# rezStream Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about rezStream Software - reviews, pricing plans, popular comparisons to other Reservations products and more.

Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS

---

# 

 rezStream Software Review 2026: Features, Integrations, Pros & Cons

Last updated on May 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

rezStream

## What is rezStream?

Grow your hospitality property management business with our Cloud-based reservation software, online booking engine, and world class integrations. Our solutions offer direct booking capabilities, OTA connections, guest messaging and connection to Google Hotels and Heartland Restaurant POS! Enhance how you manage your operations and contact us to start driving more bookings today!

## What is rezStream used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)

Recognitions

Shortlist

Overall rating

Based on 118 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Starting price

$95

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Reservations / 2025
-   Vacation Rental / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## rezStream alternatives

Highest Rated

[4.8 (1,577)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (217)](https://www.capterra.com/p/113348/WebRezPro/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/alternatives/)

## FAQs about rezStream

Overview

### What problems does rezStream solve?

rezStream solves missed reservations, double bookings, and time-consuming manual updates by connecting the booking calendar, online booking engine, guest emails, and rate changes in one system. Small hotels, inns, lodges, front-desk teams, housekeepers, and owner-operators benefit most from faster training, mobile access, clearer occupancy visibility, and smoother daily operations.

Answer based on 102 reviews

Overview

### Which roles and teams benefit most from rezStream?

rezStream is most used by hospitality owners, general managers, property managers, and front desk teams that run inns, hotels, and lodging properties. These users rely on it to manage reservations, guest communication, daily operations, room availability, and billing, while leadership uses reporting and oversight tools to keep properties running efficiently.

Answer based on 117 reviews

Overview

### What company size and industries is rezStream built for?

rezStream is built for small hospitality businesses, especially properties under 50 units; 98% of reviewers are small businesses and 88% are in Hospitality. It serves independent family resorts, B&Bs and inns, motels, hotels, and vacation rentals, with additional use in Leisure, Travel & Tourism at 8%.

Answer based on 118 reviews

Features and Usability

### What are the key features of rezStream?

rezStream includes core reservation management tools like a booking calendar, online booking engine, and occupancy map for availability tracking. Differentiating features include cloud access, automated guest emails, multi-property management, and integrated payment processing. Customer support is also a frequently cited part of the overall product experience.

Answer based on 73 reviews

Pricing

### How much does it cost and what fees or limitations are included?

rezStream starts at $95/month flat rate, with final pricing depending on selected features, and a free trial is available. Reviewers say costs can feel high for small operations, with separate credit card storage fees and added marketing charges for some. Others report easy rate changes, though seasonal pricing adjustments can be a hassle.

Answer based on 16 reviews

Integrations

### Which third-party tools and platforms does rezStream integrate with?

rezStream integrates with 7 third-party tools and platforms, including Shift4 for credit card processing, Akia for guest messaging, Booking.com for Business, CartStack, HelloShift, PriceLabs, and Vrbo. Catalog coverage also includes Google Ads and Shift4Shop.

Answer based on 15 reviews

Getting Started and Support

### How easy is it to onboard and train a team on rezStream?

rezStream is generally easy to onboard, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say front desk staff and beginners learn it quickly, often within a day or a few days. Less technical users usually get comfortable fast, while admins may need more time for discounts, rates, and reservation changes.

Answer based on 21 reviews

Getting Started and Support

### What customer support options does rezStream offer, and how do users rate the experience?

rezStream offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, easy to reach, and helpful during setup, troubleshooting, and ongoing questions. Some note occasional unresolved account issues, but most report timely follow-through and clear answers.

Answer based on 73 reviews

Reservation management

### How well does rezStream handle reservations and online booking?

rezStream handles daily reservations well with an easy booking flow, online guest booking, and anywhere access. Small inns, resorts, and cabin rental teams often find check-ins, calendar views, and guest communications simpler, though some users mention extra steps for edits, group bookings, mobile use, and certain reservation notes.

