--- title: "Key Survey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Key Survey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/40388/Enterprise-Survey-Software/" page_type: "product" language: "en" --- # Key Survey Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Key Survey ## What is Key Survey? Key Survey is the most configurable and cost-effective enterprise survey software on the market to collect, manage, and analyze feedback from customers, employees, and market research studies. Key Survey's configuration includes custom logic, scoring, and data workflows, user permissions, automated reporting and dashboards, system integrations, QR codes for unlimited response collection, offline mode, and white labeling for custom branding. ## What is Key Survey used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $10000 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Key Survey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://form.com/&name=Key Survey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Key Survey 4.6 (40) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $10000 Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (40) Ease Of Use 4.7 (5,308) Value For Money 4.4 (21) Value For Money 4.5 (5,066) Customer Service 4.7 (40) Customer Service 4.6 (5,080) ## Key Survey alternatives [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,855)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/40388/Enterprise-Survey-Software/alternatives/) ## FAQs about Key Survey Overview ### Which roles and teams benefit most from Key Survey? Key Survey is most used by executives, organizational development leaders, research and customer experience teams, and operations or quality managers who need structured feedback collection. IT and communications teams use it to automate internal surveys, while consultants and program leads rely on it for reporting, compliance tracking, and decision-ready insights. Answer based on 36 reviews Overview ### What company size and specific industries is Key Survey built for? Key Survey is designed for mid-market and enterprise organizations in customer experience, employee experience, HR, consulting, market research, and data and insights teams that collect, organize, and analyze data to guide strategy and policy decisions. Features and Usability ### What are the key features of Key Survey? Key Survey offers survey builder tools with customizable forms, templates, question branching, and skip logic. It also includes multi-channel data collection and distribution, mobile survey and offline response collection, plus reporting features such as real-time reporting, custom reports, data visualization, and sentiment analysis. Integrations ### Which third-party tools and platforms does Key Survey integrate with? Key Survey integrates with 3 third-party analytics and business intelligence platforms: IBM Cognos Analytics, QlikView, and SAP BusinessObjects Business Intelligence. These catalog integrations connect survey data with reporting and dashboard environments for teams that need analysis across existing BI workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Key Survey offer? Key Survey provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual, self-paced guidance. Answer based on 3 reviews Getting Started and Support ### What customer support options does Key Survey offer, and how do users rate the experience? Key Survey offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as accessible, knowledgeable, patient, and quick to respond, especially through chat, though some mention occasional inconsistency with newer staff and a preference for phone help in complex situations. Answer based on 17 reviews Features and Usability ### How easy is Key Survey to navigate and customize? Key Survey offers an interface that feels easy to learn and navigate for most teams, including nontechnical staff. Many users like the logical layout, quick survey building, and flexible question logic, though some note limited visual design control, CSS dependence for deeper edits, and occasional clunky data management. Answer based on 12 reviews Features and Usability ### Is Key Survey easy to use for creating surveys? Key Survey makes survey creation straightforward for many teams, with an intuitive setup and a short learning curve. Small business staff and enterprise users alike often find basic tasks simple, but some mention that advanced customization, layout changes, data imports, and occasional product updates can take extra time to understand. Answer based on 10 reviews ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers highlight these as the features buyers value most when choosing survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Key Survey includes **Survey Builder** and **Reporting/Analytics**, giving teams the tools to create surveys efficiently and review results in a clear, measurable way. However, it does not include **Customizable Questions**. Instead, it offers **Real-Time Data** (**44%**), which gives users faster access to incoming responses and current performance insights. Together, these features help businesses collect feedback, track trends, and make quicker decisions based on survey results. Survey Builder 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Surveys & Feedback 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Customizable Fields 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Customizable Forms 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Key Survey 53 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Negative Feedback Management: Identify, track, and respond to negative feedback - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scoring: Automatically calculate score after the assessment - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.5 (21) 4.5 Based on 21 reviews ## Pricing Value for money 4.4 (21) Free Trial Free Version Basic $10,000 Per Year Value for money 4.4 (21) 4.4 Based on 21 reviews ## Integrations [ SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/)[ IBM Cognos Analytics](https://www.capterra.com/p/240583/IBM-Cognos-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (40) 4.7 Based on 40 reviews ## User reviews Overall rating 4.6 Based on 40 reviews Filter by rating 5(26) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent TK Thorsten K. Chief of office of Airworthiness Airlines/Aviation ### "Easy to setup commands." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 7, 2025 Pros Key survey offers a full permissions towards your, you can set instructions while creating survey forms and logical instructions are high allow and make the forms very differential. Cons I appreciate them for keeping their studies though they should improve on their graphics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Global SHEQ Director Management Consulting ### "Enhanced survey tool for more accurate data collection " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2022 With Key Survey, I am able to design relevant and professional surveys to gather feedback from my key stakeholders, customers, workers. The data can be cleverly analyzed to determine trends or perform predictive analyses on the market. Pros The most impactful feature in Key Survey is that it is well designed, simple to use, interactive and fully customizable. The Survey Questions can be re-routed based on a specific response by the person completing the survey. This relieves frustration as the User won't need to keep clicking "Not applicable". It is quite intuitive and has the capability of collating more specific and accurate data. Cons There are no aspects or features that I have encountered which were difficult to use. I personally think that the price point is aligned with its competitors - however, my I.T. team thinks that it is overpriced. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Angelica C. Manager ### "easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 12, 2018 Pros you are able to make surveys and really find out what you need to improve in your business. nothing better than getting feed back from customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dave B. Director of Global Quality Machinery ### "very easy and great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2017 good results and easy to use once you know how to configure Pros Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here. Cons getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Saul L. Customer Insights Manager ### "Great value for the money" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2017 Pros Value for the money (other comparable software cost a lot more), great support, does everything we want. Cons Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Julien C. MD ### "Good product, flexible and intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2017 Pros There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent. Cons There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Mat P. Sr. Director, IT Operations ### "Overall feature rich software compared to competitors" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 19, 2017 Pros Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey. Cons The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 21, 2017 Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment. LC Lacy C. Consultant Hospital & Health Care ### "I helped my client source a survey vendor and Key was the best fit. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2017 Reliable recommendation. Pros An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained. Cons It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP debbie P. President ### "always positive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 19, 2017 Pros ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest. Cons there is nothing is dislike about the software and yet the requirement to make us use 100 characters Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. President ### "High end survey solution with all the bells and whistles." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 19, 2017 Pros Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive . Cons Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/40388/Enterprise-Survey-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.