# Page 2 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2990) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of Mindbody ## Showing most helpful reviews Showing 26-50 of 2990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Dawn T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner, 2D FIT" April 17, 2026 4.0 My overall experience with Mindbody has been very positive. Customer support is responsive, and my representative stays in consistent contact, which I truly appreciate. I also value the opportunities to provide feedback through open forums and participate in helpful webinars and pilot programs. It makes me feel like my voice is heard and respected. After 11 years in business, Mindbody has remained a key part of my operations, and I don’t see myself going anywhere else. Pros Mindbody has been a major part of how I’ve successfully run my business for the past 11 years. As a one-woman operation, I rely heavily on its scheduling, client management, and overall features to keep everything organized and running smoothly. It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. The platform really supports both the business side and the client experience, which is essential when you’re doing it all yourself. Cons The pricing can feel a bit high for a smaller boutique business like mine. Some of the packages seem more aligned with larger organizations, so there are features I don’t always fully utilize. That said, the platform is very helpful overall and plays an important role in how I run my business. Review Source ZH Zachary H. Fitness Manager Recreational Facilities and Services Used the software for: 2+ years ### "Mind Body review from a Senior Living Community" March 2, 2026 5.0 Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments. I also feel that we are only using a small portion of what MB is capable of. Pros The analytics breakdowns are very helpful. I have appreciated AI chat for quick assistance with finding where to access or change little things on the site. The simple check in app for class attendees works well for my fitness center. Cons On our branded app had some changes made with an update (we did not choose this). This removed some of the most important features for my community (heartrate tracking). Two factor authentication was also installed. I see the need for online security, but I work in a retirement community, and this update has kept nearly all of our folks from using our branded app. We used to be able to log people into a tablet and let them track their workout with a heart rate monitor. Review Source AH Andrew H. Owner Education Management Used the software for: 1-2 years ### "Too Expensive" February 2, 2026 3.0 It's a product governed by and for investors - not studios and not students. It'll work, but I would chose a cheaper company if I had to do it over again. Pros It's well known and doesn't have payment processing issues. I like that they have a point of sale feature. Cons It's too expensive and they are constantly pushing features no one wants. The updates are glitchy as hell. All customer support has to go through AI, which is often useless. My clients get frustrated that they can't get help with their accounts too. Alternatives considered [TutorBird](https://www.capterra.com/p/181623/TutorBird/) Reason for choosing Mindbody They had a point of sale option - we need to be able to sell things in person Review Source JT Jarvis T. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mind body not at ease!" April 22, 2026 2.0 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review Source VR Verified Reviewer Yoga Teacher and Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software, for Student Users - Frustrating for Admin Users" March 17, 2026 3.0 I have been a user of Mindbody software as both an admin and a student at other studios. The software is wonderful for the front end but the back end requires much more UI research and revamping. Pros Mindbody is very easy for clients to use and sign up for classes and workshops. The onboarding process for a new student is quick and easy. Many integations exist to help the process. Cons The configuration and backend setup of Mindbody requires way too many windows and clicks to move through the process. It is not intuitive. Review Source CB Casey B. Program engineer Sports Used the software for: 1-2 years ### "My first and last choice is Mindbody. " April 12, 2026 5.0 Overall, my experience has been very positive, and I’d feel confident bringing Mindbody with me to any future business or organization I’m part of. Pros Mindbody has been a great platform for our business. It’s user-friendly, easy to teach to new staff, and the reporting features save me a ton of time. Being able to access detailed reports instantly is a huge advantage. Cons The only drawback is that there are times when the system seems to bug out — tasks show as completed but reappear the next day, or purchases don’t always remove items from inventory. Overall, it’s still a strong and efficient tool, but those occasional glitches can be frustrating. Review Source AG Aubrey G. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, Convenient, and Reliable" November 17, 2025 5.0 Overall, my experience with the Mindbody app has been really positive. It’s easy to use, makes scheduling a breeze, and gives clients the freedom to book on their own, which I love. Even with the occasional maintenance downtime, the app consistently helps keep things organized and running smoothly. It’s a solid tool I rely on every day, and I genuinely appreciate how much it simplifies my workflow. Pros I’ve had a really great experience using the Mindbody app. It’s super easy to navigate, and booking or rescheduling appointments only takes a few seconds. I also love that clients can book online themselves, it makes things so much easier for everyone. Overall, it just makes my day run smoother. Cons If I had to pick something I don’t love, it would be the frequent maintenance periods. They can really affect the system when they’re happening, which gets a little frustrating in the moment. But I also get that it’s all meant to improve the app, it already does a great job, so I know the updates are for the best in the long run. :) Review Source KK KarriLynn K. Spa Manager Hospitality Used the software for: 2+ years ### "The struggle is real" October 25, 2025 4.0 On the Fence, very difficult to learn and very difficult to set up or reach Customer Service - I've had to wait 30 min - 4 hours. Pros Easy to use and book appointments, like the colors plan for clients through their appointment journey. Makes it very easy to track their journey at the spa. Cons struggle with site navigation after updates - we never get notified of changes. We discover them after logging in and it takes days to figure it out Review Source CC Chris C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Top Notch" November 14, 2025 5.0 Overall, I have been with Mindbody for over five years and am impressed with their continued growth in offering more features over the years. Pros Customer support is top notch. Easily available and works to understand your issue. There is always follow-up by email afterwards to recap the issue and solution. Cons I would like more features for appointments for therapists, like body drawings integrated into the charting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Mindbody because Mindbody has classes and workshops. however, the other considerations I looked at do seem to have some better features for appointments (body drawings, being able to add an electronic signature to the notes) Review Source KF Kelsey F. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I hate the Update " September 19, 2025 4.0 it could be better. lots of hiccups in the customer end with logging in and verifying emails etc. I used to be able to change an email for a client now I can't! Pros its easy enough to use -- has stayed pretty consistent over the years I like how easy it is to get a hold of someone. Cons the update -- before they were a dedicated site now they are a hub. its weird and I dont want my clients being advertised other studios on the platform Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Mindbody ive used it before and I didn't like the simplicity of glofox I needed more Review Source OD Ollie D. Exercise Scientist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Errors Galore and No Way Out of Your Contract!" September 23, 2025 1.0 Mindbody registered my business name incorrectly despite clear instructions, and their onboarding deactivated appointment types, stopping me from processing client sessions. This disrupted my cash flow and caused major headaches. Support was useless, making the experience costly and frustrating. It feels like they just want your money. Do NOT sign up—no matter their mistakes, they refuse to let you cancel your subscription. Pros Nothing. For what it costs (minimum $269/month), the features are absolutely not worth it. My clients also complain about how the customer app is terrible to use. Cons Mindbody repeatedly made errors, like misregistering my business and deactivating appointments, preventing me from processing client sessions and disrupting cash flow. Support was unhelpful, making the experience frustrating and costly. No matter how many mistakes they make on their end, they refuse to cancel your lock-in contract. Overall, it feels like they just want your money—do NOT sign up. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Mindbody I chose Mindbody because the sales rep told me it would be easy to set up and use. This turned out to be false, causing repeated errors, deactivated appointments, disrupted client bookings, and cash flow issues. The misrepresentation and poor support cost my business significant time and money, making the whole experience frustrating, stressful, and ultimately a poor choice compared to other alternatives. Review Source PW Paul W. Founder and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Trending the wrong way. They went from a 10/10 to a 5/10 and I can't find anybody over there to help. " August 28, 2025 2.0 We’ve been with MINDBODY for almost 20 years, and unfortunately the service has gone downhill. Our fees are now over $1,000 CAD/month—nearly double the competition. To make it worse, customer service is nearly impossible to reach. When you finally get through, instead of speaking to a real human you get AI responses or links to “how to fix it yourself” articles. The latest price increase on top of poor updates and slow support is brutal. Simple things—like fixing client emails or last names—turn into nightmares. When I did reach out, I was given a generic AI message and the chat was closed. No follow-up, no accountability, no human connection. For a company we trusted for years, this is disappointing. At these prices and with this level of service, it feels like MINDBODY has stopped caring about long-time clients. Pros I’ve always appreciated is the client management system. It’s strong, and when it works, it makes running the business easier. Cons My subscription has climbed to over $1,000 CAD/month. It’s almost impossible to real help. Instead, you get AI or emails replies or “fix it yourself” articles. Recent changes have made the system harder to use, not easier (e.g., issues with client profile updates, names, and emails). Review Source EJ Elizabeth J. Owner Alternative Medicine Used the software for: 2+ years ### "Robust software solution!" August 10, 2025 4.0 Overall, it's great software and love the improvements and add-ons they offer. I know they will only get better! Pros Love the details and control it offers. It's very thorough. The add-ons and integrations are also very helpful. We could not live without the Bowtie ai chat bot! Cons I wish support was more knowledgeable on the software. Sometimes I have to tell them how their own software works. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody I was actually recently considering switching FROM MB to Momence. The only reason we didn't was because the cost was about the same. Review Source JS Janelle S. Operations Manager Performing Arts Used the software for: 2+ years ### "Mindbody at Kinetic Arts Center!" August 7, 2025 4.0 Overall, I find that I am happy to have Mindbody; it is easy to teach new employees, and the new features are usually very beneficial. Pros I was apprehensive about the AI assistant, but I absolutely love it. It saves me so much times looking for answers, and calling customer service! Cons Limited account features, and the downgrade of functions that our business staff can no longer do. Such as: changing/updating email addresses & name changes. Parent's find your "family accounts" confusing to create; the APP does not work very well too. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody We were thinking of switching our software, and found that the other company was lacking some key functions we needed. Review Source RM Robin M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user!" December 29, 2025 5.0 I have been using Mindbody for over 18 years. It has been reliable for the entire time. I switched to another service last year but ended up switching back, I needed the features that Mindbody offers. Pros Ease of use, reliable, professional, all-in-one, customer support, constantly improving, quick to reply. Cons High cost for more features. I have stayed at the lowest tier and made due with the features included there. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Mindbody I liked the look of Mindbody over Zenplanner when I was first deciding. Review Source Foust D. Program Fitness Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Using Mindbody, You Can't Go Wrong!" August 7, 2025 5.0 Overall I have had a wonderful experience with Mindbody, it has allowed me to complete my work without having to call my manager for support. Pros What I like most about Mindbody is the customer support, they are always helpful if I don't know how to do something. Cons What I like least about Mindbody is the phone wait time, but I like the option for them to be able to call me back when a customer service rep is available. Review Source Cindy L. Wellness Director Professional Training & Coaching Used the software for: 1-2 years ### "Mind Body is a Premier Software and has all the bells and whistles to run your Fitness Business. " August 5, 2025 5.0 Love Mindbody as we have used other member tracking software. Mindbody is a great value and offers reports that allow us to track membership and finances. A membership representative contacts us with updates and does a yearly review. Pros Easy to use and many useful features to track membership. Navigation within the program is easy and logical. The technical support is great to trouble shoot problems and then they follow up with a email with all the reference information. I love the feature that shows members who have not been in recently so we can reach out to them. Cons Set up is a little time consuming, but once all the information is in, it is easy to use. Sometimes, the wait time to connect to technical support is long. Switched from [PerfectIt](https://www.capterra.com/p/208453/PerfectIt/) It was more economical and better support. Review Source CR Cesar R. Yoga teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Efficient, reliable and all inclusive software " June 11, 2025 4.0 Great software, very complete, with everything I need included in one platform versus other companies that promise the same but don't have the experience or the resources. Pros It's the oldest yoga studio software around, therefore is the one with the most experience, the most stable and reliable software for my particular business Cons Sometimes there are hiccups between the mindbody app and Apple devices, especially with iPads, there's also discrepancies sometimes between the information on the MB app and our website. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody Experience, they are the pioneers of this kind of software, despite their flaws they are stronger than the competitors Review Source TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Software Booking System Made Easy!" April 21, 2026 5.0 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review Source BS Beatrice S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy for Clients, easy for Staff" October 28, 2025 5.0 I like using MindBody. I like the simplicity of it for all my daily classes. I like being able to see who is attending and when I need to cancel classes. It;s easy to contact all clients Pros how easy it is for my clients to book in/out of classes. It's very easy for my instructors to see who is coming too Cons Sometimes it can be very confusing on how to set up a membership contract. I feel a little lost when trying to figure soemthing out. Usually the AI tool helps Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Mindbody years ago I used it as a fitness instructor and liked it. When I opened my own fitness studio, I already knew I wanted to use MindBody Review Source LO Lauren O. Associate Recreational Facilities and Services Used the software for: 2+ years ### "Industry standard for a reason" February 1, 2026 5.0 overall, i'm a power user and i would recommend it. the customer service has always been great and helpful despite some nuanced issues. Pros it's the industry standard for studios and wellness facilities. it's most commonly used and incorporates all the features that studios need. Cons kind of feels like a lot of sites frankensteined together at times with profile pages switching between old and new ui Review Source MS Matthew S. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "My brief take on MindBody after 15 plus years in the fitness industry" November 19, 2025 3.0 It's pretty good not as intuitive as I'd like but I guess when your competition is so bad you don't have to do much to stand out Pros I like it's interface and user experience. Especially compared to Glowfox and Wellness Living. Payment processing is easy which is great for clients and it's overall really easy to use. Cons Don't like the mobile app much. Particularly, when rescheduling clients or trying to modify availability Review Source MD Maria D. Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly and Great for Scheduling" February 2, 2026 4.0 Overall I love MindBody! It is a great tool for booking classes, courses and for scheduling. I love that I can go to a day and see everyone's schedule or go to my schedule and see the week. Pros I love that our members have an app that is user friendly. We can make changes to classes easily and keep track of schedules of all staff easily. Cons I do wish we could send out class and course specific emails. There is only one option for confirmations for classes/courses. Review Source LE Lucy E. Director Wellness and Fitness Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible Service" October 28, 2025 1.0 Terrible! I have been trying to get in touch with our account rep or someone to go over our subscription and discuss some business changes. I have sent multiple emails, I have talked to three "account" people on the phone and yet to have ANYONE call me back and help with the problem. Pros I am so upset with this company, I cannot think of what I like best. Cons HORRIFIC CUSTOMER SUPPORT -- can't get to anyone who can help me with the problems we are having or to discuss our account/subscription. Keep getting shuffled around to people who can barely speak English. Review Source JC Jesse C. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Rocks! " December 11, 2025 5.0 Great so far! Mindbody has made it easy to go through sales, contracts, employees roles, texting system. Pros The automations for all the members/prospects makes it easy to keep them all up to date. User interface is easy to use. Cons It can be a lot to navigate if you are new. Mindbody has a lot of tools and it can be overwhelming at times. Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Salon](https://www.capterra.com/salon-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.