--- title: "Page 24 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 24 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2995 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/?page=24" page_type: "reviews" language: "en" --- Mindbody 4 (2995) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Page 24 - Reviews of Mindbody ## Showing most helpful reviews Showing 576-600 of 2995 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christian M. Mental Health Care Used the software for: 1-2 years ### "Not that great" July 26, 2015 2.0 I used MindBody online for a small yoga and meditation school in Paris, France. Since the client facing site turned out not be fully translatable (something that we were promised several times over before singing up) we ended up only using the software back-office. MindBody online has been capable of doing most of what we expected it to do. However it is slow and unnecessarily complicated. It is an ageing platform that gives the impression of a patchwork rather than a coherent whole. In my opinion, the product MindBody delivers does note quite live up to the the image they market. I advice anyone considering MindBody to first have a look at their competitors and only opt for MindBody if this software has a crucial feature that the others do not have. I believe that MindBody was one of the first in this segment, but nowadays there are many modern alternatives. We used MindBody for more than three years and have now switched to Front Desk, a choice that we do not regret. Pros \- Versatile with a lot of features - MindBody Online as a company has an excellent self confidence and a well funded marketing department - Reasonable pricing Cons \- Slow to work with unintuitive - Ageing architecture, incoherent and partially outdated layout - Poor and unresponsive customer service - The software is not well suited to be translated to other languages Review Source Response from Playlist September 10, 2015 Thank you for your review. We're sorry that your time with us did not meet your expectations. We would love to talk to you more about your experience to determine how we can improve our services. Please email reviews@mindbodyonline.com with your contact information and we will have a representative reach out to you as soon as possible. VR Verified Reviewer Student Hospital & Health Care Used the software for: 2+ years ### "Useful app" July 29, 2019 5.0 Pros I like how I can incorporate all of the workouts I like into one app. I can view all the schedules at the same time and even look for new workouts to try. Cons The app occasionally quits and closes out out of nowhere, but is usually fine once I go back in. Review Source SR Siddharth R. Senior ETL Developer Financial Services Used the software for: 2+ years ### "Very self intuitive app" November 2, 2023 4.0 Overall, I used it to log in my work out days and help me track the same. Pros I used this app as part of my crossfit routine. It's pretty self intuitive and I used it to keep track of how many days i went to the gym in a particular month. Cons I can't think of any functionality that was missing(based on my usage) Review Source MK Mariana K. Spa manager/esthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "Switched back" August 26, 2019 5.0 All in one software. It was important to me that I could run reports, do payroll, credit card processing, scheduling, e-commerce, and marketing all in one place. Pros Scheduling made easy but my favorite part is how much faster it is for me to do payroll. Has all the features we could want and more. Cons There are a lot of steps to do certain things and it really takes someone who knows the software to set things up and update things. I know the program pretty well now and can navigate through but some of my employees still fumble around. This could also be due to them not taking othe time to do the trainings included. Reason for choosing Mindbody Needed HIPAA compliant software and all in one platform. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) frëckle had Mindbody years ago and it didn’t have all the features it has now. Then we had Booker and switched to Phorest because Booker didn’t have ease of use. Phorest was even worse. Switched to Mindbody because we are now a medical spa and needed a HIPAA compliant software. Review Source VR Verified Reviewer Manufacturing Engineer Defense & Space Used the software for: 1-2 years ### "Has made booking classes extremely easy" October 23, 2018 5.0 Pros I used mindbody online all the time to book classes at my local pole dancing studio and it makes booking classes extremely easy. I just pull up the studio off of my favorites, and it has all of the information that I need: class descriptions, times, instructor name, and how many slots are available. I can also sign up for a waitlist if a class is full. Cons It'd be nice if mindbody online also showed classes that I signed up for but did a late cancel on. Since most local fitness studios around here (in SLC, UT) charge you a fee for late cancellations or no-shows, it'd be helpful to see which classes I got charged