Who Uses This Software?

GAGEpack is used by quality focused manufacturing organizations of all sizes, across multiple industries. If your organization uses measurement devices, GAGEpack can help!


Average Ratings

92 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • PQ Systems
  • www.pqsystems.com
  • Founded 1982
  • United States

About GAGEpack

GAGEpack manages a complete history of your measurement devices, instruments, and gages. It provides information about gage inventory, historical events, and projected workload for better decision making. GAGEpack tracks location and status, maintains repair records, provides an audit trail for traceability, and the powerful dashboard provides a high-level overview. It provides complete statistical and graphical analysis of your measurement system to identify sources of measurement variation.


GAGEpack Features

  • Calibration Instructions
  • Calibration Schedules
  • Compliance Management
  • Device History
  • Due Date Tracking
  • Gage Management
  • Label Printing
  • Measurement Readings
  • Multi-Station Management
  • Out-of-Tolerance Notification
  • Statistical Data Reporting
  • Calibration Management
  • Fixed Asset Management
  • Issue & Return Management
  • Job Costing
  • Maintenance Scheduling
  • Order Management
  • Tool Kitting

GAGEpack Reviews Recently Reviewed!


Our experience with GAGEpack has been exceptional. It has been well worth the purchase for us.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything GAGEpack has to offer has been a drastic improvement to our Quality System. Coming from a paper based and in-house developed calibration database, transferring over to GAGEpack was a no-brainer. The time spent writing all of our calibration events and navigating the in-house database has reduced our time performing calibration events. The ease of use and features of GAGEpack has improved our overall gauge management and calibration events. Being in the Medical Device industry, the reports needed for gauge files and the audit trail feature makes it a perfect fit for our company. Being 21 CFR Part11 compliant was a must for us. The information provided about the Validation and the software being 21 CFR compliant helped us in making a quick decision to purchase GAGEpack. The customer service PQ Systems provides is above all. When calling for questions, a live person is on the phone. If no one is able to answer your call, it takes no time for them reach back out to you.

Cons: Using GAGEpack for 4+ years, I have not experience any issues using the software. Our company has been using the software for 5 months now. Any questions or modifications that we had were quickly answered by the PQ Systems team. Our calibration technician has not experienced any issues as well. The technician is very happy that we purchased GAGEpack for their daily calibration needs.

Overall: Organization of calibration events and gauges. Reduced time in performing calibration events from having to write all of the information needed. Ease of use when perform calibration events, developing reports and/or reviewing the audit trail of gauges. The customer support for when we need help answering questions or need to make changes that suit our needs.

Vendor Response

by PQ Systems on June 11, 2018

Justin - Thanks for sharing your experience with GAGEpack! It's been a pleasure working with you and Atrion!

very intuitive and organized

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to "filter" almost any and everything is extremely friendly. On a monthly basis I group gages to send out for calibration and on a weekly basis I run report for "in-house" calibration. Also, the software is color coded for ease of use, very visual. I am able to edit with ease and maintain individual cards distinctively. I am able to add calibration procedures to every gage for ease of access. I almost single handily saved our complete calibration process with Gagepak. The training I received from the instructors was very helpful in meeting the needs of our company.

Cons: If there are any cons to this software, it would have to be in my opinion that the system will not stay up daily, I have to close it our daily and log back in. Also, the ability to export and customize is limited, I cannot establish grids nor move columns uniquely, it's not set up to perform that. Also, getting my emails when gages are due is not an easy task, IT dept. cannot figure it out, blames the software. One of the last things I don't like about it is that the data can easily be manipulated once it's entered for false readings.

GAGEpack Experience

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and wonderful customer service are just a few of the perks to this program. We love the customization of the fields, and reports. It's easy to log in, quick to load. The visual management (color of past due) and filters make it quick and easy to see what is coming due or past due. The email notifications and variety of groups to get those email notifications are a definitely plus. Our Salesman was able to give us a demo of the software to test prior to purchasing.

Overall: We have over 5000 measuring tools at our facility. Before GAGEpack, we had a paper system that was a complete mess - no easy way to verify what was coming due or past due. We¿ve been using GAGEpack since early 2013. In addition to calibration of tooling, we have a separate database for maintenance of large equipment on our facility (Lathes, Generators, Forklift, A/C units etc.) a database for safety training, and a database for keeping up with regulatory items. We started with 4 or 5 licenses to the program, but are currently holding 10.

Vendor Response

by PQ Systems on February 02, 2017

Audra - Thank you for the feedback! It's great to hear about your organization's expanding success with GAGEpack. It has been a pleasure to serve you!

Gagepack @ Samtec

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup, ease of use and the great tech support.

Cons: We would like to be able to give our users more editing and security capabilities among our global users. Example, we would like for our global users to be able to edit the General tab but not have the ability to affect calibration data. Another CON is the character limitations in some fields especially the NIST data field and your "storage" location.

Overall: We are a large company with many global satellite facilities. The support from Gagepack tech support has been extremely beneficial in merging capabilities and data from each location to make our communication and gaging more effective. The Gagepack system has helped merge our gaging needs into a more cohesive system.

Recommendations to other buyers: The availability of company specific features would be a nice addition.

