# Page 17 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2982 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2982) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 17 - Reviews of Mindbody ## Showing most helpful reviews Showing 401-425 of 2982 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Shelley S. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Will be moving our business" June 14, 2019 2.0 Customer Service and Tech Support is extremely incompetent. There were so many times we were told the version we have can't accommodate simple things like our clients being able to book Couples Massages with different Therapists at the same time, and until they can figure out how to get our version over to the most recent version, we are the ones that have to find a work around. Pros Nothing at the moment. We are hoping to find a more customer oriented business that can meet our needs. Cons The Con is this company who was previously Booker, then MindBody took it over sometime in 2018, we were notified at the end of last year our business package would be changing along with the monthly price more than doubling. We were led to believe we did not have a choice on any other package unless it was more expensive. After speaking with someone from their affiliate a month ago, we were made aware there was a basic package available at a significantly lower price that is better suited for our business needs at this time. MindBody is not willing to credit the difference for the few months we had the package that was not suitable to us, nor were we made aware of one with the features we previously had existed. Review Source Response from Mindbody June 27, 2019 Hi Shelley- Thank you for sharing your experience with MINDBODY. We've shared your feedback with your onboarding specialist who will be able to walk through your concerns. Shelly B. Used the software for: Less than 6 months ### "Awful waste of money as a healing arts practitioenr" June 6, 2017 1.0 Pros Branded web looks great, and great tech support available round the clock. I have nothing more good to say. Cons Do NOT use this product if you are a doing single session appointments. It is set up for fitness classes. With the branded web features, that make it look pretty, there are a lot of problems, that the support team doesn't know about. You are taught to build something from scratch, test it, and then are not warned that actually a lot of what you've build doesn't transfer to branded web. Also, a lot of their features just don't work. For example, their default welcome email (that you send to clients you have made accounts for) doesn't work!!!! It took 2 hour of tech support to come with a basic solution. When I asked for compensation for the time wasted, they said no, and my only option was to cancel. For classes, it's probably great - but know there are still many problems within the system. They obviously have a big tech support team, because they have a lot of technical problems within their system. This has just clearly become acceptable to them to have. For the money we are being asked to spend, I disagree. Review Source Response from Mindbody June 9, 2017 Hi Shelly- Thank you for taking the time to share your experience with us. We appreciate your feedback. While many of our subscribers are class-based businesses, our software is also designed for appointment-based businesses like yours. We would like the opportunity to connect you with a member of our technical support team to learn how we can improve your experience, especially branded web and the welcome email. Could you send us an email at reviews@mindbodyonline.com so that we can connect you? tS tracy S. Owner Retail Used the software for: 2+ years ### "Did not work half the time" July 26, 2023 1.0 We had to cancel our subscription but they will not let me because they are saying that I took over somebody else's contract when I did not And let's spend a headache trying to get them to cancel my subscription very stressful and you cannot get ahold of anybody Pros It was easy to maneuver when it was working correctly Cons I did not like when it would start malfunctioning that we would call to get it fixed and they wouldn't know when they could fix it and it would mess app our booking with our clients and we would have to go through and review everything manually Review Source rP rachel P. Director Sports Used the software for: 2+ years ### "Nothing but issues. I do not recommend this company " October 27, 2020 1.0 Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased. From our experience, they do not look after their customers. For example- during covid lockdown they provided no support. Even though the studios were forced to close we were still charged in full. When their app was down and none of our clients could book onto our classes we were still charged in full and we were told that "it will be fixed when its fixed- we can't provide a time scale for this issue. Each time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems. It's as if nobody really knows what they are doing (theres no complaints department either). The only reason why we haven't moved onto another provider thus far is because it isn't possible to export all the client data (unless you pay an extortionate amount to upgrade first). Another issue today means that we have now decided to bite the bullet to move to another company that respects their customers. Staying with MindBody has affected our business in many way therefore I DO NOT recommend this company an Pros The software (when it works well) can be very helpful. Cons Honestly, we've had nothing but problems E.G- clients not being able to book on, clients being added to classes without being asked for payment, classes not appearing, people jumping the waitlist, I could go on.... Review Source AM Alicia M. