ShowingTime

ShowingTime Appointment Center


4.5 / 5
38 reviews

Who Uses This Software?

The Appointment Center service is used by agents, offices & MLSs to automate the scheduling process. ShowingTime handles all the appointment scheduling details so agents can focus on prospecting, etc


Average Ratings

38 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShowingTime
  • www.showingtime.com
  • Founded 1999
  • United States

About ShowingTime Appointment Center

ShowingTime is the leading showing management and market stats technology provider to the residential real estate industry, with more than 1.2 million active listings subscribed to its services. Its showing products and services take the inefficiencies out of the appointment scheduling process for real estate professionals, buyers and sellers. Its MarketStats division provides interactive tools and easy-to-read market reports for MLSs, associations, brokers and other real estate companies.


ShowingTime Appointment Center Features

  • Calendar Management
  • Client/Property Matching
  • Commission Management
  • Contact Management
  • Document Management
  • Email Marketing
  • Lead Management
  • Listing Management
  • Property Management
  • Website Management

ShowingTime Appointment Center Reviews Recently Reviewed!


ShowingTime is vital to our business and eliminates the frustration of managing listings

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that our new listings populate in the system automatically after only a few minutes. The layout is very intuitive and easy to use. Having someone else coordinate the showings of our listings takes eliminates a lot of the time and headache of trying to manage it ourselves.

Cons: Often times agents trying to schedule a showing on our listings say they are not getting all the necessary information. It may be user error or a lack of clear communication.

Overall: ShowingTime has completely changed the way we coordinate showings for our listings. It has made the whole process much smoother. We are able to update the information on the fly and even from a mobile phone if necessary. All of our agents now use it for every listing we have.

Showing Time lets me use my time more efficiently.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No more calling each individual real estate office to make appointments. No longer being subject to the personalities, efficiency etc. of the person at the desk, answering the phone. I like the mapping feature, the way it looks is easy to quickly see the lockbox code, showing instructions etc. I am always annoyed when I'm on a roll of setting up multiple appointments when right in the middle of what makes sense regarding mapping it out, some agent requires I call them. They are not necessarily available when I call. I will skip that showing if it's just going to take too much time for me to finish making appointments & move on to the next task. I'd like to see i mandatory that we use Showing Time.

Cons: I've had a couple of time lately when I could not access it from my phone. I got a message that said there was no internet connection.

Overall: Efficiency with time management.

A game changer for the real estate professional

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This saves hours of time per month by allowing me to schedule all of my inspections online or through the app. The app is simple to use and works flawlessly.

Cons: Functionality is decreased by the agents that set it up. Instead of responding to the requests themselves the agent will forward the request to the homeowner who has little idea what is happening. I'm not sure if there are not clear instructions on the site but when scheduling it says the listing agent is being notified yet the agent never has a clue.

ShowingTime is Great for Real Estate!

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the way we can search for a listing and it gives you all the information. THe Restrictions for the showing is easy to find.

Listing Activity Details are a great way to confirm who has a showing and who has got approved.

Cons: It does not list the Sq Ft. The BD size. Need to have a little more detail on the property. A way to click on the picture of the property at least to zoom in.

Overall: We have solved that if an Agent says they have a showing we can see we can confirm on the Listing Activity Details.

Best thing to happen to Real Estate

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Best and fastest way to schedule a showing for real estate properties. The system is extremely easy to use and navigate. Adding showing restrictions and availabilities can be done online or on the app, which makes last minute changes a breeze. The automatic feedback means I don't have to call agents after they show my listing and my seller gets an immediate report.

Cons: I haven't run into any issues with the system in the 4+ years I have used it.

Easy to use and representatives are always available.

Jul 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I am able to use the app for most of the everyday functions that I actually use it for so I am always ready to set or alter my appointments.

Cons: Honestly, there aren't many things that I dislike about Showingtime. A feature that I would maybe add is a way to have Showingtime send an automated call to agents to receive their feedback responses as agents ted to be very busy and do not always submit their feedback. So in an effort to obtain all of the feedback, I would put a system in place that keeps reminding the agents to submit their feedback.

ShowingTime is Great For Agents

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to allow agents and inspectors to easily schedule appointments to show/inspect my real estate listings.

Cons: Overall, nothing negative in my opinion. The occasional glitch, but you will have that with anything.

Overall: I love this software for the real estate industry. It makes scheduling showing activity super easy. It also allows you to track activity and feedback and send reports to your clients. Great!

Useful for More than Just Realtors

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can simply and quickly go in and schedule a home inspection without waiting for a return call from the listing agent. I also love that I can add a note to the inspection request letting them know any additional details. It's easy to change the appointment if I need as well. It's a very easy to use software.

