--- title: "Page 12 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 12 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2995 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/?page=12" page_type: "reviews" language: "en" --- Mindbody 4 (2995) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Page 12 - Reviews of Mindbody ## Showing most helpful reviews Showing 276-300 of 2995 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JMA Jomaica Marie A. Technical Support II Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mindbody for your Mind and Body Peace " May 22, 2023 5.0 It is good. One of my favorite part of my job. It is fun organizing profiles and fixing duplicate issues by using MBO. Pros I love that Mindbody is very organized and helping members with membership issue is easy. We can review, organize and manage their account just by learning few jargons and tabs. Cons Sometimes the added locations gets mess up when you change the UUID to default, however I already learned not to do that. I just wished there is a warning. Review Source Dheeraj U. Business Development Manager Computer Software Used the software for: 2+ years ### "A transparent scheduling system that links every employee" February 14, 2023 4.0 Pros Finding new courses, studios, and other fitness-related stuff is made much easier and more pleasurable with Mindbody. There are many different types of blessing testaments, and you may also create a personalised blessing declaration arrangement. I constantly have access to appointments, discounts, representative calendars, and so forth. It has every conceivable function and is quite effective. Excellent customer service, accurate earnings tracking, and simple email marketing features are all present. Cons The cost keeps rising, and it is exceedingly costly. The back end's user interface is poor. It took 4 weeks for my new workshop to appear on the app after I uploaded it. A more user-friendly platform would be helpful because there are too many issues. Customer support is excellent; utilise them if you need help. Review Source JW Jana W. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Good value for the price" June 29, 2022 3.0 A seven year journey.. we are pretty comfortable with the system at this time. We added advanced marketing suite three years ago. Pros Multifunction platform that addressed all aspects of our business. Cons Online bookings, the return process for retail, changing class times for one class (you have to cancel and rebook), pm we have frequent cases where things freeze and we have delays printing a receipt, retail is a bit clunky having to add every item manually rather than it just scanning and automatically being entered. Reason for choosing Mindbody Pricing Review Source Yelle B. Co-founder Marketing and Advertising Used the software for: 2+ years ### "Have to use it, but would like to use something better" September 27, 2023 4.0 Pros Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time. Cons I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes. Review Source Bridgette O. Proprietor Used the software for: 2+ years ### "The worst!" September 7, 2017 2.0 Pros We had worked with MindBody since 2007 and for the first few years we were really happy with their service. However, since they started making change after change in 2013 their program causes Safari to crash and their recommended Dymo printer is no longer compatible with most browsers. Cons They interrupt business on a regular basis in an effort to "improve" their software. They have been doing this since 2013. Although we and other business we know that still use them or used to use them provided feedback on the disruptive process they still opt to run these feature changes during peak business hours. It is disrespectful of MindBody to constantly disrupt business for those paying for service. Our rep tried to upset us in February 2017 and was told "No" given all the disruptions we had experienced. He ended up signing us up for an increase anyway and we are still working with them to get back the money stolen. Review Source Response from Playlist September 14, 2017 Hi Bridgette- Thank you for sharing your feedback. We can see that our team fixed the issues regarding your software level and credited you $223 on September 7. We do perform planned maintenance on our software, but it is scheduled to occur during the least impactful time for each time zone, either late at night or early morning. If you experience service delays during your routine business hours, please check our status page at http://status.mindbodyonline.com/. Please let us know if you have any other questions by sending an email to reviews@mindbodyonline.com SC Sheila C. LMT, CEMT, CCMT Health, Wellness and Fitness Used the software for: 2+ years ### "You get one stop shopping" October 25, 2023 4.0 Now that sone other softwares are starting to track package usage, they will need to stay ahead of the race or they may loose me. There is a limit that , when they will have priced themselves out of consideration. Pros MINDBODY has been the only booking software I have used. I left briefly and boy was I surprised. I know they are the most expensive but I was able to cancel other contracts that I used and put that money towards MINDBODY. Their system is the easiest to understand, work with, set up and use. Visibly easy to follow directions and very intuitive. Cons The price. When I started with MINDBODY, I had many benefits with my subscription. As the years have passed, they took away all of the benefits except the extreme basics and moved them into the higher priced subscriptions. I held off as long as I could before finally going to the higher subscriptions. They have done an excellent job in developing marketing, emails or texts. As a massage therapist I am not technically savvy so I welcome, not having to get other vendors to help market, manage my online presence. Reason for choosing Mindbody Mindbody was the one and only software that tracked the usage of the Massage Packages I sell. Review Source VR Verified Reviewer Director Health, Wellness and Fitness Used the software for: 6-12 months ### "So