Who Uses This Software?

iSolved Time is tailored for the small to mid-size marketplace.


Average Ratings

122 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • iSolved HCM
  • www.isolvedhcm.com
  • Founded 1992
  • United States

About iSolved Time

iSolved Time time and attendance replaces manual punch clocks and time sheets with a powerful time tracking system - in the cloud. It combines a host of time collection options with powerful SaaS technology for managing your employee time. No matter what tools you need, every time clock, each application module, and all services combine to create a solution tailored for clients with 50+ employees.


iSolved Time Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

iSolved Time Reviews Recently Reviewed!


Quite possibly the worst software I have ever used...

Sep 09, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Cons: The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Recommendations to other buyers: Find out EXACTLY what you need. If you have users that will punch into a computer terminal each time, software like this may work for you. If you have mobile users, make sure the app will work on ALL devices. Make sure its easy for a non savvy user. A guy who mans a shovel for a living may not be able to do what your IT staff can. Make sure you bring field users into the evaluation process and use your most difficult "old school" employee to do so. EXPECT your employees to try to cheat the system as well. Have some people try to cheat and see how easy it is. DO NOT let your IT staff and payroll department choose the software. EVALUATE the software on how easy it is for the USERS to work with. Your IT and payroll staff can be trained and really should already comprehend software like this. Your labor and common employee are going to be the problem.

No Communication

May 03, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: They do not return your phone calls!!! We first called to try and get more licenses and were transferred to different people who never returned calls. After that we decided to go with another system due to not being to get return calls to get all of our employees licensed. We then called back and left messages to call back and neither ever did. Finally, we sent emails in requesting to talk about the cancellation and a transition period. 1 month later we received an email back saying our service was canceled. Finally called and got a hold of the customer rep who said "oh yeah I just got an email from finance forwarded to me that you guys wanted to cancel" we had to explain we wanted to work on transition period, had someone actually returned phone calls then they would know. Our bill was paid through the end of the month so we wanted to keep services until then. He set us up to cancel at the end of the month. We tried calling customer support the week before canceling to see if we need to do anything else, also we were using them until the end of the pay period and wanted to know what we needed to do to pull the last of hours. NO ONE RETURNED OUR CALLS AGAIN. Luckily we logged in at 11:30 pm on 4/30/17 and pulled and hours summary, as the next morning we were unable to pull any other reports. The problem is we are a 24/7 facility and this caused issues. This was one of the worst companies we have tried to work with.

Pros: The system was easy to learn, their support team was very friendly. I don't have anymore pros to add to this.

Cons: Their customer service, sales and financing team are terrible. They do not return phone calls or assist in anyway. Reports are not user friendly.

Terrible customer service

Mar 29, 2017
1/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Whatever the issue is, either the response time is slow or there is absolutely no response at all. We have been a customer for several years, and had always been able to increase and decrease our number of licenses according to our business needs with no penalty. Recently, we added quite a few licenses and when we did not need them anymore, we were told that we would have to continue to pay for them for a period of one year. We have gone to the extent of involving our attorney, who has sent several emails as well as letters but he has not received any response back at all either. I have never worked with a company that operates like this and we will be discontinuing our service with them immediately.

Pros: The software is very functional

Cons: Terrible service, more expensive than others

Apr 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: The Morrison Center is an Performing Arts Center on a the campus of Boise State University. We basically operate twenty-four hours a day and seven days a week with 100 - 150 stagehands between part time and students. Up until the TimeForce clock we were still using an old time clock and then hand writing the times to paper to be able to send to payroll. We purchased the time force system (IQ 400) this past fall and for us it took some extra work because of the University OIT. But, the implementation team from Timeforce helped with every part of the install. Kelli Anthony, my main contact, was always so helpful. She help build the files needed for the system to run and was always there to help with any questions. I may have a pretty easy set up since I do not have benefits with students and part time temps, but I always felt I was as important of a customer as some big company with 1000 employees. When we started to send info to payroll Kelli and others helped with building spreadsheets that the University could except and made sure everything has worked for us here at the Morrison Center. Myself and the supervisors took the online classes to learn about the system during the implementation period. These were very helpful to the team giving them a good understanding of the system. Kelli spent many hours working with me to understand the admin functions of the program. The program is very easy to use which is important to myself because it is a time saver for us. The new time clock has brought about more accuracy to our payroll reports with less rewriting of time sheets and keeping accounts more up to date. The speed of getting reports following shows is new to us because we do not have to wait for the University to make reports for us has been another big advantage. We continue to try different parts of the report capabilities of this program and fine tune it to our direct needs is a large advantage.

