# Page 31 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2982 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2982) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 31 - Reviews of Mindbody ## Showing most helpful reviews Showing 751-775 of 2982 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kelsey N. Fitness Instructor Used the software for: 2+ years ### "I love using the Mindbody app from both an instructor and a client perspective. " April 30, 2018 5.0 Pros I feel like it is mostly pros that I feel about the software. I love as an instructor you can see who is signed up for your class. I like that you can add people to your class and even charge client's card from their file for merchandise. I like that you can late cancel clients so they are charged for the fee. I think as a client it is amazing that you are able to see your class history. I like to visually see how many classed I've done in a month. I like that you can see your own schedule for the upcoming weeks and book out to keep motivated. I like that there is an app for your phone to sign up and cancel on the go. Cons The only con about this software is that there are times when it come's down for a day at a time and there is no way to sign up for class that day. If you just show up it may be overbooked or as a client it is hard to take attendance. Review Source VR Verified Reviewer Social Media Marketing Manager Used the software for: 1-2 years ### "Works great for a fitness company - not so great for a web designer" July 31, 2018 3.0 Pros As a web designer, it's great to have an integrated software that allows people to directly sign up for consultations, schedule times, reach out, and have it all go directly into the system. This eliminates the needs for Zaps, manual data entry, or custom coding. Cons The forms sure are ugly! Plus, it's difficult to customize. Plus, if you happen to make a mistake setting things up, and the notification emails are sent to the wrong place (oops), there is no way to find those submissions. Sorry about that, fitness company I work for. Review Source Response from Mindbody August 1, 2018 Hi there, Thanks for sharing your feedback with us-it's always great to hear how different roles in each business we serve interacts with our software. We'd love to know more about your experience as a web designer using our software, specifically in which tools within our software you're using and if you've looked into any of our partners: https://marketplace.mindbodyonline.com/ EB Elizabeth B. Clinic owner/ massage therapist Hospital & Health Care Used the software for: 2+ years ### "Love MBO, in spite of occasional tech issues" September 19, 2018 5.0 Have been able to avoid having reception with our appointment based business because of this software Pros \- The amount of business that we receive because Of exposure on thembo app - the ease of use for cliets and practitioners; simple to understand Cons \- the worst was when all the appt reminders changed this past year and we didnt realize that everyone would be opted out of the text message reminders they were receiving. We had tons of no shows and it took forever to figure out why as tech support ddnt fully understand the issue. It was super frustratig that we lost tons of business from that update and then endured another price bump shortly after in monthky fees. Big changes like that should be better tested in advance to understand the full impact on businesses that rely on specific features and proper in depth instructions for how to prepare for this should be explained in advance Review Source CS Christina S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good Platform, but not Worth the Price for My Company" May 7, 2019 5.0 I did use this along with MindBody, and it does offer additional options to help capture reviews, get customer feedback, and drip campaigns which are very helpful. The marketing campaigns are very similar to other software platforms. If I implemented drip campaigns, it might be worth the additional cost but for now I will stick with what I have then may revisit Frederick in the future. Pros It is a great quality product, and is easy to use Cons For me (with a contact base of about 2200 people), and being a small it isn't worth the price compared to Constant Contact combined with Quick Tap Survey. These are two separate platforms I use together for a less expensive option. Review Source Alissa S. Analyst Financial Services Used the software for: 6-12 months ### "Good For Small Businesses" January 3, 2019 3.0 Overall this has been a positive experience. I use MINDBODY software everyday (when I open up my gym app) and it is pretty reliable. Pros As an end user, the app is pretty manageable and easy to use. I personally use an app that is hosted by MINDBODY for my gym. I am able to clearly see the schedule for all the classes offered and am able to sign up in a click of a button. The format is easy to navigate and the software has clearly been able to support my gyms users. Cons Sometimes the software will shutout or malfunction. I wish the software was a bit more dynamic so that you could have more business owner to end user interaction. Review Source VR Verified Reviewer Studio Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform, could use some design updates for ease if use" September 26, 2018 5.0 Pros It’s a great way to allow students to register for classes ahead of time. The online registration also makes checking and tracking easy. Cons The design can make it a bit tricky at first. You have to know the exact spot to find something, otherwise it’ll take a while to accomplish your tasks. Review Source JB Jennifer B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not for the Small Business Owner" January 31, 2020 3.0 Steady downhill experience. Pros Clients were familiar with this platform. Cons I had used MindBody for 6+ years. During the last two years I was with them, every few months there would be a change in either the pricing or the permissions. From the beginning to the final months payment, I went up in price over 300% and had less permissions than when I started. I called them many times to complain and was repeatedly told "we're sorry" but that was it. They are for bigger companies and don't care about the little guys. Beyond sad and disappointed with them! Review Source ID Ian D. Assurance Manager Renewables & Environment Used the software for: 2+ years ### "Mindbody App