for. Review Source MB Michelle B. Licensed massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Michelle Bradley " September 30, 2024 1.0 Awful and not fair. Ive spent 135 a month and I'm not using it. I've tried to cancel now they say i have this month and next month because i didn't respond fast enough to a email Pros I asked to cancel several times. Because I was not getting any leads .a very expensive booking system Cons I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Its a expensive software for one person . And i don't get any new leads Review Source NM Nicholas M. Utilities Supervisor Utilities Used the software for: 1-2 years ### "Review of Mindbody" January 20, 2023 3.0 Pretty good. The bugs are annoying and slow us down but the idea of it is perfect. Pros the scheduling works great and makes it really easy to schedule our appointments. Cons It can be a bit slow at times and has several bugs. Review Source CB Cheryl B. OWNER OPERATOR Alternative Medicine Used the software for: 2+ years ### "Been with them since the beginning" October 21, 2021 2.0 Back in 2016, they had amazing support. You could call and reach someone anytime day or night. By 2018 support diminished and became challenging. NOW in 2021, IT IS IMPOSSIBLE TO REACH ANYONE. I get it that covid affected everyone. But to continue to pay VERY high subscription fees with little to NO SUPPORT is ridiculous. At this point, I feel trapped. I have so many records in this software I can't leave so here I am stuck in HELL. WITH NO SUPPORT WHATSOEVER. I cant even get payment processing support?!?!?! HOW CAN THIS BE. I literally HATE mindbody. Pros I liked all parts of this software. It helps me schedule, process payments and do payroll. Cons SUPPORT. Glitches in software function EVERY.SINGLE.DAY. Reason for choosing Mindbody AT THE TIME they had great support Review Source SS Savi S. Manager Used the software for: Less than 6 months ### "Great potential but no sense of progression. " January 20, 2019 2.0 Pros This computer version of the software has the basic necessities of booking appointments on the schedule and tracking employee data. The web version of the software seems easy to navigate and use. I think that the package and membership functions are solid for retaining clients. Cons Overall, our company is not satisfied with MindBody's service because they did not provide a solution to minor tweaks that should have already been implemented in the past. We are paying for their top-level package that includes the branded app which has many design flaws. One of the main flaws includes the fact that clients cannot book multiple services within the app. They have to go back and schedule each service one by one on the appointment scheduler. Second flaw is that our client base is confused about which one of our locations they have selected. When you first download the app, the initial screen prompts you to set your default branch. Afterwards, the default location must be changed manually which is confusing for our clients. I requested MindBody to make the small change that prompts user which branch they want to select every single time that the clients open the app so our clients are clear where they are booking. I wish it was clarified in the beginning about the lack of functionality options the app would have. If you have salon businesses, please beware of certain design and workflow flaws that may present themselves using MindBody. We are in the service industry and just want what's best for our clients. If a software/app like this is going to hinder growth and customer satisfaction, then I'd be a fool to continue to pay for sub-par and regressive business solution. Review Source Yvonne S. Yoga Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody" August 30, 2018 4.0 I have had incredible service with MB management. They are quick to resolve problems. Pros I love the intuitive function of the MB software and that it is constantly evolving to meet the needs of their customers and changing technology. Cons It seems like the software has glitches, reboots, or down time on a semi-regular basis. I also wish that there was a way to prevent clients from creating duplicate accounts. I know we can merge them and we get a notification but it's kind of a pain. Review Source HF Hillary F. Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "Easy to Use, Streamlines Communication" July 7, 2022 5.0 Overall, mindbody has been a really great tool for scheduling and client communication! Pros I like how streamlined the communication between the client and the service provider becomes using this app. It makes life easier for both parties by making is simple to change your appointment/reservation, cancel with the push of a button, send confirmations and reminders! Cons Not everyone has the app, and that sometimes causes a lag in communications - but it's not often that this is a problem. Review Source JF Julian F. Principal and CEO Performing Arts Used the software for: 2+ years ### "Review of MindBody online" June 23, 2022 5.0 Very good! It’s a great all round package. Pros It