Answer based on 32 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

4.9 (54)

77.78% of 54 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

4.9 (44)

86.36% of 44 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Rate Management

4.8 (43)

69.77% of 43 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Front Desk Management

4.8 (33)

78.79% of 33 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Payment Processing

4.9 (28)

85.71% of 28 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Customer Support

4.8 (24)

87.50% of 24 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

rezStream 95 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Allows businesses to offer customers reservations for a variety of activities.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Manage, organize, and store contact information

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Record customer information, purchase history, and other notes

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Pre-made examples and templates for emails

A list of events with their respective dates

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment

Communicate with guests directly within the system

Capture guest experience at a granular level and utilize data to deliver tailored services

Information, data and reports that are being tracked over time

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Ability to see leads received from various distribution channels in one place

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Make and manage reservations online

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Ratings/Reviews

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Streamline, automate and manage the rental of properties, facilities, assets, or equipment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Monitor sales and make necessary adjustment in order to increase demand and revenue

Track and monitor reviews of products or services

A calendar that shows when rooms are occupied and available

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Search and filter data across systems to locate required information by entering keywords or certain criteria

Length of rental

One location

Create and manage reservations for individual camping sites/plots

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage operations/processes associated with spas and other hotel activities

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

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Features

4.6 (112)

4.6

Based on 112 reviews

## Pricing

Value for money

4.7 (107)

Free Trial

[View pricing plan details](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/pricing/)

rezStream

$95.00

Flat Rate,Per Month

It includes:

-   A Branded Online Booking Engine
-   A Hotel Software Management System and Pro-Active 90-Day Success Cycles
-   A Lodging-Specific Website
-   Digital Marketing Tactics
-   OTA Connections
-   guest communication

Value for money

4.7 (107)

4.7

Based on 107 reviews

## Integrations

[

PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[

Shift4](https://www.capterra.com/p/70936/Shift4/)[

Vrbo](https://www.capterra.com/p/233391/Vrbo/)[

HelloShift](https://www.capterra.com/p/146408/HelloShift/)[

CartStack](https://www.capterra.com/p/135635/CartStack/)[

Akia](https://www.capterra.com/p/188980/Akia/)[

Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (114)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (114)

4.8

Based on 114 reviews

## User reviews

Overall rating

4.7

Based on 118 reviews

Filter by rating

5(94)

4(22)

3(0)

2(0)

1(2)

Mentioned topic

Sorted by most recent

CB

Callie B.

Property Manager

Hospitality

### "Constantly Improving and Easy to Work With"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2026

RezStream has been a great system to work with. It supports our operations well, and the ongoing improvements show that the company is invested in making the product better for its users.

Pros

I love that rezStream is constantly upgrading and improving the system to better meet my needs. The platform continues to evolve, making day-to-day operations more efficient and user-friendly.

Cons

At times, with frequent updates, there can be a short adjustment period while learning new features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Michelle A.

Manager

Hospitality

### "Customer support is 5 stars "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

March 5, 2026

We don’t use all channels but I had a very easy onboarding experience. The system is very easy to use.

Pros

Customer support was amazing! Their responses are always fast and explain everything clearly and in detail. If chat isn’t available, all emails were answered within minutes. Very kind and knowledgeable support team.

Cons

Customers with multiple email addresses often have multiple profiles which gets confusing with our repeat guests.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 24, 2026

Thank you for the review Michelle. We are happy to hear that our amazing support team was able to support you and your property in a timely manner. We also appreciate your feedback regarding multiple profiles. When people use different emails, it's tough to know those are the same people but fortunately, we have a great merge feature that allows you to merge those together if you choose. Thanks again for taking time out to review rezStream Cloud.

JF

Jane F.

Inn Manager

Hospitality

### "RezStream is easy to learn and is user friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 18, 2025

I have enjoyed my experience with rezStream and appreciate all the upgrades being made. Each season finds new improvemnets with the RezStream Team working hard!

Pros

Ease of use and support staff. Whenever we have a question or concern, staff at RezStream is easy to reach and most often figure out our issue while we are on the phone with the tech. I appreciate that support staff is available so readily.

Cons

I have trouble at times, figuring out loading rates and seasons. It can be a bit difficult for me. I will say that support staff is always available to troubleshoot and answer my questions. I find most of RezStream easy to navigate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 22, 2025

Thank you so much for the review, Jane. We love hearing that our customers are finding the software easy to use and feel supported if/when you need help with anything. I appreciate your feedback on the rates and seasons. I know the team is hard at work finding an easier interface to help you out yet keep all the flexibility we have with our rate setup. Thank you again for taking the time to review rezStream and have a wonderful day!

KS

Karen S.

Owner

Hospitality

### "Operations Must Have"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2025

The software really meets our needs and the support is great. We even have them hosting our website now and could not be more pleased.

Pros

Their reservation software has been a tremendous improvement to our daily operational processes. The ease of creating bookings, running reports and sending communications is wonderful. The ability for guests to book their own reservations online has been a big win too.

