# Page 5 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2990) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of Mindbody ## Showing most helpful reviews Showing 101-125 of 2990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Myron M. Fitness Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody Enhances Job Experience" October 28, 2025 5.0 Overall, Mindbody has been a positive experience. The features offered by Mindbody have enhanced the necessary duties that are required to help my facility run more efficiently. Pros Easy to use, helps with scheduling clients/classes, and reports are easily produced. Customer service has always been there to answer any questions regarding operating the Mindbody software. Cons I can't think of any cons at this time. My experience with Mindbody has only given me tools to make my job easier! Review Source AT Alex T. Relaxation Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall helpful and good updates but could be more intuitive. " June 12, 2025 4.0 It is a good software. It can use some more intuitive features. I feel like there is a lot of ways to accomplish one task - POS screen, checkout screen, etc. It would be nice to have one streamlined way. It makes training and learning easier. Pros I like that it is an easy software to operate from a business standpoint. I feel like on the business end it is really easy to learn. It is good at keeping track of all day to day business. The updates have been good and making things easier to check people out. Cons I don't like how the credit cards don't pull through. So if someone has a credit card on their Mindbody file, we can't use that at the business as a card on file when people book through the app because it doesn't pull the card information to their profile. Another I have heard from customers is how difficult it can be to book multiple people in at the same time. Review Source CG Colin G. Owner Sports Used the software for: 2+ years ### "11 year user" June 11, 2025 5.0 Fairly positive overall. Would be nice to have a designated account manager familiar with our setup in order to fix issues easier. Pros Our processes have been built around Mindbody's functionality and customer service is pretty responsive. Cons High transaction fees and UI updates are sparse and rarely feel like they positively contribute to experience. Some clunkiness in contracts/pricing option set up as well Review Source SE Sarada E. Owner, Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mbo pros and cons" June 12, 2025 3.0 they began as a software company and are now a marketing platform, I feel these are two different things that serve different agendas Pros overall organization of software, tech support over the phone with screen sharing, variety of reports Cons lack of features that I would love to have which makes me do several things by hand or using a ridiculous workaround ex: course dates that vary and payment plans Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing Mindbody At the time I purchase, Mbo had more features and good customer support Review Source SN Shayna N. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "MindBody has been great both as a consumer and business owner" February 3, 2026 5.0 Overall its been great. I considered cheaper softwares but in the end chose MindBody because of the support they provide. Pros MindBody has always been great for me as a consumer so when I started a business that was a fit for the software I was happy to join it with my business as well. There have been technical glitches but they are very easy to reach and quick to address any issues. The software is very compatible with the app which is awesome and easy to use on the go. I considered cheaper softwares but in the end chose MindBody because of the support they provide. Cons The backend of it is complicated but the support is great to teach so its ok in the end to figure out. Review Source LJ Lauren J. Hair stylist Apparel & Fashion Used the software for: 1-2 years ### "Easy to use - all classes in one place " April 17, 2026 5.0 I’ve had a very long history of using MINDBODY for all my local fitness classes. It’s always easy to use, keeps my info and that allows me to sign up for a class in minutes! I love it! Pros I use MINDBODY for all of my yoga and fitness classes. The best part is one app for different studio I go to and it keeps my history. Cons I’ve not had any issues with the app. It keeps a record of all of my classes so I remember teachers names etc Review Source MC Marta C. Lead Practitioner Alternative Medicine Used the software for: 2+ years ### "Some good tools, but missing some pieces" March 3, 2025 3.0 Overall, many good tools, a little difficult to navigate, difficult to pull client statistics, frequently not accurate, buggy. Pros Easy to schedule, has area for SOAP notes, easy checkout process, ability to create bundles and installment payments Cons Poor CRM tools, SOAP notes limited character fields - not nearly enough space! Also cannot download simple client contact lists. Switched from [Act!](https://www.capterra.com/p/175860/Act/) To consolidate our data into one central place Review Source KN Ken N. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software - Needs better reporting tools" June 11, 2025 5.0 Mindbody works very hard at making the experience of using their software easy. The support is great. Pros Mindbody continues to innovate and improve its software. Most recently, the addition of Analytics has been great. Cons Mindbody's reporting is limited to canned reports. I'd prefer a more comprehensive reporting tool that allows me to select what I want to report on. Review Source AK Andrea K. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Platform for Small Fitness Businesses" February 25, 2025 5.0 My experience has been great with Mindbody. It is allowing my students to easily sign up for my business services as well as buy membership packages. Some clients also discover my business, through the platform itself. I also use Mindbody for marketing purposes -- I can send out emails regarding studio events and news to keep clients engaged and informed. Pros I love the ease of using the platform and the fact that I have everything in one place. The most recent feature -- contactless payments-- has been a game changer for our business. We are able to charge students who come into our studio using the business app from our phones. I also love that there is a marketing feature I can take advantage of to send out communications to our members, without having to pay for a separate service. Mindbody customer service has been excellent -- every time, I have an issue, they are quick to solve it for me and I don't have to wait on hold to reach an agent. Cons Mindbody takes a lot of fees for new clients that sign up using the platform. On top of merchant credit card fees and the monthly subscription fee, it really reduces my margins. Review Source PB Paul B. Owners Health, Wellness and Fitness Used the software for: 2+ years ### "Good but not perfect" February 20, 2025 4.0 Overall, Mindbody does what I need for it to do. I find the glitches to be frustrating, but I think all scheduling software has glitches. Pros Mindbody is very feature-rich. They are continually adding and updating features. Cons The quality and availability of the tech support went down significantly a few years ago. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Tula](https://www.capterra.com/p/124457/Tula/) Reason for choosing Mindbody Mindbody had the features we needed. When we started, the tech support was very good, and it was available 24/7 Review Source VR Verified Reviewer Front Desk Agent Facilities Services Used the software for: 1-2 years ### "Easy, user friendly " September 15, 2025 5.0 Simple and straightforward layout that helps users to locate bookings quick. Sometimes get logged out without doing it on my own. Pros Easy to sign in as a user, easy to book classes, schedule layout is user friendly. Easy to manage bookings from profile as well. Cons Sometimes it gets confusing because I have multiple emails I have used to sign in with. I forget which one to use at login. Review Source AS Anne S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody user since 2011" March 2, 2025 5.0 We have been using it since 2011 and not found a competitor that has all the same features. Pros We run a large health club and MindBody has the features to allow us to run all the aspects of our business using the software. They also have excellent customer service. Cons The reports should all have the option to allow comparision to the prior period, especially the sales reports. It should be easier to import a list of clients into Messenger to allow you to text a large group of clients. Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reason for choosing Mindbody MindBody had the features we needed, Branded App, Marketing Suite, CLasses, Appts, Courses and Arrivals. Review Source CF Carl F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not great, but not bad. It'll work" December 26, 2024 4.0 It was okay. It was better than what we had been using previously. Pros It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7. Cons It was difficult to send emails out to members if we had any changes to our class schedules. Switched from [Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) We were part of a franchise previously and had no choice but to use Jonas. Also, the version of Jonas we used was a modified one, which the franchisor had modified (which made it far worse). Review Source JS JEANETTE S. Partner Recreational Facilities and Services Used the software for: Less than 6 months ### "Mind Body is Sweet" November 8, 2025 5.0 Great customer service and the app is actually paying for itself already! We should have done this years ago! Pros The simplicity of use. It took us no time at all to learn this system. And if we had questions we simply asked our rep. She helped us along the way. Cons Having to upgrade to get the most obvious of functions. For instance follow-up emails to our clients and guests. Review Source SH Sue-Ann H. Owner, president Health, Wellness and Fitness Used the software for: 2+ years ### "Client for 15 years" February 25, 2025 5.0 Excellent service. Easy to connect. Courteous employees. Pros Easy to navigate. The support team are very helpful and always finds the answer. They also advertise me in the general app. Cons The price for my small business. Should find a way to price according to size. Also they added on the app if ppl found me through the app, MD takes a chunk out of it. Which is fine but clients don’t pay attention and choose that option and then I lose out. Review Source GV Gerardo V. Owner CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Do NOT get this CRM, there are MANY better ones that actually care about you and your business" December 21, 2024 1.0 Overall I had a very displeased and disappointed experience Pros I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain. Cons Their customer service is trash. I was never listened to about my concerns or needs. Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Reason for choosing Mindbody Because I thought it would be better but the features were terrible compared to every other software I was going for before. Review Source PJ Palo J. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't go with Mindbody" May 25, 2025 1.0 We cancelled our account but we kept getting charged 3 months after cancelling. We had call, email and correspond back and forth for days on end until someone would get back to us and finally getting a refund. Until the following month where we had to do it all over again. Pros Nothing. They change their sites annually and each time they take something away and in order to get that service you have to upgrade to the next tier. It's a complete scam. Cons Bad customer service. No one would get back to us when we called or emailed. Kept getting charged 3 months after we cancelled. Review Source JW Josh W. Teacher, Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good product but search function for products and UI could be better" February 26, 2025 4.0 Overall experience is good but UI could look better and search function for products is horrible. Pros It is well known and reliable for the most part. good customer service if there is an issue. Cons The product search experience is terrible. If you include a space in the search that doesn't appear in the way the product was entered in system then it doesn't show up. for example I searched "post card" and nothing came up because it's listed as "postcard" in the system. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Mindbody We were more familiar with Mind Body and customers were also Review Source SW Sam W. Front Desk Staff Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody for the Win!" March 8, 2025 5.0 Overall, I have enjoyed my experience with Mindbody. I would recommend it to both customers and venders, as it has a good user interface for both parties. Considering my one complaint is about the style, I would say Mindbody is doing pretty good! Pros I like that Mindbody has a lot of options and it is very diverse for both the customer and the vender point of view. The app makes it very easy to do check ins as a member, and very easy to look at profiles as a worker. Cons I wish the interface had some more color and style. I would like for it to have more personality. Review Source DT Deanna T. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing Customer Service" September 19, 2025 5.0 Very happy. Overall easy to use on my mobile as well so I can answer calls and make appointments when away from the office as well. Pros I love that when I need assistance, even on a Saturday, I am able to connect with someone. And if for some reason they can't help me, they are able to get me help within a short time, for example, the following business day. Cons Sometimes it's difficult to figure out intuitively how to find something. But that is rare. I can most often use the search feature and get the details needed. Review Source AB Albert B. mister Sports Used the software for: Less than 6 months ### "Mindbody helps you out" February 21, 2026 5.0 Pros Its very intuitive to use and it have a large amount of products that helps for marketing purposes. Also the customer care support is excellent and the client support. Cons Sincerely nothing. maybe the integrated IA could be a little more smarter but, anyway, when it gets stuck on some topic customer service come right in to help out Review Source BB Benjamin B. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, simple and high value" June 18, 2025 4.0 Easy to use software. Good insights and stats. I like using insights to help give me info on what business decisions i need to make. Pros the app, easy to use and book clients and patients. I use it for clinical applications and I don't need much administration help Cons Limitation of characters withs notes. I need the ability to write notes for clients and it doesn't allow me do this easily. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Mindbody Company chose it as it is better for fitness. Review Source AT Angelica T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Running a business on one program is ideal" February 20, 2025 4.0 Overall a very positive experience and would recommend to others. Pros I like that the platform is becoming more full spectrum service. I can do a lot more than I used to be able to and I love the idea of one stop shop kind of experience. I don’t need multiple programs to run my business anymore. Cons I think there are some more intuitive features that could be added, maybe more pleasing layout (aesthetically) Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Mindbody Very well structured, easy to use, comprehensive Review Source TG Trish G. Head of Marketing Entertainment Used the software for: 2+ years ### "Supports Business with Some Tradeoffs" April 15, 2025 3.0 Overall it is functional software that supports my business. It does have issues and nuances that can be difficult to work through Pros Provided me with the ability to allow patients to book classes online. Does have a user friendly app. Cons A lot of nuances behind the scenes with set up and reporting, plus user experience was not always great Review Source TF Theresa F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review" March 2, 2025 4.0 Overall, it's good and does what we need. Pros All the different reports are good. User interface seems pretty straight forward. Cons Response lag. Contact Logs window doesn't close when you select one. Sometimes I would like to run reports with if/then options, but I've learned to work with what's available. I don't really like the marketing suite, but we don't pay for any add-ons either. It takes a long time to fix bugs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.