# Page 4 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2990) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 4 - Reviews of Mindbody ## Showing most helpful reviews Showing 76-100 of 2990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garrett E. CEO Medical Practice Used the software for: 2+ years ### "So powerful but going through changes" August 5, 2025 4.0 I think it gives the studios a strong understanding of what is going on. The regime change has been something to get used to but the are puuting in great effort to change the system for the better Pros The pure power of the business analytic behind it. Yes, the interface is a little dated, but the power is enormous. Cons The dated feel to it and the rebuild is taking a long time. They are trying to bring the product into the AI age and it has had its speed bumps Review Source Edison F. Front Desk Administration Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review " February 25, 2025 5.0 Mindbody is a very useful tool that we use every day at the gym that I work for. Their customer service is very helpful and insightful on the feature that this Product offers. Pros Ease of use. Can find members very easily. The reports are also very specific and good. You can tag clients and come back to them very easily, and that is a Feature that I use a lot in the Mind body Business app Cons There is no Apple Pay feature. Also, when adding clients, there is no option to swipe ID to cover a lot of the information in the new "Add clients" Screen. Review Source SH Stacy H. owner, lead instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Please Do better" February 25, 2025 3.0 6/10. Integrating with gym access was a nightmare and really brought out a lot of scheduling flaws in the system Pros All in one software for scheduling, advertising and student reviews Cons The software doesnt integrate well with 3rd party companies that are referred by mindbody, such as gymm access. Classes cannot pay for appointments, although the pricing relationships says its doable. This caused massive inconvenience and hours worth of work. Also, if i want to schedule a block of time as available for appointments, I cannot use the same room as classes if I want the appointments to begin at various times. This is supposed to be scheduling software but cannot use the same room for different services, so i have to make 1 studio into 2 different rooms. Also, Im now being told I need to use MB for payment processing and will be forced to pay a higher fee for all services charged below $50. Review Source NV Nicolas V. Volleyball Coach Sports Used the software for: 1-2 years ### "Great program for scheduling" November 20, 2025 5.0 It's a great program, the support is good and the value is well worth it. The ability to manage employees and payments is perfect for what I need. Pros The ability to access my schedule from anywhere. It's nice to be able to look at my appointments from this week to next month. Cons For some reason, the schedule on the mobile app doesn't display properly when I'm accessing later at night (11pm/12am). Other than that, everything is great Review Source GM Glenn M. General Manager Entertainment Used the software for: 2+ years ### "A nice product!" October 28, 2025 4.0 Defintley serves our purpose in our type of business (golf simulators). Very user friendly and other than some long wait times for tech support they are responsive once you do get to talk to someone. Pros Ease of use and scheduling accountability is very good. The ability to move reservations and times around with ease is also very helpful for us. Cons Occasional confusion in online booking an appointment and charging guest but not giving the time on schedule. Review Source KQ Kathleen Q. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody's Customer Support is second to none" August 6, 2025 5.0 I'll put it this way--I'm sticking with them! They've been helping me maintain my business for almost 13 years! Pros MindBody's Customer Support is second to none, IMO. They're knowledgeable, patient making sure you're understanding what they're doing, and courteous!! Cons It's a bit of a patch work quilt so to speak. However, as I have said, their customer service agents know how to navigate any issue. Review Source Lisa M. Reiki Master Alternative Medicine Used the software for: Less than 6 months ### "MINDBODY: THE NEW AGE MAFIA - ONCE YOU'RE IN, YOU CAN'T GET OUT" December 4, 2025 1.0 They refuse to honor basic contract law principles and are attempting to charge a void contract. Absolutely predatory behavior targeting vulnerable post-surgical patients. Pros NOTHING! The software is extremely difficult. They outsource everything and they aren't even versed in the type of wellness I do. Cons Mindbody targeted me for a sales call just 15 days after major surgery while I was on Schedule II opioids (oxycodone). I signed a contract 22 days post-surgery while still medically impaired. When I provided complete medical documentation proving I lacked capacity to contract, their representative "Bianca" (Case #05186350, Order #00452655) completely dismissed it and closed my case without legal review. Review Source iM insel M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Industry Leading complete tool " June 11, 2025 5.0 I am very Satisfied with MBO software. I love its dedication to expanding its industry-needed added services and needs. Pros It provides the full spectrum of tools needed for my yoga studio. It is a leading industry product that others have not bettered. Cons Cost. It is justified the amount being charged; however, for small businesses, the cost should be reconsidered. Review Source RP Robin P. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Very good wide ranging capability from a well designed system" February 7, 2025 5.0 Generally excellent but struggled with support of card payments toward the end Pros It has a wide ranging and diverse functional capability. It is also excellent at running memberships which is very helpful Cons It became expensive and stopped supporting our card payment provider Switched from [PracticePal](https://www.capterra.com/p/138261/PracticePal/) Did not manage membership and had very linitednonkine capability Review Source LF Lynn F. Owner Sports Used the software for: 2+ years ### "MindBody is a great service" September 19, 2025 5.0 Overall MindBody has been a great system for our gym and scheduling and payment collection. It makes management easier! Pros The ability to schedule multiple staff members, and for them to have immediate access to the schedules. Ease of payroll and reports. Always able to get a hold of them for customer service needs. Cons Some limitations on being able to adjust some client info on the back end, makes you rely on the client to be able to navigate. Review Source EO Edgardo O. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody software" May 6, 2025 5.0 I used it for a few years. It was great for what I needed at the moment. Pros It was a really great starting software for what I needed for my gym. Support was excellent, price was fair, reviews were great. Cons Cost. It was ok at first then it got really expensive. The per CC charge is where the most expense was from. Review Source FE Farrah E. Director of operations Medical Practice Used the software for: 2+ years ### "Mind Body Review!" August 5, 2025 5.0 Love the mind body team, the customer support is great, would appericiate more customizing and ease with the finiace and reporting part but othrewise i good experience. Pros i appericiate the custiner sypport, the ease of use! Schedule and managing appointments are also something easily adabtable and very straight forward. i like the new features of analytics to, the snapshot gives you a quick bird view. Cons I would like the ability to customize more pricing packages and dont like the restricitions we have with the limit of how may packages, would also love the marketing to be more advanced. as for the analytics would like for the dates to be customizable! Review Source MB Michele B. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mostly Good Once You Know The System" February 28, 2025 4.0 Mostly good. System does have a few restrictions I would love to see changed....like activation dates for clients purchases. Would be nice if administrator(me) could update an activation date Pros I'm very familiar with MindBody, so the ease of use works well for me. I've recently had a couple of good experiences with tech support though my most recent issue was unresolved and even the tech support person agreed it was an obvious mistake in your code. Cons I reported an issue with an absolute mistake in your code for enrollment restrictions where someone was obviously confused and coded it as if there are 12 days in a month...probably thinking 12 months in a year. As the result, any monthly memberships with less than unlimited allowed enrollments can only be restricted up to 12 days in a month. VERY obvious coding error. I haven't heard back about the fix for the obvious mistake and have no ide if it will be fixed. THis is a big problem for me because I recently created a monthly pricing option for more than 12 days in a month but less than unlimited and system won't stop clients from enrolling. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Mindbody I didn't consider any other scheduling software packages at the time I was setting up business for my studio Review Source SS Sandy S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "From ReZist Fitness Studio" August 11, 2025 4.0 I'm fairly happy with MB. With its long history in the business, I'm surprised at how many times I still have to call support to problem solve for me. Pros It's familiar to clients, since so many businesses use it. The Insights feature is also helpful to me. Cons When calling support, the hours of talking to level 1 reps who are not qualified to solve the problem, only to be escalated to someone who can solve it in 15 minutes. Switched from [Quoox](https://www.capterra.com/p/205097/Quoox/) Support accessibility was important to me as a new studio owner Review Source MD Macklin D. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "App vs Website" November 15, 2025 4.0 Very good. Plenty of features that enhance the experience. Scheduling is very well done and convenient for business owners as well as employees. Pros Elaborate and detailed. Everything the company needs is available. Updating trainer schedules and booking people into their schedules is easily edited. Cons Mobile app and website are very different in their functionality. While they both can accomplish the same tasks, the method and easy of each is very different. Review Source TS Tyler S. owner Retail Used the software for: 2+ years ### "Sadly not so good." July 24, 2025 1.0 a big company not interested in small business. fairly high priced for what it is. Poor customer service. Pros ability to take CC to hold appointments, clean look, quick real time online booking. not too many pay to play add ons. Cons COST ! many glitches, many server down (always on a busy day), hard to reach tech support. cancelling is the hardest thing to do. get ready to pay months just to cancel. Review Source MK Molly K. Manager Consumer Services Used the software for: 6-12 months ### "Spa Manager" June 10, 2025 5.0 Overall I enjoy Mindbody. There are some things that could use improvement but overall happy. I always use it for booking fitness classes and all that as well. Pros It is easy to use and works well for our business! We are loving the new group booking options. Helps us out during