bad it's almost a scam." February 18, 2021 3.0 I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully. I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up. Pros Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky. Cons It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Wanted more features. Review Source AB Angelica B. University Intern Pharmaceuticals Used the software for: I used a free trial ### "Enhance Your Spa's Success with Mindbody's Comprehensive Management Platform" June 11, 2023 5.0 My experience to Mindbody as a pharmaceutical product development and research intern was constrained because it had little to do with my area of study. However, I was able to see how fitness clubs and wellness centers used Mindbody to run their businesses. The software's capabilities, including client administration and online class scheduling, promoted efficient organization and enhanced the general client experience. The marketing strategies used by Mindbody were especially effective at luring in new customers and keeping hold of current ones. Despite the fact that my interaction with Mindbody was purely observational, it shed light on how effective it is as a complete management solution for wellness enterprises. Pros For wellness and fitness enterprises, Mindbody provides a wide range of features. Its complete platform makes customer administration, class registration, and appointment scheduling simple. The software's user-friendly interface and adjustable options make it simple to customize to the particular requirements of each organization. Customers are drawn to and kept by Mindbody thanks to its powerful marketing tools, which also include customer interaction tools and automated email campaigns. Data-driven decision-making is made possible by the reporting and analytics capabilities, which offer insightful information about business performance. For both clients and businesses, Mindbody offers simplicity and flexibility thanks to its mobile app and connectivity with a number of payment processors. Cons The pricing structure of Mindbody is one of its drawbacks because it can be prohibitively expensive for independent or small wellness businesses. It may take some users some time and effort to completely understand the initial setup and learning process and make use of all the features of the software. Although Mindbody provides a wide range of functionality, some particular needs or specialized wellness enterprises may call for more customization or integration with specialized software. There have been reports of sporadic technical problems or sluggish customer service response times, which could affect user experience and business operations. Review Source PG Phillipe G. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible product w/ terrible customer service" November 30, 2023 1.0 It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to impossible. Pros There is one guy, \[sensitive content hidden\] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product Cons I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing Mindbody The reviews online are managed by MBO making their online reputation far better looking than it sounds be. Switched from [ASF Payment Solutions](https://www.capterra.com/p/161656/my-Club-Business/) I was sold a fake bag of goods. That is correct, MBO lies about their product. Review Source HS Heather S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Switched to another system. Was too high and the service was awful" April 23, 2023 3.0 Pros Mindbody was pretty simple to use on the customer side. And most issues were resolved within a good amount of time once reported to the backend office. We liked the app although it was super expensive to have and didn't really have any extra features that helped our clients book. Cons The backend was always complicated to figure out. It sometimes took a few days for them to get back to you and the customer service was mediocre. The reps are nice and try to be helpful as much as possible. But the fees we paid to MB for processing between their costs and CC fees was ridiculous. We felt like we were being Nickle and dimed on everything. As small business owners you work to save each penny you can so you can turn around an reinvest into your business and help it grow. And to help give your clients and customers more for their $. It always seemed harder doing that with MB and we felt like we were calling them more to fix issues on our back office then we were running our business. Which is why we switched. Our fees were sometimes $500 or more a month. THey really didn't try to negotiate for us to get us lower rates for CC processing. Everyone has to make money and we get that but as a small business owner it just wasn't a good program for us. Review Source VR Verified Reviewer Office manager Financial Services Used the software for: 2+ years ### "Mindbody for easy fitness booking! " November 3, 2022 4.0 Pros Abilities to have all the schedules for various studios/gym. Easy booking, tracking and payment process. Love when the classes can sync to my personal calendar. Cons Visually not the most user friendly app Review Source TS Todd S. Assistant Director Used the software for: 2+ years ### "Stay FAR FAR away, Customer Support and Sales is a joke" September 13, 2017 2.0 Pros The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen. Cons Work Item 506732 - \[Public API\]\[Verified\]\[GetClientServices\]\[Business App\] Unable to check out appointments with services that are associated with a service category relationship This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our Terms of Service, and how they do not grant compensation for work items such as these. The compensation you were given was related to your experience, and not associated in anyway with a loss of revenue, or increase in cost associated with this work item. Because you have already been compensated for your experience with this issue, there will be no additional or ongoing compensation applied to your account. Internal Communication: I have reached out to our Developers for the most current information about this issue that they can provide to us. When they reply to me, I can relay that information to you. You will also be proactively notified via email when the issue is resolved." This is fine and all but Mindbody will not sit here and continue to charge us full price for less than half of a product. Literally when teachers cannot check out lessons properly the system doesn't know to bill for the lessons. That means an overall decrease in revenue and a break down of the billing system. Review Source Response from Playlist September 14, 2017 Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interim, our support team is available to assist you if you want additional updates, or you can reply to the email you received from our Tech Support Team Lead earlier this week. SO Savanna O. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Owner/Director " June 1, 2023 1.0 Pros The only thing i like is that i am able to book appointments. Cons where to start.... what the point of having soap notes if you cannot use the app to view/ add / update? the MB business ap is trash and should allow owners to have rights to turn on and off releases that do not work for their business!! Review Source LR Le R. Owner Used the software for: 2+ years ### "MINDBODY IS THE WORST!!! " May 1, 2018 1.0 THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!! Pros The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not. Cons THEY CONSTANTLY DISRUPT BUSINESS - They choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned? THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected! THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment. Review Source AP Amy P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A lot of features and support for your value! " December 12, 2022 5.0 It’s been excellent, I feel comfortable and confident while using it. Pros The features are endless as well as the support! You can call anytime and get someone to walk you through anything. Cons Some times it’s a bit slow, needs to be updated on your phone often to run at full speed. Reason for choosing Mindbody Better features and better reviews Review Source VR Verified Reviewer Financial Publication Specialist Financial Services Used the software for: 1-2 years ### "Fitness with Mindbody is a win." August 2, 2022 5.0 Overall I like Mindbody and would recommend it to anyone who is looking for a way to access fitness , and health and wellness with a busy life style. Pros Usinfg Mindbody as a personal fitness app, or website is easy, and a efficient way to stay up on fitness. Pros are ability to access various fitness and nutrition classes. Also you can register for classes, and pay for classes. Mindbody lets you set preferences so that you can have access to fitness classes that cater to your interest. Cons There is no templates you can create to fully customize to personalize Mindbody. The list of fitness, nutrition, and health wellness classes is a pre determined list based on preferences set when you sign up. Review Source BS Brittany S. owner, LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful Capabilities for Larger Operations, Too Pricey for the Smaller Business" December 6, 2022 5.0 It was a wonderful system that met all of my scheduling and reporting needs. It's fast, and has the capability to track anything and everything via it's reporting systems. Huge advantage! Pros This software does it all and has amazing customer service. Once implemented into my business things worked very smoothly. Online booking, scheduling, on the go access to business information and detailed reporting features made this software wonderful! Cons The price kept going up and it was already on the high end. There were a lot of functions I didn't need as a massage therapy business. It could also be complicated to use for my therapists. It was lacking integrated email marketing which I was paying for separately, further driving my monthly costs up. Review Source GB Gina B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody post virus apocalypse" July 7, 2020 4.0 In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3 Pros Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful. Cons Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and google, got many clicks and zero conversions- people kept getting tripped up in mb. A survey indicated over 30% of users had a hard time booking, paying for or accessing live stream classes on mb. I literally spent all day every day troubleshooting with mb reps, instructors and clients. I wonder ho many people we lost that got turned off? We decided to move our live stream and on demand off he platform. Reason for choosing Mindbody We wanted a place to host live stream classes- this was pre-virus. We were one of the first studios to do it Review Source PJ Priyanshu J. Freelancer Computer Software Used the software for: 1-2 years ### "An All-In-One Wellness Platform with Pros and Cons" February 9, 2023 4.0 Mindbody is a well-rounded wellness platform that offers a wide range of services to help users manage and track their fitness, wellness, and beauty routines. However, it does have some limitations, including limited service availability and high subscription fees. Pros It has a simple, intuitive, and easy-to-use interface that makes it easy for users to navigate and find what they're looking for.The platform offers a vast range of services, including fitness, wellness, and beauty services, making it an all-in-one solution for users' wellness needs.It provides personalized recommendations based on user's interests and preferences, making it easier for them to find and book the services they need.This app is available on both iOS and Android devices, making it convenient for users to book and manage their services on the go.It integrates with other wellness apps and devices, allowing users to track and monitor their fitness and wellness progress in one place. Cons Mindbody is only available in certain geographic locations, so users may not be able to access all the services they need.Some users have reported experiencing technical glitches and bugs while using the platform, which can be frustrating.The platform does not