# Exym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Exym the right Electronic Medical Records solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/41014/Activity-Tracking-System/reviews --- Exym 4.5 (53) [View alternatives](https://www.capterra.com/p/41014/Activity-Tracking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Exym Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews AW Artisha W RepresentativeMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The software solution for mental health providers who needed to simplify their billing, documenting, and case management needs and house all of their data in a secure place that could be accessed from any location.“ December 18, 2025 JY Jessica Y PMHNPMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It's clunky and difficult to navigate.“ November 19, 2025 BG Brendan G AdministratorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “I find Exym to be a solid, behavioral-health-focused EHR with good usability, reliable cloud access, and helpful billing/clinical tools“ December 21, 2025 JY Jessica Y PMHNPMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The layout and design was bland.“ November 19, 2025 Amie V Office ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Overall I think it is a good website for client management.“ August 27, 2025 JL Jennifer L Administrative Support StaffMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Not easy to print information“ August 28, 2025 DE Destiny E InternIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Easy to use and great resource to keep everything nice and organized. When working with children in the foster system it is a lot of paperwork but Exym makes a great system for organization and documentation.“ January 10, 2024 JL Jennifer L Administrative Support StaffMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Not easy to navigate.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Chris C. Clinical Supervisor Individual & Family Services Used the software for: 2+ years ### "Great EHR for Mental Health" January 9, 2024 5.0 Great overall experience. It's very user friendly and to some extent adapatable to need. Pros It's user friendly, adaptable (to some extent), good customer service and HIPAA compliant. Cons some things are 'as designed' and cannot adapt to the need Switched from [Welligent, Part of the ContinuumCloud](https://www.capterra.com/p/233413/Welligent-EHR/) Less down time from Welligent, more user friendly and a bit less costly. Review Source NU Nancy U. Clinical Coordinator Mental Health Care Used the software for: 1-2 years ### "EXYM Review" February 28, 2023 4.0 Overall, EXYM has bee a great company to work with. Pros EXYM support team and customer account representatives are excellent and so helpful. EXYM has assisted in providing extra trainings, support, and attentive during a time of staff turnover at the agency. The price is affordable for a smaller agency such as ours. Cons As a clinical user of this system and supervisor, the dashboard and user-friendliness could have improvements. There are too many steps to get to tasks that are done frequently and often slow down time. Alternatives considered [Welligent, Part of the ContinuumCloud](https://www.capterra.com/p/233413/Welligent-EHR/) Reason for choosing Exym Affordability and compatibility with the county AVATAR system. Review Source SH Sara H. Mental Health Therapist Mental Health Care Used the software for: 2+ years ### "Complicated Exym data entry." January 9, 2024 3.0 I have work intense hours to complete notes. I am exhausted because as a therapist I feel like I am working in an factory assembly line where productivity its more important than Carpel Tunnel or Burnout /Fatigue plus eyesight problems due to the small size of letterings. Pros The Client's Assessment page is crowded but easy to understand and complete Cons Progress note entry design. It's lengthy . It will be better to have check boxes and 2-3 lines to write an overall progress. Review Source AC Alexandra C. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Exym review " March 11, 2025 4.0 I found it works well and gets the job done. Pros Exym has all the necessary areas for documenting and mental health work. Cons For specific situations it can be a bit unfriendly until you get used to it. Review Source BG Brendan G. Administrator Health, Wellness and Fitness Used the software for: I used a free trial ### "Wonderful product" December 21, 2025 4.0 I find Exym to be a solid, behavioral-health-focused EHR with good usability, reliable cloud access, and helpful billing/clinical tools Pros I like using Exym for its intuitive interface, behavioral-health-focused workflows, integrated billing, reliable cloud access, and responsive customer support. Cons Limited customization, clunky or hard navigation, inefficient/lengthy data entry, manual date edits, and some slow or unintuitive design elements Review Source LB Lori B. Associate Director Mental Health Care Used the software for: 2+ years ### "Best EHR in Los Angeles County" February 22, 2023 5.0 Whatever is thrown at us Exym helps us handle. Electronic signatures? Check. Telehealth? Integrated Zoom.New county consent forms? Check. Client Portal? Check. Pros I worked for an agency in 2010 or 11 and we were one of Exym's first users in LA County. I have since used Exym at every agency I have worked at since. The two things that I was the most impressed with at the beginning was how user friendly it was and the amazing customer service Exym provided. I still am. I have trained many, many, many people on Exym and the first thing I tell them is we can fix (practically) anything so they shouldn't be intimidated to explore the system. Everyone that uses it is very happy with it and catches on quickly. We recently just trained someone to use talk to text to make it easier for her to do her notes and it works very well.Because they have been working in LA County for so long, Exym has developed strong working relationships so that when changes are coming they are ready. It is such a relief to know that they will make the changes we need to be in compliance with the county and state. Cons I don't think there is such a thing as a perfect product. Software design does have its limitations. The thing I have always liked the least is that certain things can't be changed because it is programmed for all users. Review Source JL Jennifer L. Clinical Director Individual & Family Services Used the software for: 2+ years ### "Exym Experience " May 25, 2022 5.0 Exym has changed our agency for the better. Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients. Clinicians have more time to focus on the clients and less time is spent looking for charts, paperwork, etc. I am confident that our unique challenges can come to a resolution. Pros Ease of use, even for those with limited computer experience. Able to find everything within a client's chart at once. The ability to capture live client signatures. Clinicians can use Exym from home which made working from home during Covid simple and we had no down time. Our clients had a continuum of care with no interruptions. All forms can be customized and building forms is simple and can be done quickly. Forms can be tailored for supervisor review, QA review, ,etc. Cons Integration was not difficult. We have been customers since 2012 so it is difficult to remember what our agency looked like without Exym. Watching Exym grow has created some challenges. Customer service and the support desk is not as responsive as they once were. At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation. Reason for choosing Exym Ease of use, customization for our agency needs, focus on behavioral health and the ability to capture client signatures within the system. Review Source JV Juan V. District Systems Analyst Mental Health Care Used the software for: 6-12 months ### "Exym Delivers Exceptional Integration and Billing Support, Streamlining Mental Health Operations" February 21, 2023 5.0 My overall experience with Exym has been excellent. The integration team provided exceptional support, making the transition to Exym seamless and effortless. One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software. Overall, Exym has proven to be a valuable addition to our operations, enabling us to streamline our workflows and better serve our clients. Pros What I like most about this osftware is its user-friendly interface, which makes it easy for me to navigate and use. The customization options are also helpful in tailoring the software to my speciifc needs. Additionally, the customer support and integration team are responsive and helpful. Cons One potential drawback is that, as with any new software, there is a learning curve for staff members who are not familiar with electronic health records systems. This can be frustrating and time-consuming, especially during the initial implementation phase. However, Exym provides training and support to help agencies and staff members get up to speed on the software, and over time, the learning curve should become less steep. Alternatives considered [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/)[Welligent, Part of the ContinuumCloud](https://www.capterra.com/p/233413/Welligent-EHR/) Review Source JC John C. EHR Billing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "$10 bucks is $10 bucks" September 11, 2023 4.0 I love EXYM - I have been using EXYM since I started with SMRS in 2015 Pros EXYM is a comprehensive EHR system - However, with CalAIM, we are looking forward to seeing the latest reports that provide our mgmt. team with productivity numbers. Cons The lapse of data in real time that our management team needs - CalAIM, ughhhhh - And sometimes, overall updates and or changes are communicated last minute Reason for choosing Exym Clearly you need to ask \[sensitive content hidden\], our \[sensitive content hidden\] Review Source RA Rene A. Admin. Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Exym Review" February 15, 2023 4.0 I enjoy using Exym for our EMR's and the software overall. We have not switch to the new User Interface yet. However, I do like the fact that people may prefer the current version and so the capabilities to switch back and forth is awesome. I'd like to give special thanks to both \[sensitive content hidden\] in Support for always providing great service. Pros I'm still new to the system since I started using Exym more often these last several months. Many of the features are simple to use, but it is a learning curve on where to locate those features. Plus, the Exym Support team demonstrates their attentiveness to my request when I need to locate a feature. Cons The downside is that there are times when it takes a while to generate a response for my requests. It would be awesome if the turnaround-time response could be generated more promptly. Also, since i am new, is understanding how notes are intertwined and quite sensitive to dates being entered into EMR's. Which can you leave scratching your head trying to figure out as a new user. Review Source DP David P. Clinical Operations Manager Mental Health Care Used the software for: 2+ years ### "Reliable yet clunky" March 6, 2023 4.0 Exym's tools for making claims and reconciling those claims with MediCal/Medcaid has been very useful and their support in the process beneficial. Pros Exym has been a reliable and stable EHR with little disruption to our workflow during the common workday. Updates and bug fixes occur when we are not needing access and is done with advance notice to plan accordingly. Cons Features at times feel "clunky" and not intuitive creating a greater need for training and follow up with users in the organization. Reason for choosing Exym We chose Exym due to it's reputation for stability and reliability and this has proven to be accurate. Review Source CO Caitlyn O. Director of Quality Assurance Mental Health Care Used the software for: 2+ years ### "Exym Review" December 1, 2022 4.0 Good overall. Pros Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders. Cons Some workflows are not intuitive; It would be great to have more on demand tutorials and training; Would like to have a better way to capture clients enrolled in multiple programs. Review Source Response from Radicle Health February 8, 2023 Thanks for the review Caitlyn! I think you're going to be happy with the improvements to our training and documentation in 2023. :) JS Joel S. Client support services counselor Non-Profit Organization Management Used the