# Page 3 | rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is rezStream the right Reservations solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews --- rezStream 4.7 (118) [View alternatives](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of rezStream ## Showing most helpful reviews Showing 51-75 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Clint S. Owner/ GM Hospitality Used the software for: 2+ years ### "Great longstanding Relationship, best in the Industry" October 11, 2022 5.0 This company is the very best in this platform. I could not imagine ever using another Property management Software. That would be really stupid, being an American based company is priceless.. Pros The customer support being based in Denver is the best. Same day resolution to any issue that comes up. Cons The change to the cloud was a bit tricky, would never go back. There is really no downside to Rezstream. Reason for choosing rezStream The personal service and being based in Denver as opposed to offshore . Review Source Response from rezStream November 21, 2022 Thank you so much for the review! Glad that you are enjoying the support and service and also nice to see that you love the new cloud version! Thank you for being part of the rezStream family! KD Kimberly D. Owner Hospitality Used the software for: 2+ years ### "Rezstream fits us perfectly" June 9, 2023 5.0 Pros Our values align. They are responsive to our needs. Cons Doesn’t integrate with every other platform we use. Specifically Tripleseat. Reason for choosing rezStream Efficiency, responsiveness, efficacy, excellent value. Rezstream values and operational align with our operations Review Source Response from rezStream June 12, 2023 Thank you for the great review, Kimberly! I am happy to hear that you are seeing the value of rezStream. I'll send Tripleseat over to the team to take a look. LF Laurie F. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Small Lodge Happy with rezStream" January 24, 2024 5.0 We are pleased with rezStream and have no plans on switching. Pros We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful. Cons No big cons, but then again, I do not have anything to compare rezStream to. Review Source Response from rezStream January 25, 2024 Thank you for the review, Laurie! we appreciate you mentioning our support team and glad to hear they are being helpful and responsive to your needs. let us know if/when we can help out with anything else. Thanks again! KD Kim D. GM Hospitality Used the software for: 2+ years ### "RezStream Makes Us Run" July 12, 2022 5.0 We have used RezStream for over 8 years and find it to be a dynamic product. Pros RezStream allows easy interface between client and consumer at every touch point. Cons Wish we could let groups make reservations more easily without all recreating the wheel everytime. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream Remained with RezStream because all innovative features were covered. The others had only incidental feature advantages and frankly, Rezstream eventually adopted them all. Review Source Response from rezStream July 15, 2022 Thank you for your review Kim! We are grateful for long-time customers like yourself and glad to hear that you're seeing the team progress. Thanks again. BH Blayne H. President Hospitality Used the software for: 2+ years ### "Great Product" November 17, 2021 5.0 Our operations do not perfectly fit the normal format of a hospitality business. So RezStream had to be adapted to fit and that being done, it works as well as anything on the market. We are particularly grateful that their customer support team has been open to helping us get it up and running. Pros The software was flexible and adaptable to our operations. It is accompanied by a high level of customer support. Generally unheard of in this day and age. They actually care. Cons Nothing significant that is worthy of mentioning. Reason for choosing rezStream We met the regional manager and A) he knew his product B) he was more interested in addressing our needs than making the sale C) they offered fair pricing. Review Source Response from rezStream November 22, 2021 Hi Blayne. Thanks so much for your review and we're so happy to have you on board as a rezStream customer. I love hearing how businesses can adapt the product to fit their needs. It's one of the things we take pride in. Keep the suggestions coming and as always, reach out any time if/when you need help! ZK Zwaantje K. manager Leisure, Travel & Tourism Used the software for: 2+ years ### "User friendly, safe, easy customization, making our work so much more easy and efficient!" January 24, 2017 5.0 We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem. The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there. The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed. The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc. I feel the system is very user-friendly. The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands. We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running. Pros User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model Cons That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier' Review Source JS Joshua S. Owner Hospitality Used the software for: 2+ years ### "Cannot run my business without RezStream" June 22, 2023 5.0 beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point. Pros The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform. Cons I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything. Review Source DF David F. Owner Hospitality Used the software for: 2+ years ### "Good system " January 30, 2024 5.0 Has worked well for our needs. We don’t need the online booking or credit card system. Pros It works well for our resort reservation needs Cons Hard to get it to sync for mailing address printing. But that could just be user error too Review Source Response from rezStream February 2, 2024 Thanks for the great review, David. I see you've been with us for more than 2 years. Thank you for your continued loyalty. If you reach out, we can send you the instructions for exporting your list and then using Word or another label printing tool to mass print labels. Appreciate you sharing that feedback though! Thanks again. TW Toni W. Owner Hospitality Used the software for: 6-12 months ### "Great software program" August 1, 2023 5.0 In our early winter season, we get more than 100 calls a day for bookings and having the system online will reduce the number of missed calls and lost customers due to their ability to book online as well. Pros