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Not a great system for massage/ spa" December 19, 2020 3.0 Support is absolutely awful-- they take all day to get back to you and if you miss the call you have to call back and go through the whole process again, most of the people I have talked to in the past 6 months did not know the answers to my questions and had to show me the support articles ( That I already read!!) I think I am more knowledgeable in some areas of the software than the people I can talk to over the phone! The system is not user-friendly, and the credit card rates are high. Also, clients can book on the MINDBODY app and not have to give their credit card numbers. It's great that new clients can find us, but most of our no-shows are clients without credit cards that booked on that app, and they end up getting out of having to pay a no show/ late cancellation charge. Pros Scheduling app for clients to purchase and schedule Cons So difficult to navigate, the page refreshes all of the time, client profile is a mess, client forms aren't great, clients book whenever they want--it never tries to optimize the schedule or book appts close together, training staff is a nightmare- its so difficult to train and learn and use, problems with partial refunds which mean you have to refund everything, including tip ad rerun- refunds don't work from the poynt systems most of the time, expensive hardware that usually doesn't last for more than a year. Their chip readers/ POYNT systems were OVER $800 each, plus shipping charges. Review Source Ramin L. Mortgage Professional Banking Used the software for: 2+ years ### "Great for automation for business, also a good tool for user" January 10, 2021 4.0 With a few hiccups from the user side (booking classes) and the up-sells I wouldn't jump to use this again in the future. Of course, with Covid we have no classes any longer but should we begin holding I may stick to the simpler Eventbrite booking platform. Mindbody just dominated the industry here in Los Angeles and although they have a good system, I don't think it's worth the costs unless you are a very large studio that sells out every class. Pros I have used Mindbody from both sides of the fence, one as a user as well as a business owner. What I liked most as a user is that it's simple to use and allows the user to get a gambit of various class offerings without having to go to various different websites or apps. If you're looking for a yoga class at a certain time, a certain location- it gets you there and lets you book it right from the app. Cons This is strictly from the business side, it's a little clunky to use and again this is from the business side- the costs did increase over time with the add-ons. This can be very problematic because the up-sells didn't necessary equate to more guests to the mediation studio we were working through. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review Source AR Amy R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Overpriced and disappointing business practices" February 15, 2019 3.0 Middling. The only reason we are still with MindBody is because it took a long time to set it up how we want it, and our clients are familiar and understand how to use it. Pros It is reasonably fully featured, and you can usually find a work around to achieve what you want or need to do, but it isn't all that intuitive. A lot of our clients seem to have used MindBody before, so it is familiar to them. Clients like that they can book quickly and easily through a mobile app. Cons MindBody has become horrendously over-priced. They increased subscription rates by a huge margin (almost double, in some cases!), and justified it by shoe-horning in a bunch of extra features that we did not want or need, or which were not available to us outside of the US - yet we were still expected to pay for them! Our only option was to downgrade our subscription package to one left us about a quarter of the features we were used to, and removed some very common-sense "features"(such as the ability to mask instructors full names from the client-facing interface - thus leaving our instructors open to potential stalking from people not even signed up to our system) - and yet we still had to pay more for this poorer functionality! The fact that they did not grandfather in current subscribers to stay at the same rate is appalling - we've been using MindBody for six years. Some recognition of customer loyalty would go a long way. I am investigating other options for our booking software. Review Source TB Tatiyana B. Owner Retail Used the software for: 2+ years ### "I like it but.." March 10, 2021 4.0 Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost. Pros Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed. Cons Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Mindbody Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015. Review Source LM Lori M. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "MINDBODY software" August 31, 2019 4.0 I wouldn't want to change. Software changes are difficult to walk staff through. Price increases may impact that over time. Partly because it is ever evolving and slowly but surely we get functionality that we need. The software is greatly modifiable, however, we have hit quite a few roadblocks of things that we need that we just can't do because we do not have the typical boutique business model. Pros Ability to interact with clients through auto-e-mails/texts. Cons Not built specifically for fitness centers so lacks some functionality specific to a non-profit fitness center. Definitely built for a boutique studio. Reason for choosing Mindbody Because we were told that all data would transition seamlessly and the functionality was significantly better and there was a lot of R&D going in to the software. Switched from [Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) We