--- title: "Mindbody Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mindbody Software - reviews, pricing plans, popular comparisons to other Gym Management products and more." source_url: "https://www.capterra.com/p/40229/MINDBODY/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Mindbody Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mindbody ## What is Mindbody? Everything you need to help take care of your gym, all in one place. Mindbody’s business management software makes it simple to bring in new clients and increase your revenue. Our platform includes features like easy scheduling & booking, CRM tools, branded app & web for your business, self check-in, and more. Mindbody keeps your community in close reach—get in touch to learn more and see these tools in action. ## What is Mindbody used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Fitness](https://www.capterra.com/fitness-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 3,012 user reviews Reviews sentiment Positive 75% Neutral 12% Negative 13% Pros & cons Centralized fitness class scheduling Comprehensive wellness business platform High and unpredictable costs Frequent technical disruptions Starting price $79 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Fitness / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Salon / 2026 - Scheduling / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mindbody?[Manage this product listing](https://www.g2.com/products/mindbody/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mindbody 4.0 (2,997) VS. [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (2,981) Ease Of Use 4.6 (3,689) Value For Money 3.6 (2,059) Value For Money 4.6 (3,298) Customer Service 3.8 (2,288) Customer Service 4.6 (3,318) ## Mindbody alternatives [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (356)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) ## FAQs about Mindbody Overview ### What problems does Mindbody solve? Mindbody solves fragmented scheduling, booking, payment, and client-record workflows for fitness studios, gyms, salons, spas, and wellness practices. It lets clients self-book classes and appointments, receive reminders, purchase memberships or packages, and check in, while owners, front-desk teams, instructors, and managers coordinate staff schedules, attendance, sales, and performance reporting from one system. Answer based on 1662 reviews Overview ### Which roles and teams benefit most from Mindbody? Mindbody is most used by business owners, founders, and executives who oversee studio operations, revenue, and customer growth. General, operations, studio, and office managers coordinate schedules, staff, memberships, and payments. Personal trainers, massage therapists, teachers, and instructors manage appointments, classes, and client attendance. Answer based on 2862 reviews Overview ### What company size and industries is Mindbody built for? Mindbody is built primarily for small businesses in Health, Wellness and Fitness, which account for 86% and 42% of reviewers, respectively. Its scheduling software also supports Hospital & Health Care organizations (4%) and Sports businesses (3%), while accommodating midsize companies (6%) and enterprises (8%). Answer based on 2996 reviews Features and Usability ### What are the key features of Mindbody? Mindbody includes online booking and appointment management for classes and services, with real-time scheduling for schedule updates. Calendar management and calendar sync help users track bookings, while confirmations and reminders notify guests. Payment processing, billing and invoicing, and client management support autopay, payment records, and attendance history. Answer based on 275 reviews Pricing ### How much does it cost and what fees or limitations are included? Mindbody offers a Starter plan from $79 per month, with booking, payments, reporting, and business-management tools. Accelerate and Ultimate pricing is not listed; they add advanced scheduling, analytics, and marketing features. Reviewers report that add-ons and some features can raise costs, while others consider the platform good value; pricing may challenge small businesses. Answer based on 618 reviews Integrations ### Which third-party tools and platforms does Mindbody integrate with? Mindbody integrates with over 30 third-party tools, including reviewer-confirmed Google Calendar, Constant Contact, Mailchimp, and Microsoft Outlook. Its catalog also includes ABC Trainerize, ActiveCampaign, ClassPass, Google Analytics 360, and AskNicely. These connections support calendar syncing, email marketing, client engagement, analytics, training, and fitness-class management. Answer based on 149 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mindbody? Mindbody offers live online sessions, webinars, videos, and documentation for team training. Reviewers say front-desk staff and instructors often learn booking, check-ins, and basic sales quickly, while administrators and teams configuring complex schedules, reporting, pricing, or customized workflows need more time and support. Answer based on 314 reviews Getting Started and Support ### What customer support options does Mindbody offer, and how do users rate the experience? Mindbody offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe agents as helpful, knowledgeable, and quick to resolve issues, with useful follow-up. However, experiences vary: some report long hold times, delayed replies, unresolved tickets, or inconsistent guidance during complex problems. Answer based on 795 reviews Security ### How does Mindbody handle data security and access control? Mindbody uses high data encryption, password-protected accounts, staff-specific permissions, and payment information storage. Activity reports can show usernames, dates, times, viewed records, and login locations, supporting investigation of unauthorized access. It also integrates with access control. Reviewers report recurring login, password-reset, and multi-account issues; two-factor authentication can hinder some users. Answer based on 59 reviews ## See trending topics mentioning Mindbody [Which membership software handles class booking and recurring billing for an independent