Buyer Beware

May 09, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Timeforce has poor customer service and bad business ethics. They held my company files hostage and demanded payment for twice as much as I was using.

Pros: When we first signed up on the program it seemed to work well. Then as we got into the program it did not preform as well as we thought it would.

Cons: You can not get a quick overview of all employees at once you have to manually do each one it takes to long. The phone app does not work well.The program is hard to navigate. There is better out there but you get busy and stuck on what you have because it very difficult to change.

I use isolved to log my hours and track my paychecks at work.

May 10, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like that with isolved you have an app that I can use as I walk in and out of work to clock in and out. I also like being able to quickly and easily see my previous paychecks and update W2 or W4 info.

Cons: The software is not user-friendly in my opinion. I still don't understand all the functionality that comes along with it. I have essentially figured out how to use it for what I need to and not dug any deeper. The best example of something annoying about it is clocking in and out from my phone. After opening the app there are about 5 or 6 clicks I have to make to record a timecard punch. It took me several weeks to realize there was even a way to see my employees hours. Just really messy confusing layout.

Overall: I am able to clock in and out from computer or phone and I am able to see my paystubs.

Apr 01, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Our company is a mining and manufacturing company with multiple locations. We had been using a different company (ADP) for our time and attendance as well as payroll. Their solution was so complicated, their implementation and customer service was difficult at best. In short, ADP was not meeting our needs and had no desire to help us. We needed software that helped us gather time and attendance information in a simple and straightforward way. It needed to offer some flexibility and customization to allow us to tailor the software to our needs. We also wanted to be able to collect the time and attendance information and pair that with our existing accounting software so that we could process payroll in-house and eliminate redundant data entry. Our decision to change from ADP to TimeForce II was really pretty easy. The sales team went out of their way with multiple demonstrations. They were able to answer our questions and help us find a solution that met our needs. The implementation process was smooth; the staff at TimeForce helped organize the transition well. The best thing about the implementation was the good customer service we received. It was apparent that the people at TImeForce wanted us to succeed, and we were important. TimeForce has been very easy to use. Their system is logical, and with a little help from the implementation team we were able to figure out how to use and function within the software. Changes we used to have to call ADP to make we can do ourselves. The transition to TimeForce has been a success for our company. Collecting time and attendance is easier than it ever has been. It works well with our existing accounting software for payroll. The continued customer support has been excellent as well.

iSolved

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use this for our timecards and so far its the best system I have used. The manual is easy to understand and the program is easy to use. I love how you can see your previous pay stubs at anytime and look at your vacation and sick balances. Before we had to wait for our pay stubs to come out to see what we had. It easy to submit sick and vacation time (compared to other programs).

Cons: It has been slow at times, not allowing me to clock in or out but that might just be a server issue and not the actual program.

Overall: Great program. This is the easiest time card program I have ever used. It allows employees to see so many details, that it eliminates the need to ask your supervisor for numbers. I would recommend this to everyone.

Super Easy to Use!

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We use this time card tracking software at work and I like the fact that I can log into my computer to clock in and out and that I can verify my time at the end of the pay period even if I am not in the office. I can also view the accumulated work hours and my past time schedules.

Cons: The main complaint I have is, at times, the system is slow to clock you in and out and it does not always register the punches when they are entered. Therefore, HR has to adjust the time or enter the punches to reflect the accurate time worked.

