--- title: "rezStream Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about rezStream Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/40773/RezStream-Cloud-PMS/" page_type: "product" language: "en" --- # rezStream Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) rezStream ## What is rezStream? Grow your hospitality property management business with our Cloud-based reservation software, online booking engine, and world class integrations. Our solutions offer direct booking capabilities, OTA connections, guest messaging and connection to Google Hotels and Heartland Restaurant POS! Enhance how you manage your operations and contact us to start driving more bookings today! ## What is rezStream used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Recognitions Shortlist Overall rating Based on 118 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.7 +− Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.8 Rating Breakdown 4.7 Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.8 ## rezStream Reviewers Verdict Updated August 2026 AI summary - rezStream is a strong fit for small hotels, inns, lodges, and vacation rentals needing unified reservation and property management. - Users appreciate its highly responsive customer support, intuitive interface, and easy onboarding for hospitality teams. - It helps reduce manual booking tasks, minimize scheduling errors, and improve guest communication for daily operations. - Buyers report negative points such as limited customization, reporting quirks, and some transition challenges from earlier versions. - RezStream works best for small, independent properties seeking efficiency, but may not meet advanced reporting or customization needs. ## rezStream alternatives Highest Rated [4.8 (1,597)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (1,186)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/alternatives/) ## FAQs about rezStream Overview ### What problems does rezStream solve? rezStream solves missed reservations, double bookings, and time-consuming manual updates by combining a live booking calendar, online booking engine, guest communications, and cloud access in one system. Small hotels, inns, lodges, cabin operators, front-desk teams, and housekeepers benefit from faster reservations, easier scheduling, and clearer day-to-day property visibility. Answer based on 102 reviews Overview ### Which roles and teams benefit most from rezStream? rezStream is most used by lodging owners, general managers, and property managers who oversee reservations, guest communications, and daily operations. Front desk and guest services teams rely on it to manage check-ins, room availability, and booking details, while office and housekeeping leaders use it to keep administrative tasks and property workflows organized. Answer based on 117 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is rezStream built for? rezStream is built for small hospitality businesses, with 98% of reviewers from small businesses and 88% from Hospitality. It serves independent family resorts, B&Bs and inns, motels, hotels, and vacation rentals under 50 units, with additional use across Leisure, Travel & Tourism at 8% and Recreational Facilities at 2%. Answer based on 118 reviews Features and Usability ### What are the key features of rezStream? rezStream includes core reservation management features like the booking calendar, occupancy map, online booking engine, and guest check-in/check-out. Differentiators include automated emails with letter templates, quick rate updates, multi-property cloud access, and integrated payment processing. Reviewers also frequently mention customer support, ease of use, and reporting. Answer based on 73 reviews Pricing ### How much does it cost and what fees or limitations are included? rezStream starts at $95/month flat rate, with exact pricing based on the features selected, and a free trial is available. Reviewers say costs can feel high for small operations, especially monthly software and marketing charges, and one noted separate fees for credit card storage, while others found pricing changes and customization manageable. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does rezStream integrate with? rezStream integrates with Shift4, Akia, Booking.com for Business, CartStack, HelloShift, PriceLabs, and Vrbo. It also connects with Google Ads and Shift4Shop, covering payment processing, guest communication, pricing, and channel-related tools in one catalog of third-party integrations. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on rezStream? rezStream is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say front desk staff and beginners often learn core tasks in a day or within a few days, while admins and less technical users may need more time for setup, discounts, and reservation changes. Answer based on 21 reviews Getting Started and Support ### What customer support options does rezStream offer, and how do users rate the experience? rezStream offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, friendly, and knowledgeable, with helpful onboarding and quick issue resolution. A few reviews mention occasional limitations or unresolved account-specific situations, but overall support is seen as responsive and reliable. Answer based on 73 reviews Reservation management ### How well does rezStream handle reservation management? rezStream handles reservation management well for small lodging properties that need easy booking, check-in, and online reservations. Many users value the clear calendar, remote access, and guest self-service tools, while some mention extra steps for edits, group bookings, mobile use, notes visibility, and certain reservation changes. Answer based on 32 reviews ## Features AI summary Based on 5,334 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) rezStream supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, keep