# Page 3 | rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is rezStream the right Hospitality Property Management solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews --- rezStream 4.7 (118) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 3 - Reviews of rezStream ## Showing most helpful reviews Showing 51-75 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Clint S. Owner/ GM Hospitality Used the software for: 2+ years ### "Great longstanding Relationship, best in the Industry" October 11, 2022 5.0 This company is the very best in this platform. I could not imagine ever using another Property management Software. That would be really stupid, being an American based company is priceless.. Pros The customer support being based in Denver is the best. Same day resolution to any issue that comes up. Cons The change to the cloud was a bit tricky, would never go back. There is really no downside to . Reason for choosing rezStream The personal service and being based in Denver as opposed to offshore . Review Source Response from rezStream November 21, 2022 Thank you so much for the review! Glad that you are enjoying the support and service and also nice to see that you love the new cloud version! Thank you for being part of the rezStream family! KD Kimberly D. Owner Hospitality Used the software for: 2+ years ### "Rezstream fits us perfectly" June 9, 2023 5.0 Pros Our values align. They are responsive to our needs. Cons Doesn’t integrate with every other platform we use. Specifically Tripleseat. Reason for choosing rezStream Efficiency, responsiveness, efficacy, excellent value. values and operational align with our operations Review Source Response from rezStream June 12, 2023 Thank you for the great review, Kimberly! I am happy to hear that you are seeing the value of rezStream. I'll send Tripleseat over to the team to take a look. LF Laurie F. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Small Lodge Happy with rezStream" January 24, 2024 5.0 We are pleased with and have no plans on switching. Pros We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful. Cons No big cons, but then again, I do not have anything to compare to. Review Source Response from rezStream January 25, 2024 Thank you for the review, Laurie! we appreciate you mentioning our support team and glad to hear they are being helpful and responsive to your needs. let us know if/when we can help out with anything else. Thanks again! KD Kim D. GM Hospitality Used the software for: 2+ years ### "RezStream Makes Us Run" July 12, 2022 5.0 We have used for over 8 years and find it to be a dynamic product. Pros allows easy interface between client and consumer at every touch point. Cons Wish we could let groups make reservations more easily without all recreating the wheel everytime. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream Remained with because all innovative features were covered. The others had only incidental feature advantages and frankly, Rezstream eventually adopted them all. Review Source Response from rezStream July 15, 2022 Thank you for your review Kim! We are grateful for long-time customers like yourself and glad to hear that you're seeing the team progress. Thanks again. BH Blayne H. President Hospitality Used the software for: 2+ years ### "Great Product" November 17, 2021 5.0 Our operations do not perfectly fit the normal format of a hospitality business. So had to be adapted to fit and that being done, it works as well as anything on the market. We are particularly grateful that their customer support team has been open to helping us get it up and running. Pros The software was flexible and adaptable to our operations. It is accompanied by a high level of customer support. Generally unheard of in this day and age. They actually care. Cons Nothing significant that is worthy of mentioning. Reason for choosing rezStream We met the regional manager and A) he knew his product B) he was more interested in addressing our needs than making the sale C) they offered fair pricing. Review Source Response from rezStream November 22, 2021 Hi Blayne. Thanks so much for your review and we're so happy to have you on board as a rezStream customer. I love hearing how businesses can adapt the product to fit their needs. It's one of the things we take pride in. Keep the suggestions coming and as always, reach out any time if/when you need help! ZK Zwaantje K. manager Leisure, Travel & Tourism Used the software for: 2+ years ### "User friendly, safe, easy customization, making our work so much more easy and efficient!" January 24, 2017 5.0 We upgraded from Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem. The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there. The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed. The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc. I feel the system is very user-friendly. The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands. We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running. Pros User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model Cons That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier' Review Source JS Joshua S. Owner Hospitality Used the software for: 2+ years ### "Cannot run my business without RezStream" June 22, 2023 5.0 beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point. Pros The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform. Cons I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything. Review Source DF David F. Owner Hospitality Used the software for: 2+ years ### "Good system " January 30, 2024 5.0 Has worked well for our needs. We don’t need the online booking or credit card system. Pros It works well for our resort reservation needs Cons Hard to get it to sync for mailing address printing. But that could just be user error too Review Source Response from rezStream February 2, 2024 Thanks for the great review, David. I see you've been with us for more than 2 years. Thank you for your continued loyalty. If you reach out, we can send you the instructions for exporting your list and then using Word or another label printing tool to mass print labels. Appreciate you sharing that feedback though! Thanks again. TW Toni W. Owner Hospitality Used the software for: 6-12 months ### "Great software program" August 1, 2023 5.0 In our early winter season, we get more than 100 calls a day for bookings and having the system online will reduce the number of missed calls and lost customers due to their ability to book online as well. Pros Ease of use, great customer service, and I love the on going webinars. Cons I had the old platform before it switched