--- title: "Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mindbody the right Appointment Scheduling solution for you? Explore 2994 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/" page_type: "reviews" language: "en" --- Mindbody 4 (2994) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Mindbody Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews ZH Zachary H Fitness ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments.“ March 2, 2026 J M DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again.“ May 25, 2026 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution.“ April 22, 2026 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive.“ April 22, 2026 AM Ali M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows.“ November 14, 2025 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it.“ April 22, 2026 RS Razvan S Fitness ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place.“ February 26, 2025 CB Casey B Program engineerSports, 51 - 200 employeesUsed the software for: 1-2 years. “The only drawback is that there are times when the system seems to bug out — tasks show as completed but reappear the next day, or purchases don’t always remove items from inventory.“ April 12, 2026 ## Showing most helpful reviews Showing 1-25 of 2994 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallory T. Yoga teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Good for a yoga studio" May 4, 2026 4.0 Overall I like the app it was used when it first became available and I think it would still hold up today even without updates Pros It was easy to use and you could stream line all the information for your classes pretty quickly. Other apps it is more time consuming Cons It was hard to look up client information unless everything was exact. So if there was a space or comma missing it wouldnt find it Review Source NA Nick A. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Fitness Software" October 28, 2025 5.0 For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving. Pros I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient. Admin staff, coaches, and managers can use Mindbody with very little onboarding. The class and appointment management is simple and the notifications make it impossible to forget a client. Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours. Cons Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful. It's not very user friendly and requires a third party track metrics. Switched from [Hapana](https://www.capterra.com/p/143341/Hapana/) Hapana was not allowing us full visibility of our data and was slow to develop the features they promised early on. Review Source JT Jarvis T. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mind body not at ease!" April 22, 2026 2.0 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review Source CC Chris C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Top Notch" November 14, 2025 5.0 Overall, I have been with Mindbody for over five years and am impressed with their continued growth in offering more features over the years. Pros Customer support is top notch. Easily available and works to understand your issue. There is always follow-up by email afterwards to recap the issue and solution. Cons I would like more features for appointments for therapists, like body drawings integrated into the charting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Mindbody because Mindbody has classes and workshops. however, the other considerations I looked at do seem to have some better features for appointments (body drawings, being able to add an electronic signature to the notes) Review Source RM Robin M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user!" December 29, 2025 5.0 I have been using Mindbody for over 18 years. It has been reliable for the entire time. I switched to another service last year but ended up switching back, I needed the features that Mindbody offers. Pros Ease of use, reliable, professional, all-in-one, customer support, constantly improving, quick to reply. Cons High cost for more features. I have stayed at the lowest tier and made due with the features included there. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Mindbody I liked the look of Mindbody over Zenplanner when I was first deciding. Review Source TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Software Booking System Made Easy!" April 21, 2026 5.0 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review Source JC Jesse C. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Rocks! " December 11, 2025 5.0 Great so far! Mindbody has made it easy to go through sales, contracts, employees roles, texting system. Pros The automations for all the members/prospects makes it easy to keep them all up to date. User interface is easy to use. Cons It can be a lot to navigate if you are new. Mindbody has a lot of tools and it can be overwhelming at times. Review Source BS Beatrice S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy for Clients, easy for Staff" October 28, 2025 5.0 I like using MindBody. I like the simplicity of it for all my daily classes. I like being able to see who is attending and when I need to cancel classes. It;s easy to contact all clients Pros how easy it is for my clients to book in/out of classes. It's very easy for my instructors to see who is coming too Cons Sometimes it can be very confusing on how to set up a membership contract. I feel a little lost when trying to figure soemthing out. Usually the AI tool helps Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Mindbody years ago I used it as a fitness instructor and liked it. When I opened my own fitness studio, I already knew I wanted to use MindBody Review