Apr 02, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a local retail pharmacy with 5 locations and 4 different corporate payrolls. Our payroll rules are very complex with pay differentials, call pay, employee transfers, and a variety of accruals. We also want our drivers to have access to punch remotely. Our previous software company promised upgrades to meet all of our needs when purchased. Five years later, we still had not made any progress and the technical support we received was marginal at best. Our company searched for a new software alternative that didn't break the bank but could accomodate all of our requirements. We were very impressed with the Timeforce software and the sales staff but were skeptical based on our previous experience. Therefore, Timeforce provided numerous webinars and one on one demostrations to abate all of our fears. After months of research, we were convinced that TimeforceII was the payroll system for us and we purchased it in August of 2012 along with the advanced scheduling system. Kelli, our implemetation specialist, was fantastic. Thru questionairres, goto meetings, and many phone conversations, Kelli was able to learn our payroll and setup the system. We went live in October of 2012 and have never looked back. Of course, once we went live, we had a few issues but Kelli was with us every step of the way and made sure we were completely satisfied with the product before turning us over to tech support. Timeforce has cut our payroll processing time down from 3 days a week to less than a day currently. It is easy to learn and there is always someone available to call if support is needed. I would highly recommend Timeforce.

Capterra loader

Great Service

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Isolved has allowed us to streamline our HR Department by combining all the modules in to one database. The reporting is great and the customer service is amazing

Cons: The ESS could be more user friendly and they are just at the beginning of being Mobile friendly. They have a lot of work to do on their App.

Overall: Had increased efficiencies in my department

Capterra loader

Multiple Features

Aug 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Forcasting PTO for current and upcoming year. Helps for planning vacations.

- Preview Paycheck. Can see the potential breakdown of pay before pay day.

- Multiple options for clocking in and lunch breaks.

Cons: You can access the website via mobile or app but they don't have all features available.

Apr 03, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Our company, Big Sandy Regional Detention Center, purchased TimeForce II & the V-800 Biometric - Ethernet Clock, with the Full Implementation Service added in 2012. I am so glad that we purchased the Full Implementation Service; our Implementation Project Manager was Kelli Anthony. I could not have had a better person to work with; Kelli was patient, understanding & so knowledgeable about the system. I recommend that everyone purchase the Full Implementation Service to make sure your system is set up correctly. I love our system! Before we purchased it, our time cards were a mess - employees would forget to punch in or out, they would make the mistake of using someone else's card, etc. Now we have a system where the employee puts in their assigned number and then places their finger in the slot for the system to get their fingerprint; this way no one can punch anyone in but themselves. I also love all the reports you can print from the system; timecards with notes, a summary of the regular, sick, personal, overtime, leave without pay, holiday pay, etc., accrual reports and so on. Before this system I was having to fix these reports manually which took a lot of time. Learning the system does take some time, but then anything new does. When you learn it you will be so pleased with everything you can do with it. I definitely do not want to go back to the old way! When you have a problem you call technical support and they will remote into your system or explain to you what to do to remedy the situation. Once again I love this system & I highly recommend it!

Aug 27, 2013
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: IntegraCore is a third party logistic company located in Salt Lake City, UT and Atlanta, GA. While we are considered a small employer, we continue to grow at a rapid pace. Our previous timekeeping system was not able to keep up with our demands and lacked the features our managers and human resource department needed to manage our time and attendance policies. Our Utah location is currently using TimeForce while our Atlanta location was brought on to use TimeForceII in May 2013. The implementation process was lengthy; however, it was due to the amount of work each Infinisource account manager had on their plate, which made it difficult to get through the implementation phase as scheduled. My account manager, Michael D., worked long hours to ensure every detail was not overlooked. The launch was a success as we opened up the system to all Atlanta employees and managers in May. We are preparing to upgrade our Utah based employees to TimeForceII by the end of the 2013 year. The anticipation of having a more robust system is exciting for our employees and managers. The service provided by my implementations account manager was top notch! He was knowledgeable about the products and services. Any glitches were easily and quickly corrected. As for the heavy workloads carried by each account manager, Infinisource quickly resolved this issue by expanding their headcount to manage the workload. We are now considering moving our payroll services over to Infinisource's TimeForce software.

