--- title: "Page 2 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2996 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- Mindbody 4 (2996) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Page 2 - Reviews of Mindbody ## Showing most helpful reviews Showing 26-50 of 2996 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brad W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not sign Contract" October 2, 2026 1.0 Terrible. They didn't help me with new clients, which was the whole point. They also would not let me out of a predatory contract. Pros Unfortunately, there was very little that I liked about Mindbody. I signed up hoping it would provide a better system for managing my personal training business, but I found the interface confusing and unnecessarily complicated. The scheduling and booking features did not work any better for my needs than the much simpler system I had previously used through Square. Considering the significantly higher cost, I expected Mindbody to provide clear advantages that would help me operate or grow my business. Instead, I found myself paying considerably more for a system that was harder to use without providing enough additional value to justify the expense. Cons What I liked least about Mindbody was the contract and cancellation process. If the service had genuinely benefited my business, I would have continued paying for it voluntarily. There would have been no need to lock me into a lengthy contract. Once I realized Mindbody was not providing enough value to justify the cost, trying to cancel became an extremely frustrating experience. For a small business, continuing to pay for software that is not producing results can become a significant financial burden. I believe a software company should retain customers by providing a valuable service, not by making it difficult or expensive for dissatisfied customers to leave. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They said they would help me grow my business. I was expecting client generation. Review Source SE Sam E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "All the Bells and Whistles, but No Substance. Terrible Customer Service" August 27, 2026 1.0 We were long-term Mindbody customers, so our decision to leave was not made lightly. Over time, however, we felt we were paying more while receiving less in terms of genuine customer service. The software has plenty of features, but a good platform is about more than functionality. When something goes wrong, you need responsive support and people who are willing to take ownership of an issue. Unfortunately, that was increasingly not our experience. Reading the current Terms and Conditions in detail also contributed to our decision to leave. I would strongly encourage other small-business owners to read the terms carefully and understand exactly what they are agreeing to rather than focusing solely on the software features and monthly price. After many years as a customer, it was disappointing to leave feeling that increasing prices and expanding features had become more important than customer service and supporting the businesses using the platform. Pros Unfortunately, the cons ultimately outweighed the pros. While Mindbody offers plenty of features, the continued price increases, declining level of customer service and difficulty getting meaningful support became increasingly frustrating. Cons biggest disappointment. In our experience, support has become increasingly difficult to access and issues can take far too long to resolve. At the same time, prices have continued to increase. We were also concerned after carefully reading the current Terms and Conditions. As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. Ultimately, Mindbody feels like a platform with all the bells and whistles, but increasingly little substance when it comes to looking after its long-term small-business customers. Review Source VR Verified Reviewer Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't do it " May 25, 2026 2.0 Not great and please be mindful before going with these guys. I'm writing this as its come to a point that I have spent so much time on this app, for something that is an overpriced booking system. Pros Linked with Class pass. Costumer service calls straight away when you request help. That's all I can think of Cons Time consuming with behind house. Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer. Not user friendly. The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running. I paid clients transaction fees, which can equate to a lot for a small business. $2200 for us since we have been in contract. Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again. Took three months and 6 different calls for customer service to find the right person to start our appointments in the app for our clients to use. I had been doing this individually each week during this time You are locked in for a year. You are promised everything, time back, ease and leads walking through the door. I've found the opposite. Not to mention it iss 5x more than most other providers out there. I find it hard to write like this as it takes a lot for me to leave a review this bad, never have I ever in 10years in the business and working with two different providers in the past. The only best part of this whole experience is how well the sales guys sell it in the beginning. Switched from [Clubfit](https://www.capterra.com/p/10026816/Clubfit/) Promised the ease of moving automated emails over, our LCRM and more leads through mind body. Moving everything on to one platform and more leads. Review Source DT Dawn T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner, 2D FIT" April 17, 2026 4.0 My overall experience with Mindbody has been very positive. Customer support is responsive, and my representative stays in consistent contact, which I truly appreciate. I also value the opportunities to provide feedback through open forums and participate in helpful webinars and pilot programs. It makes me feel like my voice is