solved nearly all our problems. It does payroll , billing and scheduling very will Cons The mobile app has limited functionality. The statements are sometimes complicated for reasons that I cannot understand. There is a learning curve for non administrative users. Reason for choosing Mindbody I had a consultant help me with my choice Review Source JN Jessica N. SLP E-Learning Used the software for: 2+ years ### "Frequent User" February 15, 2022 5.0 Overall I have had a really pleasant experience with Mindbody and will continue using it. Pros I really enjoy how Mindbody simplifies the tedious task of scheduling appointments over the phone or in person by eliminating that need completely. In this day and age, many people prefer looking at the whole schedule or options online and schedule them in that way, and Mindbody really achieves that goal. They also send reminders and can facilitate payment and cancellations through the website as well. Cons The only drawback is that if there is a discrepancy, one would have to contact the business directly as Mindbody is a third party and cannot reverse incorrect charges or waivers. Review Source EH Emily H. Massage therapy Health, Wellness and Fitness Used the software for: 6-12 months ### "So relaxing, knowing, its all set. " August 4, 2022 5.0 I love it and would highly recommend it. It made everything easy, including tax time, so I could be with the customers and not to fumble around in software issues. Pros I found the deeply functional, from appointment to check out, service of this software to be something I could not live without. I found adding items on from the product line easy and the customer loved the ease of the screen, from appointments, purchases, and tips, private and secure, and fast. Cons It took a while to set up each clinician's account but then flew. Review Source VB Vivian B. owner Education Management Used the software for: Less than 6 months ### "Not for Children's Programs" September 26, 2019 2.0 Terrible experience. We had explained to the sales rep that we were opening a children's playspace, at which point they should have told us that this software would be incompatible with our needs, due to the fact that an individual email address is required for each child and those young children do not have email addresses! Our company paid to onboard for a few months, in addition to purchasing the hardware needed to run MINDBODY. We paid monthly service fees but were never able to use the program. When we finally came to realize that it was incompatible with our business needs, we were forced to pay for one additional month of service (based on the contract we had signed in good faith that this was a good fit for our company). In addition, we had to return the hardware we had purchased in order to use the Mindbody software and lost money on that transaction as well. Mindbody claims to "display integrity in word and action and hold ourselves and our teams accountable ", however, in our case, this most certainly did not happen. Mindbody never apologized, refused to let us out of our contract graciously sticking to their 1-month notice plolicy" even though they knew that, based on our specific needs, that the software was a terrible match. Pros We don't know because we were never told that this software is not capable of registering children for classes without having to create fake emails and passwords for each child. The support team member who was onboarding us kept leading us on, saying that there were ways to work around that problem, but in the end, there was not. It cost us weeks of lost time and money. Cons The software did not have the ability to register children for classes without having to create fake emails and passwords for them. Review Source BR Bridgett R. Owner Consumer Goods Used the software for: Less than 6 months ### "A Whole New Experience " December 10, 2022 5.0 Pros This software is truly one of a kind. They offer so many different features that it would take a while to check them all out but I don't believe anyone would be disappointed here. They offer fitness, business management, support for managers and workers alike to collaborate with people just like from all over to talk to about different aspects of their jobs. Cons There is nothing that I dislike about this software. Review Source LO Lainey O. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody makes running and operating a multi-revenue​ business easy!" May 8, 2019 5.0 Pros Mindbody makes running and operating a multi-revenue​ business easy. Especially when it comes to client management, personal trainers and their appointments​, classes schedules and roster, and our POS system. The software is able to generate many different reports to keep track of KPIs, clients, marketing/promotions, and more! We also love they have an additional platform for clients to explore other businesses using this software because​ it allows us exposure to a demographic with interests​ that align with our business​. Cons Since there is so much opportunity to customize to your needs as a business there are a ton of different buttons and pathways to understand the settings and make changes; however, thankfully we have a consultant we work with that is always available via a quick phone call to help us walk through it all. Review Source Anthony F. F. President and CEO Used the software for: 2+ years ### "Our company's main daily software for everything we do." February 15, 2018 5.0 Organization and ease of day-to-day business operations. Pros Everything. It's almost an all-in-one. We use it for scheduling, inventory, cashier, and online store services. Love it and whenever there's an issue, call their customer service- they are extremely helpful! Cons There are some bugs (very minor and rare occurrences) that happen. We report them but they're not always fixed, most likely because they don't come up often- but they should still be addressed. Review Source BB Bailey B. RN Medical Practice Used the software for: 2+ years ### "MindBody Review" September 8, 2022 5.0 Great. Will continue to use and recommend. Pros I use MindBody for the majority of my workout class scheduling. It is very convenient to have all of my workout classes in the same place. The app keeps track of my reservations, as well as my purchases and class packs. It is much easier to sign up for classes in one location that each individual website. Cons I wish more companies were on MindBody like Soulcycle or Barrys. Review Source TP Teresa P. Owner Professional Training & Coaching Used the software for: 2+ years ### "Get more for your money " February 3, 2023 1.0 Pros The online booking was simple. Scheduling was consistent. Cons Any assistance with any question or issue was incredibly difficult to obtain. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source AL Ambrose L. kinesiologist Health, Wellness and Fitness Used the software for: 1-2 years ### "For all things Gym Business Management" June 21, 2022 4.0 Pros It does EVERYTHING! We schedule all appointments, classes, client-centric scheduling, point of sale, check-ins, all of it! Cons Can be confusing to learn but that's also to be expected for an all-in-one software. Review Source TS Tera S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Top Notch Customer Service" August 14, 2019 5.0 MB is our business' everything. We utilize scheduling, time clocks, reporting, POS, inventory, payment processing and more. I can't imagine running my business with out it! Pros I love that there is always a solution to any pain point I run across regarding scheduling, reporting, analytics, etc. And that if I can't find it the Help center usually answers my questions! Cons Sometimes I feel overwhelmed because it does so much!!! Reason for choosing Mindbody I received such great customer service when looking that my search ended before considering other programs. Review Source HF Hannah F. Personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "I love MindBody!" August 16, 2022 5.0 I love using mind body and I love when other coaches I work with use it for booking as well. I don't need to talk to anyone in order to create an appointment! Pros I love using it as an administrator and when I book with another service provider. It is easy and quick to put all of my sessions in to be easily tracked Cons Early on in 2019 there were some bugs that made it a little clunky, but that has since been fixed Review Source NC Nichole C. Operations Manager Used the software for: 2+ years ### "Shouldn't be as difficult as it is" January 18, 2019 3.0 Pros Adding clients are easy and making purchases in retail are easy. If you aren't a manager/owner and this is all you'll be doing, this is super easy to you. Cons Customer service really ruins this product. There are a lot of settings that can completely switch how the product is ran, and before you make a switch usually you want to talk to someone about it. They got rid of their chat, so we instead have to call and wait for a callback, or we have to be on hold for and hour. We recently added ACH to our merchant account, and we were never explained that this was a separate process for each of our locations. We thought we could fill out the paperwork one time for all locations and we would be set. Nope. After over a month trying to get this added, we're still not set up. I've talked to customer service atleast 5 times just in the past week, and they can't manage to fix something simple for me. It's like this pretty much every time there's an issue, impossible to find anyone to help with the problem. Review Source SS Sumeet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody" February 17, 2022 5.0 For the price and features, it is great. Clients in the community are very familiar with the app with other businesses and typically have no issue using the platform. Pros The ease of use, simple for clients to use - user friendly. Customizable features to our business. The price is affordable. Cons It has an archaic look. Nothing fancy and limited features. It has customizable features but I wish we could do more. Reason for choosing Mindbody Price vs features. 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