--- title: "Mindbody Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mindbody Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/40229/MINDBODY/" page_type: "product" language: "en" --- # Mindbody Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mindbody ## What is Mindbody? Mindbody’s all-in-one software has everything you need to seamlessly manage your business end-to-end and grow your revenue. From booking and scheduling to client and staff management, automated marketing and in-depth reporting to integrated payments and lead management, Mindbody helps you thrive. Plus, Mindbody offers innovation you can’t get elsewhere, including an AI front desk, as well as 700+ partner solutions, open API, and an exclusive network of new clients. ## What is Mindbody used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Fitness](https://www.capterra.com/fitness-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 2,995 user reviews Reviews sentiment Positive 75% Neutral 12% Negative 13% Pros & cons Centralized fitness class scheduling Comprehensive wellness business platform High and unpredictable costs Frequent technical disruptions Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Fitness / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Salon / 2026 - Scheduling / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mindbody?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.playlist.com/&name=Mindbody) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mindbody 4.0 (2,995) VS. [4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (2,979) Ease Of Use 4.6 (3,651) Value For Money 3.6 (2,057) Value For Money 4.6 (3,260) Customer Service 3.8 (2,286) Customer Service 4.6 (3,280) ## Mindbody alternatives [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,482)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [5.0 (344)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) ## FAQs about Mindbody Overview ### What problems does Mindbody solve? Mindbody solves overbooking, missed appointments, paper-based scheduling, and fragmented client management for fitness studios, yoga studios, gyms, spas, and wellness clinics. It centralizes class and appointment booking, reminders, payments, memberships, staff schedules, and client notes, helping owners, front-desk teams, instructors, and managers reduce admin work and keep calendars accurate. Answer based on 1485 reviews Overview ### Which roles and teams benefit most from Mindbody? Mindbody is most used by business owners, founders, and executives who oversee scheduling, payments, reporting, and growth across wellness businesses. Managers and front-desk teams rely on it for daily operations, while instructors, personal trainers, massage therapists, and studio staff use it to manage bookings, client communication, and service delivery. Answer based on 2860 reviews Overview ### What company size and industries is Mindbody built for? Mindbody is built primarily for small businesses, which make up 86% of reviewers, especially in Health, Wellness and Fitness at 42%. It also serves enterprise companies at 8% and midsize businesses at 6%, with additional use in Hospital & Health Care at 4% and Sports at 3%. Answer based on 2994 reviews Features and Usability ### What are the key features of Mindbody? Mindbody offers core scheduling tools like class management, appointment scheduling, online booking, and automated reminders. Reviewers also highlight client management with client profiles and memberships, plus payment processing and point of sale. Differentiating features include the mobile app, reporting and analytics, calendar sync, and staff permissions for multi-location operations. Answer based on 795 reviews Integrations ### Which third-party tools and platforms does Mindbody integrate with? Mindbody integrates with Google Calendar, Constant Contact, Mailchimp, Microsoft Outlook, Grow, and Perkville, with reviewer mentions centered on calendar sync and email marketing. It also supports over 20 integrations from its catalog, including ActiveCampaign, ClassPass, Google Analytics 360, and ABC Trainerize. Answer based on 154 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mindbody? Mindbody offers live online sessions, webinars, videos, and documentation to support onboarding. Front-desk staff and instructors often learn basic scheduling, check-ins, and POS quickly, while admins usually need more time for setup, reporting, and custom workflows. Reviewers describe a noticeable learning curve, especially for nontechnical teams or more complex businesses. Answer based on 314 reviews Getting Started and Support ### What customer support options does Mindbody offer, and how do users rate the experience? Mindbody offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, knowledgeable, and helpful during setup and troubleshooting, but experiences are mixed: some report long hold times, slower follow-up, inconsistent answers, and difficulty resolving more complex issues. Answer based on 795 reviews Security ### How does Mindbody handle data security and access control? Mindbody uses secure payment and information storage, high data encryption, separate staff logins with customizable permissions, detailed reporting that shows usernames, login times, locations, and viewed records, plus some access-control integrations. However, reviewers also report frustrating login resets, multiple account credentials, unclear permissions, and two-factor authentication creating usability issues for some users. Answer based on 59 reviews ## Who uses Mindbody? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized fitness class scheduling 89% positive reviews out of 261 Most reviewers indicate gym and fitness classes are easy to find, book, and manage in one place. Yelle B. Co-founder, 11 - 50 employees. "I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time." High and unpredictable costs 72% negative reviews out of 435 Most users comment pricing is expensive, with frequent increases, add-on fees, and limited value for cost. Emily D. COO, 2 - 10 employees. "We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense." Comprehensive wellness business platform 91% positive reviews out of 205 Most reviewers describe fitness and wellness management as streamlined, integrating scheduling, payments, and client engagement tools. Leah T. Program Manager and Research Specialist, 11 - 50 employees. "I love that Mindbody provides a one-app hub to search for local/large companies for an individual search for health and wellness services." Frequent technical disruptions 82% negative reviews out of 360 Most users report bugs and issues cause crashes, glitches, and slowdowns, disrupting daily business operations. Tuyen V. Managing Member, 11 - 50 employees. "Sometimes there are bugs in the system that cause glitches or downtime." Efficient yoga studio operations 83% positive reviews out of 158 Most reviewers report yoga studio management is simplified, with scheduling, reminders, and multi-location access. insel M. owner, 11 - 50 