--- title: "Mindbody Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mindbody Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/40229/MINDBODY/" page_type: "product" language: "en" --- # Mindbody Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mindbody ## What is Mindbody? Mindbody’s all-in-one software has everything you need to seamlessly manage your business end-to-end and grow your revenue. From booking and scheduling to client and staff management, automated marketing and in-depth reporting to integrated payments and lead management, Mindbody helps you thrive. Plus, Mindbody offers innovation you can’t get elsewhere, including an AI front desk, as well as 700+ partner solutions, open API, and an exclusive network of new clients. ## What is Mindbody used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Fitness](https://www.capterra.com/fitness-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 2,993 user reviews Reviews sentiment Positive 75% Neutral 12% Negative 13% Pros & cons Centralized fitness class management Comprehensive wellness business platform High and unpredictable pricing Frequent technical glitches Starting price $79 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Fitness / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Salon / 2026 - Scheduling / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mindbody?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mindbodyonline.com&name=Mindbody) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mindbody 4.0 (2,993) VS. [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $19.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (2,977) Ease Of Use 4.8 (1,172) Value For Money 3.6 (2,055) Value For Money 4.6 (1,067) Customer Service 3.8 (2,284) Customer Service 4.7 (1,031) ## Mindbody alternatives [4.7 (3,645)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,470)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (337)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) ## FAQs about Mindbody Overview ### What problems does Mindbody solve? Mindbody solves scheduling chaos, double-booking risk, and manual front-desk work for fitness studios, gyms, yoga businesses, spas, and wellness practices. It centralizes class and appointment booking, client records, payments, reminders, memberships, and reporting, helping owners, managers, instructors, and reception staff stay organized while giving clients easy self-service booking. Answer based on 1485 reviews Overview ### Which roles and teams benefit most from Mindbody? Mindbody is most used by business owners, founders, and executives who need visibility into scheduling, payments, memberships, and overall studio performance. Managers, office staff, and operations teams rely on it to run daily bookings and client communication, while instructors, trainers, and therapists use it to manage appointments, classes, and customer experiences. Answer based on 2859 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Mindbody built for? Mindbody is built primarily for small businesses in health, wellness, and fitness, which account for 86% of reviewers and 42% of industry share. It also serves enterprise and midsize companies at 8% and 6%, with additional use in hospital and health care at 4% and sports at 3%. Answer based on 2993 reviews Features and Usability ### What are the key features of Mindbody? Mindbody includes core scheduling and booking tools like class management, appointment scheduling, online booking, and automated reminders. Reviewers also focus on client management, payment processing, and mobile access. Differentiating features include membership management, point of sale, reporting and analytics, and marketing tools such as email and SMS campaigns. Answer based on 795 reviews Pricing ### How much does it cost and what fees or limitations are included? Mindbody starts at $79/month flat for the Starter plan, while Accelerate and Ultimate require custom pricing. No free version or free trial is listed. Reviewers often call the monthly cost high, especially for small or multi-location businesses, and note add-ons, app options, and some payment processing costs can raise the total. Answer based on 618 reviews Integrations ### Which third-party tools and platforms does Mindbody integrate with? Mindbody integrates with Google Calendar, Constant Contact, Mailchimp, Microsoft Outlook, Grow, and BrandBot, with reviewer mentions centered on calendar syncing and email marketing. It also supports over 40 integrations overall, including ActiveCampaign, ClassPass, Google Analytics 360, ABC Trainerize, and AskNicely. Answer based on 156 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mindbody? Mindbody offers live online sessions, webinars, videos, and documentation, which give teams several ways to learn. Reviewers say front desk staff, instructors, and experienced users often pick up daily tasks quickly, while admins and nontechnical owners usually need more time for setup, reporting, terminology, and deeper configuration. Answer based on 314 reviews Getting Started and Support ### What customer support options does Mindbody offer, and how do users rate the experience? Mindbody offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, patient, and available any time, especially by phone and chat, but many also report inconsistent quality, long hold times, slow follow-up, and difficulty resolving complex issues. Answer based on 795 reviews Security ### How does Mindbody handle data security and access control? Mindbody uses secure payment storage, private checkout and billing, high data encryption, separate staff logins with permission-based access, and reporting that shows usernames, login times, viewed records, and login locations. It also supports two-factor authentication and access control integrations, though reviewers note confusing permissions and frequent login, password, and duplicate-account issues. Answer based on 59 reviews ## Who uses Mindbody? