--- title: "Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mindbody the right Appointment Scheduling solution for you? Explore 2996 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- Mindbody 4 (2996) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Reviews of Mindbody Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution.“ April 22, 2026 J M DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again.“ May 25, 2026 AM Ali M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows.“ November 14, 2025 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive.“ April 22, 2026 ZH Zachary H Fitness ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments.“ March 2, 2026 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it.“ April 22, 2026 RS Razvan S Fitness ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place.“ February 26, 2025 Jonathon S Owner and TeacherHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior.“ January 23, 2026 ## Showing most helpful reviews Showing 1-25 of 2996 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dima A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Great booking systym " August 4, 2025 5.0 In general it is good. I Love the branded app they creatd for us i was not happy to be charged for it before it was up and running paid two month fees. Apple do take thier sweet time responding to each ticket and then you end up waiting while paying for an app that is not in use yet. Pros Once you are trained on it you will feel it is user friendly and there is always updates being posted Cons ClupPasses ... it depreciate our service as a botique pilates studio i am not a fan and i am also not happy the other studio in your aria being promoted on the app and to your clients. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody Worked with over 10 years ago and liked it Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) I did not get support while preparing to expand my business and move to a bigger studio Review Source AM Ali M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Support and Reliable Features" November 14, 2025 4.0 MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement. Pros It is very reliable for appointment scheduling and client management. The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows. Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized. Customer support has also improved over the past year, and most issues are resolved quickly. Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down. Cons The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks. Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go. Another limitation is the waiver system. MINDBODY only allows for one standard liability waiver at initial sign-up. Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work. Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[Cx MOMENTS](https://www.capterra.com/p/173487/Cx-MOMENTS/) Reason for choosing Mindbody It was not at the initial purchase; they are reaching out now. And we are considering because of the consent forms they are offering in their software Review Source JT Jarvis T. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mind body not at ease!" April 22, 2026 2.0 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review Source ML Marisa L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Don't sign a contract!" June 9, 2026 1.0 I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business. Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience. After implementation, I discovered that the platform did not function as represented during the sales process. Specifically: Clients are required to book multiple services separately instead of through a seamless booking flow The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities The platform is significantly more difficult for both myself and my clients to use than represented These limitations materially affect my ability to operate my business effectively. I formally disputed the agreement directly with Mindbody Inc. and explained the issues in writing. However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account Pros Friendly staff. Unfortunately I don't have any other things positive things to say about the company. Cons Read their reviews on BBB before you think about signing a contract. They will try to rush you into signing a contract to get whatever price they're offering you. Red flag! Review Source VR Verified Reviewer Managing Director and owner Health, Wellness and Fitness Used the software for: 2+ years ### "a solid system with great reporting capability " August 6, 2025 4.0 Overall good although the system doesn't exactly answer our needs and we need to have a second system to assist with our bookings. Pros Their report suite is second to none. the system is easy to use for customers. Customer support is mostly responsive although sometimes they are quick to dismiss our issues. Cons when a customer has an issue with their profile, we have very little ability to sort it out and we usually ask them to contact mindbody support directly. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Classcard](https://www.capterra.com/p/191446/Reportcard/) Reason for choosing Mindbody we're in too deep with Mindbody after 12 years. it will be difficult to switch but we are really hoping that they will develop a booking system easier to use for an academy set up. Review Source Kate S. