--- title: "Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mindbody the right Appointment Scheduling solution for you? Explore 2994 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/" page_type: "reviews" language: "en" --- Mindbody 4 (2994) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Mindbody Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution.“ April 22, 2026 J M DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again.“ May 25, 2026 AM Ali M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows.“ November 14, 2025 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive.“ April 22, 2026 ZH Zachary H Fitness ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments.“ March 2, 2026 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it.“ April 22, 2026 RS Razvan S Fitness ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place.“ February 26, 2025 CB Casey B Program engineerSports, 51 - 200 employeesUsed the software for: 1-2 years. “The only drawback is that there are times when the system seems to bug out — tasks show as completed but reappear the next day, or purchases don’t always remove items from inventory.“ April 12, 2026 ## Showing most helpful reviews Showing 1-25 of 2994 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallory T. Yoga teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Good for a yoga studio" May 4, 2026 4.0 Overall I like the app it was used when it first became available and I think it would still hold up today even without updates Pros It was easy to use and you could stream line all the information for your classes pretty quickly. Other apps it is more time consuming Cons It was hard to look up client information unless everything was exact. So if there was a space or comma missing it wouldnt find it Review Source NA Nick A. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Fitness Software" October 28, 2025 5.0 For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving. Pros I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient. Admin staff, coaches, and managers can use Mindbody with very little onboarding. The class and appointment management is simple and the notifications make it impossible to forget a client. Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours. Cons Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful. It's not very user friendly and requires a third party track metrics. Switched from [Hapana](https://www.capterra.com/p/143341/Hapana/) Hapana was not allowing us full visibility of our data and was slow to develop the features they promised early on. Review Source JT Jarvis T. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mind body not at ease!" April 22, 2026 2.0 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review Source FE Fatemeh E. Data Analyst Retail Used the software for: 6-12 months ### "Convenient Booking App for fitness classes " June 14, 2026 4.0 Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. Review Source CC Chris C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Top Notch" November 14, 2025 5.0 Overall, I have been with Mindbody for over five years and am impressed with their continued growth in offering more features over the years. Pros Customer support is top notch. Easily available and works to understand your issue. There is always follow-up by email afterwards to recap the issue and solution. Cons I would like more features for appointments for therapists, like body drawings integrated into the charting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Mindbody because Mindbody has classes and workshops. however, the other considerations I looked at do seem to have some better features for appointments (body drawings, being able to add an electronic signature to the notes) Review Source TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Software Booking System Made Easy!" April 21, 2026 5.0 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review Source RM Robin M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user!" December 29, 2025 5.0 I have been using Mindbody for over 18 years. It has been reliable for the entire time. I switched to another service last year but ended up switching back, I needed the features that Mindbody offers. Pros Ease of use, reliable, professional, all-in-one, customer support, constantly improving, quick to reply. Cons High cost for more features. I have stayed at the lowest tier and made due with the features included there. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Mindbody I liked the look of Mindbody over Zenplanner when I was first deciding. Review Source VL Vanessa L. Owner Retail Used the software for: 6-12 months ### "I do not recommend " April 27, 2026 2.0 I think it was terribly over priced and very difficult to use for both the business and the clients. Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was offered a free trial and was stuck in a one year contract Review Source JC Jesse C. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Rocks! " December 11, 2025 5.0 Great so far! Mindbody has made it easy to go through sales, contracts, employees roles, texting system. Pros The automations for all the members/prospects makes it easy to keep them all up to date. User interface is easy to use. Cons It can be a lot to navigate if you are new. Mindbody has a lot of tools and it can be overwhelming at times. Review Source Jonathon S. Owner and Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware Before You Sign A $1200, 1 Year Contract, Their Sales People Appear To Be On Commission!" January 23, 2026 1.0 Please be careful when dealing with Mindbody, you are signing a year long contract and if they give you the impression that you can get out of it, I'm proof that you can't. You'll talk to a nice, professional person during your first phone call who (at least in my case) will tell you what you want to hear in order to sign the contract. Once I started getting into the set up, I started to realize that it was an extremely long process (onboarding can take up to 8 weeks) and that I wasn't going to get what I thought I would and that it takes a painfully long time to get answers. I tried to cancel but they won't let me. On that first phone call, when I asked about cancelling if things didn't go well, Sam (sales rep) made it seem like if I tried to cancel then they would give me a sales pitch but eventually would let me out of my contract which isn't true. I filed a BBB complaint that they never responded to, which in all of the reviews I've left in my lifetime on BBB, no American company has failed to respond. Btw, my BBB complaint requesting termination of my contract was 8 days after I signed my contract with Mindbody, so it's not like I used them for 5 months. I haven't scheduled a single customer with them or had a single onboarding session with them. You may be reading this wondering why I signed a contract for something I didn't totally understand, that's because it's way too complicated to understand up front. Just think about it, Mindbody onboarding can take up to 2 months before you can fully use it, it's that complicated. What are the chances you're going to understand everything during the initial sales call. You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior. Pros Mindbody is used throughout the fitness industry. Customers will go on Mindbody to find local gyms, yoga studios, etc... Cons The salesman who sold me my subscription wasn't honest and straightforward with me. Customer service is painfully slow. Review Source JS Janelle S. Operations Manager Performing Arts Used the software for: 2+ years ### "Mindbody at Kinetic Arts Center!" August 7, 2025 4.0 Overall, I find that I am happy to have Mindbody; it is easy to teach new employees, and the new features are usually very beneficial. Pros I was apprehensive about the AI assistant, but I absolutely love it. It saves me so much times looking for answers, and calling customer service! Cons Limited account features, and the downgrade of functions that our business staff can no longer do. Such as: changing/updating email addresses & name changes. Parent's find your "family accounts" confusing to create; the APP does not work very well too. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody We were thinking of switching our software, and found that the other company was lacking some key functions we needed. Review Source ZH Zachary H. Fitness Manager Recreational Facilities and Services Used the software for: 2+ years ### "Mind Body review from a Senior Living Community" March 2, 2026 5.0 Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments. I also feel that we are only using a small portion of what MB is capable of. Pros The analytics breakdowns are very helpful. I have appreciated AI chat for quick assistance with finding where to access or change little things on the site. The simple check in app for class attendees works well for my fitness center. Cons On our branded app had some changes made with an update (we did not choose this). This removed some of the most important features for my community (heartrate tracking). Two factor authentication was also installed. I see the need for online security, but I work in a retirement community, and this update has kept nearly all of our folks from using our branded app. We used to be able to log people into a tablet and let them track their workout with a heart rate monitor. Review Source JT Jonathan T. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "After 18 Years Here's The Good, The Bad, and The Ugly" November 15, 2025 5.0 When considering the major areas like Value, Ease of Use, Features, Payment Processing, User Interface, and Support, Mindbody scores 90 out of 100. The positives far outweigh any deficiencies and after 19 years I plan on continuing with Mindbody until I am no longer in business. The support is excellent, and the software is easy to use - and don't think 'easy to use' implies it's very basic / simplified because it doesn't. This is very powerful software that gives amazing reports for every aspect of my business. The competition doesn't have anything on Mindbody! I mentioned I will continue to use Mindbody until I am no longer in the business - if you are interested (or know someone who is interested) in purchasing the top-rated hair salon in Fort Lauderdale since 2006 please contact me. We keep easy hours Tuesday - Saturday 10-5 and till 8 on Thur & Fri and with only 5 stylists over $500K with over $150K Owner's Benefit. If I ran this place like a real business with 8 stylists and we were open from 9 to 9 Mon - Sat, we would do over a million. Pros I started with Mindbody in 2008 at $65/month. While the company grew & grew and expanded into several continents the 'hair platform' and the tasks I did on a regular basis remained unchanged. I own a small hair salon, and I do things today (2025) the same as I did in 2008. Daily Closeout reports, payroll reports, entering employee data... remained unchanged. The software is easy to learn and very intuitive. Support is available 24/7 and appears to be based in the USA, so there are no heavy accents to battle i.e., understanding what you are told is easy. Over the years I have had