Review" December 8, 2022 4.0 There used to be more bugs but these seem to be less frequent as time goes on. The current version is more reliable. The App makes booking into classes quick and easy. Pros Intuitive to use and accessible on multiple devices. Cons Sometimes it hangs and I have to re-start the App. Review Source Nicole M. Certified Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Use" March 12, 2019 4.0 Great experience so far. I look forward to continuing to use this app. Pros I was briefly introduced to this software during my orientation for work. My managers aren't very tech-savvy but they were able to easily figure out how to get things done on the site. They taught the basics to me but I was able to uncover the rest easily. I'm able to communicate with my managers through the site with the notes. If I were using this site as an individual trainer, I could sync my client's information to other sites which is a nice feature. Cons I have yet to figure out how to edit the notes or leave a note in response to a note, on something in my schedule. There isn't ease of communication in that aspect. The features are set up differently on the app versus on the internet. Logically, it's difficult to access scheduling and client information the same way as I would from the computer. You have to go about retrieving and giving information in very different ways. Review Source PA P A. Used the software for: ### "A review of almost one year of use..." January 2, 2016 3.0 I've been using MINDBODY software now about 10 months. It is a nice program with interactive apps, that when purchasing, the sales people will remind you how great they are for your business. "MINDBODY Connect, It's a free app for your students to download and they can connect to your studio!" 1. Beware of complaining about Mindbody Connect. When I reported challenges, I was told ..."well, it's a free app"...Really, then why was it pumped up so much in the Sales Pitch? 2. Tech support is hit or miss with MB employees who are awesome or awful. I had a time where I had to call weekly to report the system not operating properly and on the receiving end were the snarkiest most miserable tech support people Other times, I've had great people, which makes an uncomfortable conversation much more palatable. NOTE: It seems that quite frequently every other APP in the world releases updates, i don't see MB updates often. I run all the MB on Apple (Macbook, iPad, etc) I'm not certain if this itself is an issue. 3. Consumer mode vs BUSINESS OWNER mode. I might suggest taking a peek at yourself via the Mindbody Connect app. It let's you see yourself in the eyes of a consumer. (Don't log in with your business ID) Interesting that when you find things that make you go (( hmmm??))... Now go to your Business desktop. You can't seem to find these items via reports on your dashboard, like ALL ratings and reviews. Hmmm? Can the software design guys pare the results so it only shows perfection? Perhaps they should advise all Business Consumers to put on their rose colored glasses before using the desktop full version? ((Hmmmm?)) 4. It's a LOT of $$$ If you are new business, it's an additional large expense so you may want to consider a simpler less fancy alternative. But, If you've got the where with all to get up to speed (which in reality I don't think I'll ever be completely up to speed with this) and you think the end reaching opportunities of what this does (and can do with the super fancy and higher $$$$$ upgrades) is for you...then go for it. My last suggestion and most important suggestion... Memorize your client ID and the Customer Support phone number. Review Source EL Erin L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst decision I made to go with MindBody for my new business" September 9, 2022 1.0 Awful... I am opening my new studio next week and we went live with the business listing on MindBody over 2 weeks ago BUT there is a software bug so I can't be listed and have limited functionality for my new clients until this is fixed... The customer support is terrible. If yo email for support it takes days even weeks for a reply. If you call support, I waited 90mins to get no answers. Noone can or is giving me a update on the time to fix the bug, in the meantime I open my business in a week and have already missed out on considerable amount of new clients because of this glitch. It maybe a one in a million chance this happens... but its the lack of support & service I have received to rectify the situation which I wouldnt recommend MindBody. Pros Initially the sales agent was fantastic & helpful. The product is well know in the industry & I liked on a starter pack you could get the function of their app for your customers without the price. Cons The software itself is great, when it works Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Pricey with not enough customization" December 23, 2022 3.0 overpriced for only making basic back end customization Pros designed for my industry in mind to be all in one option for the business Cons ran into a lot of issues in customizing the back end Review Source VR Verified Reviewer Director of Content / Software Developer Entertainment Used the software for: 1-2 years ### "Mindbody Software" March 29, 2019 5.0 Pros As a user of Mindbody for several different gyms in my area, I was surprised there was finally an online solution for viewing class schedules and for signing up for classes. It also is nice to monitor gym memberships and my account as a user. Cons I've run into bugs with the software and dealt with it crashing several times. I'm not sure if it is the Mindbody server side that was down or the gym site, but I experienced this multiple times. Review Source Christine A. Gestion de clientèle Financial Services Used the software for: 6-12 months ### "Outils de prise de rendez vous " August 28, 2023 5.0 Pros Très facile à utiliser Paiement sécuriséUne bonne gestion des clients Cons La maîtrise pour son bon fonctionnement Review Source JL Jenny L. Yoga Instructor Recreational Facilities and Services Used the software for: 1-2 years ### "Sometimes easy, sometimes frustrating" January 10, 2023 4.0 Pros I liked that many of my students were already familiar with Mindbody as they used it for other things as well, like massages etc. Cons The pricing was higher than what we would have liked, and we ended up switching to a different option when we changed our business model. Review