Does what it needs to do

Jun 24, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Full spectrum HR software, mostly easy to use with some odd quirks in the UI. We use across our organization of 600+ for all of HR needs from payroll, to taxes, to benefits, direct deposit, etc. Not the prettiest thing in the world but as a backend system it doesn't really need to be. We have also integrated our time clock system as SSO through this system which works nicely.

Cons: Kind of an ugly interface, however that is entirely subjective. I would recommend this software for use in a small to mid size company.

Overall: Full featured and reliable software for HR management, I would recommend this for use at a small to mid sized company. Interface is not pretty but it is easy enough to find what you are looking for within a moment. Have never had to engage the support team which is a plus.

Nov 26, 2012
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

Comments: This is not for a small business unless you are an IT wiz. We have 6 employees and wanted an efficient way to track job costing. The clock the salesman told I was getting is not the one that showed up. However I could pay to upgrade to the clock I wanted. Installation took 2 weeks. We got so many different instructions on how to use the clock that we gave up and just kept trying everything until it worked. Now just days out of warranty we have lost connectivity with the clock and they won't help at all. It is completely un-usable.

Vendor Response

by iSolved HCM on November 28, 2012


Ms. Pokuta,
I sincerely apologize that your experience with Qqest has lacked the quality that we pride ourselves on. Looking through your account history, it does appear that there was some miscommunication regarding the time clock although you and I were able to work together and get that resolved.

It seems that your Extended Service Agreement (ESA) which entitles you to unlimited Technical Support, Hardware Warranty, access to our Support Site, Webinars, and TimeForce updates expired on August 10, 2012; however I would be happy to offer a one-time call in to Technical Support to help you resolve the issues you are currently experiencing with the clock communication. If you would like to contact me directly, I can then put you in touch with a technician to assist. I can be reached at 800-697-7010 ext. 2604.

I am hopeful that you will grant me the opportunity to help.

Best regards,

Aimee Fenton
Customer Service Mgr.

Saved a lot of time

Dec 13, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: We use to rely on Excel sheets to keep track of time because we had only 2-3 employees when our company was small. Once we expanded and had 5 employees, it was very time consuming to keep track of each employee's arrival, departure, break time etc. Once we installed Time Force and set it up.... Time tracking was a breeze. It calculates Overtime and allows us to define rules as needed. It has the option to set rules for breaks, vacation days etc. It also allows us to make notes on days of absence so that we can keep a track record of an employee absence excuses.

Pros: You can see, who is in and get a status of all your employees in one snapshot. You can run various reports according to departments.This helps us create the schedule in each department separately. The report gives a very good view to display coverage of shifts.

Cons: There are some errors that keep popping. The customer service takes forever. We have to be on hold for a long time.

Recommendations to other buyers: If you have more than 3 employees, this is a good software for time tracking.

I am my company's WFM and I use iSolved to track attendance and approve/deny tie off requests.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is very easy to follow and easy to understand. Agents can easily clock in and out, and adjusting their punches is simple as well.

Cons: The PTO balances can be extremely confusing. As it does not update until the payroll is processed, it can confuse agents as to how much PTO they have. I have been able to figure it out and explain it to them, but it is not transparent.

Features seem to be a little outdated but the support staff is always helpful.

Nov 09, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Really, I'm just used to using it. We don't utilize most functions. Our system may be a little outdated.

Cons: Fingerprint option is undependable and the card access has never worked. Again, our system is older.

I like some of the features of this program, but bugs in the system make it frustrating.

Sep 08, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like how this program is pretty easy to use--especially the 'go' app. Logging in is easy, time punches are easy, and seeing my time card is a cinch.

Cons: I have experienced bugs multiple times with this software. The most common bug is my time punches not holding, through using my 'go' app combined with the online PC website. I will punch 'in' or 'out' on my computer or phone, and find that the system did not save my punch (randomly). This ends up changing my entire time card, which, as an employee, I cannot fix.

