--- title: "Mindbody Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mindbody Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/40229/MINDBODY/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Mindbody Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mindbody ## What is Mindbody? Mindbody’s all-in-one software has everything you need to seamlessly manage your business end-to-end and grow your revenue. From booking and scheduling to client and staff management, automated marketing and in-depth reporting to integrated payments and lead management, Mindbody helps you thrive. Plus, Mindbody offers innovation you can’t get elsewhere, including an AI front desk, as well as 700+ partner solutions, open API, and an exclusive network of new clients. ## What is Mindbody used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Fitness](https://www.capterra.com/fitness-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 2,996 user reviews Reviews sentiment Positive 75% Neutral 12% Negative 13% Pros & cons Centralized fitness class scheduling Comprehensive wellness business platform High and unpredictable costs Frequent technical disruptions Starting price $79 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Fitness / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Salon / 2026 - Scheduling / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mindbody 4.0 (2,996) VS. [4.7 (3,681)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (2,980) Ease Of Use 4.6 (3,678) Value For Money 3.6 (2,058) Value For Money 4.6 (3,287) Customer Service 3.8 (2,287) Customer Service 4.6 (3,307) ## Mindbody alternatives [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (350)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (351)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) ## FAQs about Mindbody Overview ### What problems does Mindbody solve? Mindbody solves fragmented scheduling, booking, payment, and client-record workflows for fitness studios, gyms, salons, spas, and wellness practices. It lets clients self-book classes and appointments, receive reminders, purchase memberships or packages, and check in, while owners, front-desk teams, instructors, and managers coordinate staff schedules, attendance, sales, and performance reporting from one system. Answer based on 1662 reviews Overview ### Which roles and teams benefit most from Mindbody? Mindbody is most used by business owners, founders, and executives who oversee studio operations, revenue, and customer growth. General, operations, studio, and office managers coordinate schedules, staff, memberships, and payments. Personal trainers, massage therapists, teachers, and instructors manage appointments, classes, and client attendance. Answer based on 2862 reviews Overview ### What company size and industries is Mindbody built for? Mindbody is built primarily for small businesses in Health, Wellness and Fitness, which account for 86% and 42% of reviewers, respectively. Its scheduling software also supports Hospital & Health Care organizations (4%) and Sports businesses (3%), while accommodating midsize companies (6%) and enterprises (8%). Answer based on 2996 reviews Features and Usability ### What are the key features of Mindbody? Mindbody includes online booking and appointment management for classes and services, with real-time scheduling for schedule updates. Calendar management and calendar sync help users track bookings, while confirmations and reminders notify guests. Payment processing, billing and invoicing, and client management support autopay, payment records, and attendance history. Answer based on 275 reviews Pricing ### How much does it cost and what fees or limitations are included? Mindbody offers a Starter plan from $79 per month, with booking, payments, reporting, and business-management tools. Accelerate and Ultimate pricing is not listed; they add advanced scheduling, analytics, and marketing features. Reviewers report that add-ons and some features can raise costs, while others consider the platform good value; pricing may challenge small businesses. Answer based on 618 reviews Integrations ### Which third-party tools and platforms does Mindbody integrate with? Mindbody integrates with over 30 third-party tools, including reviewer-confirmed Google Calendar, Constant Contact, Mailchimp, and Microsoft Outlook. Its catalog also includes ABC Trainerize, ActiveCampaign, ClassPass, Google Analytics 360, and AskNicely. These connections support calendar syncing, email marketing, client engagement, analytics, training, and fitness-class management. Answer based on 149 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mindbody? Mindbody offers live online sessions, webinars, videos, and documentation for team training. Reviewers say front-desk staff and instructors often learn booking, check-ins, and basic sales quickly, while administrators and teams configuring complex schedules, reporting, pricing, or customized workflows need more time and support. Answer based on 314 reviews Getting Started and Support ### What customer support options does Mindbody offer, and how do users rate the experience? Mindbody offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe agents as helpful, knowledgeable, and quick to resolve issues, with useful follow-up. However, experiences vary: some report long hold times, delayed replies, unresolved tickets, or inconsistent guidance during complex problems. Answer based on 795 reviews Security ### How does Mindbody handle data security and access control? Mindbody uses high data encryption, password-protected accounts, staff-specific permissions, and payment information storage. Activity reports can show usernames, dates, times, viewed records, and login locations, supporting investigation of unauthorized access. It also integrates with access control. Reviewers report recurring login, password-reset, and multi-account issues; two-factor authentication can hinder some users. Answer based on 59 reviews ## Who uses Mindbody? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized fitness class scheduling 89% positive reviews out of 261 Most reviewers indicate gym and fitness classes are easy to find, book, and manage in one place. Yelle B. Co-founder, 11 - 50 employees. "I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time." High and unpredictable costs 72% negative reviews out of 435 Most users comment pricing is expensive, with frequent increases, add-on fees, and limited value for cost. Emily D. COO, 2 - 10 employees. "We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense." Comprehensive wellness business platform 91% positive reviews out of 205 Most reviewers describe fitness and wellness management as streamlined, integrating scheduling, payments, and client engagement tools. Leah T. Program Manager and Research Specialist, 11 - 50 employees. "I love that Mindbody provides a one-app hub to search for local/large companies for an individual search for health and wellness services." Frequent technical disruptions 82% negative reviews out of 360 Most users report bugs and issues cause crashes, glitches, and slowdowns, disrupting daily business operations. Tuyen V. Managing Member, 11 - 50 employees. "Sometimes there are bugs in the system that cause glitches or downtime." Efficient yoga studio operations 83% positive reviews out of 158 Most reviewers report yoga studio management is simplified, with scheduling, reminders, and multi-location access. insel M. owner, 11 - 50 employees. "It provides the full spectrum of tools needed for my yoga studio." Difficult cancellation and refund process 89% negative reviews out of 142 Most reviewers indicate cancellation and refunds are complicated, with strict policies, delays, and ongoing charges. ## Features AI summary Based on 14,228 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Mindbody supports all three of the features reviewers consider most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage bookings, keep schedules organized, and let customers reserve appointments online, allowing teams to reduce manual scheduling work and deliver a smoother booking experience. Appointment Management 4.2 (160) 73.13% of 160 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.2 (462) 61.26% of 462 reviewers that rated this feature as important or highly important It gives you a streamlined way to book classes or appointments online, saving time and effort. Some reviewers find the process intuitive and convenient, with easy class selection and confirmations. Others mention occasional bugs, outdated interfaces, and difficulties for clients booking multiple or back-to-back appointments. Confirmations/Reminders 4.3 (216) 49.54% of 216 reviewers that rated this feature as important or highly important Mindbody offers automated confirmations and reminders to help you stay organized and reduce no-shows. Users think these notifications are timely, customizable, and save staff time. Some reviewers report inconsistent delivery and limited customization, but most find reminders valuable for attendance and organization. Mobile Access 4.2 (289) 52.94% of 289 reviewers that rated this feature as important or highly important You can manage bookings, schedules, and account info from anywhere using the mobile app. Reviewers appreciate the convenience, responsive design, and ability to book or modify appointments on the go. Some users report app glitches, limited capabilities, and occasional navigation issues, but most value mobile accessibility. Client Database 3.9 (69) 36.23% of 69 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Management 4.2 (262) 54.96% of 262 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, view, and manage classes, appointments, and staff availability. Reviewers appreciate the intuitive interface, real-time updates, calendar syncing with Google and Apple, and the ability to reschedule or cancel. Some mention occasional clunky design and limited resource management. Mindbody 144 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Offer to rent a booth to freelance professionals With this capability, you can easily schedule, view, and manage classes, appointments, and staff availability. Reviewers appreciate the intuitive interface, real-time updates, calendar syncing with Google and Apple, and the ability to reschedule or cancel. Some mention occasional clunky design and limited resource management. Synchronize with other calendars to view mutual availability and schedules Monitor service demand and performance to plan for adequate resources that meet business needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Create and schedule group classes, recurring appointments, and private sessions, etc. Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Tracking, calculating, and paying commissions and earnings to employees Mindbody offers automated confirmations and reminders to help you stay organized and reduce no-shows. Users think these notifications are timely, customizable, and save staff time. Some reviewers report inconsistent delivery and limited customization, but most find reminders valuable for attendance and organization. Track, store, and access client contracts or licenses Designing, storing and cataloging costumes with client information, including assignments, sizes and prices Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Provide online support for your customers through live chat or help desk functionality Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Import and export data to and from software applications Accept and process credit/debit card transactions Store and organize documents in a centralized system Track and collect membership dues Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Create and securely store digital patient records A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Plan, manage, and track the financial activities of an individual or organization Create custom workout plans for your clients based on their specific goals Specific use for barbershops Designed for dance studios Intended for sports & fitness gyms For martial arts classes and studios Designed for medical spas Designed specifically for physical therapy practices Specific for use in spas and salons Designed for yoga and pilates studios Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus The ability to reserve times in groups. Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions You can manage bookings, schedules, and account info from anywhere using the mobile app. Reviewers appreciate the convenience, responsive design, and ability to book or modify appointments on the go. Some users report app glitches, limited capabilities, and occasional navigation issues, but most value mobile accessibility. Access the system via a mobile application Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service It gives you a streamlined way to book classes or appointments online, saving time and effort. Some reviewers find the process intuitive and convenient, with easy class selection and confirmations. Others mention occasional bugs, outdated interfaces, and difficulties for clients booking multiple or back-to-back appointments. Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet In-person, onsite registration Book and manage patient appointments and follow-ups This aspect helps you process payments quickly and securely, supporting cards, cash, and autopay. Reviewers indicate it’s easy to use, integrates with QuickBooks, and allows card storage. Some mention slow hardware, setup difficulties, and variable fees, but most find payment handling straightforward and reliable. Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Track/optimize rates in relation to usage Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Schedule repeating appointments based on a duration of time Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allocate and manage resources, such as employees, equipment, facilities, and other assets Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources At least a username and password is required to access the system Check-in and out via a mobile device or kiosk Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Database of students to track personal information of individuals and families Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track employee/learner's progression through training programs Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Create treatment plans that document interventions and outcomes to track patient progress Allow organizations to streamline the check-in process for visitors. Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.0 (2,760) 4.0 Based on 2,760 reviews ## Pricing Value for money 3.6 (2058) [View pricing plan details](https://www.capterra.com/p/40229/MINDBODY/pricing/) Starter $79.00 Flat Rate,Per Month It includes: - Business management tools - Integrated payments - Branded website booking widgets - Listing on the Mindbody app - Basic reporting Accelerate Custom quote available It includes: - Powerful analytics & reporting - Room and resource management for scheduling spaces and rentals - Client Pick-a-Spot - Promo codes to offer limited-time discounts - Access to premium add-ons for customized growth Ultimate Custom quote available It includes: - Dynamic tools to grow your marketing lists - Automated email and text campaigns and templates - Built-in sales pipeline to manage and convert leads - Next-level analytics for client, growth, and retention insights - Increased message limits and lower rates on marketing emails and texts Value for money 3.6 (2,058) 3.6 Based on 2,058 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (2287) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (2,287) 3.8 Based on 2,287 reviews ## User reviews Overall rating 4.0 Based on 2,996 reviews Filter by rating 5(1435) 4(807) 3(361) 2(143) 1(250) Mentioned topic Sorted by most recent Brad W. Owner Health, Wellness and Fitness ### "Do not sign Contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 2, 2026 Terrible. They didn't help me with new clients, which was the whole point. They also would not let me out of a predatory contract. Pros Unfortunately, there was very little that I liked about Mindbody. I signed up hoping it would provide a better system for managing my personal training business, but I found the interface confusing and unnecessarily complicated. The scheduling and booking features did not work any better for my needs than the much simpler system I had previously used through Square. Considering the significantly higher cost, I expected Mindbody to provide clear advantages that would help me operate or grow my business. Instead, I found myself paying considerably more for a system that was harder to use without providing enough additional value to justify the expense. Cons What I liked least about Mindbody was the contract and cancellation process. If the service had genuinely benefited my business, I would have continued paying for it voluntarily. There would have been no need to lock me into a lengthy contract. Once I realized Mindbody was not providing enough value to justify the cost, trying to cancel became an extremely frustrating experience. For a small business, continuing to pay for software that is not producing results can become a significant financial burden. I believe a software company should retain customers by providing a valuable service, not by making it difficult or expensive for dissatisfied customers to leave. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They said they would help me grow my business. I was expecting client generation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. M. L. Consultant Education Management ### "Not worth the brand time - not a good client support company." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 10, 2026 Very disappointed based on what was talked about in the sales call. You only have AI support after. No client support at all. Emails don't even get returned. Pros Been around for a long time. No downtime. Able to integrate with your current database. Lots of functionalities. Cons Don't have good client support at all. The sales person also isn't helpful after you sign the contract. Onboarding team isn't well-trained or professional. Will cancel last-minute or not show up at all! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Sam E. Owner Health, Wellness and Fitness ### "All the Bells and Whistles, but No Substance. Terrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 27, 2026 We were long-term Mindbody customers, so our decision to leave was not made lightly. Over time, however, we felt we were paying more while receiving less in terms of genuine customer service. The software has plenty of features, but a good platform is about more than functionality. When something goes wrong, you need responsive support and people who are willing to take ownership of an issue. Unfortunately, that was increasingly not our experience. Reading the current Terms and Conditions in detail also contributed to our decision to leave. I would strongly encourage other small-business owners to read the terms carefully and understand exactly what they are agreeing to rather than focusing solely on the software features and monthly price. After many years as a customer, it was disappointing to leave feeling that increasing prices and expanding features had become more important than customer service and supporting the businesses using the platform. Pros Unfortunately, the cons ultimately outweighed the pros. While Mindbody offers plenty of features, the continued price increases, declining level of customer service and difficulty getting meaningful support became increasingly frustrating. Cons biggest disappointment. In our experience, support has become increasingly difficult to access and issues can take far too long to resolve. At the same time, prices have continued to increase. We were also concerned after carefully reading the current Terms and Conditions. As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. Ultimately, Mindbody feels like a platform with all the bells and whistles, but increasingly little substance when it comes to looking after its long-term small-business customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FE Fatemeh E. Data Analyst Retail ### "Convenient Booking App for fitness classes " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 14, 2026 Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marisa L. Owner Health, Wellness and Fitness ### "Don't sign a contract!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 9, 2026 I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business. Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience. After implementation, I discovered that the platform did not function as represented during the sales process. Specifically: Clients are required to book multiple services separately instead of through a seamless booking flow The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities The platform is significantly more difficult for both myself and my clients to use than represented These limitations materially affect my ability to operate my business effectively. I formally disputed the agreement directly with Mindbody Inc. and explained the issues in writing. However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account Pros Friendly staff. Unfortunately I don't have any other things positive things to say about the company. Cons Read their reviews on BBB before you think about signing a contract. They will try to rush you into signing a contract to get whatever price they're offering you. Red flag! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Health, Wellness and Fitness ### "Don't do it " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 25, 2026 Not great and please be mindful before going with these guys. I'm writing this as its come to a point that I have spent so much time on this app, for something that is an overpriced booking system. Pros Linked with Class pass. Costumer service calls straight away when you request help. That's all I can think of Cons Time consuming with behind house. Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer. Not user friendly. The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running. I paid clients transaction fees, which can equate to a lot for a small business. $2200 for us since we have been in contract. Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again. Took three months and 6 different calls for customer service to find the right person to start our appointments in the app for our clients to use. I had been doing this individually each week during this time You are locked in for a year. You are promised everything, time back, ease and leads walking through the door. I've found the opposite. Not to mention it iss 5x more than most other providers out there. I find it hard to write like this as it takes a lot for me to leave a review this bad, never have I ever in 10years in the business and working with two different providers in the past. The only best part of this whole experience is how well the sales guys sell it in the beginning. Switched from [Clubfit](https://www.capterra.com/p/10026816/Clubfit/) Promised the ease of moving automated emails over, our LCRM and more leads through mind body. Moving everything on to one platform and more leads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mallory T. Yoga teacher Health, Wellness and Fitness ### "Good for a yoga studio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 4, 2026 Overall I like the app it was used when it first became available and I think it would still hold up today even without updates Pros It was easy to use and you could stream line all the information for your classes pretty quickly. Other apps it is more time consuming Cons It was hard to look up client information unless everything was exact. So if there was a space or comma missing it wouldnt find it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Vanessa L. Owner Retail ### "I do not recommend " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2026 I think it was terribly over priced and very difficult to use for both the business and the clients. Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was offered a free trial and was stuck in a one year contract Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jarvis T. General Manager Health, Wellness and Fitness ### "Mind body not at ease!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 April 22, 2026 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tiffany M. Group Fitness Supervisor Health, Wellness and Fitness ### "Software Booking System Made Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 Excellent! I love all of the features for stats, for bookings and client emails! It's also great value for the money! Pros Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat. Cons The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Modernize and update how we manage our bookings Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/40229/MINDBODY/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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