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized fitness class management 89% positive reviews out of 260 Most reviewers describe gym and fitness class tools as simplifying class bookings, schedules, and multi-location access. Yelle B. Co-founder, 11 - 50 employees. "I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time." High and unpredictable pricing 72% negative reviews out of 435 Most reviewers describe pricing as expensive, with frequent increases, confusing add-ons, and limited value for cost. Emily D. COO, 2 - 10 employees. "We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense." Comprehensive wellness business platform 91% positive reviews out of 205 Reviewers feel fitness and wellness features streamline scheduling, payments, and client management for diverse health businesses. Leah T. Program Manager and Research Specialist, 11 - 50 employees. "I love that Mindbody provides a one-app hub to search for local/large companies for an individual search for health and wellness services." Frequent technical glitches 82% negative reviews out of 358 Most reviewers indicate bugs and system crashes disrupt operations, causing frustration and requiring frequent troubleshooting. Makenzie G. Founder, 2 - 10 employees. "It crashed a few times and was slow to load which deterred me from actually scheduling in the moment as I got frustrated." Specialized yoga studio management 83% positive reviews out of 158 Most reviewers find yoga studio management supports class scheduling, reminders, and multi-location access for instructors and clients. insel M. owner, 11 - 50 employees. "It provides the full spectrum of tools needed for my yoga studio." Difficult cancellation and refund process 89% negative reviews out of 142 Most users report cancellation and refund procedures are slow, inflexible, and often result in unexpected charges or delays. ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra reviewers say these are the features buyers value most when choosing appointment scheduling software: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Mindbody supports all three top features: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses organize bookings, keep schedules accurate across staff and services, and let customers reserve appointments online with less manual work, allowing teams to save time and deliver a smoother booking experience. Appointment Management 4.2 (159) 72.96% of 159 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.2 (462) 61.26% of 462 reviewers that rated this feature as important or highly important It gives you a convenient way to book classes or appointments online, view availability, and receive confirmations. Users think booking is generally easy and efficient, but some mention the interface can be confusing or outdated, with occasional booking or confirmation issues. Mobile Access 4.2 (288) 52.78% of 288 reviewers that rated this feature as important or highly important You can manage bookings, schedules, and account details from anywhere using your phone. Reviewers indicate mobile access is convenient and user-friendly, but some report occasional app glitches, limited capabilities, or difficulties for new users during initial setup. Confirmations/Reminders 4.3 (215) 49.30% of 215 reviewers that rated this feature as important or highly important Mindbody offers automated confirmations and reminders that help you stay organized and reduce no-shows. Reviewers appreciate timely notifications, customizable templates, and the ability to track message delivery, though some mention occasional missed or inconsistent reminders. Client Database 3.9 (69) 36.23% of 69 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Management 4.2 (261) 54.79% of 261 reviewers that rated this feature as important or highly important With this capability, you can easily view, schedule, and manage appointments or classes, sync with Google or Apple calendars, and adjust bookings in real time. Reviewers appreciate the intuitive layout, real-time updates, and seamless integration with personal calendars. Mindbody 144 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: With this capability, you can easily view, schedule, and manage appointments or classes, sync with Google or Apple calendars, and adjust bookings in real time. Reviewers appreciate the intuitive layout, real-time updates, and seamless integration with personal calendars. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Mindbody offers automated confirmations and reminders that help you stay organized and reduce no-shows. Reviewers appreciate timely notifications, customizable templates, and the ability to track message delivery, though some mention occasional missed or inconsistent reminders. - Contract/License Management: Track, store, and access client contracts or licenses - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - EMR/EHR: Create and securely store digital patient records - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Barbershops: Specific use for barbershops - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Medical Spas: Designed for medical spas - For Physical Therapy: Designed specifically for physical therapy practices - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: You can manage bookings, schedules, and account details from anywhere using your phone. Reviewers indicate mobile access is convenient and user-friendly, but some report occasional app glitches, limited capabilities, or difficulties for new users during initial setup. - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: It gives you a convenient way to book classes or appointments online, view availability, and receive confirmations. Users think booking is generally easy and efficient, but some mention the interface can be confusing or outdated, with occasional booking or confirmation issues. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Onsite Registration: In-person, onsite registration - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: This aspect lets you securely pay for classes, store cards, and set up autopay. Some users say payment processing is fast and flexible, but others mention slow hardware, setup difficulties, hidden fees, or occasional double charges. - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Rate Management: Track/optimize rates in relation to usage - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.0 (2,757) 4.0 Based on 2,757 reviews ## Pricing Value for money 3.6 (2055) [View pricing plan details](https://www.capterra.com/p/40229/MINDBODY/pricing/) Starter $79.00 Flat Rate,Per Month It includes: - Business management tools - Integrated payments - Branded website booking widgets - Listing on the Mindbody app - Basic reporting Accelerate Custom quote available It includes: - Powerful analytics & reporting - Room and resource management for scheduling spaces and rentals - Client Pick-a-Spot - Promo codes to offer limited-time discounts - Access to premium add-ons for customized growth Ultimate Custom quote available It includes: - Dynamic tools to grow your marketing lists - Automated email and text campaigns and templates - Built-in sales pipeline to manage and convert leads - Next-level analytics for client, growth, and retention insights - Increased message limits and lower rates on marketing emails and texts Value for money 3.6 (2,055) 3.6 Based on 2,055 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (2284) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (2,284) 3.8 Based on 2,284 reviews ## User reviews Overall rating 4.0 Based on 2,993 reviews Filter by rating 5(1435) 4(807) 3(361) 2(142) 1(248) Mentioned topic Sorted by most recent FE Fatemeh E. Data Analyst Retail ### "Convenient Booking App for fitness classes " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 14, 2026 Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marisa L. Owner Health, Wellness and Fitness ### "Don't sign a contract!