Source AT Anne T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product!" December 7, 2025 5.0 Our experience with Mindbody has been excellent. They are very quick to respond to our questions and I appreciate that someone from their team books a yearly review to go over our use of the software. We discuss how we are using the platform and revenue opportunities we might be missing. Pros I have found Mindbody easy to use and I appreciate their efforts to continuously improve their product. Cons We are currently very happy with all the features that we use with Mindbody- As a team we have no complaints! Switched from [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Mindbody was a better product and had more of the features we were looking for. Twinoaks at the time was very difficult to move around. Review Source Jonathon S. Owner and Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware Before You Sign A $1200, 1 Year Contract, Their Sales People Appear To Be On Commission!" January 23, 2026 1.0 Please be careful when dealing with Mindbody, you are signing a year long contract and if they give you the impression that you can get out of it, I'm proof that you can't. You'll talk to a nice, professional person during your first phone call who (at least in my case) will tell you what you want to hear in order to sign the contract. Once I started getting into the set up, I started to realize that it was an extremely long process (onboarding can take up to 8 weeks) and that I wasn't going to get what I thought I would and that it takes a painfully long time to get answers. I tried to cancel but they won't let me. On that first phone call, when I asked about cancelling if things didn't go well, Sam (sales rep) made it seem like if I tried to cancel then they would give me a sales pitch but eventually would let me out of my contract which isn't true. I filed a BBB complaint that they never responded to, which in all of the reviews I've left in my lifetime on BBB, no American company has failed to respond. Btw, my BBB complaint requesting termination of my contract was 8 days after I signed my contract with Mindbody, so it's not like I used them for 5 months. I haven't scheduled a single customer with them or had a single onboarding session with them. You may be reading this wondering why I signed a contract for something I didn't totally understand, that's because it's way too complicated to understand up front. Just think about it, Mindbody onboarding can take up to 2 months before you can fully use it, it's that complicated. What are the chances you're going to understand everything during the initial sales call. You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior. Pros Mindbody is used throughout the fitness industry. Customers will go on Mindbody to find local gyms, yoga studios, etc... Cons The salesman who sold me my subscription wasn't honest and straightforward with me. Customer service is painfully slow. Review Source SM Scott M. Managing Member Music Used the software for: 2+ years ### "Solid system for 17 years." April 23, 2025 4.0 Overall, it was a positive experience. That's why it took us 17 years to replace it for our lesson program. We were an early adopter of Mindbody being client number 1695. The \[sensitive content hidden\], called me directly after receiving my RFI to discuss our needs. He thought our requirements were well thought out and it was worth it to him to fulfill 6 enhancement requests to bring us on as a client. 6 months later, when the enhancements were complete, we launched Mindbody to manage our lesson business. It truly was the best ROI of any other system we ever implemented, managing up to 900 lessons per week across two locations. It was only when we found really good software developed specifically for weekly recurring private music lessons were we willing to migrate away from Mindbody. By that time as well, Mindbody had gone public then taken over by private equity. With that, the stability, uptime, and customer support had begun to falter. Pros Very stable program we used for 17 years. Even though our music lesson business was not in it's vertical, we were able to adapt to it's functionality and configure it to meet most of our needs. Cons It's not designed for weekly recurring appointments like private music lessons. It's focus is on classes. Over the span of 17 years, very little development was done on the appointments side of the software as compared to the classes. Switched from [ScheduleVIEW](https://www.capterra.com/p/9048/ScheduleVIEW/) ScheduleView was a MS Access database without payment processing or being able to apply payments to lessons. Review Source ZH Zachary H. Fitness Manager Recreational Facilities and Services Used the software for: 2+ years ### "Mind Body review from a Senior Living Community" March 2, 2026 5.0 Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments. I also feel that we are only using a small portion of what MB is capable of. Pros The analytics breakdowns are very helpful. I have appreciated AI chat for quick assistance with finding where to access or change little things on the site. The simple check in app for class attendees works well for my fitness center. Cons On our branded app had some changes made with an update (we did not choose this). This removed some of the most important features for my community (heartrate tracking). Two factor authentication was also installed. I see the need for online security, but I work in a retirement community, and this update has kept nearly all of our folks from using our branded app. We used to be able to log people into a tablet and let them track their workout with a heart rate monitor. Review Source JT Jonathan T. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "After 18 Years Here's The Good, The Bad, and The Ugly" November 15, 2025 5.0 When considering the major areas like Value, Ease of Use, Features, Payment Processing, User Interface, and Support, Mindbody scores 90 out of 100. The positives far outweigh any deficiencies and after 19 years I plan on continuing with Mindbody until I am no longer in business. The support is excellent, and the software is easy to use - and don't think 'easy to use' implies it's very basic / simplified because it doesn't. This is very powerful software that gives amazing reports for every aspect of my business. The competition doesn't have anything on Mindbody! I mentioned I will continue to use Mindbody until I am no longer in the business - if you are interested (or know someone who is interested) in purchasing the top-rated hair salon in Fort Lauderdale since 2006 please contact me. We keep easy hours Tuesday - Saturday 10-5 and till 8 on Thur & Fri and with only 5 stylists over $500K with over $150K Owner's Benefit. If I ran this place like a real business with 8 stylists and we were open from 9 to 9 Mon - Sat, we would do over a million. Pros I started with Mindbody in 2008 at $65/month. While the company grew & grew and expanded into several continents the 'hair platform' and the tasks I did on a regular basis remained unchanged. I own a small hair salon, and I do things today (2025) the same as I did in 2008. Daily Closeout reports, payroll reports, entering employee data... remained unchanged. The software is easy to learn and very intuitive. Support is available 24/7 and appears to be based in the USA, so there are no heavy accents to battle i.e., understanding what you are told is easy. Over the years I have had thoughts of changing companies and I never did because of the value I get from Mindbody. Granted, the price is no longer $65/month, but it is competitive and gives better value and a bigger bang for my buck. I was pleasantly surprised when I was given consideration for my years of Loyalty and being charged based on the size of my business. I love that by being web-based I can log on anywhere and it's like I am at work. The app is also quite useful, and I don't miss a beat if I am out when a new client calls who must be entered into the system & scheduled for a service. Shortly after starting with Mindbody, I was contacted by Demandforce for CRM. Demandforce integrates seamlessly into MIndbody and picks up the pieces that Mindbody does not offer. It is like a 1,2 punch and I believe Mindbody is a big part of not just why we have been in business for 20 years, it is a big part of why we have been on the top of Google for 20 years. Cons Obviously, the Pro's outweigh the Cons. I used Mindbody's Merchant Services for a few years, and you would not believe how much it made things easier by integrating Merchant Services into the Front-End software. I stopped using Merchant Services after a couple of years because promises made were not kept. Nothing more to say about that. Another Con about Minbody is the platform. From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up. Another Con is when they discontinued GeoAnalytics... I loved that tool because it showed you on a map exactly where your clients came from. None of these Cons are major... they are not deal-breakers, they are just some of the things I have seen over the years, and being that I have been using this software for 18 years I am Review Source AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Mindbody Review" January 8, 2026 5.0 Mindbody is such a convenient tool to utilize. I discovered my favorite yoga classes through this tool. It is super easy to schedule and process payments through this application. You can also customize the app to meet specifically what you are looking for. Pros Mindbody is one of the apps I utilize most on my phone! It is great for marketing purposes from a business aspect, but also a user friendly tool from a customer standpoint. Cons I would say the one downside to this app would be the cost. This takes a percentage fee for all the sales that go through it. However, it is understandable. Review Source LO Lauren O. Associate Recreational Facilities and Services Used the software for: 2+ years ### "Industry standard for a reason" February 1, 2026 5.0 overall, i'm a power user and i would recommend it. the customer service has always been great and helpful despite some nuanced issues. Pros it's the industry standard for studios and wellness facilities. it's most commonly used and incorporates all the features that studios need. Cons kind of feels like a lot of sites frankensteined together at times with profile pages switching between old and new ui Review Source EG Enrique G. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great management tool" November 10, 2025 5.0 Good tool for control and management of clients, classes and staff. Collection process is very good, though time to deposit is long. A better reports options and even, being able to customize them, ourselves, would be great Pros Clients´management and control, as well as booking process. Also the payment process is very useful, though the time to deposit is long. Cons reports and payment deposit time. Reports, sometimes are difficult and dont give you the detail information. Time to deposit payments is long. Also, when you are in the point of sale screen for a client, before we had displayed the current and future contracts, passes. Now only the current ones. It was better before. Review Source MH Michelle H. Practitioner Alternative Medicine Used the software for: 1-2 years ### "user review of mindbody" February 1, 2026 4.0 