employees. "It provides the full spectrum of tools needed for my yoga studio." Difficult cancellation and refund process 89% negative reviews out of 142 Most reviewers indicate cancellation and refunds are complicated, with strict policies, delays, and ongoing charges. ## Features AI summary Based on 14,228 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Mindbody supports all three of the features reviewers consider most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage bookings, keep schedules organized, and let customers reserve appointments online, allowing teams to reduce manual scheduling work and deliver a smoother booking experience. Appointment Management 4.2 (160) 73.13% of 160 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.2 (462) 61.26% of 462 reviewers that rated this feature as important or highly important It gives you a streamlined way to book classes or appointments online, saving time and effort. Some reviewers find the process intuitive and convenient, with easy class selection and confirmations. Others mention occasional bugs, outdated interfaces, and difficulties for clients booking multiple or back-to-back appointments. Confirmations/Reminders 4.3 (216) 49.54% of 216 reviewers that rated this feature as important or highly important Mindbody offers automated confirmations and reminders to help you stay organized and reduce no-shows. Users think these notifications are timely, customizable, and save staff time. Some reviewers report inconsistent delivery and limited customization, but most find reminders valuable for attendance and organization. Mobile Access 4.2 (289) 52.94% of 289 reviewers that rated this feature as important or highly important You can manage bookings, schedules, and account info from anywhere using the mobile app. Reviewers appreciate the convenience, responsive design, and ability to book or modify appointments on the go. Some users report app glitches, limited capabilities, and occasional navigation issues, but most value mobile accessibility. Client Database 3.9 (69) 36.23% of 69 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Management 4.2 (262) 54.96% of 262 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, view, and manage classes, appointments, and staff availability. Reviewers appreciate the intuitive interface, real-time updates, calendar syncing with Google and Apple, and the ability to reschedule or cancel. Some mention occasional clunky design and limited resource management. Mindbody 144 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: With this capability, you can easily schedule, view, and manage classes, appointments, and staff availability. Reviewers appreciate the intuitive interface, real-time updates, calendar syncing with Google and Apple, and the ability to reschedule or cancel. Some mention occasional clunky design and limited resource management. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Mindbody offers automated confirmations and reminders to help you stay organized and reduce no-shows. Users think these notifications are timely, customizable, and save staff time. Some reviewers report inconsistent delivery and limited customization, but most find reminders valuable for attendance and organization. - Contract/License Management: Track, store, and access client contracts or licenses - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - EMR/EHR: Create and securely store digital patient records - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Barbershops: Specific use for barbershops - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Medical Spas: Designed for medical spas - For Physical Therapy: Designed specifically for physical therapy practices - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: You can manage bookings, schedules, and account info from anywhere using the mobile app. Reviewers appreciate the convenience, responsive design, and ability to book or modify appointments on the go. Some users report app glitches, limited capabilities, and occasional navigation issues, but most value mobile accessibility. - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: It gives you a streamlined way to book classes or appointments online, saving time and effort. Some reviewers find the process intuitive and convenient, with easy class selection and confirmations. Others mention occasional bugs, outdated interfaces, and difficulties for clients booking multiple or back-to-back appointments. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Onsite Registration: In-person, onsite registration - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: This aspect helps you process payments quickly and securely, supporting cards, cash, and autopay. Reviewers indicate it’s easy to use, integrates with QuickBooks, and allows card storage. Some mention slow hardware, setup difficulties, and variable fees, but most find payment handling straightforward and reliable. - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Rate Management: Track/optimize rates in relation to usage - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.0 (2,759) 4.0 Based on 2,759 reviews ## Pricing Value for money 3.6 (2057) [View pricing plan details](https://www.capterra.com/p/40229/MINDBODY/pricing/) Starter Custom quote available It includes: - Business management tools - Integrated payments - Branded website booking widgets - Listing on the Mindbody app - Basic reporting Accelerate Custom quote available It includes: - Powerful analytics & reporting - Room and resource management for scheduling spaces and rentals - Client Pick-a-Spot - Promo codes to offer limited-time discounts - Access to premium add-ons for customized growth Ultimate Custom quote available It includes: - Dynamic tools to grow your marketing lists - Automated email and text campaigns and templates - Built-in sales pipeline to manage and convert leads - Next-level analytics for client, growth, and retention insights - Increased message limits and lower rates on marketing emails and texts Value for money 3.6 (2,057) 3.6 Based on 2,057 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (2286) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (2,286) 3.8 Based on 2,286 reviews ## User reviews Overall rating 4.0 Based on 2,995 reviews Filter by rating 5(1435) 4(807) 3(361) 2(143) 1(249) Mentioned topic Sorted by most recent M. L. Consultant Education Management ### "Not worth the brand time - not a good client support company." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 10, 2026 Very disappointed based on what was talked about in the sales call. You only have AI support after. No client support at all. Emails don't even get returned. Pros Been around for a long time. No downtime. Able to integrate with your current database. Lots of functionalities. Cons Don't have good client support at all. The sales person also isn't helpful after you sign the contract. Onboarding team isn't well-trained or professional. Will cancel last-minute or not show up at all! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Sam E. Owner Health, Wellness and Fitness ### "All the Bells and Whistles, but No Substance. Terrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 27, 2026 We were long-term Mindbody customers, so our decision to leave was not made lightly. Over time, however, we felt we were paying more while receiving less in terms of genuine customer service. The software has plenty of features, but a good platform is about more than functionality. When something goes wrong, you need responsive support and people who are willing to take ownership of an issue. Unfortunately, that was increasingly not our experience. Reading the current Terms and Conditions in detail also contributed to our decision to leave. I would strongly encourage other small-business owners to read the terms carefully and understand exactly what they are agreeing to rather than focusing solely on the software features and monthly price. After many years as a customer, it was disappointing to leave feeling that increasing prices and expanding features had become more important than customer service and supporting the businesses using the platform. Pros Unfortunately, the cons ultimately outweighed the pros. While Mindbody offers plenty of features, the continued price increases, declining level of customer service and difficulty getting meaningful support became increasingly frustrating. Cons biggest disappointment. In our experience, support has become increasingly difficult to access and issues can take far too long to resolve. At the same time, prices have continued to increase. We were also concerned after carefully reading the current Terms and Conditions. As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. Ultimately, Mindbody feels like a platform with all the bells and whistles, but increasingly little substance when it comes to looking after its long-term small-business customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FE Fatemeh E. Data Analyst Retail ### "Convenient Booking App for fitness classes " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 14, 2026 Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marisa L. Owner Health, Wellness and Fitness ### "Don't sign a contract!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 9, 2026 I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business. Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience. After implementation, I discovered that the platform did not function as represented during the sales process. Specifically: Clients are required to book multiple services separately instead of through a seamless booking flow The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities The platform is significantly more difficult for both myself and my clients to use than represented These limitations materially affect my ability to operate my business effectively. I formally disputed the agreement directly with Mindbody Inc. and explained the issues in writing. However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account Pros Friendly staff. Unfortunately I don't have any other things positive things to say about the company. Cons Read their reviews on BBB before you think about signing a contract. They will try to rush you into signing a contract to get whatever price they're offering you. Red flag! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Health, Wellness and Fitness ### "Don't do it " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 25, 2026 Not great and please be mindful before going with these guys. I'm writing this as its come to a point that I have spent so much time on this app, for something that is an overpriced booking system. Pros Linked with Class pass. Costumer service calls straight away when you request help. That's all I can think of Cons Time consuming with behind house. Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer. Not user friendly. The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running. I paid clients transaction fees, which can equate to a lot for a small business. $2200 for us since we have been in contract. Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again. Took three months and 6 different calls for customer service to find the right person to start our appointments in the app for our clients to use. I had been doing this individually each week during this time You are locked in for a year. You are promised everything, time back, ease and leads walking through the door. I've found the opposite. Not to mention it iss 5x more than most other providers out there. I find it hard to write like this as it takes a lot for me to leave a review this bad, never have I ever in 10years in the business and working with two different providers in the past. The only best part of this whole experience is how well the sales guys sell it in the beginning. Switched from [Clubfit](https://www.capterra.com/p/10026816/Clubfit/) Promised the ease of moving automated emails over, our LCRM and more leads through mind body. Moving everything on to one platform and more leads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mallory T. Yoga teacher Health, Wellness and Fitness ### "Good for a yoga studio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 4, 2026 Overall I like the app it was used when it first became available and I think it would still hold up today even without updates Pros It was easy to use and you could stream line all the information for your classes pretty quickly. Other apps it is more time consuming Cons It was hard to look up client information unless everything was exact. So if there was a space or comma missing it wouldnt find it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Vanessa L. Owner Retail ### "I do not recommend " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2026 I think it was terribly over priced and very difficult to use for both the business and the clients. Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was offered a free trial and was stuck in a one year contract Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jarvis T. General Manager Health, Wellness and Fitness ### "Mind body not at ease!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 April 22, 2026 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness ### "Software Booking System Made Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Tayler D. Lead Burn Ambassador Facilities Services ### "Easy and Efficient Client Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 18, 2026 Smooth and easy to use. Booking classes is quick, and everything works reliably. I trust working with Mindbody. Pros Super Userfriendly. Easy scheduling and customization options! I feel confident in using MindBody personally and professionally. Cons Haven’t encountered any issues to mention. No complaints, everything met expectations. Maybe pricey plans. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/40229/MINDBODY/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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