# Page 2 | rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is rezStream the right Reservations solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews --- rezStream 4.7 (118) [View alternatives](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of rezStream ## Showing most helpful reviews Showing 26-50 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Karen S. Owner Hospitality Used the software for: 2+ years ### "Operations Must Have" December 16, 2025 5.0 The software really meets our needs and the support is great. We even have them hosting our website now and could not be more pleased. Pros Their reservation software has been a tremendous improvement to our daily operational processes. The ease of creating bookings, running reports and sending communications is wonderful. The ability for guests to book their own reservations online has been a big win too. Cons We would love an integration with Quickbooks. The expanded reporting is good and we appreciate that they continue to make improvements and welcome user requests. Alternatives considered [ResortForward](https://www.capterra.com/p/10028049/ResortForward/) Reason for choosing rezStream Far better product and their team that was not over promising features and abilities that the software simply did not have. Switched from [Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/) Cloud based modern technology. Reliability. Review Source Response from rezStream December 17, 2025 Thank you so much for your review, Karen. We are happy to hear you are enjoying the ease of use and improving daily operations. I will also share your comments about the support being great to the team as well. Thank you for being a loyal rezStream customer. You know where to find us if you need us! JF Jane F. Inn Manager Hospitality Used the software for: 2+ years ### "RezStream is easy to learn and is user friendly" December 18, 2025 5.0 I have enjoyed my experience with rezStream and appreciate all the upgrades being made. Each season finds new improvemnets with the RezStream Team working hard! Pros Ease of use and support staff. Whenever we have a question or concern, staff at RezStream is easy to reach and most often figure out our issue while we are on the phone with the tech. I appreciate that support staff is available so readily. Cons I have trouble at times, figuring out loading rates and seasons. It can be a bit difficult for me. I will say that support staff is always available to troubleshoot and answer my questions. I find most of RezStream easy to navigate. Review Source Response from rezStream December 22, 2025 Thank you so much for the review, Jane. We love hearing that our customers are finding the software easy to use and feel supported if/when you need help with anything. I appreciate your feedback on the rates and seasons. I know the team is hard at work finding an easier interface to help you out yet keep all the flexibility we have with our rate setup. Thank you again for taking the time to review rezStream and have a wonderful day! JC Joanne C. Hotel Operations Manager Hospitality Used the software for: 2+ years ### "Excellent Customer Support" October 31, 2025 5.0 Very positive and knowledgeable, excellent company to partner with. RezStream works well for our boutique hotel. Pros Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question. Cons Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back. Review Source Response from rezStream November 5, 2025 Thank you for the great review Joanne. I am glad to hear that you are loving our great support. I will make sure I send this message to the development team on the pie charts. Let's see if we can get those back for you! Thanks for being a loyal rezStream customer for over 2 years! TG Tara G. Manager Hospitality Used the software for: 1-2 years ### "Great, very easy to navigate!" June 6, 2025 5.0 Overall, my experience with rezStream was positive. The system was reliable, easy to learn, and helped streamline our day-to-day operations—from managing reservations to handling guest communications. Their customer support was also a strong point—always prompt and helpful. While there were a few limitations in terms of customization and integrations, it served our small property well and improved efficiency. Pros Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance Cons Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly. Review Source Response from rezStream July 14, 2025 Thank you, Tara for your kind review! I'm thrilled to hear that you’ve enjoyed rezStream’s ease of use and experiencing the great support our team strives to provide. We work hard to keep the system flexible without being overly complex. I’d love to learn more about your mention of the pet fee option. We do offer a way to add pet fees, so if there’s something missing or unclear, we’d appreciate the feedback to make it even better. Thanks again for taking the time to share your experience with rezStream—we truly appreciate it! TC Teresa C. Owner Hospitality Used the software for: 2+ years ### "Excellent choice" October 30, 2025 5.0 My experience has been perfect! From set up to integrations, along with excellent customer service, even on a Sunday, it has been great. Pros Just enough structure and reporting capabilities; great price for service provided; ease of use for any user. Cons There is nothing not to like absolutely a flawless product. Love the payment processing integration . Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing rezStream Simple, understandable, easy to use, price. Review Source Response from rezStream November 5, 2025 Thank you so much for the review Teresa. We strive to offer a simple yet flexible software solution, and I am glad you are seeing that reflected on your end. I love seeing the support comment as well, since that is something we strive for. As always, let us know how we can help in the future! CB Chrystal B. Manager Hospitality Used the software for: 2+ years ### "Excellent platform would recommend to anyone " June 10, 2025 5.0 I have been using rezStream for 6 years now and I have always had my questions answered quickly and had ease of use with this platform. I have never had a issue and the updated add on like direct payments and connections to VRBO and booking.com are great! Pros I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals. Cons I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing rezStream A friend recommended and let us see how it worked ahead of time, it was a close pick between WebRezPro Review Source Response from rezStream June 12, 2025 Thank you so much for the great review, Chrystal. We focus our efforts on making the software easy to use and by having fantastic support. I am glad to see that it is noticed by our customers! Thank you for being a long time rezStream customer and looking forward to another 6+ years of working together! MA Michelle A. Manager Hospitality Used the software for: 6-12 months ### "Customer support is 5 stars " March 5, 2026 5.0 We don’t use all channels but I had a very easy onboarding experience. The system is very easy to use. Pros Customer support was amazing! Their responses are always fast and explain everything clearly and in detail. If chat isn’t available, all emails were answered within minutes. Very kind and knowledgeable support team. Cons Customers with multiple email addresses often have multiple profiles which gets confusing with our repeat guests. Review Source Response from rezStream March 24, 2026 Thank you for the review Michelle. We are happy to hear that our amazing support team was able to support you and your property in a timely manner. We also appreciate your feedback regarding multiple profiles. When people use different emails, it's tough to know those are the same people but fortunately, we have a great merge feature that allows you to merge those together if you choose. Thanks again for taking time out to review rezStream Cloud. JB John B. Owner Hospitality Used the software for: 2+ years ### "Good Team and they make it easy for me." June 6, 2025 5.0 Very Good! Each and everytime over an extended period of time. Great Team of folks that want to be helpful. Pros They have always been very helpful for many years. Good response and will to be helpful, on each occasion . Cons Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied . Review Source Response from rezStream June 9, 2025 Thank you for such a great review and kind words John! We are glad you see the value of our support and customer success teams. We appreciate you. JV Jenifer V. Owner Hospitality Used the software for: 2+ years ### "GREAT Service ALWAYS" July 9, 2024 5.0 GREAT! We are grateful for all the time \[sensitive content hidden\] spent with us explaining the product without being pushy. Making us feel comfortable Pros We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business. Cons We do not have a con. All of our experiences have been good. Reason for choosing rezStream Because of the great care they took to explain the product, work with us to get it up and going and the ability to customize it to our needs. We recently switched to their payment process also and it works well. Review Source Response from rezStream July 15, 2024 Thank you for taking the time to post a review of rezStream Cloud Jenifer. We appreciate the callouts for customer service! We strive to provide the best possible service and glad to see it's showing. Let us know if there's ever a "con" that we can help with! Thanks again. jC jerry C. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Switching from Cloudbeds to rezStream" July 25, 2024 5.0 People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept. Pros Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds. Cons Minor issue - would be good to get itinerary of onboarding process/training ahead of time Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Raised monthly bill from 112 to 235 without substantial reason. Could not or would not provide any documentation why. Billing and support personnel ineffective. Emails to management about issues not addressed. Review Source Response from rezStream August 1, 2024 Thank you for the early review, Jerry. I'm happy that you're seeing the value of our support team. I also appreciate the feedback on onboarding and will make sure we review that. Looking forward to a long and happy relationship! CB Callie B. Property Manager Hospitality Used the software for: 2+ years ### "Constantly Improving and Easy to Work With" March 20, 2026 5.0 RezStream has been a great system to work with. It supports our operations well, and the ongoing improvements show that the company is invested in making the product better for its users. Pros I love that rezStream is constantly upgrading and improving the system to better meet my needs. The platform continues to evolve, making