heard and respected. After 11 years in business, Mindbody has remained a key part of my operations, and I don’t see myself going anywhere else. Pros Mindbody has been a major part of how I’ve successfully run my business for the past 11 years. As a one-woman operation, I rely heavily on its scheduling, client management, and overall features to keep everything organized and running smoothly. It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. The platform really supports both the business side and the client experience, which is essential when you’re doing it all yourself. Cons The pricing can feel a bit high for a smaller boutique business like mine. Some of the packages seem more aligned with larger organizations, so there are features I don’t always fully utilize. That said, the platform is very helpful overall and plays an important role in how I run my business. Review Source CB Casey B. Program engineer Sports Used the software for: 1-2 years ### "My first and last choice is Mindbody. " April 12, 2026 5.0 Overall, my experience has been very positive, and I’d feel confident bringing Mindbody with me to any future business or organization I’m part of. Pros Mindbody has been a great platform for our business. It’s user-friendly, easy to teach to new staff, and the reporting features save me a ton of time. Being able to access detailed reports instantly is a huge advantage. Cons The only drawback is that there are times when the system seems to bug out — tasks show as completed but reappear the next day, or purchases don’t always remove items from inventory. Overall, it’s still a strong and efficient tool, but those occasional glitches can be frustrating. Review Source VR Verified Reviewer Yoga Teacher and Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software, for Student Users - Frustrating for Admin Users" March 17, 2026 3.0 I have been a user of Mindbody software as both an admin and a student at other studios. The software is wonderful for the front end but the back end requires much more UI research and revamping. Pros Mindbody is very easy for clients to use and sign up for classes and workshops. The onboarding process for a new student is quick and easy. Many integations exist to help the process. Cons The configuration and backend setup of Mindbody requires way too many windows and clicks to move through the process. It is not intuitive. Review Source Jonathon S. Owner and Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware Before You Sign A $1200, 1 Year Contract, Their Sales People Appear To Be On Commission!" January 23, 2026 1.0 Please be careful when dealing with Mindbody, you are signing a year long contract and if they give you the impression that you can get out of it, I'm proof that you can't. You'll talk to a nice, professional person during your first phone call who (at least in my case) will tell you what you want to hear in order to sign the contract. Once I started getting into the set up, I started to realize that it was an extremely long process (onboarding can take up to 8 weeks) and that I wasn't going to get what I thought I would and that it takes a painfully long time to get answers. I tried to cancel but they won't let me. On that first phone call, when I asked about cancelling if things didn't go well, Sam (sales rep) made it seem like if I tried to cancel then they would give me a sales pitch but eventually would let me out of my contract which isn't true. I filed a BBB complaint that they never responded to, which in all of the reviews I've left in my lifetime on BBB, no American company has failed to respond. Btw, my BBB complaint requesting termination of my contract was 8 days after I signed my contract with Mindbody, so it's not like I used them for 5 months. I haven't scheduled a single customer with them or had a single onboarding session with them. You may be reading this wondering why I signed a contract for something I didn't totally understand, that's because it's way too complicated to understand up front. Just think about it, Mindbody onboarding can take up to 2 months before you can fully use it, it's that complicated. What are the chances you're going to understand everything during the initial sales call. You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior. Pros Mindbody is used throughout the fitness industry. Customers will go on Mindbody to find local gyms, yoga studios, etc... Cons The salesman who sold me my subscription wasn't honest and straightforward with me. Customer service is painfully slow. Review Source AH Andrew H. Owner Education Management Used the software for: 1-2 years ### "Too Expensive" February 2, 2026 3.0 It's a product governed by and for investors - not studios and not students. It'll work, but I would chose a cheaper company if I had to do it over again. Pros It's well known and doesn't have payment processing issues. I like that they have a point of sale feature. Cons It's too expensive and they are constantly pushing features no one wants. The updates are glitchy as hell. All customer support has to go through AI, which is often useless. My clients get frustrated that they can't get help with their accounts too. Alternatives considered [TutorBird](https://www.capterra.com/p/181623/TutorBird/) Reason for choosing Mindbody They had a point of sale option - we need to be able to sell things in person Review Source TC Tamsin C. Owner and Manager Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody for small businesses " January 7, 2026 5.0 Overall, it is has all the features a business could need to run smoothly, and continue to grow. Lots of different options all in one software. Pros Extensive features to grow business. Good scheduling options. Easy to use with lots of tutorials and customer support options. Cons It is a little costly for smaller businesses (especially Canadian businesses), especially as costs of running a business increase but businesses are limited in how much more they can charge customers. It has taken several years of familiarizing myself with MindBody to be able to use all the customizable features. A few times, I have figured out how to troubleshoot a problem or integrate a feature while on the phone with customer support, who were not able to find a solution. