# Page 4 | rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is rezStream the right Reservations solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews

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rezStream

4.7 (118)

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Last updated March 13th, 2026

# Page 4 - Reviews of rezStream

## Showing most helpful reviews

Showing 76-100 of 118 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PK

Patrick K.  
Owner/Operater  
Hospitality  
Used the software for: Less than 6 months

### "Great Product! Great Team! Easy to understand!"

June 1, 2023

5.0

We are using RezStream for our online bookings as well as a channel manager for other online booking systems. They were recommended to us by a few other resort owners and we are glad we listed.

Pros

The customer service is amazing. They are always available and happy to help.

Cons

We like everything about rezStream and look forward to continue working with them.

Reason for choosing rezStream

In the end it was between 2 different programs. It came down to the 3rd processor that RezStream uses.

Review Source

Response from rezStream

June 2, 2023

Thanks Patrick! I see you're a newer user but so glad you're with us. I am happy to hear you are taking advantage of our killer support team and are enjoying the system. Let us know how we can help in the future!

TRM

T Roger M.  
Innkeeper  
Hospitality  
Used the software for: 2+ years

### "RezStream is a time and Monet saving tool that will give good records"

November 25, 2022

5.0

Good

Pros

User friendly. Great service. Integration to accounting.

Cons

Need to be an easy link to text messaging;

Review Source

Response from rezStream

November 28, 2022

Thanks for the review! We are happy to hear that you are enjoying the support and user-friendliness of the system! We are thankful for customers like you. As always, let us know if we can do anything for you in the future!

SR

Samuel R.  
Hotel Manager  
Hospitality  
Used the software for: Less than 6 months

### "Overview of early Experience with RezStream"

December 19, 2022

5.0

I’m basically new to RezStream Less than six weeks), but I’ve used other reservations systems with larger hotels before

Pros

It’s basically fairly user friendly with easy online access and with the ability to access virtually

Cons

The inability to charge credit cards automatically at the time reservations are made, and avoid having that being done manually by our staff.

Review Source

Response from rezStream

January 9, 2023

Thank you for your great review, Samuel! I am happy to hear you find it user-friendly. We do have the option to process cards at the time a reservation is made and are working on other options to work internationally as well. Please let us know if there's anything we can do to help. Thanks again!

RA

Raquel A.  
Office  
Hospitality  
Used the software for: 2+ years

### "Easy to use"

December 9, 2022

5.0

Excellent

Pros

Is really intuitive and easy to use and also has a really friendly graphic interface

Cons

Taxes and accountant due to in Costa Rica we have and 10% extra just for meals and beverages

Review Source

SR

Sarah R.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "We love RezStream!"

November 18, 2022

5.0

Pros

Ease of use & organization. Customer support is exceptional!

Cons

Looking forward to the integration with Quickbooks.

Reason for choosing rezStream

Ease of use & great customer service is a big wine for us!

Review Source

Response from rezStream

November 21, 2022

Thank you so much for the fantastic review! If it weren't for customers like you, we wouldn't be able to keep providing updates and support. Thanks again!

JC

Jayne C.  
General Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Hotel Property Management"

November 29, 2021

5.0

Pros

This product is, user friendly and well designed

Cons

Group bookings could be simpler - the previous desktop version was better for groups

Review Source

Response from rezStream

December 1, 2021

Thank you Jayne for your review and for being a rezStream customer. We'd love to learn more about what you are looking for for groups. Reach out to support so we can track your requests! Thanks again!

CS

Carla S.  
BNB Manager  
Hospitality  
Used the software for: 6-12 months

### "Very Pleased"

January 19, 2024

5.0

Great experience. Your company really is reputable.

Pros

User Friendly, I have been able to pick up on the website easily.

Cons

No complaints, It has done what I have been needing.

Review Source

Response from rezStream

January 22, 2024

Thank you for your kind remarks, Carla. We are happy to hear that you find the software user friendly and that you have had a great experience. As always, let us know if we can help with anything!

HO

Heather O.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Ease of system and amazing customer service"

January 31, 2023

5.0

So easy to use and makes running our business efficient.

Pros

The ease of making sure items are correct and the quickness with which customer service takes care of your problem.

Cons

We love this product. We haven't come across a con yet.

Review Source

Response from rezStream

February 1, 2023

Wow! Thanks for the fantastic review, Heather! I'm glad our team continues with our amazing support and that you see the value of an easy-to-use software system. Please let us know how we can continue to be great!

