--- title: "Page 6 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2993 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/?page=6" page_type: "reviews" language: "en" --- Mindbody 4 (2993) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 19th, 2026 # Page 6 - Reviews of Mindbody ## Showing most helpful reviews Showing 126-150 of 2993 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Trish G. Head of Marketing Entertainment Used the software for: 2+ years ### "Supports Business with Some Tradeoffs" April 15, 2025 3.0 Overall it is functional software that supports my business. It does have issues and nuances that can be difficult to work through Pros Provided me with the ability to allow patients to book classes online. Does have a user friendly app. Cons A lot of nuances behind the scenes with set up and reporting, plus user experience was not always great Review Source DH Daniel H. Acupuncturist Alternative Medicine Used the software for: 1-2 years ### "I like it!" June 11, 2025 5.0 Mindbody is an excellent software for healthcare clinic owners and their staff and patients. It is easy to use, intuitive, and powerful. Pros Ease of scheduling; user interface meets my needs. Patients enjoy being able to schedule and cancel at their leisure. Cons App is not as extensive, however SOAP notes are good start. Nothing bad to say--it's a great software. Review Source AW Amelia W. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Positive experience overall from a long-term user" June 16, 2025 4.0 My experience has been positive overall. It's easy to book into classes and sign people in from my phone. Pros Ease of booking and viewing client details. Also the app is pretty good and performs well overall I'd say. Cons Hard to fix things in the client profile or update the client packages. Also hard to undo late cancels. Review Source TF Theresa F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review" March 2, 2025 4.0 Overall, it's good and does what we need. Pros All the different reports are good. User interface seems pretty straight forward. Cons Response lag. Contact Logs window doesn't close when you select one. Sometimes I would like to run reports with if/then options, but I've learned to work with what's available. I don't really like the marketing suite, but we don't pay for any add-ons either. It takes a long time to fix bugs. Review Source RE Rachel E. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Works really great as a personal trainer!" June 15, 2025 5.0 really great! I can book clients myself or have them book in with my link making it very easy to schedule and bill the client after each session. Pros Mindbody has made scheduling clients very easy for me, with bookings, cancelations, and blocking out avaliability. Cons I have no complaints it does everything it needs to. Some times my page won't load, but refreshing the page always fixes this. Review Source FA Fiona A. Owner and Company Director Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent, highly recommend." February 25, 2025 4.0 Our overall experience is Very good. With great customer service. Pros There are so many reasons why we use MINDBODY, the usability of the platform from a business and consumer perspective. It's globally recognised and I always enjoy the sharing of insights. Reports are easy to run and it adapts well to mobile use. Our social marketing agency also uses MBO, so it makes our job easier. Cons I sometimes find it can be clunky in terms of users journey/steps - you have to click back and forth, with too many clicks for each step. You also have to wait for the screen at each step. Review Source JM Jacob M. Lab tech assistant, coach, personal trainer Sports Used the software for: Less than 6 months ### "Endurance coach and personal trainer" November 20, 2025 5.0 Pros Easy to manage clients scheduling and information. It also looks professional but is easy to navigate! Cons At times, it has crashed and made difficult to log in. But not often. Other than that, I haven't been met with many issues. Review Source JW Jiajun W. Manager Sports Used the software for: 2+ years ### "Everyone wants to say they are a competitor of Mindbody, thats a compliment honestly" February 25, 2025 5.0 very quick customer support, comprehensive functionalities. Pros Mindbody has every single functions we need and can think of. And the team keeps bringing out new updates to improve functionality and flexibility for studios. Cons Sometimes some functions are hidden too deep in the setting menuss Alternatives considered [bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing Mindbody mindbody still offers the most comprensive functions Review Source LM Laurie M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "MINDBODY long time customer" February 9, 2025 3.0 Not good customer service. Procedure way too high for what they offered. Pros Ease of use. Simplicity for clients. App. Cons They kept going up in price all the time and never offered a better experience Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody I ended up going with wellness loving after MINDBODY Review Source CA Crystal A. Provider Alternative Medicine Used the software for: 1-2 years ### "MB Review 2.25.25" February 25, 2025 3.0 Have mostly been good with overall customer support. There are some bugs in the system. It does have a nice scheduler but then doing all of other aspects of that are very difficult. Just not as great for clinic settings. I like it personally for gym type situations Pros It has easy scheduling, apps are easy to use. Cons Very hard to set up appointment types and get them so everyone can see them. Very difficult to sell product out of. It may be okay for gyms, but not great for clinic settings Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Wanted more marketing capabilities such as email and texting. Review Source KP Kristen P. Owner Sports Used the software for: 2+ years ### "HORRIBLE experience" March 18, 2025 1.0 HORRIBLE! Do not use Mindbody. Their customer service is awful. Everything is automated. Your account rep will ignore you--if you even know who your rep is. They over charged me and locked me into a contract I was never aware of. STAY AWAY! Pros NOTHING! My experience has been nothing but problematic. Cons \-Customer service is awful -Expensive -They lock you into contracts without you knowing -Will not tell you if your account rep leaves the company Review Source JM Jacob M. Web dev Health, Wellness and Fitness Used the software for: Less than 6 months ### "Confusing but consistant" February 28, 2025 3.0 Mindbody has been a program we have been thinking about changing due to its inconstancies when it comes to information on clients/ patients making it harder for us to market to and get back. Pros Fast to respond and pleasant support team. Haven't had any sort of outage. Cons Marketing text can have scheduled time to send text. Insites tabs don't all correspond and require multiple different topics to get the info we need. When creating list for emails / text I have to download list, save a new excel file and re-upload wasting time. emails don't match when sent and viewed through phone. Notes do not allow enough text without buying an external application. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Mindbody a friends recommendation to use mindbody Review Source LL Libby L. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Very convenient! " February 28, 2025 5.0 Best tool to manage clients with. My whole team loves it! Scheduling is so easy! Pros I love that recent client searches always pop up! It is a life saver. Cons I wish the interface looked more modern, sometimes it feels vintage. Review Source KN Kelsey N. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody has been a fairly solid platform over the years" March 19, 2025 3.0 We've been using it for over 7 years. Weight Loss Direct is a personalized weight loss program not a class-type service, so they did customize some of our setup which was helpful. They've worked with us to build out our platform to mostly what we need it to be. Pros Overall they cover our needs as far as scheduling and pos. Cons They lack integration with bigger outside vendors which would help streamline some processes for us. Additionally - the scheduling process can hinder sales as clients have to be logged in to purchase products or services through MB. Review Source JM Jonathan M. Founder Sports Used the software for: 6-12 months ### "Very disappointing experience - waste of time" May 6, 2025 1.0 Worse experience ever, I would not recommand Mindbody to anyone. Pros I did not like the product at all from the beginning and it got worse days after days Cons The price is very expensive for the product, not really worth it in my opinion. The worse part is the customer service that was sometimes very good sometimes very bad depending on the person you talk to on the phone. I had a lot of technical issues for months and my clients were very unhappy about that. I asked someone from customer if I could cancel my plan and two different agents told me that I could cancel. At the end, a manager from Mindbody told me that I have to wait until the end of my contract at the end of August to leave the contract. I am not even using the software anymore and paying so much for nothing. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) I did not like this product due to a lot of technical issues and the customer service Review Source TR Tanico R. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review" March 6, 2025 4.0 Overall experience with Mindbody is Satisfactory. Pros The MindBody Platform is easy to navigate. Cons The technology doesn't support our gym's scheduling format. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I wasn't on the team that made the switch. Review Source CC Chermaine C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Popular schedule management app" May 7, 2025 4.0 Recognized as alot of businesses use the platform, user friendly, can have payment methods saved and automatically syncs to calender. Pros Customers are accustomed to using it and can have a profile they use for different businesses. Its simple for clients to book classes. Cons Sometimes clients have to create separate profiles for some businesses, basically not all the information transfers from business to business. Review Source CF Carl F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not great, but not bad. It'll work" December 26, 2024 4.0 It was okay. It was better than what we had been using previously. Pros It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7. Cons It was difficult to send emails out to members if we had any changes to our class schedules. Switched from [Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) We were part of a franchise previously and had no choice but to use Jonas. Also, the version of Jonas we used was a modified one, which the franchisor had modified (which made it far worse). Review Source GV Gerardo V. Owner CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Do NOT get this CRM, there are MANY better ones that actually care about you and your business" December 21, 2024 1.0 Overall I had a very displeased and disappointed experience Pros I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain. Cons Their customer service is trash. I was never listened to about my concerns or needs. Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Reason for choosing Mindbody Because I thought it would be better but the features were terrible compared to every other software I was going for before. Review Source EM Elissa M. Assistant manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review" February 18, 2025 1.0 We found it to be over priced, not user friendly and customer service did not respond quickly Pros The Lay out of classes was pleasing to the eye. Cons Customer service took forever to respond. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Mindbody was over priced so we moved to Wellness Living Review Source TP Terri P. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Very Easy To Use" February 25, 2025 5.0 Excellent. I love how easy it is to schedule patients. Pros It is friendly user. I find that I can check out patients and product super easy. Cons There is not much that I do not like about Mindbody. Sometimes finding a payment has too many steps for my liking. Review Source NJ Natalie J. Yoga and movement instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Love this app!" March 3, 2025 5.0 Overall experience has been great, I like the layout and how useful it is for me as an insctructor. Pros I love how easy it is as an instructor to pay attention to my class attendance and scheduling. Cons I would love to be able to access payroll details from the app. Review Source AC Andy C. Minister of Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Great product and dare I say best gym software! " January 30, 2025 5.0 Pros This is by far the best gym software for running a business. Easy to use and capable of doing most everything that you need. Cons There are some changes with the upgrade to some of the reporting and things that I was not a fan of. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Mindbody It was way more robust and user friendly. Liked the sales people too. Review Source LN Lynn N. President Retail Used the software for: 6-12 months ### "Mindbody System" February 25, 2025 2.0 It has been very poor with the number of issues and very slow response time. Pros The scheduling interface is good and can see all the details needed. Cons There is no way to do paid in or outs. And there is not a report that has everything covered that is needed. Need to access four different reports to get all the information needed. Switched from [MyTime](https://www.capterra.com/p/145188/MyTime/) Part of franchise system and it was required. Review Source GD Golda D. Registrar Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody is a Great Business Tool" March 3, 2025 5.0 Overall the human representatives and help chat fill in the gaps when the tech itself isn't as intuitive. I find it easy to cancel classes, communicate with clients, access data reports, and identify ways to improve the business. Pros The human representatives are amazing - they listen, they're efficient, and knowledgeable. The sales reports are easy to download and the data is compelling and relevant. Cons I wish I could award multiple memberships to one client. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.