check out. Cons Sometimes there are too many ways to do the same thing. Overall it works well but some things could use improvement. Review Source JD Jane D. Owner Arts and Crafts Used the software for: 1-2 years ### "Mindbody Business review " June 11, 2025 3.0 Initially very good and support was excellent, this has reduced over the years of using (we have used for 7years plus) and the sales support is now quite challenging sometimes, it is there but the knowledge of the support is poorer now. Tech support is still ok but often supported by too much blurb and difficult to identify. Pros It is a full spectrum booking and management system so everything in one place. The potential is good but the reality can be stressful for the business user. Cons Unfortunately it has quite a few cracks in its functionality especially on the client facing side, it can be complicated and confusing to use Review Source MW Mekailah W. Front Desk Receptionist Cosmetics Used the software for: 6-12 months ### "Mindbody Thoughts :)" January 5, 2026 5.0 My overall experience with Mindbody is great. Again, it is easy to use and teachable. I would definitely recommend this to another business owner in want for something new. Pros I like how easy the scheduling is. Mindbody allows me to run reports that shows how well my services are doing including client retention. Cons Something I find least likable is the glitches that Mindbody seems to have often. It can be frustrating when I'm checking a client out and it freezes or doesn't load the page right away. Review Source JC Jacqueline C. Front Desk Administrator Performing Arts Used the software for: 2+ years ### "Mindbody is functional but has glitches" September 23, 2025 4.0 Overall it is smooth and functional. The grey interface is nice. But many clients get confused about how to link their mindbody account to their verified email, so i don't like that. Pros The scheduling system. You can easily replace teachers and assistant teachers. I like how functional it is. Cons I don't like that glitches occur. I don't like the sales reports. The interface is boring and technical, it is not intuitive to use. I don't like that when I retail a sale I can only do one client at a time. Review Source SS Shayna S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Nothing like Mindbody" February 20, 2025 4.0 I've enjoyed the product and learned a lot about it along the way. The new analytics dashboard is great and I like the ease of using the marketing platform for emails and texts. Pros Mindbody is the most powerful platform out there. Everything from your POS, CRM and marketing functions are all in one place. It's convenient and allows me to have all functions of the business in one place. I've looked at other platforms, but nothing compares. Cons The price. Mindbody is the most expensive software out there. As a small business it can be difficult to keep up. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Mindbody I purchased the business and Mindbody was already in place. I looked at cheaper alternatives, because Mindbody was becoming too expensive. I chose to stick with MB, because it had everything in one place and the time to switch everything over was too much. Review Source MR Michelle R. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Yoga Application!" February 4, 2026 5.0 This is the best software I have used for yoga studios and is very easy and helpful, has a lot of applications. Pros The very easy to read and intuitive dashboard. The dashboard allows you to see everything at a glance which is a time saver. Cons You cannot email a class to let them know of notifications. The print out for the class list/roster contains all the information about the students so you can't use it for sign in. Review Source RW Robert W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software" June 12, 2025 5.0 Solid product, but I don't like how the price keeps going up, but if I can get back some past members and learn to use the features better, maybe I can offset that Pros I like having all client info and credit processing all under mindbody. I like having reports to look at each month as well. Cons I would like to know more about mindbody AI and see if it can help me engage past members. I have thousands of contacts that may be interested. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody WellnessLiving was a disaster. Big promises, no delivery. Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "THE ZONE way" August 6, 2025 5.0 MBO is a 10! Customer support, rating software a 10. Has done many changes on their software system and contuine to better the brand. Pros MBO has a great customer service team always there to help. Doesn't matter what you need they find a way to help. Cons wait times but it's understanding busy with other fitness or spa companies. Would be great to have a better texting platform. Review Source DD Don D. Store Manager Education Management Used the software for: 2+ years ### "Good for group classes, solo classes, not great for schools or medspas." January 17, 2025 4.0 I'd say the scheduling capabilities were fairly intuitive- moving classes from one schedule to the next, cancelling, rescheduling etc was great. The check out process was tedious, took forever, and editing patient and teacher info was clunky and inconsistent. Pros Creating schedules you can offer online for solo and group classes worked fairly well. Cons The checkout process was long and tedious and the loading screens between viewing customer profiles took forever. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Operations Hub](https://www.capterra.com/p/226298/PieSync/) Reason for choosing Mindbody \[sensitive content hidden\] fears of switching entire client base to new system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.