day-to-day operations more efficient and user-friendly. Cons At times, with frequent updates, there can be a short adjustment period while learning new features. Review Source AB Alla B. Guest Services Hospitality Used the software for: Less than 6 months ### "Functionality is perfect" February 1, 2024 5.0 I was explained it ones and took from there, it shows how easy it is to navigate when just shown ones. Pros Clarity, functionality, feels good to use it, user friendly, colors are soothing, everything is self explanatory and thought through. Cons When using a reservation map the color pallet is too bright on my taste. Softer color pallet would be nicer to the eye. Review Source Response from rezStream June 13, 2024 Thank you for the review Alla. I am glad you find the software easy to use. I'll be sure to share with our development team since that's the goal they have. Since you mentioned color pallet, you can customize those colors you see on the screen. Reach out to our support team and they can review with you or just search colors in the knowledge base. Thanks again! VP Vicki P. Manager for 15 years; just retired but still do marketing for hotels Hospitality Used the software for: 2+ years ### "Excellent Property Management System and Company" September 11, 2023 5.0 The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service. Pros We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did. Cons When you try to print out a report the font size comes out miniscule. Reason for choosing rezStream Because of all of the features mentioned above and my past experience with the company Review Source Response from rezStream September 13, 2023 Wow! Thank you so much for the wonderful review and the insights! We are so proud of what we've built and are continuing to build and awesome to get feedback like this to show it's working. We'd love to touch base on the report issue though because it should print out with such a small font size. Thanks again and for being an amazing rezStream customer for so long! AM Amanda M. Property manager Hospitality Used the software for: 6-12 months ### "Awesome customer service " February 27, 2024 5.0 Pros I cannot say enough positive things about the customer service at Rezstream. I have been working with them for quite some time now and I have always been blown away by the level of care and attention they provide. In particular, \[sensitive content hidden\] have been absolutely amazing. They always go above and beyond to ensure that our needs are met and that we are satisfied with their services. One thing that really stands out to me is their availability. I have had instances where I needed assistance on a Sunday and to my surprise, I was able to get in touch with someone from Rezstream. \[sensitive content hidden\] truly go the extra mile for their customers and it is evident in their willingness to help at any time, even outside of regular business hours. Their knowledge and expertise in the industry are also top-notch. They are always up to date with the latest trends and technologies, and their recommendations have greatly helped our business grow. I have no doubt that if it wasn't for their guidance, our business would not be where it is today. What truly sets Rezstream apart from other companies is their genuine care for their customers. They treat us like family and always make us feel valued. \[sensitive content hidden\], in particular, have been such a pleasure to work with. They are friendly, professional, and always willing to listen to our needs and concerns. In conclusion, I highly recommend Rezstream to anyone in the hospitality industry. Their customer service is truly exceptional and their employees, especially \[sensitive content hidden\], are a huge asset to the company. Thank you, Rezstream, for all that you do for us. Without a doubt, our business would not be as successful as it is today without your support. Cons Absolutely nothing!!! They go above and beyond for there customers!! Review Source Response from rezStream March 8, 2024 Wow! Thanks, Amanda for your fabulous review! we're thrilled you're a rezStream customer and are seeing the value that we provide. As always, let us know if we can help with anything! KJ Katheryn J. General Manager Hospitality Used the software for: 2+ years ### "Rezstream - move from Desktop version to Cloud version" December 6, 2022 5.0 Overall, very happy with the product and the service. Follow up from tech staff is quick and efficient. Pros Rezstream Cloud is fast and easy to navigate. The functions are straight forward and comprehensive. There are many new options the old desktop version did not have. As reluctant as I was, after having used the Rezstream desktop version for 13 years, I am finding I really like the cloud version. I also like that I can access the software from all of my devices, quickly and efficiently making reservations and completing tasks from anywhere. Cons The only issues I have had are with the printouts of the reports. But most importantly, the occupancy map. This is a printout our entire staff uses every day. The old print was clear and easy to read. The new is not. If I could change one thing, it would be that. Reason for choosing rezStream Because I had used Rezstream for many years and didn't want to move. I loved the desktop version and was hesitant to move to the cloud. When the announcement was made that the desktop version would