--- title: "Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mindbody the right Gym Management solution for you? Explore 2997 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/40229/MINDBODY/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Mindbody 4 (3005) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Mindbody Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews AM Ali M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows.“ November 14, 2025 J M DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again.“ May 25, 2026 ZH Zachary H Fitness ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments.“ March 2, 2026 Jonathon S Owner and TeacherHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior.“ January 23, 2026 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution.“ April 22, 2026 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive.“ April 22, 2026 RS Razvan S Fitness ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place.“ February 26, 2025 JT Jarvis T General ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 3005 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ellie G. Used the software for: Less than 1 year ### "Great Customer Service, but a Clunky UI and Confusing Pricing Setup" November 7, 2026 3.5 It provides the full range of group class and individual booking that my studio needs. I haven't tried other softwares yet. Pros The customer service has been great! Fernanda was super knowledgable, kind, and patient. Cons The overall software is big and clunky. Though I recognize some features are really improving rcently. The whole relationship pricing category, service category, pricing option, contract, membership, (and how all of these related to different service types) is really confusing. Review Source Taylor U. Membership Director Used the software for: 3-5 years ### "Great Lead Management, but Contracts and Contact Lists Are Cumbersome" November 6, 2026 3.5 The Automations are great in helping solve the problem of retention, allowing us to automatically reach out to clients at risk of leaving or who haven't used the facility in a while. Pros The ability to use Lead Management and the Marketing Suite really helps us grow and stay current with all of our members, leads and community as a whole. Cons Setting up of contracts and creating contact lists can be very cumbersome to generate in order to sell what we need to and reach out to specific segments of our community. Review Source Olivia T. Founder at BX1 Gym Used the software for: 5+ years ### "Outstanding Customer Success Support That Helps Us Get More Out of Mindbody" November 5, 2026 5.0 I use Mindbody to manage most of my gym’s admin in one place: memberships, class bookings, personal training, birthday parties, corporate events and grading exams, along with payments and contracts. We also have our own branded app so members can book themselves in, and integrations for things like waivers. Having everything connected saves me time, reduces paperwork and makes it easier to keep track of all the different parts of the business. Pros I use Mindbody to run my gym, BX1 and have really appreciated the support from Maree, my Customer Success Manager, over the past months. She’s been lovely to work with and always took the time to listen to the issues I raised. She knows the system well and came back with useful ideas and practical solutions to help me get more out of it. Having someone I could talk things through with has made a real difference. Thank you Maree for all your help! Cons The main downsides for me are the cost and complexity. I need help from a Customer Success Manager and a Technical Account Manager to get the most out of the system and work through issues. While that support has been very helpful, it’s expensive to keep paying for on an ongoing basis as a small gym owner. I’d like the system to be easier to manage myself. Review Source Casey B. Office Manager Used the software for: 1-3 years ### "So Simple To Use" October 21, 2026 5.0 Overall I love Mindbody and am currently using it with my gym I am at now! Its pretty easy to navigate. Pros Mindbody is such an easy app to navigate to schedule my training with my gym! I love everything about using this! Cons The only thing I don't like is that I have to go in and book each class separately. I haven't found a way to book multiple dates at once! Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Do not sign Contract" October 12, 2026 1.0 Terrible. They didn't help me with new clients, which was the whole point. They also would not let me out of a predatory contract. Pros Unfortunately, there was very little that I liked about Mindbody. I signed up hoping it would provide a better system for managing my personal training business, but I found the interface confusing and unnecessarily complicated. The scheduling and booking features did not work any better for my needs than the much simpler system I had previously used through Square. Considering the significantly higher cost, I expected Mindbody to provide clear advantages that would help me operate or grow my business. Instead, I found myself paying considerably more for a system that was harder to use without providing enough additional value to justify the expense. Cons What I liked least about Mindbody was the contract and cancellation process. If the service had genuinely benefited my business, I would have continued paying for it voluntarily. There would have been no need to lock me into a lengthy contract. Once I realized Mindbody was not providing enough value to justify the cost, trying to cancel became an extremely frustrating experience. For a small business, continuing to pay for software that is not producing results can become a significant financial burden. I believe a software company should retain customers by providing a valuable service, not by making it difficult or expensive for dissatisfied customers to leave. Review Source R Reviewer Consultant Used the software for: Less than 1 year ### "Not worth the brand time - not a good client support company." September 14, 2026 2.0 Very disappointed based on what was talked about in the sales call. You only have AI support after. No client support at all. Emails don't even get returned. Pros Been around for a long time. No downtime. Able to integrate with your current database. Lots of functionalities. Cons Don't have good client support at all. The sales person also isn't helpful after you sign the contract. Onboarding team isn't well-trained or professional. Will cancel last-minute or not show up at all! Review Source R Reviewer Owner Used the software for: 3-5 years ### "All the Bells and Whistles, but No Substance. Terrible Customer Service" September 1, 2026 1.0 We were long-term Mindbody customers, so our