Cons

We would love an integration with Quickbooks. The expanded reporting is good and we appreciate that they continue to make improvements and welcome user requests.

Switched from

[Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/)

Cloud based modern technology. Reliability.

Alternatives considered

[ResortForward](https://www.capterra.com/p/10028049/ResortForward/)

Reasons for choosing rezStream

Far better product and their team that was not over promising features and abilities that the software simply did not have.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 17, 2025

Thank you so much for your review, Karen. We are happy to hear you are enjoying the ease of use and improving daily operations. I will also share your comments about the support being great to the team as well. Thank you for being a loyal rezStream customer. You know where to find us if you need us!

JC

Joanne C.

Hotel Operations Manager

Hospitality

### "Excellent Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2025

Very positive and knowledgeable, excellent company to partner with. RezStream works well for our boutique hotel.

Pros

Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question.

Cons

Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 5, 2025

Thank you for the great review Joanne. I am glad to hear that you are loving our great support. I will make sure I send this message to the development team on the pie charts. Let's see if we can get those back for you! Thanks for being a loyal rezStream customer for over 2 years!

TC

Teresa C.

Owner

Hospitality

### "Excellent choice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 30, 2025

My experience has been perfect! From set up to integrations, along with excellent customer service, even on a Sunday, it has been great.

Pros

Just enough structure and reporting capabilities; great price for service provided; ease of use for any user.

Cons

There is nothing not to like absolutely a flawless product. Love the payment processing integration .

Alternatives considered

[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)

Reasons for choosing rezStream

Simple, understandable, easy to use, price.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 5, 2025

Thank you so much for the review Teresa. We strive to offer a simple yet flexible software solution, and I am glad you are seeing that reflected on your end. I love seeing the support comment as well, since that is something we strive for. As always, let us know how we can help in the future!

CB

Chrystal B.

Manager

Hospitality

### "Excellent platform would recommend to anyone "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2025

I have been using rezStream for 6 years now and I have always had my questions answered quickly and had ease of use with this platform. I have never had a issue and the updated add on like direct payments and connections to VRBO and booking.com are great!

Pros

I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals.

Cons

I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate.

Alternatives considered

[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)

Reasons for choosing rezStream

A friend recommended and let us see how it worked ahead of time, it was a close pick between WebRezPro

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 12, 2025

Thank you so much for the great review, Chrystal. We focus our efforts on making the software easy to use and by having fantastic support. I am glad to see that it is noticed by our customers! Thank you for being a long time rezStream customer and looking forward to another 6+ years of working together!

JB

John B.

Owner

Hospitality

### "Good Team and they make it easy for me."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2025

Very Good! Each and everytime over an extended period of time. Great Team of folks that want to be helpful.

Pros

They have always been very helpful for many years. Good response and will to be helpful, on each occasion .

Cons

Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 9, 2025

Thank you for such a great review and kind words John! We are glad you see the value of our support and customer success teams. We appreciate you.

TG

Tara G.

Manager

Hospitality

### "Great, very easy to navigate!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 6, 2025

Overall, my experience with rezStream was positive. The system was reliable, easy to learn, and helped streamline our day-to-day operations—from managing reservations to handling guest communications. Their customer support was also a strong point—always prompt and helpful. While there were a few limitations in terms of customization and integrations, it served our small property well and improved efficiency.

Pros

Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance

Cons

Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 14, 2025

Thank you, Tara for your kind review! I'm thrilled to hear that you’ve enjoyed rezStream’s ease of use and experiencing the great support our team strives to provide. We work hard to keep the system flexible without being overly complex. I’d love to learn more about your mention of the pet fee option. We do offer a way to add pet fees, so if there’s something missing or unclear, we’d appreciate the feedback to make it even better. Thanks again for taking the time to share your experience with rezStream—we truly appreciate it!

JC

jerry c.

Owner

Leisure, Travel & Tourism

### "Switching from Cloudbeds to rezStream"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 25, 2024

People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept.

Pros

Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds.

Cons

Minor issue - would be good to get itinerary of onboarding process/training ahead of time

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Raised monthly bill from 112 to 235 without substantial reason. Could not or would not provide any documentation why. Billing and support personnel ineffective. Emails to management about issues not addressed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 1, 2024

Thank you for the early review, Jerry. I'm happy that you're seeing the value of our support team. I also appreciate the feedback on onboarding and will make sure we review that. Looking forward to a long and happy relationship!

[View all Reviews](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/)

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