DE

David E.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Everything you need from anywhere in the world"

June 19, 2019

5.0

This product has saved me so much time, produced so many more reservations and allowed me to check for my guests anywhere that I am and prevents me from losing many reservations I used to lose when I had a PC-based dedicated desktop. It also has many automated features like the booking engine which allows guests to book on their own and initiate a confirmation to them and me. It also sends out automated emails for Arrival times, 4 days before and checks on guest stay 2 days after they leave.

Pros

I can access it on my desktop, ipad, laptop, iphone and any computer in the world with a browser.

Cons

Group reservations are a little tricky for arrival times and staying in touch with individual guests.

Review Source

VS

Virginia S.  
Executive Assistant  
Hospitality  
Used the software for: 2+ years

### "Very easy to use!"

April 28, 2022

5.0

Very user friendly and a lot of helpful features

Pros

Very easy to use and a lot of helpful features

Cons

I wish we could attach documents to emails!

Review Source

Response from rezStream

May 9, 2022

Thank you for the great review Virginia. We are happy to hear that you are finding the system easy to use. We'll get working on those attachments!

CS

Christopher S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Our B&B has used Rezstream for 3 years now. Our experience with Rezstream has been great. "

June 11, 2018

5.0

We are able to make reservations for our B&B and cottages as well as allow customers to book online. There are many automatic features that help give us more time for other responsibilities.

Pros

We like the simplicity of the Occupancy Map and the (relatively) new ability to change the rates and minimum number of nights on the fly with the Quick Rate Editor. We also like the invoicing feature, which we use for more than just the lodging. Another feature that we use a lot is the ability to send letters, such as invoices and confirmations. The automatic letters prior to arrival and after departure are excellent as they relieve us of some of the responsibility.

Cons

I wish the software most more user friendly on mobile devices. We like the cloud because we can make reservations from anywhere, but going through the reservation steps on a mobile device can be difficult.

Review Source

JT

Jenn T.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Loving this program"

October 6, 2020

5.0

Pros

The thing I like most about this program is the ability to offer on-line booking. This has greatly increased our booking in our shoulder seasons.

Cons

I would love it if I received an email when someone booked on-line, because there is not always a number in the activity icon so if I forget to go to my dashboard and look it could have been several hours ago that someone booked on-line.

Review Source

Response from rezStream

November 17, 2021

Hi Jenn. So this response is long overdue but thought I'd say thank you for the great review and for being a customer and would also like to address the "cons". You should absolutely receive an email with a copy of the confirmation letter immediately after someone books. If you are not, please check your junk/spam and then reach out to our support team. Thanks again!

WM

Wendell M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great system, great team, great pricing, great features"

May 2, 2022

5.0

great team resolves problems and issues quickly and professionally, talented helpful staff of designers and problem solvers

Pros

The best booking engine and website design out there

Cons

Would like an additional option for the booking processing company like CMS

Reason for choosing rezStream

website and booking calendar are the best choices

Review Source

LJ

Lorena J.  
Manager  
Hospitality  
Used the software for: 2+ years

### "A great software for our hotel."

April 9, 2019

5.0

We had worked with Rezstream for many years and it is always making changes to offer a better version of the software, it is very friendly and you can add all the articles and things that you need for your website. The different options Rezstream offers you is very important for our website.

Pros

I like the personal touch that the Rezstream team has to help and add all the changes we need for the software, we can add many information of our hotel and pictures, links, events and many other things.

Cons

The same type of letter we have for the website, but I know we can make this little change with the support of the great Rezstream team.

Review Source

PP

Peggy P.  
GSA  
Hospitality  
Used the software for: 6-12 months

### "Rezstream user"

November 17, 2021

5.0

I really enjoy using rezstream.

Pros

It is easy to book reservations, find guests by name and easy to print gift certificates.

Cons

There isn't anything I dislike about rezstream.

Review Source

Response from rezStream

November 22, 2021

Hi Peggy. Thanks so much for your review and for being a rezStream Customer. As always, let us know if there's anything we can do to help!

KS

Kelly S.  
Front Desk  
Hospitality  
Used the software for: Less than 6 months

### "Functional"

July 11, 2022

4.0

Has been a good starter reservation product, easy to learn

Pros

Visually appealing & easy to understand the dashboard & occupancy map. Easy system to navigate & customer care is readily available & handle issues very quickly

Cons

When you take notes on a booking, they are not visible unless you click on the individual reservation

Review Source

Response from rezStream

July 15, 2022

Thank you for your review Kelly! I'd love to hear more about where you'd want the reservation notes to show, other than the reservation. As always, feel free to email support@rezstream.com and let them know your suggestions. Thanks again and for being a rezStream customer!

