RezStream

RezStream Cloud PMS

4 / 5 8 reviews

Who Uses This Software?

Perfect for small independent properties 50 rooms or less (b&b, inns, cabins, campgrounds, hotels & motels)!


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $70.00/month
  • Pricing Details
    5% discount for paying for 1 year in advance
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RezStream
  • www.rezstream.com
  • Founded 2005
  • United States

About RezStream Cloud PMS

RezStream Cloud is a modern reservation software and online booking thats easy to use, simple to access, and improves your efficiency! This dynamic solution gives you the freedom and flexibility as redundant tasks are simplified and the business is accessible from anywhere.


RezStream Cloud PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

RezStream Cloud PMS Reviews Recently Reviewed!

User friendly, safe, easy customization, making our work so much more easy and efficient!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly, safe, lots of possibilities to customize.
occupancy map shows availability and blocks very efficiently
Communicates without issues with the booking engine and also here you can adapt things to fit your business model

Cons: That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

Overall: We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem.
The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there.
The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed.
The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment.

You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc.
I feel the system is very user-friendly.
The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands.
We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.

Not ready for Prime Time

Dec 23, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: not much but it does do a decent job of capturing reservations but not much more.

Cons: It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

Overall: We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Rezstream Cloud Transition

Feb 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the most part the transition to the cloud version has been good. There are a lot more features and once you learn it (which is pretty quick) it is easy to use. There are some features that they are working on to make it even easier. There are some bugs that we have discovered and the customer service is excellent in that they are addressing them and are very responsive.

Simply the BEST decision ever made for my business.

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't be happier with Rezstream Cloud PMS.

The BE
The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless.

The Cloud Interface
My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours.

Customer Service
I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done!

Noticeable Improvements
Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer.

Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites.

Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before.

Summary
We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line.

Simply put: Rezstream is a weapon.

Already good but should be excellent

Nov 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only reason that I gave the RezStream Cloud PMS 4 instead of 5 stars is a lot of the features like more flexible searches and that will make it a 5 Star product are not there yet. The features it has today are head and shoulders better than the desktop version. I'm really looking forward to the future enhancements. I do not regret making the change and would do it again! As always Rezstream's customer service is outstanding!

quick to learn....a couple of flaws from the last program....

Nov 04, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: disappointed that guests can't buy gift certificates online and print them out like the old rezsteam software....that is a big loss in our income
when I get an online reservation and need to go into Shift 4 for cc info....I have to go back and forth between shift 4 and the reservation to put info into my cc processing machine
can't figure out how to merge contacts...every person that makes another reservation comes in as a new contact
don't like that guests don't put down source of contact and reason for stay
would like it if guests wrote in estimated time of arrival

Accessibility is great, overall it works very similar like Rezstream software

Nov 04, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros are:
- we can access it from any where and no longer depend on our own server
- the occupancy map and the way it works ties pretty much with the Rezstream software we had
- more possibilities to send out letters from the system by email, great letter templates
- overall more possibilities to manage the system ourselves (mostly booking engine features)

Cons are:
- we find that we need to take more steps to find certain info
- changing existing reservation dates is less easy
- changing rates / discounts on existing reservations takes more steps, a bit more 'complicated'

we'd love for the notes to be visible along with the other info when you click on a reservation. (where the screen splits up and shows the summary of the reservation)
this is where we post arrival info of guest for example

Love it! Love it! Love it!

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Transition from our old software to RezStreams cloud based program was effortless. They took most the work out of our hands. Our stress levels are reduced because of the ease in using the program.

Customer service is a live person. They are friendly, courteous, and dedicated in helping solve any issues you may have.

We would recommend this program to any small business like ourselves, anytime!