offer many customization options, which can be limiting for users who have specific preferences and needs.Some users have reported that the subscription fees for Mindbody can be high, especially for those who only use the platform occasionally. Review Source SB Sean B. Founder and Executive Director Sports Used the software for: Less than 6 months ### "Considering Mindbody? BEWARE! They will say what you want to hear to get your credit card on file" June 30, 2019 1.0 TERRIBLE. They are misleading snake oil salesmen who are glad to swindle small family owned businesses without blinking an eye. Provided misleading and inaccurate information about functionality. THE WORST customer service when trying to make things right. They continue to charge my credit card multiple times after I canceled, leaving me to wait 30 days to get my own money back. They promised a full refund and decided to never refund a cent and they never followed up with me. The only reason I was able to get them back on the phone was because they kept charging my card! BEWARE: MINDBODY IS COMPRISED OF SNAKE OIL SALESMAN, CROOKS AND SWINDLERS Pros Robust feature list, aesthetics are ok. Cons The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you. I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season. The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws. When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back. They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money. Review Source Response from Playlist July 2, 2019 Hi Sean - Thank you taking the time to leave a review of your experience with MINDBODY. We do see that our accounting team issued a refund for the charges you received after you cancelled your account with us, and apologize for that happening. Your feedback has been sent to our Sales Management team for review. We wish you the best of luck as you grow your business. JY Jennifer Y. Tier 2 Technical Support Computer Networking Used the software for: 1-2 years ### "My personal review of the product " July 9, 2023 3.0 Mindbody is really great and helpful to our business when it comes to membership. Pros What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account Cons What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down. Review Source MM Mel M. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Worst Software Service Company!!" August 4, 2024 1.0 I am stunned to see even one positive review of this software and the company. We had the worst possible experience; nothing worked as promised. Customer service was rarely able to fix any of the issues we dealing with. We went from a completely booked schedule prior to MB, to a couple of appointments per day, almost all of which were booked over the phone. We lost thousands of dollars per month because of this software!!!! Our clients were so frustrated and the staff were beside themselves. After 4 months of trying to make this work for us, we finally gave up because NOTHING was fixed. To top it all off, we had to go with another platform and MB will not let us out of our contract even though we had such terrible experience, AND they won't let us drop down to a lower cost package even though we are no longer using them. We are stuck paying almost $1000 per month for their premium package that is not being used. I literally have never experiences such a complete and total disaster. We are now having to pay for two software platforms, MindBody, which is unusable, and then the one that actually works! BEWARE of this company!!!! Pros NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!! Cons Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Looking for more capability, but we went back, as Vagaro works!! Review Source NP Nicholas P. Director Retail Used the software for: 2+ years ### "Finest Hair" June 23, 2022 4.0 Many benefits and we are the first to admit we under utilize the software i did try 100s of times to get someone out to help streamline and train my daughter on site but know one from midbody made the effort it everyone was great when we were signing up but then your get forgotten I'm not after a 10 dollar voucher I'm after help to utilize the software to its full potential Pros Software is great plug ins and widgets available for our website easy to use and professional look Cons integration to be allowed to take deposits for booking within the Salon industry we are having difficulty with this price is too expensive i understand everything goes up in price and we are probably not one of your biggest customers but we have being one of the most loyal I have tried to call our local rep 3 times this week and still has not returned my call so communication support from a local level terrible Review Source AS Ariel S. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "Stay FARRRRR AWAY!!! " November 18, 2021 2.0 Customer service is slow, there are certain requests we have made that have never been honored. Pros I’ve used it so long I can maneuver around a lot of the faults, but if I had to choose a positive, I would have to say the client profile. Cons Product crashes ALL the time and severely interferes with our business daily. The checkout and POS process has way too many layers and you have to repeat steps several times with a small mistake. Memberships are inconsistent. I have spent hours and hours creating my own spreadsheets to extract data from several different reports to get the data we need to accurately see our business picture. I could go on and on about why Mindbody should be avoided. Counting down the days until we make the switch. Reason for choosing Mindbody Membership program Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Membership processing Review Source WG William G. Digital Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody is on its way to becoming something great." September 5, 2018 4.0 My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need. Pros I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI. Cons What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it. Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one. What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.