RezStream

RezStream Cloud PMS

4 / 5 17 reviews

Who Uses This Software?

Perfect for small independent properties 50 rooms or less (b&b, inns, cabins, campgrounds, hotels & motels)!


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $70.00/month
  • Pricing Details
    5% discount for paying for 1 year in advance
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RezStream
  • www.rezstream.com
  • Founded 2005
  • United States

About RezStream Cloud PMS

RezStream Cloud is a modern reservation software and online booking thats easy to use, simple to access, and improves your efficiency! This dynamic solution gives you the freedom and flexibility as redundant tasks are simplified and the business is accessible from anywhere.


RezStream Cloud PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

RezStream Cloud PMS Reviews Recently Reviewed!


User friendly, safe, easy customization, making our work so much more easy and efficient!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly, safe, lots of possibilities to customize.

occupancy map shows availability and blocks very efficiently

Communicates without issues with the booking engine and also here you can adapt things to fit your business model

Cons: That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

Overall: We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem.

The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there.

The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed.

The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment.

You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc.

I feel the system is very user-friendly.

The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands.

We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.

Not ready for Prime Time

Dec 23, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: not much but it does do a decent job of capturing reservations but not much more.

Cons: It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

Overall: We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Simply the BEST decision ever made for my business.

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't be happier with Rezstream Cloud PMS.

The BE

The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless.

The Cloud Interface

My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours.

Customer Service

I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done!

Noticeable Improvements

Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer.

Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites.

Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before.

Summary

We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line.

Simply put: Rezstream is a weapon.

Our B&B has used Rezstream for 3 years now. Our experience with Rezstream has been great.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the simplicity of the Occupancy Map and the (relatively) new ability to change the rates and minimum number of nights on the fly with the Quick Rate Editor. We also like the invoicing feature, which we use for more than just the lodging.

Another feature that we use a lot is the ability to send letters, such as invoices and confirmations. The automatic letters prior to arrival and after departure are excellent as they relieve us of some of the responsibility.

Cons: I wish the software most more user friendly on mobile devices. We like the cloud because we can make reservations from anywhere, but going through the reservation steps on a mobile device can be difficult.

Overall: We are able to make reservations for our B&B and cottages as well as allow customers to book online. There are many automatic features that help give us more time for other responsibilities.

Iv'e been using Rezstream for approx. 2 yrs

Jun 10, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

Cons: I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

Overall: Very easy to see the check ins and outs for the day

Easy to learn the program. User friendly.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Web based makes it easy to enter reservations from any location and allows multiple users into the program at the same time from different locations. Makes it useful if conducting multiple sports shows at the same time. Prevents conflicting reservations. Like the home page that shows current occupancy, upcoming arrivals and departures and new reservations in one window.

Cons: Not especially easy to use on a cell phone because of th size of the open page. Cannot view the entire page in a cell phone window.

Overall very easy program

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like to ability to view, change and make reservations on my phone or at my home at any time.

The program itself overall is easy to work with.

Cons: There are certain reports that have not been created such as a travel agent reports. To track travel agent bookings for commission payments.

Overall: My front office runs efficiently with this program

Very pleased with res software program.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the use and customer support. The help section does answer many questions without having to spend time contacting the support team.

Cons: Not being able to have a waitlist report listing names & dates. That is the only additional report that I have need for at this time.

Straight forward use. Nice features. More costly than other products but worth the additional.

Jun 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the rebooking function. We were able to import customer base from QuickBooks which made initial startup easy.

Cons: Need more templates for letters e-mails to assist user in learning this part of product. This is a great part of the product that can promote customer relations.

Reliable, Easy to use for the most part. Excellent tech support. Extremely responsive.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can't say enough about the patience, proactiveness, professionalism and responsiveness of tech support

Cons: Unable to receive reservation notifications via email. Some processes aren't very intuitive. like creating special discounts, etc.

Accessibility is great, overall it works very similar like Rezstream software

Nov 04, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros are:

- we can access it from any where and no longer depend on our own server

- the occupancy map and the way it works ties pretty much with the Rezstream software we had

- more possibilities to send out letters from the system by email, great letter templates

- overall more possibilities to manage the system ourselves (mostly booking engine features)

Cons are:

- we find that we need to take more steps to find certain info

- changing existing reservation dates is less easy

- changing rates / discounts on existing reservations takes more steps, a bit more 'complicated'

we'd love for the notes to be visible along with the other info when you click on a reservation. (where the screen splits up and shows the summary of the reservation)

this is where we post arrival info of guest for example

Overall pleased with the software. Do miss some of the features of the computer based software.

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No need for an onsite server. If one of our computers goes down, it does not affect the software or take up our time.

Cons: Do miss some of the reports and features of the old non cloud software. Hopefully some of these will be added in the future.

quick to learn....a couple of flaws from the last program....

Nov 04, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: disappointed that guests can't buy gift certificates online and print them out like the old rezsteam software....that is a big loss in our income

when I get an online reservation and need to go into Shift 4 for cc info....I have to go back and forth between shift 4 and the reservation to put info into my cc processing machine

can't figure out how to merge contacts...every person that makes another reservation comes in as a new contact

don't like that guests don't put down source of contact and reason for stay

would like it if guests wrote in estimated time of arrival

Already good but should be excellent

Nov 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only reason that I gave the RezStream Cloud PMS 4 instead of 5 stars is a lot of the features like more flexible searches and that will make it a 5 Star product are not there yet. The features it has today are head and shoulders better than the desktop version. I'm really looking forward to the future enhancements. I do not regret making the change and would do it again! As always Rezstream's customer service is outstanding!

Love it! Love it! Love it!

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Transition from our old software to RezStreams cloud based program was effortless. They took most the work out of our hands. Our stress levels are reduced because of the ease in using the program.

Customer service is a live person. They are friendly, courteous, and dedicated in helping solve any issues you may have.

We would recommend this program to any small business like ourselves, anytime!

Rezstream Cloud Transition

Feb 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the most part the transition to the cloud version has been good. There are a lot more features and once you learn it (which is pretty quick) it is easy to use. There are some features that they are working on to make it even easier. There are some bugs that we have discovered and the customer service is excellent in that they are addressing them and are very responsive.

This software works great for smaller operations

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very straight forward and it puts all the information you need to see in plain sight. Views could easily be toggled between, and if you hover over anything it gives you the information that you need.

Cons: It might have since been updated, but at the time it looked a little dated (technologically speaking). Everything looked more like a graph then means to reserve rooms.

Overall: Gave me a good first taste of the industry standard for software