Easy to use time recording app

Mar 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: TimeForce helps recording the time for team members when they check in to the office and leave the office. It helps the accounts team to see the office timing covered by team members.

Cons: Helps with reporting needed for payroll distribution. Helps with managing the team info such as their office timings and leaves.

Great Program!

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to follow! Tracks time in and out, access to request time off/track time off, employee information and pay scale

Cons: Wish I had access to make adjustments to my information instead of having to log into the HCM but that may just been a permissions option I do not have as a user.

Attendance management with TimeForce is Awesome

Feb 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: TimeForce let us manage the attendance for team members with an easy manner. The software provides a very easy to use interface which helps taking attendance for team members.

Cons: The employee record can be managed easily and the team hours report can be exported for payroll purpose.

Great Product and Simple to use

Jul 26, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: It is simple to use and I really like how if I am in a hurry I can add an employee with very little information and then go back later and add the detail. I always receive the best and fastest service from the start of every phone call to the end.

Cons: There are a couple minor things that I wish were more flexible, then again if my boss was more flexible it wouldn't be an issue :-)

Recommendations to other buyers: This is my first job doing payroll, which is not my favorite, but by using the bio-metric time clocks with this software it has made tracking time a lot easier and more accurate.

Makes payroll easier!

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Works smooth with employees and helps administer payroll that much faster and easier. Gives quick view to preview check and time off features.

Cons: Add/edits aren't immediately reflected and instead have to hit show results for the time card to be updated.

Time Force is terrific for our school district

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, easy to use, easy to read. Our employees have nice access to their information. Payroll reports are good. Great value for a cash strapped industry as well. Tech support is superior to other software support I have had to use.

Cons: Report to print feature is not quite what I would like. Small print on reports if in IE. Firefox is better but I don't like Firefox. Could be settings that I haven't figured out.

Recommendations to other buyers: Check out other software features and you will see Time Force has better features at a great price.

Absolute Nightmare

Dec 28, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: It is SLOW as molasses, it randomly duplicates and deletes punches, I have sometimes spent several hours of a day working on my time card. It often miscalculates fringe time available as well. All of my colleagues find it equally infuriating.

Easy to Use Portal

Jan 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We used TImeForce for many years in my company, it was user friendly, but looked outdated and needs a more modern face.

Not a worth while product!

Aug 12, 2016
1/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
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Pros: Not a fan of the product at all! It sounded great with the sales pitch but once I actually delved into the system, it was a disappointment.

Cons: I was sold on this software by Qqest who use to be our payroll agency. I was disappointed with the program because the program came in a package with features I did not need nor use. I could not customize nor tailor these features at all. There are lots of bugs in the system and customer service seems to blame all on user error. I would not recommend this product.

Recommendations to other buyers: Read reviews on this product and take them all with a grain of salt. Sales does a great job of selling the product but once you buy the product you're basically on your own.

Great Scheduling Program

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I haven't used this system for long, but it does seem to have more perks than other systems I have worked with.

Pros: I love that you can see when other employees are scheduled off. No other schedule system I have worked with has provided this perk.

Cons: Sometimes it's a little difficult to navigate. It seems like there is a lot of stuff and it can get confusing for a first time user.

Timeforce-Worth my time!

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The only reason I did not rank this product a 10 is because I have not used all of the other Employee time clocks out there, but Timeforce is pretty high up there in my book. I enjoy not having to stand at the front desk and check in, here I can log in from my computer with ease. The best aspect would definitely be the ability to actually view my previous clock-ins which gives me peace of mind.

Cons: If anything, I would say the private information that can be seen on the view screen but this can be simply adjusted in options.

Recommendations to other buyers: Give Timeforce a go, it is very transparent and easy to use.

Easy Peasy

Sep 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Extremely individualized with a unique log in for each employee. I am able to easily access and manage my times and payroll without having to contact HR.

Cons: Periodically I will have issues with logging in to the system itself. I do find it easier when I am on wifi and also when my location is turned on.

Great Product. Great Installation Support.