LK

Leinaala K.  
manager  
Hospitality  
Used the software for: 2+ years

### "Rezstream makes booking reservation easy"

October 17, 2023

5.0

Pros

The occupancy map makes it easy to reserve rooms in a timely manner.

Cons

I can't think of what I don't like about rezstream. User friendly and I like the prompt respond when I reach out to support.

Review Source

LJ

Lorena J.  
Reservations  
Hospitality  
Used the software for: 2+ years

### "A very friendly and functional software!"

June 12, 2019

5.0

I love to work with RezStream Cloud because if you need support, the team contact you very fast with the right response. This software works excellent for our hotel!

Pros

I like how friendly it is with all the items we need for our hotel and also help us a lot with our reports. We get all the information we need with the support team and it is constantly updating to make our work easier. Thanks a lot!

Cons

I do not have anything to say, we love to work with this software.

Review Source

GL

Gabrielle L.  
owner  
Hospitality  
Used the software for: 2+ years

### "Couldn't Survive Without RezStream!"

March 22, 2019

5.0

I've had a great experience with RezStream since 2012, when I took over my property. I've been approached by other companies but I really like RezStream - support and staff are always helpful and friendly. Very happy with the product and company.

Pros

Tech Support, Ease of use, the platform is easy to read for my daily/weekly guest reservations

Cons

Love that server is in the cloud, and now would appreciate an app instead of having to login through internet.

Review Source

LC

Lionel C.  
member  
Hospitality  
Used the software for: 2+ years

### "I would buy again"

June 19, 2019

4.0

There is not a perfect system out there but what I will say is the customer support is awesome! They are very much a follow through team. They understand the needs of the system being up and running. If you are a business like ours, up time is the most import part of sales.

Pros

I like the rebus power the system if you use it all. Very powerful

Cons

The set up it takes for setting up the system for your business

Review Source

DS

Deborah S.  
Property Manager  
Hospitality  
Used the software for: 2+ years

### "Bridging Software"

October 8, 2020

4.0

Good

Pros

The software is easy to use. The software does not integrate with the VRBO software. Cannot merge calendars.

Cons

You cannot bridge with VRBO requiring constant monitoring of two software rental platforms

Review Source

Response from rezStream

November 16, 2021

Hi Deborah. rezStream does work with VRBO through our channel manager connection. Please reach out and we can help you with that. Thank you for your review.

PD

Paul D.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Features I need"

June 27, 2019

5.0

We're able to set up various rules to all the different channels.

Pros

Interfaces with GDS and OTA, updating new features based on user inputs

Cons

Although, the software does provide a wide selection of standard reports, it does not have the ability to create custom reports for that once in a while data summary;

Review Source

EW

Eric W.  
General Manager  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Rezstream cloud makes it easy to manage our business anytime"

December 12, 2018

4.0

The overall experience has been very positive. I am a long user of Rezstream and don't plan on changing anytime soon. The customer service is really top notch as well; this is key.

Pros

The cloud was a game changer for our business. This has increased our reservations and increased revenue Mobile aspects Unlimited users has also been a real plus for us Re-booking feature has enabled us to be more engaged with our guests as well

Cons

A bit difficult to use on mobile device. Could use improvement

Review Source

DE

Dave E.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great lodging software"

June 12, 2019

5.0

One of first users and converted from pc based product.

Pros

Ease of use. Booking engine. Automated emails.

Cons

Group reservations take time. Would like to process different arrival times for each person. In group.

Reason for choosing rezStream

Easy to use. Converted my database. Can use anywhere in the world on any device.

Review Source

VR

Verified Reviewer  
Receptionist  
Hospitality  
Used the software for: 2+ years

### "RezStream Cloud makes hotel reservations easy!"

November 27, 2018

5.0

I have used a version of RezStream at the hotel I work at part time for almost 6 years.

Pros

I love that this software is linked to all of the hotels that I work for. The owners of the hotels I work for have 3 hotels they own and all 3 hotels are linked in the cloud. So when a guest stops at the hotel I am working at and we don't have any vacancy, I simply click on a different hotel to see what they have available! So easy to use!

Cons

The cloud is very different than the original RezStream software, so if you are upgrading there will be new training that is needed, but it is well worth it.

Review Source

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