Ease of use, great customer service, and I love the on going webinars. Cons I had the old platform before it switched to the cloud and the report that was most helpful to my employees is no longer available. Review Source Response from rezStream August 2, 2023 Thank you for the great review, Toni! We're happy for the 5 stars and glad you find the system easy and the support team helpful. If you haven't already, be sure to let the team know which report was available in the old desktop program. Thanks again! SS Sandra S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Quality Product for Reservation System" February 10, 2023 5.0 The support staff is amazingly helpful. (Marketing, Programming) Pros Customer find the software easy for booking. User friendly for Guest Services Cons Would like to see housekeeping/maintenance program integration. Would be nice to be intergrated to QB.Reports more user Friendly. Review Source Response from rezStream February 13, 2023 Thank you for the awesome rating and review Sandra. I'm glad that you find the system easy to use and that our support team is amazing! Thank you for the "cons" as well and I'm glad to know they are all things that we are working on. Watch out for a Quickbooks integration sooner versus later. Thanks again and we're so happy to have you as a customer. EF Eric F. Owner Hospitality Used the software for: 1-2 years ### "Easy System with GREAT customer service." January 25, 2024 5.0 Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response. Pros The platform is easy to manage and use. The customer service is outstanding! Cons Just hard to change reservations once made. You have to find just the right screen. Reason for choosing rezStream Ease of use and the customer service walks you thru everything. Review Source Response from rezStream January 29, 2024 Thank you for a great review Eric. We're so happy to hear that you love rezStream and our amazing support staff. We appreciate you and appreciate the feedback. SL Steve L. General Manager Used the software for: 2+ years ### "Not ready for Prime Time" December 23, 2016 1.0 We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company Pros not much but it does do a decent job of capturing reservations but not much more. Cons It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system Review Source CM Christie M. Owner Hospitality Used the software for: 1-2 years ### "RezStream is very user friendly. A great asset to our hospitality business!!!" October 5, 2020 5.0 Pros This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away. Cons The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax. Reason for choosing rezStream The support is the best. The program is so easy to use. The software fits perfectly with our resort's needs. Switched from [Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/) Switching was a no-brainer. My old software seemed antiquated and rezStream is very current and continually making upgrades. They listen to their user's needs. Review Source CM Casandra M. owner Hospitality Used the software for: 2+ years ### "Easiest, best software to work with! " November 28, 2022 5.0 So happy I went with rezStream!!!! Never switching to another! Pros Very easy to use and when I don't understand how something works the response from a represenative is amazing!! Cons Everything is very well laid out for easy use! Review Source Response from rezStream November 29, 2022 What an amazing review Casandra. Thank you so much for the love! Nothing makes the rezStream team happier than helping our customers. Thank you for being a loyal customer and as always, please let us know what we can do to help in the future. GL Gayle L. Owner Hospitality Used the software for: 2+ years ### "Review" November 30, 2021 4.0 I think that the monthly charges for the software and for Marketing are too expensive. The software is too slow, making changes takes way too long. Pros The reservation and reports are easy to use Cons Way to slow to update changes made on our end Review Source Response from rezStream December 1, 2021 Hi Gayle! Thank you so much for the review and feedback. We'd love to learn more about the slowness you are reporting. If you could please email support and mention this review, we'll check out the system. We are not getting that feedback from others so just want to check. Thanks again and as always, let us know if we can help with anything. JF Jody F. Owner Hospitality Used the software for: 2+ years ### "Unhappy " November 26, 2021 5.0 Pros I love the software- I don’t like that I am 50% owner and being controlled by my husband where he deleted my log in and rez stream didn’t help me at all- Cons Rezstream not protecting the owner with her rights to the system Review Source Response from rezStream December 8, 2021 Hi Jody. First of all, thank you for your review and feedback. rezStream takes security very seriously and we work within our contracts. If your name was not on the contract, then we can't really be adding anyone to a database. We can work with whomever is on the contract so they can add you. Unfortunately, it sounds like this is a bit of a unique scenario and one in which we found ourselves in the middle of. Again, I appreciate your feedback but just know that our response was one of data security. Feel free to reach out to our team again and if you have some legal paperwork, I am sure we can get it all figured out. Thanks again! NB Nancy B. Operations Manager Hospitality Used the software for: 2+ years ### "Love RezStream" November 22, 2022 5.0 Very happy Pros Easy to use, and we have never double booked guests. Cons Some things are complicated to figure out. Reason for choosing rezStream The ease of bookings Review Source Response from rezStream December 15, 2022 Thank you, Nancy! We appreciate you taking the time to give us a review. I'm so happy to hear you love rezStream. Please let our team know when you find things that are difficult because we can help possibly find easier ways to do it using the flexible interface. Thanks again and Happy Holidays! BR Becky R. Owner Hospitality Used the software for: Less than 6 months ### "Best Fit for our Motel" February 17, 2023 5.0 We have been writing reservations down in a binder. This is a labor intensive process which involves speaking with potential guests on the phone and interacting online through emails. Many times these interactions don't result in a booking because they are just checking availability. Having rezStream manage online reservations frees up time for us to work on other areas of our business. Pros