to the cloud and the report that was most helpful to my employees is no longer available. Review Source Response from rezStream August 2, 2023 Thank you for the great review, Toni! We're happy for the 5 stars and glad you find the system easy and the support team helpful. If you haven't already, be sure to let the team know which report was available in the old desktop program. Thanks again! EF Eric F. Owner Hospitality Used the software for: 1-2 years ### "Easy System with GREAT customer service." January 25, 2024 5.0 Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response. Pros The platform is easy to manage and use. The customer service is outstanding! Cons Just hard to change reservations once made. You have to find just the right screen. Reason for choosing rezStream Ease of use and the customer service walks you thru everything. Review Source Response from rezStream January 29, 2024 Thank you for a great review Eric. We're so happy to hear that you love rezStream and our amazing support staff. We appreciate you and appreciate the feedback. HC Heather C. Owner Hospitality Used the software for: 2+ years ### "Rezstream is Easy to Use and Customer Service is Exceptional" November 29, 2021 5.0 trying to stay ahead of the OTA's selling all my rooms. Pros Customer service is always available if you can't find answers in the knowledge base. Cons I wish there was a way to mark the calendar with special events (text that describes the special event). I also wish they would make the booking engine easier to book for a direct customer than expedia or booking.com does. Review Source Response from rezStream December 1, 2021 Hi Heather. Thank you so much for your review and feedback. We'd love to learn more about your feedback on the booking engine. We have a very good conversion rate on the booking engine so any feedback is welcome. You can reach out to support to provide the feedback. Thanks again and as always, let us know how we can help! SL Steve L. General Manager Used the software for: 2+ years ### "Not ready for Prime Time" December 23, 2016 1.0 We've been customers of for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company Pros not much but it does do a decent job of capturing reservations but not much more. Cons It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system Review Source CM Christie M. Owner Hospitality Used the software for: 1-2 years ### "RezStream is very user friendly. A great asset to our hospitality business!!!" October 5, 2020 5.0 Pros This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away. Cons The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax. Reason for choosing rezStream The support is the best. The program is so easy to use. The software fits perfectly with our resort's needs. Switched from [Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/) Switching was a no-brainer. My old software seemed antiquated and is very current and continually making upgrades. They listen to their user's needs. Review Source GL Gayle L. Owner Hospitality Used the software for: 2+ years ### "Review" November 30, 2021 4.0 I think that the monthly charges for the software and for Marketing are too expensive. The software is too slow, making changes takes way too long. Pros The reservation and reports are easy to use Cons Way to slow to update changes made on our end Review Source Response from rezStream December 1, 2021 Hi Gayle! Thank you so much for the review and feedback. We'd love to learn more about the slowness you are reporting. If you could please email support and mention this review, we'll check out the system. We are not getting that feedback from others so just want to check. Thanks again and as always, let us know if we can help with anything. CL Crysty L. Office Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "User-friendly and mobile-ready" June 14, 2019 4.0 It's great overall. No glitches, crashes, or anything tragic. It's smooth, easy to operate and understand. My staff took to it readily. The setup was easy and the customer support folks have been good all along to answer any weird questions. They seem interested in what features we may need and ideas we have to improve it as well. Pros I love that I can sign on to the software from my phone wherever I am and check availability, make a reservation, take a payment, whatever I need to do. That frees me up (and my staff) from being locked to a desk or office all day. I also don't have to carry a laptop around. I made a guest reservation while I was hiking last week - so sweet! Cons The reports module is still lacking some pretty important pieces that make monthly reporting, trend analysis, comparisons a bit more difficult than I like. They are working on it continuously and more options are becoming available, but it needs some intense attention in order to provide all that I need for reporting. Reason for choosing rezStream A full office solution with more control of customer data and even maintenance reporting. Review Source JF Jody F. Owner Hospitality Used the software for: 2+ years ### "Unhappy " November 26, 2021 5.0 Pros I love the software- I don’t like that I am 50% owner and being controlled by my husband where he deleted my log in and rez stream didn’t help me at all- Cons not protecting the owner with her rights to the system Review Source Response from rezStream December 8, 2021 Hi Jody. First of all, thank you for your review and feedback. rezStream takes security very seriously and we work within our contracts. If your name was not on the contract, then we can't really be adding anyone to a database. We can work with whomever is on the contract so they can add you. Unfortunately, it sounds like this is a bit of a unique scenario and one in which we found ourselves in the middle of. Again, I appreciate your feedback but just know that our response was one of data security. Feel free to reach out to our team again and if you have some legal paperwork, I am sure we can get it all figured out. Thanks again! BR Becky R. Owner Hospitality Used the software for: Less than 6 months ### "Best Fit for our Motel" February 17, 2023 5.0 We have been writing reservations down in a binder. This is a labor intensive process which involves speaking with potential guests on the phone and interacting online through emails. Many times these interactions don't result in a booking because they are just checking availability. Having manage online reservations frees up time for us to work on other areas of our business. Pros We interviewed several different online reservation companies before going with . We felt they were the best fit for us because we liked