# Page 7 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2990) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 7 - Reviews of Mindbody ## Showing most helpful reviews Showing 151-175 of 2990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Mindbody is not for Small Studios - Don't waste your money." October 15, 2024 2.0 Mindbody was great when I first opened my business over 10 years ago. However, I would not recommend it now to any small business. Mindbody pulled fees out of my account for a studio in Texas that I did not own that had a similar name. Thousands of dollars were taken out and it took months for the money to be received back into my account after their error. I had to call daily to get updates on my overcharged account. Pros It was easy for my clients to book classes on the APP. Cons Small businesses were quickly at a disadvantage to franchises. They had the ability to pay for ads and promos. The APP was continually full of competitors offering big deals. Many small studios including mine eventually left Mindbody to software companies that included an APP for individual studios only. It created customer loyalty. Review Source LN Lynn N. President Retail Used the software for: 6-12 months ### "Mindbody System" February 25, 2025 2.0 It has been very poor with the number of issues and very slow response time. Pros The scheduling interface is good and can see all the details needed. Cons There is no way to do paid in or outs. And there is not a report that has everything covered that is needed. Need to access four different reports to get all the information needed. Switched from [MyTime](https://www.capterra.com/p/145188/MyTime/) Part of franchise system and it was required. Review Source JC Jennifer C. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody - Incompetent and Greedy" October 9, 2024 1.0 MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees who spoke to us never had the same answer. I purchased the license and merchant account in 2012, and always paid the fees through my bank account. They refused to send the 2012 contract. I know the license and merchant account contract states I am the purchaser and owner. However, they dod not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. In preparing to close down the business, MindBody insisted she was the owner even though she was on her way out. This is outrageous and illegal. In addition, last quarter, MIndBody forced our clients to switch to the new app even though many did not want to handle their sign ups and payment on the app. Poor way to treat my customers; we get the blowback for MindBody decisions. They finally now recognize that I am the owner when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account almost impossible and outright improper. Here is a recent example. We were told that we would have 90 days after the termination of the contract to download our information. Now, they are claiming that we have only 24 hours to download all of the information. Some information such as liability waivers had to be obtained on each client separately. We have over 800 waivers. Their solution is that we pay them $500 to download the information and send it to us. Extortion! This is only a few examples of how bad poorly MindBody has treated us. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent, immoral and greedy company. Stay away from them and find a different software. Pros In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today Cons Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter. Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Mindbody Studio abruptly had to be closed down. Review Source TV Tuyen V. Managing Member Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of capabilities and bells and whistles" February 22, 2025 5.0 Generally, I'm pretty happy with it. Just need to fix some of the bugs. For example, I can adjust a recurring "unavailability" on my phone easily to affect just that day. However, I do not have the ability to do the same on the computer browser. Pros Mindbody continues to improve every year. Cons Sometimes there are bugs in the system that cause glitches or downtime. Review Source JM Jacob M. Lab tech assistant, coach, personal trainer Sports Used the software for: Less than 6 months ### "Endurance coach and personal trainer" November 20, 2025 5.0 Pros Easy to manage clients scheduling and information. It also looks professional but is easy to navigate! Cons At times, it has crashed and made difficult to log in. But not often. Other than that, I haven't been met with many issues. Review Source BR Blake R. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Front Desk" February 26, 2025 3.0 Mindbody has been an easy to use system for running the gym where I work. I am usually able to direct members exactly where to go to accomplish their goals. Pros Ease of use for signing up for classes and gym time. Cons Sometime the servers go down for a few minutes and we can't sign people in for that time. (Gym front desk) Review Source JV Justine V. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Robust functionality, software has issues" October 21, 2024 3.0 My overall experience was not great. Software has issues and add-on services have MAJOR issues. After years of trying to get customer service to remedy issues with add-ons and no resolutions I finally dropped all those services and eventually wound up getting a 3rd party partner to provide the services I needed. Pros The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to. Cons The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised. Review Source ED Emily D. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Ok to start..." February 4, 2025 3.0 We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense. Pros Pretty easy to use overall. We switched from a very basic software program so initially the features were nice and allowed for different sales paths that we enjoyed offering to clients. Cons Constant price increases and upcharging for features. Review Source MC Mike C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product with a bright upside" February 25, 2025 4.0 Overall it has helped us grow our business and hopefully scale. Pros Mindbody can handle most of what our growing business throws at it. Support is wonderful and they can help you do what you need to do. Cons It has some hard road blocks in the software architecture that can be frustrating. Review Source NM Naomi M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Marketing Purposes" January 6, 2025 5.0 Pros As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform. Cons I think from a studio standpoint, it can be difficult to manage all the features of mind-body. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Mindbody The marketing standpoint, random folks can see classes even when they may be searching for something else Review Source SI Sam I. Founder Mental Health Care Used the software for: 6-12 months ### "We love Mindbody" February 27, 2025 5.0 overral its been pretty good and most of the customer support is really helpful Pros great for marketing. I really enjoy their templates to use for email campaigns where i just need to change some stuff around. Cons has some technical problems. Some of their customer support aren't too helpful Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) because my emails were going to spam and clients weren't getting my emails Review Source Isaiah T. Owner Sports Used the software for: I used a free trial ### "DO NOT DO BUSINESS WITH MINDBODY" January 27, 2025 1.0 Very Poor. Wouldn't recommend anyone to do business with Mindbody. Pros Nothing at all. My experience was different. Poor customer service, poor customer support. Generic emails that the support team is sending. The issue was that after my subscription, I couldn't have access to the app for two weeks. I ended up canceling the subscription. Cons The so-called 3 months free promotion they have going on is not free. They will lock your account until the time expires. So basically scamming people. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing Mindbody I found Mindbody first, reason why I chose them. Review Source RK Rinas K. Business Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mindbody- The Fast & Easy System" June 11, 2025 4.0 Talking about overall experience about Mindbody I would say its good and easy to use and the it's fast in report generation Pros The reporting part and the flexibility in report generation which we can filter by categories, type etc. Cons As of my opinion the user interface feels a bit nostalgic but I like it. It would be cool if it would be more modern. And would be nice if we have "group by day" option in reports-sales by category. Review Source CS Cassandra S. RN Aesthetician Medical Practice Used the software for: 1-2 years ### "Effectiveness" March 4, 2025 5.0 Mindbody is comprehensive and get the job done. It is not as medical as we would like, but for the standard spa it is great. Pros Mindbody is very easy to use and through the application, I am able to plan ahead while away from work. Cons Would like capability to layer appointments with same provider Review Source AW Allison W. Pilates user Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody Review" April 11, 2025 5.0 Pros It was easier to book an appointment and navigate around the app. Cons I have had no problems with Mindbody. I have enjoyed it alot. Review Source AR Abigail R. Corporate Wellness Concierge Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody - the app for small businesses" February 28, 2025 5.0 Fantastic! I highly recommend for any new or existing business to use as their business platform Pros ease of use and functionality. I'm able to store account info, take payments seamlessly and utilize scheduling in one app Cons the log in process was a bit tricky at the beginning Review Source LB Lauren B. Founder Marketing and Advertising Used the software for: 1-2 years ### "Use But Improve" March 14, 2025 4.0 Somewhat neutral. It works but I think it could have a more user friendly experience. Pros Its helpful for booking lots of workout classes Cons It's not easy to navigate to my membership or studios I regularly book, it seems to prioritize showing me studios I've never been to and don't care about. Review Source JM Jordan M. Front desk Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jordan's brief Mindbody review" June 22, 2025 4.0 For what we use the software for, Mindbody works decently well. Some of the drawbacks are mitigated by the ease of use and portability. Pros Mindbody is relatively easy to use. I like that it operates out of a browser so you are able to use the rest of your computer. I find that to be very convenient Cons Mindbody can freeze up somewhat often. It is nice that you can just refresh the page or log in and out to fix the freeze but it still happens fairly often. Mindbody can also be fairly slow and that can make transactions feel very tedious. Review Source SB Stephanie B. Massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "The Mindbody Experience" March 3, 2025 5.0 Over all I appreciate the fluidity and how intuitive the app is. Pros What I like most about the Mindbody app is the ease of use. Cons What I like least is when I get dropped and have to sign in again and I only have a few minutes between clients. Review Source PW Paul W. Executive Director Sports Used the software for: 2+ years ### "Mindbody - very powerful payment processing" October 25, 2024 4.0 Have been using Mindbody continuously over the past decade as the payment processing system for our business. Pros From the end user standpoint, very easy to click links and pay Cons Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use. Alternatives considered [Baseline](https://www.capterra.com/p/10012768/StatStak/) Reason for choosing Mindbody We have been using both in some capacity. Review Source LJ Leah J. Reception Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review" March 3, 2025 5.0 Great! I really like this software system. Pros It is easy to use, always helpful when I have questions. Cons When there are updates, the entire system does not work. Review Source DC Dylan C. Sport Performance Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Mind Body Review" February 27, 2025 4.0 Overall pretty easy to figure out to use and navigate so nim content with it Pros The interface is great and easy to navigate. Cons I wish you could create sessions and classes from the app. Review Source KC Kris C. Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Mindbody review" February 25, 2025 5.0 Very good. Its easy to use and works great for the most part. Pros Its easy to use. It shows all my appiontments easy. Cons Sometimes its lags or takes a while to load. Review Source RE Rachael E. Front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Straight forward" March 6, 2025 5.0 User friendly across whole platform. Nice to be able to use it for multiple businesses Pros easy to navigate and use both on the business side and as a consumer Cons Cannot easily pay for another client and is time consuming to look up retail items individually rather than quick links or ability to scan Review Source AS Andre S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty good" January 17, 2025 4.0 It was good overall. Certain aspects created a few issues but it was mostly good. Pros It had all the features you needed for operating a small fitness studio Cons I can’t remember the specific details at this time but I remember that I wasn’t able to offer session packages in a certain way and had to switch to biweekly billing as a work around. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.