# Exym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Exym the right Electronic Medical Records solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/41014/Activity-Tracking-System/reviews --- Exym 4.5 (53) [View alternatives](https://www.capterra.com/p/41014/Activity-Tracking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Exym Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews AW Artisha W RepresentativeMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The software solution for mental health providers who needed to simplify their billing, documenting, and case management needs and house all of their data in a secure place that could be accessed from any location.“ December 18, 2025 JY Jessica Y PMHNPMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It's clunky and difficult to navigate.“ November 19, 2025 BG Brendan G AdministratorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “I find Exym to be a solid, behavioral-health-focused EHR with good usability, reliable cloud access, and helpful billing/clinical tools“ December 21, 2025 JY Jessica Y PMHNPMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The layout and design was bland.“ November 19, 2025 Amie V Office ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Overall I think it is a good website for client management.“ August 27, 2025 PH Patrice H Mental Health Rehab Specialist Case ManagerMental Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Sometimes Exym freezes up when trying to input information.“ May 20, 2024 DE Destiny E InternIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Easy to use and great resource to keep everything nice and organized. When working with children in the foster system it is a lot of paperwork but Exym makes a great system for organization and documentation.“ January 10, 2024 AM Alana M TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Not very easy to use at first kind of difficult with finding notes areas.“ May 20, 2024 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PB Patric B. Licensing and Certifications Mental Health Care Used the software for: 6-12 months ### "L.A. CADA EXYM Review" March 3, 2023 5.0 The overall experience has been good and difficult. The learning curve to use the system is tough but once you understand the components, it is a very useful system. Pros The software has made billing the County simple and efficient. This was process would have been expensive without Exym. Cons The activity templates are limiting in how documents are created. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Welligent, Part of the ContinuumCloud](https://www.capterra.com/p/233413/Welligent-EHR/) Reason for choosing Exym Recommendations from other Providers as well as the County. Review Source CC Chris C. Clinical Supervisor Individual & Family Services Used the software for: 2+ years ### "Great EHR for Mental Health" January 9, 2024 5.0 Great overall experience. It's very user friendly and to some extent adapatable to need. Pros It's user friendly, adaptable (to some extent), good customer service and HIPAA compliant. Cons some things are 'as designed' and cannot adapt to the need Switched from [Welligent, Part of the ContinuumCloud](https://www.capterra.com/p/233413/Welligent-EHR/) Less down time from Welligent, more user friendly and a bit less costly. Review Source SH Sara H. Mental Health Therapist Mental Health Care Used the software for: 2+ years ### "Complicated Exym data entry." January 9, 2024 3.0 I have work intense hours to complete notes. I am exhausted because as a therapist I feel like I am working in an factory assembly line where productivity its more important than Carpel Tunnel or Burnout /Fatigue plus eyesight problems due to the small size of letterings. Pros The Client's Assessment page is crowded but easy to understand and complete Cons Progress note entry design. It's lengthy . It will be better to have check boxes and 2-3 lines to write an overall progress. Review Source NU Nancy U. Clinical Coordinator Mental Health Care Used the software for: 1-2 years ### "EXYM Review" February 28, 2023 4.0 Overall, EXYM has bee a great company to work with. Pros EXYM support team and customer account representatives are excellent and so helpful. EXYM has assisted in providing extra trainings, support, and attentive during a time of staff turnover at the agency. The price is affordable for a smaller agency such as ours. Cons As a clinical user of this system and supervisor, the dashboard and user-friendliness could have improvements. There are too many steps to get to tasks that are done frequently and often slow down time. Alternatives considered [Welligent, Part of the ContinuumCloud](https://www.capterra.com/p/233413/Welligent-EHR/) Reason for choosing Exym Affordability and compatibility with the county AVATAR system. Review Source BG Brendan G. Administrator Health, Wellness and Fitness Used the software for: I used a free trial ### "Wonderful product" December 21, 2025 4.0 I find Exym to be a solid, behavioral-health-focused EHR with good usability, reliable cloud access, and helpful billing/clinical tools Pros I like using Exym for its intuitive interface, behavioral-health-focused workflows, integrated billing, reliable