# Page 9 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2990) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 9 - Reviews of Mindbody ## Showing most helpful reviews Showing 201-225 of 2990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Nina H. Head of Performance Marketing Financial Services Used the software for: 6-12 months ### "Mindbody is a great fitness scheduler" October 5, 2024 5.0 Pros The ease to signup for fitness classes and massages Cons Syncing up to other calendars isn’t the easiest Review Source MGB Mary Grace B. Dance Instructor Entertainment Used the software for: 1-2 years ### "A Must Have for an LA Studio!" August 25, 2024 5.0 It was pretty good! I was able to organize and run my business well with it! Pros It had everything I needed to run a dance studio with little to no competitors. I liked that I could do lots of my marketing activities within the platform. Cons It was expensive and crashed/was not the most user friendly according to my clientele. Review Source LC Latisha C. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Convenient app to use " February 23, 2025 5.0 Pros It was convenient to Use coming in even as a substitute coach. Cons I don’t use too long but The overall ease of use. Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Updated Review" December 25, 2025 4.0 Overall, I am very satisfied with this program. My clients and my staff can use it with ease. No major concerns Pros This is a well-recognized and well-received program that is easy use. Good customer support and eay to use Cons There were times when this program crashed and I had trouble accessing it. Also, it can lag at times Review Source DR David R. Owner Alternative Medicine Used the software for: 2+ years ### "Solid but could be better" July 23, 2024 4.0 Pros The UI's are nice and clean. There is a lot of functionality Cons It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow. Review Source AD Alexandrew D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Atrocious " June 15, 2024 1.0 It worked until it didnt. For a single site studio perhaps its still possible but anyone with no knowledge on how to find your own solutions do not use this product at all. Pros Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man. Cons A rather long list. 1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense. 2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this. 3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing. This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY. Review Source Response from Mindbody June 20, 2024 Hi Alexandrew - We're sorry to hear about your experience. It's definitely not what we're striving to deliver. If there's anything that we can do to make your Mindbody experience better, we'd love to continue the conversation directly. We'll also pass along your feedback to our solutions team members for clarification. WM Whitney M. Associate Law Practice Used the software for: 1-2 years ### "MindBody Makes Scheduling Fitness Easy!" September 1, 2024 5.0 Overall, I’ve had a good experience with Mindbody. Would recommend. Pros It’s easy to book fitness classes through MindBody! Cons Overall, no cons. The app makes scheduling easy. Review Source VR Verified Reviewer Director of Membership Broadcast Media Used the software for: 1-2 years ### "Great Features and Easy to use" June 20, 2024 4.0 Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a comprehensive solution to manage operations effectively, enhance client experience, and drive business growth. Pros Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing. One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs. Cons However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times. Review Source AW Amber W. Sales Associate Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling app for business " June 21, 2024 5.0 It was easy to be trained on I learned within a couple days how to easily navigate the application. Pros It was easy to setup client appointments within the application Cons The calendar looks a bit wonky so I used a different calendar alongside this. Review Source JS Juliana S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Does the job" July 3, 2024 4.0 I haven’t switched to something us so overall it does what I need to run my business. Pros It’s pretty easy to use. Our area uses the Mindbody app consistently for scheduling and I like that people can find us on there. Cons When you call for help, it takes a very long time to get your questions answered. The person who helps is offshore and sometimes is hard to understand or it’s difficult getting them to understand what you need. Mindbody is also very costly for credit card fees. Review Source LC Lori C. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody does it all! " June 11, 2024 5.0 Overall I'm very happy with Mindbody, having used it as a consumer in the past and now as an administrator/business owner. I have referred Mindbody to a friend with a business in Canada who was not happy with their booking software. They've since switched to Mindbody and are working on getting it set up to accommodate their business needs. Pros I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you! Cons It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine. Reason for choosing Mindbody As stated, I'd already used Mindbody as a consumer and liked the interface so wanted to stay with a reputable company and one that I had a level of familiarity with. Review Source kS kimberly S. Office manager Hospital & Health Care Used the software for: 2+ years ### "MINDBODY is Functional, But Not Great" June 20, 2024 3.0 Help Desk is responsive and generally very helpful, except when they guess at the answer and leave us spinning. It's very expensive. I don't like the app. The views are not a good representation of what is really going on with a client's account. The app is difficult for clients to navigate, yet they don't like to use the web version because it is inconvenient. Sales Team is generally unresponsive. Pros Available across the country so clients can book in advance. Ease of rosters Cons Expensive. Have to have an instance for each site. Recent Upgrades were not Upgrades. They messed things up. Inability to customize reports. Review Source MF Marc F. Captain of Customer Success Internet Used the software for: 2+ years ### "An Essential Tool for Wellness Professionals" June 20, 2024 5.0 Overall, my experience with Mindbody has been overwhelmingly positive. It has greatly reduced the administrative burden, allowing me to focus more on my clients. Despite a few minor drawbacks, it's a highly recommended tool for wellness professionals looking to enhance their business operations. Pros I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify Cons The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go. Review Source DP Daphne P. