/PerfectIt/)

It was more economical and better support.

Review Source

SS

STephen S.  
GM  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Mindbody review shoot 360 Denver"

October 29, 2025

5.0

Overall, my experience with Mindbody has been good. It’s easy to use, convenient for booking classes, and helps me stay organized with my fitness routine.

Pros

Mindbody makes booking fitness and wellness classes easy! Great for discovering new studios, managing schedules, and staying consistent with workouts.

Cons

The app can be glitchy at times, with slow load speeds and confusing navigation. Some classes or prices aren’t always updated accurately.

Review Source

NS

Nicole S.  
LEAD  
Alternative Medicine  
Used the software for: 2+ years

### "VERY USER-FRIENDLY PRODUCT "

January 31, 2026

5.0

OVERALL, IT'S A GREAT PROGRAM AND THE APP ALLOWS YOU TO PERFORM A LOT OF THE FEATURES FROM YOUR MOBILE DEVICE

Pros

IT'S VERY EASY TO USE AND I LOVE THAT YOU CAN CUSTOMIZE THE REPORTS. IT'S USER FRIENDLY AND EASY TO NAVIGATE BETWEEEN TABS.

Cons

THERE ARE SOME REPORTS WE CAN NOT CUSTOMIZE. SOMETIMES THE APP DOESN'T SAVE THE SOAP NOTES I HAVE DONE AND THEN I HAVE TO RE DO THEM

Review Source

SJ

Samantha J.  
Owner and Operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very Happy Coach"

November 3, 2025

5.0

I have owned and operated my own private training studio for 8 years in that time I have utilized Mindbody's software the entire time. Prior to stating my own business I used many other systems and not only have I been happy but in the time that I have been them the product has only improved.

Pros

Mindbody has helped track my clients sessions effortlessly. It gives me in my small business more than enough options to make changes to my billing and schedule easily.

Cons

I do not have any complaints at this time. As of now I run a one woman show so I do not have to utilize some of the payroll options that Mindbody has to offer. For my simple and straight forward business model. No complaints.

Review Source

VR

Verified Reviewer  
studio manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Mindbody review"

August 5, 2025

3.0

It has been pleasant to work with, just can be a bit more efficient when it comes to checkout process

Pros

I enjoy the scheduling and appointment management part of Mind Body Software. I integrate well with other apps we use

Cons

there are a lot of buttons or windows you have to click before getting where you want to be to complete a task

Review Source

CO

Chris O.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall good"

November 17, 2025

4.0

Even when complex it allows for a wide variety of options. It may sometimes take extra steps but in the end works for what the client needs.

Pros

It is very user friendly for clients. I've used it both from a client perspective and from that of an administrator.

Cons

Sometimes things in the operations are difficult. There often seems to be a way to set up a service in a way that you'd like, but there are a lot of extra steps to do so.

Review Source

DL

DeAnn L.  
Business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I am the owner "

September 19, 2025

5.0

My overall experience is very good. They have continued to grow with the industry and add services.

Pros

I have been using Mindbody for over 10 years. They have very great customer service, Always helpful when I call and they go the extra mile to make sure my issue is resolved.

Cons

It is getting more expensive, but the value still outweighs the cost. They have many options for additional add-ons if you wish or you can do the basic services.

Review Source

GM

Glenn M.  
General Manager  
Entertainment  
Used the software for: 2+ years

### "A nice product!"

October 28, 2025

4.0

Defintley serves our purpose in our type of business (golf simulators). Very user friendly and other than some long wait times for tech support they are responsive once you do get to talk to someone.

Pros

Ease of use and scheduling accountability is very good. The ability to move reservations and times around with ease is also very helpful for us.

Cons

Occasional confusion in online booking an appointment and charging guest but not giving the time on schedule.

Review Source

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