cloud access, and responsive customer support. Cons Limited customization, clunky or hard navigation, inefficient/lengthy data entry, manual date edits, and some slow or unintuitive design elements Review Source TT Tawanna T. Chemical Dependency Counselor Individual & Family Services Used the software for: 1-2 years ### "User friendly" July 11, 2024 5.0 Overall experience is FANTASTIC!!! Program is pheromonal. Pros EXYM is a use friendly system that allows for case notes, reminders, internal communication, patient information access, attendance, test results...you name it!!! It's THERE!!!! Right at your fingertips with ease and proficiency-- Cons Need more options for patient criteria to auto populate. Review Source HL Heather L. Re-Entry Intensive Case Manager Mental Health Care Used the software for: 1-2 years ### "Easy to Use" July 9, 2024 5.0 Pros There are clearly labeled tabs to find where you need to go. Cons Can be confusing with all the information and places to go. Review Source AO Ayoola O. Intern Mental Health Care Used the software for: 6-12 months ### "Navigation With Ease." July 10, 2024 5.0 My overall experience with Exym has been nothing short of satisfactory. Pros Easy to navigate. Exym also automatically corrects your spelling or draw your attention to spelling errors. Questions are set up in a way in which they are clearly understandable. Cons Having to edit and update dates manually. Review Source PH Patrice H. Mental Health Rehab Specialist Case Manager Mental Health Care Used the software for: 6-12 months ### "MHRS Case Manager" May 20, 2024 5.0 My experience with Exym so far is good, still learning all the mental health wording and this system. But so far so good! Pros Exym gives a record of all the services we provide for each client and all diagnosis listed for review anytime we need it! Cons Sometimes Exym freezes up when trying to input information. Review Source LB Lori B. Associate Director Mental Health Care Used the software for: 2+ years ### "Best EHR in Los Angeles County" February 22, 2023 5.0 Whatever is thrown at us Exym helps us handle. Electronic signatures? Check. Telehealth? Integrated Zoom.New county consent forms? Check. Client Portal? Check. Pros I worked for an agency in 2010 or 11 and we were one of Exym's first users in LA County. I have since used Exym at every agency I have worked at since. The two things that I was the most impressed with at the beginning was how user friendly it was and the amazing customer service Exym provided. I still am. I have trained many, many, many people on Exym and the first thing I tell them is we can fix (practically) anything so they shouldn't be intimidated to explore the system. Everyone that uses it is very happy with it and catches on quickly. We recently just trained someone to use talk to text to make it easier for her to do her notes and it works very well.Because they have been working in LA County for so long, Exym has developed strong working relationships so that when changes are coming they are ready. It is such a relief to know that they will make the changes we need to be in compliance with the county and state. Cons I don't think there is such a thing as a perfect product. Software design does have its limitations. The thing I have always liked the least is that certain things can't be changed because it is programmed for all users. Review Source EH Eric H. Mental Health Counselor Non-Profit Organization Management Used the software for: 1-2 years ### "Mental Health Professional Review " January 12, 2024 4.0 Overall Exym experience is a 7 out of 10 Pros The ease to enter notes and ability to maintain client's privacy. Cons Having to navigate between pages/links to complete a note for one client. Review Source DP David P. Clinical Operations Manager Mental Health Care Used the software for: 2+ years ### "Reliable yet clunky" March 6, 2023 4.0 Exym's tools for making claims and reconciling those claims with MediCal/Medcaid has been very useful and their support in the process beneficial. Pros Exym has been a reliable and stable EHR with little disruption to our workflow during the common workday. Updates and bug fixes occur when we are not needing access and is done with advance notice to plan accordingly. Cons Features at times feel "clunky" and not intuitive creating a greater need for training and follow up with users in the organization. Reason for choosing Exym We chose Exym due to it's reputation for stability and reliability and this has proven to be accurate. Review Source CO Caitlyn O. Director of Quality Assurance Mental Health Care Used the software for: 2+ years ### "Exym Review" December 1, 2022 4.0 Good overall. Pros Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders. Cons Some workflows are not intuitive; It would be great to have more on demand tutorials and training; Would like to have a better way to capture clients enrolled in multiple programs. Review Source Response from Radicle Health February 8, 2023 Thanks for the review Caitlyn! I think you're going to be happy with the improvements to our training and documentation in 2023. :) AM Alana M. Therapist Mental Health Care Used the software for: 6-12 months ### "Effective " May 20, 2024 5.0 Pros System for case management