Vendor Response

by PQ Systems on February 17, 2017

Darren - We're thrilled to hear that GAGEpack has been helpful in creating a unified gage management system across your multiple locations. Thank you for your positive review and comments! In regards to field character limitations and security capabilities, please reach out to our Application Support team to discuss the options available for your company's specific needs. Application Support can be reached via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

Been using Gagepack for over 3 years - program works best for Mechanical-based gages

Mar 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to get done what you want - you just have to figure out your end result then find the icon that will do it for you.
Having a background in C++ helps to make the proper filters and adjust reports as needed. Highly recommend users that hold their own license go through a course. It takes about 2 hours on line. I also like the support. I like dealing with one person, and my contact is always prompt on returning my emails and giving me suggestions to obtain my end goal. He also looks over my code for me before I implement it to make sure it is not going to mess up my database.

Cons: What I do not like is the amount of characters in some of the blocks are not long enough for the titles of my gages when I am making up a worksheet.

When updates are available for off site program holders, some how make it automatic when those updates are included in the software license.

Overall: The ability to voice my opinion.

Vendor Response

by PQ Systems on April 06, 2018

Keith - Thanks for the review. We appreciate the opportunity to work with you!

Be in compliance with GagePack

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use entering gages, tracking, performing calibrations and measurement systems
analysis.

Cons: N/A

Overall: I researched many gage management packages before deciding on GAGEpack and that decision was based on user interface, features, learning curve, and the outstanding customer service that PQ Systems provides. I use GAGEpack to control all measuring and monitoring instruments across our 3 facilities. Gages that are calibrated in house are performed through GAGEpack and will successfully pass internal and external audits regarding ISO17025 compliance. In addition, I also use GAGEpack to control infrastructure equipment making it easy to schedule maintenance events and repairs when needed. The robust MSA features are easy to use and provide the necessary information to make informed decisions on `what is to come¿ in our measurement system and processes. I would recommend GAGEpack to any company who needs to gain control over their measurement system and have the confidence to be in compliance when it comes to ISO and AS auditors.¿

Recommendations to other buyers: Recommended to any company wanting to gain control of their monitor and measuring equipment tracking.

Making Audits Easy

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes Audits a breeze! The filter functions are one of my favorite parts of the software. I can sort and separate all of our gages in a multitude of ways. The "Quick Search" function (Version 12) is a wonderful addition. This really helps during audits.
Customer service is exceptional! Any time that I have ever had a question about how to do something in GAGEpack I just call customer service. The support people are great. They are very knowledgeable and patient with me. I have never called support and not had them resolve my issues or answer my questions.

Overall: I work for an Aerospace company that specialize in aircraft engine components. I use GAGEpack to track over 5000 gages in our system.

Vendor Response

by PQ Systems on February 02, 2017

Dan - Thank you for your feedback and positive review of GAGEpack! It's great to hear that our solution and Application Support team have made audits easier for StandardAero. It has been a pleasure to serve you!

Gagepack Greatness

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. I can sort by any feature that is populated. The customer support is always spot on. Everyone is extremly polite and helpful.

Cons: The cost of the software is a little high when trying to put the system on multiple computers.

Overall: I absolutely love this software for our calibration system. It is very user friendly and the customer support is top notch. This system makes an audit a breeze.

Recommendations to other buyers: Gage R&R needs to be more versatile. I would like to be able to access more parts to be measure by more operators. The system is a little limited on more than 20 measurements.

Vendor Response

by PQ Systems on April 10, 2017

Dan - Thank you for your feedback and positive review of GAGEpack! It's great to hear that our solution and Application Support team have made audits easier for StandardAero. Your comments regarding the R&R feature have been passed on to our software engineers and will be taken into consideration. We appreciate your feedback and look forward to continuing to serve you!

Great support from this equipment management software...

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy user access to the tools and event creation. We don't use the term Gauge we use the word Tool and the easy manipulation of the separate tools or Tool Card by ID with a clear indication of calibrated and not calibrated is what we like the best. I can train a simple user in 10 minutes with finding and adding with what they need. Also support has been fantastic.
Please take note of the support from the customer representative which has been excellent.

Cons: This could be user error (I will freely admit) I just not found a way to simply print several calibration Certificates for Tools that are not numbered in a sequential order at once. Perhaps if there was a check box click option for the Latest Calibration Certificate in our Tools listing what you refer to as Gauges that would be fantastic. Also I wish Vendor info (Serial number, Make, Model, was on the initial tool card instead of the Vendor tab but again neither of these issues are deal breakers.

Overall: Tool Management for calibrations

Vendor Response

by PQ Systems on July 09, 2018

Tony - Thanks for the great feedback! With the latest release you can now select multiple items from the History tab and right click to print the most recent Calibration Certificates. Our development team is also investigating additional customization features for Gage Cards (or 'Tool Cards' in your case). Thanks again!

We are an AS9100 certified company. GAGEpack has taken care of our gage management needs.

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For us GAGEpack is most helpful for our calibrations. It alerts us when our gages need calibrating. It keeps records of the calibrations. Then we have it hooked up to a label printer and it prints our calibration sticker for us. We had been filling out calibration stickers by hand. In the process we would occasionally get a date wrong. Now that we're hooked up to a label printer our calibration stickers are always right.