no longer be supported as of December 2022, it was time to make a decision. Immediately the answer was to stay with Rezstream and learn the new system. Review Source Response from rezStream December 15, 2022 That is such an awesome review Katheryn! Thank you so much for taking the time to provide such great insights. I will make sure I bring your comments about printing the Occ Map to the team. Happy Holidays and thanks again!! AW Ann W. Executive Director Hospitality Used the software for: 2+ years ### "Rezstream at the beach!" November 22, 2021 5.0 I've always had an excellent business experience with the team. I've been a customer for 21 years! I do not remember a negative exchange. The team is always there to help when needed. The product is great and the price is right. Pros I've used it since 2000 - way before the cloud. Managed a ski resort at that time with lodging. When I moved to the beach, signed us up here. Really LOVED the old restream. We upgraded after Hurricane Harvey and learned to work with the cloud version. The product does what we need it to do and the sales and support team there are very open to suggestions for updates and new features if we need something. We LOVE the credit card integration! That was a game changer at our property! Cons Sometimes there is a long wait for reports to load and I miss some of the old reports. We've learned to work with this. I've been told the slowness is due to our internet, but I have loading problems even when we have full strength bandwidth coming in. Should be faster, in my opinion. Reason for choosing rezStream I've been approached by MANY property management software companies to change, but we've been happy enough with Rezstream not to consider too many of them. Review Source Response from rezStream December 1, 2021 Hi Ann. Thank you so much for being such a loyal customers! It's partners like you that make us successful. We'll continue to work on the system and make it even better. Thanks again and as always, let us know if we can help with anything else! KA Kyla A. Office Manager Hospitality Used the software for: 2+ years ### "Great cloud based platform that is only getting better!" April 25, 2022 5.0 RezStream has been with us through our entire set up & use. Quick to provide answers, help, & knowledge to better the system for us. They strive to provide the best and are constantly working to give us new features & improvements that we did even know we needed. Pros Ease of set up & use. Customer service is top notch. The company takes the time to listen to the needs of their clients and work diligently to add improvements & new features! Cons Our only complaint is to use the credit card processing payment through this cloud based platform is to use Shift4 as gateway to merchant services account. Shift4 is not even close to the level of customer service and ease of use that RezStream customers are used to. Review Source Response from rezStream May 5, 2022 Thank you Kyla for your great review! We love hearing from our customers and glad to see them benefit from our regular releases. Stay tuned for even more great features to come! LF Laura F. Owner/Operator/Admin/Housekeeping/Maintenance Hospitality Used the software for: 2+ years ### "Very happy and satisfied client!" April 20, 2023 5.0 Pros I am not very computer-savvy, so I dread the initial processes involved in setting up a new program. rezStream was so much easier than expected. When I had/have questions, they have always been prompt and professional with their response(s). They have been stable and consistent, and they continue to help teach and resolve when I need it. I have not had technical issues; rezStream is always there when I need to use it...VERY important! And it's easy to navigate for me in the background and for our Guests that reserve. Cons If there is anything that needs improving, it is probably a user-issue, not a rezStream-issue. Review Source Response from rezStream April 26, 2023 Thank you for the great review, Laura! Glad you made the switch from Eviivo and see the value of rezStream! As always, let us know if there is anything you want to see for future releases! SS Sandy S. Administrative Hospitality Used the software for: 2+ years ### "RezStream for Hospitality" November 29, 2021 5.0 They have been great to work with. In two years they have grown the product and continue to invest in updating and want to work with clients Pros Ease of use, ability to see needs on the main screen, ease to train new staff and limit their areas to view or alter information. The size of the company allows it to be very responsive to needs. Cons Flexibility in some reporting for staff - they are very good to work with however and are working on developing new areas and updates. Review Source Response from rezStream December 1, 2021 Hi Sandy. Thank you so much for your review and for being a rezStream customer! I'm happy to see that we're providing a quality product and support for your business. As always, let us know if we can help with anything in the future. Stay tuned for more exciting new features!!! CS Catherine S. Inn Keeper Hospitality Used the software for: 2+ years ### "The software does what it needs to do" February 4, 2024 4.0 I find it easy to use and the support is awesome Pros It works very well and the support staff our great Cons The fact that you can not reinstate a canceled reservation Review Source Response from