booking details organized, and maintain accurate availability across calendars, allowing teams to reduce manual work and manage guest bookings more efficiently. Online Booking 4.9 (54) 77.78% of 54 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 5.0 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.9 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 4.8 (24) 87.50% of 24 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Reservations Management 4.9 (44) 86.36% of 44 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event rezStream 95 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Reservations: Make and manage reservations online - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Short/Long Term Rental: Length of rental - Single Property: One location - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.6 (112) 4.6 Based on 112 reviews ## Pricing Value for money 4.7 (107) Free Trial [View pricing plan details](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/pricing/) rezStream $95.00 Flat Rate,Per Month It includes: - A Branded Online Booking Engine - A Hotel Software Management System and Pro-Active 90-Day Success Cycles - A Lodging-Specific Website - Digital Marketing Tactics - OTA Connections - guest communication Value for money 4.7 (107) 4.7 Based on 107 reviews ## Integrations [ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Shift4](https://www.capterra.com/p/70936/Shift4/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/)[ HelloShift](https://www.capterra.com/p/146408/HelloShift/)[ CartStack](https://www.capterra.com/p/135635/CartStack/)[ Akia](https://www.capterra.com/p/188980/Akia/)[ Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (114) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (114) 4.8 Based on 114 reviews ## User reviews Overall rating 4.7 Based on 118 reviews Filter by rating 5(94) 4(22) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent CB Callie B. Property Manager Hospitality ### "Constantly Improving and Easy to Work With" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 RezStream has been a great system to work with. It supports our operations well, and the ongoing improvements show that the company is invested in making the product better for its users. Pros I love that rezStream is constantly upgrading and improving the system to better meet my needs. The platform continues to evolve, making day-to-day operations more efficient and user-friendly. Cons At times, with frequent updates, there can be a short adjustment period while learning new features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Michelle A. Manager Hospitality ### "Customer support is 5 stars " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 5, 2026 We don’t use all channels but I had a very easy onboarding experience. The system is very easy to use. Pros Customer support was amazing! Their responses are always fast and explain everything clearly and in detail. If chat isn’t available, all emails were answered within minutes. Very kind and knowledgeable support team. Cons Customers with multiple email addresses often have multiple profiles which gets confusing with our repeat guests. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 24, 2026 Thank you for the review Michelle. We are happy to hear that our amazing support team was able to support you and your property in a timely manner. We also appreciate your feedback regarding multiple profiles. When people use different emails, it's tough to know those are the same people but fortunately, we have a great merge feature that allows you to merge those together if you choose. Thanks again for taking time out to review rezStream Cloud. JF Jane F. Inn Manager Hospitality ### "RezStream is easy to learn and is user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 I have enjoyed my experience with rezStream and appreciate all the upgrades being made. Each season finds new improvemnets with the RezStream Team working hard! Pros Ease of use and support staff. Whenever we have a question or concern, staff at RezStream is easy to reach and most often figure out our issue while we are on the phone with the tech. I appreciate that support staff is available so readily. Cons I have trouble at times, figuring out loading rates and seasons. It can be a bit difficult for me. I will say that support staff is always available to troubleshoot and answer my questions. I find most of RezStream easy to navigate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2025 Thank you so much for the review, Jane. We love hearing that our customers are finding the software easy to use and feel supported if/when you need help with anything. I appreciate your feedback on the rates and seasons. I know the team is hard at work finding an easier interface to help you out yet keep all the flexibility we have with our rate setup. Thank you again for taking the time to review rezStream and have a wonderful day! KS Karen S. Owner Hospitality ### "Operations Must Have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 The software really meets our needs and the support is great. We even have them hosting our website now and could not be more pleased. Pros Their reservation software has been a tremendous improvement to our daily operational processes. The ease of creating bookings, running reports and sending communications is wonderful. The ability for guests to book their own reservations online has been a big win too. Cons We would love an integration with Quickbooks. The expanded reporting is good and we appreciate that they continue to make improvements and welcome user requests. Switched from [Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/) Cloud based modern technology. Reliability. Alternatives considered [ResortForward](https://www.capterra.com/p/10028049/ResortForward/) Reasons