Cons: I haven't found a way in GAGEpack to find out all the gages a particular employee has checked out to them. I have contacted the company but it evidently isn't a feature included in the software. I would like to see it added.

Overall: Gage organization.

Excellent Customer Service

Jan 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Still learning it. The little features are what help us through a lot of the mess we usually deal with.

Cons: Again, still learning. The problem we are seeing is that the software seems to be from the perspective of a large company that may have a small cal shop and mostly send thing out for calibration. In our case we are from the opposite perspective, so it is taking a little more effort to properly interpret the software to fit our needs.

Overall: While trying to integrate our old system to gagepack and have it fit our specific needs, we ran into a couple of problems we couldn't handle ourselves. Luckily there was a very useful customer service direct chat I could use. They were able to go the extra mile and help us out with any issue we had. They were very patient and helpful throughout the transition.

Recommendations to other buyers: Some knowledge in Microsoft Office would make understanding this software a little easier. Also some basic coding if you wish to alter some things around.

Vendor Response

by PQ Systems on April 06, 2017

Angelo - Thank you for your review! We certainly appreciate the kind words regarding our Application Support team. To help with the process of learning to use GAGEpack most effectively, our gage management experts would be more than happy to discuss available training options. These range from custom sessions at your location, to free webinars for customers with active maintenance plans (http://pqsystems/--training) - whatever fits your organization's needs the best! To reach our team please contact us via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

I went from using Powerway which was really outdated to using GagePack and I couldn't be happier

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about GagePack is the layout of the software, it lets you do just about anything you want to do with it. Our company has over 4,000 items annually to track and calibrate whether its an internal cal or an external cal and GagePack makes it as easy as possible to do all those calibrations.

Cons: Probably the only thing I don't like is the way it prints out the reports (list's) of items needing calibrated. I wish you could change the way the report prints, but to be fair its not a big issue.

Overall: the benefit of this software to Kasai NA is tracking over 4,000 gauges that needs calibrated annually because without it, it would be impossible.

We went from a 3 x 5 card system to GAGEpack. It was like moving to a new century. Great.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used the software for many of the features to keep track of our calibration system. This was a fantastic change from our card files of the past. After using it for a short time we found that it can be used for other items as well. We now use it for keeping track of certifications of our personnel, machine maintenance schedules, safety certifications & inspections, OSHA required inspections, and other issues. The software is versatile with a little imagination. We now have one place that reminds us of all the things we need to do and we can trust that we will not forget. This is a great system because it provides visibility even if an employee is on vacation or leaves the business. No more surprises. I have used their technical support and they are quite impressive. This is a great tool for managing our business. Highly recommended.

Cons: I really have no cons. The software has some features we do not use. It is nice to have them there, we just do not use them.

Vendor Response

by PQ Systems on July 09, 2018

Curt - Thanks for the awesome review! Great to hear that GAGEpack has been a big improvement from your previous card system. It's been a pleasure working with you. Thanks again!

Overall great software

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use during data entry. Ability to quickly introduce new gages into the system. Also the attachment of calibration Procedures via PDF is extremely helpful. Downloading and attachment of electronic certification from outside calibration vendors is very time saving and helpful.

Cons: Difficulty of generating custom reports. I have had difficulty in generating custom reports to produce the fields and information that I need to generate. Some fields will not show up in the reports after customization. Even our IT dept has experienced difficulty in producing the desired reports

GagePack is a very versatile tool for any metrology department, large or small.

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reporting the most. GagePack uses MS Access SQL as its basis for all reporting. All fields are accessible and you can extract all data you need to key in on. You can send it to the printer,or a HTML file for use with MS Office.

Cons: I would like to see a few more options in the emailing portion of this fine product. If there is nothing due in a particular department the software will send out a blank report. I would like to see nothing sent out if there is nothing due.

Overall: I am able to track all my calibration tools and gauges with one software.

Quality Engineer

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the system - very easy to use.

Cons: I would like a gagemail run on demand - and the ability to control when it does run. this way I could enter the days update and run it later in the day.

Overall: I really like the system - very easy to use. Technical support has and continues to be very helpful and thorough.

Recommendations to other buyers: suggest that and option for the gagemail system is to have a "out of cal" gage run every day - so you will receive a daily mail notice so you are sure the system is working - when an error happens within the mail system - there is no alert.

Vendor Response

by PQ Systems on February 17, 2017

Joel - Thanks for your positive review and taking the time to provide suggestions for GAGEmail! Your comments have been passed on to our software engineers and taken into consideration. As always, feel free to contact our Application Support team with any additional suggestions or questions (1-800-777-5060).

I have been using this software for years. I have set it up from the start and updated it yearly.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has always kept me in the good grace of auditors. They know this software and trust it. until this latest update i never had trouble with anything.

Cons: They keep adding more features and making it bigger. I believe it now is evolving to be used on bigger networks. I had some data lost the first week of using the new software. Never figured out why. It hasn't happened again, yet. The software was great, when we first got it. Now i'm worried about updating it again.

Overall: Value was great. The auditors like that we use it. It was easy to use.