the software the best. Also very important to us is that they are very professional, organized, helpful during each stage of the process and eager to make sure we are happy with their services. Cons I really like the software! I can't think of anything I would change. Reason for choosing rezStream Answered above Review Source Response from rezStream February 17, 2023 Thank you for the detailed review, Becky. Glad to hear that rezStream was able to give you more time back in your day. We're happy that you chose rezStream after reviewing other companies. Please let us know if/when you need anything, our amazing support team will help you out anytime! KP Ken P. GM Hospitality Used the software for: 2+ years ### "Venice Beach Villas" August 25, 2022 5.0 Fantastic. The support team as is second to none. Pros User Friendly. Quick and easy to navigate Cons Adjusting pricing for different seasonal rates is a hassle Reason for choosing rezStream Grandfathered when property was purchased Review Source Response from rezStream September 6, 2022 Thank you for your review Ken! We're glad that you are enjoying the system. I know our team is working on the rate setup and how to make that easier. Thanks for being a rezStream customer and as always, let us know how we can help! TB Tom B. owner Recreational Facilities and Services Used the software for: 2+ years ### "Great system along with SERVICE" November 13, 2021 5.0 It has been better that last and really impressed that they have allowed us a grace period during our last 2 years of non-operation. Very thoughtful of our situation. Not many other companies have done this..........THANK YOU Pros I can keep track of all my customers and be able to track finical informatio with the click of a button Cons I was not able to download all my previous information for my old software.....but enough to start with this software Switched from [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Guest Tracker went out of business Review Source Response from rezStream November 17, 2021 Thank you for the review Tom and for being a rezStream customer! We're glad you're happy with rezStream. As always, let us know how we can help! DM Daniel M. Owner Used the software for: ### "Simply the BEST decision ever made for my business." November 6, 2015 5.0 I can't be happier with Cloud PMS. The BE The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless. The Cloud Interface My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours. Customer Service I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done! Noticeable Improvements Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer. Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites. Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before. Summary We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line. Simply put: Rezstream is a weapon. Review Source DH David H. Manager Hospitality Used the software for: 1-2 years ### "Rez Stream Review" January 24, 2024 5.0 Great, the ease of using Rez Stream is super helpful for the job I do! Pros Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork. Cons Some things on it I have to dabble through every once and awhile.! Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) To keep the booking up to a better system! Review Source Response from rezStream January 26, 2024 Thank you for the review, David. Glad to hear things are going well for you! JM Jeanne M. Owner Hospitality Used the software for: 2+ years ### "Best one out there for our small historic hotel." February 3, 2023 5.0 The BEST! Pros Reservations made clear and easy to use. Great tech support. Cons Hard to make confirmation letters like I want them. Reason for choosing rezStream Because I already knew and used Rezovations, the change over was easy. Review Source Response from rezStream February 6, 2023 Thank you, Jeanne! What a wonderful review. I especially love the final comment of "The BEST!". Thank you for being a rezStream customer and please let us know how else we can help out. SaBH Susie and Bryan H. Owner Hospitality Used the software for: 2+ years ### "Rezstream getting better for resorts" March 15, 2019 4.0 We have been able to manage our guest list, revenue, and booking/rates with relative ease. The online booking is fantastic. Automatically generated emails for guests really reduce our constant attention to the computer, allowing us to focus on our guests. Pros cloud is an excellent resort operation software, with good communication tools and scheduled email options. The day to day useability takes a little practice, but the ability to post online availability and online booking offers us a huge advantage over others who don't take online reservations. Their development team continues to make improvements for a resort operation ( I think it was originally designed more for B&B/hotel use). I especially appreciate the automatic cloud data backup. Cons The cost is high for a small operation like ours. And the reports are a little clumsy. Review Source sR sallie R. owner Hospitality Used the software for: 1-2 years ### "Happy customer" November 12, 2021 5.0 It’s Been good because it eliminates the stress of double bookings. Pros Happy customer…Using restream eliminated double bookings at our very small B&B. Cons It’s just another little expense out of our operating budget but that’s not Restreams problem. It seems like everybody gets a little tiny piece of the profit, but I guess that’s the cost of doing business. Reason for choosing rezStream I did not explore other options. Review Source Response from rezStream November 17, 2021 Thank you for the review Sallie and for being a rezStream customer. As always, let us know if/when you need any support. PK Patrick K. Owner/Operater Hospitality Used the software for: Less than 6 months ### "Great Product! Great Team! Easy to understand!" June 1, 2023 5.0 We are using for our online bookings as well as a channel manager for other online booking systems. They were recommended to us by a few other resort owners and we are glad we listed. Pros The customer service is amazing. They are always available and happy to help. Cons We like everything about and look forward to continue working with them. Reason for choosing rezStream In the end it was between 2 different programs. It came down to the 3rd processor that uses. Review Source Response from rezStream June 2, 2023 Thanks Patrick! I see you're a newer user but so glad you're with us. I am happy to hear you are taking advantage of our killer support team and are enjoying the system. Let us know how we can help in the future! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.