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody We had been with mindBody for so many years prior, it was better to stick with a software we were familiar with. Review Source AG Aubrey G. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, Convenient, and Reliable" November 17, 2025 5.0 Overall, my experience with the Mindbody app has been really positive. It’s easy to use, makes scheduling a breeze, and gives clients the freedom to book on their own, which I love. Even with the occasional maintenance downtime, the app consistently helps keep things organized and running smoothly. It’s a solid tool I rely on every day, and I genuinely appreciate how much it simplifies my workflow. Pros I’ve had a really great experience using the Mindbody app. It’s super easy to navigate, and booking or rescheduling appointments only takes a few seconds. I also love that clients can book online themselves, it makes things so much easier for everyone. Overall, it just makes my day run smoother. Cons If I had to pick something I don’t love, it would be the frequent maintenance periods. They can really affect the system when they’re happening, which gets a little frustrating in the moment. But I also get that it’s all meant to improve the app, it already does a great job, so I know the updates are for the best in the long run. :) Review Source JB Julie B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody, when you take the good with the bad it costs a lot." November 11, 2025 5.0 I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked. Pros The ability to add programs to help you get what you need done faster, especially not to miss phone calls. Cons The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach. I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Mindbody I know someone who said it was easier to schedule with Review Source KK KarriLynn K. Spa Manager Hospitality Used the software for: 2+ years ### "The struggle is real" October 25, 2025 4.0 On the Fence, very difficult to learn and very difficult to set up or reach Customer Service - I've had to wait 30 min - 4 hours. Pros Easy to use and book appointments, like the colors plan for clients through their appointment journey. Makes it very easy to track their journey at the spa. Cons struggle with site navigation after updates - we never get notified of changes. We discover them after logging in and it takes days to figure it out Review Source CC Chris C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Top Notch" November 14, 2025 5.0 Overall, I have been with Mindbody for over five years and am impressed with their continued growth in offering more features over the years. Pros Customer support is top notch. Easily available and works to understand your issue. There is always follow-up by email afterwards to recap the issue and solution. Cons I would like more features for appointments for therapists, like body drawings integrated into the charting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Mindbody because Mindbody has classes and workshops. however, the other considerations I looked at do seem to have some better features for appointments (body drawings, being able to add an electronic signature to the notes) Review Source NA Nick A. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Fitness Software" October 28, 2025 5.0 For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving. Pros I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient. Admin staff, coaches, and managers can use Mindbody with very little onboarding. The class and appointment management is simple and the notifications make it impossible to forget a client. Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours. Cons Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful. It's not very user friendly and requires a third party track metrics. Switched from [Hapana](https://www.capterra.com/p/143341/Hapana/) Hapana was not allowing us full visibility of our data and was slow to develop the features they promised early on. Review Source TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Software Booking System Made Easy!" April 21, 2026 5.0 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review Source KF Kelsey F. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I hate the Update " September 19, 2025 4.0 it could be better. lots of hiccups in the customer end with logging in and verifying emails etc. I used to be able to change an email for a client now I can't! Pros its easy enough to use -- has stayed pretty consistent over the years I like how easy it is to get a hold of someone. Cons the update -- before they were a dedicated site now they are a hub. its weird and I dont want my clients being advertised other studios on the platform Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Mindbody ive used it before and I didn't like the simplicity of glofox I needed more Review Source OD Ollie D. Exercise Scientist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Errors Galore and No Way Out of Your Contract!" September 23, 2025 1.0 Mindbody registered my business name incorrectly despite clear instructions, and their onboarding deactivated appointment types, stopping me from processing client sessions. This disrupted my cash flow and caused major headaches. Support was useless, making the experience costly and frustrating. It feels like they just want your money. Do NOT sign up—no matter their mistakes, they refuse to let you cancel your subscription. Pros Nothing. For what it costs (minimum $269/month), the features are absolutely not worth it. My clients also complain about how the customer app is terrible to use. Cons Mindbody repeatedly made errors, like misregistering my business and deactivating appointments, preventing me from processing client sessions and disrupting cash flow. Support was unhelpful, making the experience frustrating and costly. No matter how many mistakes they make on their end, they refuse to cancel your lock-in contract. Overall, it feels like they just want your money—do NOT sign up. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Mindbody I chose Mindbody because the sales rep told me it would be easy to set up and use. This turned out to be false, causing repeated errors, deactivated appointments, disrupted client bookings, and cash flow issues. The misrepresentation and poor support cost my business significant time and money, making the whole experience frustrating, stressful, and ultimately a poor choice compared to other alternatives. Review Source AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Mindbody Review" January 8, 2026 5.0 Mindbody is such a convenient tool to utilize. I discovered my favorite yoga classes through this tool. It is super easy to schedule and process payments through this application. You can also customize the app to meet specifically what you are looking for. Pros Mindbody is one of the apps I utilize most on my phone! It is great for marketing purposes from a business aspect, but also a user friendly tool from a customer standpoint. Cons I would say the one downside to this app would be the cost. This takes a percentage fee for all the sales that go through it. However, it is understandable. Review Source RM Robin M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user!" December 29, 2025 5.0 I have been using Mindbody for over 18 years. It has been reliable for the entire time. I switched to another service last year but ended up switching back, I needed the features that Mindbody offers. Pros Ease of use, reliable, professional, all-in-one, customer support, constantly improving, quick to reply. Cons High cost for more features. I have stayed at the lowest tier and made due with the features included there. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Mindbody I liked the look of Mindbody over Zenplanner when I was first deciding. Review Source Mallory T. Yoga teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Good for a yoga studio" May 4, 2026 4.0 Overall I like the app it was used when it first became available and I think it would still hold up today even without updates Pros It was easy to use and you could stream line all the information for your classes pretty quickly. Other apps it is more time consuming Cons It was hard to look up client information unless everything was exact. So if there was a space or comma missing it wouldnt find it Review Source TD Tayler D. Lead Burn Ambassador Facilities Services Used the software for: 2+ years ### "Easy and Efficient Client Management" April 18, 2026 5.0 Smooth and easy to use. Booking classes is quick, and everything works reliably. I trust working with Mindbody. Pros Super Userfriendly. Easy scheduling and customization options! I feel confident in using MindBody personally and professionally. Cons Haven’t encountered any issues to mention. No complaints, everything met expectations. Maybe pricey plans. Review Source LO Lauren O. Associate Recreational Facilities and Services Used the software for: 2+ years ### "Industry standard for a reason" February 1, 2026 5.0 overall, i'm a power user and i would recommend it. the customer service has always been great and helpful despite some nuanced issues. Pros it's the industry standard for studios and wellness facilities. it's most commonly used and incorporates all the features that studios need. Cons kind of feels like a lot of sites frankensteined together at times with profile pages switching between old and new ui Review Source EJ Elizabeth J. Owner Alternative Medicine Used the software for: 2+ years ### "Robust software solution!" August 10, 2025 4.0 Overall, it's great software and love the improvements and add-ons they offer. I know they will only get better! Pros Love the details and control it offers. It's very thorough. The add-ons and integrations are also very helpful. We could not live without the Bowtie ai chat bot! Cons I wish support was more knowledgeable on the software. Sometimes I have to tell them how their own software works. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody I was actually recently considering switching FROM MB to Momence. The only reason we didn't was because the cost was about the same. Review Source JS Janelle S. Operations Manager Performing Arts Used the software for: 2+ years ### "Mindbody at Kinetic Arts Center!" August 7, 2025 4.0 Overall, I find that I am happy to have Mindbody; it is easy to teach new employees, and the new features are usually very beneficial. Pros I was apprehensive about the AI assistant, but I absolutely love it. It saves me so much times looking for answers, and calling customer service! Cons Limited account features, and the downgrade of functions that our business staff can no longer do. Such as: changing/updating email addresses & name changes. Parent's find your "family accounts" confusing to create; the APP does not work very well too. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody We were thinking of switching our software, and found that the other company was lacking some key functions we needed. Review Source SC Sylvie C. vice-president Health, Wellness and Fitness Used the software for: 2+ years ### "We've been 10 years with Mindbody!" November 22, 2025 4.0 Very good. It's smooth when we are well guided. We appreciate the service and the features even if we don't know all of them. Pros The acounting page is the best with the scheduling features, the marketing links and the payment processing. Everytime I have a question, I cal and get a amazing service. Cons Unfortunately, the interface isnt bilingual. Being an international business, we would like the interface to serve more than 1 language. Also, even if the marketing features are present, we don't seem to have all the information to use it properly to our advantage. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.