for choosing rezStream Far better product and their team that was not over promising features and abilities that the software simply did not have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 17, 2025 Thank you so much for your review, Karen. We are happy to hear you are enjoying the ease of use and improving daily operations. I will also share your comments about the support being great to the team as well. Thank you for being a loyal rezStream customer. You know where to find us if you need us! JC Joanne C. Hotel Operations Manager Hospitality ### "Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Very positive and knowledgeable, excellent company to partner with. RezStream works well for our boutique hotel. Pros Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question. Cons Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 5, 2025 Thank you for the great review Joanne. I am glad to hear that you are loving our great support. I will make sure I send this message to the development team on the pie charts. Let's see if we can get those back for you! Thanks for being a loyal rezStream customer for over 2 years! TC Teresa C. Owner Hospitality ### "Excellent choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 My experience has been perfect! From set up to integrations, along with excellent customer service, even on a Sunday, it has been great. Pros Just enough structure and reporting capabilities; great price for service provided; ease of use for any user. Cons There is nothing not to like absolutely a flawless product. Love the payment processing integration . Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reasons for choosing rezStream Simple, understandable, easy to use, price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 5, 2025 Thank you so much for the review Teresa. We strive to offer a simple yet flexible software solution, and I am glad you are seeing that reflected on your end. I love seeing the support comment as well, since that is something we strive for. As always, let us know how we can help in the future! CB Chrystal B. Manager Hospitality ### "Excellent platform would recommend to anyone " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 I have been using rezStream for 6 years now and I have always had my questions answered quickly and had ease of use with this platform. I have never had a issue and the updated add on like direct payments and connections to VRBO and booking.com are great! Pros I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals. Cons I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reasons for choosing rezStream A friend recommended and let us see how it worked ahead of time, it was a close pick between WebRezPro Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 12, 2025 Thank you so much for the great review, Chrystal. We focus our efforts on making the software easy to use and by having fantastic support. I am glad to see that it is noticed by our customers! Thank you for being a long time rezStream customer and looking forward to another 6+ years of working together! JB John B. Owner Hospitality ### "Good Team and they make it easy for me." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2025 Very Good! Each and everytime over an extended period of time. Great Team of folks that want to be helpful. Pros They have always been very helpful for many years. Good response and will to be helpful, on each occasion . Cons Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 9, 2025 Thank you for such a great review and kind words John! We are glad you see the value of our support and customer success teams. We appreciate you. TG Tara G. Manager Hospitality ### "Great, very easy to navigate!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2025 Overall, my experience with rezStream was positive. The system was reliable, easy to learn, and helped streamline our day-to-day operations—from managing reservations to handling guest communications. Their customer support was also a strong point—always prompt and helpful. While there were a few limitations in terms of customization and integrations, it served our small property well and improved efficiency. Pros Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance Cons Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 14, 2025 Thank you, Tara for your kind review! I'm thrilled to hear that you’ve enjoyed rezStream’s ease of use and experiencing the great support our team strives to provide. We work hard to keep the system flexible without being overly complex. I’d love to learn more about your mention of the pet fee option. We do offer a way to add pet fees, so if there’s something missing or unclear, we’d appreciate the feedback to make it even better. Thanks again for taking the time to share your experience with rezStream—we truly appreciate it! JC jerry C. Owner Leisure, Travel & Tourism ### "Switching from Cloudbeds to rezStream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2024 People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept. Pros Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds. Cons Minor issue - would be good to get itinerary of onboarding process/training ahead of time Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Raised monthly bill from 112 to 235 without substantial reason. Could not or would not provide any documentation why. Billing and support personnel ineffective. Emails to management about issues not addressed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 1, 2024 Thank you for the early review, Jerry. I'm happy that you're seeing the value of our support team. I also appreciate the feedback on onboarding and will make sure we review that. Looking forward to a long and happy relationship! [View all Reviews](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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