I'm building my 3rd GAGEpack system for a 3rd company. Works like a charm and keeps getting better.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and great customer support. I've used it for Medical Device manufacturing and passed FDA and ISO audits with a breeze and getting the highest compliments in my career. I've also used it for Biotech Research and now for Aerospace Manufacturing. One of our service vendors uses it commercially as well. And you can't beat the price for what you get back from it.

Cons: It doesn't read my mind and just do things I want it to... Maybe someday. But i'm not going sit and wait for that to happen.

Vendor Response

by PQ Systems on July 09, 2018

Christopher - Thanks for the great review! Hope you continue to have positive experiences with GAGEpack!

Got the help I needed fast

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: pretty simple and soly database

Cons: compatibility issues,

Overall: had a couple of what I thought could be suggestions. Got a call from PQSystems quickly with ways that the software already does what I needed,

Vendor Response

by PQ Systems on February 17, 2017

Hernando - Thank you for your review of GAGEpack! It delights us to hear that our Support team has been quick to help Chromalloy troubleshoot issues and provide you with solutions quickly! In regards to compatibility issues, our Application Support team is highly knowledgeable and would be more than happy to help. Application Support can be reached via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

Gages are easily accessed, due dates come on task list. Reports are easily available for each Gage.

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to find a gage easily through several different functions. Task lists are easy to work with and show exactly what gage is due.

Cons: If i do not use the function to change a group of gages with the same calibration change, i cant remember how to access this.

Overall: Easily helps me pass audits, with all the information in a couple clicks. Certification, date calibrated, date due. Reports for each supplier. Documentation on a gage that is out for repair, able to document any R & Rs that are being completed during a customer complaint.

Great software at an affordable price - even for small companies. Excellent customer service.

Jul 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customization of fields - We utilize the software for anything that requires scheduling - eye appts, annual training, audits, preventive maintenance, etc.

Cons: The software will crash at times. Would like the software to grow into an optional cloud based system.

Overall: We are able to get reports of annual spend and time spent calibrating. We were able to utilize the software for machine PM's as well as audit schedules so we didn't have to buy more softwares to help with those needs.

Software is a great for tracking tools and gages for calibration being a ISO certified company.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use, Gagemail notifications, Ability to assign recall/calibration notifications on individual tools. Daily notification of tools needing calibration. Ability to do gage R&R's

Cons: Software stops working if the license / maintainace agreement expires, older version kept working. Loosing custom reports when updating versions. Not being able to move tools to a different database easily.

Overall: Seems to work fine.

This software enable us to stay in and conform to todays ISO and Mill standards.

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of this soft ware is great. Anyone can use this with little computer skills. It helps us to stay up to date with the latest ISO standards, and MILL standards.

Cons: I have not found any problems with this software, we update ours every year. As we see new changes in ISO or MILL standards, I also see that the software covers these new standards.

Overall: makes my yearly calibration inspections a lot easier.

I love using the Gage Pack software. Easy and user friendly.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the tasks lists you can print for calibrations coming due. I also like the fact that you can set the calibration status to usages and time frames or both. Great job!

Cons: I haven't found much that I don't like about this software. It's great in my opinion. I would highly recommend this product to others.

Overall: It helps monitor and maintain our internal calibrations and external calibrations. This is a huge help in our field.

Using Gagepack for 4 years it seems very user friendly.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gagepack software is very useful covering all the latest information for our audit certifications. User access is very good. I have no complaints from my users.

Cons: Only complaints is the mult windows to use. A one page home with tabs scrolling to different areas would speed up log information times.

Overall: User friendly, No issues when auditing the calibration system. Very good at controlling labels.

Easy to use software that meets all of our needs

Jul 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use. entering items into GagePack is quick and to retrieve information is just as easy.

Cons: Some of the format on the forms can not be changed. I wish we were able to edit without contacting your company to have someone to make the changes. The uncertainties feature is not as user friendly as I would like it to be.

Overall: it was easier to use and track product than our last software.

Gagepak is an excellent product!! Makes the calibration portion of audits a breeze!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really like the ability to easily track gauge calibration and to easily identify gauges with the photo option. Customer Service is outstanding!

Cons: I am satisfied with the GAGEpak software. I have not had any issues to date. Automated download of calibration data from external suppliers would be great.

Overall: Easy record retention for gauge calibrations...really streamlined our database.

Easy to use, great customer service.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My tech's can easily access gauge data and update gauges as well. Updates are easily installed and I if I have issues, customer support is just a phone call away. Overall great PQ Systems has great employees working for them.

Cons: Would like to be able to print tool pictures along with calibration worksheets (automatically attached to worksheets).

very good experience, used it over 5 years now

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, search feature is a very good asset, my ME/QEs like all the charts that come up with GR&R. Filter are easily set-up to use.

Cons: When entering data for calibration, if we could paste the master gage into the entire column this would same time.

Overall: Gage tracking and verification. Great asset during audit season. Filter set-up so that auditor only see what they are asking for.

was great and satisfactory.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy and friendly to use. I would recommend this product to any organization that uses tons of gages. Helps me keep track of all my gage product and I love the "filter" option its so powerful

Cons: too much to learn, which is not bad as nothing comes easy or cheap. its a bit tough to find the gagepack database in my computer. I

Overall: great management benefit.

