# Page 5 | rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is rezStream the right Reservations solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews --- rezStream 4.7 (118) [View alternatives](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of rezStream ## Showing most helpful reviews Showing 101-118 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Jennifer T. Event Coordinator Hospitality Used the software for: 2+ years ### "My pros and cons" June 19, 2019 5.0 Pros The online booking ability, the ease of making repeat reservations and the screen layout Cons I don't like the fact that you can't do a group check in or out, or that you can't book more than one room at a time. Review Source WO Wilmanette O. Hotel Manager Hospitality Used the software for: 2+ years ### "Great overall" June 12, 2019 5.0 Very pleased with rezStream Cloud PMS Pros User friendly and easy to navigate. Many options with this software which is great Cons Have come across some glitches but easy fixes and their tech support is great Review Source WO Wilmanette O. Hotel Manager Hospitality Used the software for: 2+ years ### "Great overall" July 5, 2019 5.0 Excellent overall, also tech support is great to work with Pros Very easy to navigate and many options to work with Cons not able to reinstate a cancelled reservation, but this is minor Review Source DC Desiree C. Webmaster Computer Software Used the software for: 1-2 years ### "Reservation Software that Looks great and Works Great" June 26, 2019 4.0 Great so far! Pros I like that our guests can easily book a room online. Cons I wish the admin calendar was more user friendly. Reason for choosing rezStream RezStream had the best look overall, the support was good and the price was decent. It was a good choice. Review Source PS Patti S. Owner Hospitality Used the software for: 1-2 years ### "Satisfied customer" March 22, 2019 4.0 Our overall experience is a very good one. Customer service is fantastic. Pros Ease of use, many useful features. Use of reports for the business Cons That the cloud system doesn’t have all of the features that the original system had Review Source CaT Carolyn and T. Owner-agent Hospitality Used the software for: 6-12 months ### "RezStream Cloud " July 3, 2019 5.0 Tracking multiple properties with day to day ease is valuable as well as integrated booking engine usage, financial tracking as well. Pros Easy to maneuver in and out of. Easy tracking. Selected staff can go in and see options of when properties are booked for scheduling to set their cleaning schedules. Cons No property management option; but understand this is coming. Review Source CG Cheryl G. Owner/Operator Used the software for: 6-12 months ### "Easy to learn the program. User friendly. " June 11, 2018 5.0 Pros Web based makes it easy to enter reservations from any location and allows multiple users into the program at the same time from different locations. Makes it useful if conducting multiple sports shows at the same time. Prevents conflicting reservations. Like the home page that shows current occupancy, upcoming arrivals and departures and new reservations in one window. Cons Not especially easy to use on a cell phone because of th size of the open page. Cannot view the entire page in a cell phone window. Review Source RC Rachel C. Front desk Hospitality Used the software for: 1-2 years ### "It does the job" September 29, 2019 4.0 Pros Love the color coordination. It works well for details of guests. Cons Still needs some working out, keeps getting updating and hoping kinks get worked out. Review Source CH Catherine H. Owner Hospitality Used the software for: 1-2 years ### "Great tool" March 22, 2019 4.0 Pros The customer service can't be beat. Professional, patient, responsuve, they have resolved every issue I've encountered. Cons Some of the features are in need of upgrading. Entering new rates is a manual, tedious process. If we want to give a 10% discount, we can't just enter 10% and it calcualtes it. We have to do the calcuations ourselves and enter the dollar amounts. Another item that would be helpful is a reservation notification from RezStream. Now I have to go to the site each time or rely on the OTAs to send me notification. One email would solve it all. Review Source OR Ole R. Innkeeper Hospitality Used the software for: Less than 6 months ### "New and improved" June 19, 2019 5.0 Pros New to us, nobody likes change, the “old” Rez was easy to follow and we were nervous and skeptical about change... But not to worry... the new Cloud is wonderful to work with, we daily discover, to us, new shortcuts and the best part is that one can not lose anything; the steps to follow for transactions are very helpful. A wonderful product! Cons All is good. As per above, the change over has taken some time, but that is our problem, not the system. Review Source DH Diane H. General Manager Hospital & Health Care Used the software for: 6-12 months ### "Very pleased with res software program." June 11, 2018 5.0 Pros The ease of the use and customer support. The help section does answer many questions without having to spend time contacting the support team. Cons Not being able to have a waitlist report listing names & dates. That is the only additional report that I have need for at this time. Review Source ZK Zwanet K. Used the software for: ### "Accessibility is great, overall it works very similar like Rezstream software" November 4, 2015 4.0 Pros are: - we can access it from any where and no longer depend on our own server - the occupancy map and the way it works ties pretty much with the Rezstream software we had - more possibilities to send out letters from the system by email, great letter templates - overall more possibilities to manage the system ourselves (mostly booking engine features) Cons are: - we find that we need to take more steps to find certain info - changing existing reservation dates is less easy - changing rates / discounts on existing reservations takes more steps, a bit more 'complicated' we'd love for the notes to be visible along with the other info when you click on a reservation. (where the screen splits up and shows the summary of the reservation) this is where we post arrival info of guest for example Review Source DB Doug B. Innkeeper Used the software for: ### "Already good but should be excellent" November 4, 2015 4.0 The only reason that I gave the RezStream Cloud PMS 4 instead of 5 stars is a lot of the features like more flexible searches and that will make it a 5 Star product are not there yet. The features it has today are head and shoulders better than the desktop version. I'm really looking forward to the future enhancements. I do not regret making the change and would do it again! As always Rezstream's customer service is outstanding! Review Source DW David W. owner Used the software for: ### "quick to learn....a couple of flaws from the last program...." November 4, 2015 4.0 disappointed that guests can't buy gift certificates online and print them out like the old rezsteam software....that is a big loss in our income when I get an online reservation and need to go into Shift 4 for cc info....I have to go back and forth between shift 4 and the reservation to put info into my cc processing machine can't figure out how to merge contacts...every person that makes another reservation comes in as a new contact don't like that guests don't put down source of contact and reason for stay would like it if guests wrote in estimated time of arrival Review Source JF Jim F. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Overall pleased with the software. Do miss some of the features of the computer based software." June 5, 2018 5.0 Pros No need for an onsite server. If one of our computers goes down, it does not affect the software or take up our time. Cons Do miss some of the reports and features of the old non cloud software. Hopefully some of these will be added in the future. Review Source VR Verified Reviewer Resolutions Specialist Used the software for: Less than 6 months ### "This software works great for smaller operations" May 16, 2018 4.0 Gave me a good first taste of the industry standard for software Pros It is very straight forward and it puts all the information you need to see in plain sight. Views could easily be toggled between, and if you hover over anything it gives you the information that you need. Cons It might have since been updated, but at the time it looked a little dated (technologically speaking). Everything looked more like a graph then means to reserve rooms. Review Source EC Erin C. Owner/Manager Used the software for: ### "Love it! Love it! Love it!" November 4, 2015 5.0 Transition from our old software to RezStreams cloud based program was effortless. They took most the work out of our hands. Our stress levels are reduced because of the ease in using the program. Customer service is a live person. They are friendly, courteous, and dedicated in helping solve any issues you may have. We would recommend this program to any small business like ourselves, anytime! Review Source BM Becky M. Resident Manager Used the software for: ### "Rezstream Cloud Transition" February 24, 2016 4.0 For the most part the transition to the cloud version has been good. There are a lot more features and once you learn it (which is pretty quick) it is easy to use. There are some features that they are working on to make it even easier. There are some bugs that we have discovered and the customer service is excellent in that they are addressing them and are very responsive. Review Source Similar Products Featured