# Key Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Key Survey the right Survey solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/40388/Enterprise-Survey-Software/reviews

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Key Survey

4.6 (40)

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Last updated March 13th, 2026

# Reviews of Key Survey

Ease of use

4.4

Customer Service

4.7

## Showing most helpful reviews

Showing 1-25 of 40 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PC

Phil C.  
Research Manager  
  
Used the software for: 2+ years

### "Satisfactory"

June 16, 2017

4.0

Pros

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Cons

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

Review Source

MD

Michael D.  
IT Service Desk Lead  
  
Used the software for: 2+ years

### "KeySurvey works well for my needs"

June 15, 2017

4.0

Pros

It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well.

Cons

I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

Review Source

JC

Julien C.  
MD  
  
Used the software for: 2+ years

### "Good product, flexible and intuitive"

June 20, 2017

5.0

Pros

There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent.

Cons

There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive.

Review Source

BM

BENJAMIN M.  
Director of Operations  
  
Used the software for: 6-12 months

### "on par with other systems in most areas"

June 15, 2017

4.0

Pros

The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it.

Cons

It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

Review Source

TT

Travis T.  
VP Organizational Development  
  
Used the software for:

### "Excellent survey platform"

March 26, 2015

5.0

I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.

Review Source

TT

Travis T.  
VP Organizational Development  
  
Used the software for:

### "Excellent survey platform"

March 26, 2015

5.0

I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.

Review Source

TT

Travis T.  
VP Organizational Development  
  
Used the software for:

### "Excellent survey platform"

March 26, 2015

5.0

I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.

Review Source

SB

Sarah B.  
Director of Internal Communications  
  
Used the software for:

### "Easy to use tool and great support"

May 6, 2015

5.0

I've been using the KeySurvey software for years -- for everything from little two-question surveys going to small groups of people, to an incredibly secure and confidential survey going out to over 800 company employees with back-end demographic data preloaded. I find the web interface easy to use and intuitive. One of my favorite features is being able to copy an existing survey and tweak what I need for the current use. Flexibility with downloading and sharing results is excellent. On a few occasions I've been stumped trying to use an advanced feature, so I just click on the live chat support and someone walks me through what to do, nice and easy.

Review Source

BB

Brett B.  
Document Manager and Automator  
Oil & Energy  
Used the software for: 2+ years

### "Our company has relied upon KeySurvey for years."

June 15, 2017

5.0

Consistent, reliable reports

Pros

Reliable Rarely unavailable Clear, intuitive site Always Improving Many, many reporting choices Live Chat for immediate support

Cons

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

Review Source

JC

Jennifer C.  
Senior Manager, Consumer Insights/Market Research  
  
Used the software for:

### "Highly Recommend! "

June 25, 2015

5.0

As a loyal customer for at least ten years, I've been extremely pleased with KeySurvey. Given most of the research studies I conduct are in-house, and high in frequency, this software has been instrumental in providing me with the tools to do my job effectively and efficiently. Very easy to use' from programming to reporting' and the customer service is excellent! Having the online 'live' support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires. At a click of a button, the support team is there to help with any questions you may have at the moment.

Review Source

FK

Francine K.  
  
  
Used the software for:

### "Best LIve Support & Customer Service"

February 23, 2015

4.0

The online chat is Awesome! Extremely helpful!! I've been connected with several different live support people and all were very knowledgeable and VERY helpful!!! Great product! Easy to Use!

Review Source

HA

Hilda A.  
Facilities Operations Manager  
  
Used the software for:

### "Excellent product!"

February 16, 2016

5.0

This gets used a lot for our business internal and external surveys. The customer service chat is top notch and very knowledgeable. Would highly recommend.

Review Source

PB

Phil B.  
President  
  
Used the software for:

### "We have used Key Survey for years. Great stuff."

October 31, 2015

5.0

We use Key Survey for all our online research. Works almost perfectly and when it doesn't the staff is fantastic at problem solving.

Review Source

TK

Thorsten K.  
Chief of office of Airworthiness  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Easy to setup commands."

January 7, 2025

3.0

Pros

Key survey offers a full permissions towards your, you can set instructions while creating survey forms and logical instructions are high allow and make the forms very differential.

Cons

I appreciate them for keeping their studies though they should improve on their graphics.

Review Source

VR

Verified Reviewer  
Global SHEQ Director  
Management Consulting  
Used the software for: 1-2 years

### "Enhanced survey tool for more accurate data collection "

December 18, 2022

5.0

With Key Survey, I am able to design relevant and professional surveys to gather feedback from my key stakeholders, customers, workers. The data can be cleverly analyzed to determine trends or perform predictive analyses on the market.

Pros

The most impactful feature in Key Survey is that it is well designed, simple to use, interactive and fully customizable. The Survey Questions can be re-routed based on a specific response by the person completing the survey. This relieves frustration as the User won't need to keep clicking "Not applicable". It is quite intuitive and has the capability of collating more specific and accurate data.

Cons

There are no aspects or features that I have encountered which were difficult to use. I personally think that the price point is aligned with its competitors - however, my I.T. team thinks that it is overpriced.

Review Source

MP

Mat P.  
Sr. Director, IT Operations  
  
Used the software for: 2+ years

### "Overall feature rich software compared to competitors"

June 19, 2017

3.0

Pros

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Review Source

Response from WorldAPP

June 21, 2017

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

BV

Bill V.  
President  
  
Used the software for:

### "A surprisingly comprehensive and affordable system with a small company feel"

June 26, 2015

5.0

Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect. PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update. CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

Review Source

SL

Saul L.  
Customer Insights Manager  
  
Used the software for: 2+ years

### "Great value for the money"

June 20, 2017

4.0

Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Review Source

TT

Travis T.  
VP Organizational Development  
  
Used the software for: 2+ years

### "The Best Survey Tool I've Ever Used"

June 15, 2017

4.0

The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Pros

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Review Source

SK

Susan K.  
Knowledge Center Team Lead  
Automotive  
Used the software for: 2+ years

### "Love Key Survey! "

June 15, 2017

5.0

I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Review Source

MG

Maria G.  
Student Experience Marketing Manager  
Education Management  
Used the software for: 2+ years

### "Best solution ever!"

June 15, 2017

5.0

Better reports and experience for staff and clients.

Pros

Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

Cons

While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help. But honestly this an extremely small inconvenience for the most part this system is amazing.

Review Source

TH

Tyler H.  
Operations Manager  
Construction  
Used the software for: 2+ years

### "Great for our use (customized, branded surveys)."

June 19, 2017

5.0

Logic has been great on surveys, branding, and additional question types.

Pros

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

Cons

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Review Source

DB

Dave B.  
Director of Global Quality  
Machinery  
Used the software for: 2+ years

### "very easy and great tool"

June 28, 2017

5.0

good results and easy to use once you know how to configure

Pros

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons

getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

Review Source

LE

Lori E.  
Customer Experience Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Long time customer, best product for my needs"

June 15, 2017

5.0

Ability to survey our coworkers and customers with ease of modifying the survey when needed

Pros

Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Cons

Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Review Source

BY

Berje Y.  
Owner, President since 1976  
  
Used the software for:

### "Extremely logical and user friendly."

August 25, 2015

4.0

It lets the user control all aspects of E-surveys. From composing of questions, making corrections, setting launch date parameters (which day and time to switch it on, when to shut it down) reviewing results instantLy with clear bar graphs and exporting data to SPSS or other software for more rigorous stats. Most importantly it is rightly priced. We have used Key Survey for more than a dozen projects and are extremely happy with it. Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well.

Review Source

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