yoga or Pilates studio?](https://www.capterra.com/membership-management-software/trending-topics/which-membership-software-handles-class-booking-and-recurring-billing-for-an-independent/) Last updated on October 26, 2026 ### Which membership software handles class booking and recurring billing for an independent yoga or Pilates studio? Answered by Capterra Research Analyst Team [How can a gym or studio give members a branded mobile app for booking classes and paying membership fees?](https://www.capterra.com/membership-management-software/trending-topics/how-can-a-gym-or-studio-give-members-a-branded-mobile-app-for-booking-classes-and-paying/) Last updated on October 26, 2026 ### How can a gym or studio give members a branded mobile app for booking classes and paying membership fees? Answered by Capterra Research Analyst Team [Which salon software has built-in reporting and analytics that owners can use to review sales and staff performance?](https://www.capterra.com/salon-software/trending-topics/which-salon-software-has-built-in-reporting-and-analytics-that-owners-can-use-to-review/) Last updated on October 26, 2026 ### Which salon software has built-in reporting and analytics that owners can use to review sales and staff performance? Answered by Capterra Research Analyst Team [What marketing tools are built into salon software for email and text campaigns, and which platforms offer them?](https://www.capterra.com/salon-software/trending-topics/what-marketing-tools-are-built-into-salon-software-for-email-and-text-campaigns-and-which/) Last updated on October 26, 2026 ### What marketing tools are built into salon software for email and text campaigns, and which platforms offer them? Answered by Capterra Research Analyst Team ## Who uses Mindbody? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized fitness class scheduling 89% positive reviews out of 261 Most reviewers indicate gym and fitness classes are easy to find, book, and manage in one place. Yelle B. Co-founder, 11 - 50 employees. "I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time." High and unpredictable costs 72% negative reviews out of 435 Most users comment pricing is expensive, with frequent increases, add-on fees, and limited value for cost. Emily D. COO, 2 - 10 employees. "We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense." Comprehensive wellness business platform 91% positive reviews out of 205 Most reviewers describe fitness and wellness management as streamlined, integrating scheduling, payments, and client engagement tools. Leah T. Program Manager and Research Specialist, 11 - 50 employees. "I love that Mindbody provides a one-app hub to search for local/large companies for an individual search for health and wellness services." Frequent technical disruptions 82% negative reviews out of 360 Most users report bugs and issues cause crashes, glitches, and slowdowns, disrupting daily business operations. Tuyen V. Managing Member, 11 - 50 employees. "Sometimes there are bugs in the system that cause glitches or downtime." Efficient yoga studio operations 83% positive reviews out of 158 Most reviewers report yoga studio management is simplified, with scheduling, reminders, and multi-location access. insel M. owner, 11 - 50 employees. "It provides the full spectrum of tools needed for my yoga studio." Difficult cancellation and refund process 89% negative reviews out of 142 Most reviewers indicate cancellation and refunds are complicated, with strict policies, delays, and ongoing charges. ## Features AI summary Based on 14,228 Gym Management reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Mindbody supports all three of the features reviewers consider most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage bookings, keep schedules organized, and let customers reserve appointments online, allowing teams to reduce manual scheduling work and deliver a smoother booking experience. Appointment Management 4.2 (160) 73.13% of 160 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.3 (463) 61.34% of 463 reviewers that rated this feature as important or highly important It gives you a streamlined way to book classes or appointments online, saving time and effort. Some reviewers find the process intuitive and convenient, with easy class selection and confirmations. Others mention occasional bugs, outdated interfaces, and difficulties for clients booking multiple or back-to-back appointments. Confirmations/Reminders 4.3 (216) 49.54% of 216 reviewers that rated this feature as important or highly important Mindbody offers automated confirmations and reminders to help you stay organized and reduce no-shows. Users think these notifications are timely, customizable, and save staff time. Some reviewers report inconsistent delivery and limited customization, but most find reminders valuable for attendance and organization. Mobile Access 4.2 (290) 53.10% of 290 reviewers that rated this feature as important or highly important You can manage bookings, schedules, and account info from anywhere using the mobile app. Reviewers appreciate the convenience, responsive design, and ability to book or modify appointments on the go. Some users report app glitches, limited capabilities, and occasional navigation issues, but most value mobile accessibility. Client Database 3.9 (69) 36.23% of 69 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Management 4.2 (262) 54.96% of 262 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, view, and manage classes, appointments, and staff availability. Reviewers appreciate the intuitive interface, real-time updates, calendar syncing with Google and Apple, and the ability to reschedule or cancel. Some mention occasional clunky design and limited resource management. Mindbody 121 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: With this capability, you can easily schedule, view, and manage classes, appointments, and staff availability. Reviewers appreciate the intuitive interface, real-time updates, calendar syncing with Google and Apple, and the ability to reschedule or cancel. Some mention occasional clunky design and limited resource management. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Mindbody offers automated confirmations and reminders to help you stay organized and reduce no-shows. Users think these notifications are timely, customizable, and save staff time. Some reviewers report inconsistent delivery and limited customization, but most find reminders valuable for attendance and organization. - Contract/License Management: Track, store, and access client contracts or licenses - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Barbershops: Specific use for barbershops - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: You can manage bookings, schedules, and account info from anywhere using the mobile app. Reviewers appreciate the convenience, responsive design, and ability to book or modify appointments on the go. Some users report app glitches, limited capabilities, and occasional navigation issues, but most value mobile accessibility. - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: It gives you a streamlined way to book classes or appointments online, saving time and effort. Some reviewers find the process intuitive and convenient, with easy class selection and confirmations. Others mention occasional bugs, outdated interfaces, and difficulties for clients booking multiple or back-to-back appointments. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Payment Processing: This aspect helps you process payments quickly and securely, supporting cards, cash, and autopay. Reviewers indicate it’s easy to use, integrates with QuickBooks, and allows card storage. Some mention slow hardware, setup difficulties, and variable fees, but most find payment handling straightforward and reliable. - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.0 (2,761) 4.0 Based on 2,761 reviews ## Pricing Value for money 3.6 (2059) [View pricing plan details](https://www.capterra.com/p/40229/MINDBODY/pricing/) Starter $79.00 Flat Rate,Per Month It includes: - Business management tools - Integrated payments - Branded website booking widgets - Listing on the Mindbody app - Basic reporting Accelerate Custom quote available It includes: - Powerful analytics & reporting - Room and resource management for scheduling spaces and rentals - Client Pick-a-Spot - Promo codes to offer limited-time discounts - Access to premium add-ons for customized growth Ultimate Custom quote available It includes: - Dynamic tools to grow your marketing lists - Automated email and text campaigns and templates - Built-in sales pipeline to manage and convert leads - Next-level analytics for client, growth, and retention insights - Increased message limits and lower rates on marketing emails and texts Value for money 3.6 (2,059) 3.6 Based on 2,059 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (2288) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (2,288) 3.8 Based on 2,288 reviews ## User reviews Overall rating 4.0 Based on 3,012 reviews Filter by rating Counts reflect reviews available in this feed. 5(1442) 4(812) 3(364) 2(144) 1(250) Mentioned topic Recent reviews first, then most helpful Liem H. Sales Associate Used the software for: 1-3 years ### "Mindbody is a powerful one stop shop!" 5.0 November 10, 2026 It's really helpful with member management and gauging staff performance! Pros I recently started using AI Concierge and it's been super helpful. I also like that you can see all of your classes for the week upfront. The marketing suite has been pretty helpful, especially with sending emails and building them. The customer support has also been really helpful and they are responsive when you call them. Cons It's not the most intuitive. There are too many menus and reports and the sequencing of navigating them isn't very clear. I think there's also more opportunity for integration with other apps that consumers could use. Josh G. Used the software for: 3-5 years ### "Mindbody Keeps Our Yoga Studio Running Smoothly—Everything in One Place" 5.0 November 10, 2026 Mindbody helps streamline our studio’s daily operations by bringing scheduling, bookings, client management, and marketing into one platform. It’s especially valuable for tracking new leads, automating follow-ups, and reconnecting with students who haven’t visited in a while. Pros One of the biggest advantages of Mindbody is having everything in one place, from class scheduling and bookings to client management and marketing. For our yoga studio, it makes day-to-day operations more efficient while helping us stay connected with our community. Cons While Mindbody offers a wide range of useful features, the platform can sometimes feel overwhelming to navigate, especially when exploring its more advanced marketing and reporting tools. Ellie G. Used the software for: Less than 1 year ### "Great Customer Service, but a Clunky UI and Confusing Pricing Setup" 3.5 November 7, 2026 It provides the full range of group class and individual booking that my studio needs. I haven't tried other softwares yet. Pros The customer service has been great! Fernanda was super knowledgable, kind, and patient. Cons The overall software is big and clunky. Though I recognize some features are really improving recently. The whole relationship pricing category, service category, pricing option, contract, membership, (and how all of these relate to different service types) is really confusing. Taylor U. Membership Director Used the software for: 3-5 years ### "Great Lead Management, but Contracts and Contact Lists Are Cumbersome" 3.5 November 6, 2026 The Automations are great in helping solve the problem of retention, allowing us to automatically reach out to clients at risk of leaving or who haven't used the facility in a while. Pros The ability to use Lead Management and the Marketing Suite really helps us grow and stay current with all of our members, leads and community as a whole. Cons Setting up of contracts and creating contact lists can be very cumbersome to generate in order to sell what we need to and reach out to specific segments of our community. Olivia T. Founder at BX1 Gym Used the software for: 5+ years ### "Outstanding Customer Success Support That Helps Us Get More Out of Mindbody" 5.0 November 5, 2026 I use Mindbody to manage most of my gym’s admin in one place: memberships, class bookings, personal training, birthday parties, corporate events and grading exams, along with payments and contracts. We also have our own branded app so members can book themselves in, and integrations for things like waivers. Having everything connected saves me time, reduces paperwork and makes it easier to keep track of all the different parts of the business. Pros I use Mindbody to run my gym, BX1 and have really appreciated the support from Maree, my Customer Success Manager, over the past months. She’s been lovely to work with and always took the time to listen to the issues I raised. She knows the system well and came back with useful ideas and practical solutions to help me get more out of it. Having someone I could talk things through with has made a real difference. Thank you Maree for all your help! Cons The main downsides for me are the cost and complexity. I need help from a Customer Success Manager and a Technical Account Manager to get the most out of the system and work through issues. While that support has been very helpful, it’s expensive to keep paying for on an ongoing basis as a small gym owner. I’d like the system to be easier to manage myself. Casey B. Office Manager Used the software for: 1-3 years ### "So Simple To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2026 Overall I love Mindbody and am currently using it with my gym I am at now! Its pretty easy to navigate. Pros Mindbody is such an easy app to navigate to schedule my training with my gym! I love everything about using this! Cons The only thing I don't like is that I have to go in and book each class separately. I haven't found a way to book multiple dates at once! OW Owner Owner Used the software for: Less than 1 year ### "Do not sign Contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 12, 2026 Terrible. They didn't help me with new clients, which was the whole point. They also would not let me out of a predatory contract. Pros Unfortunately, there was very little that I liked about Mindbody. I signed up hoping it would provide a better system for managing my personal training business, but I found the interface confusing and unnecessarily complicated. The scheduling and booking features did not work any better for my needs than the much simpler system I had previously used through Square. Considering the significantly higher cost, I expected Mindbody to provide clear advantages that would help me operate or grow my business. Instead, I found myself paying considerably more for a system that was harder to use without providing enough additional value to justify the expense. Cons What I liked least about Mindbody was the contract and cancellation process. If the service had genuinely benefited my business, I would have continued paying for it voluntarily. There would have been no need to lock me into a lengthy contract. Once I realized Mindbody was not providing enough value to justify the cost, trying to cancel became an extremely frustrating experience. For a small business, continuing to pay for software that is not producing results can become a significant financial burden. I believe a software company should retain customers by providing a valuable service, not by making it difficult or expensive for dissatisfied customers to leave. CO Consultant Consultant Used the software for: Less than 1 year ### "Not worth the brand time - not a good client support company." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 14, 2026 Very disappointed based on what was talked about in the sales call. You only have AI support after. No client support at all. Emails don't even get returned. Pros Been around for a long time. No downtime. Able to integrate with your current database. Lots of functionalities. Cons Don't have good client support at all. The sales person also isn't helpful after you sign the contract. Onboarding team isn't well-trained or professional. Will cancel last-minute or not show up at all! OW Owner Owner Used the software for: 3-5 years ### "All the Bells and Whistles, but No Substance. Terrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 1, 2026 We were long-term Mindbody customers, so our decision to leave was not made lightly. Over time, however, we felt we were paying more while receiving less in terms of genuine customer service. The software has plenty of features, but a good platform is about more than functionality. When something goes wrong, you need responsive support and people who are willing to take ownership of an issue. Unfortunately, that was increasingly not our experience. Reading the current Terms and Conditions in detail also contributed to our decision to leave. I would strongly encourage other small-business owners to read the terms carefully and understand exactly what they are agreeing to rather than focusing solely on the software features and monthly price. After many years as a customer, it was disappointing to leave feeling that increasing prices and expanding features had become more important than customer service and supporting the businesses using the platform. Pros Unfortunately, the cons ultimately outweighed the pros. While Mindbody offers plenty of features, the continued price increases, declining level of customer service and difficulty getting meaningful support became increasingly frustrating. Cons biggest disappointment. In our experience, support has become increasingly difficult to access and issues can take far too long to resolve. At the same time, prices have continued to increase. We were also concerned after carefully reading the current Terms and Conditions. As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. Ultimately, Mindbody feels like a platform with all the bells and whistles, but increasingly little substance when it comes to looking after its long-term small-business customers. DA Data Analyst Data Analyst Used the software for: Less than 1 year ### "Convenient Booking App for fitness classes " 4.0 June 15, 2026 Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. [View all Reviews](https://www.capterra.com/p/40229/MINDBODY/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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