rezStream February 7, 2024 Thank you for the great, honest review of rezStream Cloud. I am so happy to hear you are loving the support and find the software easy to use. 2 of the things we really try to focus on here at rezStream. As always, let us know how we can help. And yes, I will add another vote on the reinstating a cancelled reservation! SP Sherrie P. Owner Hospitality Used the software for: 2+ years ### "Streamlined & saves us tons of time!!" November 19, 2021 5.0 LOVE RezStream and everyone that I've worked with!! \[SENSITIVE CONTENT\] is 'down to earth' and gets back to me right away. Same with customer support - they always get back to me right away if I have a question or issue. Pros We love the integration with the online calendar, the booking engine, and the software! It saves us so much time not having to manually enter in reservations and then manually updating the availability calendar. Cons I would like to see some type of integration with accounting software. Even if it's an Excel format that can be imported into accounting software. Reason for choosing rezStream When we purchased the resort 8 years ago, the previous owners already had RezStream in place. Upon purchasing the resort, I did look into a few other programs but they were either more expensive and/or did not provide the level of functionality that RezStream offered. RezStream also seemed to be a company that was structured for growth and sustainability. Review Source Response from rezStream November 23, 2021 Thank you for the review and for being a rezStream customer Sherrie! We love hearing the impact that the software has on your day to day operations. Just to let you know, all of our revenue and tax reports CAN export to CSV/Excel. Just give the support team a call if you have any questions on that. Thanks again and as always, let us know when/if you need any help! MW Mike W. General Manager Hospitality Used the software for: 2+ years ### "Efficient and Effective!" January 29, 2024 5.0 Pros That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency. Cons I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation. Alternatives considered [Innkeeper's Advantage](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Review Source Response from rezStream January 31, 2024 Thank you, Mike for the wonderful review! I love that you called out the ease of use and efficient. Our development team will love to hear this! I'd love to learn more on your request for add-ons since we have that capability. Let us know how we can improve that for you! Thanks again and thank you for being a loyal rezStream customer! MW Martina W. Co-Owner Hospitality Used the software for: 2+ years ### "Great software with best customer support" November 17, 2021 5.0 Overall experience is great. Whenever I had a problem, RezStream was right there to help Pros RezStream is easy to use. They constantly improve the software, listen to what customers have to say and they have the best customer support Cons The only thing I don't like - but this may be user error - is that I have to look at the person to see their arrival time. It would be great if that was visible on the dashboard. I will mention that also directly to them Review Source Response from rezStream November 22, 2021 Hi Martina! Thanks so much for your review and for being a rezStream Customer. That's a great suggestion. If you haven't already seen it, we did recently release an update so you can see that information right on the occupancy map (Calendar) without the need to click anything! I will create the suggestion to add it to the dashboard as well. As always, let us know if we can help with anything else! AD Alissa D. General Manager Hospitality Used the software for: 2+ years ### "Best reservation software I have ever used!" November 2, 2023 5.0 I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly! Pros I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding! Cons Can't think of anything that I don't like about it! Reason for choosing rezStream Ease of use. Rezstream seemed much more intuitive when navigating the site. Review Source Response from rezStream November 6, 2023 Hi Alissa! Thanks for such a great review! I need to make sure I pass it on to the developers since their goal is to create an intuitive, flexible system while still making it easy to learn and use. Sounds like we hit the nail on the head! Thank you for being a great customer of rezStream and as always, let us know if we can help in any way! LM Lee M. Innkeeper Hospitality Used the software for: 2+ years ### "Rezstream is the best reservation system I have ever used" November 18, 2022 5.0 It allows us to quickly respond to booking requests. We rely on this product to manage the activities of our inn on a daily, and even minute to minute, basis. New employees find it easy to learn. Pros Rezstream was so easy to integrate with our booking and billing procedures. The set up was made with little fuss or bother because of the support from Rezstream in the process. Cons There is just nothing about the software that I don't like Reason for choosing rezStream Customer service Review Source Response from rezStream November 28, 2022 Thank you so much for the awesome review and for being a part of the rezStream family! I am glad to hear that you are enjoying the system and it's making your life easier. As always, let us know what we can do in the future! Similar Products Featured