Source MR Matthew R. Founder Alternative Medicine Used the software for: 2+ years ### "Extensive Features, But Very Expensive" September 14, 2019 3.0 Middling. Pros As the title implies, the list of features is extensive. I have a private practice, as well as an artistic company, and I could use this as a ticket sales platform as well as a platform for booking private sessions and group classes and workshops. It had everything I needed, and more. Cons It is a frankenstein monster of added features that don't feel easily coherent. A lot of features are likely to go unused because they're difficult to access, unless you do their training program, which....feels to me a little unfair. It is also significantly more expensive than other platforms on the market that may not be as extensive, but are much easier to use. Review Source VR Verified Reviewer Special Education Paraprofessional Libraries Used the software for: 2+ years ### "Great scheduling app!" September 19, 2019 5.0 It is a great way to visualize a schedule. Available for Android and iPhone. Pros Easy to display multiple classes with multiple instructors. Clients like scrolling through new class opportunities. Cons Mobile website not user friendly. Options can be overwhelming for new users. Can't message studios directly. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "Too expensive for what it does" June 6, 2019 4.0 I was using mindbody to replace acuity for scheduling my yoga/fitness classes and coaching client. It turns out that it has a lot of glitches for the users and on the administrator side it's overly complicated. It also doesn't have some of the features that I was used to (or perhaps I couldn't find them). For the cost of using this software I expected lots of bells and whistles, but they all cost more. I am a very small business trying to grow and have gone back to my previous software, Acuity. Pros The app is the one thing that is great about this product. I think it's why there are so many users. Cons The cost is far too high for a small business such as mine. When you factor in the exchange rate as well, almost my whole profit was going to rent and scheduling software. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Mindbody I chose it specifically for the app to make it easier on the end user side Review Source BT Briauna T. Medical Coder Hospital & Health Care Used the software for: 2+ years ### "Best way to plan my fitness lifestyle" August 5, 2022 5.0 I was able to download the application to my phone so I could look at it on the go. I could look at workout schedules to decide when I will work out throughout the week, book a training time, and it holds me accountable with reminders of my scheduled times. This was an amazing way to help me plan and organize the health and fitness part of my life. Pros It has a phone app, easy to use, and made planning my life so easy. Cons There was not anything I did not like about the software. Review Source VR Verified Reviewer Sales Director Cosmetics Used the software for: 2+ years ### "Mindbody for Fitness" September 13, 2018 3.0 Pros I love the ease of scheduling for clients. Cons The back-end management of classes is cumbersome. We use it for fitness and when the class time or instructor changes, or the class ends, the process to make these changes "right" so that the system processes them correctly is a pain. Review Source GK Greg K. Co-owner Used the software for: 2+ years ### "Not very solution oriented " February 9, 2018 2.0 we've used it for 5 plus years but unfortunately as they grew their vision changed and kept increasing prices rapidly. Not very solution oriented for customers who have been loyal. Last conversation we had with them felt more of a FU message and nothing could be done. They took features away that we have been using for years and forced us up to the next membership level to get them back. Pros Great reports, Tracks a lot of KPI's for a business, Easy to bill and set up auto pay, support has been helpful most times except when it comes to billing and feature issues. Cons To many bells and whistles that are not needed but you pay for, don't work with you well even as a loyal customer, jumped their prices 2x within a short period of time, force you into higher levels of membership by restricting reports you are used to. Overall unhappy with how they treat customers with their last membership level changes and had zero solutions to help you out. Review Source CF Carly F. Law Clerk Law Practice Used the software for: 2+ years ### "Easy class booking and cancellation" November 3, 2022 5.0 Pros I appreciate how easy it is to book and cancel fitness classes, keep track of how many you have left (in a set number of class package) and see how many classes you've been to. Cons I think it may be nice to set reminders for fitness classes. Say if I haven't booked in a week or two, a reminder pop-up to get me back to the gym might be nice :) Review Source VT Victor T. Owner Hospital & Health Care Used the software for: 2+ years ### "The Best, Hands Down!" September 11, 2019 5.0 Pros The features that this software offers help make running a business much easier, and most importantly grow your business. There are no other softwares like it. Cons With a magic wand, I would make adjustments to being able to schedule couple's appointments, create a payroll report that included PNL format. More accuracy on cost per service. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Mindbody MINDBODY was recommended to me by a colleague who is a genius at business. It was no brainer coming from him. Review Source DT Dawn T. Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Love Mindbody! " October 10, 2023 5.0 I use MIndbody regularly and find it to be a wonderful resource. Pros This app allows you to find all your local yoga and wellness class schedules in one place. It's easy to navigate and simple to schedule yourself. Cons I have no recommendations for improvement however I think it would be great if more places used this platform to improve the resource. Review Source taylor W. Hairstylist Cosmetics Used the software for: 1-2 years ### "Lots of features " November 6, 2022 3.0 Pros There are a lot of features and the app is great for gaining new clients Cons The cost is a bit high in comparison to other companies especially if you don’t rely on gaining clients from the app. Customer service isn’t that great either Review Source Similar Products Featured