Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Smart Hotel Software is a full featured Hotel Property Management Software Solution for hotels and resorts. - Revolutionary integrations that work the way software should work - Commission free online booking that bolts onto your own website - Unlimited 24/7 technical support-get a real person on the phone - Flexibility to manage your unique situations Point of sale, accounting, housekeeping, maintenance, spa, meeting rooms, and much much more. Prices start at $10,000 or $500 per month.
Provider
Smart Hotel Software
Located In
Canada
Foundation
1990
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Documentation, Live Online, In Person, Webinars
Support
24/7 (Live rep), FAQs/Forum, Chat, Email/Help Desk, Phone Support
Resort, retreat or hotel with many departments (lodging, F&B, catering, etc) then we are perfect for you.
Content Source: Smart Hotel
Based on other buyer's searches, these are the products that could be a good fit for you.
Smart Hotel Reviews
Pros
Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process.
Good prompting when taking reservations. Good interface with other our restaurant software and simply accounting.
Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.
After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
Cons
Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.
Not URMs fault, but disappointing that the interface to allow our H&L POS to charge to rooms, still does not work correctly.
Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing.
When someone says "it should have..." it should not be thrown in front of everyones eyes. For such an unstable program, time should be spent on cleaning out what already exists.
"Easy to manage the Hotel Operational Daily"
Overall: As front Office I will like to use it, Because is uder friendly and simple
Pros: East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office.
Cons: Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else.
"Smart Reservations System"
Overall: The software interacts with our accounting program Adagio so that has been a big plus.
Pros: I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like
Cons: The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account.
"SH & NMA"
Pros: I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.
Cons: Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.
"Customization of the SmartHotel system"
Overall: I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.
Pros: The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.
Cons: Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings.
"Highly Recommended with 1 suggestion."
Overall: Highly Recommended with 1 suggestion.
Pros: 1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem. 2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment. 3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.
Cons: If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.