were forced to switch from what we had been using so we did the research to find out the software that would fit our needs the best. The sales staff at MINDBODY definitely knows how to sell. I would suggest researching in depth to make sure this is the best software for your needs. Review Source DW Diane W. Executive Director / Owner Recreational Facilities and Services Used the software for: 2+ years ### "So thrilled we found Mindbody" March 12, 2017 5.0 After running our sailing school for 20 years under the county park system, our supervisors decided to discontinue the park's registration services. We were suddenly thrust into an administrative role where we had no experience. As I blindly searched for a registration solution, I stumbled upon Mindbody. My initial deduction was that the product wouldn't work for the types of programs and services we provide. I explained this to the Mindbody representative and described all the reasons why it wasn't a good fit. She listened to my rant and one by one dispelled my objections with solutions in the Mindbody software. Not only that, she assured me that Mindbody would be there to hold-our-hand through it all, and that the price was well within our budget. I had no choice but to sign up on the spot. 8 years later and Westwind is stronger than ever. In the first year of using Mindbody, our registrations and revenues were the best they had been in 5 years despite the ongoing recession. Our business continues to grow and evolve and Mindbody grows and evolves with us. I was blown away the first time I noticed improvements in the product based on requests from the clients. Now it's just the norm. I recently discovered Mindbody BOLD and Mindbody University. Both were some of the best business conferences I've attended in 30 years of running my company. Bottom line: Mindbody is a dynamic and forward thinking company that sincerely cares about its staff and customers. I strive to run my business this way and I find that I use Mindbody as a role mode. LOL! I'm not getting paid to say this stuff, it just really is that good! Pros Dynamic, adaptable, cost effective Cons Would like more emphasis on 'enrollment' aspect of software since that is what we use the most. Review Source Response from Mindbody August 3, 2018 Thank you for the review, Diane! AR Alexandra R. Yoga Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Room for opportunity" July 25, 2019 3.0 Surface level, it is great! Easy to use and commonly known by both teachers and students. Once we get into the more technical sides it becomes a little more frustrating. Pros At a very basic, elementary level the software is relatively easy. Especially, in terms of checking people into a class. POS is also pretty simple. MBO is great for a surface level use. Cons I’m the retail manager for a region comprised of six studios. Half of my job is to count and recount to see where MBO has gone rogue. For example, sometimes it will duplicate an order, you can fix it, but next time you check on it, somehow, magically, the fix has been undone. There are also annoyances with browser compatibility. When you are doing a sale with a gift card, you cannot copy and paste the gift card number, you have to hand type and specify the exact dollar amount of the gift card. Super inconvenient, especially if the student doesn’t know the exact amount of the gift card. Also, ringing a gift card like this won’t work if you’re using chrome. It is also frustrating that we have to find workarounds for solutions to issues like ones I have listed above. MBO support has never provided solutions Review Source Response from Mindbody July 30, 2019 Hi Alexandra- Thank you for sharing your feedback with us. We've sent your review to your account manager for follow-up. Mayrell A. teacher/business owner Education Management Used the software for: 6-12 months ### "amazing mind body" March 16, 2023 5.0 My over all experience with mind body is amazing and the best and highly recommendable. Pros As a business owner this application is great for my business for the reservations and with this application, the accessibility for everything is permitted. Over all this application is really helpful and the best. Cons About the cons I can name only minimal like when you are using this application for the first time, there is a difficult time to explore but as continually using it, it is the best application. Reason for choosing Mindbody I only use this product. Review Source DW Don W. CEO Professional Training & Coaching Used the software for: 2+ years ### "You got too Greedy" March 21, 2023 1.0 It started great and then went worse and worse until I switched. Today I use a great software company that only charges $60 per month.... Pros I started with you 20 years ago and you had a great, functional software. Then you got greedy and kept raining your rates with less and less service and easy of use. Cons You probably hired a CEO paying him on performance and he just squeezed as hard as he could without NO longterm vision and without the need of brick and mortar businesses that know exactly what the need in mind. He simply forgot what the core product: a simple, functional software to help small businesses to manage their day-to-day services... Review Source AI Amy I. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I LOVE MINDBODY" August 26, 2019 5.0 Overall I am happy with the product. Pros I love that Mindbody allows me to keep notes on customer account history, I love how great the customer support is, when we have an issue we call and they help us immediately. I love the tutorial videos. I love that many studios and spas use this software so my previous skill set at my past employers prepared me for my current position with my current employer. I like that there are so many features and ways to fine tune the software to your studios personal needs. Cons Sometimes I find it to be not very intuitive. Luckily I have worked with the software for a long time so I am lucky to know so much, but especially when training new hires it can take a while for them to get used to the features of the program. After 2 months or so I feel like they get into the groove. We want to be able to take Apple Pay. Reason for choosing Mindbody We started using MB when we came to our new locations 2008. That was before I was on the team, so I am not sure how we previously ran the business. I can say without a doubt that it is a much better system than the analog old school way of doing things at another yoga studio I used to work with in 2005-2009. Two thumbs up! Review Source JF Justin F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I've set up MB 4 sites since 2010 and every year things get worse!" February 15, 2017 1.0 I helped set up MindBody in 2010 for a studio I managed and I loved the software and customer service. When I went out on my own in 2012 so I called MindBody and set up my own database and again it was great with responsive customer service. I made a deal with them at them at the time to discount 3 of the 4 sites I had because I am an Outdoor Boot Camp program and we don't have a brick and mortar location, this worked out great, until they decided to just stop honoring the discount for no particular reason. Instead of paying $220, now I pay almost $500 for much less functionality. It's just my wife and I so this seems a bit extreme considering one of our locations only has one boot camp a week and we are paying $125 a month just so it shows up on the map in their app. For the past 2 days their support has been out on a team event and their customer care leaves at 3pm apparently each day now because they don't have enough people to handle the call volume. I used to be able to call early in the morning or in the evening and get connected to a very helpful person within just a couple minutes, now it is a complete nightmare. I recommend using any other software company as their track record is that they don't care about customer loyalty and customer support is the last thing they intend to invest in. However, sales people are always available to chat up. I am currently looking to migrate all my data to a new system and that will be expensive, so I recommend just starting with someone else. Pros Options and reporting tools. Cons Very expensive for multiple locations, they don't hold true to their promises, they raise their rates all the time and will charge you a huge fee to migrate your information to a new software. Bad business practices all around. Review Source Ze W. MSL Health, Wellness and Fitness Used the software for: 2+ years ### "Booking in is easy" July 3, 2022 5.0 Really great product but very $$$ Pros easy to book in with multiple wellness services. People recognise it as a wellness platform so brand awareness gives it credibility Cons REALLY expensive platform to be a part of. in order to get full functionality, looking at approx $15K pa. Review Source VR Verified Reviewer Assosiate Manager Consumer Goods Used the software for: 2+ years ### "Mindbody Is a Good Software " January 20, 2023 5.0 Overall MindBody has been a great software addition to the business. It is easy to use, visually appealing and has the most up-to-date technology. This software makes it easy to create and manage documents. I would highly recommend. Pros Mindbody makes it easy to schedule and manage appointments. It's both administrator and user friendly! Cons Sometimes there are price increases without notification. Review Source VR Verified Reviewer HR Semiconductors Used the software for: 2+ years ### "Easy to use and lots of options" May 24, 2023 5.0 Pros I have used this while working in a spin studio as well as use it when booking classes for myself. I love all the recommendations of classes and salons in the area as well as deals for trying something new. Using it while working at the studio is very EXTREMELY straight forward and very easy to use. Cons Overall was extremely happy with this product Review Source VR Verified Reviewer Owner Pain Away Strategies Used the software for: 2+ years ### "Over priced, underperforming works like a Beta program, I feel like an unpaid developer..." June 21, 2018 2.0 I ran my business of of it for 5 years. I would have left sooner if I had the time to make the change and found something compatiblle Pros The built in integration and suite of many services in one. Lots of potential, poorly executed. They have superb technical support that is live ( though you have to wait forever.... and they need that support because the system is not intuitive) Cons \- It is so over priced for what it delivers. 3- 4 times overpriced at the very least. - They keep increasing the the rates with out improving performance - Their mobile app is horrible and unstable -It operates like a Beta testing phase software. Every basic transaction involve multiple clicks and screens - The software is overall slow to respond with lag between every screen ( on an array of computers and tablets with varying speed internet connections. - Always slow Review Source MK Meaghan K. Holistic Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Features with Mindbody" May 1, 2023 5.0 Im overall please with Mindbody and it’s easy to use/navigate platform. Pros The online booking system was very useful. I am very happy with the real-time scheduling as well. Cons Certain times of the day Mindbody could not be accessed by the app/online because system updates were being run. This is inconvenient when trying to check the next day schedule. Review Source Alexander G. Owner/Head Trainer Sports Used the software for: Less than 6 months ### "Not fully optimised for a European Market" January 14, 2020 3.0 Mindbody has been a disappointment. One simple