decision to leave was not made lightly. Over time, however, we felt we were paying more while receiving less in terms of genuine customer service. The software has plenty of features, but a good platform is about more than functionality. When something goes wrong, you need responsive support and people who are willing to take ownership of an issue. Unfortunately, that was increasingly not our experience. Reading the current Terms and Conditions in detail also contributed to our decision to leave. I would strongly encourage other small-business owners to read the terms carefully and understand exactly what they are agreeing to rather than focusing solely on the software features and monthly price. After many years as a customer, it was disappointing to leave feeling that increasing prices and expanding features had become more important than customer service and supporting the businesses using the platform. Pros Unfortunately, the cons ultimately outweighed the pros. While Mindbody offers plenty of features, the continued price increases, declining level of customer service and difficulty getting meaningful support became increasingly frustrating. Cons biggest disappointment. In our experience, support has become increasingly difficult to access and issues can take far too long to resolve. At the same time, prices have continued to increase. We were also concerned after carefully reading the current Terms and Conditions. As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. Ultimately, Mindbody feels like a platform with all the bells and whistles, but increasingly little substance when it comes to looking after its long-term small-business customers. Review Source R Reviewer Data Analyst Used the software for: Less than 1 year ### "Convenient Booking App for fitness classes " June 15, 2026 4.0 Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Don't sign a contract!" June 10, 2026 1.0 I entered into a service agreement with Mindbody Inc. after being represented that their platform would provide a seamless, all-in-one booking and business management solution for my business. Prior to signing the agreement, I specifically communicated that I was leaving my previous booking platform because of scheduling difficulties experienced by my clients, and I needed a platform that would improve and simplify the booking experience. After implementation, I discovered that the platform did not function as represented during the sales process. Specifically: Clients are required to book multiple services separately instead of through a seamless booking flow The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities The platform is significantly more difficult for both myself and my clients to use than represented These limitations materially affect my ability to operate my business effectively. I formally disputed the agreement directly with Mindbody Inc. and explained the issues in writing. However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account Pros Friendly staff. Unfortunately I don't have any other things positive things to say about the company. Cons Read their reviews on BBB before you think about signing a contract. They will try to rush you into signing a contract to get whatever price they're offering you. Red flag! Review Source VR Verified Reviewer Director Used the software for: Less than 1 year ### "Don't do it " June 1, 2026 2.0 Not great and please be mindful before going with these guys. I'm writing this as its come to a point that I have spent so much time on this app, for something that is an overpriced booking system. Pros Linked with Class pass. Costumer service calls straight away when you request help. That's all I can think of Cons Time consuming with behind house. Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer. Not user friendly. The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running. I paid clients transaction fees, which can equate to a lot for a small business. $2200 for us since we have been in contract. Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again. Took three months and 6 different calls for customer service to find the right person to start our appointments in the app for our clients to use. I had been doing this individually each week during this time You are locked in for a year. You are promised everything, time back, ease and leads walking through the door. I've found the opposite. Not to mention it iss 5x more than most other providers out there. I find it hard to write like this as it takes a lot for me to leave a review this bad, never have I ever in 10years in the business and working with two different providers in the past. The only best part of this whole experience is how well the sales guys sell it in the beginning. Review Source Taylor U. Used the software for: 1-3 years 3.5 November 9, 2026 AI summary based on a full review This platform offers strong lead management capabilities and a robust marketing suite that improves community outreach. Yet, the client list functionality can be difficult to work with, which may hinder efficiency. Log in to unlock the full review, detailed ratings, and pros & cons Briony E. 5.0 November 9, 2026 AI summary based on a full review Using Mindbody has streamlined the registration process for new members and improved appointment scheduling with instructors. A limitation is the need for more customizable options for scheduling recurring reports. Log in to unlock the full review, detailed ratings, and pros & cons Reviewer Studio Manager Used the software for: 5+ years 4.5 November 7, 2026 AI summary based on a full review This software enhances efficiency in managing memberships by allowing users to filter for active members easily, saving time compared to previous methods. A limitation is the need for workarounds when generating certain reports, which can complicate payroll processing. Log in to unlock the full review, detailed ratings, and pros & cons Alla S. Online fitness and stretching coach Used the software for: Less than 1 year 4.5 November 6, 2026 AI summary based on a full review Using Mindbody has led to substantial time savings by consolidating scheduling and billing processes into a single system. The learning curve can be steep, especially for features like recurring payments and parent-child accounts, which may require additional support. Log in to unlock the full review, detailed ratings, and pros & cons Jay G. Studio Owner Used the software for: 5+ years 4.5 November 6, 2026 AI summary based on a full review MBO's reporting tools deliver essential visibility into studio activities, making it easier to monitor performance. Although there are some performance challenges with the Business app, the overall capabilities and onboarding experience are impressive. Log in to unlock the full review, detailed ratings, and pros & cons Lydia E. 5.0 November 5, 2026 AI summary based on a full review The reviewer values the efficient setup and the ease of client registration that Mindbody provides, which aids in creating coaching packages. They mentioned a desire for clearer training services and better automated membership freeze features. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer Founder Used the software for: Less than 1 year ### "Great booking systym " August 5, 2025 5.0 In general it is good. I Love the branded app they creatd for us i was not happy to be charged for it before it was up and running paid two month fees. Apple do take thier sweet time responding to each ticket and then you end up waiting while paying for an app that is not in use yet. Pros Once you are trained on it you will feel it is user friendly and there is always updates being posted Cons ClupPasses ... it depreciate our service as a botique pilates studio i am not a fan and i am also not happy the other studio in your aria being promoted on the app and to your clients. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Support and Reliable Features" November 18, 2025 4.0 MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement. Pros It is very reliable for appointment scheduling and client management. The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows. Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized. Customer support has also improved over the past year, and most issues are resolved quickly. Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down. Cons The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks. Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go. Another limitation is the waiver system. MINDBODY only allows for one standard liability waiver at initial sign-up. Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work. Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff. Review Source Jarvis T. General Manager Used the software for: 3-5 years ### "Mind body not at ease!" April 23, 2026 2.0 The software is difficult to navigate and the scheduling aspect is consistently confusing. Because it lacks a simple, user-friendly interface for booking basic services like massages and sauna sessions, I cannot recommend it. It creates more friction than it solves Pros Mindbody’s primary strength lies in its niche specialization; it successfully caters to the health and wellness industry where few other platforms offer a comparable end-to-end solution. However, having used it across several different companies, I’ve found the user experience to be consistently counterintuitive. The mobile interface, in particular, lacks the fluidity and 'user-friendliness' expected of a modern app, often creating friction for both staff and clients. Cons While Mindbody is robust, I found the scheduling interface to be unnecessarily complex for daily use. Whether I was managing my own personal training clients or trying to book personal wellness appointments—like massages or sauna sessions—the process felt counterintuitive. The platform lacks the 'one-click' simplicity that modern fitness professionals and clients now expect. Review Source Julie B. Owner Used the software for: 3-5 years ### "Mindbody, when you take the good with the bad it costs a lot." November 12, 2025 5.0 I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked. Pros The ability to add programs to help you get what you need done faster, especially not to miss phone calls. Cons The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach. I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful. Review Source R Reviewer Founder Used the software for: 3-5 years ### "The Best Fitness Software" October 29, 2025 5.0 For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving. Pros I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient. Admin staff, coaches, and managers can use Mindbody with very little onboarding. The class and appointment management is simple and the notifications make it impossible to forget a client. Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours. Cons Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful. It's not very user friendly and requires a third party track metrics. Review Source Kate S. Director Used the software for: Less than 1 year ### "Small Businesses Need To Be Aware" December 2, 2025 1.0 We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems. Key issues have included: Broken booking links at launch Missing client data on import Passes and login functions not working across locations Persistent log-in loops and access errors for clients Ongoing bugs in the staff and back-office systems Unstable client experience requiring frequent browser cache clears Failure to correctly apply free trial periods and subscription credits Multiple issues raised, ignored, or delayed for weeks at a time Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption. Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options. If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. Pros The pre-sale was extremely slick, the software looked amazing. It appeared to offer a number of solutions to problems we had and problems we didn't know we had. Cons Almost everything from the moment we signed up. I have tried to be balanced but our experience was poor from minute one and I can't think of any redeeming parts of our experience. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "I do not recommend " April 28, 2026 2.0 I think it was terribly over priced and very difficult to use for both the business and the clients. Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse Review Source Verified Reviewer Managing Director and owner Used the software for: 3-5 years ### "a solid system with great reporting capability " August 7, 2025 4.0 Overall good although the system doesn't exactly answer our needs and we need to have a second system to assist with our bookings. Pros Their report suite is second to none. the system is easy to use for customers. Customer support is mostly responsive although sometimes they are quick to dismiss our issues. Cons when a customer has an issue with their profile, we have very little ability to sort it out and we usually ask them to contact mindbody support directly. Review Source R Reviewer Gym Owner Used the software for: 3-5 years ### "Mindbody Rocks! " December 15, 2025 5.0 Great so far! Mindbody has made it easy to go through sales, contracts, employees roles, texting system. Pros The automations for all the members/prospects makes it easy to keep them all up to date. User interface is easy to use. Cons It can be a lot to navigate if you are new. Mindbody has a lot of tools and it can be overwhelming at times. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.