thoughts of changing companies and I never did because of the value I get from Mindbody. Granted, the price is no longer $65/month, but it is competitive and gives better value and a bigger bang for my buck. I was pleasantly surprised when I was given consideration for my years of Loyalty and being charged based on the size of my business. I love that by being web-based I can log on anywhere and it's like I am at work. The app is also quite useful, and I don't miss a beat if I am out when a new client calls who must be entered into the system & scheduled for a service. Shortly after starting with Mindbody, I was contacted by Demandforce for CRM. Demandforce integrates seamlessly into MIndbody and picks up the pieces that Mindbody does not offer. It is like a 1,2 punch and I believe Mindbody is a big part of not just why we have been in business for 20 years, it is a big part of why we have been on the top of Google for 20 years. Cons Obviously, the Pro's outweigh the Cons. I used Mindbody's Merchant Services for a few years, and you would not believe how much it made things easier by integrating Merchant Services into the Front-End software. I stopped using Merchant Services after a couple of years because promises made were not kept. Nothing more to say about that. Another Con about Minbody is the platform. From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up. Another Con is when they discontinued GeoAnalytics... I loved that tool because it showed you on a map exactly where your clients came from. None of these Cons are major... they are not deal-breakers, they are just some of the things I have seen over the years, and being that I have been using this software for 18 years I am Review Source PW Paul W. Founder and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Trending the wrong way. They went from a 10/10 to a 5/10 and I can't find anybody over there to help. " August 28, 2025 2.0 We’ve been with MINDBODY for almost 20 years, and unfortunately the service has gone downhill. Our fees are now over $1,000 CAD/month—nearly double the competition. To make it worse, customer service is nearly impossible to reach. When you finally get through, instead of speaking to a real human you get AI responses or links to “how to fix it yourself” articles. The latest price increase on top of poor updates and slow support is brutal. Simple things—like fixing client emails or last names—turn into nightmares. When I did reach out, I was given a generic AI message and the chat was closed. No follow-up, no accountability, no human connection. For a company we trusted for years, this is disappointing. At these prices and with this level of service, it feels like MINDBODY has stopped caring about long-time clients. Pros I’ve always appreciated is the client management system. It’s strong, and when it works, it makes running the business easier. Cons My subscription has climbed to over $1,000 CAD/month. It’s almost impossible to real help. Instead, you get AI or emails replies or “fix it yourself” articles. Recent changes have made the system harder to use, not easier (e.g., issues with client profile updates, names, and emails). Review Source Cindy L. Wellness Director Professional Training & Coaching Used the software for: 1-2 years ### "Mind Body is a Premier Software and has all the bells and whistles to run your Fitness Business. " August 5, 2025 5.0 Love Mindbody as we have used other member tracking software. Mindbody is a great value and offers reports that allow us to track membership and finances. A membership representative contacts us with updates and does a yearly review. Pros Easy to use and many useful features to track membership. Navigation within the program is easy and logical. The technical support is great to trouble shoot problems and then they follow up with a email with all the reference information. I love the feature that shows members who have not been in recently so we can reach out to them. Cons Set up is a little time consuming, but once all the information is in, it is easy to use. Sometimes, the wait time to connect to technical support is long. Switched from [PerfectIt](https://www.capterra.com/p/208453/PerfectIt/) It was more economical and better support. Review Source MH Michelle H. Practitioner Alternative Medicine Used the software for: 1-2 years ### "user review of mindbody" February 1, 2026 4.0 i wish the desktop experience was comparable to the app interface. It is more complicated than it should be to scheudle yourself, to book appointments and block out time. Pros I like the photos that help you conceptualize the services and offerings. I like that there are bios for practitioners and ratings and reviews you can see for classes before choosing one. Cons i think it could use a category for alternative healing modalities like reiki and energy work so users can find these options Review Source JB James B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good But Could Be Better" February 2, 2026 4.0 Overall, I think it is a robust system for a multitude of business types. It would be better if there was a way to provide feature requests(which I have) that would provide improved client/business marketing options. Pros Customer support via live phone calls and follow up emails covering the topic of conversation with help articles. Availability to alpha test improvements is a plus. Cons The online Mindbody Help data base needs updating with better search results based on the search fields used. Too many off topic results are found that don't relate to the search terms. The user interface on the business side could use