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 9, 2026 I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business. Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience. After implementation, I discovered that the platform did not function as represented during the sales process. Specifically: Clients are required to book multiple services separately instead of through a seamless booking flow The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities The platform is significantly more difficult for both myself and my clients to use than represented These limitations materially affect my ability to operate my business effectively. I formally disputed the agreement directly with Mindbody Inc. and explained the issues in writing. However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account Pros Friendly staff. Unfortunately I don't have any other things positive things to say about the company. Cons Read their reviews on BBB before you think about signing a contract. They will try to rush you into signing a contract to get whatever price they're offering you. Red flag! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Health, Wellness and Fitness ### "Don't do it " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 25, 2026 Not great and please be mindful before going with these guys. I'm writing this as its come to a point that I have spent so much time on this app, for something that is an overpriced booking system. Pros Linked with Class pass. Costumer service calls straight away when you request help. That's all I can think of Cons Time consuming with behind house. Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer. Not user friendly. The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running. I paid clients transaction fees, which can equate to a lot for a small business. $2200 for us since we have been in contract. Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again. Took three months and 6 different calls for customer service to find the right person to start our appointments in the app for our clients to use. I had been doing this individually each week during this time You are locked in for a year. You are promised everything, time back, ease and leads walking through the door. I've found the opposite. Not to mention it iss 5x more than most other providers out there. I find it hard to write like this as it takes a lot for me to leave a review this bad, never have I ever in 10years in the business and working with two different providers in the past. The only best part of this whole experience is how well the sales guys sell it in the beginning. Switched from [Clubfit](https://www.capterra.com/p/10026816/Clubfit/) Promised the ease of moving automated emails over, our LCRM and more leads through mind body. Moving everything on to one platform and more leads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mallory T. Yoga teacher Health, Wellness and Fitness ### "Good for a yoga studio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 4, 2026 Overall I like the app it was used when it first became available and I think it would still hold up today even without updates Pros It was easy to use and you could stream line all the information for your classes pretty quickly. Other apps it is more time consuming Cons It was hard to look up client information unless everything was exact. So if there was a space or comma missing it wouldnt find it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Vanessa L. Owner Retail ### "I do not recommend " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2026 I think it was terribly over priced and very difficult to use for both the business and the clients. Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was offered a free trial and was stuck in a one year contract Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jarvis T. General Manager Health, Wellness and Fitness ### "Mind body not at ease!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 April 22, 2026 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness ### "Software Booking System Made Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Tayler D. Lead Burn Ambassador Facilities Services ### "Easy and Efficient Client Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 18, 2026 Smooth and easy to use. Booking classes is quick, and everything works reliably. I trust working with Mindbody. Pros Super Userfriendly. Easy scheduling and customization options! I feel confident in using MindBody personally and professionally. Cons Haven’t encountered any issues to mention. No complaints, everything met expectations. Maybe pricey plans. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT Dawn T. Owner Health, Wellness and Fitness ### "Owner, 2D FIT" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 17, 2026 My overall experience with Mindbody has been very positive. Customer support is responsive, and my representative stays in consistent contact, which I truly appreciate. I also value the opportunities to provide feedback through open forums and participate in helpful webinars and pilot programs. It makes me feel like my voice is heard and respected. After 11 years in business, Mindbody has remained a key part of my operations, and I don’t see myself going anywhere else. Pros Mindbody has been a major part of how I’ve successfully run my business for the past 11 years. As a one-woman operation, I rely heavily on its scheduling, client management, and overall features to keep everything organized and running smoothly. It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. The platform really supports both the business side and the client experience, which is essential when you’re doing it all yourself. Cons The pricing can feel a bit high for a smaller boutique business like mine. Some of the packages seem more aligned with larger organizations, so there are features I don’t always fully utilize. That said, the platform is very helpful overall and plays an important role in how I run my business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LJ Lauren J. Hair stylist Apparel & Fashion ### "Easy to use - all classes in one place " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 17, 2026 I’ve had a very long history of using MINDBODY for all my local fitness classes. It’s always easy to use, keeps my info and that allows me to sign up for a class in minutes! I love it! Pros I use MINDBODY for all of my yoga and fitness classes. The best part is one app for different studio I go to and it keeps my history. Cons I’ve not had any issues with the app. It keeps a record of all of my classes so I remember teachers names etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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