reason: payments are tricky. In the Netherlands, where i operate, CC is not a popular payment method. This does not stop Mindbody to market itself as best in the field, nevermind that they are unable to offer a SEPA transaction from the get-go. After some paperwork with Paysafe (their associated payment provider), I thought I had finally gained that function. Guess again: I can take SEPA (bank transfer) payments, but the clients cannot purchase autonomously (via, say, your website). They have to give you the details and you have to do it for them. Double-handling, as such. So if you are selling memberships on a website, that website becomes less useful. As stated, clients cannot purchase with that payment method themselves. Finally, when I thought "well at least I can do quick work of it via the Mindbody app when I meet the clients in person"...well, guess again: the SEPA app option asks for routing and account number. No space to input a SWIFT or IBAN. When I inquired to Mindbody they were swift (admittedly) in offering a workaround. Namely debiting the client the desired amount, then going home, fire up the desktop and change payment method to SEPA (and change all payment dates manually). SEAM-LESS. 110€ for a workaround is not what you want to pay. There are smarter and leaner providers out there for a fraction of the price. Pros It is for the best part polished and well-thought out Cons No direct debit option Limited functions on the starter packet (which works to be 110€, way more than 99% of competition) Inability for clients to carry out a sepa transaction by themselves Some condescendence from staff member Sales department will overpromise Reason for choosing Mindbody I used mindbody as a PT manager for F45 in Australia. No complaints there Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Business Management review" August 30, 2018 5.0 Pros I like the variety of features. For my appointment based business there is no limit to how many services and products I can enter. Each of my staff have the ability to log in on their own to check/modify their schedule, but I am able to control how many features they are allowed to use. Everything is easy to learn and if I have any difficulties, customer support is always available and usually quick to respond. Cons There are unexplained glitches once in awhile. A customer may get an email reminder that has the wrong time. Sometimes a client will not get a confirmation for an appointment, but will get a reminder, so obviously their email is in the system. I believe this is just technology and we rely on it always running perfectly, which it just doesn't. I don't believe any software is going to be foolproof. Review Source VS Valerie S. Small business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Worst customer service ever!" April 28, 2020 1.0 Horrible customer service! Aside from price gouging, under performing software and it not being user friendly during this pandemic they have found a way to be even more greedy with a \[SENSITIVE CONTENT HIDDEN\] who prefers to make clients sign a 1 year contract in order to give us 2 months free even if all of us are making only 10-20% of what we used to make if we’re making anything. I was promised 2 months free without the contract yet never received it and all I was told to do was find ways to make money...what kind of business says that right now?!? Pros Reporting Can be helpful but not a reports function properly. Cons It’s not customer friendly, over the years they’ve price gouged going from $65 to $435.40 a month. There’s glitches all the time that have caused features they still charge for to not work for long periods of time up to months and they won’t even send out notice when there are glitches. Review Source Response from Mindbody April 30, 2020 Hi Valerie- We took a look into your account and see our support team credited you one month of fee relief and offered more for agreeing to a long-term contract, in line with our fee relief policy. It looks like you received an email from a member of our support team offering to set up a time to go over ideas on opportunities to generate revenue while your business is closed as well as other options to help your business moving forward. If you have any additional questions, please do not hesitate to reach out to our support team! NS Narinder S. Sr Cloud Architect Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody Cloud Based Club and Scheduling Solution " July 23, 2019 3.0 Overall Mindbody Software is life line for our SPA business and we are totally depended on this software for all kind of activities so for any small or mind size business that need to automate their work Mindbody is perfect choice Pros Mindbody Software offers various features such as Automated Scheduling of Email and text along with online booking, Appointment via Social media like Facebook and we can manage marketing capabilities via inbuild toolkit. We use Mindbody software for SPA. Cons Every Software has its own strength and weakness, as per our experience with Mindbody we have found few issues where they need to really works on one big aspect is Availability of Services( they had 3-4 major outages) which causes lot of problem to out customers and impact our business, second area that i would like to explore is software has few menus that feel cluttered while other menus are mostly blanks ,their documentation is also not updated sometime Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Mindbody Mindbody perfectly suite our need and fit perfectly what we were looking for our SPA business Review Source Kelsi W. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Makes It Easy" June 8, 2021 4.0 Pros My favorite part of Mindbody is the ease of use with scheduling! Cons There isn’t anything I dislike about Mindbody! 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