further improvement although the latest updates are generally better, with a couple of exceptions. Review Source SS STephen S. GM Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody review shoot 360 Denver" October 29, 2025 5.0 Overall, my experience with Mindbody has been good. It’s easy to use, convenient for booking classes, and helps me stay organized with my fitness routine. Pros Mindbody makes booking fitness and wellness classes easy! Great for discovering new studios, managing schedules, and staying consistent with workouts. Cons The app can be glitchy at times, with slow load speeds and confusing navigation. Some classes or prices aren’t always updated accurately. Review Source JC Jason C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Mind Body Review" October 24, 2025 5.0 Overall its been a great experience, we have been using mind body with sifferent locations over the years Pros Mind body capital, Customer support, ease of use, appointment management, employee management & features Cons More mind body capital more often, to long of a wait in between paying off capital loan, if there was an option as soon as capital loan is paid in full, you automatically get reviewed for another capital loan to help scale and grown the business faster Review Source MK Maren K. Co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "Consistency with MindBody" November 17, 2025 4.0 Overall it has been consistent. Credit card processing is expensive and it would be nice if MindBody customers got a better rate by staying with MindBody for so long. Pros It a fairly consistent product that is easy to use if you take the time to play within the system. Our staff feels the same, except when their are major changes and it takes them time to locate where things are Cons Do not love the new interface. Does not fit well with right hand side menu and calendar especially on ipad. Calendar for appointments is so small. Should be able to expand and retract the main menu bar on right hand side Review Source VR Verified Reviewer studio manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody review" August 5, 2025 3.0 It has been pleasant to work with, just can be a bit more efficient when it comes to checkout process Pros I enjoy the scheduling and appointment management part of Mind Body Software. I integrate well with other apps we use Cons there are a lot of buttons or windows you have to click before getting where you want to be to complete a task Review Source MD Maggie D. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy platform for staff and clients. " September 7, 2025 5.0 Mindbody has been a great for our business. It offers a comprehensive suite of tools that make it easy to manage class schedules, appointments, client bookings, and payments all in one place. The platform is especially helpful for automating repetitive tasks, allowing us to focus more on our clients. The interface is generally user-friendly, and the mobile app is a great bonus for both staff and clients. Having clients book online has freed up a lot of our time. It’s convenient for the client and the staff. On the downside, the pricing can be a bit high. Pros Mindbody has one of the easiest booking systems available, integrates payment processing, schedules and class customization is quick and easy, and the mobile app is great for doing things on the go. Cons Occasional lag in customer service and higher price point than other platforms. There can be a learning curve for some of the more advanced features. Review Source DL DeAnn L. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "I am the owner " September 19, 2025 5.0 My overall experience is very good. They have continued to grow with the industry and add services. Pros I have been using Mindbody for over 10 years. They have very great customer service, Always helpful when I call and they go the extra mile to make sure my issue is resolved. Cons It is getting more expensive, but the value still outweighs the cost. They have many options for additional add-ons if you wish or you can do the basic services. Review Source DS Denise S. Client Experience Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Newbie doing fine" June 12, 2025 4.0 As a relative newbie to all things Mindbody - i find the support wonderful when i call in and i love the follow up emails with more tips. The AI assistance is great just wish they could how to videos there sometimes Pros The ease of checking in our clients. The display is great for people with visual impairments. Would like the option to book into multiple same classes for a client (almost a button to book a certain number of the same class into the future). Cons I would love how to videos to learn Lead Management and Marketing Suite. I would like a quicker way to get back to the class or schedule window quicker ( last place where I was) from looking at a clients account and to also go from POS to the clients account after a sale - or have POS open in a new window Review Source NV Nicolas V. Volleyball Coach Sports Used the software for: 1-2 years ### "Great program for scheduling" November 20, 2025 5.0 It's a great program, the support is good and the value is well worth it. The ability to manage employees and payments is perfect for what I need. Pros The ability to access my schedule from anywhere. It's nice to be able to look at my appointments from this week to next month. Cons For some reason, the schedule on the mobile app doesn't display properly when I'm accessing later at night (11pm/12am). Other than that, everything is great Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.