Vendor Response

by PQ Systems on June 11, 2018

Godwin - Thanks for your review and positive comments! We agree that there is a lot to learn, but we'd like to make the learning process as smooth as possible so we offer a variety of training options - including FREE webinars: https://pq.systems/webinars To learn more about training, please reach out to us via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

Awesome technical support!

Aug 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of learning all the new features.

Overall: Having just upgraded to Version 12, had a few minor issues but with 2 live chats and all is working great.

Vendor Response

by PQ Systems on February 02, 2017

Michaela - Thank you for taking the time to review GAGEpack. We're happy to hear that your upgrade was successful and that our Application Support team has been able to help! We are honored by your choice to do business with us and look forward to continuing to serve you and Winzeler Stamping Co.!

Good experience easy to keep all the gages in record and when there due for calibration

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: How you could see in deferent ways all the gages we have in gage pack and how you change the ways to see when things are due for calibration

Cons: The leas that I like is only when I print the label of the calibration I couldn't change the settings so the date of the calibration was done it shows on the label.

Versatile, powerful, and reliable software.

Jul 12, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer service is second to none. The interface is easy to use. It offers a lot of customization. It is stable and does not hang up or need restarting. It automatically backs itself up.

Cons: I would like the ability to remove unneeded tabs, for example, I do not need a detailed maintenance tab for a tape measure.

Overall: I helps keep track of the 1000+\- gages at our plant, and keeps calibrations on schedule and up to date. Provides a record of calibration activities.

I use GAGEpack daily. I couldn't imagine keeping traceability on thousands of gauges without it!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to find active and archived gauges. My favorite feature is the ability to link calibration certificates to each individual gauge.

Cons: When pulling up the Dashboard..it is very slow. More webinar training videos would be very helpful for the three of us here who use GAGEpack.

Great program for tooling control and very knowledgeable people to help you.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Every field is selectable to allow sorting. We use the enterprise version and it is easily adaptable.

Cons: Wish it had more user fields that I could add to the validation criteria. To force entry of specific fields.

Overall: Ease of use. Easily retrievable data. Makes my job easier!

Vendor Response

by PQ Systems on April 26, 2018

Jim - Thanks for the kind words regarding GAGEpack and our team. Your comments have been passed on and will be considered by our software engineers. Thanks for the feedback!

Keeps very good track of your gages

Jul 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: That you are able to keep track of gages and Vendors. You get notification when a vendors certification has expired.

Cons: That I can not get not notification up to a month ahead of time. When I have to request quotes from Vendors I like to start a month before due date.

We are a small shop and this software meets our needs

Jul 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use from the gage pack software for tracking gages. Using the newly dashboard icon and using the icon for tasks.

Cons: Some of the reports don't have what I want. When I am trying to create a new report (s) this is not user friendly for a low end user.

Easy to use. Simple to upload newest software. Fast to deliver order.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Search feature makes it fast and easy to locate the gauge information needed. Having this easy task has making my job faster!

Cons: Having to explain why you made a change, in my case typo, isn't something I enjoy! Or I had to add another element to calibration.

Allows us to easily monitor and track all our gauges and fixtures

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The main screen allows easy access to all the information and provides a great visual tool for quickly determining the status of our gauges.

Cons: Would like to have a little more flexibility to customize the different screens to better fit our processes.

Great product, I was fortunate to be able to attend the two day training which really empowered me.

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organization, history, scheduling forward and reviewing historical performance. Single license purchase price fits perfectly for any size company that needs to use it.

Cons: I wish we could afford to have more licenses. We have multiple users in a large building but only have budget for one concurrent license. I'm pushing for at least one more license, but "currently it's not in the budget"

Overall: Makes my job easier.

Capterra-loader

I have used GagePack for many years and have always loved it.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it updates automatically once the software agreement is renewed. I have used the phone tech support and it was helpful.

Cons: Formatting of some reports - sizing columns. I want to lengthen the time before the lock screen pops up.

User friendly.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and a lot of options to better fit your needs. Charts are very helpful. Calendar is useful as well.

Cons: Not much to say here. A lot of information to process. Still learning. Which really isn't a bad thing.

Gagepack is user friendly, accuracy keeps and tracks information, and is cost efficient.

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That so far the functionality, format, and user screens haven't changed dramatically. It's very similar to the previous version which made using this much easier. We used to use SQCpack but when we upgraded to the latest version, the functionally had changed so much and was not at all the same as before that we decided to switch to an excel based format.

Cons: I really do not have anything I found that I dislike yet. The features and functionality are the same as the previous version which is nice.

Overall: Good solid tracking of our gaging and the ability to do gage R & R studies.

Excellent gage management software

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can figure out how to do things just by scrolling through software. It is integratable with SQC Pack. It is flexible--database can be centralize and used by several plants.

Cons: Really nothing!

Overall: Our company researched several brands of software and selcted this one based on ease of use and customer support. PQ Systems is very responsive and easy to work with.

Vendor Response

by PQ Systems on April 05, 2017

Caroline - Thanks for providing your feedback. We're happy to hear that you've found GAGEpack to be intuitive and easy to use. Our team is looking forward to continuing to work with Yokohama!

It is OK. Has a lot of features - more than I use.

Jul 12, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The way gages can be sorted. Love the active/inactive gage feature. Nice to have a second R&R software.