and notes I use it for client notes Cons Not very easy to use at first kind of difficult with finding notes areas. Review Source SP Stephanie P. Program Manager II Mental Health Care Used the software for: 1-2 years ### "Exym " September 8, 2023 5.0 Pros easy to use and versatile. Cons Not being able to modify reports without paying an extra cost Review Source CR Corinthia R. Administrative Data Analyst Mental Health Care Used the software for: 1-2 years ### "Easy To Use " February 15, 2023 4.0 Pros Exym is easy to use & is great as a "one stop shop" for Medical Billing & Medical Records. Cons Voids are unpredictable in the time they take to process - anywhere from a few days to months. Also there could be better sorting features which would save time when researching claims. Review Source AT Andrea T. Billing Coordinator Mental Health Care Used the software for: 1-2 years ### "Better than expcected" February 27, 2023 5.0 Overall I am satisfied with EXYM. Pros It really helps cut down on time management. Cons Still figuring out the claims management side of it. Review Source JA Jessica A. Substance abuse counselor Individual & Family Services Used the software for: Less than 6 months ### "Exym for me" January 10, 2024 5.0 I have a few months training on Exym. No complaints, easy to use. Pros Easy to write group notes and care coordination notes,, which is what I use most. Cons Cant go back and erase much or edit as easy as I'd like. Review Source VR Verified Reviewer Office Manager Mental Health Care Used the software for: 2+ years ### "Exym Review" August 27, 2025 4.0 Overall I think it is a good website for client management. For the most part, it is user friendly just wish there was a way for users to be able to customize it to their needs a little more Pros I like that its very easy to get to and to navigate. I like the sections you can include for patient management. Cons I wish there was a way to customize your own profile with only the things that you need. The dashboards were a bit hard to navigate and you have to really know how to filter things out. Review Source AW Artisha W. Representative Mental Health Care Used the software for: 1-2 years ### "EXYM Review " December 18, 2025 5.0 Streamlines note management, patient scheduling, and activity tracking with customizable forms and templates. Pros The software solution for mental health providers who needed to simplify their billing, documenting, and case management needs and house all of their data in a secure place that could be accessed from any location. Cons I really don’t have any complaints. I’m able to access the software with ease and input my documents with no issues. Review Source JL Jennifer L. Administrative Support Staff Mental Health Care Used the software for: 1-2 years ### "Friendly use" August 28, 2025 5.0 The navigation to add a client is super easy. When i need to look up specific information very accessible Pros Easy to navigate. Uploading documents to show up and be able to easily access for billing purposes. And still be able to update or delete Cons I would have to say the dashboard. Not easy to navigate. The dates to search is very complicated. Not easy to print information Review Source VR Verified Reviewer PMHNP Mental Health Care Used the software for: 1-2 years ### "Clunky and difficult" November 19, 2025 2.0 Pros It was simple and allowed me to prepare notes for the patient's next appointment whenever I was ready, even if it was a month before. Cons It's clunky and difficult to navigate. The layout and design was bland. It was difficult to make personalizations or changes. Review Source VR Verified Reviewer head of procurement Accounting Used the software for: Less than 6 months ### "brilliant system!" January 5, 2026 5.0 overall this is a great system, its great value for money and the support team really do answer all your questions promtply. Pros exym is very easy to use and has some of the best customer support that i have worked with to date. the support team are very knowledgeable which is always very helpful. Cons the system can be tricky to navigate and a little slow at times, although this does not disrupt you in any way Review Source AC Alexandra C. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Exym review " March 11, 2025 4.0 I found it works well and gets the job done. Pros Exym has all the necessary areas for documenting and mental health work. Cons For specific situations it can be a bit unfriendly until you get used to it. Review Source LG Leticia G. MIS Director Mental Health Care Used the software for: 2+ years ### "Satisfied User" December 7, 2022 5.0 Process is less time consuming when it comes to reconciliation claims vs revenue / payments Pros The fact that our users / providers find the system easy to navigate Cons It needed additional features to bring the system up to the current and future technology standards; however the developers are rapidly catching up with new upgrades and improvements. Reason for choosing Exym Our Providers / Users found Exym easier to navigate more simpler at the time. Review Source Response from Radicle Health February 8, 2023 We appreciate the time you took to write a review Leticia! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.