i wish the desktop experience was comparable to the app interface. It is more complicated than it should be to scheudle yourself, to book appointments and block out time. Pros I like the photos that help you conceptualize the services and offerings. I like that there are bios for practitioners and ratings and reviews you can see for classes before choosing one. Cons i think it could use a category for alternative healing modalities like reiki and energy work so users can find these options Review Source MD Mashelia D. Manager Hospitality Used the software for: 1-2 years ### "MindBody Review " February 1, 2026 5.0 MindBody helps us address the issues quickly and find a resolution. I love that. I can get a human on the phone within five minutes. Pros I love the ease of being able to get a human on the phone and the value of the support they provide. Cons I cannot think of anything at this time that I like at least about MindBody. Everything has been working out well so far. Review Source RC Rey C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great software with OK customer service." February 9, 2026 5.0 After 7 years I can truly say that I'm satisfied with the software...do I wish it could do more...yes...do I like that it can run the entire business for us...YES! Pros I enjoy the ease of use and the fact that it can help run the entire business in a very simple and smooth way with little effort. Cons The support can be hit or miss...sometimes it is excellent and sometimes they can forget to get back to you. Review Source MK Maren K. Co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "Consistency with MindBody" November 17, 2025 4.0 Overall it has been consistent. Credit card processing is expensive and it would be nice if MindBody customers got a better rate by staying with MindBody for so long. Pros It a fairly consistent product that is easy to use if you take the time to play within the system. Our staff feels the same, except when their are major changes and it takes them time to locate where things are Cons Do not love the new interface. Does not fit well with right hand side menu and calendar especially on ipad. Calendar for appointments is so small. Should be able to expand and retract the main menu bar on right hand side Review Source ML Marisa L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Don't sign a contract!" June 9, 2026 1.0 I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business. Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience. After implementation, I discovered that the platform did not function as represented during the sales process. Specifically: Clients are required to book multiple services separately instead of through a seamless booking flow The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities The platform is significantly more difficult for both myself and my clients to use than represented These limitations materially affect my ability to operate my business effectively. I formally disputed the agreement directly with Mindbody Inc. and explained the issues in writing. However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account Pros Friendly staff. Unfortunately I don't have any other things positive things to say about the company. Cons Read their reviews on BBB before you think about signing a contract. They will try to rush you into signing a contract to get whatever price they're offering you. Red flag! Review Source NN Nicholas N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best App I have used" February 4, 2026 5.0 Love the platform very user friendly, designing services and packages are very easy to create recommend this app. Pros Love the accessibility, also how easy it is to create and schedule classes. The Mindbody Capital is great as well. Cons When it comes to creating packages for monthly payments it seems to keep adding the initial sessions back to the package with every monthly payment Review Source HS Hannah S. Owner Facilities Services Used the software for: 2+ years ### "Happy customer!" January 30, 2026 5.0 Overall really satisfied. The minor issue is not something that would stop me using mindbody. It’s a great platform. Pros Ease of use, super simple and user friendly. Mindbody is a very smooth program that I’ve used for years. Cons Customer support not overly helpful. When you have an issue to resolve they can be slow and don’t always resolve. Review Source GM Glenn M. General Manager Entertainment Used the software for: 2+ years ### "A nice product!" October 28, 2025 4.0 Defintley serves our purpose in our type of business (golf simulators). Very user friendly and other than some long wait times for tech support they are responsive once you do get to talk to someone. Pros Ease of use and scheduling accountability is very good. The ability to move reservations and times around with ease is also very helpful for us. Cons Occasional confusion in online booking an appointment and charging guest but not giving the time on schedule. Review Source AL Andi L. Associate Director Non-Profit Organization Management Used the software for: 2+ years ### "MindBody Review" September 20, 2025 4.0 I've used Mindbody for many years and still learning about features! I would love to see more features in reporting - I think Revenue by class report should allow multiple categories at one time, for example. Pros Class management, reporting features, client management are all strong features of Mindbody. I appreciate the segmentation of reports available. Cons Some reporting features are limited. In Marketing Suite, email feature is clunky and hard to use. It would be nice to see this feature developed more. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.