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Small Businesses Need To Be Aware" August 3, 2025 1.0 We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems. Key issues have included: Broken booking links at launch Missing client data on import Passes and login functions not working across locations Persistent log-in loops and access errors for clients Ongoing bugs in the staff and back-office systems Unstable client experience requiring frequent browser cache clears Failure to correctly apply free trial periods and subscription credits Multiple issues raised, ignored, or delayed for weeks at a time Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption. Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options. If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. Pros The pre-sale was extremely slick, the software looked amazing. It appeared to offer a number of solutions to problems we had and problems we didn't know we had. Cons Almost everything from the moment we signed up. I have tried to be balanced but our experience was poor from minute one and I can't think of any redeeming parts of our experience. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Looking for a more comprehensive alternative. Review Source VL Vanessa L. Owner Retail Used the software for: 6-12 months ### "I do not recommend " April 27, 2026 2.0 I think it was terribly over priced and very difficult to use for both the business and the clients. Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was offered a free trial and was stuck in a one year contract Review Source JC Jesse C. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody Rocks! " December 11, 2025 5.0 Great so far! Mindbody has made it easy to go through sales, contracts, employees roles, texting system. Pros The automations for all the members/prospects makes it easy to keep them all up to date. User interface is easy to use. Cons It can be a lot to navigate if you are new. Mindbody has a lot of tools and it can be overwhelming at times. Review Source AT Anne T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product!" December 7, 2025 5.0 Our experience with Mindbody has been excellent. They are very quick to respond to our questions and I appreciate that someone from their team books a yearly review to go over our use of the software. We discuss how we are using the platform and revenue opportunities we might be missing. Pros I have found Mindbody easy to use and I appreciate their efforts to continuously improve their product. Cons We are currently very happy with all the features that we use with Mindbody- As a team we have no complaints! Switched from [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Mindbody was a better product and had more of the features we were looking for. Twinoaks at the time was very difficult to move around. Review Source SE Sabrina E. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to Navigate" December 1, 2025 5.0 with all of the resent updates it makes it easier to navigate and find what you are looking for. It is very user friendly. Pros What I liked most about Mindbody is how easy it is to navigate through the system. The interface is intuitive, user-friendly, and makes it simple to find what you need quickly. Cons .With all of the recent updates, there really isn’t anything I dislike about Mindbody. The improvements have addressed previous pain points, so I don’t have any current concerns Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Mindbody because Minbody had an app and it seem more user friendly Review Source RR Renee R. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product and Service" November 3, 2025 5.0 I've be happy with the service overall. I had changed to another company at one time and went right back to Mindbody. Worked much more seamlessly and had more capabilities. Pros Customer support. Representatives are very helpful. Quick to respond and help walk through any issues. Cons As with any software, there are some limitations. No software perfectly can address every scenario or issue. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing Mindbody Worked more seamlessly. MindBody has more capabilities. Better customer service. Ease of use and navigation. Review Source ZH Zachary H. Fitness Manager Recreational Facilities and Services Used the software for: 2+ years ### "Mind Body review from a Senior Living Community" March 2, 2026 5.0 Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments. I also feel that we are only using a small portion of what MB is capable of. Pros The analytics breakdowns are very helpful. I have appreciated AI chat for quick assistance with finding where to access or change little things on the site. The simple check in app for class attendees works well for my fitness center. Cons On our branded app had some changes made with an update (we did not choose this). This removed some of the most important features for my community (heartrate tracking). Two factor authentication was also installed. I see the need for online security, but I work in a retirement community, and this update has kept nearly all of our folks from using our branded app. We used to be able to log people into a tablet and let them track their workout with a heart rate monitor. Review Source JT Jonathan T. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "After 18 Years Here's The Good, The Bad, and The Ugly" November 15, 2025 5.0 When considering the major areas like Value, Ease of Use, Features, Payment Processing, User Interface, and Support, Mindbody scores 90 out of 100. The positives far outweigh any deficiencies and after 19 years I plan on continuing with Mindbody until I am no longer in business. The support is excellent, and the software is easy to use - and don't think 'easy to use' implies it's very basic / simplified because it doesn't. This is very powerful software that gives amazing reports for every aspect of my business. The competition doesn't have anything on Mindbody! I mentioned I will continue to use Mindbody until I am no longer in the business - if you are interested (or know someone who is interested) in purchasing the top-rated hair salon in Fort Lauderdale since 2006 please contact me. We keep easy hours Tuesday - Saturday 10-5 and till 8 on Thur & Fri and with only 5 stylists over $500K with over $150K Owner's Benefit. If I ran this place like a real business with 8 stylists and we were open from 9 to 9 Mon - Sat, we would do over a million. Pros I started with Mindbody in 2008 at $65/month. While the company grew & grew and expanded into several continents the 'hair platform' and the tasks I did on a regular basis remained unchanged. I own a small hair salon, and I do things today (2025) the same as I did in 2008. Daily Closeout reports, payroll reports, entering employee data... remained unchanged. The software is easy to learn and very intuitive. Support is available 24/7 and appears to be based in the USA, so there are no heavy accents to battle i.e., understanding what you are told is easy. Over the years I have had thoughts of changing companies and I never did because of the value I get from Mindbody. Granted, the price is no longer $65/month, but it is competitive and gives better value and a bigger bang for my buck. I was pleasantly surprised when I was given consideration for my years of Loyalty and being charged based on the size of my business. I love that by being web-based I can log on anywhere and it's like I am at work. The app is also quite useful, and I don't miss a beat if I am out when a new client calls who must be entered into the system & scheduled for a service. Shortly after starting with Mindbody, I was contacted by Demandforce for CRM. Demandforce integrates seamlessly into MIndbody and picks up the pieces that Mindbody does not offer. It is like a 1,2 punch and I believe Mindbody is a big part of not just why we have been in business for 20 years, it is a big part of why we have been on the top of Google for 20 years. Cons Obviously, the Pro's outweigh the Cons. I used Mindbody's Merchant Services for a few years, and you would not believe how much it made things easier by integrating Merchant Services into the Front-End software. I stopped using Merchant Services after a couple of years because promises made were not kept. Nothing more to say about that. Another Con about Minbody is the platform. From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up. Another Con is when they discontinued GeoAnalytics... I loved that tool because it showed you on a map exactly where your clients came from. None of these Cons are major... they are not deal-breakers, they are just some of the things I have seen over the years, and being that I have been using this software for 18 years I am Review Source PW Paul W. Founder and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Trending the wrong way. They went from a 10/10 to a 5/10 and I can't find anybody over there to help. " August 28, 2025 2.0 We’ve been with MINDBODY for almost 20 years, and unfortunately the service has gone downhill. Our fees are now over $1,000 CAD/month—nearly double the competition. To make it worse, customer service is nearly impossible to reach. When you finally get through, instead of speaking to a real human you get AI responses or links to “how to fix it yourself” articles. The latest price increase on top of poor updates and slow support is brutal. Simple things—like fixing client emails or last names—turn into nightmares. When I did reach out, I was given a generic AI message and the chat was closed. No follow-up, no accountability, no human connection. For a company we trusted for years, this is disappointing. At these prices and with this level of service, it feels like MINDBODY has stopped caring about long-time clients. Pros I’ve always appreciated is the client management system. It’s strong, and when it works, it makes running the business easier. Cons My subscription has climbed to over $1,000 CAD/month. It’s almost impossible to real help. Instead, you get AI or emails replies or “fix it yourself” articles. Recent changes have made the system harder to use, not easier (e.g., issues with client profile updates, names, and emails). Review Source MD Maria D. Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly and Great for Scheduling" February 2, 2026 4.0 Overall I love MindBody! It is a great tool for booking classes, courses and for scheduling. I love that I can go to a day and see everyone's schedule or go to my schedule and see the week. Pros I love that our members have an app that is user friendly. We can make changes to classes easily and keep track of schedules of all staff easily. Cons I do wish we could send out class and course specific emails. There is only one option for confirmations for classes/courses. Review Source MS Matthew S. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "My brief take on MindBody after 15 plus years in the fitness industry" November 19, 2025 3.0 It's pretty good not as intuitive as I'd like but I guess when your competition is so bad you don't have to do much to stand out Pros I like it's interface and user experience. Especially compared to Glowfox and Wellness Living. Payment processing is easy which is great for clients and it's overall really easy to use. Cons Don't like the mobile app much. Particularly, when rescheduling clients or trying to modify availability Review Source EG Enrique G. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great management tool" November 10, 2025 5.0 Good tool for control and management of clients, classes and staff. Collection process is very good, though time to deposit is long. A better reports options and even, being able to customize them, ourselves, would be great Pros Clients´management and control, as well as booking process. Also the payment process is very useful, though the time to deposit is long. Cons reports and payment deposit time. Reports, sometimes are difficult and dont give you the detail information. Time to deposit payments is long. Also, when you are in the point of sale screen for a client, before we had displayed the current and future contracts, passes. Now only the current ones. It was better before. Review Source LE Lucy E. Director Wellness and Fitness Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible Service" October 28, 2025 1.0 Terrible! I have been trying to get in touch with our account rep or someone to go over our subscription and discuss some business changes. I have sent multiple emails, I have talked to three "account" people on the phone and yet to have ANYONE call me back and help with the problem. Pros I am so upset with this company, I cannot think of what I like best. Cons HORRIFIC CUSTOMER SUPPORT -- can't get to anyone who can help me with the problems we are having or to discuss our account/subscription. Keep getting shuffled around to people who can barely speak English. Review Source SS STephen S. GM Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody review shoot 360 Denver" October 29, 2025 5.0 Overall, my experience with Mindbody has been good. It’s easy to use, convenient for booking classes, and helps me stay organized with my fitness routine. Pros Mindbody makes booking fitness and wellness classes easy! Great for discovering new studios, managing schedules, and staying consistent with workouts. Cons The app can be glitchy at times, with slow load speeds and confusing navigation. Some classes or prices aren’t always updated accurately. Review Source SJ Samantha J. Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Very Happy Coach" November 3, 2025 5.0 I have owned and operated my own private training studio for 8 years in that time I have utilized Mindbody's software the entire time. Prior to stating my own business I used many other systems and not only have I been happy but in the time that I have been them the product has only improved. Pros Mindbody has helped track my clients sessions effortlessly. It gives me in my small business more than enough options to make changes to my billing and schedule easily. Cons I do not have any complaints at this time. As of now I run a one woman show so I do not have to utilize some of the payroll options that Mindbody has to offer. For my simple and straight forward business model. No complaints. Review Source NS Nicole S. LEAD Alternative Medicine Used the software for: 2+ years ### "VERY USER-FRIENDLY PRODUCT " January 31, 2026 5.0 OVERALL, IT'S A GREAT PROGRAM AND THE APP ALLOWS YOU TO PERFORM A LOT OF THE FEATURES FROM YOUR MOBILE DEVICE Pros IT'S VERY EASY TO USE AND I LOVE THAT YOU CAN CUSTOMIZE THE REPORTS. IT'S USER FRIENDLY AND EASY TO NAVIGATE BETWEEEN TABS. Cons THERE ARE SOME REPORTS WE CAN NOT CUSTOMIZE. SOMETIMES THE APP DOESN'T SAVE THE SOAP NOTES I HAVE DONE AND THEN I HAVE TO RE DO THEM Review Source HS Hannah S. Owner Facilities Services Used the software for: 2+ years ### "Happy customer!" January 30, 2026 5.0 Overall really satisfied. The minor issue is not something that would stop me using mindbody. It’s a great platform. Pros Ease of use, super simple and user friendly. Mindbody is a very smooth program that I’ve used for years. Cons Customer support not overly helpful. When you have an issue to resolve they can be slow and don’t always resolve. Review Source CO Chris O. Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Overall good" November 17, 2025 4.0 Even when complex it allows for a wide variety of options. It may sometimes take extra steps but in the end works for what the client needs. Pros It is very user friendly for clients. I've used it both from a client perspective and from that of an administrator. Cons Sometimes things in the operations are difficult. There often seems to be a way to set up a service in a way that you'd like, but there are a lot of extra steps to do so. Review Source HS Helena S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Overall very satisfied Mindbody user" November 10, 2025 5.0 Overall I have had a great experience with Mindbody. The only thing that bothered me was that I want to be able to use the texting reminders feature. With me being such a small company I am a sol Proprietor and support was never actually able to help me get this implemented over the many time we tried. You need a TIN in order to do this. Pros I like how easy the software is to use. I also like how Mindbody is one of the most well known platforms out there. I enjoy using all the features available such as sending news letters, setting up mailing lists etc. The payment processing is also very easy to use. Cons The price, you get alot of features but for a very small one person company its a little expensive. With that said, they do offer you all the training you will need which is extremely helpful. Review Source BB Brent B. Founder Sports Used the software for: 2+ years ### "B3 Experience with Mindbody " November 3, 2025 5.0 This is year three for us and it's been great so far. Glad we found this app. Just makes business run smooth without and problems on the backend. Pros Helps our business stay organized, and it very easy for our clients to register and book an appointment. Cons It keeps going up on prices for yearly memberships. Every year the price has went up, definitely think it's worth it. But for loyal customer we should be locked in with a price. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.