# Smart Hotel Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smart Hotel Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/40949/Smart-Hotel-Software --- # Smart Hotel Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smart Hotel ## What is Smart Hotel? Smart Hotel Software is a full featured Hotel Property Management Software Solution for hotels and resorts. - Revolutionary integrations that work the way software should work - Commission free online booking that bolts onto your own website - Unlimited 24/7 technical support-get a real person on the phone - Flexibility to manage your unique situations Point of sale, accounting, housekeeping, maintenance, spa, meeting rooms, and much much more. Prices start at $10,000 or $500 per month. ## What is Smart Hotel used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 80% Neutral 15% Negative 5% Starting price $500 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smart Hotel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smarthotelsoftware.com/&name=Smart Hotel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smart Hotel 4.0 (20) VS. [4.8 (428)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price $500 per user, per month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (20) Ease Of Use 4.6 (428) Value For Money 4.4 (9) Value For Money 4.6 (407) Customer Service 4.8 (20) Customer Service 4.8 (417) ## Smart Hotel alternatives [4.4 (467)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (99)](https://www.capterra.com/p/134175/CiiRUS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Booking Management Create, update, and manage bookings, itineraries, and reservations Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Catering Management Manage catering operations/processes Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Credit Card Processing Accept and process credit card transactions Smart Hotel 34 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Create, update, and manage bookings, itineraries, and reservations Accounting functionality within the system, not requiring integration with third-party tools Manage catering operations/processes Manage and track all internal and external communication conducted via calls, email, text, or chat Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions More than one location Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services One location Manage operations/processes associated with spas and other hotel activities Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.4 (9) Basic $500.00 Value for money 4.4 (9) 4.4 Based on 9 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (20) 4.8 Based on 20 reviews ## User reviews Overall rating 4.0 Based on 20 reviews Filter by rating 5(6) 4(10) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent Daniel P. Head of Operation Hospitality ### "Easy to manage the Hotel Operational Daily" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 12, 2020 As front Office I will like to use it, Because is uder friendly and simple Pros East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office. Cons Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Belinda R. Customer Service Manager Hospitality ### "Smart Reservations System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2019 The software interacts with our accounting program Adagio so that has been a big plus. Pros I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like Cons The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account. Reasons for choosing Smart Hotel Smart is a Canadian company, the support fees and staff are great and the interaction of the two software programs was a plus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Russell M. Inn Manager Hospitality ### "Best customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2019 Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process. Pros The team at smart hotel will answer your call anytime! \[SENSITIVE CONTENT HIDDEN\] and the team are so knowledgeabve and helpful. They have always been able to solve any issues. Cons Not a thing. Works great! Have had little to no issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Carly N. General Manager Hospitality ### "Med-Inn Hotel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 26, 2019 Pros User friendly & simple. Color coded chart on control reservation screen Cons Would like the option of entering the zip and the city/state pops up. Would like a dual option when entering housekeeping status (i.e. - vacant & clean/ vacant & occupied); with computer giving a flag if there is a discrepancy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Dede R. General Manager Hospitality ### "Smart Hotel Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2019 The benefits of having a software program out weigh paper bookings by far a lot less errors and able to book rooms in advance Pros Easy to load this program and to make reservations Cons When you want to go to the day you are actually on it will take you to the previous day example if it was November 22 and I wanted to go to the date on the program I have to go to the previous day to get the correct date Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Annette B. Office manager Hospitality ### "Old user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2019 Pros Colors are quick to see, people are great to work with. Cons having to click inside of empty boxes lol Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kira M. Social Media Marketing Coordinator, Reservations Leisure, Travel & Tourism ### "SH & NMA" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 22, 2019 Pros I like the amount of detail we can include and customize in our reservations. \[SENSITIVE CONTENT HIDDEN\]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great. Cons Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Marnie G. Operations Assistant Hospitality ### "Smart Hotel for heli skiing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 24, 2018 Pros It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use. Cons It is complicated and some aspects are not very intuitive. There is quite a steep learning curve to be able to use this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nancy C. Business Manager Hospitality ### "Customization of the SmartHotel system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2018 I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success. Pros The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have. Cons Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Holly S. Finance Manager Hospitality ### "Its not just in the name" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2018 Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software. Pros Smart Hotel is very user friendly software and easy to learn. Integrated with our finance software which is a god send. Cons No dislikes of this software - should have got it 5 years ago Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2018 Thank you for your kind words Holly. [View all Reviews](https://www.capterra.com/p/40949/Smart-Hotel-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)