# Page 2 | Key Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Key Survey the right Survey solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40388/Enterprise-Survey-Software/reviews --- Key Survey 4.6 (40) [View alternatives](https://www.capterra.com/p/40388/Enterprise-Survey-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Key Survey ## Showing most helpful reviews Showing 26-40 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jessica K. Marketing manager Used the software for: 2+ years ### "Good software. fairly easy to use. " June 15, 2017 4.0 Pros Ease of use, the survey platform has definitely improved over the years since I started using it. Easy to change question types. Cons Altering the look and feel seems limited. I felt like I could only easily add a logo but there was not much I could alter throughout the survey. Review Source GK George K. Adolescent Tobacco Cessation/Prevention Coordinato Used the software for: ### "My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff" January 14, 2016 5.0 I used WorldApp KeySurvey in 2014 and 2015. There was a large learning curve for me however the customer service I received and technical support helped me along. I use the software in our schools with students. I continue to fine tune the survey questions because I believe WorldApp KeySurvey will work only as good as the questions. A significant challenge for our non profit organization being located in Canada is the US exchange rate at 40%. Please provide future quotes in Canadian Dollars. Thank you for your assistance. Review Source AK Ann K. Used the software for: ### "Customizable, well-supported solution" July 14, 2015 5.0 We have utilized WorldApp's Key Survey solution for nearly ten years. We have found Key Survey to be a powerful, comprehensive survey solution that supports many areas of our business. From client satisfaction surveys to workflow dashboards, Key Survey has it all. The online support staff is extremely knowledgeable and always willing to help. Our customer service representative and account managers are highly attentive and always go above and beyond to support our needs. I highly recommend Key Survey and the WorldApp team! Review Source dP debbie P. President Used the software for: 2+ years ### "always positive" June 19, 2017 4.0 Pros ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest. Cons there is nothing is dislike about the software and yet the requirement to make us use 100 characters Review Source DC David C. President Used the software for: 2+ years ### "High end survey solution with all the bells and whistles." June 19, 2017 4.0 Pros Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive . Cons Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations. Review Source PG Peter G. Used the software for: ### "Best survey tool out there. Period. " April 28, 2016 5.0 Survey tool is absolutely the easiest to use from amongst several I have tried. And, loads of sophisticated functionality available if you need it. Response time is lightning fast, data is captured effectively and in a format I can easily use. And, the support staff is incredibly knowledgeable and helpful. Can't say enough good things about KeySurvey. Review Source LH Lara H. VP, Marketing Used the software for: ### "Customer & Product Review" April 25, 2016 5.0 Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing. Response times, product knowledge and problem solving are excellent! Review Source RT Robert T. Vice President Used the software for: ### "I've been an avid customer of Key Survey since 2003. Great product. Very professional. " September 17, 2015 5.0 Key Survey is very easy to use. creating a survey can be done quickly without any programming knowledge.Great reports and ability to bring logic into the survey.Customer service has been exceptional. KeySurvey's staff continue to improve on this product. Review Source KH Karin H. Used the software for: ### "Very helpful (and patient) support people." August 10, 2015 4.0 When I need help with a programming issue the support people are patient and clear in their instructions. When I need something special, or something changed right away, my sales/customer service person, Jim Hatcher is exceptional. Review Source JS Janet S. Marketing Specialist Used the software for: ### "Really simplifies creating a survey" March 23, 2015 5.0 The best thing about Key Survey is the customer service. They are always ready and willing (and patient) to help you with whatever you need. The sales support is also great. Review Source LC Lacy C. Consultant Hospital & Health Care Used the software for: Less than 6 months ### "I helped my client source a survey vendor and Key was the best fit. " June 19, 2017 5.0 Reliable recommendation. Pros An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained. Cons It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type. Review Source CC Cécile C. Director Market Research Used the software for: 6-12 months ### "Very user-friendly software for configuring responsive and attractive surveys. " June 15, 2017 5.0 Pros Top software and responsive customer service always ready to find a solution to your problems. The software offers easy-to-set parameters. Cons Nothing, for the moment I have not seen a negative point to the use of this software. To see in the following months of use ;-) Review Source AS Andy S. IT and security specialist Used the software for: ### "Easy to set up, customize, analyze and manage - data collection and management" May 30, 2014 5.0 Surprised how good it actually is. and I liked it's support and sales teams - patiently and effectively they set up everything i needed. Review Source EK Eileen K. Research Manager Used the software for: ### "Jim Hatcher et al are GREAT!" April 8, 2015 5.0 Great product and service all around. Thanks! Review Source AC Angelica C. Manager Used the software for: ### "easy to use" March 12, 2018 4.0 Pros you are able to make surveys and really find out what you need to improve in your business. nothing better than getting feed back from customers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.