software for: 1-2 years ### "Exym feedback " January 17, 2024 5.0 Overall experience would be positive and would recommend Pros Easy to use and efficient to track documentation Cons Perhaps the one thing that I did not like would be the time limit within being logged in Review Source DE Destiny E. Intern Individual & Family Services Used the software for: Less than 6 months ### "Exym is great " January 10, 2024 5.0 Easy to use and great resource to keep everything nice and organized. When working with children in the foster system it is a lot of paperwork but Exym makes a great system for organization and documentation. Pros Exym seems like a monster when it’s new and fresh however once you get the hang of it the program is super easy to use. It’s a great way to organize and document things for clients. Cons Sometimes stuff doesn’t save so make sure you press the save button! Might be a computer thing on my end but make sure you save every so often so you don’t lose your work. Review Source mR maria R. wrap facilitator Mental Health Care Used the software for: 1-2 years ### "facilitator" January 22, 2024 4.0 Pros easy to use. easy to look for things and manage time Cons too many sections. sometimes confusing to find certain docs Review Source TH Todd H. case manager Mental Health Care Used the software for: 2+ years ### "Case Manager" January 22, 2024 5.0 I really like this program. Pros Ease use. and the trainings have assisted me with navigating this program. Cons Have not found any issues. Review Source JL Jasmine L. Research Assistant Mental Health Care Used the software for: Less than 6 months ### "Data Entry Perspective" January 12, 2024 4.0 Pros Sorting through documents and outcome measure scores is simple to do. The tabs and subcategories are intuitive to navigate through. Cons The UI makes the site appear dated. Additionally, the text in the tabs is a bit small. Review Source AM Alana M. Therapist Mental Health Care Used the software for: 6-12 months ### "Effective " May 20, 2024 5.0 Pros System for case management and notes I use it for client notes Cons Not very easy to use at first kind of difficult with finding notes areas. Review Source VR Verified Reviewer Office Manager Mental Health Care Used the software for: 2+ years ### "Exym Review" August 27, 2025 4.0 Overall I think it is a good website for client management. For the most part, it is user friendly just wish there was a way for users to be able to customize it to their needs a little more Pros I like that its very easy to get to and to navigate. I like the sections you can include for patient management. Cons I wish there was a way to customize your own profile with only the things that you need. The dashboards were a bit hard to navigate and you have to really know how to filter things out. Review Source AW Artisha W. Representative Mental Health Care Used the software for: 1-2 years ### "EXYM Review " December 18, 2025 5.0 Streamlines note management, patient scheduling, and activity tracking with customizable forms and templates. Pros The software solution for mental health providers who needed to simplify their billing, documenting, and case management needs and house all of their data in a secure place that could be accessed from any location. Cons I really don’t have any complaints. I’m able to access the software with ease and input my documents with no issues. Review Source JL Jennifer L. Administrative Support Staff Mental Health Care Used the software for: 1-2 years ### "Friendly use" August 28, 2025 5.0 The navigation to add a client is super easy. When i need to look up specific information very accessible Pros Easy to navigate. Uploading documents to show up and be able to easily access for billing purposes. And still be able to update or delete Cons I would have to say the dashboard. Not easy to navigate. The dates to search is very complicated. Not easy to print information Review Source VR Verified Reviewer PMHNP Mental Health Care Used the software for: 1-2 years ### "Clunky and difficult" November 19, 2025 2.0 Pros It was simple and allowed me to prepare notes for the patient's next appointment whenever I was ready, even if it was a month before. Cons It's clunky and difficult to navigate. The layout and design was bland. It was difficult to make personalizations or changes. Review Source VR Verified Reviewer head of procurement Accounting Used the software for: Less than 6 months ### "brilliant system!" January 5, 2026 5.0 overall this is a great system, its great value for money and the support team really do answer all your questions promtply. Pros exym is very easy to use and has some of the best customer support that i have worked with to date. the support team are very knowledgeable which is always very helpful. Cons the system can be tricky to navigate and a little slow at times, although this does not disrupt you in any way Review Source LG Leticia G. MIS Director Mental Health Care Used the software for: 2+ years ### "Satisfied User" December 7, 2022 5.0 Process is less time consuming when it comes to reconciliation claims vs revenue / payments Pros The fact that our users / providers find the system easy to navigate Cons It needed additional features to bring the system up to the current and future technology standards; however the developers are rapidly catching up with new upgrades and improvements. Reason for choosing Exym Our Providers / Users found Exym easier to navigate more simpler at the time. Review Source Response from Radicle Health February 8, 2023 We appreciate the time you took to write a review Leticia! TP Terry P. Program Coordinator Mental Health Care Used the software for: 2+ years ### "EXYM Review" January 17, 2024 4.0 My overall experience has been a positive one. I am able to review and check data quickly and I can easily access reports from the system in real time. Pros I like the ease of use with EXYM the most. Cons Initially it was the password process but now my agency has made it a simpler sign in process. Review Source Similar Products Featured ## Related categories [Telemedicine](https://www.capterra.com/telemedicine-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Mental Health](https://www.capterra.com/mental-health-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.