Cons: It is hard to attach things in it. I managed to do it once, but forgot how I did it. An ATTACH ICON would be handy that would let you attach any kind of document including photos. The help features are not much help, but that is true of almost all software.

Overall: Keeps track of when my gages are due & I like the calibration worksheets.

GagePack Review

Jan 23, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I believe the utilization of GagePack can be further developed. From our experience, there are very few people who know how to properly use GagePack thus when there is a serious problem even few people know what to do. I personally see GagePack as a software that can be used as a great logging tool for all items in a company, not just things for calibration.

Vendor Response

by PQ Systems on March 03, 2017

Alex - Thanks for taking the time to provide us with feedback! We completely agree that GAGEpack can be utilized as a solution for managing many items other than measuring devices. Our Application Support team has experience with many unique use cases and is always open to discuss options for your company's specific needs. We're sorry to hear that there are few people at your organization that know how to properly use GAGEpack. It sounds like your team may benefit from one of our training options, including FREE webinars for customers with active maintenance plans (http://pq.systems/--training). To discuss your GAGEpack usage or learn more about training options, please reach out to us via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

Have used Gage Pack for 8 years. Use it almost every day.

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick access to gage calibration records. Maintains records and history easily.

Like the training videos.

Cons: Sometimes the reports need to be modified.. Must go through Tech Support usually for this. They are very helpful though.

Overall: Great record-keeping. We are often audited on our calibration system. Customers are usually happy with the reporting and history found on this system.

Very good product for helping me keep track of gages and their due dates

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to set up custom view. Filters are also easy to set up. Search is nice but only if the view has the column showing that you might want to search.

Cons: The worksheets need to have the images on them. Also, there needs to be a way to make multiple changes in a spreadsheet type format.

Overall: Keeping track of my gages at all times. And knowing when it's due for calibration.

Vendor Response

by PQ Systems on April 26, 2018

David - Thanks for taking the time to provide us with feedback. Images on worksheets is a great idea; it's currently on our to-do list!

I've used this for years, great success especially during audits

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is a good tool for quick access. Linking vendor certs is useful. Monitoring of vendor accreditation. Wear trend analysis. Calibration cost reports.

Cons: It would be helpful to allow MSA studies, (stability, bias and linearity) to be scheduled. There is a dashboard button but scheduling is not intuitive.

Overall: Easy to use

Gage pack is very friendly user

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Search is very useful to locate items instead of scrolling up or down. Attaching reports linked to gages etc. Filter function is great for sorting items you need to attend too. Overall it great system.

Overall: First time user and very friendly and easy. Seminar was excellent . The support staff was great in helping and understanding the system. Technical support is instant .

Recommendations to other buyers: Suggestion could be implemented for Tool room for tracking dies, punches etc.

Vendor Response

by PQ Systems on February 17, 2017

Pravin - Thank you so much for taking the time to write such a nice review! We're thrilled to hear that you've found GAGEpack to be very user friendly and have benefited from both our seminar training and Application Support team. We appreciate your feedback and look forward to continuing to serve you!

The support staff is always very quick to help with any issues that I am having.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The chat app is very helpful when I get stuck. They are always so quick to answer any questions. The software is easy to use.

Cons: I don't like that I have to place links in the software. It would be a lot easier if I could just put the actual file in the gagecard.

Vendor Response

by PQ Systems on April 26, 2018

Carrie - Thanks for the positive review! Great to hear that you've found GAGEpack to be easy to use. Your feedback has been passed on and will be considered by our software engineers. Thanks for working with PQ Systems!

The software works as expected.

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to find a gauge with the search function. Also, it organizes the gauges easily. The software is relatively intuitive to use.

Cons: I wish there were a specific slot to put the gauge serial number in on the gauge card. Currently I have to put it in the comment section.

Overall: Gauge program organization.

Great software

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a friendly product, with some attention at the moment of setting it up you can configure the GAGEpack to get the most of it.

Cons: At the moment of the updates the configuration of the reports change and the layout of the reports returns to its original values making you to change those again

Vendor Response

by PQ Systems on July 09, 2018

Hector - Thanks for the comments and feedback!

Anytime we need assistance, Anne is always right there for us! The customer service is great!

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and update locations and other information for assets. The fact that it stores all of the historical data is very convenient for me, as I don't have to search folders for calibration records during audits. Auditors love this program!

Cons: We haven't fully been utilizing the software, as we were not performing any in-house calibrations on our own... we were simply using it as a method of tracking and monitoring the calibrations of our equipment. But, the only thing I can think is that I have to enter a location into the location list and not simply type it into the field for it to pull on the "due for calibration" report.

Vendor Response

by PQ Systems on July 09, 2018

Kayla - Thanks for the kind words and feedback! Glad to hear your auditors have been pleased. Thanks again!

Intuitive, easy interface

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Provides quick visual of out of calibration. New users can get started with little training. Will be exploring unused features in the near future.

Cons: Not as many options to talior the software as similar products but the simplistict aproach is sometimes best!

Overall: Easy to use amd input data

Vendor Response

by PQ Systems on April 06, 2018

Stewart - Thanks for the positive feedback! Glad to hear you've found GAGEpack easy-to-use.