Cons: I wish there were a way to contact realtors when the showing times are limited. Occasionally, there are properties that don't have any showing times available and I need to contact the realtor quickly. The only option seems to be copying the phone number and pasting it into my phone. I'd like to be able to request an appointment even if it's not available in the app. Usually by the time an inspection is set, many of the time restrictions are removed.

Overall: I am a home inspector who uses the app to schedule inspections and radon-drop off appointments with listing agents.

User Friendly

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to add listings, modify showing instructions, and add notes for showing agents

Cons: I wish there was an easier way to customize showing restrictions/ exceptions. We often had quirky showing hours and inputting them can be tedious.

Overall: I do not always receive knowledgeable or courteous tech support.

Best way to book a appt.

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use showing time to book all of our clients showings. They also allow us to book Inspections and appraisals. They are the best! This has freed up time for us to work on other items instead of chasing down clients.

Cons: Great company to use. Easy to book and get feedback

Capterra loader

Amazing program

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of it. Combined with using MLS software, agents can easily make appointments witha click of a button, or a simple phone call where a support servicemen is always readily available.

Cons: Nothing! Appointment center is so great and I have never found a better program

Saves me time

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a timesaver! It's so easy to set this up for others to make appointments to view my listings. It keeps me from being on the cell phone constantly taking or making calls to make appointments.

Cons: I have used it for years and can't think of any drawbacks to it.

Such a Time Saver

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that this frees up my time from the back and forth of scheduling to focus on more important tasks of negotiating and selling.

Cons: I wish it could schedule appts for buyers agents in an office but it is not yet synched with the MLS to do so.

ShowingTime

Dec 28, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Love being able to login the app and schedule appointments without having to call into offices and schedule.

Cons: I don't like how it pulls home options outside of your MLS area.

Overall: Use it daily to s heckle showings & to receive notifications on my listings.

Accessibility

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy access for realtors to use. Convenient when calling for appointments

Cons: Nothing really, it does what it is supposed to do.

Overall: I have realized that due to ShowingTime it is very convenient when an agent cannot be reached

ShowingTime is easy to use and covers all the necessary bases.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that agents can set up all their showing restrictions/exceptions all at once even if the dates that the showing times need to be altered for are well out into the future. It prevents agents from having to remember to go in and change the showing rules for specific dates in the future.

Cons: I wish that the software sent a reminder or alert of some kind when an agent enters a new listing but does not enter any occupants/owners for contacts. The software necessarily defaults to a "must confirm" setting and has the listing agent as the contact, but often agents are busy and miss the calls to set up those appointments. Instead, I wish ShowingTime send a reminder to the agent with each new listing that said something like "You are the only contact listed for this property. Would you like to add occupants and alter your settings from "confirm with all."

Handling appointments for us!

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great service especially for agents in brokerages without appointment scheduling centers. It's like having a personal secretary and is a time saver! You can choose method of communications whether email, text, phone, or any combination. It's an organizing method for feedback and sending reports to sellers.

Cons: Sometimes site navigation requires support. I think the site could be clearer on how to do certain tasks and the help tool isn't of much use. However, the support team is there for questions.

Overall a Great Product

Jul 29, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: On the listing side of transactions, ShowingTime is great for sending reminders to clients to ask for feedback multiple times, ensuring your sellers get as much information as possible. It is relatively easy to use and great for keeping your listings and showings organized. I also love the option of having a place to store buyers and sellers in one place on the app and add notes regarding showings.

Cons: I think the app could use a fresh update, and glitches sometimes. My app tends to be very slow at most times, which is frustrating when you need it the most to obtain codes to get into homes, but overall I like it.

ShowingTime has made working with our listings & our buyers 10x easier and more user friendly!!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has made setting up showings and routing our time with buyers WAY more efficient. You can even schedule a lunch stop!! It has also made it easier to set up instructions for our listings making the clients happier. It is just all around WAY more efficient! Customer service is great and prompt!!

Cons: There really isn't anything we or our listing manager would change!! We love everything about it!!!

Very pleased with ease of use

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: In my experience, it gets right to the point. When I need to book an appointment, I choose my time/options and done! Doesn't waste a ton of time.

Cons: I haven't encountered anything that has been a hindrance with the software. However, if I'm on the road or I'm working with a client, showing homes, its annoying to have to wait for confirmation. I'm not sure if thats on the part of the listing agent.

Capterra loader

LOVE!

Jun 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This makes scheduling and confirming showings MUCH EASIER!

Cons: Nothing, the software is truly everything you need for showing coordination.

Makes my life easier

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that i can access any and all of our listings to inform buyers of the status and schedule of the showings

Cons: The feedback should have more options for me to choose from

Overall: I love it. It is easy to use and great for up to date information. The reports are easy to follow and find the information I need.

