# rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is rezStream the right Campground Management solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews --- rezStream 4.7 (118) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of rezStream Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews TC Teresa C OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Just enough structure and reporting capabilities; great price for service provided; ease of use for any user.“ October 30, 2025 VP Vicki P Manager for 15 years; just retired but still do marketing for hotelsHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “When you try to print out a report the font size comes out miniscule.“ September 11, 2023 MA Michelle A ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “We don’t use all channels but I had a very easy onboarding experience.“ March 5, 2026 SR Samuel R Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The inability to charge credit cards automatically at the time reservations are made, and avoid having that being done manually by our staff. “ December 19, 2022 JC Joanne C Hotel Operations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “RezStream works well for our boutique hotel.“ October 31, 2025 KJ Katheryn J General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The only issues I have had are with the printouts of the reports. But most importantly, the occupancy map.“ December 6, 2022 CB Chrystal B ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations.“ June 10, 2025 DD Dana D OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The required cvv codes are only stored for a short time and many times when we need to use the information it has already disappeared, making the credit card information useless. “ April 19, 2022 ## Showing most helpful reviews Showing 1-25 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner / Manager Used the software for: 6-12 months ### "Straight forward use. Nice features. More costly than other products but worth the additional." June 9, 2018 5.0 Pros Love the rebooking function. We were able to import customer base from QuickBooks which made initial startup easy. Cons Need more templates for letters e-mails to assist user in learning this part of product. This is a great part of the product that can promote customer relations. Review Source EH Ernest H. Front Desk Receptionist Hospitality Used the software for: 2+ years ### "A Simple Hospitality System" November 23, 2021 4.0 Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse. Pros The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works). Cons An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) You guys changed from a "local server," for keeping data, to the cloud. Review Source Response from rezStream November 24, 2021 Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day! KW Kimberly W. Head Housekeeper Hospitality Used the software for: 2+ years ### "Iv'e been using Rezstream for approx. 2 yrs " June 10, 2018 1.0 Very easy to see the check ins and outs for the day Pros As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy Cons I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use Review Source LL Lori L. Reservation Manager Hospitality Used the software for: 2+ years ### "Very User Friendly" November 12, 2021 5.0 From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for. Pros The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up. Cons RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of. Reason for choosing rezStream Cost. Switched from [Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/) While at a conference and talking to other colleagues, then visiting with RezStream and getting a tour of the software we thought this would be a good change for us to ultimately begin to take online bookings. Review Source Response from rezStream November 16, 2021 Hi Lori. Thanks so much for taking the time to review rezStream Cloud. We are so happy that you are happy! As always, let us know if we can help. Thank you for being a rezStream customer! JJ Julia J. Owner/Operator Hospitality Used the software for: 2+ years ### "Perfect for our cabin resort!" November 22, 2022 5.0 Overall a positive experience in the past and looking forward to the future. Just received a gift card from a local restaurant from them as a thank-you for our business. A nice personal touch. Pros Ease of use for ourselves making reservations and now for guests making their own online reservations! There is enough information without taking too much time. It is presented in a way that is straightforward enough for our guests. We have used RezStream Cloud for 5 years, but RezStream software has been used by this business for 10+ years! Cons The few cons that there are to the software end up being resolved at some point by the developers....they respond to feedback of what is needed by us. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing rezStream Cloudbeds recently talked to me about their product. They would be over twice as much as RezStream's monthly fee for our business. It made me even more grateful for the product that RezStream offers! Review Source Response from rezStream November 28, 2022 Thank you Julia for the wonderful review. We try hard to provide an excellent software platform that provides value for small to medium-sized properties. It sounds like we've done just that for you. As always, keep the suggestions coming! AB Ashley B. Management Hospitality Used the software for: 2+ years ### "Rezstream is unmatched" April 26, 2023 5.0 Pros The system is very easy to use. The customer support is unmatched. They don't try to sell you on things that they don't offer. They are constantly trying to update and be better. Cons I don't think there is anything I don't like about Rezstream. I will be very happy once it is officially an all in one platform. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing rezStream Cloudbeds is the worst! Their customer support can't help with anything. They sold me on things that they didn't actually offer. Review Source Response from rezStream April 27, 2023 Thank you, Ashley, for the wonderful review! I am happy to hear that you see our progress and continue to strive to be the best, and easiest platform on the market! As always, let us know if we can do anything else for you and thank you for being a rezStream customer! jC jerry C. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Switching from Cloudbeds to rezStream" July 25, 2024 5.0 People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept. Pros Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds. Cons Minor issue - would be good to get itinerary of onboarding process/training ahead of time Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Raised monthly bill from 112 to 235 without substantial reason. Could not or would not provide any documentation why. Billing and support personnel ineffective. Emails to management about issues not addressed. Review Source Response from rezStream August 1, 2024 Thank you for the early review, Jerry. I'm happy that you're seeing the value of our support team. I also appreciate the feedback on onboarding and will make sure we review that. Looking forward to a long and happy relationship! SK Sherrie K. Owner Hospitality Used the software for: 2+ years ### "Good solid pms plus emarketing and website design all from one source." April 26, 2022 4.0 Overall, support had been very good and responsive. Appreciate having a single company that provides PMS, integrated cc processing, and eMarketing/website design. Pros Dashboard, occupancy map, and integrated credit card processing. Cons Still some reporting features missing. Editor for email templates not very user friendly, not wysiwyg. No email integration or ability to do attachments to email. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream Functionality for price plus offerings for emarketing assistance and website design. Review Source Response from rezStream May 5, 2022 Thank you for your review Sherrie. We appreciate the feedback and do listen to customers. Some of the things you mentioned are being actively worked on. keep letting us know how we can improve! WT Will T. Proprietor Hospitality Used the software for: 1-2 years ### "Satisfied with RezStream" February 2, 2024 5.0 We really enjoy the personalized customer support and fast response times from real human beings. Pros Ease of use, intuitive design, and excellent customer support. Cons Sometimes it lacks a functionality that seems obvious, like being able to add a promotion related to Gift Certificate purchases. They are fairly quick to implement changes when they're asked for. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream We didn't feel the other options were superior to RezStream, and they were often more expensive. Review Source Response from rezStream February 6, 2024 I love this review, Will. Thank you so much for the detailed information. We really strive to provide the best possible support and happy to see that it shows. Keep requesting features/needs, I promise we pay attention! Thanks for being a wonderful rezStream customer! KD Kim D. GM Hospitality Used the software for: 2+ years ### "RezStream Makes Us Run" July 12, 2022 5.0 We have used RezStream for over 8 years and find it to be a dynamic product. Pros RezStream allows easy interface between client and consumer at every touch point. Cons Wish we could let groups make reservations more easily without all recreating the wheel everytime. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream Remained with RezStream because all innovative features were covered. The others had only incidental feature advantages and frankly, Rezstream eventually adopted them all. Review Source Response from rezStream July 15, 2022 Thank you for your review Kim! We are grateful for long-time customers like yourself and glad to hear that you're seeing the team progress. Thanks again. DD Dana D. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "rezStream has been great for our business." April 19, 2022 5.0 With the exception of the credit card information issues, our experience with rezStream has been awesome. I love the fact that we can call a phone number for technical support and talk with someone knowledgeable with no language barriers. They always resolve any issues we have. Pros We have used rezStream for years. Several years ago we switched over to the cloudbased system. Our database was transferred to the new system and we have been on it ever since. The cloud based system is expensive, but it is much safer because the data is stored in the cloud and we don't have to worry about backing up our system any longer. Cons I like the fact that it integrates with Booking.com and Expedia and that works pretty well. The part that I HATE about rezStream is the credit card part. We have to pay a separate fee for a service to store the credit card information for the reservations from the 3rd party booking sites like Expedia and Booking.com. We also have to pay for storing the credit cards on the reservations that we book over the phone and the ones that are booked on our rezStream site. It is expensive and complicated to extract those numbers if the customers do not pay in person. The required cvv codes are only stored for a short time and many times when we need to use the information it has already disappeared, making the credit card information useless. There are also authentication codes that must be sent each time trying to log onto the credit card storage programs. They are sent to my cell phone. If I am not in the office, I have to try to reach my staff to give them the code before it expires. It is a huge pain in the rear. It is so inconvenient that I have considered dropping the bookings from the 