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Using Mindbody at New York Pilates" June 17, 2024 5.0 They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful. I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed. I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it. Pros GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away. Cons I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it! Reason for choosing Mindbody In 2008, they were the only one around. I've been very happy to continue working with them. Review Source Response from Mindbody June 20, 2024 Thanks for your review, Daphne! We're so grateful to have you as a customer. MB Miranda B. Owner Sports Used the software for: Less than 6 months ### "Overall VERY Disappointed." June 1, 2024 2.0 So far I have only been with Mindbody for 6 months. And it is a nightmare. Pros I like that they had a marketplace with other business', and that you can run a new client special that people can easily see. Cons I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) too many technical errors, having to book clients myself. Them not being able to sign waivers, etc. Review Source AI Anessa I. Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing system" June 14, 2024 5.0 Great system overall. Best of all the other scheduling systems Pros Easiest to use compared to other scheduling systmes Cons the least i like about the system is that it is a bit pricy Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody Easy to purchase, schedule, and navigate Review Source Response from Mindbody June 21, 2024 Thanks, Anessa. We're delighted that you've found our platform to be so helpful and easy to use! DSD Dr. Sarah D. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "When it works, it's great" June 4, 2024 3.0 This software has literally 100% of the features that I need out of a software to run my business smooth and efficiently, but I would kill for all those features to work closer to 90% of the time for the price I pay for it. Pros Online booking Marketing suite with automated emails Appointment confirmations Personal branded app Membership and package management Cons Customer support is terrible Nobody ever seems to understand how to fix the recurrent problems with the software There are constant glitches All automated emails are routed to spam Credit card processing is severely delayed by up to 5 days It is lavishly expensive for what you get Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[Atlas Chirosys](https://www.capterra.com/p/128414/Atlas/) Mindbody was a more inclusive software that required less manual entry. Review Source Via Laine L. Associate Information Technology and Services Used the software for: Less than 6 months ### "awesome software to fulfill your needs!" June 15, 2024 5.0 Overall, I love how this software helps me and our company on our needs. Pros finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features. Cons I’m just disappointed on its customer services. it takes a long time to take action. Review Source LT Linda T. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So stressful" July 27, 2024 1.0 From the time we signed up, it was a disaster. Very efficient until they got us signed up. Pros We thought it was going to make running our business easier but it didn’t. Cons On our first onboard meeting, we realized it wasn’t going to work for our business as we do pamper packages and it didn’t offer that, they have continued to take monthly payments for 6 months after us communicating immediately that it wasn’t the right fit . Month after month, we tried to cancel our subscription but even after our final email from them telling us it was all complete, they still attempted to take our money. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) We didn’t, we thought it would help with marketing and accounting Review Source MM Melissa M. Owner and Trainer Veterinary Used the software for: 6-12 months ### "Works best in the boutique industry " June 20, 2024 4.0 Pros \*Business app is helpful for quick glances at accounts and sales \*varying reports Cons \*This program is made for the boutique industries of estheticians, workout studios, etc. My company uses it for dog training and there are a lot of workarounds that we have to do to make the program function for us. It would be great if I owned a yoga studio but unfortunately, I don't. Review Source CM Courtney M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody for an Athletic Training Facility " June 17, 2024 4.0 Pros I like that we can handle almost all of our business needs in one application. Cons I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down. Review Source Response from Mindbody June 20, 2024 Thanks for your review, Courtney! We definitely strive to be a comprehensive solution for our customers and have been leaning in heavily to deliver even more innovation and reliability for our platform over the past year. Please let us know if you ever need anything! PZ Payam Z. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Review " June 12, 2024 4.0 Overall get's the job done but it can be better in a lot of areas. Pros Everything all in one place. Schedules, appointment counts, contracts, payment. Cons Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be. Review Source VR Verified Reviewer Senior Associate Accounting Used the software for: I used a free trial ### "Simplifying Scheduling and Booking for Businesses" February 25, 2023 5.0 The software is user-friendly and easy to navigate, with robust reporting capabilities and integrations with other platforms. Pros Its comprehensive and user-friendly features for managing appointments, classes, and memberships, the ability to customize settings and branding, and the availability of robust reporting and analytics to help businesses make informed decisions. Cons limitations in terms of customization. it's important to evaluate your specific business needs before deciding if Mindbody is the right fit for you. Review Source YG Yahaira G. Gerente Alternative Medicine Used the software for: 1-2 years ### "Lo recomiendo es súper confiable." October 29, 2023 5.0 Hev mejorado en cuestión de coaching atrayendo mas clientes, mejorando mis servicios. Pros los programas y guías para conectar con nuestra mente alinear nuestro cuerpo, el personal súper calificado y muy profesional. La plataforma de lo mejor super completa, actualizada, con organizadores, calendario, control de pago, planificador... etc. Cons En sí esta super excelente. Solo le agregaría hacerla más entretenida, más dinámica. Review Source LS Lisa S. Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great tool to schedule classes" June 4, 2024 5.0 Pros Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app. Cons It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible. 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