Great Software That Will Save Time

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We were previously spending a considerable amount of time maintaining our calibration program with a combination of excel and paper records. GAGEpack has helped us consolidate our calibration program into one software. It has saved us a considerable amount of time. This software is going to allow us to keep better records of our calibrations and it will make the data significantly more accessible. It is extremely easy to use and has a great user interface. All of our scheduling information is presented on the dashboard and emailed to the person responsible for the calibration.

Cons: The import feature could be easier to use and it would be nice if detailed instructions for that feature were included in the installation instructions for the software.

Overall: Saved a considerable amount of time, better visibility of data, less paper record keeping, cut redundant steps, starting a check in/check out process, better record keeping,

I have been working with this software for the last 15 years, very good quality!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We appreciate the most the ease of use, plus customer service experience. All our technicians are so happy with it!

Cons: We do not find any issues to report against this software. All our users find it very helpful, with no cons to report.

Gagepack Review

Aug 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: E-mail notification option when calibrations are due.

Cons: Unable to put on more than one computer.

Overall: Our customer service rep Ryan was extremely helpful and responsive with resolution to our problem.

Great and excellent Work you guys do.

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Flexibility

Cons: Nothing right now.

Overall: Was very helpful and problem solving, Technical support was great.
Had a great technical support representative show me way around the gagepack program

Recommendations to other buyers: nope

Vendor Response

by PQ Systems on February 02, 2017

Godwin - Thank you for taking the time out of your busy schedule to share your feedback and provide such a positive review! We look forward to continuing to work with you in the future!

GAGEpack is simple to use, intuitive and organizes data in categories that are easily retrievable

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really like the ease of use of the software. It requires minimal training as it is very intuitive. The data is organized in buckets so history is easily retrievable.

Cons: there is nothing that we find in the use of the software that does not meet our needs. All the users find it very user friendly

Overall: Assists us in managing our gages, the calibration functions and frequencies and is easy to retrieve data during our 3 Regulatory registrations.

it's a great system to be using with all our gauges helps us keep track of everything we need

Jul 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: can separate the working gauges from the archive gauges. easy to move from one set of gauges to another.

Cons: all the closed tabs haven't had training so trying to find how to open them makes it tough and not know what everything does make's it a little harder.

Overall: that there is still a lot that I need to learn about the pq system. hard when I don't have the time to sit here a learn about it.

Customer service made it extremely easy to upgrade our software

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the features and functionality of the product. It is fairly simple to use. If you have a basic understanding of windows applications you navigate this software with little issue.

Cons: I do not have any issues with this product. I would recommend to anyone who works in gage calibration.

Excellent Support

Mar 27, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Support personnel are always available and helpful. It is so unusual, but so nice, to get a human answer every time you call for support. The support personnel at GagePack are very knowledgeable and almost always have an immediate solution to my issues. I would recommend them to anyone.

Cons: Inventory Tab screen could be a little more flexible for adding column heading and sorting.

Overall: I would recommend GagePack and their support personnel to anyone. We have over 7000 gages, so management and control is daunting, to say the least. GagePack makes it much easier.

The most powerful Gage Tool Management software out there.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its flexible and allows you to do just about anything. The customer support is the best! I have no experienced with the software and now I feel like an expert.

Cons: Software does not generate full digits (e.g. removes zero's).
Software does not allow symbols (e.g. ± ° %)

Vendor Response

by PQ Systems on April 02, 2018

Michael - Thanks for the great review. We appreciate the feedback. Your concern regarding GAGEpack accepting symbols has been addressed by our team and can be resolved with the latest free update. If you need assistance upgrading to the latest version, please don't hesitate to contact our Application Support team via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

overall no problems

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: filter functions, ease of use. The software helps us keep our calibrating organized and up to date.

Cons: Initially we had some problems setting up auto email feature. we called for phone support and they helped figure out the problem. Other than that we really don't have any complaints.

GAGEpack user review

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, Tech support, price

Overall: This is an excellent product! It is very easy to use and the tech support is just OUTSTANDING!
I have used this program for over 15 years and I wouldn't use any other product.

Vendor Response

by PQ Systems on February 17, 2017

Douglas - Thank you for giving GAGEpack such high marks and praise. We look forward to continuing to serve you and AIMMRO in the future!

GAGEpack restoration

Apr 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service agent was very prompt, professional and businesslike when responding to our GAGEpack data problem. Limited our lost time to the bare minimum.

Vendor Response

by PQ Systems on April 05, 2017

William Craig - Thank you for taking the time to provide your review. We appreciate the feedback and are glad to hear that our Application Support team was able to minimize your lost time. If you have any future issues with GAGEpack, please reach out to us via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

Well Satisfied Customer

Sep 07, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: GagePack is a wonderful program to use for tracking of my lab equipment. I have had many compliments from auditors on the ease of finding information. I will continue to purchase the support agreement because it has been well worth the money over the years.

Cons: Reports are somewhat difficult to edit to suit your particular needs if you're not familiar with the structure format.

Overall: I would recommend this software to anyone in need of a gage tracking system.

Capterra-loader

A unique and powerful gage calibration software

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Easy to use with all required functions from adding gages, tracking the status and performing required calibrations. Email notifications is a plus. Trial is also available to try the software before buy.