3rd party sites altogether. Between the fees from those sites, the fees for storing card information and the charges we miss due to missing credit card information, I am not at all certain it is worth it. There absolutely has to be a better way to handle the credit card information. Reason for choosing rezStream We did not consider any other products because our staff was already trained on rezStream. Review Source Response from rezStream May 5, 2022 Thanks for the review Dana. we do offer a much more seamless solution for the credit cards so be sure to reach out and we can talk about that. We appreciate the feedback and glad you are happy overall with rezStream Cloud! GW Gloria W. Property Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "RezStream takes good care of our small business " March 14, 2023 5.0 RezStream has the heart of a small business too. We feel like they're an integral part of our business, part of our team. We're very satisfied customers. Pros Ours is a mom and pop shop. Whenever we have a question or need, we email support and get almost immediate response. (They're in Colorado, nice over the phone.) Cons Wanting to analyze past time periods, we have not found their "Reports" to work well. But our business is unique in some ways. Switched from [Track Vacation Rental PMS](https://www.capterra.com/p/156170/TRACK/) Pricing and service. Review Source Response from rezStream April 26, 2023 Thank you for the kind words, Gloria. We are a small business and LOVE working with other small to medium sized independent properties like yours! I'd love to learn more about your report requests when you have time. Feel free to email us anytime. CS Catherine S. Inn Keeper Hospitality Used the software for: 2+ years ### "The software does what it needs to do" February 4, 2024 4.0 I find it easy to use and the support is awesome Pros It works very well and the support staff our great Cons The fact that you can not reinstate a canceled reservation Review Source Response from rezStream February 7, 2024 Thank you for the great, honest review of rezStream Cloud. I am so happy to hear you are loving the support and find the software easy to use. 2 of the things we really try to focus on here at rezStream. As always, let us know how we can help. And yes, I will add another vote on the reinstating a cancelled reservation! MW Mike W. General Manager Hospitality Used the software for: 2+ years ### "Efficient and Effective!" January 29, 2024 5.0 Pros That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency. Cons I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation. Alternatives considered [Innkeeper's Advantage](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Review Source Response from rezStream January 31, 2024 Thank you, Mike for the wonderful review! I love that you called out the ease of use and efficient. Our development team will love to hear this! I'd love to learn more on your request for add-ons since we have that capability. Let us know how we can improve that for you! Thanks again and thank you for being a loyal rezStream customer! AD Alissa D. General Manager Hospitality Used the software for: 2+ years ### "Best reservation software I have ever used!" November 2, 2023 5.0 I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly! Pros I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding! Cons Can't think of anything that I don't like about it! Reason for choosing rezStream Ease of use. Rezstream seemed much more intuitive when navigating the site. Review Source Response from rezStream November 6, 2023 Hi Alissa! Thanks for such a great review! I need to make sure I pass it on to the developers since their goal is to create an intuitive, flexible system while still making it easy to learn and use. Sounds like we hit the nail on the head! Thank you for being a great customer of rezStream and as always, let us know if we can help in any way! CS Clint S. Owner/ GM Hospitality Used the software for: 2+ years ### "Great longstanding Relationship, best in the Industry" October 11, 2022 5.0 This company is the very best in this platform. I could not imagine ever using another Property management Software. That would be really stupid, being an American based company is priceless.. Pros The customer support being based in Denver is the best. Same day resolution to any issue that comes up. Cons The change to the cloud was a bit tricky, would never go back. There is really no downside to Rezstream. Reason for choosing rezStream The personal service and being based in Denver as opposed to offshore . Review Source Response from rezStream November 21, 2022 Thank you so much for the review! Glad that you are enjoying the support and service and also nice to see that you love the new cloud version! Thank you for being part of the rezStream family! LF Laurie F. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Small Lodge Happy with rezStream" January 24, 2024 5.0 We are pleased with rezStream and have no plans on switching. Pros We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful. Cons No big cons, but then again, I do not have anything to compare rezStream to. Review Source Response from rezStream January 25, 2024 Thank you for the review, Laurie! we appreciate you mentioning our support team and glad to hear they are being helpful and responsive to your needs. let us know if/when we can help out with anything else. Thanks again! ZK Zwaantje K. manager Leisure, Travel & Tourism Used the software for: 2+ years ### "User friendly, safe, easy customization, making our work so much more easy and efficient!" January 24, 2017 5.0 We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem. The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there. The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed. The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc. I feel the system is very