Apr 14, 2014
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The implementation process was an especially challenging time for us because our internal project manager went on an unexpected six-week medical leave before the implementation was complete. Our Timeforce II Implementation Coordinator provided extensive additional support and kept us in the implementation phase to provide support during our project manager's medical leave. She literally walked us through our first couple of payroll runs to make sure we were comfortable using the system.

Cons: The Admin Function takes some training to master. However, high-quality customer installation support makes this virtually a non-issue.

Recommendations to other buyers: We were given a demo log-in and had time to play with the system during our evaluation process. I specifically included several staff members who experienced significant difficulties with our prior system. My staff had not had the benefit of any training on Timeforce II prior to the demo. Without exception, their feedback was positive.

This is a great program for employees to clock in and out on. It is user friendly.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I enjoy being able to use this program to keep up with my time at work. It also allows you to view your paystub and keep up with your PTO.

GREAT PRODUCT TO TRY!

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product in my opinion is one of a kind and very easy to use and enter information for your employees.

Cons: The only con to this is only a handful of times have I ever had it to freeze or I put something in that I had to call support to help me correct bc it wouldn't let me on my own.

Streamlined Payroll

Oct 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: System is quick and easy to use and make our processes more streamlined. I love that we have everything all in one place rather that using multiple systems.

Cons: The onboarding piece is limited but overall we are extremely happy with our use of the system and how it helps our employees.

Let us record employee time information

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Timeforce helps recording time information for the employees. It helps providing a time summary for daily work which we share with team.

Cons: helps with managing time entries and helps with reporting. Helps us taking the data into a CSV file for better filtering

Great Implementaion Manager

Apr 18, 2014
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The very best part of the this software is the implementation project manager that was assigned to our company. She worked above and beyond to make sure this program would integrate with a new financial software that our hospital was going live with at the same time as the time and attendance. She went through multiple rebuilds to meet the requirements of the financial software. The cost on this product was very affordable for the size of our hospital.

Cons: Taking a new payroll software and TimeForce time and attendance package live simultaneously was a challenge. It was definitely a good decision to purchase the implementation support. A detailed support manual would be very beneficial when building policy groups and export codes, etc.

Recommendations to other buyers: Consider using the TimeForce payroll package with the time attendance package. Integrating two separate products was a challenge.

Time tracking solution for Payroll

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Helps with time tracking. It leads our HR team to manage payroll accordingly each month for the contractors. Helps with easy to use interfaces which let our contractors manage their times accordingly. Helps with quick reports.

No extended service agreement? You are on your own.

Mar 06, 2014
3/5
Overall

2.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: This is a comprehensive system that will deal with the timekeeping needs of many businesses. Once it is set up properly, it seems to work well.

Cons: Once your service agreement ends, you are completely on your own. You cannot log into the support site and therefore cannot access even the most basic self-help documentation. No FAQs, no Knowledge Base, no manuals. I understand charging for the live help and even patches and upgrades; this is fairly common, but not offering any self help options at all can leave IT professionals tasked with maintaining the system completely at the mercy of those who must purchase the extended service.

Recommendations to other buyers: Be wary of promises made by the salespeople, and be absolutely sure to budget for the extended service if you want to rely on this system. It is fairly complex, and there is a good chance that you will need some assistance if anything goes wrong.

Apr 02, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We went with the QQest Timeforce II and 1 time clock. We are a Fish Processing Facility with a large seasonal work force. Ease of use and multiple departments were concerns and Timeforce works extremely well for us. The installation was painless and the QQest staff was very knowledgable and helpful. If it were not for our internal company issues we would have been up and running in about 30 days. Before TimeForce I had to manually enter every time clock punch for aproximately 60 -80 people every two weeks during our season. Our old time clock would not talk with our payroll software. It took up to 1 to 2 days to get payroll ready for printing. After Timeforce I can review, export, import and have payroll ready to print in about 2 hours. What a time saver for me! I haven't had to contact support since our going live Oct 1, 2012. So what I have needed may not be typical. I think the program is realitively straight forward. I know I have not fully utilized the program's potential but for the parts I am currently using, I am very happy.