We interviewed several different online reservation companies before going with rezStream. We felt they were the best fit for us because we liked the software the best. Also very important to us is that they are very professional, organized, helpful during each stage of the process and eager to make sure we are happy with their services. Cons I really like the software! I can't think of anything I would change. Reason for choosing rezStream Answered above Review Source Response from rezStream February 17, 2023 Thank you for the detailed review, Becky. Glad to hear that rezStream was able to give you more time back in your day. We're happy that you chose rezStream after reviewing other companies. Please let us know if/when you need anything, our amazing support team will help you out anytime! MM Mollie M. Front Desk Manager Hospitality Used the software for: 2+ years ### "Great Software" April 19, 2022 4.0 Pros Easy to use, has all necessities for our business. Cons I would love to see more customization in the emails that we can send to guest. Attaching a PDF would be helpful! Review Source Response from rezStream May 5, 2022 Thanks for the review Mollie. Make sure you reach out and provide our team with more specifics on the customizations of the emails. We're glad you love the software though! Thanks again. TB Tom B. owner Recreational Facilities and Services Used the software for: 2+ years ### "Great system along with SERVICE" November 13, 2021 5.0 It has been better that last and really impressed that they have allowed us a grace period during our last 2 years of non-operation. Very thoughtful of our situation. Not many other companies have done this..........THANK YOU Pros I can keep track of all my customers and be able to track finical informatio with the click of a button Cons I was not able to download all my previous information for my old software.....but enough to start with this software Switched from [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Guest Tracker went out of business Review Source Response from rezStream November 17, 2021 Thank you for the review Tom and for being a rezStream customer! We're glad you're happy with rezStream. As always, let us know how we can help! VH Veronica H. Hotel Manager/ Front Desk Hospitality Used the software for: Less than 6 months ### "The Ease of Rezstream " August 4, 2023 5.0 I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it Pros Rezstream is a simple, yet complex POS program. It is simple because it is easy to use, easy to teach others how to use it and very forgiving if someone makes a mistake. It is complex because, it does everything! Plus, it allows you to customize the program to suit your company’s needs. Cons The POS retail sales… It is the only challenging thing, it took a little longer to get the kinks figured out. We’ve since incorporated a code system Review Source Response from rezStream August 7, 2023 Awesome review Veronica, we appreciate it! I am glad you find the program simple with a lot of customizations available. That is exactly what we intended when the developers built the system. Thank you for being a wonderful rezStream customer and as always, reach out to the amazing support team if you need anything! DH David H. Manager Hospitality Used the software for: 1-2 years ### "Rez Stream Review" January 24, 2024 5.0 Great, the ease of using Rez Stream is super helpful for the job I do! Pros Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork. Cons Some things on it I have to dabble through every once and awhile.! Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) To keep the booking up to a better system! Review Source Response from rezStream January 26, 2024 Thank you for the review, David. Glad to hear things are going well for you! SaBH Susie and Bryan H. Owner Hospitality Used the software for: 2+ years ### "Rezstream getting better for resorts" March 15, 2019 4.0 We have been able to manage our guest list, revenue, and booking/rates with relative ease. The online booking is fantastic. Automatically generated emails for guests really reduce our constant attention to the computer, allowing us to focus on our guests. Pros Rezstream cloud is an excellent resort operation software, with good communication tools and scheduled email options. The day to day useability takes a little practice, but the ability to post online availability and online booking offers us a huge advantage over others who don't take online reservations. Their development team continues to make improvements for a resort operation ( I think it was originally designed more for B&B/hotel use). I especially appreciate the automatic cloud data backup. Cons The cost is high for a small operation like ours. And the reports are a little clumsy. Review Source JL Jamie L. Manager Hospitality Used the software for: 2+ years ### "My Experience with Rezstream Cloud PMS" October 2, 2020 4.0 The best benefits to this experience with Rezstream Cloud PMS is the support behind the scenes. Whenever we request assistance, the team replies and assists in a timely manner. Which our business is time sensitive so we appreciate this feature very much. Pros Once you get familiar with the software you find ways to get from place to place easily. There are more security steps which I appreciate it. Cons With the changing of passwords frequently, I have a difficult time to save my updated passwords on my laptop as we work from home. It is not a problem on my desk top to remember my updated PW however that feature doesnʻt transfer to my lap top? Review Source Response from rezStream November 16, 2021 Hi Jamie. Thanks for the review and for being a rezStream customer. Since rezStream is a cloud based system, the password is the same no matter what device you are signing in from. Please reach out to support if you need any help. Thank you! sR sallie R. owner Hospitality Used the software for: 1-2 years ### "Happy customer" November 12, 2021 5.0 It’s Been good because it eliminates the stress of double bookings. Pros Happy customer…Using restream eliminated double bookings at our very small B&B. Cons It’s just another little expense out of our operating budget but that’s not Restreams problem. It seems like everybody gets a little tiny piece of the profit, but I guess that’s the cost of doing business. Reason for choosing rezStream I did not explore other options. Review Source Response from rezStream November 17, 2021 Thank you for the review Sallie and for being a rezStream customer. As always, let us know if/when you need any support. Similar Products Featured