user-friendly. The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands. We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running. Pros User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model Cons That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier' Review Source DF David F. Owner Hospitality Used the software for: 2+ years ### "Good system " January 30, 2024 5.0 Has worked well for our needs. We don’t need the online booking or credit card system. Pros It works well for our resort reservation needs Cons Hard to get it to sync for mailing address printing. But that could just be user error too Review Source Response from rezStream February 2, 2024 Thanks for the great review, David. I see you've been with us for more than 2 years. Thank you for your continued loyalty. If you reach out, we can send you the instructions for exporting your list and then using Word or another label printing tool to mass print labels. Appreciate you sharing that feedback though! Thanks again. EF Eric F. Owner Hospitality Used the software for: 1-2 years ### "Easy System with GREAT customer service." January 25, 2024 5.0 Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response. Pros The platform is easy to manage and use. The customer service is outstanding! Cons Just hard to change reservations once made. You have to find just the right screen. Reason for choosing rezStream Ease of use and the customer service walks you thru everything. Review Source Response from rezStream January 29, 2024 Thank you for a great review Eric. We're so happy to hear that you love rezStream and our amazing support staff. We appreciate you and appreciate the feedback. GL Gayle L. Owner Hospitality Used the software for: 2+ years ### "Review" November 30, 2021 4.0 I think that the monthly charges for the software and for Marketing are too expensive. The software is too slow, making changes takes way too long. Pros The reservation and reports are easy to use Cons Way to slow to update changes made on our end Review Source Response from rezStream December 1, 2021 Hi Gayle! Thank you so much for the review and feedback. We'd love to learn more about the slowness you are reporting. If you could please email support and mention this review, we'll check out the system. We are not getting that feedback from others so just want to check. Thanks again and as always, let us know if we can help with anything. BR Becky R. Owner Hospitality Used the software for: Less than 6 months ### "Best Fit for our Motel" February 17, 2023 5.0 We have been writing reservations down in a binder. This is a labor intensive process which involves speaking with potential guests on the phone and interacting online through emails. Many times these interactions don't result in a booking because they are just checking availability. Having rezStream manage online reservations frees up time for us to work on other areas of our business. Pros We interviewed several different online reservation companies before going with rezStream. We felt they were the best fit for us because we liked the software the best. Also very important to us is that they are very professional, organized, helpful during each stage of the process and eager to make sure we are happy with their services. Cons I really like the software! I can't think of anything I would change. Reason for choosing rezStream Answered above Review Source Response from rezStream February 17, 2023 Thank you for the detailed review, Becky. Glad to hear that rezStream was able to give you more time back in your day. We're happy that you chose rezStream after reviewing other companies. Please let us know if/when you need anything, our amazing support team will help you out anytime! TB Tom B. owner Recreational Facilities and Services Used the software for: 2+ years ### "Great system along with SERVICE" November 13, 2021 5.0 It has been better that last and really impressed that they have allowed us a grace period during our last 2 years of non-operation. Very thoughtful of our situation. Not many other companies have done this..........THANK YOU Pros I can keep track of all my customers and be able to track finical informatio with the click of a button Cons I was not able to download all my previous information for my old software.....but enough to start with this software Switched from [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Guest Tracker went out of business Review Source Response from rezStream November 17, 2021 Thank you for the review Tom and for being a rezStream customer! We're glad you're happy with rezStream. As always, let us know how we can help! DH David H. Manager Hospitality Used the software for: 1-2 years ### "Rez Stream Review" January 24, 2024 5.0 Great, the ease of using Rez Stream is super helpful for the job I do! Pros Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork. Cons Some things on it I have to dabble through every once and awhile.! Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) To keep the booking up to a better system! Review Source Response from rezStream January 26, 2024 Thank you for the review, David. Glad to hear things are going well for you! sR sallie R. owner Hospitality Used the software for: 1-2 years ### "Happy customer" November 12, 2021 5.0 It’s Been good because it eliminates the stress of double bookings. Pros Happy customer…Using restream eliminated double bookings at our very small B&B. Cons It’s just another little expense out of our operating budget but that’s not Restreams problem. It seems like everybody gets a little tiny piece of the profit, but I guess that’s the cost of doing business. Reason for choosing rezStream I did not explore other options. Review Source Response from rezStream November 17, 2021 Thank you for the review Sallie and for being a rezStream customer. As always, let us know if/when you need any support. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.