May 09, 2013
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: MPC began working with TimeForce in early 2012. We had been using an ADP product that we did not understand and that did not offer the support we needed. We are a small but growing organization, and we run with limited staff. We currently have 200 employees in two facilities across the country from one another; I am not only the HR Director, but I also process payroll weekly. Time and ease of use is critical for my personal success and sanity, as well as the organizations. TimeForce saves me at least four hours a week and that is a huge gain. The implementation was maybe two weeks of just making sure the system was built correctly, and then we were off and running. Setting up the time clocks on our end was probably the most difficult and time consuming piece of the implementation. John Amador helped me to train the Plant Managers on how to enter and correct time, and he has been with me every step of the way if I have a question or need help figuring out an issue. We are pleased with the product and the service!

HR system for work

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, along with being able to print prior paychecks earlier, look at your time off and vacation time quickly on a easy overall dashboard

Cons: Password changes. The frequency and complexity of a password seems a little much for this type of software. Other than that minor issue, no issues with ISolved

Overall: Easy to access benefits and time off hours left so I can easily request things for myself or my child.

As a user of this product, I feel that it fulfills my needs over all.

Oct 16, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Ease of use and a good user experience. It is easy to locate all of the necessary information (pay, time off, human resources info).

Cons: I dislike that some of the functionality can only be changed by my system administrator. For example, I am unable to edit my own time off requests and therefore have to email my HR contact to delete and/or edit my request in the event that it changes.

Quick Books Users Beware

Aug 29, 2018
1/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: This software is easy to use. The support personnel are very kind and understanding.

Cons: Before you sign a contract with iSolved, make sure your system talks to the iSolved software. Quick Books DOES NOT.

Overall: Every single payroll, I had errors and had to wait on hold several minutes and sometimes not getting it resolved until the next day. Payroll is only 10% of my job. It turned into 30% with delayed payroll to my employees which is unacceptable. I called to cancel the contract. No such luck. I had to fulfill the contract in full.

If you use Quick Books, DO NOT DO IT. I wish someone would have warned me.

Unhappy with customer service

Jan 29, 2016
4/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and reports are easy to create.

Cons: Customer service. They will not provide any service unless you pay them first.

Recommendations to other buyers: There are numerous other products out there that are less expensive with free customer support. Be sure you need all the functionality and prepare to pay for any support or upgrades.

Jun 11, 2013
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

Comments: I work for Special School District, and we began using Timeforce approximately six months ago. It was very slow getting started and getting all components (time clock and online site) to communicate to one another and work together. One suggestion for improvement would be to have an on-site technician to come out and get new users up and running. In the very beginning, as well as recently, we had trouble getting in touch with a representative to help us with various issues along the way. Not being able to get issues resolved quickly ends up allowing the work to pile up on one person to go back and enter, missing time while the system was having issues. We did have a positive experience with one in particular customer support person. Overall, the system serves its purpose well for documenting time. However, customer support has been very frustrating, and our district is blessed to have someone managing the system who is able to quickly learn and able to troubleshoot.

Great system! Easy to use and everything is right there for you.

Oct 03, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the PTO function. You can see exactly how much time you have used and how much more you have to use.

Cons: The only thing that I would change is the couple of steps it takes to actually sign into isolved and how many times you are asked to change your password. It seems like when I finally remember it, I am asked to change it.

Lisa Hammond

Dec 04, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Caller ID feature of clock ins. Very easy to use, and follow the clock in procedure.

Cons: Unable to quickly see the notes to changes in EEs PTO/Sick time. No webinars for teaching

Recommendations to other buyers: Always call the tech department, they are wonderful in helping

Our agency has used TimeForce for a little less than 2 years.

Aug 18, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: TimeForce is easy to use and our transition to staff using it was relatively painless. TimeForce has pretty good technical support.

Cons: Sometimes the wait time for phone support can be lengthy. Some tech support staff are to aggressive with the changes they want to make to "fix the problem" and cause other issues.

Recommendations to other buyers: The product has saved us work time when processing payroll.