Cons: Didn't find any issues with the software overall looks a complete package. Online database could make it more reliable.

Vendor Response

by PQ Systems on July 09, 2018

Kamran - Thank you for your review and comments! We are considering wider deployment and database storage options for the future. Thanks!

Tech. support converting gage data

May 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Matt Muhlenkamp was fast and courteous addressing my needs. His work was professional and efficient. He converted GAGEpack 3 data into GAGEpack 9. It works seamlessly. Thank you.

Cons: A little inconvenient that GAGEpack 9 can't read GAGEpack 3 databases.

Overall: I am surprised and pleased with your fast and effective response to my needs. I will highly recommend your program and service to my bosses.

Manager - Server Operations

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PQ systems were able to not only get us a new Gage Calibration software but were able to import all data from our old system into GagePack. This was instrumental in our transition from one package to the other. Thank you.

Vendor Response

by PQ Systems on April 10, 2017

Peter - Thanks for your feedback and for giving GAGEpack such high marks and praise. We're glad we could make your transition to a new gage management system as easy as possible!

PQ Systems Mill Park Review

Apr 03, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Quick reference for calibration and R&R schedule. Has many features we do not currently use but would be helpful for future needs.

Cons: Can not think of any. If I have a question the Technical group answer quickly and completely

Overall: This is the second calibration tracking system put in use at Mill Park. After putting this in place in 2002 we have not even considered an alternative.

Gagepack

Jun 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In my opinion, I think this is the best program on the market because of the ease & user friendly. You can do so many different things with ease. The support is great also. The only con (a big one too) is when a new version is downloaded it wipes out all the custom made reports. I know one can go to the old version and copy & paste the file into the new version, but sometimes it doesn't work like now.

Excellent Software

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I would just like to say that gage pack is a very useful and powerful tool for keeping our calibrations and tools in order. I would also like to say that your team does an excellent job in terms of helping tweak our installations to our needs. Whenever I message someone, no matter who it is, I always get great customer service and quick solutions. Thank you.

Accuride's review of John Alkhafaji

Jun 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been a long time user of GagePack and very rarely contacts PQSystems for any kind of support. Today we needed some help and contacted John Alkhafaji at their support center. John provided quick, accurate, and concise information to resolve the issue we were having. He was professional and courteous on the phone. The best part is he resolved the issue in about 2 minutes.

great Job!

It's that good!

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using Gage pack for the last two years I have come across a few small things that would be nice to add or change for our specific needs. Much to my delight, Gage Pack has responded and has included these changes in their revisions. The Support email and phone service is extremely efficient, I don't have to wait long for help and always get a friendly answer.

Feedback for software at Celgar

Jul 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to use. Service has allways been top notch and have provided support when needed.

The only con I have is if you don't pay the renewal fee that the software stops working. I understand if the support stops but I don't thing the software should stop working.
I beleive this is new since version 8.5.

GAGEpack

Jul 09, 2014
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We renew our GAGEpack each year. I am not sure what happened this year but we did not receive our update code before our current program expired.

I call and spoke with John Alkafajhi and he was very polite and professional on the phone. He emailed me what I needed and I was very happy with the service.

Exide Technologies 2014

Jul 15, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, I have been very pleased with this product. There have been some small issues with some of the version upgrades communicating with the database. Those problems have been quickly solved with help from customer service. I've been very happy with the timeliness and the accuraccy of the help. Thanks!

PC Upgrade

Jul 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I submitted an issue about upgrading gagepack and moving it to a new PC.

My issue was resolved within the hour and was able to get the user back online.

John was very helpful and seemed quite knowledgeable about the product.
You can't ask for better customer service than this.

Tech Support Response to Update Issue

Apr 22, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very quick response to email contact and problem was solved quickly and efficiently.

Cons: None ... everything was handled to my satisfaction

Overall: The support on this issue was just what any customer would expect.... A Quick resolution to the issue.

Gagepack Review

Jun 24, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm still getting used to Gagepack, but it works well for me even though I don't use it to it's fullest.

Overall, I'm happy with what Gagepack offers as it manages my gauges for me. I love having less things to worry about.

Tom Gillmor

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gagepack 11 as well as the customer service reps. are very nice!!!!! A lot of new features that really help. Thanks guys/gals.

Assist with database

Jun 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have worked wiht Jenna several times over the last couple of years and her service has always been top level and quick!

Great Customer Service

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Job!!!John Alkhafaji was very respectful and knowledgeable in correcting my issue.

Thanks Again John!

Tech Support was great!

Jun 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had some trouble getting into my gage pack, i emailed the support line. They were quick, helpful & friendly.

Good Product

Jun 02, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have used this product for many years now and am completely satisfied with it as it is. I have no cons.

Fast Support

Jun 06, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PQ Systems support is always very attentive to our needs and provides quick support turnaround time.

Customer Support

Jun 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Quickly resolved issues with data migration. Friendly, attentive response from support personnel.

Gagepack install

Jun 17, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't really comment on the software as my only experience with it is installing it.

Easy to Use

Apr 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Well layed out, user friendly. Meets needs.

Cons: None at this time.

Overall: Highly recommended

Customer Support

Jul 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good, Quick Responce when I called Customer Support