ShowingTime

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate and makes scheduling simple.

Cons: I don't have any concerns to share. I am pleased with the service.

Overall: I have called multiple times and have had excellent experiences with the representatives who served me.

Easy and convenient

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this app to always set up my appointments. It is so much easier than going into the MLS. All my appointments are set up in order and with all codes to get into the houses. I also like that I can connect the other agents through the app.

Cons: I am trying to think of a con, but cannot come up with any. This app keeps me organized and sets up appointments with ease.

Cant imagine working without it

Jan 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is pretty much required these days if you handle a lot of listings.

Cons: Cant really think of anything bad other than I wish more agents used it.

Overall: ShowingTime makes the task of showing houses incredibly easy!

Excellent Service!

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user friendly and easy to navigate.

Cons: No cons!! I really, truly like this product

Overall: My calls are always answered by knowledgeable, attentive agents. They make me feel valued and appear to care about my success.

Showing time

Jun 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Showing time is seamless and works just as well on a computer as it does on a mobile device

Cons: I have not cons about showing time. It has always worked well.

Realtors reach new low.

May 22, 2018
4/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The software does exactly what it's supposed to do...very efficient. The realtors abuse it by using it as an anonymous forum to critique home furnishings. The app is great. The users need lessons in etiquette.

Cons: Under the cover of anonymity, realtors lash out at sellers. Bad move realtors. Your industry will be redefined if you continue to bash home decor. Remember...you are selling the house! And there are humans on the other end of the app.

Overall: The notifications are wonderful

Capterra loader

Easiest way to set up showings

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I wish all agents in the MLS would use this. It's such a far cry from calling agents to set up appointments. You can even map out multiple showings for your buyer with travel time.

Cons: It's a little difficult to set up which may be why everyone doesn't use it, but once you do, it will make your job easier.

Capterra loader

Very Helpful

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like mostly everything about this software. It makes showing houses way easier.

Cons: I don't like how its not easy to find information on the other agent showing the property. I think their phone number should have to be on there so that if something happens to the property, I can call them.

Listing Agent's Best Friend

Mar 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup, to use, from both PC and phone.

Cons: Initially, the default setting was very annoying.

Capterra loader

Easy to use appointment scheduling for Showings

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to schedule a tour with best route to help you determine order of multiple showings, ability to send tour itinerary to clients via email or printed along with maps.

Cons: Took me a while to realize you could set up more showings than one but once I discovered it, it was life changing.

Overall: I love this program. It makes scheduling showings so easy. It makes me look great to all of my clients because I am so organized.

Not happy with this service

May 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I do not really have any pros... Simply do not like it, not easy to use at all, complicated to set up apps and submit info

Cons: App never works!! Have to log in every time. They have incorrect information on my listings.

I called to let them know, did not fix the issue. I called to let them know that App never works, they said they would have tech support call.. never called!

Setting up a showing time is one click away.

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part is when I scheduled multiple property showings it give me an optimum route.

Cons: The con is not showingtime but the agents that don't leave a feedback on the property.

Could not do my job without this

Dec 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Showtime provides multiple platforms to make appointments which are vital to my business productivity. Would like to see some more features added to forward appointment confirmations and provide more detail on listing restrictions on an app.

Vendor Response

by ShowingTime on December 05, 2016

Thanks for your review, Bette, and thanks for letting us know ways to make the app work better for you. Your suggestions have been sent to our feedback team. It's feedback from active agents like you that helps us improve our products and services.

Very Frustrating

Jan 31, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: You call the showing number and then are told to call the list agent instead so it takes twice as long to make the appointment. There is no way to change your appointment once you have made it. It is so frustrating.

Vendor Response

by ShowingTime on January 31, 2017

Hello C. R., thanks for your note. Our appointment specialists follow the listing agent's instructions explicitly, so the listing you were trying to show may have had instructions to call the listing agent. We agree, that doesn't really make sense. Perhaps the listing agent entered incorrect instructions, but it's hard to say. Are you able to give further details on the listing you were trying to show? We would love to look into it and find out what happened.

Cancelling appointments should never be difficult; it can be done with a quick call or via the ShowingTime mobile app. It sounds like there's more to understand about your exact experience, however. We'd love to help - please let us know if you can share more details.

Great system if they can get it to work

Mar 18, 2017
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: For the past week, tech support has been trying to figure out why agent are not receiving a request to provide feedback by email... this is suppose to be one of the main functions of the system... not sure why it's not working hopefully they can figure it out. I hate to pay a month and only access half of the program.

Capterra loader

Appointment center

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Was a great spot for all team members to have access to see appts

Cons: Have more options for feedback to be able to benefit all using it.